1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £32,000 per year according to job vacancies posted during the 6 months to 9 December 2023.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 581 | 849 | 820 |
| Rank change year-on-year | +268 | -29 | -189 |
| Permanent jobs requiring a 1st/2nd Line Support | 148 | 230 | 251 |
| As % of all permanent jobs advertised in the UK | 0.28% | 0.19% | 0.20% |
| As % of the Job Titles category | 0.30% | 0.20% | 0.21% |
| Number of salaries quoted | 139 | 208 | 235 |
| 10th Percentile | £25,000 | £23,000 | £21,250 |
| 25th Percentile | £26,750 | £25,750 | £23,500 |
| Median annual salary (50th Percentile) | £32,000 | £30,000 | £26,750 |
| Median % change year-on-year | +6.67% | +12.15% | -2.73% |
| 75th Percentile | £38,000 | £36,875 | £32,500 |
| 90th Percentile | £45,000 | £42,000 | £38,750 |
| UK excluding London median annual salary | £29,000 | £28,000 | £25,000 |
| % change year-on-year | +3.57% | +12.00% | - |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,748 | 116,938 | 121,615 |
| % of permanent jobs with a recognized job title | 95.41% | 95.42% | 95.23% |
| Number of salaries quoted | 36,451 | 73,675 | 84,434 |
| 10th Percentile | £31,250 | £32,750 | £32,250 |
| 25th Percentile | £42,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £57,500 |
| Median % change year-on-year | - | +4.35% | +4.55% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £97,500 | £98,750 | £95,000 |
| UK excluding London median annual salary | £52,500 | £52,500 | £50,000 |
| % change year-on-year | - | +5.00% | +5.26% |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 9 December 2023.
1st/2nd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +270 | 141 | £32,250 | +7.50% | 16 |
| UK excluding London | +168 | 83 | £29,000 | +3.57% | 13 |
| London | +259 | 65 | £36,500 | +4.29% | 6 |
| Work from Home | +229 | 49 | £30,000 | -7.69% | |
| East of England | +127 | 25 | £34,000 | +1.49% | |
| South East | +110 | 25 | £27,713 | -1.03% | 4 |
| North of England | +138 | 18 | £29,000 | +8.41% | 6 |
| North West | +134 | 15 | £29,000 | +1.75% | 5 |
| Midlands | +119 | 7 | £26,250 | -4.55% | |
| West Midlands | +126 | 5 | £27,000 | -2.70% | |
| Scotland | +29 | 4 | £29,500 | -35.87% | 3 |
| Yorkshire | +89 | 3 | £30,000 | +17.65% | 1 |
| Wales | +16 | 3 | £30,000 | -4.76% | |
| East Midlands | +46 | 2 | £23,250 | -11.43% | |
| South West | +63 | 1 | £26,500 | +2.91% |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 December 2023, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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