Technical Support Analyst Jobs with Work from Home Options

Technical Support Analyst
UK > Work from Home

The median Technical Support Analyst salary in Work from Home is £54,296 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 549 630 780
Rank change year-on-year +81 +150 -247
Permanent jobs requiring a Technical Support Analyst 35 33 65
As % of all permanent jobs with a WFH option 0.10% 0.078% 0.096%
As % of the Job Titles category 0.11% 0.081% 0.098%
Number of salaries quoted 28 14 65
10th Percentile £25,675 £28,275 £21,750
25th Percentile £32,500 £31,314 £24,500
Median annual salary (50th Percentile) £54,296 £34,303 £30,000
Median % change year-on-year +58.28% +14.34% -29.41%
75th Percentile £55,696 £43,000 £48,750
90th Percentile £55,825 £47,500 £57,500
UK median annual salary £30,000 £36,000 £32,500
% change year-on-year -16.67% +10.77% +8.33%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,422 40,723 66,198
% of permanent jobs with a recognized job title 95.99% 96.03% 97.39%
Number of salaries quoted 24,878 28,925 42,092
10th Percentile £33,000 £36,500 £36,250
25th Percentile £42,500 £47,250 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Technical Support Analyst trend for jobs with a WFH option

Technical Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Technical Support Analyst.

Technical Support Analyst salary trend for jobs with a WFH option

Technical Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Technical Support Analyst over the 6 months to 4 May 2024.

Technical Support Analyst salary histogram for jobs with a WFH option

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 4 May 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Technical Support Analyst in the job title.

1 25 (71.43%) Windows
2 24 (68.57%) SQL
3 23 (65.71%) ITIL
4 22 (62.86%) SQL Server
4 22 (62.86%) Active Directory
5 17 (48.57%) PL/SQL
5 17 (48.57%) Change Management
5 17 (48.57%) T-SQL
5 17 (48.57%) CRM
5 17 (48.57%) ETL
5 17 (48.57%) Dynamics CRM
5 17 (48.57%) SQL Server Integration Services
5 17 (48.57%) Requirements Analysis
6 14 (40.00%) Degree
6 14 (40.00%) Customer Service
7 12 (34.29%) NEC Housing
7 12 (34.29%) NEC
8 11 (31.43%) Incident Management
8 11 (31.43%) Social Skills
9 9 (25.71%) PRINCE2 Practitioner
9 9 (25.71%) PRINCE2
9 9 (25.71%) Disaster Recovery
10 8 (22.86%) Data Security
10 8 (22.86%) Management Information System
10 8 (22.86%) Knowledge Transfer
10 8 (22.86%) Risk Register
10 8 (22.86%) Housing Association
10 8 (22.86%) Task Automation
10 8 (22.86%) Change Advisory Board
10 8 (22.86%) Root Cause Analysis

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.86%) Microsoft Exchange
Applications
1 6 (17.14%) Microsoft Office
2 2 (5.71%) Microsoft Excel
Business Applications
1 17 (48.57%) Dynamics CRM
2 12 (34.29%) NEC Housing
Cloud Services
1 3 (8.57%) Microsoft 365
1 3 (8.57%) Power Automate
2 1 (2.86%) Entra ID
Communications & Networking
1 3 (8.57%) HTTP
1 3 (8.57%) Internet
2 1 (2.86%) Firewall
Database & Business Intelligence
1 22 (62.86%) SQL Server
2 17 (48.57%) SQL Server Integration Services
General
1 11 (31.43%) Social Skills
2 3 (8.57%) Analytical Skills
2 3 (8.57%) Finance
2 3 (8.57%) Organisational Skills
3 2 (5.71%) Legal
3 2 (5.71%) Retail
4 1 (2.86%) Law
4 1 (2.86%) Manufacturing
4 1 (2.86%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (17.14%) .NET
2 3 (8.57%) ASP.NET
2 3 (8.57%) HTML
2 3 (8.57%) REST
Miscellaneous
1 8 (22.86%) Housing Association
1 8 (22.86%) Management Information System
2 6 (17.14%) Social Media
3 3 (8.57%) Self-Motivation
4 1 (2.86%) Client/Server
4 1 (2.86%) Onboarding
Operating Systems
1 25 (71.43%) Windows
2 7 (20.00%) Windows Server
3 5 (14.29%) Windows 10
4 1 (2.86%) Windows Server 2012
4 1 (2.86%) Windows Server 2016
4 1 (2.86%) Windows Server 2019
Processes & Methodologies
1 23 (65.71%) ITIL
2 17 (48.57%) Change Management
2 17 (48.57%) CRM
2 17 (48.57%) ETL
2 17 (48.57%) Requirements Analysis
3 14 (40.00%) Customer Service
4 11 (31.43%) Incident Management
5 9 (25.71%) Disaster Recovery
5 9 (25.71%) PRINCE2
6 8 (22.86%) Change Advisory Board
6 8 (22.86%) Data Security
6 8 (22.86%) Knowledge Transfer
6 8 (22.86%) Risk Register
6 8 (22.86%) Root Cause Analysis
6 8 (22.86%) Task Automation
7 7 (20.00%) Problem-Solving
8 4 (11.43%) Data Analysis
8 4 (11.43%) Requirements Gathering
9 3 (8.57%) Continuous Improvement
10 2 (5.71%) Problem Management
Programming Languages
1 24 (68.57%) SQL
2 17 (48.57%) PL/SQL
2 17 (48.57%) T-SQL
3 6 (17.14%) C#
Qualifications
1 14 (40.00%) Degree
2 9 (25.71%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 3 (8.57%) SLA
System Software
1 22 (62.86%) Active Directory
2 1 (2.86%) Hyper-V
2 1 (2.86%) VMware Infrastructure
Systems Management
1 1 (2.86%) Microsoft Intune
Vendors
1 12 (34.29%) NEC
2 7 (20.00%) Microsoft
3 3 (8.57%) UiPath
4 2 (5.71%) Oracle
5 1 (2.86%) VMware