1st/2nd Line Support Job Trends
1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 23 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 23 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 679 | 572 | 672 |
| Rank change year-on-year | -107 | +100 | -80 |
| Permanent 1st/2nd Line Support jobs | 160 | 95 | 80 |
| As % of all permanent jobs in the UK | 0.13% | 0.19% | 0.12% |
| As % of the Job Titles category | 0.14% | 0.21% | 0.12% |
| Number of salaries quoted | 145 | 95 | 61 |
| 10th Percentile | £28,000 | £26,500 | £24,000 |
| 25th Percentile | £29,000 | £27,000 | £26,500 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £34,000 |
| Median % change year-on-year | +5.00% | -11.76% | +4.62% |
| 75th Percentile | £35,000 | £33,750 | £45,000 |
| 90th Percentile | £37,400 | £36,750 | £57,500 |
| UK excluding London median annual salary | £31,500 | £30,000 | £29,000 |
| % change year-on-year | +5.00% | +3.45% | -3.33% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 23 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the UK matching a recognised job title | 111,319 | 44,214 | 65,925 |
| % of permanent job adverts matching a recognised job title | 92.21% | 89.77% | 95.38% |
| Number of salaries quoted | 75,105 | 26,119 | 37,592 |
| 10th Percentile | £30,500 | £28,128 | £31,250 |
| 25th Percentile | £41,250 | £35,000 | £41,592 |
| Median annual salary (50th Percentile) | £59,000 | £52,500 | £56,252 |
| Median % change year-on-year | +12.38% | -6.67% | -6.25% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £95,000 | £95,000 |
| UK excluding London median annual salary | £55,000 | £45,497 | £50,000 |
| % change year-on-year | +20.89% | -9.01% | -4.76% |
1st/2nd Line Support Job Vacancy Trend
Historical trend showing the proportion of permanent 1st/2nd Line Support job postings relative to all permanent IT jobs advertised.
1st/2nd Line Support Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support Salary Histogram
Salary distribution for 1st/2nd Line Support jobs over the 6 months to 23 October 2026.
1st/2nd Line Support Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in 1st/2nd Line Support jobs within the UK over the 6 months to 23 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -85 | 159 | £31,500 | +5.00% | 7 |
| UK excluding London | -106 | 135 | £31,500 | +5.00% | 4 |
| North of England | -52 | 42 | £30,000 | -3.23% | |
| East of England | -6 | 39 | £35,000 | +25.00% | 3 |
| South East | -51 | 31 | £32,500 | -2.99% | 1 |
| North West | -22 | 27 | £31,500 | +5.00% | |
| London | -64 | 25 | £34,000 | -9.33% | 3 |
| Work from Home | -65 | 22 | £33,500 | +11.67% | |
| Midlands | -84 | 20 | £30,000 | - | |
| Yorkshire | -25 | 15 | £30,000 | -14.29% | |
| East Midlands | -55 | 14 | £36,000 | +20.00% | |
| West Midlands | -50 | 6 | £29,500 | +9.26% | |
| South West | -78 | 2 | £28,750 | -7.26% | |
| Scotland | - | 1 | £27,000 | - |
1st/2nd Line Support Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 23 October 2026, 1st/2nd Line Support job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 1st/2nd Line Support job ads.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft 365 | 63.1% | 101 |
| 2 | Microsoft | 53.8% | 86 |
| 2 | Windows | 53.8% | 86 |
| 4 | Problem-Solving | 36.3% | 58 |
| 5 | Active Directory | 33.8% | 54 |
| 5 | Customer Service | 33.8% | 54 |
| 7 | Microsoft Exchange | 31.9% | 51 |
| 8 | Entra ID | 23.8% | 38 |
| 9 | SharePoint | 20.0% | 32 |
| 10 | Azure | 18.8% | 30 |
| 11 | Windows 10 | 16.3% | 26 |
| 12 | Firewall | 14.4% | 23 |
| 13 | Degree | 13.1% | 21 |
| 13 | Microsoft Intune | 13.1% | 21 |
| 15 | DHCP | 12.5% | 20 |
| 15 | DNS | 12.5% | 20 |
| 17 | ServiceNow | 11.9% | 19 |
| 18 | ITSM | 11.3% | 18 |
| 18 | TCP/IP | 11.3% | 18 |
| 18 | Wi-Fi | 11.3% | 18 |
| 21 | Microsoft Office | 10.0% | 16 |
| 22 | Service Delivery | 9.4% | 15 |
| 22 | VPN | 9.4% | 15 |
| 24 | Computer Science | 8.8% | 14 |
| 25 | ITIL | 8.1% | 13 |
| 26 | Asset Management | 7.5% | 12 |
| 26 | macOS | 7.5% | 12 |
| 28 | A+ Certification | 6.9% | 11 |
| 28 | Analytics | 6.9% | 11 |
| 28 | Cybersecurity | 6.9% | 11 |
1st/2nd Line Support Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 2nd Line Support | 95.6% | 153 |
| 2 | IT Support | 63.8% | 102 |
| 3 | 1st/2nd Line Support Engineer | 40.6% | 65 |
| 4 | IT Support Engineer | 36.9% | 59 |
| 5 | 1st/2nd Line Support Analyst | 26.9% | 43 |
| 6 | Support Analyst | 21.9% | 35 |
| 7 | IT Support Analyst | 13.1% | 21 |
| 8 | 1st/2nd Line Support Technician | 10.0% | 16 |
| 9 | IT Support Technician | 8.1% | 13 |
| 10 | 1st/2nd Line Technical Support | 7.5% | 12 |
| 11 | 2nd Line Technical Support Analyst | 6.9% | 11 |
| 11 | Technical Business Analyst | 6.9% | 11 |
| 13 | 2nd/3rd Line Support | 4.4% | 7 |
| 13 | 3rd Line Support Specialist | 4.4% | 7 |
| 13 | IT Support Specialist | 4.4% | 7 |
| 16 | Business Support Analyst | 3.8% | 6 |
| 17 | Graduate Support Analyst | 1.9% | 3 |
| 17 | Microsoft Engineer | 1.9% | 3 |
| 19 | 1st/2nd Line Service Desk Analyst | 1.3% | 2 |
| 19 | Service Desk Support Analyst | 1.3% | 2 |