1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 11 October 2024.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 11 Oct 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 708 | 634 | 933 |
| Rank change year-on-year | -74 | +299 | -79 |
| Permanent jobs requiring a 1st/2nd Line Support | 82 | 144 | 233 |
| As % of all permanent jobs advertised in the UK | 0.10% | 0.24% | 0.16% |
| As % of the Job Titles category | 0.11% | 0.25% | 0.17% |
| Number of salaries quoted | 62 | 132 | 206 |
| 10th Percentile | £24,175 | £25,513 | £23,125 |
| 25th Percentile | £26,500 | £27,000 | £25,563 |
| Median annual salary (50th Percentile) | £34,000 | £32,500 | £30,000 |
| Median % change year-on-year | +4.62% | +8.33% | +7.14% |
| 75th Percentile | £44,688 | £36,125 | £34,000 |
| 90th Percentile | £57,500 | £42,475 | £40,625 |
| UK excluding London median annual salary | £29,000 | £30,000 | £28,000 |
| % change year-on-year | -3.33% | +7.14% | +9.80% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 74,810 | 57,979 | 138,131 |
| % of permanent jobs with a recognized job title | 95.63% | 95.77% | 95.49% |
| Number of salaries quoted | 39,846 | 41,905 | 78,856 |
| 10th Percentile | £31,250 | £32,000 | £32,500 |
| 25th Percentile | £41,250 | £43,750 | £44,615 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £60,000 |
| Median % change year-on-year | -8.33% | - | +6.19% |
| 75th Percentile | £75,000 | £80,000 | £80,000 |
| 90th Percentile | £93,750 | £97,500 | £97,500 |
| UK excluding London median annual salary | £50,000 | £52,500 | £52,500 |
| % change year-on-year | -4.76% | - | +5.00% |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 11 October 2024.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 11 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -93 | 80 | £34,000 | +4.62% | 17 |
| UK excluding London | -50 | 49 | £29,000 | -3.33% | 15 |
| London | -31 | 33 | £45,000 | +38.46% | 3 |
| South East | -44 | 21 | £31,500 | +14.55% | 9 |
| Work from Home | +8 | 18 | £35,000 | +7.69% | 5 |
| Midlands | -35 | 9 | £30,000 | +14.29% | 3 |
| West Midlands | -22 | 8 | £29,000 | +10.48% | 3 |
| East of England | -57 | 7 | £32,500 | -4.41% | |
| South West | -13 | 6 | £25,750 | -4.63% | 2 |
| North of England | -12 | 4 | £28,000 | -3.45% | 1 |
| North West | -33 | 3 | £26,000 | -10.34% | |
| Scotland | -3 | 2 | £26,500 | -5.36% | 1 |
| Yorkshire | +30 | 1 | £30,000 | +9.09% | 1 |
| East Midlands | -39 | 1 | £31,000 | +12.73% |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 11 October 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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