1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 21 July 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
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6 months to 21 Jul 2026 |
Same period 2025 | Same period 2024 |
|---|---|---|---|
| Rank | 587 | 603 | 724 |
| Rank change year-on-year | +16 | +121 | -30 |
| Permanent jobs requiring a 1st/2nd Line Support | 185 | 77 | 124 |
| As % of all permanent jobs in the UK | 0.18% | 0.16% | 0.13% |
| As % of the Job Titles category | 0.20% | 0.17% | 0.14% |
| Number of salaries quoted | 169 | 77 | 108 |
| 10th Percentile | £26,700 | £25,900 | £25,000 |
| 25th Percentile | £28,250 | £26,500 | £26,750 |
| Median annual salary (50th Percentile) | £31,500 | £31,000 | £30,875 |
| Median % change year-on-year | +1.61% | +0.40% | +2.92% |
| 75th Percentile | £35,000 | £34,125 | £35,000 |
| 90th Percentile | £37,500 | £40,000 | £40,000 |
| UK excluding London median annual salary | £30,000 | £31,000 | £29,000 |
| % change year-on-year | -3.23% | +6.90% | - |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 94,323 | 44,218 | 88,743 |
| % of permanent jobs with a recognized job title | 94.27% | 89.88% | 94.74% |
| Number of salaries quoted | 64,728 | 26,167 | 62,366 |
| 10th Percentile | £30,000 | £28,750 | £29,750 |
| 25th Percentile | £40,000 | £37,500 | £40,000 |
| Median annual salary (50th Percentile) | £55,000 | £55,000 | £54,000 |
| Median % change year-on-year | - | +1.85% | -10.00% |
| 75th Percentile | £75,000 | £75,000 | £71,250 |
| 90th Percentile | £95,000 | £96,250 | £90,000 |
| UK excluding London median annual salary | £52,500 | £50,000 | £50,000 |
| % change year-on-year | +5.00% | - | -5.66% |
1st/2nd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend
Salary distribution trend for 1st/2nd Line Support job vacancies in the UK.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 21 July 2026.
1st/2nd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 21 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +46 | 172 | £31,500 | - | 6 |
| UK excluding London | +16 | 150 | £30,000 | -3.23% | 6 |
| North of England | +9 | 43 | £30,000 | -11.44% | 1 |
| South East | -6 | 39 | £30,000 | -4.76% | |
| East of England | +14 | 31 | £35,000 | +25.00% | 3 |
| London | +9 | 31 | £35,000 | -2.78% | |
| North West | +22 | 29 | £30,000 | -8.40% | 1 |
| Midlands | -37 | 24 | £28,500 | +5.56% | 2 |
| Yorkshire | -27 | 14 | £30,000 | -14.29% | |
| West Midlands | -22 | 13 | £28,500 | +5.56% | |
| Work from Home | -38 | 12 | £29,250 | +8.33% | |
| East Midlands | -24 | 11 | £26,000 | -20.00% | 2 |
| Scotland | - | 9 | £32,250 | - | |
| South West | -58 | 4 | £32,000 | +3.23% |
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 21 July 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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