Period
to 23 May 2018

The median annual salary for a 1st/2nd Line Support was £25,000 in advertised job vacancies during the 6 months to 23 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
UK
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 679 633 593
Rank change year-on-year -46 -40 -45
Permanent jobs requiring a 1st/2nd Line Support 553 605 844
As % of all permanent IT jobs advertised in the UK 0.32% 0.36% 0.42%
As % of the Job Titles category 0.33% 0.37% 0.44%
Number of salaries quoted 519 555 768
UK median annual salary £25,000 £25,500 £25,000
Median salary % change year-on-year -1.96% +2.00% +4.17%
10th Percentile £19,500 £20,200 £19,925
90th Percentile £33,750 £33,750 £33,750
UK excluding London median annual salary £23,000 £24,000 £23,500
% change year-on-year -4.17% +2.13% +4.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,679 163,174 193,910
% of permanent IT jobs with a recognized job title 96.40% 96.46% 96.60%
Number of salaries quoted 134,885 135,060 162,836
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,525
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 23 May 2018.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 528 £25,500 - 40
UK excluding London -47 312 £23,000 -4.17% 35
London -36 225 £29,000 - 8
East of England +37 83 £24,000 -4.00% 6
South East -83 71 £24,750 +1.02% 10
South West +1 62 £22,000 -12.00% 6
North of England -30 50 £22,500 +2.27% 8
Midlands +19 35 £23,500 +6.82% 2
North West +6 29 £22,500 +2.27% 5
West Midlands +16 22 £25,000 +13.64% 1
Yorkshire 0 21 £22,500 +2.27% 3
East Midlands +10 13 £22,000 - 1
Scotland -29 10 £23,000 -8.00% 2
Wales +6 3 £25,750 +14.44% 1

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2018, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.

1 413 (74.68%) Windows
2 303 (54.79%) Active Directory
3 273 (49.37%) Microsoft
4 178 (32.19%) Microsoft Office
5 165 (29.84%) Windows Server
6 147 (26.58%) Windows 7
7 146 (26.40%) Office 365
8 118 (21.34%) ITIL
9 96 (17.36%) MS Exchange
10 90 (16.27%) VMware
11 88 (15.91%) Windows 10
12 82 (14.83%) Problem-Solving
13 80 (14.47%) Citrix
14 72 (13.02%) DNS
14 72 (13.02%) Finance
15 62 (11.21%) TCP/IP
16 60 (10.85%) DHCP
17 57 (10.31%) Windows Server 2012
18 54 (9.76%) SQL
19 52 (9.40%) Microsoft Certification
20 51 (9.22%) Linux
20 51 (9.22%) Windows Server 2008
21 48 (8.68%) VoIP
22 45 (8.14%) VPN
23 42 (7.59%) Firewall
23 42 (7.59%) Windows 8
24 41 (7.41%) VMware Infrastructure
25 39 (7.05%) SCCM
25 39 (7.05%) Incident Management
25 39 (7.05%) SLA

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (17.36%) MS Exchange
2 38 (6.87%) Exchange Server 2010
3 35 (6.33%) SharePoint
4 23 (4.16%) IIS
5 21 (3.80%) Exchange Server 2013
6 20 (3.62%) Skype for Business
7 12 (2.17%) Apache
8 11 (1.99%) Blackberry Enterprise Server
9 7 (1.27%) nginx
10 5 (0.90%) Exchange Server 2007
10 5 (0.90%) SharePoint 2013
11 3 (0.54%) SharePoint 2010
12 2 (0.36%) JBoss
13 1 (0.18%) CMS
13 1 (0.18%) Office Communications Server
13 1 (0.18%) Tomcat
13 1 (0.18%) WebSphere
13 1 (0.18%) WordPress
Applications
1 178 (32.19%) Microsoft Office
2 7 (1.27%) Microsoft Excel
3 4 (0.72%) Spreadsheet
4 3 (0.54%) Adobe Creative Suite
5 2 (0.36%) AutoCAD
5 2 (0.36%) CATIA
5 2 (0.36%) Microsoft PowerPoint
5 2 (0.36%) Siemens NX
6 1 (0.18%) Acrobat
6 1 (0.18%) Adobe After Effects
6 1 (0.18%) Adobe Premiere
6 1 (0.18%) Avid Media Composer
6 1 (0.18%) Final Cut Pro
6 1 (0.18%) Mozilla Thunderbird
6 1 (0.18%) MS Visio
Business Applications
1 8 (1.45%) Dynamics NAV
2 3 (0.54%) Dynamics CRM
2 3 (0.54%) Visualfiles
3 2 (0.36%) Dynamics AX
3 2 (0.36%) Remedy ITSM
4 1 (0.18%) Carpe Diem
4 1 (0.18%) Elite 3E
4 1 (0.18%) Orchard Housing
4 1 (0.18%) Salesforce.com CRM
Cloud Services
1 146 (26.40%) Office 365
2 15 (2.71%) Microsoft Azure
3 12 (2.17%) SaaS
4 7 (1.27%) PaaS
5 6 (1.08%) Amazon AWS
6 4 (0.72%) Mimecast
7 3 (0.54%) G Suite
8 2 (0.36%) Amazon EC2
8 2 (0.36%) OneDrive
9 1 (0.18%) Adobe Creative Cloud
9 1 (0.18%) Dropbox
9 1 (0.18%) FinancialForce
9 1 (0.18%) Sage Pay
Communications & Networking
1 72 (13.02%) DNS
2 62 (11.21%) TCP/IP
3 60 (10.85%) DHCP
4 48 (8.68%) VoIP
5 45 (8.14%) VPN
6 42 (7.59%) Firewall
7 36 (6.51%) LAN
8 31 (5.61%) WAN
9 18 (3.25%) Internet
10 16 (2.89%) VLAN
11 14 (2.53%) Wi-Fi
12 13 (2.35%) ISDN
12 13 (2.35%) MPLS
12 13 (2.35%) Skype
13 12 (2.17%) IP Telephony
14 11 (1.99%) Wireless
15 9 (1.63%) Remote Desktop
16 5 (0.90%) DSL
16 5 (0.90%) SSL
17 4 (0.72%) SAN
Database & Business Intelligence
1 22 (3.98%) SQL Server
2 8 (1.45%) MySQL
3 4 (0.72%) Blockchain
4 3 (0.54%) Data Warehouse
5 1 (0.18%) BusinessObjects
5 1 (0.18%) RDBMS
5 1 (0.18%) Relational Database
5 1 (0.18%) SQL Server 2008
5 1 (0.18%) SQL Server 2012
5 1 (0.18%) SQL Server 2016
Development Applications
1 10 (1.81%) JIRA
2 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 72 (13.02%) Finance
2 28 (5.06%) Legal
2 28 (5.06%) Retail
3 22 (3.98%) Law
4 13 (2.35%) Banking
5 11 (1.99%) Advertising
5 11 (1.99%) Manufacturing
5 11 (1.99%) Marketing
6 10 (1.81%) Games
7 8 (1.45%) Telecoms
8 6 (1.08%) Back Office
9 3 (0.54%) Financial Institution
9 3 (0.54%) General Ledger
10 2 (0.36%) Electronics
10 2 (0.36%) Military
11 1 (0.18%) Automotive
11 1 (0.18%) Front Office
11 1 (0.18%) German Language
11 1 (0.18%) Investment Banking
Libraries, Frameworks & Software Standards
1 10 (1.81%) HTML
2 8 (1.45%) CSS
2 8 (1.45%) LAMP
2 8 (1.45%) XML
3 7 (1.27%) .NET
3 7 (1.27%) LEMP Stack
4 3 (0.54%) ASP.NET
5 2 (0.36%) LDAP
5 2 (0.36%) REST
5 2 (0.36%) SOAP
5 2 (0.36%) Web Services
6 1 (0.18%) .NET Framework
6 1 (0.18%) HTML5
6 1 (0.18%) Middleware
Miscellaneous
1 34 (6.15%) Analytical Skills
2 25 (4.52%) Blackberry
2 25 (4.52%) iPhone
3 19 (3.44%) Driving Licence
4 18 (3.25%) iPad
5 14 (2.53%) Data Centre
5 14 (2.53%) User Experience
6 10 (1.81%) Mobile App
7 9 (1.63%) Video Conferencing
8 8 (1.45%) Management Information System
8 8 (1.45%) Self-Motivation
9 5 (0.90%) EPoS
9 5 (0.90%) Fat Client
9 5 (0.90%) NHS
9 5 (0.90%) Thin Client
10 3 (0.54%) CCTV
10 3 (0.54%) Computer Science
10 3 (0.54%) Fintech
10 3 (0.54%) Handset
10 3 (0.54%) Smartphone
Operating Systems
1 413 (74.68%) Windows
2 165 (29.84%) Windows Server
3 147 (26.58%) Windows 7
4 88 (15.91%) Windows 10
5 57 (10.31%) Windows Server 2012
6 51 (9.22%) Linux
6 51 (9.22%) Windows Server 2008
7 42 (7.59%) Windows 8
8 24 (4.34%) Apple iOS
9 17 (3.07%) Android
10 14 (2.53%) Mac OS
10 14 (2.53%) Windows XP
11 12 (2.17%) Unix
12 11 (1.99%) Mac OS X
12 11 (1.99%) Windows Server 2003
13 6 (1.08%) Windows Vista
14 3 (0.54%) AIX
15 2 (0.36%) VMS
15 2 (0.36%) Windows Mobile
16 1 (0.18%) Solaris
Processes & Methodologies
1 118 (21.34%) ITIL
2 82 (14.83%) Problem-Solving
3 39 (7.05%) Incident Management
4 31 (5.61%) Service Management
5 26 (4.70%) CRM
6 21 (3.80%) Configuration Management
7 15 (2.71%) Time Management
8 14 (2.53%) Agile Software Development
9 13 (2.35%) Problem Management
10 11 (1.99%) Supplier Management
11 10 (1.81%) Asset Management
11 10 (1.81%) Project Management
12 9 (1.63%) E-Commerce
12 9 (1.63%) Service Delivery
13 8 (1.45%) Cybersecurity
13 8 (1.45%) ITIL V3
13 8 (1.45%) Stakeholder Management
14 7 (1.27%) Mentoring
14 7 (1.27%) Statistics
14 7 (1.27%) Web Development
Programming Languages
1 54 (9.76%) SQL
2 10 (1.81%) PowerShell
3 8 (1.45%) C#
4 7 (1.27%) PHP
5 4 (0.72%) JavaScript
6 3 (0.54%) VB.NET
6 3 (0.54%) VBScript
7 2 (0.36%) ActionScript
7 2 (0.36%) ActionScript 2.0
8 1 (0.18%) Shell Script
8 1 (0.18%) T-SQL
8 1 (0.18%) VBA
Qualifications
1 52 (9.40%) Microsoft Certification
2 32 (5.79%) Degree
3 23 (4.16%) MCSE
4 18 (3.25%) MCSA
5 16 (2.89%) Cisco Certification
5 16 (2.89%) ITIL Certification
6 15 (2.71%) CCNA
7 9 (1.63%) MCDST
8 8 (1.45%) MCP
8 8 (1.45%) MOS
8 8 (1.45%) Security Cleared
9 5 (0.90%) DBS Check
10 4 (0.72%) ITIL Foundation Certificate
10 4 (0.72%) MCITP
11 3 (0.54%) A+ Certification
11 3 (0.54%) CCIE
11 3 (0.54%) CCIE Routing and Switching
11 3 (0.54%) CCNP
12 2 (0.36%) Computer Science Degree
12 2 (0.36%) SC Cleared
Quality Assurance & Compliance
1 39 (7.05%) SLA
2 6 (1.08%) Data Quality
2 6 (1.08%) Sarbanes-Oxley
3 3 (0.54%) PMO
4 1 (0.18%) ISO/IEC 20000
4 1 (0.18%) ISO/IEC 27001
4 1 (0.18%) QA
System Software
1 303 (54.79%) Active Directory
2 41 (7.41%) VMware Infrastructure
3 35 (6.33%) Hyper-V
4 15 (2.71%) Terminal Services
4 15 (2.71%) XenApp
5 9 (1.63%) XenDesktop
6 6 (1.08%) vSphere
7 5 (0.90%) VMware Workstation
8 3 (0.54%) VMware ESXi
9 2 (0.36%) Microsoft Virtual Server
9 2 (0.36%) Terminal Server
9 2 (0.36%) Virtual Machines
9 2 (0.36%) Virtual Servers
Systems Management
1 39 (7.05%) SCCM
2 10 (1.81%) Backup Exec
3 8 (1.45%) ServiceCenter
4 7 (1.27%) cPanel
4 7 (1.27%) Plesk
5 5 (0.90%) Systems Management Server (SMS)
6 2 (0.36%) Single Sign-On
7 1 (0.18%) FortiGate
7 1 (0.18%) MaaS360
7 1 (0.18%) Norton AntiVirus
Vendors
1 273 (49.37%) Microsoft
2 90 (16.27%) VMware
3 80 (14.47%) Citrix
4 37 (6.69%) Cisco
5 33 (5.97%) Apple
6 17 (3.07%) Google
7 16 (2.89%) HP
8 14 (2.53%) iManage
9 12 (2.17%) Remedy
10 11 (1.99%) Avaya
11 10 (1.81%) Ivanti
11 10 (1.81%) Mitel
12 9 (1.63%) Adobe
12 9 (1.63%) Dell
13 7 (1.27%) SAP
13 7 (1.27%) Sophos
14 6 (1.08%) Oracle
14 6 (1.08%) ServiceNow
15 4 (0.72%) Kaspersky
15 4 (0.72%) Polycom