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1st/2nd Line Support Jobs
 
Job Vacancy Trend Salary Trend Salary Histogram Job Locations 1st/2nd Line Support Skill Set

The median annual salary for a 1st/2nd Line Support was £25,000 in advertised job vacancies during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
UK
3 months to
28 Jun 2017		 Same period 2016 Same period 2015
Rank 604 576 572
Rank change year-on-year -28 -4  
Permanent jobs requiring a 1st/2nd Line Support 278 385 442
As % of all permanent IT jobs advertised in the UK 0.31% 0.39% 0.40%
As % of the Job Titles category 0.33% 0.41% 0.42%
Number of salaries quoted 250 358 403
Median salary £25,000 £26,000 £23,500
Median salary % change year-on-year -3.84% +10.63%  
90% offered a salary of more than £21,000 £20,000 £20,000
10% offered a salary of more than £32,500 £32,500 £31,500
UK excluding London median salary £23,500 £22,500 £22,500
% change year-on-year +4.44% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85316 94967 105722
As % of all permanent IT job vacancies advertised in the UK 95.94% 96.52% 96.57%
Number of salaries quoted 69638 80091 87142
Median salary £47,000 £47,000 £45,000
Median salary % change year-on-year - +4.44%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st/2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support in the job title.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support over the 3 months to 28 June 2017.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Last 3 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Job
Vacancies
England -40 268 £25,000 -3.84% 24
London -21 115 £30,000 - 8
South East -9 52 £24,750 -1.00% 7
Surrey +30 22 £25,500 +2.00% 1
South West -15 21 £24,000 +6.66%
Yorkshire +15 18 £21,000 -17.64% 4
East of England -12 18 £25,000 +16.27%
North West -41 17 £22,500 +15.38% 2
West Midlands +14 16 £21,500 +2.38% 2
West Yorkshire +23 13 £20,000 -20.00% 3
Leeds +20 13 £20,000 -22.33% 2
Wiltshire +1 11 £25,000 -16.66%
Hertfordshire 0 11 £25,000 +16.27%
Swindon - 11 £25,000 -
East Midlands +32 10 £24,000 +9.09% 1
Manchester -41 9 £22,500 +15.38%
Berkshire +18 8 £24,250 -3.00% 2
Hampshire +7 6 £25,000 +6.38% 2
City of London -3 6 £30,000 -7.69% 1
West Sussex - 6 £23,000 -
Scotland - 6 £25,000 -
Nottinghamshire +3 5 £24,000 -2.04%
Nottingham +3 5 £24,000 -2.04%
Bury -2 5 £22,500 +2.27%
Bristol -24 5 £24,000 +6.66%
Glasgow - 5 £25,000 -
Crawley - 5 £23,000 -
Reading +25 4 £25,500 -7.27% 1
Kent +10 4 £22,500 -11.76%
Uxbridge +3 4 £31,250 +22.54%

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 June 2017, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support in the job title.

1 466 (79.12%) Windows
2 358 (60.78%) Active Directory
3 289 (49.07%) Microsoft
4 240 (40.75%) Windows 7
5 204 (34.63%) Microsoft Office
6 158 (26.83%) Windows Server
7 151 (25.64%) MS Exchange
8 128 (21.73%) ITIL
9 112 (19.02%) Windows 10
10 106 (18.00%) Office 365
11 103 (17.49%) Citrix
12 98 (16.64%) Finance
13 86 (14.60%) DNS
13 86 (14.60%) Windows Server 2008
14 83 (14.09%) DHCP
15 80 (13.58%) LAN
16 78 (13.24%) WAN
17 77 (13.07%) SQL
18 76 (12.90%) VMware
19 75 (12.73%) TCP/IP
20 58 (9.85%) Blackberry
21 55 (9.34%) Windows Server 2012
22 54 (9.17%) Apple
22 54 (9.17%) Firewall
23 51 (8.66%) Windows 8
24 50 (8.49%) SLA
25 49 (8.32%) Blackberry Enterprise Server
26 48 (8.15%) VPN
27 46 (7.81%) Law
27 46 (7.81%) Cisco

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 151 (25.64%) MS Exchange
2 49 (8.32%) Blackberry Enterprise Server
3 39 (6.62%) SharePoint
4 38 (6.45%) Exchange Server 2010
5 24 (4.07%) Exchange Server 2007
6 23 (3.90%) Skype for Business
7 16 (2.72%) Exchange Server 2013
8 15 (2.55%) Exchange Server 2003
8 15 (2.55%) IIS
9 12 (2.04%) Site Server
10 11 (1.87%) IBM Notes
11 3 (0.51%) Confluence
11 3 (0.51%) JBoss
11 3 (0.51%) Tomcat
11 3 (0.51%) WebLogic
11 3 (0.51%) WordPress
12 2 (0.34%) CMS
12 2 (0.34%) SharePoint 2010
12 2 (0.34%) SharePoint 2013
13 1 (0.17%) Apache ServiceMix
Applications
1 204 (34.63%) Microsoft Office
2 29 (4.92%) Microsoft Excel
3 16 (2.72%) Microsoft PowerPoint
4 6 (1.02%) Adobe Creative Suite
5 4 (0.68%) AutoCAD
6 3 (0.51%) Adobe Illustrator
6 3 (0.51%) Photoshop
7 2 (0.34%) InDesign
7 2 (0.34%) Revit
Business Applications
1 4 (0.68%) Dynamics AX
2 3 (0.51%) Payment Gateway
3 2 (0.34%) SAP Oil and Gas
4 1 (0.17%) Dynamics CRM
4 1 (0.17%) JDE OneWorld
4 1 (0.17%) Unit4 Business World
4 1 (0.17%) Visualfiles
Cloud Services
1 106 (18.00%) Office 365
2 17 (2.89%) Microsoft Azure
3 12 (2.04%) SaaS
4 7 (1.19%) Cloud Computing
5 6 (1.02%) Amazon AWS
6 5 (0.85%) G Suite
7 2 (0.34%) Adobe Creative Cloud
7 2 (0.34%) Mimecast
8 1 (0.17%) OneDrive
Communications & Networking
1 86 (14.60%) DNS
2 83 (14.09%) DHCP
3 80 (13.58%) LAN
4 78 (13.24%) WAN
5 75 (12.73%) TCP/IP
6 54 (9.17%) Firewall
7 48 (8.15%) VPN
8 30 (5.09%) Internet
8 30 (5.09%) VoIP
9 22 (3.74%) Wi-Fi
10 17 (2.89%) Skype
10 17 (2.89%) SMTP
11 15 (2.55%) Wireless
12 13 (2.21%) FTP
12 13 (2.21%) SNMP
13 11 (1.87%) Remote Desktop
14 9 (1.53%) SAN
15 7 (1.19%) Telnet
16 6 (1.02%) IP Telephony
16 6 (1.02%) MPLS
Database & Business Intelligence
1 39 (6.62%) SQL Server
2 10 (1.70%) Crystal Reports
2 10 (1.70%) MySQL
2 10 (1.70%) SQL Server Reporting Services
3 6 (1.02%) Big Data
3 6 (1.02%) Data Warehouse
4 4 (0.68%) SQL Server 2008
5 3 (0.51%) BusinessObjects
5 3 (0.51%) MS Access
5 3 (0.51%) SQL Server Integration Services
6 2 (0.34%) Relational Database
6 2 (0.34%) SQL Server 2005
7 1 (0.17%) PostgreSQL
7 1 (0.17%) SQL Server 2012
Development Applications
1 10 (1.70%) JIRA
2 2 (0.34%) Firebug
3 1 (0.17%) Git (software)
3 1 (0.17%) Subversion
General
1 98 (16.64%) Finance
2 46 (7.81%) Law
3 31 (5.26%) Legal
4 21 (3.57%) Telecoms
5 20 (3.40%) Retail
6 17 (2.89%) Banking
7 14 (2.38%) Manufacturing
8 9 (1.53%) Billing
9 8 (1.36%) Front Office
10 7 (1.19%) Marketing
11 5 (0.85%) Advertising
12 4 (0.68%) Military
12 4 (0.68%) Publishing
13 3 (0.51%) Automotive
14 2 (0.34%) Aerospace
14 2 (0.34%) Electronics
14 2 (0.34%) Games
14 2 (0.34%) German Language
14 2 (0.34%) Investment Banking
15 1 (0.17%) Italian Language
Libraries, Frameworks & Software Standards
1 9 (1.53%) HTML
2 7 (1.19%) .NET
3 5 (0.85%) CSS
4 4 (0.68%) ODBC
5 2 (0.34%) J2EE
5 2 (0.34%) Software Packaging
6 1 (0.17%) FIX Protocol
6 1 (0.17%) Middleware
6 1 (0.17%) Web Services
Miscellaneous
1 58 (9.85%) Blackberry
2 29 (4.92%) Analytical Skills
3 28 (4.75%) iPad
4 26 (4.41%) Driving Licence
5 22 (3.74%) Computer Science
6 14 (2.38%) iPhone
6 14 (2.38%) Smartphone
7 13 (2.21%) User Experience
8 11 (1.87%) Management Information System
9 8 (1.36%) Public Cloud
10 7 (1.19%) Client/Server
11 6 (1.02%) Video Conferencing
12 4 (0.68%) Clustering
12 4 (0.68%) Wiki
13 3 (0.51%) Foreign Exchange (FX)
13 3 (0.51%) Mobile Computing
13 3 (0.51%) RSA SecurID
14 2 (0.34%) Data Centre
14 2 (0.34%) Fat Client
14 2 (0.34%) Fintech
Operating Systems
1 466 (79.12%) Windows
2 240 (40.75%) Windows 7
3 158 (26.83%) Windows Server
4 112 (19.02%) Windows 10
5 86 (14.60%) Windows Server 2008
6 55 (9.34%) Windows Server 2012
7 51 (8.66%) Windows 8
8 37 (6.28%) Apple iOS
9 36 (6.11%) Android
10 28 (4.75%) Windows Server 2003
11 26 (4.41%) Windows XP
12 20 (3.40%) Linux
13 19 (3.23%) Mac OS X
14 9 (1.53%) Windows Vista
15 5 (0.85%) Mac OS
15 5 (0.85%) Unix
16 4 (0.68%) Windows 2000
17 3 (0.51%) Windows Mobile
18 2 (0.34%) Ubuntu
18 2 (0.34%) Windows 2000 Server
Processes & Methodologies
1 128 (21.73%) ITIL
2 24 (4.07%) Time Management
3 21 (3.57%) Service Delivery
4 18 (3.06%) Asset Management
4 18 (3.06%) Project Management
5 14 (2.38%) Incident Management
6 13 (2.21%) Change Management
7 11 (1.87%) Continuous Improvement
8 9 (1.53%) ERP
8 9 (1.53%) Problem Management
9 8 (1.36%) Analytics
9 8 (1.36%) Service Management
9 8 (1.36%) Wealth Management
9 8 (1.36%) Workflow
10 7 (1.19%) Document Management
10 7 (1.19%) E-Commerce
10 7 (1.19%) Workflow Management
11 6 (1.02%) Business Analysis
11 6 (1.02%) Stakeholder Management
11 6 (1.02%) Statistics
Programming Languages
1 77 (13.07%) SQL
2 18 (3.06%) PowerShell
3 9 (1.53%) VB
4 8 (1.36%) C#
4 8 (1.36%) Java
5 4 (0.68%) C++
5 4 (0.68%) PHP
6 3 (0.51%) C
6 3 (0.51%) Shell Script
6 3 (0.51%) Uniface
6 3 (0.51%) VBA
7 2 (0.34%) JavaScript
7 2 (0.34%) T-SQL
8 1 (0.17%) PL/SQL
8 1 (0.17%) VB.NET
Qualifications
1 39 (6.62%) Degree
2 33 (5.60%) Microsoft Certification
3 26 (4.41%) CCNA
3 26 (4.41%) Cisco Certification
3 26 (4.41%) MCP
4 19 (3.23%) MCSE
5 18 (3.06%) ITIL Certification
6 15 (2.55%) SC Cleared
6 15 (2.55%) Security Cleared
7 7 (1.19%) A+ Certification
8 6 (1.02%) MCSA
9 5 (0.85%) Computer Science Degree
10 4 (0.68%) MCTS
10 4 (0.68%) Network+ Certification
10 4 (0.68%) Numerate Degree
11 3 (0.51%) MCDST
11 3 (0.51%) MCITP
11 3 (0.51%) NVQ Level 3
12 2 (0.34%) ITIL Foundation Certificate
12 2 (0.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 50 (8.49%) SLA
2 11 (1.87%) QA
3 2 (0.34%) GxP
4 1 (0.17%) ISO/IEC 27001
System Software
1 358 (60.78%) Active Directory
2 33 (5.60%) VMware Infrastructure
3 30 (5.09%) Hyper-V
4 23 (3.90%) XenApp
5 7 (1.19%) vSphere
6 4 (0.68%) XenDesktop
7 3 (0.51%) VMware ESXi
8 2 (0.34%) ISA Server
8 2 (0.34%) Sendmail
8 2 (0.34%) Terminal Server
9 1 (0.17%) Firmware
9 1 (0.17%) LXC
9 1 (0.17%) Terminal Services
9 1 (0.17%) Virtual Desktop
9 1 (0.17%) VMware Workstation
9 1 (0.17%) XenServer
Systems Management
1 42 (7.13%) SCCM
2 26 (4.41%) Backup Exec
3 14 (2.38%) Norton AntiVirus
4 10 (1.70%) WSUS
5 9 (1.53%) ServiceCenter
6 7 (1.19%) NetBackup
7 5 (0.85%) Jamf Pro
8 3 (0.51%) Microsoft Data Protection Manager
9 1 (0.17%) cPanel
9 1 (0.17%) McAfee ePO
9 1 (0.17%) Microsoft Intune
9 1 (0.17%) Plesk
9 1 (0.17%) SCSM
9 1 (0.17%) Systems Management Server (SMS)
Vendors
1 289 (49.07%) Microsoft
2 103 (17.49%) Citrix
3 76 (12.90%) VMware
4 54 (9.17%) Apple
5 46 (7.81%) Cisco
6 30 (5.09%) HP
7 25 (4.24%) iManage
8 20 (3.40%) Dell
9 17 (2.89%) Avaya
10 16 (2.72%) Symantec
11 15 (2.55%) Google
11 15 (2.55%) Veeam
12 11 (1.87%) Bloomberg
12 11 (1.87%) Lotus
12 11 (1.87%) ServiceNow
13 10 (1.70%) Reuters
14 8 (1.36%) Adobe
14 8 (1.36%) Salesforce.com
15 7 (1.19%) Oracle
16 6 (1.02%) Sophos
Support Analyst, Service Desk, 1st / 2nd line, Desktop Support
Oxford, Oxfordshire
Corriculo
Salary: Up to £25,000 per annum + 10% Bonus + Benefits
Posted: 1 hour ago
1st/2nd line IT Support Analyst - £20k - £30k - Marlow
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £30000 per annum
Posted: 17 hours ago
1st / 2nd Line Support Engineer
Newbury, Berkshire
ninesharp
Salary: £21000 - £26000 per annum + 25 days' holiday, pension etc
Posted: 16 hours ago
IT Support Analyst - 1st and 2nd Line - City of London
City, London
Ashdown IT
Salary: £25000 - £32000 per annum
Posted: 2 days ago
1st/2nd Line Support - Graduates apply!
Malvern, Worcestershire
Senitor Associates
Salary: £18000 - £25000 per annum
Posted: Yesterday
1st/2nd Line Support
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £16,000 to £20,000 per annum plus excellent benefits
Posted: 6 days ago
1st / 2nd Line Linux + Unix Support Engineer
Kettering, Northamptonshire
Oscar
Salary: £20000 - £25000 per annum
Posted: 23 hours ago
IT Support Analyst (1st/2nd Line)
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £28000. per annum + Benefits
Posted: 5 days ago
Support Engineer (1st or 2nd Line), Farnborough, up to £35k
Farnborough, Hampshire
The People Network
Salary: £22000 - £35000 per annum
Posted: 6 days ago
Service Desk / Support Analyst - Law firm, 1st/2nd line, Windows
London
Information Technology Services
Salary: £28k - 37k per year
Posted: 6 days ago
IT Support Engineer - 1st/2nd Line (AD, AV, Citrix)
London
Reed Technology
Salary: £28000 - £30000 per annum
Posted: 4 days ago
IT Support Technician 1st & 2nd Line Support
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £18,000 to £21,000 per annum plus additional benefits
Posted: 5 days ago
1st / 2nd Line Support Engineer - West Bromwich
West Bromwich, West Midlands (County)
onezeero.
Salary: £20000 - £25000 per annum
Posted: 5 days ago
IT Support Engineer - Wilmslow - £23K.1st/2nd Line
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 6 days ago
IT Support (1st/2nd line) / Graduate - London to £30K
Hounslow, Middlesex
Senitor Associates
Salary: £20000 - £30000 per annum + great company culture
Posted: 5 days ago
1st/2nd Line IT Support Analyst
Southampton
Spectrum IT
Salary: £24000 - £28000 per annum + 25 days holiday, Pension, etc
Posted: 12 days ago
1st/ 2nd Line Windows Support - Windows, Active Directory, E
London
Talent Point
Salary: £25000.00 - £30000.00 per annum
Posted: 15 days ago
Help Desk Support/ 1st/2nd Line Support
Walton-On-Thames
Energon Global
Salary: £18000.00 - £20000 per annum
Posted: 19 days ago
1st and 2nd Line Support Engineer. London Heathrow
West Drayton, London
XIST4 IT LIMITED
Salary: £28-34,000 + Bens
Posted: 25 days ago
1st/2nd Line Technical Support
North West London
Utility Warehouse Ltd
Salary: £20,730 per annum a great bonus of up to 25% (OTE £26,000) + benefits!
Posted: 20 days ago
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