Hybrid/Remote Technical Support Analyst Job Trends

Technical Support Analyst
UK > Work from Home

The median Technical Support Analyst salary for remote/hybrid work is £27,500 per year, according to job vacancies posted during the 6 months leading to 20 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Dec 2025
Same period 2024 Same period 2023
Rank 361 422 449
Rank change year-on-year +61 +27 +257
Permanent jobs requiring a Technical Support Analyst 21 20 28
As % of all permanent jobs with remote/hybrid work options 0.14% 0.12% 0.14%
As % of the Job Titles category 0.15% 0.12% 0.15%
Number of salaries quoted 20 19 26
10th Percentile - £30,800 £21,250
25th Percentile £26,250 £31,250 £29,000
Median annual salary (50th Percentile) £27,500 £40,000 £37,500
Median % change year-on-year -31.25% +6.67% -6.25%
75th Percentile £29,063 £42,500 £55,665
90th Percentile £34,047 £42,750 £55,696
UK median annual salary £31,500 £35,500 £37,500
% change year-on-year -11.27% -5.33% -6.25%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,325 16,704 18,945
% of permanent jobs with a recognized job title 93.52% 96.23% 95.67%
Number of salaries quoted 9,291 10,369 15,399
10th Percentile £30,000 £35,000 £36,250
25th Percentile £41,000 £46,250 £46,250
Median annual salary (50th Percentile) £57,500 £60,000 £60,000
Median % change year-on-year -4.17% - -4.00%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £96,750 £97,500 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Technical Support Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'Technical Support Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Technical Support Analyst job vacancy trend for remote/hybrid roles

Technical Support Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote Technical Support Analyst job vacancies.

Salary distribution trend for remote Technical Support Analyst job vacancies

Technical Support Analyst
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Technical Support Analyst over the 6 months to 20 December 2025.

Technical Support Analyst salary histogram for jobs with remote/hybrid work options

Technical Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 20 December 2025, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring Technical Support Analyst in the job title.

1 16 (76.19%) Microsoft
2 15 (71.43%) Problem-Solving
3 13 (61.90%) Data Analysis
3 13 (61.90%) Microsoft Excel
3 13 (61.90%) Microsoft Office
3 13 (61.90%) Microsoft PowerPoint
3 13 (61.90%) Regulatory Compliance
3 13 (61.90%) Release Management
3 13 (61.90%) Spreadsheet
4 5 (23.81%) Windows
5 4 (19.05%) Active Directory
5 4 (19.05%) Azure
5 4 (19.05%) Windows Server
6 2 (9.52%) Collaborative Working
6 2 (9.52%) Customer Service
6 2 (9.52%) Entra ID
6 2 (9.52%) Google
6 2 (9.52%) Google Workspace
6 2 (9.52%) Hyper-V
6 2 (9.52%) Linux
6 2 (9.52%) Mac OS
6 2 (9.52%) Mathematics
6 2 (9.52%) MCP
6 2 (9.52%) Microsoft 365
6 2 (9.52%) Microsoft Certification
6 2 (9.52%) Microsoft Exchange
6 2 (9.52%) Microsoft Intune
6 2 (9.52%) Service Delivery
6 2 (9.52%) SharePoint
6 2 (9.52%) SQL

Technical Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (9.52%) Microsoft Exchange
1 2 (9.52%) SharePoint
Applications
1 13 (61.90%) Microsoft Excel
1 13 (61.90%) Microsoft Office
1 13 (61.90%) Microsoft PowerPoint
1 13 (61.90%) Spreadsheet
Cloud Services
1 4 (19.05%) Azure
2 2 (9.52%) Entra ID
2 2 (9.52%) Google Workspace
2 2 (9.52%) Microsoft 365
Database & Business Intelligence
1 1 (4.76%) Oracle Database
1 1 (4.76%) Oracle Reports
General
1 16 (76.19%) Social Skills
2 13 (61.90%) Analytical Skills
2 13 (61.90%) Finance
3 2 (9.52%) Organisational Skills
Miscellaneous
1 13 (61.90%) Management Information System
1 13 (61.90%) Onboarding
2 2 (9.52%) Client/Server
Operating Systems
1 5 (23.81%) Windows
2 4 (19.05%) Windows Server
3 2 (9.52%) Linux
3 2 (9.52%) Mac OS
4 1 (4.76%) AIX
4 1 (4.76%) Windows 10
4 1 (4.76%) Windows 7
4 1 (4.76%) Windows Server 2003
4 1 (4.76%) Windows Server 2016
Processes & Methodologies
1 15 (71.43%) Problem-Solving
2 13 (61.90%) Data Analysis
2 13 (61.90%) Regulatory Compliance
2 13 (61.90%) Release Management
3 2 (9.52%) Collaborative Working
3 2 (9.52%) Customer Service
3 2 (9.52%) Mathematics
3 2 (9.52%) Service Delivery
3 2 (9.52%) Ticket Management
3 2 (9.52%) Time Management
4 1 (4.76%) Proactive Monitoring
Programming Languages
1 2 (9.52%) SQL
Qualifications
1 2 (9.52%) MCP
1 2 (9.52%) Microsoft Certification
System Software
1 4 (19.05%) Active Directory
2 2 (9.52%) Hyper-V
Systems Management
1 2 (9.52%) Microsoft Intune
Vendors
1 16 (76.19%) Microsoft
2 2 (9.52%) Google
3 1 (4.76%) Citrix
3 1 (4.76%) IBM
3 1 (4.76%) Oracle