1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 18 November 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 18 Nov 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 553 | 672 | 560 |
| Rank change year-on-year | +119 | -112 | +322 |
| Permanent jobs requiring a 1st/2nd Line Support | 97 | 73 | 154 |
| As % of all permanent jobs in the UK | 0.18% | 0.11% | 0.29% |
| As % of the Job Titles category | 0.20% | 0.12% | 0.31% |
| Number of salaries quoted | 97 | 54 | 142 |
| 10th Percentile | £26,000 | £26,000 | £25,000 |
| 25th Percentile | £27,000 | £28,719 | £26,812 |
| Median annual salary (50th Percentile) | £30,000 | £35,000 | £31,500 |
| Median % change year-on-year | -14.29% | +11.11% | +5.00% |
| 75th Percentile | £33,750 | £47,500 | £37,875 |
| 90th Percentile | £36,750 | £57,500 | £45,000 |
| UK excluding London median annual salary | £30,000 | £31,250 | £29,000 |
| % change year-on-year | -4.00% | +7.76% | +3.57% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 47,385 | 63,314 | 50,189 |
| % of permanent jobs with a recognized job title | 90.02% | 94.54% | 95.41% |
| Number of salaries quoted | 29,598 | 35,369 | 38,895 |
| 10th Percentile | £28,250 | £31,561 | £31,250 |
| 25th Percentile | £35,343 | £42,500 | £42,500 |
| Median annual salary (50th Percentile) | £52,500 | £57,500 | £60,000 |
| Median % change year-on-year | -8.70% | -4.17% | - |
| 75th Percentile | £73,750 | £75,000 | £80,000 |
| 90th Percentile | £92,500 | £95,000 | £97,500 |
| UK excluding London median annual salary | £47,500 | £51,197 | £52,500 |
| % change year-on-year | -7.22% | -2.48% | - |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 18 November 2025.
1st/2nd Line Support
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 18 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +120 | 96 | £30,000 | -14.29% | 18 |
| UK excluding London | +144 | 91 | £30,000 | -4.00% | 24 |
| Midlands | +85 | 47 | £29,000 | -6.45% | 3 |
| East Midlands | +59 | 36 | £30,000 | -4.00% | 1 |
| Work from Home | +104 | 34 | £30,000 | -14.29% | 6 |
| North of England | +67 | 18 | £30,000 | -4.00% | 4 |
| South East | +47 | 16 | £33,500 | -4.29% | 10 |
| North West | +58 | 15 | £30,000 | -7.69% | 3 |
| West Midlands | +56 | 11 | £28,000 | -3.45% | 2 |
| South West | +36 | 7 | £31,000 | +26.53% | 1 |
| London | +19 | 5 | £40,000 | -11.11% | |
| Yorkshire | +16 | 3 | £35,000 | +16.67% | 1 |
| East of England | +16 | 3 | £32,500 | - |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 18 November 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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