Period
to 16 August 2017

The median annual salary for a 1st/2nd Line Support was £25,500 in advertised job vacancies during the 6 months to 16 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
UK
6 months to
16 Aug 2017
Same period 2016 Same period 2015
Rank 631 630 586
Rank change year-on-year -1 -44 0
Permanent jobs requiring a 1st/2nd Line Support 644 758 957
As % of all permanent IT jobs advertised in the UK 0.36% 0.38% 0.44%
As % of the Job Titles category 0.38% 0.40% 0.46%
Number of salaries quoted 598 715 886
UK median annual salary £25,500 £25,000 £24,000
Median salary % change year-on-year +2.00% +4.17% -
10th Percentile £19,925 £19,500 £19,000
90th Percentile £33,750 £33,750 £33,500
UK excluding London median annual salary £24,000 £23,250 £22,500
% change year-on-year +3.23% +3.33% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 169446 191120 209618
As % of all permanent IT job vacancies advertised in the UK 95.90% 96.50% 96.47%
Number of salaries quoted 136792 160701 172474
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 16 August 2017.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 16 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 630 £25,500 +2.00% 44
UK excluding London -7 368 £24,000 +3.23% 38
London -1 269 £30,000 +7.14% 7
South East +2 142 £25,000 - 12
North of England +12 84 £22,500 +7.14% 12
Yorkshire +48 56 £22,000 -2.22% 5
Midlands +36 49 £22,250 -2.20% 4
South West -12 46 £24,000 +4.35% 5
East of England +4 40 £29,000 +34.88% 4
West Midlands +13 31 £22,000 -3.30% 2
North West -49 28 £22,500 +15.38% 7
East Midlands +29 19 £23,500 +1.08% 2
Scotland +19 7 £25,000 +21.95% 1
Wales +2 1 £22,500 -6.25%

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 August 2017, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support in the job title.

1 508 (78.88%) Windows
2 379 (58.85%) Active Directory
3 337 (52.33%) Microsoft
4 249 (38.66%) Windows 7
5 219 (34.01%) Microsoft Office
6 180 (27.95%) Windows Server
7 157 (24.38%) MS Exchange
8 135 (20.96%) Office 365
9 133 (20.65%) ITIL
10 129 (20.03%) Windows 10
11 106 (16.46%) Finance
12 100 (15.53%) Citrix
13 95 (14.75%) SQL
14 88 (13.66%) Windows Server 2008
15 86 (13.35%) DNS
16 81 (12.58%) DHCP
17 77 (11.96%) TCP/IP
17 77 (11.96%) VMware
18 67 (10.40%) Windows Server 2012
19 63 (9.78%) LAN
20 56 (8.70%) WAN
20 56 (8.70%) Blackberry
20 56 (8.70%) Law
21 52 (8.07%) Apple
21 52 (8.07%) Windows 8
22 50 (7.76%) Blackberry Enterprise Server
23 48 (7.45%) SLA
23 48 (7.45%) Exchange Server 2010
24 47 (7.30%) SharePoint
25 46 (7.14%) VPN

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 157 (24.38%) MS Exchange
2 50 (7.76%) Blackberry Enterprise Server
3 48 (7.45%) Exchange Server 2010
4 47 (7.30%) SharePoint
5 25 (3.88%) Skype for Business
6 23 (3.57%) Exchange Server 2007
6 23 (3.57%) Exchange Server 2013
7 19 (2.95%) IIS
8 13 (2.02%) Site Server
9 8 (1.24%) Exchange Server 2003
10 4 (0.62%) Confluence
10 4 (0.62%) SharePoint 2013
11 3 (0.47%) IBM Notes
11 3 (0.47%) JBoss
11 3 (0.47%) SharePoint 2010
12 2 (0.31%) Tomcat
12 2 (0.31%) WebLogic
13 1 (0.16%) nginx
13 1 (0.16%) WordPress
Applications
1 219 (34.01%) Microsoft Office
2 34 (5.28%) Microsoft Excel
3 21 (3.26%) Microsoft PowerPoint
4 6 (0.93%) Adobe Creative Suite
5 3 (0.47%) Adobe Illustrator
5 3 (0.47%) AutoCAD
5 3 (0.47%) Photoshop
6 2 (0.31%) InDesign
6 2 (0.31%) Revit
Business Applications
1 3 (0.47%) Dynamics AX
1 3 (0.47%) Payment Gateway
2 2 (0.31%) Dynamics CRM
3 1 (0.16%) Orchard Housing
3 1 (0.16%) Unit4 Business World
Cloud Services
1 135 (20.96%) Office 365
2 21 (3.26%) Microsoft Azure
3 10 (1.55%) Amazon AWS
4 7 (1.09%) SaaS
5 5 (0.78%) Cloud Computing
6 3 (0.47%) G Suite
6 3 (0.47%) OneDrive
7 2 (0.31%) Amazon EC2
8 1 (0.16%) Adobe Creative Cloud
8 1 (0.16%) Dynamics 365
8 1 (0.16%) Mimecast
Communications & Networking
1 86 (13.35%) DNS
2 81 (12.58%) DHCP
3 77 (11.96%) TCP/IP
4 63 (9.78%) LAN
5 56 (8.70%) WAN
6 46 (7.14%) Firewall
6 46 (7.14%) VPN
7 36 (5.59%) VoIP
8 31 (4.81%) Internet
9 24 (3.73%) Wi-Fi
10 20 (3.11%) SAN
10 20 (3.11%) Skype
10 20 (3.11%) Wireless
11 12 (1.86%) Remote Desktop
11 12 (1.86%) SMTP
12 11 (1.71%) FTP
13 8 (1.24%) SNMP
13 8 (1.24%) VLAN
14 7 (1.09%) Broadband
15 6 (0.93%) PBX
Database & Business Intelligence
1 41 (6.37%) SQL Server
2 9 (1.40%) MySQL
3 8 (1.24%) Crystal Reports
3 8 (1.24%) SQL Server Reporting Services
4 6 (0.93%) Big Data
4 6 (0.93%) Data Warehouse
5 4 (0.62%) SQL Server 2005
6 3 (0.47%) BusinessObjects
6 3 (0.47%) SQL Server Integration Services
7 1 (0.16%) Oracle Database
7 1 (0.16%) PostgreSQL
7 1 (0.16%) Relational Database
7 1 (0.16%) SQL Server 2008
7 1 (0.16%) SQL Server 2012
Development Applications
1 10 (1.55%) JIRA
2 2 (0.31%) Eclipse
2 2 (0.31%) Firebug
2 2 (0.31%) Visual Studio
General
1 106 (16.46%) Finance
2 56 (8.70%) Law
3 42 (6.52%) Legal
4 35 (5.43%) Telecoms
5 28 (4.35%) Manufacturing
6 20 (3.11%) Retail
7 15 (2.33%) Banking
7 15 (2.33%) Marketing
8 11 (1.71%) Electronics
9 10 (1.55%) Billing
10 4 (0.62%) Advertising
10 4 (0.62%) Automotive
10 4 (0.62%) Games
10 4 (0.62%) Military
11 2 (0.31%) Aerospace
11 2 (0.31%) Front Office
11 2 (0.31%) German Language
11 2 (0.31%) Investment Banking
11 2 (0.31%) Italian Language
11 2 (0.31%) Publishing
Libraries, Frameworks & Software Standards
1 14 (2.17%) .NET
2 7 (1.09%) HTML
3 5 (0.78%) CSS
3 5 (0.78%) Velocity
4 4 (0.62%) ODBC
5 2 (0.31%) PRADO
6 1 (0.16%) Apache Flex
6 1 (0.16%) FIX Protocol
6 1 (0.16%) J2EE
6 1 (0.16%) Middleware
Miscellaneous
1 56 (8.70%) Blackberry
2 28 (4.35%) iPad
3 20 (3.11%) Computer Science
4 19 (2.95%) Analytical Skills
5 18 (2.80%) Driving Licence
5 18 (2.80%) User Experience
6 16 (2.48%) Smartphone
7 15 (2.33%) iPhone
8 9 (1.40%) Management Information System
8 9 (1.40%) Video Conferencing
9 5 (0.78%) AS400
9 5 (0.78%) Wiki
10 4 (0.62%) Clustering
11 3 (0.47%) Data Centre
11 3 (0.47%) Foreign Exchange (FX)
11 3 (0.47%) Mobile Computing
11 3 (0.47%) Public Cloud
11 3 (0.47%) RSA SecurID
12 2 (0.31%) Apple TV
12 2 (0.31%) Fintech
Operating Systems
1 508 (78.88%) Windows
2 249 (38.66%) Windows 7
3 180 (27.95%) Windows Server
4 129 (20.03%) Windows 10
5 88 (13.66%) Windows Server 2008
6 67 (10.40%) Windows Server 2012
7 52 (8.07%) Windows 8
8 42 (6.52%) Android
9 40 (6.21%) Apple iOS
10 27 (4.19%) Windows XP
11 23 (3.57%) Mac OS X
12 21 (3.26%) Linux
13 16 (2.48%) Windows Server 2003
14 12 (1.86%) Windows Vista
15 5 (0.78%) Mac OS
15 5 (0.78%) Unix
15 5 (0.78%) Windows 2000
16 4 (0.62%) Windows Mobile
17 2 (0.31%) CentOS
17 2 (0.31%) Ubuntu
Processes & Methodologies
1 133 (20.65%) ITIL
2 24 (3.73%) Time Management
3 20 (3.11%) Project Management
4 19 (2.95%) Problem Management
4 19 (2.95%) Service Delivery
5 18 (2.80%) Incident Management
6 17 (2.64%) Asset Management
6 17 (2.64%) Change Management
7 15 (2.33%) Continuous Improvement
7 15 (2.33%) Mentoring
8 11 (1.71%) Business Intelligence
8 11 (1.71%) Digital Marketing
8 11 (1.71%) Programme Management
9 10 (1.55%) Analytics
9 10 (1.55%) Disaster Recovery
9 10 (1.55%) Document Management
10 9 (1.40%) Service Management
11 8 (1.24%) Server Virtualisation
11 8 (1.24%) Workflow
12 7 (1.09%) ERP
Programming Languages
1 95 (14.75%) SQL
2 19 (2.95%) PowerShell
3 7 (1.09%) C#
4 6 (0.93%) Java
5 4 (0.62%) C++
5 4 (0.62%) VB
6 3 (0.47%) JavaScript
6 3 (0.47%) Uniface
7 2 (0.31%) PHP
7 2 (0.31%) Shell Script
7 2 (0.31%) T-SQL
7 2 (0.31%) VBA
8 1 (0.16%) C
8 1 (0.16%) PL/SQL
8 1 (0.16%) VB.NET
Qualifications
1 45 (6.99%) Microsoft Certification
2 39 (6.06%) MCP
3 33 (5.12%) Degree
4 28 (4.35%) MCSE
5 24 (3.73%) ITIL Certification
6 18 (2.80%) MCSA
7 15 (2.33%) CCNA
7 15 (2.33%) Cisco Certification
8 14 (2.17%) A+ Certification
9 13 (2.02%) SC Cleared
9 13 (2.02%) Security Cleared
10 9 (1.40%) Computer Science Degree
11 7 (1.09%) MCDST
12 5 (0.78%) MCITP
12 5 (0.78%) Network+ Certification
13 4 (0.62%) DBS Check
13 4 (0.62%) Numerate Degree
13 4 (0.62%) NVQ Level 3
14 3 (0.47%) MCTS
15 2 (0.31%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 48 (7.45%) SLA
2 9 (1.40%) QA
3 6 (0.93%) GxP
System Software
1 379 (58.85%) Active Directory
2 39 (6.06%) VMware Infrastructure
3 36 (5.59%) Hyper-V
4 14 (2.17%) vSphere
4 14 (2.17%) XenApp
5 10 (1.55%) VMware ESXi
6 5 (0.78%) Virtual Servers
7 3 (0.47%) Microsoft Virtual Server
7 3 (0.47%) XenDesktop
8 1 (0.16%) Firmware
8 1 (0.16%) LXC
8 1 (0.16%) Terminal Server
8 1 (0.16%) Virtual Desktop
8 1 (0.16%) VMware Workstation
Systems Management
1 35 (5.43%) SCCM
2 32 (4.97%) Backup Exec
3 14 (2.17%) Norton AntiVirus
4 10 (1.55%) ServiceCenter
4 10 (1.55%) WSUS
5 5 (0.78%) Microsoft Intune
6 4 (0.62%) Jamf Pro
6 4 (0.62%) NetBackup
6 4 (0.62%) Systems Management Server (SMS)
7 3 (0.47%) Microsoft Data Protection Manager
8 1 (0.16%) AirWatch
8 1 (0.16%) cPanel
8 1 (0.16%) McAfee ePO
8 1 (0.16%) Plesk
8 1 (0.16%) SCSM
Vendors
1 337 (52.33%) Microsoft
2 100 (15.53%) Citrix
3 77 (11.96%) VMware
4 52 (8.07%) Apple
5 41 (6.37%) Cisco
6 36 (5.59%) HP
7 34 (5.28%) iManage
8 23 (3.57%) Dell
9 16 (2.48%) Veeam
10 15 (2.33%) Symantec
11 14 (2.17%) SAP
12 11 (1.71%) Bloomberg
12 11 (1.71%) ServiceNow
13 10 (1.55%) Reuters
14 9 (1.40%) Avaya
14 9 (1.40%) Google
15 7 (1.09%) Adobe
15 7 (1.09%) Oracle
15 7 (1.09%) Salesforce.com
16 6 (0.93%) Sophos