1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 14 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
|
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6 months to 14 Oct 2026 |
Same period 2025 | Same period 2024 |
|---|---|---|---|
| Rank | 642 | 577 | 663 |
| Rank change year-on-year | -65 | +86 | -53 |
| Permanent jobs requiring a 1st/2nd Line Support | 163 | 89 | 82 |
| As % of all permanent jobs in the UK | 0.14% | 0.18% | 0.12% |
| As % of the Job Titles category | 0.15% | 0.20% | 0.12% |
| Number of salaries quoted | 148 | 89 | 62 |
| 10th Percentile | £27,500 | £26,500 | £24,175 |
| 25th Percentile | £29,000 | £27,750 | £26,500 |
| Median annual salary (50th Percentile) | £31,500 | £30,000 | £34,000 |
| Median % change year-on-year | +5.00% | -11.76% | +4.62% |
| 75th Percentile | £35,000 | £33,750 | £44,688 |
| 90th Percentile | £37,325 | £36,900 | £57,500 |
| UK excluding London median annual salary | £31,500 | £30,000 | £29,000 |
| % change year-on-year | +5.00% | +3.45% | -3.33% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 109,855 | 44,157 | 67,766 |
| % of permanent jobs with a recognized job title | 92.55% | 89.76% | 95.36% |
| Number of salaries quoted | 74,567 | 25,766 | 38,707 |
| 10th Percentile | £30,000 | £28,000 | £31,250 |
| 25th Percentile | £41,250 | £35,500 | £41,250 |
| Median annual salary (50th Percentile) | £58,500 | £53,500 | £55,000 |
| Median % change year-on-year | +9.35% | -2.73% | -8.33% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £95,000 | £95,000 |
| UK excluding London median annual salary | £55,000 | £46,000 | £50,000 |
| % change year-on-year | +19.57% | -8.00% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 14 October 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 14 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -61 | 160 | £31,500 | +5.00% | 12 |
| UK excluding London | -84 | 135 | £31,500 | +5.00% | 8 |
| North of England | -34 | 42 | £30,000 | -6.25% | 1 |
| East of England | -1 | 36 | £35,000 | +25.00% | 2 |
| South East | -23 | 31 | £32,500 | +3.17% | 5 |
| North West | -11 | 29 | £31,500 | +5.00% | |
| London | -36 | 27 | £34,500 | -1.43% | 4 |
| Work from Home | -50 | 23 | £33,500 | +11.67% | |
| Midlands | -70 | 22 | £30,000 | - | |
| East Midlands | -51 | 15 | £36,000 | +20.00% | |
| Yorkshire | -26 | 13 | £30,000 | -14.29% | 1 |
| West Midlands | -42 | 7 | £29,000 | +7.41% | |
| South West | -70 | 2 | £28,750 | -7.26% | |
| Scotland | - | 2 | £27,000 | - |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 14 October 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: