1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 20 August 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
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6 months to 20 Aug 2026 |
Same period 2025 | Same period 2024 |
|---|---|---|---|
| Rank | 613 | 623 | 705 |
| Rank change year-on-year | +10 | +82 | -58 |
| Permanent jobs requiring a 1st/2nd Line Support | 173 | 69 | 99 |
| As % of all permanent jobs in the UK | 0.16% | 0.14% | 0.12% |
| As % of the Job Titles category | 0.17% | 0.15% | 0.13% |
| Number of salaries quoted | 156 | 69 | 80 |
| 10th Percentile | £27,500 | - | £25,675 |
| 25th Percentile | £28,500 | £26,500 | £26,750 |
| Median annual salary (50th Percentile) | £31,500 | £31,000 | £32,500 |
| Median % change year-on-year | +1.61% | -4.62% | +8.33% |
| 75th Percentile | £35,000 | £33,750 | £38,750 |
| 90th Percentile | £37,500 | £37,500 | £40,000 |
| UK excluding London median annual salary | £31,500 | £31,000 | £28,000 |
| % change year-on-year | +1.61% | +10.71% | -6.67% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 101,050 | 44,873 | 78,946 |
| % of permanent jobs with a recognized job title | 93.99% | 89.93% | 95.07% |
| Number of salaries quoted | 69,068 | 26,506 | 52,274 |
| 10th Percentile | £30,000 | £28,250 | £30,000 |
| 25th Percentile | £40,000 | £36,250 | £40,000 |
| Median annual salary (50th Percentile) | £57,500 | £55,000 | £55,000 |
| Median % change year-on-year | +4.55% | - | -8.33% |
| 75th Percentile | £75,000 | £75,000 | £72,250 |
| 90th Percentile | £96,250 | £95,000 | £91,250 |
| UK excluding London median annual salary | £53,171 | £48,000 | £50,000 |
| % change year-on-year | +10.77% | -4.00% | -6.54% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 20 August 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 20 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +5 | 166 | £31,500 | +1.61% | 11 |
| UK excluding London | -14 | 142 | £31,500 | +1.61% | 9 |
| North of England | -2 | 41 | £30,000 | -11.44% | |
| East of England | +13 | 40 | £35,000 | +25.00% | 5 |
| South East | -11 | 33 | £30,000 | -4.76% | 4 |
| North West | +14 | 31 | £31,500 | -3.82% | |
| London | -28 | 27 | £34,500 | +1.47% | 3 |
| Midlands | -31 | 23 | £28,500 | +5.56% | |
| Work from Home | -28 | 19 | £31,500 | +16.67% | 2 |
| East Midlands | -24 | 15 | £26,000 | -20.00% | |
| Yorkshire | -26 | 10 | £30,000 | -14.29% | |
| West Midlands | -35 | 8 | £28,750 | +6.48% | |
| Scotland | - | 3 | £27,000 | - | |
| South West | -74 | 2 | £34,500 | +11.29% |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 20 August 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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