1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 15 September 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 15 Sep 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 607 | 697 | 621 |
| Rank change year-on-year | +90 | -76 | +337 |
| Permanent jobs requiring a 1st/2nd Line Support | 63 | 89 | 151 |
| As % of all permanent jobs advertised in the UK | 0.13% | 0.11% | 0.24% |
| As % of the Job Titles category | 0.14% | 0.12% | 0.26% |
| Number of salaries quoted | 63 | 71 | 140 |
| 10th Percentile | £26,500 | £25,000 | £25,475 |
| 25th Percentile | £27,000 | £26,500 | £27,000 |
| Median annual salary (50th Percentile) | £31,500 | £34,000 | £32,000 |
| Median % change year-on-year | -7.35% | +6.25% | +12.28% |
| 75th Percentile | £34,063 | £40,000 | £35,000 |
| 90th Percentile | £38,500 | £57,500 | £40,450 |
| UK excluding London median annual salary | £31,000 | £29,500 | £30,000 |
| % change year-on-year | +5.08% | -1.67% | +13.21% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 44,026 | 73,874 | 58,090 |
| % of permanent jobs with a recognized job title | 89.61% | 95.25% | 93.95% |
| Number of salaries quoted | 25,758 | 44,964 | 44,983 |
| 10th Percentile | £28,250 | £30,000 | £32,500 |
| 25th Percentile | £36,250 | £40,000 | £43,750 |
| Median annual salary (50th Percentile) | £55,000 | £55,000 | £60,000 |
| Median % change year-on-year | - | -8.33% | - |
| 75th Percentile | £75,000 | £73,750 | £80,000 |
| 90th Percentile | £95,000 | £92,500 | £97,500 |
| UK excluding London median annual salary | £47,500 | £50,000 | £52,500 |
| % change year-on-year | -5.00% | -4.76% | - |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 15 September 2025.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 15 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +95 | 62 | £31,500 | -7.35% | 23 |
| UK excluding London | +101 | 59 | £31,000 | +5.08% | 22 |
| Midlands | +66 | 25 | £32,500 | +12.07% | 6 |
| Work from Home | +76 | 18 | £27,000 | -22.86% | 5 |
| East Midlands | +38 | 13 | £32,500 | +4.84% | 4 |
| South East | +32 | 13 | £31,500 | +14.55% | 7 |
| West Midlands | +57 | 12 | £27,000 | -4.42% | 2 |
| North of England | +25 | 8 | £33,875 | +25.46% | 8 |
| East of England | -7 | 7 | £28,000 | -25.33% | |
| South West | +74 | 6 | £31,000 | +20.39% | 1 |
| Yorkshire | +22 | 4 | £35,000 | +16.67% | 2 |
| London | +53 | 3 | £35,000 | -2.78% | 4 |
| North West | +7 | 2 | £32,750 | +23.58% | 4 |
| North East | - | 2 | £25,000 | - | 2 |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 15 September 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: