Period
to 31 March 2020

The median annual salary for an IT Support was £26,500 in advertised job vacancies in the UK excluding London during the 6 months to 31 March 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
UK > UK excluding London
6 months to
31 Mar 2020
Same period 2019 Same period 2018
Rank 143 175 180
Rank change year-on-year +32 +5 +2
Permanent jobs requiring an IT Support 1,526 1,633 1,931
As % of all permanent jobs advertised in the UK excluding London 2.31% 1.96% 1.87%
As % of the Job Titles category 2.41% 2.04% 1.93%
Number of salaries quoted 1,363 1,468 1,692
Median annual salary £26,500 £26,408 £25,000
Median salary % change year-on-year +0.35% +5.63% -
10th Percentile £19,500 £19,250 £18,750
90th Percentile £40,250 £38,750 £38,363
UK median annual salary £27,500 £28,000 £26,500
% change year-on-year -1.79% +5.66% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK excluding London
Permanent vacancies in the UK excluding London with a recognized job title 63,417 80,208 99,983
% of permanent IT jobs with a recognized job title 96.02% 96.41% 97.05%
Number of salaries quoted 50,572 63,359 81,705
Median annual salary £45,000 £45,000 £43,000
Median salary % change year-on-year - +4.65% +1.18%
10th Percentile £26,750 £26,250 £26,250
90th Percentile £71,250 £70,000 £66,250
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

IT Support
Job Vacancy Trend in the UK excluding London

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for IT Support in the UK excluding London

IT Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing IT Support in the UK excluding London.

Salary trend for IT Support in the UK excluding London

IT Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing IT Support in the UK excluding London over the 6 months to 31 March 2020.

Salary histogram for IT Support in the UK excluding London

IT Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK excluding London region over the 6 months to 31 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +16 477 £27,000 - 104
North of England +34 327 £24,000 -7.16% 114
South West +33 209 £28,000 +12.00% 45
East of England +40 197 £27,500 -8.33% 51
Midlands +51 195 £27,015 +3.90% 63
North West -4 156 £23,000 -9.80% 50
Yorkshire +56 141 £25,000 -2.91% 45
West Midlands +40 120 £27,500 +5.77% 32
Scotland +61 75 £28,000 +12.00% 8
East Midlands +28 75 £26,530 +4.04% 31
Wales -9 34 £23,000 -11.54% 19
North East +13 30 £22,750 -14.15% 19
Northern Ireland - 13 £24,750 - 3
Channel Islands - 2 £33,000 -
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 31 March 2020, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring IT Support in the job title.

1 1,033 (67.69%) Windows
2 729 (47.77%) Active Directory
3 701 (45.94%) Microsoft
4 590 (38.66%) Office 365
5 519 (34.01%) Windows Server
6 434 (28.44%) Windows 10
7 359 (23.53%) Microsoft Office
8 326 (21.36%) VMware
9 318 (20.84%) Firewall
10 291 (19.07%) ITIL
11 257 (16.84%) MS Exchange
12 253 (16.58%) Windows 7
13 245 (16.06%) DNS
14 234 (15.33%) Problem-Solving
15 211 (13.83%) VMware Infrastructure
16 207 (13.56%) DHCP
17 199 (13.04%) Windows Server 2012
18 197 (12.91%) LAN
19 176 (11.53%) Linux
19 176 (11.53%) SQL
20 174 (11.40%) WAN
21 173 (11.34%) Windows Server 2016
22 172 (11.27%) Hyper-V
23 160 (10.48%) TCP/IP
24 150 (9.83%) Cisco
25 141 (9.24%) Azure
26 135 (8.85%) SQL Server
27 128 (8.39%) SLA
28 126 (8.26%) Microsoft Certification
29 125 (8.19%) Driving Licence

IT Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 257 (16.84%) MS Exchange
2 96 (6.29%) SharePoint
3 72 (4.72%) Exchange Server 2010
4 50 (3.28%) Exchange Server 2013
5 23 (1.51%) IIS
6 16 (1.05%) CMS
7 15 (0.98%) Skype for Business
8 10 (0.66%) Joomla!
8 10 (0.66%) WordPress
9 5 (0.33%) Exchange Server 2007
10 4 (0.26%) Apache
10 4 (0.26%) Confluence
11 3 (0.20%) Moodle
12 1 (0.066%) Documentum
12 1 (0.066%) MS Project Server
12 1 (0.066%) NetWeaver
12 1 (0.066%) Site Server
12 1 (0.066%) Tomcat
Applications
1 359 (23.53%) Microsoft Office
2 55 (3.60%) Microsoft Excel
3 19 (1.25%) Microsoft PowerPoint
4 4 (0.26%) Photoshop
5 2 (0.13%) AutoCAD
5 2 (0.13%) MicroStation
5 2 (0.13%) Revit
6 1 (0.066%) Acrobat
6 1 (0.066%) Adobe Creative Suite
6 1 (0.066%) Microsoft Project
6 1 (0.066%) MS Visio
6 1 (0.066%) OrCAD
6 1 (0.066%) ProjectWise
6 1 (0.066%) PTC Creo
6 1 (0.066%) SOLIDWORKS
6 1 (0.066%) Spreadsheet
6 1 (0.066%) SPSS
6 1 (0.066%) Windchill
Business Applications
1 16 (1.05%) Dynamics CRM
2 8 (0.52%) Dynamics NAV
3 7 (0.46%) Dynamics AX
4 5 (0.33%) Remedy ITSM
5 3 (0.20%) Unit4 Business World
6 2 (0.13%) Elite 3E
6 2 (0.13%) Epicor Tropos
6 2 (0.13%) NetSuite
6 2 (0.13%) Salesforce.com CRM
7 1 (0.066%) Exchequer
7 1 (0.066%) iTrent
7 1 (0.066%) Oracle Applications
7 1 (0.066%) Oracle ERP
7 1 (0.066%) Sage 200
7 1 (0.066%) Sage CRM
7 1 (0.066%) SAP Business One
7 1 (0.066%) Teamcenter
7 1 (0.066%) Visualfiles
7 1 (0.066%) Workfront
Cloud Services
1 590 (38.66%) Office 365
2 141 (9.24%) Azure
3 63 (4.13%) AWS
4 24 (1.57%) Dynamics 365
5 22 (1.44%) OneDrive
6 20 (1.31%) Azure Active Directory
7 19 (1.25%) SaaS
8 16 (1.05%) Power Platform
9 15 (0.98%) G Suite
10 12 (0.79%) Mimecast
11 8 (0.52%) Cloud Computing
11 8 (0.52%) GCP
11 8 (0.52%) PowerApps
12 4 (0.26%) IaaS
13 3 (0.20%) Basecamp
13 3 (0.20%) Slack
13 3 (0.20%) Yammer
14 2 (0.13%) Amazon EC2
14 2 (0.13%) Dropbox
14 2 (0.13%) SuccessFactors
Communications & Networking
1 318 (20.84%) Firewall
2 245 (16.06%) DNS
3 207 (13.56%) DHCP
4 197 (12.91%) LAN
5 174 (11.40%) WAN
6 160 (10.48%) TCP/IP
7 102 (6.68%) VoIP
8 96 (6.29%) VPN
9 89 (5.83%) Wireless
10 65 (4.26%) Internet
11 63 (4.13%) VLAN
12 58 (3.80%) Wi-Fi
13 50 (3.28%) SAN
14 42 (2.75%) Remote Desktop
15 28 (1.83%) Skype
16 27 (1.77%) Unified Communications
17 25 (1.64%) Network Security
17 25 (1.64%) WLAN
18 14 (0.92%) Intranet
19 13 (0.85%) FTP
Database & Business Intelligence
1 135 (8.85%) SQL Server
2 16 (1.05%) MySQL
2 16 (1.05%) SQL Server 2016
3 14 (0.92%) SQL Server 2008
4 13 (0.85%) SQL Server Reporting Services
5 10 (0.66%) Crystal Reports
5 10 (0.66%) MS Access
6 9 (0.59%) Power BI
7 8 (0.52%) Qlik Sense
7 8 (0.52%) SQL Server 2012
8 7 (0.46%) SQL Server 2017
8 7 (0.46%) SQL Server Integration Services
9 4 (0.26%) Oracle Reports
9 4 (0.26%) Relational Database
10 3 (0.20%) Amazon RDS
11 2 (0.13%) CouchDB
11 2 (0.13%) Data Warehouse
11 2 (0.13%) Oracle Database
11 2 (0.13%) PostgreSQL
12 1 (0.066%) SQL Server 2005
Development Applications
1 18 (1.18%) JIRA
2 9 (0.59%) Visual Studio
3 4 (0.26%) Bazaar
3 4 (0.26%) Git (software)
3 4 (0.26%) Octopus Deploy
3 4 (0.26%) Team Foundation Server
4 2 (0.13%) Bitbucket
4 2 (0.13%) Mercurial
4 2 (0.13%) Rational DOORS
4 2 (0.13%) Rational Team Concert
4 2 (0.13%) Subversion
5 1 (0.066%) Eclipse
5 1 (0.066%) GitLab
5 1 (0.066%) Jenkins
5 1 (0.066%) Postman
5 1 (0.066%) SoapUI
5 1 (0.066%) SQL Server Management Studio (SSMS)
5 1 (0.066%) Vagrant
General
1 91 (5.96%) Finance
2 68 (4.46%) Telecoms
3 58 (3.80%) Retail
4 51 (3.34%) Manufacturing
5 34 (2.23%) Public Sector
6 31 (2.03%) Legal
7 23 (1.51%) Marketing
8 18 (1.18%) Automotive
8 18 (1.18%) Law
9 16 (1.05%) German Language
10 11 (0.72%) Advertising
11 8 (0.52%) Local Government
12 7 (0.46%) Social Housing
13 6 (0.39%) Aerospace
14 5 (0.33%) Electronics
14 5 (0.33%) Games
14 5 (0.33%) Publishing
14 5 (0.33%) Retail Banking
15 4 (0.26%) Back Office
15 4 (0.26%) Billing
Libraries, Frameworks & Software Standards
1 23 (1.51%) .NET
2 22 (1.44%) HTML
3 21 (1.38%) CSS
4 15 (0.98%) Web Services
5 14 (0.92%) WSH
6 11 (0.72%) ASP.NET
7 8 (0.52%) XML
8 6 (0.39%) COM
8 6 (0.39%) HTML5
8 6 (0.39%) LDAP
9 3 (0.20%) EDI
9 3 (0.20%) jQuery
9 3 (0.20%) Oracle Fusion
10 2 (0.13%) ASP.NET MVC
10 2 (0.13%) ASP.NET MVC 5
10 2 (0.13%) CSS3
10 2 (0.13%) Elastic Stack
10 2 (0.13%) LAMP
11 1 (0.066%) SAP Basis
11 1 (0.066%) XAMPP
Miscellaneous
1 125 (8.19%) Driving Licence
2 81 (5.31%) Analytical Skills
3 66 (4.33%) Self-Motivation
4 46 (3.01%) Management Information System
5 38 (2.49%) Data Centre
6 20 (1.31%) iPad
7 19 (1.25%) CCTV
8 17 (1.11%) Video Conferencing
9 14 (0.92%) Client/Server
9 14 (0.92%) Smartphone
10 11 (0.72%) FMCG
10 11 (0.72%) Social Media
10 11 (0.72%) User Experience
11 10 (0.66%) EPoS
12 8 (0.52%) CMDB
13 7 (0.46%) iPhone
14 6 (0.39%) Life Science
15 5 (0.33%) Clustering
15 5 (0.33%) Fat Client
15 5 (0.33%) Thin Client
Operating Systems
1 1,033 (67.69%) Windows
2 519 (34.01%) Windows Server
3 434 (28.44%) Windows 10
4 253 (16.58%) Windows 7
5 199 (13.04%) Windows Server 2012
6 176 (11.53%) Linux
7 173 (11.34%) Windows Server 2016
8 112 (7.34%) Windows Server 2008
9 84 (5.50%) Windows 8
10 41 (2.69%) Windows Server 2019
11 36 (2.36%) Mac OS
12 35 (2.29%) Unix
13 34 (2.23%) Apple iOS
14 27 (1.77%) Android
15 23 (1.51%) CentOS
16 17 (1.11%) Mac OS X
17 16 (1.05%) Windows Server 2003
18 8 (0.52%) Windows XP
19 4 (0.26%) Red Hat Enterprise Linux
19 4 (0.26%) Windows Vista
Processes & Methodologies
1 291 (19.07%) ITIL
2 234 (15.33%) Problem-Solving
3 88 (5.77%) Service Management
4 71 (4.65%) Change Management
4 71 (4.65%) Infrastructure Engineering
5 68 (4.46%) Project Management
6 56 (3.67%) Mentoring
7 55 (3.60%) Service Delivery
8 53 (3.47%) Disaster Recovery
9 50 (3.28%) ERP
10 49 (3.21%) Incident Management
11 47 (3.08%) Time Management
12 42 (2.75%) CRM
13 40 (2.62%) ITSM
14 38 (2.49%) Migration
15 36 (2.36%) Decision-Making
15 36 (2.36%) Server Management
16 35 (2.29%) Continuous Improvement
17 34 (2.23%) Kalman Filter
18 32 (2.10%) Root Cause Analysis
Programming Languages
1 176 (11.53%) SQL
2 51 (3.34%) PowerShell
3 37 (2.42%) C
4 18 (1.18%) Java
4 18 (1.18%) JavaScript
5 17 (1.11%) C#
6 16 (1.05%) VB
7 15 (0.98%) VBA
7 15 (0.98%) VBScript
8 10 (0.66%) Python
9 7 (0.46%) Bash Shell
9 7 (0.46%) T-SQL
10 6 (0.39%) PHP
11 5 (0.33%) C++
11 5 (0.33%) Shell Script
12 2 (0.13%) Perl
12 2 (0.13%) Ruby
13 1 (0.066%) R
13 1 (0.066%) VB.NET
13 1 (0.066%) X++
Qualifications
1 126 (8.26%) Microsoft Certification
2 73 (4.78%) Degree
3 71 (4.65%) Security Cleared
4 70 (4.59%) MCSE
5 54 (3.54%) MCSA
6 48 (3.15%) Cisco Certification
6 48 (3.15%) SC Cleared
7 45 (2.95%) CCNA
8 32 (2.10%) DBS Check
9 25 (1.64%) ITIL Certification
10 20 (1.31%) MCITP
11 19 (1.25%) MCP
12 14 (0.92%) A+ Certification
13 13 (0.85%) VMware Certified Professional (VCP)
14 11 (0.72%) HND
15 9 (0.59%) CWNA
15 9 (0.59%) DV Cleared
16 8 (0.52%) HNC
17 7 (0.46%) MCDST
18 6 (0.39%) CCNP
Quality Assurance & Compliance
1 128 (8.39%) SLA
2 38 (2.49%) ISO/IEC 27001
3 10 (0.66%) PCI DSS
4 8 (0.52%) ISO 9001
5 7 (0.46%) QA
6 6 (0.39%) GDPR
7 5 (0.33%) COBIT
8 4 (0.26%) ISO/IEC 20000
9 2 (0.13%) Cyber Essentials
9 2 (0.13%) PMO
10 1 (0.066%) Data Quality
10 1 (0.066%) GAMP
System Software
1 729 (47.77%) Active Directory
2 211 (13.83%) VMware Infrastructure
3 172 (11.27%) Hyper-V
4 35 (2.29%) vSphere
5 33 (2.16%) XenApp
6 32 (2.10%) VMware ESXi
7 20 (1.31%) Virtual Machines
8 16 (1.05%) VirtualBox
9 12 (0.79%) XenDesktop
10 11 (0.72%) Virtual Servers
11 10 (0.66%) Terminal Services
12 9 (0.59%) Firmware
12 9 (0.59%) VMware Workstation
13 8 (0.52%) VMware Server
14 5 (0.33%) Microsoft Virtual Server
15 4 (0.26%) BitLocker
15 4 (0.26%) Virtual Desktop
15 4 (0.26%) Xen
16 3 (0.20%) Docker
16 3 (0.20%) KVM
Systems Management
1 100 (6.55%) SCCM
2 36 (2.36%) WSUS
3 24 (1.57%) Backup Exec
4 18 (1.18%) Microsoft Intune
5 16 (1.05%) SCOM
6 11 (0.72%) Cisco Prime
6 11 (0.72%) McAfee ePO
6 11 (0.72%) Nagios
7 8 (0.52%) Failover Clustering
7 8 (0.52%) Jamf Pro
7 8 (0.52%) Norton AntiVirus
8 7 (0.46%) FortiGate
9 6 (0.39%) Icinga
9 6 (0.39%) Kibana
10 5 (0.33%) Forefront Identity Manager
11 4 (0.26%) Symantec Endpoint Protection
11 4 (0.26%) vCenter Server
12 3 (0.20%) SCSM
12 3 (0.20%) Terraform
13 2 (0.13%) ZABBIX
Vendors
1 701 (45.94%) Microsoft
2 326 (21.36%) VMware
3 150 (9.83%) Cisco
4 122 (7.99%) Citrix
5 67 (4.39%) Apple
6 53 (3.47%) Veeam
7 50 (3.28%) HP
8 45 (2.95%) Dell
9 38 (2.49%) Oracle
10 36 (2.36%) BT
10 36 (2.36%) Fujitsu
11 27 (1.77%) Mitel
12 22 (1.44%) Sage
13 21 (1.38%) Salesforce.com
14 19 (1.25%) Google
14 19 (1.25%) McAfee
14 19 (1.25%) Meraki
15 18 (1.18%) Symantec
16 17 (1.11%) SolarWinds
17 14 (0.92%) Remedy