1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 10 February 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 10 Feb 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 502 | 624 | 627 |
| Rank change year-on-year | +122 | +3 | +215 |
| Permanent jobs requiring a 1st/2nd Line Support | 169 | 71 | 177 |
| As % of all permanent jobs in the UK | 0.26% | 0.14% | 0.24% |
| As % of the Job Titles category | 0.28% | 0.15% | 0.25% |
| Number of salaries quoted | 165 | 58 | 168 |
| 10th Percentile | £26,000 | £26,000 | £23,000 |
| 25th Percentile | £27,000 | £29,938 | £26,250 |
| Median annual salary (50th Percentile) | £30,000 | £35,000 | £30,000 |
| Median % change year-on-year | -14.29% | +16.67% | - |
| 75th Percentile | £33,750 | £45,000 | £35,750 |
| 90th Percentile | £39,500 | £57,500 | £45,000 |
| UK excluding London median annual salary | £30,000 | £31,000 | £28,000 |
| % change year-on-year | -3.23% | +10.71% | -0.88% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 59,861 | 45,885 | 70,536 |
| % of permanent jobs with a recognized job title | 91.11% | 91.77% | 94.92% |
| Number of salaries quoted | 37,368 | 23,689 | 55,248 |
| 10th Percentile | £29,000 | £33,500 | £28,500 |
| 25th Percentile | £37,500 | £45,000 | £39,500 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £55,000 |
| Median % change year-on-year | -8.33% | +9.09% | -8.33% |
| 75th Percentile | £75,000 | £80,000 | £73,750 |
| 90th Percentile | £95,000 | £100,000 | £92,500 |
| UK excluding London median annual salary | £50,000 | £55,000 | £50,000 |
| % change year-on-year | -9.09% | +10.00% | -4.76% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 10 February 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 10 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +150 | 160 | £30,000 | -3.23% | 22 |
| England | +132 | 151 | £30,000 | -14.29% | 23 |
| North of England | +40 | 47 | £29,000 | -10.77% | 5 |
| Midlands | +48 | 43 | £29,000 | -7.20% | 4 |
| South East | +42 | 42 | £30,000 | -9.09% | 9 |
| Work from Home | +74 | 35 | £30,000 | +13.21% | |
| North West | +47 | 30 | £29,500 | -9.58% | 1 |
| East Midlands | +14 | 30 | £30,000 | -4.00% | |
| Scotland | +5 | 17 | £32,250 | +21.70% | 1 |
| Yorkshire | -18 | 17 | £26,000 | +13.04% | 4 |
| West Midlands | +29 | 13 | £28,000 | - | 4 |
| London | +2 | 8 | £40,000 | -5.88% | 5 |
| East of England | +25 | 6 | £36,250 | +39.42% | 2 |
| South West | -11 | 5 | £30,000 | +36.36% | 1 |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 10 February 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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