1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 18 April 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 18 Apr 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 512 | 576 | 702 |
| Rank change year-on-year | +64 | +126 | +91 |
| Permanent jobs requiring a 1st/2nd Line Support | 204 | 60 | 181 |
| As % of all permanent jobs in the UK | 0.24% | 0.14% | 0.19% |
| As % of the Job Titles category | 0.25% | 0.16% | 0.20% |
| Number of salaries quoted | 192 | 60 | 169 |
| 10th Percentile | £26,000 | £25,000 | £23,400 |
| 25th Percentile | £27,000 | £26,500 | £26,500 |
| Median annual salary (50th Percentile) | £30,000 | £32,250 | £30,000 |
| Median % change year-on-year | -6.98% | +7.50% | +1.69% |
| 75th Percentile | £34,438 | £38,000 | £34,250 |
| 90th Percentile | £37,500 | £43,875 | £41,082 |
| UK excluding London median annual salary | £30,000 | £30,000 | £28,000 |
| % change year-on-year | - | +7.14% | +0.90% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 80,276 | 37,162 | 89,418 |
| % of permanent jobs with a recognized job title | 92.62% | 89.30% | 94.57% |
| Number of salaries quoted | 51,387 | 23,373 | 66,316 |
| 10th Percentile | £30,000 | £31,250 | £28,500 |
| 25th Percentile | £40,000 | £42,500 | £38,500 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £53,500 |
| Median % change year-on-year | -8.33% | +12.15% | -10.83% |
| 75th Percentile | £75,000 | £78,750 | £71,250 |
| 90th Percentile | £95,000 | £100,000 | £90,000 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 18 April 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +61 | 181 | £30,000 | -8.40% | 12 |
| UK excluding London | +77 | 173 | £30,000 | - | 16 |
| South East | +9 | 54 | £30,000 | -4.76% | 6 |
| North of England | -15 | 49 | £29,000 | +16.00% | 2 |
| Midlands | -16 | 31 | £28,000 | +3.70% | 1 |
| North West | +5 | 30 | £29,500 | -9.58% | 2 |
| London | +7 | 27 | £35,000 | -2.78% | 1 |
| Work from Home | +4 | 21 | £28,500 | +5.56% | 1 |
| Yorkshire | -48 | 19 | £26,000 | +13.04% | |
| Scotland | - | 19 | £32,250 | - | 5 |
| East Midlands | -36 | 17 | £27,000 | -14.29% | |
| West Midlands | -16 | 14 | £28,250 | +4.63% | 1 |
| East of England | -22 | 14 | £35,000 | +16.67% | |
| South West | - | 6 | £30,000 | - | 3 |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 18 April 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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