Service Desk Engineer Job Trends in the UK excluding London

Service Desk Engineer
UK > UK excluding London

The median Service Desk Engineer salary in the UK excluding London is £28,000 per year, according to job vacancies posted during the 6 months leading to 5 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Jan 2026
Same period 2025 Same period 2024
Rank 492 500 477
Rank change year-on-year +8 -23 +173
Permanent jobs requiring a Service Desk Engineer 22 64 85
As % of all permanent jobs in the UK excluding London 0.052% 0.17% 0.26%
As % of the Job Titles category 0.058% 0.19% 0.28%
Number of salaries quoted 19 56 82
10th Percentile £25,475 £23,500 £21,813
25th Percentile £26,000 £26,188 £25,000
Median annual salary (50th Percentile) £28,000 £30,000 £30,000
Median % change year-on-year -6.67% - -3.23%
75th Percentile £31,875 £36,313 £36,375
90th Percentile £35,750 £38,750 £44,875
UK median annual salary £31,250 £32,500 £30,000
% change year-on-year -3.85% +8.33% -7.69%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 37,931 33,995 30,719
% of permanent jobs with a recognized job title 90.41% 92.95% 95.27%
Number of salaries quoted 22,982 16,737 23,167
10th Percentile £28,000 £31,250 £28,000
25th Percentile £35,000 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £65,000 £68,750 £65,250
90th Percentile £80,000 £82,500 £80,000
UK median annual salary £55,000 £60,000 £58,500
% change year-on-year -8.33% +2.56% -2.50%

Service Desk Engineer
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Engineer' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Service Desk Engineer job vacancy trend in the UK excluding London

Service Desk Engineer
Salary Trend in the UK excluding London

Salary distribution trend for Service Desk Engineer job vacancies in the UK excluding London.

Salary distribution trend for Service Desk Engineer job vacancies in the UK excluding London

Service Desk Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Engineer in the UK excluding London over the 6 months to 5 January 2026.

Salary histogram for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK excluding London region over the 6 months to 5 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +2 7 £35,250 +8.46% 5
North of England +15 5 £26,000 -9.57% 6
South West +12 5 £31,250 -0.79% 1
East of England +20 4 £28,000 -6.67% 1
North West +18 4 £25,188 -35.00% 2
Midlands +12 1 £26,500 -7.83% 3
East Midlands -11 1 £26,500 +6.00% 3
Yorkshire -14 1 £26,250 +5.00% 4
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 5 January 2026, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Engineer in the job title.

1 15 (68.18%) Active Directory
1 15 (68.18%) Microsoft 365
2 14 (63.64%) Microsoft
3 13 (59.09%) Windows
4 11 (50.00%) Azure
5 10 (45.45%) Customer Service
6 6 (27.27%) DHCP
6 6 (27.27%) DNS
6 6 (27.27%) Entra ID
6 6 (27.27%) Problem-Solving
7 5 (22.73%) Cisco
7 5 (22.73%) DBS Check
7 5 (22.73%) LAN
7 5 (22.73%) Microsoft Intune
7 5 (22.73%) WAN
7 5 (22.73%) Windows Server
8 4 (18.18%) Incident Management
8 4 (18.18%) Jamf Pro
9 3 (13.64%) Aruba
9 3 (13.64%) Citrix
9 3 (13.64%) Data Security
9 3 (13.64%) IPsec
9 3 (13.64%) Linux
9 3 (13.64%) OneDrive
9 3 (13.64%) Service Delivery
9 3 (13.64%) SharePoint
9 3 (13.64%) Ubiquiti
9 3 (13.64%) VLAN
9 3 (13.64%) VPN
9 3 (13.64%) Wi-Fi

Service Desk Engineer Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (13.64%) SharePoint
2 1 (4.55%) Microsoft Exchange
Applications
1 1 (4.55%) Microsoft Office
Cloud Services
1 15 (68.18%) Microsoft 365
2 11 (50.00%) Azure
3 6 (27.27%) Entra ID
4 3 (13.64%) OneDrive
5 2 (9.09%) Google Workspace
Communications & Networking
1 6 (27.27%) DHCP
1 6 (27.27%) DNS
2 5 (22.73%) LAN
2 5 (22.73%) WAN
3 3 (13.64%) IPsec
3 3 (13.64%) VLAN
3 3 (13.64%) VPN
3 3 (13.64%) Wi-Fi
General
1 6 (27.27%) Social Skills
2 4 (18.18%) Inclusion and Diversity
3 3 (13.64%) Finance
4 2 (9.09%) Organisational Skills
Miscellaneous
1 4 (18.18%) Driving Licence
2 2 (9.09%) Self-Motivation
2 2 (9.09%) Social Media
3 1 (4.55%) Hybrid Cloud
3 1 (4.55%) Video Conferencing
Operating Systems
1 13 (59.09%) Windows
2 5 (22.73%) Windows Server
3 3 (13.64%) Linux
4 2 (9.09%) Windows 10
5 1 (4.55%) Android
5 1 (4.55%) Apple iOS
Processes & Methodologies
1 10 (45.45%) Customer Service
2 6 (27.27%) Problem-Solving
3 4 (18.18%) Incident Management
4 3 (13.64%) Data Security
4 3 (13.64%) Service Delivery
5 2 (9.09%) Data Protection
5 2 (9.09%) DevOps
5 2 (9.09%) ITIL
5 2 (9.09%) Line Management
5 2 (9.09%) Site Reliability Engineering
5 2 (9.09%) Time Management
6 1 (4.55%) Cybersecurity
Qualifications
1 5 (22.73%) DBS Check
2 2 (9.09%) Degree
3 1 (4.55%) A+ Certification
3 1 (4.55%) Microsoft Certification
Quality Assurance & Compliance
1 2 (9.09%) SLA
System Software
1 15 (68.18%) Active Directory
Systems Management
1 5 (22.73%) Microsoft Intune
2 4 (18.18%) Jamf Pro
3 2 (9.09%) PaperCut
3 2 (9.09%) SCCM
3 2 (9.09%) SmoothWall
Vendors
1 14 (63.64%) Microsoft
2 5 (22.73%) Cisco
3 3 (13.64%) Aruba
3 3 (13.64%) Citrix
3 3 (13.64%) Ubiquiti
4 2 (9.09%) Google
4 2 (9.09%) Meraki
4 2 (9.09%) Sophos