1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 23 September 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
|
|
6 months to 23 Sep 2026 |
Same period 2025 | Same period 2024 |
|---|---|---|---|
| Rank | 630 | 603 | 693 |
| Rank change year-on-year | -27 | +90 | -77 |
| Permanent jobs requiring a 1st/2nd Line Support | 178 | 67 | 86 |
| As % of all permanent jobs in the UK | 0.15% | 0.14% | 0.11% |
| As % of the Job Titles category | 0.16% | 0.15% | 0.12% |
| Number of salaries quoted | 161 | 67 | 68 |
| 10th Percentile | £27,500 | £26,500 | £24,700 |
| 25th Percentile | £28,896 | £27,000 | £26,500 |
| Median annual salary (50th Percentile) | £31,500 | £31,000 | £34,000 |
| Median % change year-on-year | +1.61% | -8.82% | +6.25% |
| 75th Percentile | £35,000 | £34,063 | £40,000 |
| 90th Percentile | £37,500 | £38,000 | £57,500 |
| UK excluding London median annual salary | £31,500 | £31,000 | £30,000 |
| % change year-on-year | +1.61% | +3.33% | - |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 108,680 | 43,895 | 71,874 |
| % of permanent jobs with a recognized job title | 93.13% | 89.63% | 95.29% |
| Number of salaries quoted | 74,405 | 25,767 | 42,756 |
| 10th Percentile | £30,000 | £28,250 | £30,000 |
| 25th Percentile | £40,750 | £36,250 | £40,000 |
| Median annual salary (50th Percentile) | £59,250 | £55,000 | £55,000 |
| Median % change year-on-year | +7.73% | - | -8.33% |
| 75th Percentile | £77,500 | £75,000 | £75,000 |
| 90th Percentile | £100,000 | £95,000 | £92,500 |
| UK excluding London median annual salary | £55,000 | £47,500 | £50,000 |
| % change year-on-year | +15.79% | -5.00% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 23 September 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 23 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -22 | 171 | £31,500 | +0.80% | 23 |
| UK excluding London | -49 | 148 | £31,500 | +1.61% | 18 |
| North of England | -25 | 42 | £30,000 | -14.29% | 4 |
| East of England | -7 | 38 | £35,000 | +25.00% | 2 |
| South East | -24 | 38 | £30,000 | -4.76% | 9 |
| North West | -1 | 32 | £31,500 | -3.82% | 2 |
| London | -43 | 26 | £34,500 | -1.43% | 6 |
| Midlands | -60 | 26 | £29,500 | -1.67% | 2 |
| Work from Home | -46 | 23 | £33,500 | +24.07% | 2 |
| East Midlands | -33 | 16 | £31,000 | -4.62% | 1 |
| Yorkshire | -33 | 10 | £30,000 | -14.29% | 2 |
| West Midlands | -43 | 10 | £29,500 | +9.26% | 1 |
| Scotland | - | 3 | £27,000 | - | |
| South West | -82 | 1 | £35,000 | +12.90% | 1 |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 23 September 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
|
|
1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: