1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 17 July 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 17 Jul 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 661 | 752 | 732 |
| Rank change year-on-year | +91 | -20 | +288 |
| Permanent jobs requiring a 1st/2nd Line Support | 76 | 133 | 159 |
| As % of all permanent jobs advertised in the UK | 0.13% | 0.13% | 0.19% |
| As % of the Job Titles category | 0.14% | 0.14% | 0.20% |
| Number of salaries quoted | 76 | 117 | 149 |
| 10th Percentile | £25,750 | £25,000 | £25,000 |
| 25th Percentile | £26,500 | £26,750 | £26,250 |
| Median annual salary (50th Percentile) | £31,000 | £30,500 | £30,000 |
| Median % change year-on-year | +1.64% | +1.67% | +7.14% |
| 75th Percentile | £34,219 | £34,500 | £33,750 |
| 90th Percentile | £40,000 | £40,000 | £35,000 |
| UK excluding London median annual salary | £31,000 | £29,000 | £28,750 |
| % change year-on-year | +6.90% | +0.87% | +10.58% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 53,874 | 95,222 | 77,637 |
| % of permanent jobs with a recognized job title | 89.56% | 94.83% | 91.63% |
| Number of salaries quoted | 29,775 | 66,170 | 53,203 |
| 10th Percentile | £27,250 | £29,000 | £32,500 |
| 25th Percentile | £37,500 | £39,439 | £44,192 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,000 | £70,000 | £80,000 |
| 90th Percentile | £95,000 | £90,000 | £100,000 |
| UK excluding London median annual salary | £50,000 | £50,000 | £53,000 |
| % change year-on-year | - | -5.66% | +3.67% |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 17 July 2025.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 17 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +78 | 70 | £31,500 | +2.86% | 13 |
| UK excluding London | +116 | 59 | £31,000 | +6.90% | 15 |
| Midlands | +89 | 28 | £27,000 | -5.26% | 1 |
| Work from Home | +88 | 26 | £27,000 | -16.92% | 3 |
| West Midlands | +62 | 15 | £27,000 | -4.42% | |
| East Midlands | +54 | 13 | £32,500 | +14.04% | 1 |
| South East | +42 | 13 | £31,500 | +14.55% | 4 |
| London | +65 | 11 | £36,000 | +5.88% | 3 |
| North of England | +50 | 8 | £33,875 | +12.92% | 2 |
| East of England | +18 | 7 | £28,000 | -9.68% | 2 |
| Yorkshire | +44 | 4 | £35,000 | +16.67% | 1 |
| South West | +93 | 3 | £31,000 | -8.82% | 3 |
| North West | -4 | 2 | £32,750 | +9.17% | 1 |
| North East | - | 2 | £25,000 | - |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 17 July 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: