1st/2nd Line Support Jobs

1st/2nd Line Support
UK

The median 1st/2nd Line Support salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 17 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 Jul 2025
Same period 2024 Same period 2023
Rank 661 752 732
Rank change year-on-year +91 -20 +288
Permanent jobs requiring a 1st/2nd Line Support 76 133 159
As % of all permanent jobs advertised in the UK 0.13% 0.13% 0.19%
As % of the Job Titles category 0.14% 0.14% 0.20%
Number of salaries quoted 76 117 149
10th Percentile £25,750 £25,000 £25,000
25th Percentile £26,500 £26,750 £26,250
Median annual salary (50th Percentile) £31,000 £30,500 £30,000
Median % change year-on-year +1.64% +1.67% +7.14%
75th Percentile £34,219 £34,500 £33,750
90th Percentile £40,000 £40,000 £35,000
UK excluding London median annual salary £31,000 £29,000 £28,750
% change year-on-year +6.90% +0.87% +10.58%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,874 95,222 77,637
% of permanent jobs with a recognized job title 89.56% 94.83% 91.63%
Number of salaries quoted 29,775 66,170 53,203
10th Percentile £27,250 £29,000 £32,500
25th Percentile £37,500 £39,439 £44,192
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,000 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,000 £50,000 £53,000
% change year-on-year - -5.66% +3.67%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 17 July 2025.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 17 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +78 70 £31,500 +2.86% 13
UK excluding London +116 59 £31,000 +6.90% 15
Midlands +89 28 £27,000 -5.26% 1
Work from Home +88 26 £27,000 -16.92% 3
West Midlands +62 15 £27,000 -4.42%
East Midlands +54 13 £32,500 +14.04% 1
South East +42 13 £31,500 +14.55% 4
London +65 11 £36,000 +5.88% 3
North of England +50 8 £33,875 +12.92% 2
East of England +18 7 £28,000 -9.68% 2
Yorkshire +44 4 £35,000 +16.67% 1
South West +93 3 £31,000 -8.82% 3
North West -4 2 £32,750 +9.17% 1
North East - 2 £25,000 -

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 17 July 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.

1 48 (63.16%) Active Directory
2 40 (52.63%) Windows
3 39 (51.32%) Microsoft 365
4 38 (50.00%) Microsoft
5 27 (35.53%) Social Skills
6 23 (30.26%) Azure
7 20 (26.32%) Problem-Solving
8 16 (21.05%) Entra ID
8 16 (21.05%) Microsoft Exchange
9 15 (19.74%) VoIP
9 15 (19.74%) Mentoring
9 15 (19.74%) Customer Service
9 15 (19.74%) Onboarding
10 13 (17.11%) Logistics
10 13 (17.11%) Finance
10 13 (17.11%) VMware
11 12 (15.79%) SharePoint
11 12 (15.79%) ITIL
11 12 (15.79%) Windows Server
12 11 (14.47%) OneDrive
12 11 (14.47%) VMware Infrastructure
13 10 (13.16%) Windows 10
13 10 (13.16%) Telecoms
14 9 (11.84%) Microsoft Intune
15 8 (10.53%) Driving Licence
15 8 (10.53%) Service Delivery
15 8 (10.53%) Firewall
16 7 (9.21%) Microsoft Office
16 7 (9.21%) PowerShell
17 6 (7.89%) Client Onboarding

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (21.05%) Microsoft Exchange
2 12 (15.79%) SharePoint
Applications
1 7 (9.21%) Microsoft Office
2 3 (3.95%) Microsoft Excel
Business Applications
1 1 (1.32%) NetSuite
Cloud Services
1 39 (51.32%) Microsoft 365
2 23 (30.26%) Azure
3 16 (21.05%) Entra ID
4 11 (14.47%) OneDrive
5 3 (3.95%) Azure Sentinel
6 1 (1.32%) Mimecast
Communications & Networking
1 15 (19.74%) VoIP
2 8 (10.53%) Firewall
3 5 (6.58%) DNS
3 5 (6.58%) LAN
3 5 (6.58%) VPN
3 5 (6.58%) Wi-Fi
4 4 (5.26%) WAN
5 3 (3.95%) NAS
5 3 (3.95%) Telnet
5 3 (3.95%) VLAN
6 2 (2.63%) Remote Desktop
7 1 (1.32%) Wireless
Database & Business Intelligence
1 3 (3.95%) Amazon RDS
1 3 (3.95%) Relational Database
Development Applications
1 3 (3.95%) Git
General
1 27 (35.53%) Social Skills
2 13 (17.11%) Finance
3 10 (13.16%) Telecoms
4 6 (7.89%) Analytical Skills
5 4 (5.26%) Banking
6 1 (1.32%) Law
6 1 (1.32%) Manufacturing
6 1 (1.32%) Marketing
Libraries, Frameworks & Software Standards
1 3 (3.95%) FIX Protocol
Miscellaneous
1 15 (19.74%) Onboarding
2 8 (10.53%) Driving Licence
3 5 (6.58%) Management Information System
4 3 (3.95%) Equities
4 3 (3.95%) Fixed Income
4 3 (3.95%) Reference Data
5 2 (2.63%) iPhone
6 1 (1.32%) Data Centre
6 1 (1.32%) Derivative
6 1 (1.32%) Foreign Exchange (FX)
6 1 (1.32%) Handset
6 1 (1.32%) Video Conferencing
Operating Systems
1 40 (52.63%) Windows
2 12 (15.79%) Windows Server
3 10 (13.16%) Windows 10
4 5 (6.58%) Windows Server 2019
5 4 (5.26%) Linux
5 4 (5.26%) Red Hat Enterprise Linux
6 3 (3.95%) Rocky
6 3 (3.95%) Ubuntu
6 3 (3.95%) Unix
7 2 (2.63%) Mac OS
7 2 (2.63%) Windows Server 2012
7 2 (2.63%) Windows Server 2016
8 1 (1.32%) Android
8 1 (1.32%) CentOS
Processes & Methodologies
1 20 (26.32%) Problem-Solving
2 15 (19.74%) Customer Service
2 15 (19.74%) Mentoring
3 13 (17.11%) Logistics
4 12 (15.79%) ITIL
5 8 (10.53%) Service Delivery
6 6 (7.89%) Client Onboarding
6 6 (7.89%) Cybersecurity
7 5 (6.58%) Line Management
7 5 (6.58%) Performance Management
8 4 (5.26%) Data Management
8 4 (5.26%) ERP
8 4 (5.26%) Innovative Thinking
8 4 (5.26%) Process Improvement
8 4 (5.26%) Systems Analysis
8 4 (5.26%) Ticket Management
9 3 (3.95%) Dashboard Development
9 3 (3.95%) Incident Management
9 3 (3.95%) Infrastructure Engineering
9 3 (3.95%) Service Desk Management
Programming Languages
1 7 (9.21%) PowerShell
2 4 (5.26%) Bash
3 3 (3.95%) Python
3 3 (3.95%) SQL
Qualifications
1 5 (6.58%) Degree
2 3 (3.95%) Computer Science Degree
2 3 (3.95%) ITIL Certification
3 1 (1.32%) RHCSA
3 1 (1.32%) Security Cleared
Quality Assurance & Compliance
1 3 (3.95%) ISO/IEC 27001
2 1 (1.32%) SLA
System Software
1 48 (63.16%) Active Directory
2 11 (14.47%) VMware Infrastructure
3 3 (3.95%) Hyper-V
3 3 (3.95%) Virtual Machines
4 2 (2.63%) Microsoft Virtual Server
4 2 (2.63%) Virtual Servers
5 1 (1.32%) Virtual Desktop
Systems Management
1 9 (11.84%) Microsoft Intune
2 3 (3.95%) Grafana
2 3 (3.95%) PaperCut
3 1 (1.32%) Nagios
Vendors
1 38 (50.00%) Microsoft
2 13 (17.11%) VMware
3 5 (6.58%) Mitel
3 5 (6.58%) Sage
4 4 (5.26%) Red Hat
5 3 (3.95%) Atlassian
5 3 (3.95%) Cisco
5 3 (3.95%) Datto
6 2 (2.63%) ServiceNow
7 1 (1.32%) Citrix
7 1 (1.32%) Salesforce
7 1 (1.32%) SolarWinds
7 1 (1.32%) Sophos
7 1 (1.32%) WatchGuard