Period
to 19 October 2017

The median annual salary for a 1st/2nd Line Support was £25,000 in advertised job vacancies during the 6 months to 19 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
UK
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 642 624 604
Rank change year-on-year -18 -20 -20
Permanent jobs requiring a 1st/2nd Line Support 612 755 935
As % of all permanent IT jobs advertised in the UK 0.35% 0.39% 0.43%
As % of the Job Titles category 0.37% 0.41% 0.44%
Number of salaries quoted 583 717 887
UK median annual salary £25,000 £25,000 £24,000
Median salary % change year-on-year - +4.17% -0.52%
10th Percentile £19,500 £19,250 £19,250
90th Percentile £33,750 £33,750 £33,100
UK excluding London median annual salary £24,000 £22,500 £22,500
% change year-on-year +6.67% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167246 184514 211672
% of permanent IT jobs with a recognized job title 95.79% 96.44% 96.49%
Number of salaries quoted 133909 154629 175428
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 19 October 2017.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -41 592 £25,500 +2.00% 43
UK excluding London -13 355 £24,000 +6.67% 23
London -31 250 £30,000 - 20
South East +7 140 £25,000 +6.38% 8
North of England +5 85 £21,500 +2.38% 3
Yorkshire +65 58 £20,000 -9.09% 1
East of England -2 44 £27,488 +22.17% 6
South West -13 42 £24,000 +5.49% 1
Midlands +41 36 £22,500 - 5
North West -37 26 £22,500 +9.76% 2
West Midlands +9 23 £22,250 -1.11% 2
East Midlands +41 13 £24,000 +6.67% 3
Scotland -1 7 £25,000 -12.28%
North East +11 1 £22,500 -18.18%
Wales +9 1 £22,500 +7.14%

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 October 2017, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support in the job title.

1 476 (77.78%) Windows
2 360 (58.82%) Active Directory
3 332 (54.25%) Microsoft
4 219 (35.78%) Windows 7
5 208 (33.99%) Microsoft Office
6 192 (31.37%) Windows Server
7 137 (22.39%) MS Exchange
8 135 (22.06%) Office 365
9 131 (21.41%) ITIL
10 130 (21.24%) Windows 10
11 103 (16.83%) Finance
12 90 (14.71%) DNS
13 87 (14.22%) Windows Server 2008
14 85 (13.89%) Citrix
14 85 (13.89%) SQL
14 85 (13.89%) VMware
15 79 (12.91%) Windows Server 2012
16 78 (12.75%) DHCP
17 75 (12.25%) TCP/IP
18 57 (9.31%) Microsoft Certification
19 56 (9.15%) Windows 8
20 54 (8.82%) Exchange Server 2010
20 54 (8.82%) VMware Infrastructure
21 51 (8.33%) Law
22 48 (7.84%) MCP
22 48 (7.84%) LAN
23 47 (7.68%) Firewall
24 45 (7.35%) VPN
25 43 (7.03%) SharePoint
26 42 (6.86%) WAN

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 137 (22.39%) MS Exchange
2 54 (8.82%) Exchange Server 2010
3 43 (7.03%) SharePoint
4 31 (5.07%) Blackberry Enterprise Server
5 24 (3.92%) Skype for Business
6 22 (3.59%) Exchange Server 2013
6 22 (3.59%) IIS
7 18 (2.94%) Exchange Server 2007
8 9 (1.47%) Site Server
9 4 (0.65%) Exchange Server 2003
9 4 (0.65%) SharePoint 2013
10 3 (0.49%) Confluence
11 2 (0.33%) IBM Notes
11 2 (0.33%) JBoss
11 2 (0.33%) SharePoint 2010
12 1 (0.16%) nginx
12 1 (0.16%) Tomcat
12 1 (0.16%) WebLogic
Applications
1 208 (33.99%) Microsoft Office
2 26 (4.25%) Microsoft Excel
3 16 (2.61%) Microsoft PowerPoint
4 3 (0.49%) Adobe Creative Suite
4 3 (0.49%) Adobe Illustrator
4 3 (0.49%) AutoCAD
4 3 (0.49%) MS Visio
4 3 (0.49%) Photoshop
5 2 (0.33%) InDesign
5 2 (0.33%) Revit
6 1 (0.16%) Maya
Business Applications
1 7 (1.14%) Dynamics CRM
2 3 (0.49%) Payment Gateway
3 1 (0.16%) Dynamics AX
3 1 (0.16%) Dynamics NAV
3 1 (0.16%) NetSuite
3 1 (0.16%) Orchard Housing
3 1 (0.16%) Unit4 Business World
3 1 (0.16%) Visualfiles
Cloud Services
1 135 (22.06%) Office 365
2 18 (2.94%) Microsoft Azure
3 7 (1.14%) Amazon AWS
4 3 (0.49%) OneDrive
4 3 (0.49%) SaaS
5 2 (0.33%) Amazon EC2
6 1 (0.16%) Adobe Creative Cloud
6 1 (0.16%) Azure Active Directory
6 1 (0.16%) Dynamics 365
6 1 (0.16%) G Suite
6 1 (0.16%) Mimecast
Communications & Networking
1 90 (14.71%) DNS
2 78 (12.75%) DHCP
3 75 (12.25%) TCP/IP
4 48 (7.84%) LAN
5 47 (7.68%) Firewall
6 45 (7.35%) VPN
7 42 (6.86%) WAN
8 32 (5.23%) VoIP
9 24 (3.92%) Internet
10 22 (3.59%) Wi-Fi
11 21 (3.43%) Skype
12 19 (3.10%) Wireless
13 17 (2.78%) SAN
14 15 (2.45%) IP Telephony
15 12 (1.96%) Remote Desktop
16 8 (1.31%) VLAN
17 7 (1.14%) ADSL
18 6 (0.98%) Broadband
19 5 (0.82%) FTP
19 5 (0.82%) SMTP
Database & Business Intelligence
1 27 (4.41%) SQL Server
2 5 (0.82%) MySQL
3 4 (0.65%) SQL Server 2005
4 3 (0.49%) Crystal Reports
4 3 (0.49%) SQL Server Integration Services
4 3 (0.49%) SQL Server Reporting Services
5 2 (0.33%) Big Data
5 2 (0.33%) Oracle Reports
6 1 (0.16%) Blockchain
6 1 (0.16%) Data Warehouse
6 1 (0.16%) MS Access
6 1 (0.16%) Oracle Database
6 1 (0.16%) Relational Database
6 1 (0.16%) SQL Server 2008
Development Applications
1 12 (1.96%) JIRA
2 6 (0.98%) Visual Studio
3 2 (0.33%) Eclipse
General
1 103 (16.83%) Finance
2 51 (8.33%) Law
3 37 (6.05%) Legal
3 37 (6.05%) Telecoms
4 30 (4.90%) Manufacturing
5 16 (2.61%) Retail
6 13 (2.12%) Marketing
7 12 (1.96%) Electronics
8 11 (1.80%) Banking
9 5 (0.82%) Advertising
10 4 (0.65%) Automotive
10 4 (0.65%) Games
11 2 (0.33%) Billing
11 2 (0.33%) Italian Language
11 2 (0.33%) Military
11 2 (0.33%) Publishing
12 1 (0.16%) Dutch Language
12 1 (0.16%) Financial Institution
12 1 (0.16%) Front Office
12 1 (0.16%) German Language
Libraries, Frameworks & Software Standards
1 17 (2.78%) .NET
2 6 (0.98%) FIX Protocol
2 6 (0.98%) HTML
2 6 (0.98%) Velocity
3 3 (0.49%) CSS
3 3 (0.49%) XML
4 2 (0.33%) Apache Flex
4 2 (0.33%) ODBC
4 2 (0.33%) PRADO
5 1 (0.16%) .NET Framework
5 1 (0.16%) Entity Framework
5 1 (0.16%) Middleware
Miscellaneous
1 41 (6.70%) Blackberry
2 23 (3.76%) Driving Licence
3 16 (2.61%) Analytical Skills
3 16 (2.61%) Video Conferencing
4 15 (2.45%) iPad
4 15 (2.45%) User Experience
5 12 (1.96%) Computer Science
5 12 (1.96%) Smartphone
6 11 (1.80%) iPhone
7 8 (1.31%) Management Information System
8 6 (0.98%) EPoS
9 5 (0.82%) Wiki
10 4 (0.65%) AS400
10 4 (0.65%) Data Centre
11 3 (0.49%) Equities
11 3 (0.49%) FMCG
11 3 (0.49%) Replication
12 2 (0.33%) CMDB
12 2 (0.33%) Fintech
12 2 (0.33%) Hedge funds
Operating Systems
1 476 (77.78%) Windows
2 219 (35.78%) Windows 7
3 192 (31.37%) Windows Server
4 130 (21.24%) Windows 10
5 87 (14.22%) Windows Server 2008
6 79 (12.91%) Windows Server 2012
7 56 (9.15%) Windows 8
8 28 (4.58%) Apple iOS
9 25 (4.08%) Android
10 23 (3.76%) Linux
10 23 (3.76%) Windows XP
11 18 (2.94%) Mac OS X
12 12 (1.96%) Windows Server 2003
13 9 (1.47%) Windows Vista
14 8 (1.31%) Unix
15 4 (0.65%) Mac OS
16 3 (0.49%) Windows 2000
16 3 (0.49%) Windows Mobile
17 1 (0.16%) CentOS
17 1 (0.16%) Ubuntu
Processes & Methodologies
1 131 (21.41%) ITIL
2 28 (4.58%) Incident Management
3 26 (4.25%) Service Management
4 22 (3.59%) Problem Management
4 22 (3.59%) Server Virtualisation
4 22 (3.59%) Service Delivery
5 20 (3.27%) Time Management
6 15 (2.45%) Business Intelligence
6 15 (2.45%) Continuous Improvement
6 15 (2.45%) Mentoring
7 12 (1.96%) Change Management
7 12 (1.96%) CRM
7 12 (1.96%) Digital Marketing
7 12 (1.96%) Disaster Recovery
7 12 (1.96%) Programme Management
8 9 (1.47%) Asset Management
9 8 (1.31%) PRINCE2
9 8 (1.31%) Project Management
9 8 (1.31%) Root Cause Analysis
9 8 (1.31%) Stakeholder Management
Programming Languages
1 85 (13.89%) SQL
2 13 (2.12%) PowerShell
3 6 (0.98%) C#
4 4 (0.65%) Java
5 3 (0.49%) PHP
5 3 (0.49%) Uniface
6 2 (0.33%) C++
6 2 (0.33%) JavaScript
6 2 (0.33%) T-SQL
6 2 (0.33%) VB
6 2 (0.33%) VBA
7 1 (0.16%) Bash Shell
7 1 (0.16%) C
7 1 (0.16%) Perl
7 1 (0.16%) PL/SQL
7 1 (0.16%) Python
7 1 (0.16%) Ruby
7 1 (0.16%) Shell Script
7 1 (0.16%) VB.NET
Qualifications
1 57 (9.31%) Microsoft Certification
2 48 (7.84%) MCP
3 31 (5.07%) MCSE
4 29 (4.74%) MCSA
5 27 (4.41%) Degree
6 23 (3.76%) ITIL Certification
7 15 (2.45%) A+ Certification
8 14 (2.29%) CCNA
8 14 (2.29%) Cisco Certification
9 11 (1.80%) Security Cleared
10 9 (1.47%) SC Cleared
11 8 (1.31%) MCITP
12 5 (0.82%) Computer Science Degree
12 5 (0.82%) MCDST
12 5 (0.82%) Network+ Certification
13 4 (0.65%) DBS Check
13 4 (0.65%) MCTS
13 4 (0.65%) NVQ Level 3
14 2 (0.33%) Numerate Degree
15 1 (0.16%) ACSP
Quality Assurance & Compliance
1 39 (6.37%) SLA
2 5 (0.82%) GxP
3 2 (0.33%) QA
4 1 (0.16%) COBIT
4 1 (0.16%) Data Quality
4 1 (0.16%) PCI DSS
System Software
1 360 (58.82%) Active Directory
2 54 (8.82%) VMware Infrastructure
3 33 (5.39%) Hyper-V
4 14 (2.29%) vSphere
5 12 (1.96%) XenApp
6 11 (1.80%) VMware ESXi
7 5 (0.82%) Virtual Servers
8 3 (0.49%) Microsoft Virtual Server
9 2 (0.33%) BitLocker
9 2 (0.33%) Terminal Services
9 2 (0.33%) XenDesktop
10 1 (0.16%) Firmware
10 1 (0.16%) KVM
10 1 (0.16%) LXC
10 1 (0.16%) NFS
10 1 (0.16%) oVirt
10 1 (0.16%) pfSense
10 1 (0.16%) Samba
10 1 (0.16%) Virtual Desktop
10 1 (0.16%) VMware Workstation
Systems Management
1 31 (5.07%) SCCM
2 18 (2.94%) Backup Exec
3 6 (0.98%) Norton AntiVirus
3 6 (0.98%) ServiceCenter
4 5 (0.82%) Microsoft Intune
5 4 (0.65%) Systems Management Server (SMS)
5 4 (0.65%) WSUS
6 3 (0.49%) Nagios
6 3 (0.49%) vCenter Server
7 1 (0.16%) AirWatch
7 1 (0.16%) Bacula
7 1 (0.16%) Cisco CUCM
7 1 (0.16%) cPanel
7 1 (0.16%) McAfee ePO
7 1 (0.16%) Microsoft Data Protection Manager
7 1 (0.16%) Plesk
7 1 (0.16%) SCSM
Vendors
1 332 (54.25%) Microsoft
2 85 (13.89%) Citrix
2 85 (13.89%) VMware
3 42 (6.86%) Apple
4 37 (6.05%) Cisco
5 30 (4.90%) iManage
6 27 (4.41%) HP
7 15 (2.45%) Dell
7 15 (2.45%) SAP
8 13 (2.12%) Veeam
9 11 (1.80%) Oracle
10 9 (1.47%) ServiceNow
10 9 (1.47%) Sophos
11 8 (1.31%) Mitel
11 8 (1.31%) Remedy
12 7 (1.14%) Juniper
12 7 (1.14%) Symantec
13 6 (0.98%) LANDesk
14 5 (0.82%) Avaya
14 5 (0.82%) Salesforce.com