1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
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6 months to 30 May 2026 |
Same period 2025 | Same period 2024 |
|---|---|---|---|
| Rank | 539 | 586 | 739 |
| Rank change year-on-year | +47 | +153 | +63 |
| Permanent jobs requiring a 1st/2nd Line Support | 204 | 71 | 157 |
| As % of all permanent jobs in the UK | 0.22% | 0.16% | 0.16% |
| As % of the Job Titles category | 0.23% | 0.18% | 0.16% |
| Number of salaries quoted | 193 | 71 | 143 |
| 10th Percentile | £26,000 | £25,000 | £24,250 |
| 25th Percentile | £27,750 | £26,500 | £26,375 |
| Median annual salary (50th Percentile) | £30,000 | £31,500 | £30,000 |
| Median % change year-on-year | -4.76% | +5.00% | +2.56% |
| 75th Percentile | £35,000 | £37,500 | £34,250 |
| 90th Percentile | £37,500 | £40,250 | £40,000 |
| UK excluding London median annual salary | £30,000 | £30,000 | £28,000 |
| % change year-on-year | - | +7.14% | +1.82% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 87,026 | 38,759 | 95,314 |
| % of permanent jobs with a recognized job title | 93.46% | 89.38% | 94.75% |
| Number of salaries quoted | 58,020 | 21,803 | 69,625 |
| 10th Percentile | £30,000 | £29,750 | £28,500 |
| 25th Percentile | £40,000 | £40,000 | £38,500 |
| Median annual salary (50th Percentile) | £55,000 | £57,500 | £52,500 |
| Median % change year-on-year | -4.35% | +9.52% | -12.50% |
| 75th Percentile | £75,000 | £77,500 | £70,000 |
| 90th Percentile | £95,000 | £100,000 | £90,000 |
| UK excluding London median annual salary | £50,000 | £50,967 | £50,000 |
| % change year-on-year | -1.90% | +1.93% | -6.54% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 30 May 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 30 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +49 | 180 | £30,000 | -4.76% | 7 |
| UK excluding London | +63 | 171 | £30,000 | - | 7 |
| South East | +25 | 55 | £30,000 | -4.76% | 1 |
| North of England | -15 | 49 | £29,000 | -11.45% | 2 |
| London | -22 | 29 | £34,500 | -1.43% | |
| North West | +26 | 28 | £29,500 | -9.92% | 1 |
| East of England | +3 | 25 | £35,000 | +25.00% | 4 |
| Yorkshire | -30 | 21 | £26,000 | -25.71% | 1 |
| Scotland | - | 20 | £32,250 | - | |
| Midlands | -40 | 17 | £28,500 | +5.56% | |
| West Midlands | -33 | 13 | £28,500 | +5.56% | |
| Work from Home | +1 | 9 | £29,000 | +7.41% | |
| South West | - | 5 | £32,000 | - | |
| East Midlands | -26 | 4 | £26,000 | -32.47% |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 30 May 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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