1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 15 November 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 15 Nov 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 570 | 677 | 589 |
| Rank change year-on-year | +107 | -88 | +304 |
| Permanent jobs requiring a 1st/2nd Line Support | 101 | 73 | 153 |
| As % of all permanent jobs in the UK | 0.19% | 0.11% | 0.29% |
| As % of the Job Titles category | 0.21% | 0.11% | 0.30% |
| Number of salaries quoted | 101 | 54 | 141 |
| 10th Percentile | £26,000 | £26,000 | £25,250 |
| 25th Percentile | £27,000 | £28,719 | £27,000 |
| Median annual salary (50th Percentile) | £30,000 | £35,000 | £31,500 |
| Median % change year-on-year | -14.29% | +11.11% | +5.00% |
| 75th Percentile | £33,750 | £47,500 | £37,500 |
| 90th Percentile | £36,750 | £57,500 | £45,000 |
| UK excluding London median annual salary | £30,000 | £31,250 | £29,000 |
| % change year-on-year | -4.00% | +7.76% | +3.57% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 47,609 | 64,478 | 50,569 |
| % of permanent jobs with a recognized job title | 89.88% | 94.87% | 95.44% |
| Number of salaries quoted | 29,568 | 36,288 | 39,151 |
| 10th Percentile | £28,250 | £31,250 | £31,250 |
| 25th Percentile | £35,000 | £42,500 | £42,500 |
| Median annual salary (50th Percentile) | £52,500 | £57,500 | £60,000 |
| Median % change year-on-year | -8.70% | -4.17% | - |
| 75th Percentile | £73,750 | £75,000 | £80,000 |
| 90th Percentile | £92,500 | £95,000 | £97,500 |
| UK excluding London median annual salary | £46,750 | £50,500 | £52,500 |
| % change year-on-year | -7.43% | -3.81% | - |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 15 November 2025.
1st/2nd Line Support
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 15 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +130 | 100 | £30,000 | -14.29% | 17 |
| UK excluding London | +142 | 95 | £30,000 | -4.00% | 22 |
| Midlands | +92 | 49 | £29,000 | -6.45% | 3 |
| East Midlands | +59 | 37 | £30,000 | -4.00% | 1 |
| Work from Home | +95 | 35 | £30,000 | -14.29% | 6 |
| North of England | +60 | 18 | £30,000 | -4.00% | 3 |
| South East | +34 | 17 | £33,500 | -4.29% | 10 |
| North West | +58 | 15 | £30,000 | -7.69% | 3 |
| West Midlands | +46 | 12 | £28,000 | -3.45% | 2 |
| South West | +31 | 7 | £31,000 | +26.53% | 1 |
| London | +30 | 5 | £40,000 | -11.11% | |
| East of England | +26 | 4 | £32,500 | - | |
| Yorkshire | +13 | 3 | £35,000 | +16.67% |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 15 November 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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