1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 20 June 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
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6 months to 20 Jun 2026 |
Same period 2025 | Same period 2024 |
|---|---|---|---|
| Rank | 536 | 600 | 759 |
| Rank change year-on-year | +64 | +159 | +2 |
| Permanent jobs requiring a 1st/2nd Line Support | 207 | 75 | 153 |
| As % of all permanent jobs in the UK | 0.22% | 0.17% | 0.14% |
| As % of the Job Titles category | 0.23% | 0.19% | 0.15% |
| Number of salaries quoted | 197 | 75 | 135 |
| 10th Percentile | £26,000 | £25,000 | £24,100 |
| 25th Percentile | £28,250 | £26,500 | £26,375 |
| Median annual salary (50th Percentile) | £30,000 | £31,500 | £30,000 |
| Median % change year-on-year | -4.76% | +5.00% | - |
| 75th Percentile | £35,000 | £36,750 | £34,375 |
| 90th Percentile | £37,500 | £40,150 | £40,000 |
| UK excluding London median annual salary | £30,000 | £30,000 | £28,500 |
| % change year-on-year | - | +5.26% | +1.79% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 88,490 | 40,188 | 103,482 |
| % of permanent jobs with a recognized job title | 94.00% | 89.54% | 94.76% |
| Number of salaries quoted | 60,699 | 22,814 | 74,733 |
| 10th Percentile | £30,000 | £28,750 | £28,500 |
| 25th Percentile | £40,000 | £38,750 | £38,620 |
| Median annual salary (50th Percentile) | £55,000 | £57,500 | £52,500 |
| Median % change year-on-year | -4.35% | +9.52% | -12.50% |
| 75th Percentile | £75,000 | £77,500 | £70,000 |
| 90th Percentile | £95,000 | £98,474 | £90,000 |
| UK excluding London median annual salary | £50,000 | £50,000 | £50,000 |
| % change year-on-year | - | - | -6.54% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 20 June 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 20 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +36 | 184 | £30,000 | -4.76% | 12 |
| UK excluding London | +65 | 174 | £30,000 | - | 11 |
| North of England | +20 | 55 | £29,500 | -9.92% | 5 |
| South East | +18 | 54 | £30,000 | -4.76% | 3 |
| North West | +33 | 32 | £29,500 | -9.92% | 5 |
| London | -11 | 29 | £34,500 | -4.17% | 2 |
| East of England | +6 | 25 | £35,000 | +25.00% | 1 |
| Yorkshire | -21 | 23 | £26,000 | -25.71% | |
| Scotland | - | 19 | £32,250 | - | |
| Midlands | -36 | 17 | £28,500 | +5.56% | 1 |
| West Midlands | -20 | 13 | £28,500 | +5.56% | 1 |
| Work from Home | -12 | 9 | £30,000 | +11.11% | 2 |
| East Midlands | -40 | 4 | £26,000 | -20.00% | |
| South West | - | 4 | £32,000 | - |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 20 June 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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