1st/2nd Line Support Job Trends
1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 4 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 4 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 665 | 555 | 674 |
| Rank change year-on-year | -110 | +119 | -98 |
| Permanent 1st/2nd Line Support jobs | 151 | 99 | 73 |
| As % of all permanent jobs in the UK | 0.12% | 0.20% | 0.11% |
| As % of the Job Titles category | 0.13% | 0.22% | 0.11% |
| Number of salaries quoted | 135 | 99 | 54 |
| 10th Percentile | £28,100 | £26,000 | £26,000 |
| 25th Percentile | £29,000 | £27,000 | £28,531 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £35,000 |
| Median % change year-on-year | +5.00% | -14.29% | +7.69% |
| 75th Percentile | £35,000 | £33,750 | £47,500 |
| 90th Percentile | £37,500 | £36,750 | £57,500 |
| UK excluding London median annual salary | £31,500 | £30,000 | £30,500 |
| % change year-on-year | +5.00% | -1.64% | +3.39% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 4 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the UK matching a recognised job title | 112,318 | 45,315 | 64,293 |
| % of permanent job adverts matching a recognised job title | 91.88% | 90.13% | 95.06% |
| Number of salaries quoted | 74,839 | 27,737 | 36,347 |
| 10th Percentile | £31,000 | £28,250 | £31,250 |
| 25th Percentile | £41,250 | £35,000 | £42,049 |
| Median annual salary (50th Percentile) | £59,000 | £52,500 | £57,000 |
| Median % change year-on-year | +12.38% | -7.89% | -5.00% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £97,500 | £92,500 | £95,000 |
| UK excluding London median annual salary | £55,000 | £46,000 | £50,000 |
| % change year-on-year | +19.57% | -8.00% | -4.76% |
1st/2nd Line Support Job Vacancy Trend
Historical trend showing the proportion of permanent 1st/2nd Line Support job postings relative to all permanent IT jobs advertised.
1st/2nd Line Support Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support Salary Histogram
Salary distribution for 1st/2nd Line Support jobs over the 6 months to 4 November 2026.
1st/2nd Line Support Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in 1st/2nd Line Support jobs within the UK over the 6 months to 4 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -113 | 151 | £31,500 | +5.00% | 3 |
| UK excluding London | -131 | 127 | £31,500 | +5.00% | 3 |
| North of England | -60 | 41 | £30,000 | - | 1 |
| East of England | -41 | 37 | £35,000 | +7.69% | 2 |
| South East | -67 | 28 | £32,500 | +0.78% | |
| North West | -34 | 26 | £31,500 | +5.00% | 1 |
| London | -50 | 24 | £32,000 | -20.00% | |
| Work from Home | -77 | 21 | £33,500 | +11.67% | |
| Midlands | -96 | 19 | £30,000 | - | |
| Yorkshire | -26 | 15 | £30,000 | -14.29% | |
| East Midlands | -73 | 14 | £36,000 | +20.00% | |
| West Midlands | -66 | 5 | £30,000 | +7.14% | |
| South West | -76 | 2 | £28,750 | -7.26% |
1st/2nd Line Support Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 4 November 2026, 1st/2nd Line Support job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 1st/2nd Line Support job ads.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft 365 | 62.3% | 94 |
| 2 | Microsoft | 53.0% | 80 |
| 2 | Windows | 53.0% | 80 |
| 4 | Problem-Solving | 35.1% | 53 |
| 5 | Active Directory | 34.4% | 52 |
| 6 | Microsoft Exchange | 31.8% | 48 |
| 7 | Customer Service | 31.1% | 47 |
| 8 | Entra ID | 25.2% | 38 |
| 9 | Azure | 20.5% | 31 |
| 9 | SharePoint | 20.5% | 31 |
| 11 | Windows 10 | 15.9% | 24 |
| 12 | Firewall | 14.6% | 22 |
| 13 | Microsoft Intune | 13.9% | 21 |
| 14 | ServiceNow | 12.6% | 19 |
| 15 | ITSM | 11.9% | 18 |
| 16 | Degree | 11.3% | 17 |
| 16 | DHCP | 11.3% | 17 |
| 16 | DNS | 11.3% | 17 |
| 16 | TCP/IP | 11.3% | 17 |
| 16 | Wi-Fi | 11.3% | 17 |
| 21 | Service Delivery | 9.3% | 14 |
| 22 | ITIL | 8.6% | 13 |
| 22 | Microsoft Office | 8.6% | 13 |
| 22 | VPN | 8.6% | 13 |
| 25 | Asset Management | 7.9% | 12 |
| 26 | Analytics | 7.3% | 11 |
| 26 | Cybersecurity | 7.3% | 11 |
| 26 | Incident Management | 7.3% | 11 |
| 26 | JavaScript | 7.3% | 11 |
| 26 | Knowledge Management | 7.3% | 11 |
1st/2nd Line Support Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 2nd Line Support | 95.4% | 144 |
| 2 | IT Support | 62.9% | 95 |
| 3 | 1st/2nd Line Support Engineer | 41.1% | 62 |
| 4 | IT Support Engineer | 36.4% | 55 |
| 5 | 1st/2nd Line Support Analyst | 25.8% | 39 |
| 6 | Support Analyst | 20.5% | 31 |
| 7 | 1st/2nd Line Support Technician | 11.3% | 17 |
| 7 | IT Support Analyst | 11.3% | 17 |
| 9 | IT Support Technician | 9.3% | 14 |
| 10 | 1st/2nd Line Technical Support | 7.3% | 11 |
| 10 | 2nd Line Technical Support Analyst | 7.3% | 11 |
| 10 | Technical Business Analyst | 7.3% | 11 |
| 13 | 2nd/3rd Line Support | 4.6% | 7 |
| 13 | 3rd Line Support Specialist | 4.6% | 7 |
| 13 | IT Support Specialist | 4.6% | 7 |
| 16 | Business Support Analyst | 4.0% | 6 |
| 17 | Graduate Support Analyst | 2.0% | 3 |
| 17 | Microsoft Engineer | 2.0% | 3 |
| 19 | 1st/2nd Line Service Desk Analyst | 1.3% | 2 |
| 19 | Service Desk Support Analyst | 1.3% | 2 |