1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 17 October 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 17 Oct 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 587 | 679 | 603 |
| Rank change year-on-year | +92 | -76 | +328 |
| Permanent jobs requiring a 1st/2nd Line Support | 89 | 80 | 144 |
| As % of all permanent jobs in the UK | 0.18% | 0.11% | 0.26% |
| As % of the Job Titles category | 0.20% | 0.12% | 0.27% |
| Number of salaries quoted | 89 | 60 | 132 |
| 10th Percentile | £26,500 | £23,955 | £25,638 |
| 25th Percentile | £27,000 | £26,500 | £27,000 |
| Median annual salary (50th Percentile) | £30,000 | £34,000 | £32,500 |
| Median % change year-on-year | -11.76% | +4.62% | +8.33% |
| 75th Percentile | £33,750 | £45,000 | £37,250 |
| 90th Percentile | £36,900 | £57,500 | £44,750 |
| UK excluding London median annual salary | £30,000 | £29,000 | £30,000 |
| % change year-on-year | +3.45% | -3.33% | +7.14% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 43,926 | 66,553 | 53,917 |
| % of permanent jobs with a recognized job title | 89.92% | 95.33% | 95.59% |
| Number of salaries quoted | 25,797 | 38,156 | 41,676 |
| 10th Percentile | £28,000 | £31,250 | £32,000 |
| 25th Percentile | £35,000 | £41,250 | £43,750 |
| Median annual salary (50th Percentile) | £53,000 | £56,000 | £60,000 |
| Median % change year-on-year | -5.36% | -6.67% | - |
| 75th Percentile | £73,750 | £75,000 | £80,000 |
| 90th Percentile | £95,000 | £95,000 | £97,500 |
| UK excluding London median annual salary | £45,750 | £50,000 | £52,500 |
| % change year-on-year | -8.50% | -4.76% | - |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 17 October 2025.
1st/2nd Line Support
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 17 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +104 | 88 | £30,000 | -11.76% | 24 |
| UK excluding London | +109 | 86 | £30,000 | +3.45% | 24 |
| Midlands | +85 | 41 | £30,000 | - | 7 |
| East Midlands | +43 | 28 | £30,000 | -3.23% | 6 |
| Work from Home | +73 | 27 | £30,000 | -14.29% | 5 |
| North of England | +24 | 17 | £32,000 | +14.29% | 8 |
| South East | +20 | 15 | £31,500 | +6.78% | 7 |
| West Midlands | +59 | 13 | £27,000 | -6.90% | 1 |
| North West | +13 | 12 | £30,000 | +15.38% | 1 |
| East of England | +8 | 7 | £28,000 | -13.85% | 1 |
| South West | +53 | 6 | £31,000 | +20.39% | 1 |
| Yorkshire | +17 | 5 | £35,000 | +16.67% | 7 |
| London | +25 | 2 | £37,500 | -16.67% |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 17 October 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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