1st Line Support Engineer Jobs with Work from Home Options

First Line Support Engineer
UK > Work from Home

The median First Line Support Engineer salary in Work from Home is £27,000 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 551 612 800
Rank change year-on-year +61 +188 -257
Permanent jobs requiring a 1st Line Support Engineer 33 65 34
As % of all permanent jobs with a WFH option 0.098% 0.15% 0.050%
As % of the Job Titles category 0.10% 0.16% 0.051%
Number of salaries quoted 32 62 32
10th Percentile £22,750 £22,000 -
25th Percentile £24,688 £23,250 £19,750
Median annual salary (50th Percentile) £27,000 £25,000 £25,000
Median % change year-on-year +8.00% - +8.70%
75th Percentile £28,750 £25,750 £27,500
90th Percentile £36,575 £28,750 £29,350
UK median annual salary £26,250 £25,000 £23,500
% change year-on-year +5.00% +6.38% +4.44%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,470 40,891 66,041
% of permanent jobs with a recognized job title 95.99% 96.04% 97.41%
Number of salaries quoted 24,943 29,047 41,977
10th Percentile £33,003 £36,690 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

1st Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

1st Line Support Engineer trend for jobs with a WFH option

1st Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 1st Line Support Engineer.

1st Line Support Engineer salary trend for jobs with a WFH option

1st Line Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 1st Line Support Engineer over the 6 months to 2 May 2024.

1st Line Support Engineer salary histogram for jobs with a WFH option

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 May 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 1st Line Support Engineer in the job title.

1 26 (78.79%) Microsoft 365
2 21 (63.64%) Social Skills
3 19 (57.58%) Windows
4 17 (51.52%) Customer Service
5 12 (36.36%) Active Directory
6 11 (33.33%) Microsoft Intune
7 9 (27.27%) Windows 10
7 9 (27.27%) Azure
8 8 (24.24%) Degree
9 7 (21.21%) Microsoft
9 7 (21.21%) AWS
9 7 (21.21%) Amazon EC2
9 7 (21.21%) Windows Server
10 6 (18.18%) Microsoft Certification
10 6 (18.18%) Microsoft Exchange
10 6 (18.18%) Wireless
11 5 (15.15%) Microsoft Office
12 4 (12.12%) CCNA
12 4 (12.12%) Cisco Certification
12 4 (12.12%) TCP/IP
12 4 (12.12%) Network+ Certification
12 4 (12.12%) MCITP
13 3 (9.09%) VMware Infrastructure
13 3 (9.09%) VMware
13 3 (9.09%) Service Management
13 3 (9.09%) SLA
13 3 (9.09%) Linux
13 3 (9.09%) LAN
13 3 (9.09%) WAN
13 3 (9.09%) Remote Desktop

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (18.18%) Microsoft Exchange
Applications
1 5 (15.15%) Microsoft Office
Cloud Services
1 26 (78.79%) Microsoft 365
2 9 (27.27%) Azure
3 7 (21.21%) Amazon EC2
3 7 (21.21%) AWS
4 2 (6.06%) Mimecast
4 2 (6.06%) WhatsApp
Communications & Networking
1 6 (18.18%) Wireless
2 4 (12.12%) TCP/IP
3 3 (9.09%) LAN
3 3 (9.09%) Remote Desktop
3 3 (9.09%) WAN
4 2 (6.06%) ADSL
4 2 (6.06%) Broadband
4 2 (6.06%) DHCP
4 2 (6.06%) Firewall
4 2 (6.06%) VLAN
5 1 (3.03%) VPN
General
1 21 (63.64%) Social Skills
2 2 (6.06%) Telecoms
3 1 (3.03%) Finance
Miscellaneous
1 1 (3.03%) Driving Licence
Operating Systems
1 19 (57.58%) Windows
2 9 (27.27%) Windows 10
3 7 (21.21%) Windows Server
4 3 (9.09%) Linux
5 2 (6.06%) Windows 8
6 1 (3.03%) Mac OS
6 1 (3.03%) Windows 7
Processes & Methodologies
1 17 (51.52%) Customer Service
2 3 (9.09%) Service Management
3 2 (6.06%) Disaster Recovery
3 2 (6.06%) ITIL
3 2 (6.06%) ITSM
3 2 (6.06%) Problem-Solving
4 1 (3.03%) Break/Fix
4 1 (3.03%) Chat Support
4 1 (3.03%) Continuous Improvement
4 1 (3.03%) Data Entry
4 1 (3.03%) Decision-Making
4 1 (3.03%) DevOps
4 1 (3.03%) Infrastructure Engineering
4 1 (3.03%) Network Monitoring
4 1 (3.03%) Server Building
4 1 (3.03%) Service Delivery
4 1 (3.03%) Task-Oriented
4 1 (3.03%) Time Management
Qualifications
1 8 (24.24%) Degree
2 6 (18.18%) Microsoft Certification
3 4 (12.12%) CCNA
3 4 (12.12%) Cisco Certification
3 4 (12.12%) MCITP
3 4 (12.12%) Network+ Certification
4 1 (3.03%) BPSS Clearance
4 1 (3.03%) DBS Check
4 1 (3.03%) Security Cleared
Quality Assurance & Compliance
1 3 (9.09%) SLA
System Software
1 12 (36.36%) Active Directory
2 3 (9.09%) VMware Infrastructure
3 1 (3.03%) Hyper-V
Systems Management
1 11 (33.33%) Microsoft Intune
Vendors
1 7 (21.21%) Microsoft
2 3 (9.09%) VMware
3 2 (6.06%) Cisco
3 2 (6.06%) ConnectWise
3 2 (6.06%) N-able
3 2 (6.06%) SolarWinds
3 2 (6.06%) Sophos
4 1 (3.03%) Apple