1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 4 April 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 4 Apr 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 507 | 570 | 681 |
| Rank change year-on-year | +63 | +111 | +132 |
| Permanent jobs requiring a 1st/2nd Line Support | 193 | 57 | 183 |
| As % of all permanent jobs in the UK | 0.24% | 0.14% | 0.20% |
| As % of the Job Titles category | 0.26% | 0.16% | 0.21% |
| Number of salaries quoted | 182 | 56 | 171 |
| 10th Percentile | £26,000 | £25,000 | £23,000 |
| 25th Percentile | £27,000 | £26,875 | £26,500 |
| Median annual salary (50th Percentile) | £30,000 | £32,250 | £30,000 |
| Median % change year-on-year | -6.98% | +7.50% | - |
| 75th Percentile | £34,250 | £38,000 | £34,250 |
| 90th Percentile | £39,750 | £44,375 | £42,250 |
| UK excluding London median annual salary | £30,000 | £30,000 | £28,000 |
| % change year-on-year | - | +7.14% | - |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 74,250 | 36,762 | 86,050 |
| % of permanent jobs with a recognized job title | 92.26% | 89.83% | 94.57% |
| Number of salaries quoted | 47,841 | 23,292 | 64,576 |
| 10th Percentile | £30,000 | £31,250 | £28,500 |
| 25th Percentile | £40,000 | £42,500 | £38,750 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £54,650 |
| Median % change year-on-year | -8.33% | +9.79% | -8.92% |
| 75th Percentile | £75,000 | £78,750 | £72,375 |
| 90th Percentile | £95,000 | £100,000 | £90,000 |
| UK excluding London median annual salary | £50,000 | £52,600 | £50,000 |
| % change year-on-year | -4.94% | +5.20% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 4 April 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 4 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +72 | 173 | £30,000 | -8.75% | 25 |
| UK excluding London | +65 | 168 | £30,000 | - | 23 |
| North of England | -17 | 50 | £29,000 | +16.00% | 4 |
| South East | +10 | 49 | £30,000 | -4.76% | 9 |
| Midlands | -22 | 32 | £28,000 | +3.70% | 4 |
| North West | +2 | 30 | £29,500 | -9.58% | 4 |
| Work from Home | +16 | 25 | £27,000 | - | 3 |
| London | -15 | 23 | £35,000 | -2.78% | 3 |
| East Midlands | -27 | 21 | £27,000 | -14.29% | 1 |
| Yorkshire | -35 | 20 | £26,000 | +13.04% | |
| Scotland | -9 | 18 | £32,250 | +11.21% | |
| East of England | -13 | 14 | £35,000 | +16.67% | 5 |
| West Midlands | -9 | 11 | £28,000 | +3.70% | 3 |
| South West | - | 5 | £30,000 | - | 2 |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 4 April 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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