Period
to

The median annual salary for a 1st/2nd Line Support was £28,000 in advertised job vacancies during the 6 months to 12 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
UK
6 months to
12 Aug 2022
Same period 2021 Same period 2020
Rank 948 788 665
Rank change year-on-year -160 -123 +45
Permanent jobs requiring a 1st/2nd Line Support 267 234 126
As % of all permanent jobs advertised in the UK 0.16% 0.20% 0.20%
As % of the Job Titles category 0.17% 0.22% 0.21%
Number of salaries quoted 243 185 110
10th Percentile £22,750 £21,000 £21,250
25th Percentile £25,000 £21,750 £23,063
Median annual salary (50th Percentile) £28,000 £27,000 £27,500
Median % change year-on-year +3.70% -1.82% +3.77%
75th Percentile £33,000 £34,750 £33,688
90th Percentile £39,700 £39,500 £37,500
UK excluding London median annual salary £26,000 £24,500 £25,000
% change year-on-year +6.12% -2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 155,319 104,329 60,084
% of permanent IT jobs with a recognized job title 91.96% 91.18% 94.89%
Number of salaries quoted 84,237 73,913 49,059
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,560 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £91,250 £88,750
UK excluding London median annual salary £52,106 £47,500 £47,500
% change year-on-year +9.70% - +5.56%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 12 August 2022.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 12 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -172 256 £28,000 +3.70% 39
UK excluding London -91 167 £26,000 +6.12% 39
London -163 95 £31,950 -1.69% 5
Work from Home -196 83 £29,500 +7.27% 6
South East -39 58 £27,500 -1.79% 10
South West -16 30 £24,000 +2.13% 10
North of England -81 27 £26,000 +10.64% 6
East of England -56 25 £30,000 +25.00% 5
Midlands -93 22 £25,000 - 3
East Midlands -49 15 £26,000 +8.33% 2
North West -75 14 £27,500 +14.58% 3
Yorkshire -44 11 £25,000 +11.11% 3
West Midlands -68 7 £25,000 -9.09% 1
Scotland -39 6 £22,250 -31.54% 4
North East - 2 £22,000 -

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 August 2022, 1st/2nd Line Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.

1 182 (68.16%) Windows
1 182 (68.16%) Microsoft 365
2 154 (57.68%) Microsoft
3 153 (57.30%) Active Directory
4 111 (41.57%) Windows 10
4 111 (41.57%) Social Skills
5 75 (28.09%) Microsoft Office
6 74 (27.72%) Windows Server
7 50 (18.73%) Azure
8 41 (15.36%) ITIL
8 41 (15.36%) Finance
9 39 (14.61%) Citrix
10 35 (13.11%) MS Exchange
10 35 (13.11%) Windows Server 2016
11 33 (12.36%) SLA
11 33 (12.36%) Firewall
12 31 (11.61%) Microsoft Certification
12 31 (11.61%) DNS
13 30 (11.24%) DHCP
14 28 (10.49%) Cisco
15 27 (10.11%) TCP/IP
16 26 (9.74%) SCCM
17 25 (9.36%) Problem-Solving
18 22 (8.24%) Service Delivery
19 21 (7.87%) Apple
19 21 (7.87%) Microsoft Intune
20 20 (7.49%) Mac OS
20 20 (7.49%) VPN
20 20 (7.49%) SharePoint
21 19 (7.12%) LAN

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (13.11%) MS Exchange
2 20 (7.49%) SharePoint
3 2 (0.75%) Exchange Server 2013
4 1 (0.37%) CMS
4 1 (0.37%) Confluence
4 1 (0.37%) Exchange Server 2010
4 1 (0.37%) IIS
Applications
1 75 (28.09%) Microsoft Office
2 17 (6.37%) Microsoft Excel
3 4 (1.50%) Acrobat
4 3 (1.12%) Adobe Creative Suite
5 2 (0.75%) Microsoft Project
6 1 (0.37%) Microsoft PowerPoint
6 1 (0.37%) MS Visio
Business Applications
1 2 (0.75%) Visualfiles
2 1 (0.37%) Elite 3E
2 1 (0.37%) Fidessa
Cloud Services
1 182 (68.16%) Microsoft 365
2 50 (18.73%) Azure
3 19 (7.12%) AWS
4 17 (6.37%) Azure Active Directory
5 8 (3.00%) Mimecast
6 4 (1.50%) OneDrive
7 3 (1.12%) Dynamics 365
8 2 (0.75%) Power Platform
9 1 (0.37%) Azure Storage
9 1 (0.37%) Google Workspace
Communications & Networking
1 33 (12.36%) Firewall
2 31 (11.61%) DNS
3 30 (11.24%) DHCP
4 27 (10.11%) TCP/IP
5 20 (7.49%) VPN
6 19 (7.12%) LAN
7 17 (6.37%) WAN
7 17 (6.37%) Wireless
8 8 (3.00%) VoIP
9 7 (2.62%) IP Telephony
9 7 (2.62%) Remote Desktop
10 6 (2.25%) VLAN
11 5 (1.87%) Internet
12 4 (1.50%) Wi-Fi
13 3 (1.12%) ADSL
13 3 (1.12%) Broadband
14 2 (0.75%) Intranet
14 2 (0.75%) Network Security
14 2 (0.75%) Unified Communications
14 2 (0.75%) WebEx
Database & Business Intelligence
1 5 (1.87%) SQL Server
2 1 (0.37%) Azure SQL Database
2 1 (0.37%) Power BI
Development Applications
1 11 (4.12%) JIRA
General
1 111 (41.57%) Social Skills
2 41 (15.36%) Finance
3 15 (5.62%) Law
4 14 (5.24%) Digital Economy
4 14 (5.24%) Games
5 13 (4.87%) Banking
6 11 (4.12%) Italian Language
7 8 (3.00%) Analytical Skills
7 8 (3.00%) Back Office
7 8 (3.00%) Legal
8 7 (2.62%) Organisational Skills
9 6 (2.25%) Telecoms
10 3 (1.12%) Manufacturing
10 3 (1.12%) Retail
11 2 (0.75%) Inclusion and Diversity
11 2 (0.75%) Marketing
12 1 (0.37%) Aerospace
12 1 (0.37%) Documentation Skills
12 1 (0.37%) French Language
12 1 (0.37%) Social Science
Libraries, Frameworks & Software Standards
1 4 (1.50%) XMPP
2 1 (0.37%) .NET
2 1 (0.37%) FIX Protocol
2 1 (0.37%) HTML
Miscellaneous
1 16 (5.99%) Driving Licence
2 9 (3.37%) Video Conferencing
3 6 (2.25%) Smartphone
4 5 (1.87%) Management Information System
5 4 (1.50%) Handset
5 4 (1.50%) Self-Motivation
6 3 (1.12%) Blackberry
6 3 (1.12%) iPhone
7 2 (0.75%) CMDB
7 2 (0.75%) Digital Media
7 2 (0.75%) iPad
7 2 (0.75%) Mobile App
7 2 (0.75%) Private Cloud
8 1 (0.37%) Eurex
8 1 (0.37%) Linux Command Line
8 1 (0.37%) User Experience
8 1 (0.37%) Virtual Team
Operating Systems
1 182 (68.16%) Windows
2 111 (41.57%) Windows 10
3 74 (27.72%) Windows Server
4 35 (13.11%) Windows Server 2016
5 20 (7.49%) Mac OS
6 19 (7.12%) Windows Server 2019
7 15 (5.62%) Apple iOS
8 14 (5.24%) Windows Server 2012
9 13 (4.87%) Windows 7
10 10 (3.75%) Android
10 10 (3.75%) Linux
11 5 (1.87%) Windows 8
11 5 (1.87%) Windows Server 2008
12 3 (1.12%) Windows Server 2003
13 2 (0.75%) Windows Vista
13 2 (0.75%) Windows XP
14 1 (0.37%) Solaris
14 1 (0.37%) Ubuntu
14 1 (0.37%) Unix
14 1 (0.37%) VMS
Processes & Methodologies
1 41 (15.36%) ITIL
2 25 (9.36%) Problem-Solving
3 22 (8.24%) Service Delivery
4 16 (5.99%) Incident Management
5 12 (4.49%) Remote Monitoring and Management
6 11 (4.12%) Service Management
7 10 (3.75%) Mobile Device Management
8 8 (3.00%) ITSM
9 7 (2.62%) Decision-Making
9 7 (2.62%) Kalman Filter
9 7 (2.62%) Migration
9 7 (2.62%) Preventative Maintenance
10 5 (1.87%) Business Continuity
10 5 (1.87%) Change Control
10 5 (1.87%) Continuous Improvement
11 4 (1.50%) Asset Management
11 4 (1.50%) CRM
11 4 (1.50%) Time Management
11 4 (1.50%) Workflow
12 3 (1.12%) Computer Science
Programming Languages
1 17 (6.37%) SQL
2 13 (4.87%) PowerShell
3 8 (3.00%) Python
4 3 (1.12%) Bash
5 1 (0.37%) C
5 1 (0.37%) C#
5 1 (0.37%) VB.NET
Qualifications
1 31 (11.61%) Microsoft Certification
2 19 (7.12%) MCP
3 18 (6.74%) Degree
4 15 (5.62%) A+ Certification
5 14 (5.24%) MCSA
5 14 (5.24%) MCSE
6 10 (3.75%) MCDST
6 10 (3.75%) MCITP
7 6 (2.25%) CCNA
7 6 (2.25%) Cisco Certification
8 3 (1.12%) Computer Science Degree
8 3 (1.12%) DBS Check
8 3 (1.12%) Master's Degree
9 2 (0.75%) ITIL Foundation Certificate
9 2 (0.75%) Network+ Certification
10 1 (0.37%) BPSS Clearance
10 1 (0.37%) ITIL Certification
10 1 (0.37%) SC Cleared
10 1 (0.37%) Security Cleared
Quality Assurance & Compliance
1 33 (12.36%) SLA
2 1 (0.37%) GDPR
2 1 (0.37%) Sarbanes-Oxley
System Software
1 153 (57.30%) Active Directory
2 3 (1.12%) BitLocker
2 3 (1.12%) VMware Infrastructure
3 1 (0.37%) Hyper-V
3 1 (0.37%) KVM
3 1 (0.37%) Terminal Services
3 1 (0.37%) Virtual Machines
Systems Management
1 26 (9.74%) SCCM
2 21 (7.87%) Microsoft Intune
3 2 (0.75%) Nessus
3 2 (0.75%) ServiceCenter
4 1 (0.37%) Jamf Pro
4 1 (0.37%) Nagios
4 1 (0.37%) Single Sign-On
4 1 (0.37%) Sysprep
4 1 (0.37%) vCenter Server
Vendors
1 154 (57.68%) Microsoft
2 39 (14.61%) Citrix
3 28 (10.49%) Cisco
4 21 (7.87%) Apple
5 16 (5.99%) VMware
6 15 (5.62%) Bloomberg
6 15 (5.62%) Reuters
7 13 (4.87%) Progress
8 11 (4.12%) Dell
9 8 (3.00%) Oracle
10 7 (2.62%) Adobe
11 6 (2.25%) HP
12 4 (1.50%) Ivanti
13 3 (1.12%) Google
13 3 (1.12%) iManage
13 3 (1.12%) Sophos
13 3 (1.12%) Zscaler
14 2 (0.75%) CrowdStrike
14 2 (0.75%) Salesforce.com
14 2 (0.75%) ServiceNow