1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 21 January 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 21 Jan 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 493 | 637 | 598 |
| Rank change year-on-year | +144 | -39 | +211 |
| Permanent jobs requiring a 1st/2nd Line Support | 142 | 72 | 154 |
| As % of all permanent jobs in the UK | 0.23% | 0.14% | 0.24% |
| As % of the Job Titles category | 0.25% | 0.15% | 0.26% |
| Number of salaries quoted | 139 | 58 | 145 |
| 10th Percentile | £26,000 | £26,000 | £23,500 |
| 25th Percentile | £27,000 | £29,938 | £26,250 |
| Median annual salary (50th Percentile) | £30,000 | £35,000 | £30,000 |
| Median % change year-on-year | -14.29% | +16.67% | - |
| 75th Percentile | £32,000 | £45,000 | £38,000 |
| 90th Percentile | £36,750 | £57,500 | £45,000 |
| UK excluding London median annual salary | £30,000 | £31,500 | £28,000 |
| % change year-on-year | -4.76% | +12.50% | - |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 55,891 | 49,062 | 59,885 |
| % of permanent jobs with a recognized job title | 90.82% | 92.63% | 95.21% |
| Number of salaries quoted | 34,637 | 25,329 | 46,560 |
| 10th Percentile | £28,697 | £33,500 | £30,000 |
| 25th Percentile | £37,500 | £45,000 | £40,000 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £55,097 |
| Median % change year-on-year | -8.33% | +8.90% | -8.17% |
| 75th Percentile | £75,000 | £78,750 | £75,000 |
| 90th Percentile | £95,000 | £98,474 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,000 | £50,000 |
| % change year-on-year | -5.66% | +6.00% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 21 January 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 21 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +150 | 133 | £30,000 | -4.76% | 23 |
| England | +122 | 129 | £30,000 | -14.29% | 18 |
| North of England | +53 | 40 | £29,000 | -10.77% | 4 |
| Midlands | +56 | 38 | £29,000 | -7.20% | 4 |
| South East | +45 | 36 | £30,000 | -14.29% | 6 |
| Work from Home | +89 | 35 | £30,000 | -7.69% | 3 |
| East Midlands | +19 | 30 | £30,000 | -4.00% | 1 |
| North West | +46 | 26 | £29,500 | -9.58% | 2 |
| Yorkshire | 0 | 14 | £26,000 | +13.04% | 2 |
| Scotland | +9 | 12 | £33,625 | +26.89% | 5 |
| West Midlands | +31 | 8 | £28,500 | - | 3 |
| London | +23 | 8 | £40,000 | -11.11% | 2 |
| South West | +13 | 4 | £30,000 | +36.36% | 3 |
| East of England | +13 | 3 | £32,500 | - | 2 |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 21 January 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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