The median annual salary for a 1st/2nd Line Support was £25,500 in advertised job vacancies during the 3 months to 27 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
UK
3 months to
27 Apr 2017
Same period 2016 Same period 2015
Rank 555 569 500
Rank change year-on-year +14 -69  
Permanent jobs requiring a 1st/2nd Line Support 327 414 586
As % of all permanent IT jobs advertised in the UK 0.38% 0.40% 0.53%
As % of the Job Titles category 0.39% 0.41% 0.55%
Number of salaries quoted 295 383 509
Median salary £25,500 £26,000 £24,000
Median salary % change year-on-year -1.92% +8.33%  
90% offered a salary of more than £21,500 £20,500 £20,000
10% offered a salary of more than £32,500 £32,500 £31,500
UK excluding London median salary £24,000 £24,500 £22,500
% change year-on-year -2.04% +8.88%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82827 99939 106877
As % of all permanent IT job vacancies advertised in the UK 96.29% 96.32% 96.56%
Number of salaries quoted 68817 83912 87121
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st/2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support in the job title.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support over the 3 months to 27 April 2017.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 3 months to 27 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 319 £26,000 -1.88% 32
London +41 142 £29,000 +5.45% 10
South East +23 80 £24,750 -1.00% 6
Surrey +62 35 £25,250 -12.93%
Yorkshire +35 28 £24,000 - 3
West Yorkshire +34 25 £24,000 +11.62% 3
South West +19 24 £25,000 +8.69% 1
Leeds +46 23 £24,000 +11.62% 2
City of London +2 19 £29,500 +7.27%
East of England +29 16 £26,000 +10.63% 3
Berkshire +24 12 £25,500 +0.99% 2
North West -33 12 £22,000 - 3
Reading +33 11 £25,500 -12.06% 1
West Midlands +22 10 £22,000 -6.38% 2
Hampshire +6 10 £22,500 -4.25% 2
Wiltshire +18 9 £25,000 +11.11%
Hertfordshire +21 8 £26,000 +10.63% 2
Swindon - 8 £25,000 -
West Sussex +21 7 £23,000 -4.16% 1
East Midlands +11 7 £23,500 -4.08% 4
Oxfordshire +5 7 £26,500 +6.00%
Northamptonshire +20 5 £23,500 -6.00%
Kent +15 5 £19,000 -26.21%
Gloucestershire +13 5 £22,000 -21.42%
Crawley +9 5 £23,500 - 1
Essex +5 5 - -
Manchester -37 5 £22,000 +3.52% 3
Harlow - 5 - -
Northampton - 5 £23,500 -
Reigate +22 4 £32,500 -

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 April 2017, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support in the job title.

1 511 (80.98%) Windows
2 379 (60.06%) Active Directory
3 312 (49.45%) Microsoft
4 261 (41.36%) Windows 7
5 234 (37.08%) Microsoft Office
6 186 (29.48%) Windows Server
7 175 (27.73%) MS Exchange
8 141 (22.35%) ITIL
9 114 (18.07%) Citrix
10 106 (16.80%) Windows Server 2008
11 99 (15.69%) Office 365
12 98 (15.53%) Windows 10
13 94 (14.90%) Finance
13 94 (14.90%) DNS
13 94 (14.90%) LAN
14 90 (14.26%) WAN
15 89 (14.10%) DHCP
16 87 (13.79%) VMware
17 80 (12.68%) TCP/IP
18 69 (10.94%) Windows 8
19 68 (10.78%) Windows Server 2012
20 67 (10.62%) Firewall
21 61 (9.67%) SQL
22 60 (9.51%) SLA
23 55 (8.72%) Cisco
24 53 (8.40%) Apple
24 53 (8.40%) Blackberry
25 49 (7.77%) VPN
26 47 (7.45%) Law
27 45 (7.13%) Exchange Server 2010

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 175 (27.73%) MS Exchange
2 45 (7.13%) Exchange Server 2010
3 43 (6.81%) Blackberry Enterprise Server
4 37 (5.86%) SharePoint
5 31 (4.91%) Exchange Server 2007
6 22 (3.49%) Exchange Server 2003
6 22 (3.49%) Skype for Business
7 14 (2.22%) Exchange Server 2013
7 14 (2.22%) IIS
8 10 (1.58%) IBM Notes
8 10 (1.58%) Site Server
9 4 (0.63%) WordPress
10 3 (0.48%) CMS
10 3 (0.48%) SharePoint 2013
10 3 (0.48%) SharePoint Server
11 2 (0.32%) Confluence
11 2 (0.32%) JBoss
11 2 (0.32%) Tomcat
11 2 (0.32%) WebLogic
12 1 (0.16%) SharePoint 2010
Applications
1 234 (37.08%) Microsoft Office
2 28 (4.44%) Microsoft Excel
3 15 (2.38%) Microsoft PowerPoint
4 6 (0.95%) Adobe Creative Suite
5 1 (0.16%) AutoCAD
5 1 (0.16%) InfoPath
Business Applications
1 4 (0.63%) Dynamics AX
2 2 (0.32%) Dynamics CRM
2 2 (0.32%) SAP Oil and Gas
2 2 (0.32%) Visualfiles
3 1 (0.16%) Dynamics NAV
3 1 (0.16%) JDE OneWorld
Cloud Services
1 99 (15.69%) Office 365
2 14 (2.22%) Microsoft Azure
3 10 (1.58%) SaaS
4 7 (1.11%) Cloud Computing
5 5 (0.79%) G Suite
6 4 (0.63%) Amazon AWS
7 2 (0.32%) Mimecast
8 1 (0.16%) Adobe Creative Cloud
Communications & Networking
1 94 (14.90%) DNS
1 94 (14.90%) LAN
2 90 (14.26%) WAN
3 89 (14.10%) DHCP
4 80 (12.68%) TCP/IP
5 67 (10.62%) Firewall
6 49 (7.77%) VPN
7 38 (6.02%) VoIP
8 26 (4.12%) Internet
9 22 (3.49%) Wireless
10 17 (2.69%) Remote Desktop
10 17 (2.69%) SMTP
11 16 (2.54%) Wi-Fi
12 15 (2.38%) Skype
12 15 (2.38%) SNMP
13 13 (2.06%) FTP
14 8 (1.27%) PBX
14 8 (1.27%) SAN
14 8 (1.27%) Telnet
14 8 (1.27%) WLAN
Database & Business Intelligence
1 42 (6.66%) SQL Server
2 10 (1.58%) MySQL
3 9 (1.43%) SQL Server Reporting Services
4 8 (1.27%) Crystal Reports
5 7 (1.11%) SQL Server 2008
6 6 (0.95%) Data Warehouse
7 5 (0.79%) Big Data
8 4 (0.63%) MS Access
8 4 (0.63%) SQL Server 2005
9 3 (0.48%) BusinessObjects
10 1 (0.16%) DB2
10 1 (0.16%) PostgreSQL
10 1 (0.16%) Relational Database
10 1 (0.16%) SQL Server 2012
Development Applications
1 4 (0.63%) JIRA
2 2 (0.32%) Firebug
3 1 (0.16%) Git (software)
3 1 (0.16%) SQL Server Management Studio (SSMS)
3 1 (0.16%) Subversion
General
1 94 (14.90%) Finance
2 47 (7.45%) Law
3 32 (5.07%) Legal
3 32 (5.07%) Telecoms
4 21 (3.33%) Banking
5 20 (3.17%) Retail
6 14 (2.22%) Manufacturing
7 10 (1.58%) Front Office
8 9 (1.43%) Billing
9 8 (1.27%) Marketing
10 5 (0.79%) Advertising
11 4 (0.63%) Publishing
12 3 (0.48%) Games
12 3 (0.48%) German Language
12 3 (0.48%) Military
13 2 (0.32%) Aerospace
13 2 (0.32%) Automotive
13 2 (0.32%) French Language
13 2 (0.32%) Investment Banking
13 2 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 11 (1.74%) HTML
2 3 (0.48%) .NET
2 3 (0.48%) ODBC
2 3 (0.48%) Software Packaging
3 2 (0.32%) CSS
3 2 (0.32%) FIX Protocol
3 2 (0.32%) J2EE
4 1 (0.16%) LAMP
4 1 (0.16%) Middleware
4 1 (0.16%) SOAP
4 1 (0.16%) Web Services
Miscellaneous
1 53 (8.40%) Blackberry
2 44 (6.97%) Analytical Skills
3 29 (4.60%) iPad
4 25 (3.96%) Driving Licence
5 21 (3.33%) Computer Science
6 15 (2.38%) iPhone
7 14 (2.22%) Smartphone
8 13 (2.06%) Management Information System
9 11 (1.74%) Video Conferencing
10 10 (1.58%) User Experience
11 9 (1.43%) Public Cloud
12 8 (1.27%) Client/Server
13 5 (0.79%) Data Centre
14 4 (0.63%) Biotechnology
15 3 (0.48%) Mobile Computing
15 3 (0.48%) Replication
15 3 (0.48%) RSA SecurID
16 2 (0.32%) Clustering
16 2 (0.32%) Handset
16 2 (0.32%) Thin Client
Operating Systems
1 511 (80.98%) Windows
2 261 (41.36%) Windows 7
3 186 (29.48%) Windows Server
4 106 (16.80%) Windows Server 2008
5 98 (15.53%) Windows 10
6 69 (10.94%) Windows 8
7 68 (10.78%) Windows Server 2012
8 44 (6.97%) Windows XP
9 43 (6.81%) Windows Server 2003
10 34 (5.39%) Apple iOS
11 33 (5.23%) Android
12 27 (4.28%) Linux
13 16 (2.54%) Mac OS X
14 14 (2.22%) Windows Vista
15 11 (1.74%) Unix
16 9 (1.43%) Windows 2000 Server
17 7 (1.11%) Windows Phone
18 4 (0.63%) Red Hat Enterprise Linux
18 4 (0.63%) Windows 2000
18 4 (0.63%) Windows Mobile
Processes & Methodologies
1 141 (22.35%) ITIL
2 34 (5.39%) Time Management
3 21 (3.33%) Service Delivery
4 20 (3.17%) Project Management
5 18 (2.85%) Change Management
6 17 (2.69%) Asset Management
7 16 (2.54%) Incident Management
8 14 (2.22%) Continuous Improvement
9 11 (1.74%) Wealth Management
9 11 (1.74%) Workflow
10 10 (1.58%) Service Management
10 10 (1.58%) Workflow Management
11 9 (1.43%) Document Management
11 9 (1.43%) ERP
12 8 (1.27%) CRM
13 7 (1.11%) Business Analysis
13 7 (1.11%) ITIL V3
13 7 (1.11%) Problem Management
13 7 (1.11%) Stakeholder Management
13 7 (1.11%) Statistics
Programming Languages
1 61 (9.67%) SQL
2 17 (2.69%) PowerShell
3 8 (1.27%) VB
4 7 (1.11%) Java
5 6 (0.95%) C#
6 4 (0.63%) C
7 3 (0.48%) C++
7 3 (0.48%) JavaScript
7 3 (0.48%) PHP
7 3 (0.48%) VBA
8 2 (0.32%) Shell Script
8 2 (0.32%) T-SQL
9 1 (0.16%) Bash Shell
9 1 (0.16%) Google Apps Script
Qualifications
1 44 (6.97%) Degree
2 40 (6.34%) Microsoft Certification
3 35 (5.55%) MCP
4 27 (4.28%) CCNA
4 27 (4.28%) Cisco Certification
5 22 (3.49%) MCSE
6 18 (2.85%) ITIL Certification
7 14 (2.22%) Security Cleared
8 13 (2.06%) SC Cleared
9 9 (1.43%) MCSA
10 6 (0.95%) A+ Certification
10 6 (0.95%) MCITP
11 5 (0.79%) MCTS
12 4 (0.63%) DBS Check
12 4 (0.63%) Network+ Certification
13 3 (0.48%) CCNP
13 3 (0.48%) MCDST
14 2 (0.32%) ITIL Foundation Certificate
14 2 (0.32%) VMware Certified Professional (VCP)
15 1 (0.16%) Citrix Certification
Quality Assurance & Compliance
1 60 (9.51%) SLA
2 12 (1.90%) QA
3 2 (0.32%) COBIT
4 1 (0.16%) Data Quality
4 1 (0.16%) GxP
4 1 (0.16%) ISO/IEC 27001
System Software
1 379 (60.06%) Active Directory
2 42 (6.66%) VMware Infrastructure
3 32 (5.07%) Hyper-V
4 29 (4.60%) XenApp
5 9 (1.43%) vSphere
6 4 (0.63%) VMware ESX
7 3 (0.48%) VMware ESXi
7 3 (0.48%) XenDesktop
8 2 (0.32%) ISA Server
8 2 (0.32%) Sendmail
8 2 (0.32%) Terminal Server
8 2 (0.32%) Terminal Services
9 1 (0.16%) Firmware
9 1 (0.16%) XenServer
Systems Management
1 45 (7.13%) SCCM
2 22 (3.49%) Backup Exec
3 11 (1.74%) Norton AntiVirus
3 11 (1.74%) WSUS
4 7 (1.11%) NetBackup
5 6 (0.95%) ServiceCenter
6 5 (0.79%) Jamf Pro
7 3 (0.48%) Microsoft Data Protection Manager
8 2 (0.32%) Nagios
9 1 (0.16%) McAfee ePO
Vendors
1 312 (49.45%) Microsoft
2 114 (18.07%) Citrix
3 87 (13.79%) VMware
4 55 (8.72%) Cisco
5 53 (8.40%) Apple
6 25 (3.96%) Avaya
6 25 (3.96%) HP
6 25 (3.96%) iManage
7 22 (3.49%) Dell
8 16 (2.54%) Google
9 13 (2.06%) ServiceNow
9 13 (2.06%) Symantec
10 11 (1.74%) Veeam
11 10 (1.58%) Lotus
11 10 (1.58%) Sophos
12 9 (1.43%) Bloomberg
13 7 (1.11%) Adobe
13 7 (1.11%) IBM
13 7 (1.11%) Reuters
13 7 (1.11%) Salesforce.com
Bradford, West Yorkshire
Senitor Associates
Salary: £21000 - £25000 per annum
Posted: 11 hours ago
Leeds, West Yorkshire
Spring Technology
Posted: 8 hours ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Bonus + Global Company
Posted: 2 hours ago
Nottingham, Nottinghamshire
Monarch Recruitment
Salary: £20000 - £22000 per annum, Benefits Excellent benefits
Posted: 5 hours ago
Crawley, West Sussex
Clearwater People Solutions
Salary: £22000 - £23000 Per Annum
Posted: 8 hours ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 2 hours ago
Milton Keynes, Buckinghamshire
Informatiq Consulting
Salary: £18000 - £22000 per annum
Posted: Yesterday
London
Cititec
Posted: 4 hours ago
Cambridge, Cambridgeshire
Oscar
Salary: £18000 - £22000 per annum
Posted: 2 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £25000 - £27000 per annum
Posted: Yesterday
Glasgow, Lanarkshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £27,000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £22000 - £26000 per annum
Posted: 3 days ago
North West London
Client Server
Salary: £25k to £35k + benefits
Posted: 3 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Cheadle, Cheshire
Actis Recruitment.
Salary: From £18,000 to £20,000 per annum + benefits
Posted: 3 days ago
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: 2 days ago
Leicester, Leicestershire
TEKsystems
Salary: £18000 - £25000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 3 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 3 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £22,000 per annum depending on experience + benefits
Posted: 2 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: 6 days ago
Fareham
Deerfoot IT Resources Ltd
Salary: £20000 - £23000 per annum + Benefits Package
Posted: 7 days ago
Devon
itecopeople
Salary: £18000 - £23000 per annum + benefits package
Posted: 9 days ago
Stevenage, Hertfordshire
ServerChoice
Salary: £23,000 per annum plus excellent benefits
Posted: 14 days ago
Manchester, Cheshire, Lancashire, Greater...
Actis Recruitment Ltd
Salary: £18,000 to £20,000 + benefits
Posted: 17 days ago
Reading
Hays West And Wales
Salary: £24000.00 - £27000.00 per annum + Benefits
Posted: 15 days ago
Wokingham
greywood
Salary: £20000 - £25000 per annum + bens
Posted: 14 days ago
Loughborough, Leicestershire
deeserve Limited
Salary: From £18,000 to £25,000 per annum
Posted: 27 days ago
Farnborough
Spectrum IT
Salary: £20000 - £30000 per annum
Posted: 21 days ago
London
Ampersand Consulting
Salary: £25000 - £30000 per annum + Fantastic Benefits
Posted: 22 days ago