The median annual salary for a 1st/2nd Line Support was £26,000 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
1st/2nd Line Support
UK
Rank 556 568 473
Rank change year-on-year +12 -95  
Permanent jobs requiring a 1st/2nd Line Support 316 408 583
As % of all permanent IT jobs advertised in the UK 0.37% 0.40% 0.55%
As % of the Job Titles category 0.39% 0.41% 0.57%
Number of salaries quoted 292 365 520
Median salary £26,000 £25,000 £24,000
Median salary % change year-on-year +4.00% +4.16%  
90% offered a salary of more than £20,650 £20,500 £20,000
10% offered a salary of more than £32,500 £31,650 £32,000
UK excluding London median salary £24,000 £24,000 £22,500
% change year-on-year - +6.66%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st/2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support in the job title.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support over the 3 months to 24 March 2017.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 309 £26,000 +1.96% 46
London +55 148 £28,500 +3.63% 18
South East +7 68 £24,000 -4.00% 7
City of London +36 31 £28,000 +1.81% 2
West Yorkshire +34 30 £23,000 +6.97% 2
Yorkshire +33 30 £23,000 +6.97% 4
Leeds +29 27 £22,000 +2.32% 2
Surrey +37 26 £24,000 -15.78%
South West +15 21 £25,000 +7.52%
East of England +25 19 £25,000 +4.16% 6
Hampshire +15 12 £22,500 -4.25%
Berkshire +21 10 £25,000 - 3
Hertfordshire +13 10 £26,000 +4.00% 3
Oxfordshire -1 9 £26,500 +0.95% 3
North West -24 9 £22,250 -1.11% 5
Reading +32 8 £25,000 -13.79% 2
West Midlands +18 8 £22,000 -6.38% 2
Bristol +3 7 £26,500 +13.97%
East Midlands 0 7 £21,000 -11.57% 4
Wiltshire +12 6 £25,750 +14.44%
Manchester -22 6 £24,750 +12.50% 2
Guildford +26 5 £22,500 -22.41%
Kent +26 5 £19,000 -24.00%
Swindon - 5 £26,500 -
Northamptonshire +21 4 £25,250 +6.31% 3
Essex +18 4 £21,000 -25.00% 1
West Sussex +10 4 £24,500 +2.08%
Redhill +7 4 £24,500 -
Gloucestershire +2 4 £21,750 -22.32%
Watford -5 4 £25,500 -1.92% 3

1st/2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support in the job title.

1 535 (81.80%) Windows
2 399 (61.01%) Active Directory
3 313 (47.86%) Microsoft
4 272 (41.59%) Windows 7
5 253 (38.69%) MS Office
6 218 (33.33%) Windows Server
7 205 (31.35%) MS Excel
8 188 (28.75%) MS Exchange
9 138 (21.10%) ITIL
10 121 (18.50%) Windows Server 2008
11 110 (16.82%) Office 365
12 102 (15.60%) Citrix
13 91 (13.91%) VMware
14 90 (13.76%) DNS
14 90 (13.76%) Windows 8
15 87 (13.30%) Finance
16 86 (13.15%) LAN
17 85 (13.00%) WAN
18 83 (12.69%) Windows 10
19 82 (12.54%) Windows Server 2012
19 82 (12.54%) DHCP
20 76 (11.62%) Firewall
21 75 (11.47%) TCP/IP
22 66 (10.09%) Cisco
23 62 (9.48%) SLA
24 58 (8.87%) Windows XP
25 54 (8.26%) Microsoft Certification
25 54 (8.26%) Law
26 53 (8.10%) Exchange Server 2010
27 52 (7.95%) Degree

1st/2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 188 (28.75%) MS Exchange
2 53 (8.10%) Exchange Server 2010
3 39 (5.96%) SharePoint
4 35 (5.35%) Exchange Server 2007
5 24 (3.67%) Blackberry Enterprise Server
6 23 (3.52%) Exchange Server 2013
6 23 (3.52%) Skype for Business
7 21 (3.21%) Exchange Server 2003
8 13 (1.99%) IIS
9 11 (1.68%) IBM Notes
10 9 (1.38%) Site Server
11 5 (0.76%) WordPress
12 4 (0.61%) SharePoint 2013
12 4 (0.61%) SharePoint Server
13 3 (0.46%) CMS
14 2 (0.31%) SharePoint 2010
15 1 (0.15%) Apache
15 1 (0.15%) Apache ServiceMix
15 1 (0.15%) JBoss
15 1 (0.15%) WebLogic
Applications
1 253 (38.69%) MS Office
2 205 (31.35%) MS Excel
3 11 (1.68%) MS PowerPoint
4 6 (0.92%) Adobe Creative Suite
5 2 (0.31%) InfoPath
6 1 (0.15%) AutoCAD
Business Applications
1 8 (1.22%) Visualfiles
2 3 (0.46%) Dynamics AX
2 3 (0.46%) SAP Oil and Gas
3 2 (0.31%) Dynamics CRM
4 1 (0.15%) Dynamics NAV
4 1 (0.15%) Infor M3
4 1 (0.15%) JDE OneWorld
4 1 (0.15%) Movex
4 1 (0.15%) SAP Business One
Cloud Services
1 110 (16.82%) Office 365
2 12 (1.83%) Microsoft Azure
3 11 (1.68%) SaaS
4 5 (0.76%) Cloud Computing
4 5 (0.76%) G Suite
5 3 (0.46%) Amazon AWS
6 2 (0.31%) Adobe Creative Cloud
7 1 (0.15%) Azure Active Directory
7 1 (0.15%) Mimecast
Communications & Networking
1 90 (13.76%) DNS
2 86 (13.15%) LAN
3 85 (13.00%) WAN
4 82 (12.54%) DHCP
5 76 (11.62%) Firewall
6 75 (11.47%) TCP/IP
7 51 (7.80%) VPN
8 34 (5.20%) VoIP
9 26 (3.98%) Internet
10 22 (3.36%) Remote Desktop
11 18 (2.75%) Wireless
12 14 (2.14%) Skype
12 14 (2.14%) SNMP
13 13 (1.99%) Wi-Fi
14 11 (1.68%) SMTP
15 9 (1.38%) IP Telephony
15 9 (1.38%) MPLS
16 8 (1.22%) SAN
17 7 (1.07%) HTTP
17 7 (1.07%) VLAN
Database & Business Intelligence
1 33 (5.05%) SQL Server
2 10 (1.53%) MySQL
3 8 (1.22%) SQL Server Reporting Services
4 7 (1.07%) Crystal Reports
4 7 (1.07%) SQL Server 2008
5 4 (0.61%) MS Access
5 4 (0.61%) SQL Server 2005
6 2 (0.31%) Big Data
6 2 (0.31%) BusinessObjects
7 1 (0.15%) DB2
7 1 (0.15%) PostgreSQL
7 1 (0.15%) Relational Database
7 1 (0.15%) SQL Server 2012
Development Applications
1 2 (0.31%) Firebug
1 2 (0.31%) JIRA
2 1 (0.15%) Git (software)
2 1 (0.15%) SQL Server Management Studio (SSMS)
2 1 (0.15%) Subversion
General
1 87 (13.30%) Finance
2 54 (8.26%) Law
3 35 (5.35%) Legal
4 33 (5.05%) Telecoms
5 25 (3.82%) Banking
6 18 (2.75%) Retail
7 14 (2.14%) Manufacturing
8 10 (1.53%) Marketing
9 9 (1.38%) Front Office
10 6 (0.92%) Retail Banking
11 5 (0.76%) Advertising
11 5 (0.76%) German Language
12 4 (0.61%) Financial Institution
12 4 (0.61%) French Language
12 4 (0.61%) Publishing
13 3 (0.46%) Electronics
13 3 (0.46%) Italian Language
14 2 (0.31%) Aerospace
14 2 (0.31%) Automotive
14 2 (0.31%) Games
Libraries, Frameworks & Software Standards
1 17 (2.60%) HTML
2 4 (0.61%) CSS
3 3 (0.46%) .NET
3 3 (0.46%) EDI
3 3 (0.46%) Software Packaging
4 2 (0.31%) Web Services
5 1 (0.15%) FIX Protocol
5 1 (0.15%) J2EE
5 1 (0.15%) LAMP
5 1 (0.15%) SOAP
Miscellaneous
1 47 (7.19%) Analytical Skills
2 43 (6.57%) Blackberry
3 26 (3.98%) iPad
4 25 (3.82%) Driving Licence
5 22 (3.36%) Computer Science
6 17 (2.60%) Management Information System
7 16 (2.45%) iPhone
8 13 (1.99%) Smartphone
9 11 (1.68%) Video Conferencing
10 10 (1.53%) User Experience
11 9 (1.38%) Client/Server
12 7 (1.07%) Public Cloud
13 6 (0.92%) Replication
14 4 (0.61%) Biotechnology
14 4 (0.61%) Data Centre
14 4 (0.61%) Wiki
15 3 (0.46%) Mobile Computing
15 3 (0.46%) PKI
16 2 (0.31%) Hedge funds
16 2 (0.31%) Life Science
Operating Systems
1 535 (81.80%) Windows
2 272 (41.59%) Windows 7
3 218 (33.33%) Windows Server
4 121 (18.50%) Windows Server 2008
5 90 (13.76%) Windows 8
6 83 (12.69%) Windows 10
7 82 (12.54%) Windows Server 2012
8 58 (8.87%) Windows XP
9 43 (6.57%) Windows Server 2003
10 33 (5.05%) Linux
11 30 (4.59%) Apple iOS
12 29 (4.43%) Android
13 21 (3.21%) Mac OS X
14 16 (2.45%) Windows 2000 Server
15 13 (1.99%) Windows Vista
16 12 (1.83%) Unix
17 7 (1.07%) Windows Phone
18 5 (0.76%) Mac OS
18 5 (0.76%) Windows Mobile
19 4 (0.61%) Red Hat Enterprise Linux
Processes & Methodologies
1 138 (21.10%) ITIL
2 31 (4.74%) Time Management
3 24 (3.67%) Service Delivery
4 22 (3.36%) Change Management
5 18 (2.75%) Incident Management
6 17 (2.60%) Asset Management
6 17 (2.60%) Service Management
7 14 (2.14%) Continuous Improvement
8 13 (1.99%) Workflow
9 12 (1.83%) ERP
10 11 (1.68%) Kalman Filter
10 11 (1.68%) Workflow Management
11 10 (1.53%) Case Management
11 10 (1.53%) Email Filtering
11 10 (1.53%) Wealth Management
11 10 (1.53%) Web Filtering
12 9 (1.38%) Document Management
12 9 (1.38%) Project Management
13 8 (1.22%) CRM
14 7 (1.07%) Business Analysis
Programming Languages
1 52 (7.95%) SQL
2 12 (1.83%) PowerShell
3 6 (0.92%) JavaScript
4 5 (0.76%) VB
5 4 (0.61%) C
5 4 (0.61%) C#
6 3 (0.46%) Java
6 3 (0.46%) PHP
6 3 (0.46%) VBA
7 1 (0.15%) Bash Shell
7 1 (0.15%) Google Apps Script
7 1 (0.15%) Shell Script
7 1 (0.15%) T-SQL
Qualifications
1 54 (8.26%) Microsoft Certification
2 52 (7.95%) Degree
3 47 (7.19%) MCP
4 29 (4.43%) CCNA
4 29 (4.43%) Cisco Certification
5 24 (3.67%) MCSE
6 18 (2.75%) MCSA
7 16 (2.45%) MCITP
8 13 (1.99%) ITIL Certification
9 11 (1.68%) Security Cleared
10 10 (1.53%) SC Cleared
11 8 (1.22%) A+ Certification
12 6 (0.92%) MCTS
13 4 (0.61%) DBS Check
13 4 (0.61%) MCDST
13 4 (0.61%) Network+ Certification
14 3 (0.46%) CCNP
15 2 (0.31%) VMware Certified Professional (VCP)
16 1 (0.15%) ITIL Foundation Certificate
16 1 (0.15%) Postgraduate
Quality Assurance & Compliance
1 62 (9.48%) SLA
2 6 (0.92%) QA
3 2 (0.31%) COBIT
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO/IEC 27001
4 1 (0.15%) SSAE 16
System Software
1 399 (61.01%) Active Directory
2 49 (7.49%) VMware Infrastructure
3 36 (5.50%) Hyper-V
4 30 (4.59%) XenApp
5 10 (1.53%) vSphere
6 6 (0.92%) VMware ESXi
7 3 (0.46%) XenDesktop
8 2 (0.31%) ISA Server
8 2 (0.31%) Sendmail
8 2 (0.31%) Terminal Services
8 2 (0.31%) VMware ESX
8 2 (0.31%) XenServer
9 1 (0.15%) Firmware
9 1 (0.15%) Terminal Server
9 1 (0.15%) Virtual Desktop
9 1 (0.15%) Virtual Servers
9 1 (0.15%) VMware Workstation
Systems Management
1 42 (6.42%) SCCM
2 15 (2.29%) Backup Exec
3 6 (0.92%) NetBackup
3 6 (0.92%) WSUS
4 5 (0.76%) Jamf Pro
5 4 (0.61%) Norton AntiVirus
6 3 (0.46%) Nagios
6 3 (0.46%) ServiceCenter
7 1 (0.15%) DameWare
7 1 (0.15%) McAfee ePO
Vendors
1 313 (47.86%) Microsoft
2 102 (15.60%) Citrix
3 91 (13.91%) VMware
4 66 (10.09%) Cisco
5 46 (7.03%) Apple
6 27 (4.13%) Avaya
7 21 (3.21%) iManage
8 18 (2.75%) Dell
9 16 (2.45%) HP
10 15 (2.29%) Google
11 13 (1.99%) ServiceNow
12 11 (1.68%) Lotus
12 11 (1.68%) Veeam
13 10 (1.53%) Sophos
14 8 (1.22%) Adobe
14 8 (1.22%) Symantec
15 7 (1.07%) IBM
15 7 (1.07%) Juniper
16 6 (0.92%) CA
16 6 (0.92%) Salesforce.com
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 7 hours ago
Leeds, West Yorkshire
Spring Technology
Posted: 9 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £28000.00 per annum + Benefits
Posted: 6 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum + Benefits
Posted: 6 hours ago
London
Hudson IT
Salary: £22500 - £27000 per annum
Posted: 2 hours ago
West London
Ashdown IT
Salary: £22000 - £27000 per annum + ben
Posted: Yesterday
Watford, Hertfordshire
Senitor Associates
Posted: 2 days ago
Preston, Lancashire
Spring Technology
Salary: Bonus + Benefits
Posted: 2 days ago
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: Yesterday
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: Yesterday
Watford, Hertfordshire
Claremont Consulting Ltd
Salary: Up to £30,000 per annum
Posted: 4 hours ago
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: 3 days ago
Sheffield, South Yorkshire
Search Consultancy
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Posted: 4 days ago
West London
Eligo Recruitment Ltd
Salary: £24000 - £26000 per annum
Posted: 2 days ago
Wellingborough, Northamptonshire
Oscar
Salary: £20000 - £25000 per annum
Posted: 3 days ago
York, North Yorkshire
The Bridge Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Dudley, West Midlands (County)
Reed Technology
Salary: £20000 - £22000 per annum + benefits
Posted: 2 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 3 days ago
City, London
Amicus Recruitment Limited
Salary: £25000 - £35000 per annum + Penison, Bonus, etc
Posted: 3 days ago
London
Ashdown IT
Salary: £28000 - £30000 per annum + Additional benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Ping IT Recruitment ltd
Salary: Excellent salary
Posted: 3 days ago
Northampton, Northamptonshire
Big Red Recruitment
Salary: £20000 - £27000 per annum + 25 days hol + pension
Posted: 3 days ago
Harlow, Essex
Plan-net
Salary: Competitive rate
Posted: 3 days ago
London
Mortimer Spinks
Salary: £22000 - £27000 per annum + MCSE Training + Benefits
Posted: 4 days ago
West London
Eligo Recruitment Ltd
Salary: £27000 - £28000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 4 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 3 days ago
City, London
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 4 days ago
West London
Eligo Recruitment Ltd
Salary: £27000 - £28000 per annum
Posted: 4 days ago