Period
to 14 December 2017

The median annual salary for a 1st/2nd Line Support was £25,000 in advertised job vacancies during the 6 months to 14 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
UK
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 619 603 579
Rank change year-on-year -16 -24 -16
Permanent jobs requiring a 1st/2nd Line Support 675 733 979
As % of all permanent IT jobs advertised in the UK 0.38% 0.40% 0.45%
As % of the Job Titles category 0.39% 0.41% 0.47%
Number of salaries quoted 650 698 923
UK median annual salary £25,000 £24,875 £24,500
Median salary % change year-on-year +0.50% +1.53% +2.08%
10th Percentile £19,250 £19,250 £19,750
90th Percentile £33,750 £33,750 £33,750
UK excluding London median annual salary £23,500 £22,500 £23,500
% change year-on-year +4.44% -4.26% +4.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172345 179092 208059
% of permanent IT jobs with a recognized job title 95.94% 96.52% 96.51%
Number of salaries quoted 138617 149527 173540
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,500
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,250
% change year-on-year - +3.03% +3.13%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 14 December 2017.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 651 £25,000 - 40
UK excluding London -41 381 £23,500 +4.44% 30
London +24 279 £29,000 -0.85% 10
South East +28 168 £25,000 +6.38% 5
North of England -26 86 £21,750 +1.16% 10
Yorkshire +44 55 £20,000 -9.09% 3
East of England +26 51 £25,750 +11.96% 4
South West -23 49 £22,500 - 7
North West -46 30 £23,000 +9.52% 5
Midlands +9 24 £22,500 - 4
West Midlands -9 17 £22,500 - 3
East Midlands +9 7 £20,500 -9.89% 1
Scotland -11 3 £21,000 -20.62%
Wales +5 1 £22,500 +7.14%
North East -11 1 £22,500 -25.00% 2

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 December 2017, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st/2nd Line Support in the job title.

1 506 (74.96%) Windows
2 391 (57.93%) Microsoft
3 377 (55.85%) Active Directory
4 233 (34.52%) Microsoft Office
5 224 (33.19%) Windows Server
6 221 (32.74%) Windows 7
7 158 (23.41%) Office 365
8 149 (22.07%) ITIL
9 133 (19.70%) Windows 10
10 128 (18.96%) MS Exchange
11 100 (14.81%) DNS
12 96 (14.22%) VMware
13 90 (13.33%) Windows Server 2012
14 89 (13.19%) Finance
15 88 (13.04%) TCP/IP
16 85 (12.59%) DHCP
17 84 (12.44%) Citrix
17 84 (12.44%) Windows Server 2008
18 83 (12.30%) Microsoft Certification
18 83 (12.30%) SQL
19 63 (9.33%) Windows 8
20 62 (9.19%) VMware Infrastructure
21 60 (8.89%) SLA
22 57 (8.44%) Firewall
23 55 (8.15%) VPN
24 53 (7.85%) Law
25 52 (7.70%) SharePoint
26 51 (7.56%) Exchange Server 2010
27 48 (7.11%) MCP
28 46 (6.81%) Apple

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (18.96%) MS Exchange
2 52 (7.70%) SharePoint
3 51 (7.56%) Exchange Server 2010
4 34 (5.04%) IIS
5 33 (4.89%) Skype for Business
6 26 (3.85%) Exchange Server 2013
7 20 (2.96%) Exchange Server 2007
8 19 (2.81%) Blackberry Enterprise Server
9 9 (1.33%) Site Server
10 5 (0.74%) SharePoint 2013
11 3 (0.44%) Apache
12 2 (0.30%) Exchange Server 2003
12 2 (0.30%) JBoss
12 2 (0.30%) SharePoint 2010
12 2 (0.30%) WordPress
13 1 (0.15%) CMS
13 1 (0.15%) Confluence
13 1 (0.15%) EPiServer
13 1 (0.15%) nginx
13 1 (0.15%) WebSphere
Applications
1 233 (34.52%) Microsoft Office
2 29 (4.30%) Microsoft Excel
3 17 (2.52%) Microsoft PowerPoint
4 6 (0.89%) MS Visio
5 4 (0.59%) Adobe Creative Suite
6 2 (0.30%) Adobe Illustrator
6 2 (0.30%) AutoCAD
6 2 (0.30%) InDesign
6 2 (0.30%) Photoshop
6 2 (0.30%) Revit
7 1 (0.15%) Maya
Business Applications
1 12 (1.78%) Dynamics CRM
2 6 (0.89%) NetSuite
3 1 (0.15%) Dynamics NAV
3 1 (0.15%) Orchard Housing
3 1 (0.15%) Visualfiles
Cloud Services
1 158 (23.41%) Office 365
2 25 (3.70%) Microsoft Azure
3 6 (0.89%) Amazon AWS
3 6 (0.89%) OneDrive
4 4 (0.59%) Mimecast
5 3 (0.44%) SaaS
6 2 (0.30%) Amazon EC2
7 1 (0.15%) Adobe Creative Cloud
7 1 (0.15%) Azure Active Directory
7 1 (0.15%) Dynamics 365
Communications & Networking
1 100 (14.81%) DNS
2 88 (13.04%) TCP/IP
3 85 (12.59%) DHCP
4 57 (8.44%) Firewall
5 55 (8.15%) VPN
6 43 (6.37%) VoIP
7 42 (6.22%) LAN
8 40 (5.93%) WAN
9 36 (5.33%) Wi-Fi
10 28 (4.15%) Internet
11 26 (3.85%) Skype
12 20 (2.96%) IP Telephony
13 17 (2.52%) Remote Desktop
13 17 (2.52%) Wireless
14 15 (2.22%) SAN
15 12 (1.78%) VLAN
16 7 (1.04%) ADSL
16 7 (1.04%) OpenVPN
17 6 (0.89%) Broadband
17 6 (0.89%) MPLS
Database & Business Intelligence
1 22 (3.26%) SQL Server
2 5 (0.74%) MySQL
3 3 (0.44%) SQL Server 2005
4 2 (0.30%) Oracle Reports
4 2 (0.30%) QlikView
5 1 (0.15%) Blockchain
5 1 (0.15%) MS Access
5 1 (0.15%) Oracle Database
5 1 (0.15%) Relational Database
Development Applications
1 10 (1.48%) JIRA
2 6 (0.89%) Visual Studio
3 2 (0.30%) Eclipse
General
1 89 (13.19%) Finance
2 53 (7.85%) Law
3 33 (4.89%) Legal
3 33 (4.89%) Telecoms
4 32 (4.74%) Manufacturing
5 16 (2.37%) Retail
6 13 (1.93%) Marketing
7 10 (1.48%) Electronics
8 8 (1.19%) Advertising
9 6 (0.89%) Banking
9 6 (0.89%) Games
10 5 (0.74%) Financial Institution
11 3 (0.44%) Automotive
11 3 (0.44%) German Language
12 2 (0.30%) Italian Language
12 2 (0.30%) Publishing
13 1 (0.15%) Billing
13 1 (0.15%) Dutch Language
13 1 (0.15%) Multimedia
Libraries, Frameworks & Software Standards
1 16 (2.37%) .NET
2 6 (0.89%) HTML
2 6 (0.89%) Velocity
2 6 (0.89%) XML
3 5 (0.74%) FIX Protocol
4 2 (0.30%) Apache Flex
4 2 (0.30%) PRADO
5 1 (0.15%) .NET Framework
5 1 (0.15%) CSS
5 1 (0.15%) Entity Framework
5 1 (0.15%) LAMP
5 1 (0.15%) Middleware
5 1 (0.15%) Web Services
Miscellaneous
1 37 (5.48%) Blackberry
2 27 (4.00%) Analytical Skills
3 24 (3.56%) Driving Licence
4 20 (2.96%) User Experience
5 18 (2.67%) Computer Science
5 18 (2.67%) iPhone
6 17 (2.52%) Video Conferencing
7 13 (1.93%) iPad
7 13 (1.93%) Smartphone
8 12 (1.78%) Management Information System
9 9 (1.33%) EPoS
10 4 (0.59%) AS400
10 4 (0.59%) Data Centre
10 4 (0.59%) FMCG
11 3 (0.44%) CCTV
11 3 (0.44%) Equities
11 3 (0.44%) Replication
12 2 (0.30%) CMDB
12 2 (0.30%) Handset
12 2 (0.30%) Hedge funds
Operating Systems
1 506 (74.96%) Windows
2 224 (33.19%) Windows Server
3 221 (32.74%) Windows 7
4 133 (19.70%) Windows 10
5 90 (13.33%) Windows Server 2012
6 84 (12.44%) Windows Server 2008
7 63 (9.33%) Windows 8
8 38 (5.63%) Apple iOS
8 38 (5.63%) Linux
9 21 (3.11%) Android
10 19 (2.81%) Mac OS X
11 18 (2.67%) Windows XP
12 15 (2.22%) Unix
13 12 (1.78%) Windows Vista
14 8 (1.19%) Windows Server 2003
15 6 (0.89%) Red Hat Enterprise Linux
15 6 (0.89%) Windows Mobile
16 2 (0.30%) Mac OS
17 1 (0.15%) Ubuntu
17 1 (0.15%) Windows 2000
Processes & Methodologies
1 149 (22.07%) ITIL
2 39 (5.78%) Service Management
3 37 (5.48%) Incident Management
4 27 (4.00%) CRM
5 26 (3.85%) Problem Management
6 22 (3.26%) Server Virtualisation
7 20 (2.96%) Service Delivery
8 17 (2.52%) Time Management
9 14 (2.07%) Business Intelligence
10 13 (1.93%) Continuous Improvement
10 13 (1.93%) Disaster Recovery
10 13 (1.93%) Mentoring
11 12 (1.78%) Configuration Management
12 11 (1.63%) Change Management
12 11 (1.63%) Stakeholder Management
13 10 (1.48%) Asset Management
13 10 (1.48%) Digital Marketing
13 10 (1.48%) ERP
13 10 (1.48%) Programme Management
14 9 (1.33%) PRINCE2
Programming Languages
1 83 (12.30%) SQL
2 15 (2.22%) PowerShell
3 6 (0.89%) C#
4 5 (0.74%) Bash Shell
5 4 (0.59%) JavaScript
6 3 (0.44%) Java
6 3 (0.44%) Perl
6 3 (0.44%) PHP
6 3 (0.44%) Python
7 2 (0.30%) C
7 2 (0.30%) VBA
8 1 (0.15%) Ruby
8 1 (0.15%) Shell Script
8 1 (0.15%) T-SQL
8 1 (0.15%) VB.NET
Qualifications
1 83 (12.30%) Microsoft Certification
2 48 (7.11%) MCP
3 40 (5.93%) Degree
4 38 (5.63%) MCSE
5 37 (5.48%) MCSA
6 24 (3.56%) ITIL Certification
7 18 (2.67%) CCNA
7 18 (2.67%) Cisco Certification
8 16 (2.37%) MCITP
9 12 (1.78%) A+ Certification
9 12 (1.78%) Computer Science Degree
10 10 (1.48%) MCDST
11 9 (1.33%) Security Cleared
12 5 (0.74%) SC Cleared
13 4 (0.59%) DBS Check
13 4 (0.59%) Network+ Certification
14 3 (0.44%) MCTS
14 3 (0.44%) NVQ Level 3
15 1 (0.15%) ITIL Foundation Certificate
15 1 (0.15%) MOS
Quality Assurance & Compliance
1 60 (8.89%) SLA
2 5 (0.74%) GxP
3 3 (0.44%) Data Quality
4 1 (0.15%) COBIT
4 1 (0.15%) PCI DSS
4 1 (0.15%) Sarbanes-Oxley
System Software
1 377 (55.85%) Active Directory
2 62 (9.19%) VMware Infrastructure
3 33 (4.89%) Hyper-V
4 12 (1.78%) vSphere
5 11 (1.63%) VMware ESXi
6 10 (1.48%) XenApp
7 7 (1.04%) Terminal Services
8 6 (0.89%) KVM
8 6 (0.89%) NFS
8 6 (0.89%) oVirt
8 6 (0.89%) pfSense
8 6 (0.89%) Samba
9 5 (0.74%) Virtual Servers
10 3 (0.44%) Microsoft Virtual Server
11 2 (0.30%) BitLocker
11 2 (0.30%) Firmware
11 2 (0.30%) Virtual Machines
11 2 (0.30%) XenDesktop
12 1 (0.15%) LXC
12 1 (0.15%) Xsan
Systems Management
1 26 (3.85%) SCCM
2 12 (1.78%) Backup Exec
3 7 (1.04%) Systems Management Server (SMS)
4 6 (0.89%) Bacula
4 6 (0.89%) WSUS
5 5 (0.74%) Microsoft Intune
5 5 (0.74%) ServiceCenter
6 3 (0.44%) Nagios
6 3 (0.44%) vCenter Server
7 2 (0.30%) Norton AntiVirus
8 1 (0.15%) AirWatch
8 1 (0.15%) Cisco CUCM
8 1 (0.15%) Jamf Pro
Vendors
1 391 (57.93%) Microsoft
2 96 (14.22%) VMware
3 84 (12.44%) Citrix
4 46 (6.81%) Apple
5 37 (5.48%) Cisco
6 29 (4.30%) HP
7 25 (3.70%) iManage
8 17 (2.52%) Dell
9 15 (2.22%) Sophos
10 14 (2.07%) SAP
11 12 (1.78%) Oracle
12 11 (1.63%) Google
13 9 (1.33%) Mitel
13 9 (1.33%) Remedy
13 9 (1.33%) ServiceNow
13 9 (1.33%) Veeam
14 8 (1.19%) Juniper
14 8 (1.19%) LANDesk
15 7 (1.04%) Avaya
16 6 (0.89%) Red Hat