Ticket Management Jobs with Hybrid/Remote/WFH Options

Ticket Management
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Ticket Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Ticket Management over the 6 months leading up to 9 May 2025, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 406 539 551
Rank change year-on-year +133 +12 +241
Permanent jobs citing Ticket Management 39 50 110
As % of all permanent jobs with a WFH option 0.23% 0.15% 0.27%
As % of the Processes & Methodologies category 0.25% 0.16% 0.28%
Number of salaries quoted 20 39 70
10th Percentile £27,650 £26,950 £25,000
25th Percentile £30,000 £30,000 £26,224
Median annual salary (50th Percentile) £47,500 £55,000 £31,000
Median % change year-on-year -13.64% +77.42% -8.82%
75th Percentile £58,281 £68,750 £45,000
90th Percentile £75,000 £92,500 £56,750
UK median annual salary £42,139 £39,750 £37,500
% change year-on-year +6.01% +6.00% +10.29%

All Process and Methodology Skills
Work from Home

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 15,587 30,857 39,858
As % of all permanent jobs with a WFH option 93.80% 91.38% 96.11%
Number of salaries quoted 9,824 23,439 27,686
10th Percentile £29,750 £33,750 £37,500
25th Percentile £44,000 £42,500 £47,500
Median annual salary (50th Percentile) £60,000 £57,500 £62,500
Median % change year-on-year +4.35% -8.00% +4.17%
75th Percentile £77,500 £75,000 £82,500
90th Percentile £102,500 £95,000 £100,000
UK median annual salary £57,500 £55,000 £61,180
% change year-on-year +4.55% -10.10% +1.97%

Ticket Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Ticket Management as a proportion of all IT jobs advertised.

Ticket Management trend for jobs with Hybrid/Remote/WFH options

Ticket Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Ticket Management.

Ticket Management salary trend for jobs with a WFH option

Ticket Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Ticket Management over the 6 months to 9 May 2025.

Ticket Management salary histogram for jobs with a WFH option

Ticket Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.69%) Microsoft Exchange
2 1 (2.56%) SharePoint
Applications
1 11 (28.21%) Microsoft Office
Business Applications
1 2 (5.13%) Carpe Diem
1 2 (5.13%) Elite 3E
2 1 (2.56%) Dynamics CRM
Cloud Services
1 21 (53.85%) Microsoft 365
2 12 (30.77%) Azure
3 10 (25.64%) Entra ID
4 9 (23.08%) SaaS
5 1 (2.56%) Cloud Computing
5 1 (2.56%) Dynamics 365
5 1 (2.56%) Power Automate
Communications & Networking
1 12 (30.77%) Firewall
2 3 (7.69%) Remote Desktop
2 3 (7.69%) SAN
3 2 (5.13%) DHCP
3 2 (5.13%) DNS
3 2 (5.13%) LAN
3 2 (5.13%) VPN
3 2 (5.13%) Wireless
4 1 (2.56%) Softphone
4 1 (2.56%) TCP/IP
4 1 (2.56%) WAN
Development Applications
1 1 (2.56%) JIRA
General
1 19 (48.72%) Social Skills
2 8 (20.51%) Back Office
3 5 (12.82%) Games
4 4 (10.26%) Finance
4 4 (10.26%) Legal
5 3 (7.69%) Law
6 2 (5.13%) Analytical Skills
6 2 (5.13%) Retail
7 1 (2.56%) Presentation Skills
Job Titles
1 19 (48.72%) Analyst
2 13 (33.33%) Support Analyst
3 11 (28.21%) 2nd Line Support
4 10 (25.64%) 2nd Line Support Analyst
4 10 (25.64%) Desktop Support
5 9 (23.08%) Product Manager
6 8 (20.51%) Desktop Support Technician
6 8 (20.51%) Desktop Technician
6 8 (20.51%) Support Technician
7 4 (10.26%) IT Support
7 4 (10.26%) Service Analyst
7 4 (10.26%) Service Desk Analyst
8 3 (7.69%) IT Analyst
8 3 (7.69%) Technical Analyst
8 3 (7.69%) Technical Services Analyst
9 2 (5.13%) 2nd Line Desktop Support
9 2 (5.13%) Active Directory Analyst
9 2 (5.13%) IT Support Analyst
10 1 (2.56%) Desktop Support Analyst
10 1 (2.56%) IT Administrator
Miscellaneous
1 3 (7.69%) Driving Licence
1 3 (7.69%) Replication
2 2 (5.13%) Onboarding
2 2 (5.13%) Self-Motivation
3 1 (2.56%) Device Driver
Operating Systems
1 17 (43.59%) Windows
2 10 (25.64%) Windows 10
3 3 (7.69%) Android
3 3 (7.69%) Apple iOS
4 2 (5.13%) Windows Server
5 1 (2.56%) Mac OS
5 1 (2.56%) Windows 7
5 1 (2.56%) Windows 8
Processes & Methodologies
1 28 (71.79%) Customer Service
2 17 (43.59%) Cybersecurity
3 13 (33.33%) ITIL
3 13 (33.33%) Problem-Solving
4 9 (23.08%) Acceptance Criteria
4 9 (23.08%) Agile
4 9 (23.08%) Customer-Centricity
4 9 (23.08%) Market Research
4 9 (23.08%) Product Management
4 9 (23.08%) Product Requirements
4 9 (23.08%) Roadmaps
4 9 (23.08%) Strategic Thinking
4 9 (23.08%) Translating Business Requirements
4 9 (23.08%) User Stories
4 9 (23.08%) Workflow
5 8 (20.51%) Analytics
5 8 (20.51%) Continuous Improvement
5 8 (20.51%) Customer Acquisition
5 8 (20.51%) Patch Management
5 8 (20.51%) Software Deployment
Programming Languages
1 2 (5.13%) PowerShell
2 1 (2.56%) SQL
Qualifications
1 8 (20.51%) CTC Cleared
1 8 (20.51%) Degree
1 8 (20.51%) SC Cleared
1 8 (20.51%) Security Cleared
2 2 (5.13%) CCA
2 2 (5.13%) Citrix Certification
2 2 (5.13%) MCP
Quality Assurance & Compliance
1 12 (30.77%) SLA
2 2 (5.13%) Accessibility
System Software
1 9 (23.08%) Active Directory
2 3 (7.69%) Hyper-V
2 3 (7.69%) VMware Infrastructure
3 2 (5.13%) XenApp
3 2 (5.13%) XenDesktop
Systems Management
1 2 (5.13%) Backup Exec
1 2 (5.13%) Microsoft Intune
1 2 (5.13%) Symantec Endpoint Protection
2 1 (2.56%) SCCM
Vendors
1 22 (56.41%) Microsoft
2 8 (20.51%) Cisco
3 4 (10.26%) Citrix
4 3 (7.69%) VMware
5 2 (5.13%) Dell
5 2 (5.13%) DocuSign
5 2 (5.13%) Fortinet
5 2 (5.13%) iManage
5 2 (5.13%) Intapp
5 2 (5.13%) N-able
5 2 (5.13%) ServiceNow
5 2 (5.13%) Symantec
5 2 (5.13%) Veeam
5 2 (5.13%) Veritas
6 1 (2.56%) Sophos