Service Desk Management Jobs in the UK excluding London

Service Desk Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 697 683 810
Rank change year-on-year -14 +127 -156
Permanent jobs citing Service Desk Management 60 78 39
As % of all permanent jobs advertised in the UK excluding London 0.085% 0.13% 0.055%
As % of the Processes & Methodologies category 0.10% 0.14% 0.059%
Number of salaries quoted 46 69 36
10th Percentile £30,625 £22,900 £22,375
25th Percentile £35,000 £25,750 £29,250
Median annual salary (50th Percentile) £42,750 £37,500 £30,750
Median % change year-on-year +14.00% +21.95% -24.07%
75th Percentile £61,250 £48,750 £35,938
90th Percentile £66,137 £55,000 £59,375
UK median annual salary £48,500 £42,500 £35,000
% change year-on-year +14.12% +21.43% -22.22%

All Process and Methodology Skills
UK excluding London

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,550 57,521 66,624
As % of all permanent jobs advertised in the UK excluding London 83.98% 95.64% 94.06%
Number of salaries quoted 41,216 29,548 40,995
10th Percentile £27,250 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Desk Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Desk Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Management in the UK excluding London

Service Desk Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Management in the UK excluding London.

Salary trend for Service Desk Management in the UK excluding London

Service Desk Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Management in the UK excluding London over the 6 months to 9 May 2024.

Salary histogram for Service Desk Management in the UK excluding London

Service Desk Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +51 23 £40,000 -8.57%
Midlands -10 15 £56,000 +55.56%
Yorkshire +100 11 £30,500 -23.75%
East of England +25 10 £32,500 -45.83% 1
North West +7 9 £61,185 +28.81%
East Midlands -17 8 £37,500 +50.00%
West Midlands +13 7 £63,749 +58.63%
South East -12 6 £54,000 +44.00% 1
South West -21 6 £52,500 +43.84%
North East -10 3 £40,000 +6.67%
Service Desk Management
UK

Service Desk Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.00%) Microsoft Exchange
1 9 (15.00%) SharePoint
Applications
1 8 (13.33%) Microsoft Office
Cloud Services
1 31 (51.67%) Microsoft 365
2 25 (41.67%) Azure
3 6 (10.00%) Entra ID
4 2 (3.33%) Dynamics 365
4 2 (3.33%) SaaS
5 1 (1.67%) AWS
Communications & Networking
1 10 (16.67%) LAN
1 10 (16.67%) WAN
2 8 (13.33%) DHCP
2 8 (13.33%) DNS
2 8 (13.33%) TCP/IP
2 8 (13.33%) WLAN
3 6 (10.00%) Remote Desktop
3 6 (10.00%) VPN
4 5 (8.33%) Firewall
5 4 (6.67%) Cisco Firepower
5 4 (6.67%) Cisco IOS
5 4 (6.67%) Cisco ISE
6 1 (1.67%) Network Security
Database & Business Intelligence
1 6 (10.00%) Amazon RDS
2 1 (1.67%) Oracle Reports
Development Applications
1 1 (1.67%) JIRA
General
1 16 (26.67%) Social Skills
2 11 (18.33%) Public Sector
3 7 (11.67%) Retail
4 5 (8.33%) Finance
5 4 (6.67%) Agriculture
5 4 (6.67%) Telecoms
6 3 (5.00%) Analytical Skills
6 3 (5.00%) Social Housing
7 2 (3.33%) Inclusion and Diversity
8 1 (1.67%) Back Office
8 1 (1.67%) Pharmaceutical
Job Titles
1 15 (25.00%) IT Support
2 13 (21.67%) Service Manager
3 11 (18.33%) Analyst
3 11 (18.33%) Lead
3 11 (18.33%) Team Leader
4 10 (16.67%) IT Analyst
4 10 (16.67%) Service Desk Team Leader
5 9 (15.00%) Service Desk Manager
6 8 (13.33%) IT Support Analyst
6 8 (13.33%) Support Analyst
7 7 (11.67%) Senior
7 7 (11.67%) Service Delivery Specialist
7 7 (11.67%) Service Desk Specialist
7 7 (11.67%) Support Engineer
8 6 (10.00%) 3rd Line Engineer
8 6 (10.00%) 3rd Line Support
8 6 (10.00%) 3rd Line Support Engineer
8 6 (10.00%) IT Engineer
8 6 (10.00%) IT Support Engineer
9 5 (8.33%) IT Manager
Miscellaneous
1 6 (10.00%) iPad
2 3 (5.00%) Driving Licence
2 3 (5.00%) Housing Association
2 3 (5.00%) Management Information System
3 1 (1.67%) CMDB
3 1 (1.67%) Cybercrime
3 1 (1.67%) FMCG
3 1 (1.67%) Onboarding
3 1 (1.67%) PMI
3 1 (1.67%) Self-Motivation
Operating Systems
1 31 (51.67%) Windows
2 17 (28.33%) Windows Server
3 13 (21.67%) Windows 10
4 8 (13.33%) Android
4 8 (13.33%) Apple iOS
5 6 (10.00%) Windows Server 2016
5 6 (10.00%) Windows Server 2019
6 4 (6.67%) Windows 7
7 1 (1.67%) Linux
7 1 (1.67%) Unix
Processes & Methodologies
1 34 (56.67%) ITIL
2 17 (28.33%) Customer Service
3 16 (26.67%) Service Delivery
3 16 (26.67%) Service Management
4 9 (15.00%) Line Management
5 7 (11.67%) Incident Management
5 7 (11.67%) Performance Management
5 7 (11.67%) Problem-Solving
6 6 (10.00%) Agile
6 6 (10.00%) Cybersecurity
6 6 (10.00%) Data Loss Prevention
6 6 (10.00%) Manual Testing
6 6 (10.00%) Remote Monitoring and Management
7 5 (8.33%) Computer Science
7 5 (8.33%) Continuous Improvement
7 5 (8.33%) ITSM
7 5 (8.33%) Major Incident Management
7 5 (8.33%) Problem Management
7 5 (8.33%) Tech Ops
8 4 (6.67%) Network Design
Programming Languages
1 1 (1.67%) SQL
Qualifications
1 8 (13.33%) Degree
2 6 (10.00%) ITIL Certification
3 5 (8.33%) A+ Certification
3 5 (8.33%) Cisco Certification
4 4 (6.67%) CCNP
4 4 (6.67%) MCITP
4 4 (6.67%) Microsoft Certification
5 3 (5.00%) Azure Certification
6 2 (3.33%) Computer Science Degree
6 2 (3.33%) Master's Degree
7 1 (1.67%) CCNA
7 1 (1.67%) PMI Certification
7 1 (1.67%) PMP
Quality Assurance & Compliance
1 10 (16.67%) SLA
2 6 (10.00%) GDPR
3 5 (8.33%) ISO/IEC 27001
4 3 (5.00%) ISO 9001
5 1 (1.67%) Cyber Essentials
5 1 (1.67%) PCI DSS
System Software
1 16 (26.67%) Active Directory
2 12 (20.00%) VMware Infrastructure
3 6 (10.00%) Hyper-V
3 6 (10.00%) Virtual Desktop
3 6 (10.00%) VMware ESXi
Systems Management
1 13 (21.67%) Microsoft Intune
2 8 (13.33%) SCCM
3 1 (1.67%) IBM BigFix
3 1 (1.67%) Tivoli
Vendors
1 22 (36.67%) Microsoft
2 12 (20.00%) VMware
3 10 (16.67%) Citrix
4 8 (13.33%) Cisco
5 5 (8.33%) Meraki
5 5 (8.33%) SolarWinds
6 4 (6.67%) Aruba
6 4 (6.67%) Fortinet
6 4 (6.67%) Palo Alto
6 4 (6.67%) SAP
6 4 (6.67%) ServiceNow
7 3 (5.00%) Sophos
8 1 (1.67%) Oracle
8 1 (1.67%) Remedy
8 1 (1.67%) Splunk