1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 30 June 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
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6 months to 30 Jun 2026 |
Same period 2025 | Same period 2024 |
|---|---|---|---|
| Rank | 555 | 600 | 750 |
| Rank change year-on-year | +45 | +150 | +5 |
| Permanent jobs requiring a 1st/2nd Line Support | 199 | 76 | 150 |
| As % of all permanent jobs in the UK | 0.21% | 0.16% | 0.14% |
| As % of the Job Titles category | 0.22% | 0.18% | 0.15% |
| Number of salaries quoted | 189 | 76 | 132 |
| 10th Percentile | £26,000 | £25,000 | £24,025 |
| 25th Percentile | £28,250 | £26,500 | £26,500 |
| Median annual salary (50th Percentile) | £30,000 | £31,250 | £30,000 |
| Median % change year-on-year | -4.00% | +4.17% | - |
| 75th Percentile | £35,000 | £35,625 | £34,500 |
| 90th Percentile | £37,500 | £40,125 | £40,000 |
| UK excluding London median annual salary | £30,000 | £30,000 | £28,500 |
| % change year-on-year | - | +5.26% | +1.79% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 90,569 | 41,555 | 99,935 |
| % of permanent jobs with a recognized job title | 94.11% | 89.51% | 94.72% |
| Number of salaries quoted | 62,167 | 23,987 | 72,008 |
| 10th Percentile | £30,000 | £28,750 | £28,500 |
| 25th Percentile | £40,000 | £38,500 | £38,750 |
| Median annual salary (50th Percentile) | £55,000 | £56,673 | £52,500 |
| Median % change year-on-year | -2.95% | +7.95% | -12.50% |
| 75th Percentile | £75,000 | £76,250 | £70,000 |
| 90th Percentile | £95,000 | £97,500 | £90,000 |
| UK excluding London median annual salary | £51,000 | £50,000 | £50,000 |
| % change year-on-year | +2.00% | - | -6.54% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 30 June 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 30 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +37 | 178 | £30,000 | -4.76% | 11 |
| UK excluding London | +42 | 165 | £30,000 | - | 10 |
| North of England | -13 | 52 | £29,500 | -9.92% | 4 |
| South East | +12 | 49 | £30,000 | -4.76% | 2 |
| North West | +29 | 32 | £29,750 | -9.16% | 4 |
| London | -14 | 30 | £34,500 | -4.17% | 2 |
| East of England | +1 | 26 | £33,750 | +20.54% | 1 |
| Yorkshire | -16 | 20 | £26,000 | -25.71% | |
| Midlands | -47 | 17 | £28,500 | +5.56% | 2 |
| Scotland | - | 17 | £32,250 | - | |
| West Midlands | -25 | 13 | £28,500 | +5.56% | 1 |
| Work from Home | -26 | 11 | £30,000 | +11.11% | 2 |
| East Midlands | -36 | 4 | £26,000 | -20.00% | 1 |
| South West | -58 | 4 | £32,000 | +3.23% |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 30 June 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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