1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 7 January 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 7 Jan 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 515 | 632 | 575 |
| Rank change year-on-year | +117 | -57 | +231 |
| Permanent jobs requiring a 1st/2nd Line Support | 127 | 71 | 143 |
| As % of all permanent jobs in the UK | 0.21% | 0.13% | 0.27% |
| As % of the Job Titles category | 0.23% | 0.14% | 0.28% |
| Number of salaries quoted | 124 | 57 | 135 |
| 10th Percentile | £26,000 | £26,000 | £24,250 |
| 25th Percentile | £27,000 | £29,750 | £26,375 |
| Median annual salary (50th Percentile) | £30,000 | £35,000 | £31,500 |
| Median % change year-on-year | -14.29% | +11.11% | +5.00% |
| 75th Percentile | £32,000 | £45,000 | £38,000 |
| 90th Percentile | £36,750 | £57,500 | £45,000 |
| UK excluding London median annual salary | £30,000 | £31,500 | £28,500 |
| % change year-on-year | -4.76% | +10.53% | +1.79% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 54,122 | 50,451 | 51,182 |
| % of permanent jobs with a recognized job title | 90.59% | 92.94% | 95.25% |
| Number of salaries quoted | 33,399 | 26,377 | 39,403 |
| 10th Percentile | £28,500 | £33,200 | £31,000 |
| 25th Percentile | £36,250 | £45,000 | £42,200 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £58,000 |
| Median % change year-on-year | -8.33% | +3.45% | -3.33% |
| 75th Percentile | £75,000 | £78,750 | £77,500 |
| 90th Percentile | £93,750 | £97,500 | £96,539 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 7 January 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 7 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +142 | 119 | £30,000 | -4.76% | 16 |
| England | +137 | 119 | £30,000 | -14.29% | 13 |
| Midlands | +52 | 38 | £29,000 | -7.20% | |
| Work from Home | +79 | 34 | £30,000 | -7.69% | 2 |
| North of England | +45 | 34 | £29,000 | -10.77% | 2 |
| South East | +43 | 31 | £30,000 | -14.29% | 11 |
| East Midlands | +28 | 30 | £30,000 | -4.00% | |
| North West | +42 | 21 | £30,000 | -8.05% | 2 |
| Yorkshire | +2 | 13 | £26,000 | +13.04% | |
| West Midlands | +30 | 8 | £28,500 | - | |
| London | +19 | 7 | £40,000 | -11.11% | 1 |
| Scotland | +4 | 7 | £35,000 | +32.08% | 3 |
| South West | +14 | 6 | £31,000 | +40.91% | |
| East of England | +19 | 3 | £32,500 | - |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 7 January 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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