1st/2nd Line Support Job Trends
1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 13 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 13 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 677 | 557 | 679 |
| Rank change year-on-year | -120 | +122 | -116 |
| Permanent 1st/2nd Line Support jobs | 146 | 101 | 72 |
| As % of all permanent jobs in the UK | 0.12% | 0.19% | 0.11% |
| As % of the Job Titles category | 0.13% | 0.21% | 0.11% |
| Number of salaries quoted | 130 | 101 | 53 |
| 10th Percentile | £28,000 | £26,000 | £26,000 |
| 25th Percentile | £29,000 | £27,000 | £28,625 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £35,000 |
| Median % change year-on-year | +5.00% | -14.29% | +10.24% |
| 75th Percentile | £35,000 | £33,750 | £47,500 |
| 90th Percentile | £37,500 | £36,750 | £57,500 |
| UK excluding London median annual salary | £31,500 | £30,000 | £31,000 |
| % change year-on-year | +5.00% | -3.23% | +6.90% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 13 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the UK matching a recognised job title | 113,313 | 47,341 | 64,128 |
| % of permanent job adverts matching a recognised job title | 91.79% | 89.91% | 94.88% |
| Number of salaries quoted | 74,793 | 29,269 | 36,014 |
| 10th Percentile | £31,250 | £28,250 | £31,250 |
| 25th Percentile | £41,250 | £35,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £52,500 | £57,500 |
| Median % change year-on-year | +14.29% | -8.70% | -4.17% |
| 75th Percentile | £76,500 | £73,750 | £75,000 |
| 90th Percentile | £98,000 | £92,500 | £95,000 |
| UK excluding London median annual salary | £55,000 | £46,500 | £50,055 |
| % change year-on-year | +18.28% | -7.10% | -4.66% |
1st/2nd Line Support Job Vacancy Trend
Historical trend showing the proportion of permanent 1st/2nd Line Support job postings relative to all permanent IT jobs advertised.
1st/2nd Line Support Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support Salary Histogram
Salary distribution for 1st/2nd Line Support jobs over the 6 months to 13 November 2026.
1st/2nd Line Support Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in 1st/2nd Line Support jobs within the UK over the 6 months to 13 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -128 | 146 | £31,500 | +5.00% | 39 |
| UK excluding London | -137 | 122 | £31,500 | +5.00% | 31 |
| North of England | -71 | 42 | £30,000 | - | 14 |
| East of England | -25 | 33 | £35,000 | +7.69% | 3 |
| North West | -74 | 28 | £31,500 | +5.00% | 7 |
| South East | -63 | 27 | £32,500 | -2.99% | 3 |
| London | -54 | 24 | £32,000 | -20.00% | 4 |
| Work from Home | -100 | 20 | £33,500 | +11.67% | 15 |
| Midlands | -106 | 18 | £30,000 | +3.45% | 3 |
| Yorkshire | -25 | 14 | £28,500 | -18.57% | 6 |
| East Midlands | -69 | 14 | £36,000 | +20.00% | |
| West Midlands | -62 | 4 | £30,000 | +7.14% | 3 |
| South West | -78 | 2 | £28,750 | -7.26% | 4 |
1st/2nd Line Support Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 13 November 2026, 1st/2nd Line Support job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 1st/2nd Line Support job ads.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft 365 | 60.3% | 88 |
| 2 | Microsoft | 52.1% | 76 |
| 3 | Windows | 50.7% | 74 |
| 4 | Active Directory | 33.6% | 49 |
| 4 | Problem-Solving | 33.6% | 49 |
| 6 | Microsoft Exchange | 30.8% | 45 |
| 7 | Customer Service | 29.5% | 43 |
| 8 | Entra ID | 23.3% | 34 |
| 9 | Azure | 18.5% | 27 |
| 10 | SharePoint | 17.8% | 26 |
| 11 | Windows 10 | 15.8% | 23 |
| 12 | Firewall | 13.7% | 20 |
| 13 | Microsoft Intune | 13.0% | 19 |
| 13 | ServiceNow | 13.0% | 19 |
| 15 | ITSM | 12.3% | 18 |
| 16 | Degree | 11.6% | 17 |
| 17 | DHCP | 11.0% | 16 |
| 17 | DNS | 11.0% | 16 |
| 17 | TCP/IP | 11.0% | 16 |
| 20 | Wi-Fi | 10.3% | 15 |
| 21 | ITIL | 8.9% | 13 |
| 21 | Microsoft Office | 8.9% | 13 |
| 23 | Asset Management | 8.2% | 12 |
| 23 | Service Delivery | 8.2% | 12 |
| 23 | VPN | 8.2% | 12 |
| 26 | Analytics | 7.5% | 11 |
| 26 | JavaScript | 7.5% | 11 |
| 26 | Knowledge Management | 7.5% | 11 |
| 29 | Computer Science | 6.8% | 10 |
| 29 | Cybersecurity | 6.8% | 10 |
1st/2nd Line Support Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 2nd Line Support | 95.2% | 139 |
| 2 | IT Support | 62.3% | 91 |
| 3 | 1st/2nd Line Support Engineer | 39.7% | 58 |
| 4 | IT Support Engineer | 34.9% | 51 |
| 5 | 1st/2nd Line Support Analyst | 26.7% | 39 |
| 6 | Support Analyst | 21.2% | 31 |
| 7 | 1st/2nd Line Support Technician | 11.6% | 17 |
| 7 | IT Support Analyst | 11.6% | 17 |
| 9 | IT Support Technician | 9.6% | 14 |
| 10 | 1st/2nd Line Technical Support | 7.5% | 11 |
| 10 | 2nd Line Technical Support Analyst | 7.5% | 11 |
| 10 | Technical Business Analyst | 7.5% | 11 |
| 13 | 2nd/3rd Line Support | 4.8% | 7 |
| 13 | 3rd Line Support Specialist | 4.8% | 7 |
| 13 | IT Support Specialist | 4.8% | 7 |
| 16 | Business Support Analyst | 4.1% | 6 |
| 17 | Graduate Support Analyst | 2.1% | 3 |
| 17 | Microsoft Engineer | 2.1% | 3 |
| 19 | 1st/2nd Line Service Desk Analyst | 1.4% | 2 |
| 19 | Service Desk Support Analyst | 1.4% | 2 |