1st/2nd Line Support Job Trends
1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 17 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 17 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 657 | 588 | 679 |
| Rank change year-on-year | -69 | +91 | -76 |
| Permanent jobs requiring a 1st/2nd Line Support | 165 | 89 | 80 |
| As % of all permanent jobs in the UK | 0.14% | 0.18% | 0.11% |
| As % of the Job Titles category | 0.15% | 0.20% | 0.12% |
| Number of salaries quoted | 150 | 89 | 60 |
| 10th Percentile | £27,500 | £26,500 | £23,955 |
| 25th Percentile | £29,000 | £27,000 | £26,500 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £34,000 |
| Median % change year-on-year | +5.00% | -11.76% | +4.62% |
| 75th Percentile | £35,000 | £33,750 | £45,000 |
| 90th Percentile | £37,275 | £36,900 | £57,500 |
| UK excluding London median annual salary | £31,500 | £30,000 | £29,000 |
| % change year-on-year | +5.00% | +3.45% | -3.33% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 17 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in the UK with a recognized job title | 110,560 | 43,931 | 66,554 |
| % of permanent jobs with a recognized job title | 92.36% | 89.93% | 95.34% |
| Number of salaries quoted | 74,960 | 25,802 | 38,157 |
| 10th Percentile | £30,000 | £28,000 | £31,250 |
| 25th Percentile | £41,188 | £35,000 | £41,250 |
| Median annual salary (50th Percentile) | £58,500 | £53,000 | £56,000 |
| Median % change year-on-year | +10.38% | -5.36% | -6.67% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £95,000 | £95,000 |
| UK excluding London median annual salary | £55,000 | £45,750 | £50,000 |
| % change year-on-year | +20.22% | -8.50% | -4.76% |
1st/2nd Line Support Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 17 October 2026.
1st/2nd Line Support Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 17 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -65 | 163 | £31,500 | +5.00% | 11 |
| UK excluding London | -96 | 139 | £31,500 | +5.00% | 7 |
| North of England | -39 | 44 | £30,000 | -6.25% | 1 |
| East of England | +1 | 37 | £35,000 | +25.00% | 2 |
| South East | -44 | 33 | £32,500 | +3.17% | 3 |
| North West | -21 | 29 | £31,500 | +5.00% | |
| London | -41 | 26 | £34,250 | -8.67% | 4 |
| Work from Home | -68 | 23 | £33,500 | +11.67% | |
| Midlands | -80 | 21 | £30,000 | - | 1 |
| Yorkshire | -28 | 15 | £30,000 | -14.29% | 1 |
| East Midlands | -46 | 14 | £36,000 | +20.00% | 1 |
| West Midlands | -52 | 7 | £29,000 | +7.41% | |
| South West | -76 | 2 | £28,750 | -7.26% | |
| Scotland | - | 2 | £27,000 | - |
1st/2nd Line Support Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 17 October 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft 365 | 64.8% | 107 |
| 2 | Microsoft | 54.5% | 90 |
| 2 | Windows | 54.5% | 90 |
| 4 | Problem-Solving | 37.0% | 61 |
| 5 | Customer Service | 34.5% | 57 |
| 6 | Microsoft Exchange | 33.3% | 55 |
| 7 | Active Directory | 32.7% | 54 |
| 8 | Entra ID | 24.2% | 40 |
| 9 | SharePoint | 21.2% | 35 |
| 10 | Azure | 17.6% | 29 |
| 11 | Windows 10 | 15.8% | 26 |
| 12 | Firewall | 15.2% | 25 |
| 13 | Degree | 13.9% | 23 |
| 14 | DHCP | 12.7% | 21 |
| 14 | DNS | 12.7% | 21 |
| 16 | Microsoft Intune | 12.1% | 20 |
| 16 | Wi-Fi | 12.1% | 20 |
| 18 | ServiceNow | 11.5% | 19 |
| 19 | ITSM | 10.9% | 18 |
| 19 | TCP/IP | 10.9% | 18 |
| 21 | Microsoft Office | 10.3% | 17 |
| 21 | Service Delivery | 10.3% | 17 |
| 23 | Computer Science | 9.7% | 16 |
| 23 | VPN | 9.7% | 16 |
| 25 | macOS | 9.1% | 15 |
| 26 | A+ Certification | 7.9% | 13 |
| 26 | ITIL | 7.9% | 13 |
| 26 | Microsoft Certification | 7.9% | 13 |
| 29 | Asset Management | 7.3% | 12 |
| 30 | Analytics | 6.7% | 11 |
1st/2nd Line Support Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 2nd Line Support | 95.8% | 158 |
| 2 | IT Support | 64.2% | 106 |
| 3 | 1st/2nd Line Support Engineer | 40.0% | 66 |
| 4 | IT Support Engineer | 36.4% | 60 |
| 5 | 1st/2nd Line Support Analyst | 27.9% | 46 |
| 6 | Support Analyst | 23.0% | 38 |
| 7 | IT Support Analyst | 14.5% | 24 |
| 8 | 1st/2nd Line Support Technician | 9.7% | 16 |
| 9 | IT Support Technician | 7.9% | 13 |
| 10 | 1st/2nd Line Technical Support | 7.3% | 12 |
| 11 | 2nd Line Technical Support Analyst | 6.7% | 11 |
| 11 | Technical Business Analyst | 6.7% | 11 |
| 13 | 2nd/3rd Line Support | 4.2% | 7 |
| 13 | 3rd Line Support Specialist | 4.2% | 7 |
| 13 | IT Support Specialist | 4.2% | 7 |
| 16 | Business Support Analyst | 3.6% | 6 |
| 17 | Graduate Support Analyst | 1.8% | 3 |
| 17 | Microsoft Engineer | 1.8% | 3 |
| 19 | 1st/2nd Line Service Desk Analyst | 1.2% | 2 |
| 19 | Service Desk Support Analyst | 1.2% | 2 |