1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 28 December 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 28 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 530 | 632 | 565 |
| Rank change year-on-year | +102 | -67 | +256 |
| Permanent jobs requiring a 1st/2nd Line Support | 113 | 72 | 142 |
| As % of all permanent jobs in the UK | 0.19% | 0.13% | 0.27% |
| As % of the Job Titles category | 0.21% | 0.14% | 0.29% |
| Number of salaries quoted | 110 | 58 | 133 |
| 10th Percentile | £26,000 | £26,350 | £24,350 |
| 25th Percentile | £27,000 | £29,938 | £26,500 |
| Median annual salary (50th Percentile) | £30,000 | £35,000 | £31,500 |
| Median % change year-on-year | -14.29% | +11.11% | +5.00% |
| 75th Percentile | £32,188 | £45,000 | £38,000 |
| 90th Percentile | £36,750 | £57,500 | £45,000 |
| UK excluding London median annual salary | £30,000 | £31,500 | £29,000 |
| % change year-on-year | -4.76% | +8.62% | +3.57% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 53,945 | 51,888 | 49,263 |
| % of permanent jobs with a recognized job title | 90.44% | 93.39% | 95.24% |
| Number of salaries quoted | 33,290 | 27,533 | 38,048 |
| 10th Percentile | £28,500 | £33,125 | £31,250 |
| 25th Percentile | £36,250 | £44,598 | £42,500 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £60,000 |
| Median % change year-on-year | -8.33% | - | - |
| 75th Percentile | £75,000 | £78,000 | £77,715 |
| 90th Percentile | £93,750 | £97,500 | £97,500 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 28 December 2025.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 28 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +117 | 108 | £30,000 | -14.29% | 19 |
| UK excluding London | +124 | 105 | £30,000 | -4.76% | 20 |
| Midlands | +57 | 39 | £29,000 | -7.94% | |
| Work from Home | +95 | 34 | £30,000 | -14.29% | 1 |
| East Midlands | +26 | 31 | £30,000 | -4.76% | |
| North of England | +45 | 27 | £29,000 | -11.11% | 3 |
| South East | +43 | 25 | £30,000 | -9.77% | 14 |
| North West | +38 | 19 | £30,000 | -8.05% | 1 |
| West Midlands | +39 | 8 | £28,500 | - | |
| Yorkshire | - | 8 | £26,000 | - | 2 |
| London | +35 | 7 | £40,000 | -3.61% | 2 |
| South West | +13 | 7 | £31,000 | +40.91% | 1 |
| Scotland | +6 | 4 | £32,500 | +22.64% | 2 |
| East of England | +24 | 3 | £32,500 | - |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 28 December 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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