1st/2nd Line Support
UK

The median 1st/2nd Line Support salary in the UK is £32,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 581 849 820
Rank change year-on-year +268 -29 -189
Permanent jobs requiring a 1st/2nd Line Support 148 230 251
As % of all permanent jobs advertised in the UK 0.28% 0.19% 0.20%
As % of the Job Titles category 0.30% 0.20% 0.21%
Number of salaries quoted 139 208 235
10th Percentile £25,000 £23,000 £21,250
25th Percentile £26,750 £25,750 £23,500
Median annual salary (50th Percentile) £32,000 £30,000 £26,750
Median % change year-on-year +6.67% +12.15% -2.73%
75th Percentile £38,000 £36,875 £32,500
90th Percentile £45,000 £42,000 £38,750
UK excluding London median annual salary £29,000 £28,000 £25,000
% change year-on-year +3.57% +12.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 9 December 2023.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +270 141 £32,250 +7.50% 16
UK excluding London +168 83 £29,000 +3.57% 13
London +259 65 £36,500 +4.29% 6
Work from Home +229 49 £30,000 -7.69%
East of England +127 25 £34,000 +1.49%
South East +110 25 £27,713 -1.03% 4
North of England +138 18 £29,000 +8.41% 6
North West +134 15 £29,000 +1.75% 5
Midlands +119 7 £26,250 -4.55%
West Midlands +126 5 £27,000 -2.70%
Scotland +29 4 £29,500 -35.87% 3
Yorkshire +89 3 £30,000 +17.65% 1
Wales +16 3 £30,000 -4.76%
East Midlands +46 2 £23,250 -11.43%
South West +63 1 £26,500 +2.91%

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.

1 113 (76.35%) Windows
2 101 (68.24%) Active Directory
3 99 (66.89%) Microsoft 365
4 83 (56.08%) Microsoft
5 71 (47.97%) Social Skills
6 53 (35.81%) Windows 10
7 50 (33.78%) Customer Service
8 43 (29.05%) Microsoft Office
9 30 (20.27%) VPN
10 29 (19.59%) Finance
10 29 (19.59%) ServiceNow
11 27 (18.24%) Problem-Solving
11 27 (18.24%) Citrix
12 26 (17.57%) Windows Server
13 25 (16.89%) Azure
13 25 (16.89%) LAN
14 23 (15.54%) WAN
15 22 (14.86%) DNS
15 22 (14.86%) Remedy
16 20 (13.51%) ITIL
16 20 (13.51%) SCCM
16 20 (13.51%) Inclusion and Diversity
17 19 (12.84%) PowerShell
17 19 (12.84%) Microsoft Intune
17 19 (12.84%) Analytical Skills
17 19 (12.84%) DHCP
18 18 (12.16%) Microsoft Certification
19 17 (11.49%) ITSM
19 17 (11.49%) Apple
20 16 (10.81%) SLA

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (8.11%) SharePoint
2 5 (3.38%) MS Exchange
3 1 (0.68%) CMS
Applications
1 43 (29.05%) Microsoft Office
2 3 (2.03%) Microsoft Excel
2 3 (2.03%) Microsoft PowerPoint
2 3 (2.03%) Spreadsheet
3 1 (0.68%) Acrobat
3 1 (0.68%) MS Visio
Business Applications
1 4 (2.70%) Remedy ITSM
2 1 (0.68%) Dynamics NAV
2 1 (0.68%) Eikon
2 1 (0.68%) Elite 3E
Cloud Services
1 99 (66.89%) Microsoft 365
2 25 (16.89%) Azure
3 15 (10.14%) Entra ID
4 8 (5.41%) Power Platform
5 4 (2.70%) Dynamics 365
6 3 (2.03%) Google Workspace
7 2 (1.35%) OneDrive
8 1 (0.68%) Mimecast
Communications & Networking
1 30 (20.27%) VPN
2 25 (16.89%) LAN
3 23 (15.54%) WAN
4 22 (14.86%) DNS
5 19 (12.84%) DHCP
6 11 (7.43%) Wireless
7 10 (6.76%) Firewall
7 10 (6.76%) VLAN
8 8 (5.41%) Remote Desktop
9 7 (4.73%) ADSL
9 7 (4.73%) Broadband
10 6 (4.05%) TCP/IP
11 3 (2.03%) Intranet
12 1 (0.68%) DKIM
12 1 (0.68%) Ethernet
12 1 (0.68%) Internet
12 1 (0.68%) Softphone
12 1 (0.68%) VoIP
12 1 (0.68%) WebEx
12 1 (0.68%) Wi-Fi
Database & Business Intelligence
1 8 (5.41%) Power BI
2 5 (3.38%) Relational Database
3 3 (2.03%) Oracle Database
4 2 (1.35%) RDBMS
5 1 (0.68%) SQL Server
Development Applications
1 5 (3.38%) JIRA
General
1 71 (47.97%) Social Skills
2 29 (19.59%) Finance
3 20 (13.51%) Inclusion and Diversity
4 19 (12.84%) Analytical Skills
5 9 (6.08%) Law
5 9 (6.08%) Telecoms
6 4 (2.70%) Legal
7 3 (2.03%) Documentation Skills
7 3 (2.03%) Organisational Skills
8 2 (1.35%) Financial Institution
9 1 (0.68%) Advertising
9 1 (0.68%) Back Office
9 1 (0.68%) Banking
9 1 (0.68%) Influencing Skills
9 1 (0.68%) Publishing
9 1 (0.68%) Retail
9 1 (0.68%) Social Housing
Libraries, Frameworks & Software Standards
1 1 (0.68%) FIX Protocol
Miscellaneous
1 10 (6.76%) Data Centre
1 10 (6.76%) Driving Licence
2 7 (4.73%) Video Conferencing
3 6 (4.05%) Self-Motivation
4 3 (2.03%) iPad
5 2 (1.35%) Apple TV
5 2 (1.35%) Blackberry
5 2 (1.35%) CMDB
5 2 (1.35%) iPhone
5 2 (1.35%) Team-Oriented Environment
6 1 (0.68%) CCTV
6 1 (0.68%) EPoS
6 1 (0.68%) Management Information System
6 1 (0.68%) Replication
6 1 (0.68%) Smartphone
Operating Systems
1 113 (76.35%) Windows
2 53 (35.81%) Windows 10
3 26 (17.57%) Windows Server
4 16 (10.81%) Apple iOS
5 14 (9.46%) Android
6 10 (6.76%) Windows 7
7 8 (5.41%) Linux
8 5 (3.38%) Windows Server 2012
8 5 (3.38%) Windows Server 2016
9 4 (2.70%) Mac OS
10 3 (2.03%) Mac OS X
10 3 (2.03%) Unix
10 3 (2.03%) Windows Server 2019
11 1 (0.68%) Ubuntu
11 1 (0.68%) Windows Server 2008
Processes & Methodologies
1 50 (33.78%) Customer Service
2 27 (18.24%) Problem-Solving
3 20 (13.51%) ITIL
4 17 (11.49%) ITSM
5 10 (6.76%) ERP
6 9 (6.08%) Customer Experience
7 8 (5.41%) Business Intelligence
7 8 (5.41%) Software Deployment
8 7 (4.73%) Service Delivery
9 6 (4.05%) Continuous Improvement
10 5 (3.38%) Business Analysis
10 5 (3.38%) E-Commerce
10 5 (3.38%) SDLC
10 5 (3.38%) User Experience
11 4 (2.70%) Asset Management
11 4 (2.70%) Co-Creation
11 4 (2.70%) Customer Engagement
11 4 (2.70%) Expense Management
11 4 (2.70%) Master Data Management
12 3 (2.03%) Mobile Device Management
Programming Languages
1 19 (12.84%) PowerShell
2 8 (5.41%) SQL
3 2 (1.35%) Python
Qualifications
1 18 (12.16%) Microsoft Certification
2 8 (5.41%) Degree
2 8 (5.41%) Network+ Certification
3 7 (4.73%) CCNA
3 7 (4.73%) Cisco Certification
3 7 (4.73%) MCITP
4 4 (2.70%) Azure Certification
5 3 (2.03%) A+ Certification
5 3 (2.03%) BPSS Clearance
5 3 (2.03%) ITIL Certification
6 2 (1.35%) MCDST
7 1 (0.68%) MCP
7 1 (0.68%) Security Cleared
Quality Assurance & Compliance
1 16 (10.81%) SLA
2 3 (2.03%) QA
System Software
1 101 (68.24%) Active Directory
2 6 (4.05%) VMware Infrastructure
3 1 (0.68%) Hyper-V
3 1 (0.68%) Virtual Machines
3 1 (0.68%) VMware ESXi
3 1 (0.68%) vSphere
3 1 (0.68%) XenApp
Systems Management
1 20 (13.51%) SCCM
2 19 (12.84%) Microsoft Intune
3 8 (5.41%) ServiceCenter
4 2 (1.35%) cPanel
5 1 (0.68%) AirWatch
5 1 (0.68%) Autotask
5 1 (0.68%) Single Sign-On
5 1 (0.68%) WSUS
Vendors
1 83 (56.08%) Microsoft
2 29 (19.59%) ServiceNow
3 27 (18.24%) Citrix
4 22 (14.86%) Remedy
5 17 (11.49%) Apple
6 12 (8.11%) Cisco
7 10 (6.76%) VMware
8 9 (6.08%) HP
8 9 (6.08%) Ivanti
9 5 (3.38%) Oracle
10 3 (2.03%) Dell
10 3 (2.03%) Google
10 3 (2.03%) iManage
11 2 (1.35%) Adobe
11 2 (1.35%) Barracuda Networks
11 2 (1.35%) Bloomberg
11 2 (1.35%) Intapp
11 2 (1.35%) Reuters
11 2 (1.35%) Sophos
12 1 (0.68%) Okta