1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 627 | 719 | 817 |
| Rank change year-on-year | +92 | +98 | +110 |
| Permanent jobs requiring a 1st/2nd Line Support | 65 | 177 | 172 |
| As % of all permanent jobs advertised in the UK | 0.12% | 0.18% | 0.17% |
| As % of the Job Titles category | 0.14% | 0.19% | 0.18% |
| Number of salaries quoted | 65 | 164 | 161 |
| 10th Percentile | £25,000 | £23,650 | £22,500 |
| 25th Percentile | £26,500 | £26,500 | £26,250 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £29,500 |
| Median % change year-on-year | +5.00% | +1.69% | +7.27% |
| 75th Percentile | £38,000 | £34,250 | £33,750 |
| 90th Percentile | £40,250 | £40,000 | £38,750 |
| UK excluding London median annual salary | £30,000 | £28,500 | £27,500 |
| % change year-on-year | +5.26% | +3.64% | +5.77% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 46,902 | 93,183 | 95,132 |
| % of permanent jobs with a recognized job title | 90.12% | 94.62% | 91.53% |
| Number of salaries quoted | 27,275 | 66,883 | 59,840 |
| 10th Percentile | £30,000 | £28,500 | £32,500 |
| 25th Percentile | £42,000 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £52,777 | £60,000 |
| Median % change year-on-year | +8.95% | -12.04% | - |
| 75th Percentile | £75,000 | £71,250 | £81,250 |
| 90th Percentile | £97,500 | £90,000 | £100,000 |
| UK excluding London median annual salary | £52,000 | £50,000 | £52,500 |
| % change year-on-year | +4.00% | -4.76% | +5.00% |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 1 May 2025.
1st/2nd Line Support
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +72 | 58 | £31,500 | +5.00% | 14 |
| UK excluding London | +137 | 35 | £30,000 | +5.26% | 13 |
| Work from Home | +184 | 23 | £27,000 | -9.01% | 5 |
| London | +70 | 23 | £36,000 | +5.88% | 2 |
| Midlands | +88 | 18 | £27,000 | - | |
| South East | +81 | 10 | £31,500 | +13.51% | 3 |
| West Midlands | +55 | 10 | £27,000 | - | |
| East Midlands | +51 | 8 | £38,500 | +35.09% | |
| North of England | +66 | 4 | £25,000 | -16.67% | 5 |
| East of England | +36 | 4 | £30,000 | -3.23% | 1 |
| North East | - | 2 | £25,000 | - | |
| Yorkshire | +75 | 1 | £23,000 | -23.33% | 2 |
| North West | +12 | 1 | £32,750 | +12.93% | 3 |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 1 May 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: