1st/2nd Line Support Job Trends
1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 20 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 20 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 658 | 566 | 670 |
| Rank change year-on-year | -92 | +104 | -72 |
| Permanent jobs requiring a 1st/2nd Line Support | 159 | 95 | 80 |
| As % of all permanent jobs in the UK | 0.13% | 0.19% | 0.12% |
| As % of the Job Titles category | 0.14% | 0.22% | 0.12% |
| Number of salaries quoted | 144 | 95 | 61 |
| 10th Percentile | £28,000 | £26,500 | £24,000 |
| 25th Percentile | £29,000 | £27,000 | £26,500 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £34,000 |
| Median % change year-on-year | +5.00% | -11.76% | +4.62% |
| 75th Percentile | £35,000 | £33,750 | £45,000 |
| 90th Percentile | £37,425 | £36,750 | £57,500 |
| UK excluding London median annual salary | £31,500 | £30,000 | £29,000 |
| % change year-on-year | +5.00% | +3.45% | -3.33% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 20 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in the UK with a recognized job title | 110,883 | 43,839 | 65,925 |
| % of permanent jobs with a recognized job title | 92.32% | 89.78% | 95.36% |
| Number of salaries quoted | 74,898 | 25,844 | 37,668 |
| 10th Percentile | £30,450 | £28,000 | £31,250 |
| 25th Percentile | £41,250 | £35,000 | £41,254 |
| Median annual salary (50th Percentile) | £59,000 | £52,500 | £56,000 |
| Median % change year-on-year | +12.38% | -6.25% | -6.67% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £93,750 | £95,000 |
| UK excluding London median annual salary | £55,000 | £45,000 | £50,000 |
| % change year-on-year | +22.22% | -10.00% | -4.76% |
1st/2nd Line Support Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 20 October 2026.
1st/2nd Line Support Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 20 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -78 | 158 | £31,500 | +5.00% | 9 |
| UK excluding London | -81 | 134 | £31,500 | +5.00% | 6 |
| North of England | -49 | 42 | £30,000 | -3.23% | 1 |
| East of England | -10 | 38 | £35,000 | +25.00% | 1 |
| South East | -35 | 31 | £32,500 | +3.17% | 3 |
| North West | -33 | 27 | £31,500 | +5.00% | |
| London | -61 | 25 | £34,000 | -9.33% | 3 |
| Work from Home | -63 | 22 | £33,500 | +11.67% | |
| Midlands | -75 | 20 | £30,000 | - | 1 |
| Yorkshire | -25 | 15 | £30,000 | -14.29% | 1 |
| East Midlands | -59 | 14 | £36,000 | +20.00% | 1 |
| West Midlands | -63 | 6 | £29,500 | +9.26% | |
| South West | -84 | 2 | £28,750 | -7.26% | |
| Scotland | - | 1 | £27,000 | - |
1st/2nd Line Support Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 20 October 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft 365 | 63.5% | 101 |
| 2 | Microsoft | 54.1% | 86 |
| 2 | Windows | 54.1% | 86 |
| 4 | Problem-Solving | 36.5% | 58 |
| 5 | Customer Service | 34.0% | 54 |
| 6 | Active Directory | 33.3% | 53 |
| 7 | Microsoft Exchange | 32.1% | 51 |
| 8 | Entra ID | 23.9% | 38 |
| 9 | SharePoint | 20.8% | 33 |
| 10 | Azure | 18.2% | 29 |
| 11 | Windows 10 | 16.4% | 26 |
| 12 | Firewall | 15.1% | 24 |
| 13 | Degree | 13.2% | 21 |
| 14 | DHCP | 12.6% | 20 |
| 14 | DNS | 12.6% | 20 |
| 14 | Microsoft Intune | 12.6% | 20 |
| 17 | ServiceNow | 11.9% | 19 |
| 17 | Wi-Fi | 11.9% | 19 |
| 19 | ITSM | 11.3% | 18 |
| 19 | TCP/IP | 11.3% | 18 |
| 21 | Service Delivery | 10.1% | 16 |
| 22 | Microsoft Office | 9.4% | 15 |
| 22 | VPN | 9.4% | 15 |
| 24 | Computer Science | 8.8% | 14 |
| 25 | ITIL | 8.2% | 13 |
| 25 | macOS | 8.2% | 13 |
| 27 | Asset Management | 7.5% | 12 |
| 28 | A+ Certification | 6.9% | 11 |
| 28 | Analytics | 6.9% | 11 |
| 28 | Cybersecurity | 6.9% | 11 |
1st/2nd Line Support Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 2nd Line Support | 95.6% | 152 |
| 2 | IT Support | 64.2% | 102 |
| 3 | 1st/2nd Line Support Engineer | 40.9% | 65 |
| 4 | IT Support Engineer | 37.1% | 59 |
| 5 | 1st/2nd Line Support Analyst | 27.0% | 43 |
| 6 | Support Analyst | 22.0% | 35 |
| 7 | IT Support Analyst | 13.2% | 21 |
| 8 | 1st/2nd Line Support Technician | 10.1% | 16 |
| 9 | IT Support Technician | 8.2% | 13 |
| 10 | 1st/2nd Line Technical Support | 7.5% | 12 |
| 11 | 2nd Line Technical Support Analyst | 6.9% | 11 |
| 11 | Technical Business Analyst | 6.9% | 11 |
| 13 | 2nd/3rd Line Support | 4.4% | 7 |
| 13 | 3rd Line Support Specialist | 4.4% | 7 |
| 13 | IT Support Specialist | 4.4% | 7 |
| 16 | Business Support Analyst | 3.8% | 6 |
| 17 | Graduate Support Analyst | 1.9% | 3 |
| 17 | Microsoft Engineer | 1.9% | 3 |
| 19 | 1st/2nd Line Service Desk Analyst | 1.3% | 2 |
| 19 | Service Desk Support Analyst | 1.3% | 2 |