SLA Contracts in the UK excluding London

Service Level Agreement (SLA)
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 17 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 82 107 97
Rank change year-on-year +25 -10 +29
Contract jobs citing SLA 489 552 835
As % of all contract jobs advertised in the UK excluding London 2.41% 2.40% 2.74%
As % of the Quality Assurance & Compliance category 16.47% 16.27% 18.90%
Number of daily rates quoted 198 295 523
10th Percentile £148 £133 £123
25th Percentile £193 £163 £158
Median daily rate (50th Percentile) £285 £250 £265
Median % change year-on-year +14.00% -5.66% -18.46%
75th Percentile £438 £466 £442
90th Percentile £575 £538 £550
UK median daily rate £330 £300 £375
% change year-on-year +10.00% -20.00% -3.85%
Number of hourly rates quoted 69 60 87
10th Percentile £11.05 £12.66 £11.01
25th Percentile £12.75 £14.20 £12.04
Median hourly rate £14.00 £18.50 £16.50
Median % change year-on-year -24.32% +12.12% +18.32%
75th Percentile £17.72 £31.66 £18.85
90th Percentile £26.15 £47.10 £27.70
UK median hourly rate £14.70 £18.50 £16.68
% change year-on-year -20.54% +10.94% +19.11%

All Quality Assurance and Compliance Skills
UK excluding London

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 2,969 3,392 4,417
As % of all contract IT jobs advertised in the UK excluding London 14.61% 14.76% 14.51%
Number of daily rates quoted 1,750 2,255 3,046
10th Percentile £240 £223 £205
25th Percentile £363 £363 £338
Median daily rate (50th Percentile) £483 £480 £450
Median % change year-on-year +0.73% +6.56% +5.88%
75th Percentile £588 £588 £572
90th Percentile £676 £675 £650
UK median daily rate £510 £525 £515
% change year-on-year -2.86% +1.94% +8.42%
Number of hourly rates quoted 308 189 201
10th Percentile £10.95 £13.16 £11.36
25th Percentile £12.75 £18.09 £15.50
Median hourly rate £18.27 £32.50 £22.29
Median % change year-on-year -43.78% +45.81% +6.14%
75th Percentile £45.00 £62.00 £49.25
90th Percentile £68.75 £77.50 £69.05
UK median hourly rate £21.06 £35.00 £31.00
% change year-on-year -39.84% +12.90% +47.62%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing SLA in the UK excluding London.

Daily rate trend for SLA in the UK excluding London

SLA
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing SLA in the UK excluding London over the 6 months to 17 May 2024.

Daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing SLA in the UK excluding London.

Hourly rate trend for SLA in the UK excluding London

SLA
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing SLA in the UK excluding London over the 6 months to 17 May 2024.

Hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -1 147 £285 +18.75% 98
North of England +17 131 £493 +27.23% 78
North West +37 99 £520 +11.53% 51
South West +32 67 £275 +74.60% 38
Midlands +18 58 £240 -23.20% 73
West Midlands +16 46 £240 -32.39% 48
Scotland +58 36 £286 +68.38% 19
Yorkshire -24 31 £450 +80.00% 20
Wales +34 29 £135 -50.91% 10
East of England -36 22 £258 -6.36% 56
East Midlands +10 12 £270 +42.11% 25
North East +13 1 - - 7
SLA
UK

SLA
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (4.70%) Microsoft Exchange
2 13 (2.66%) SharePoint
3 3 (0.61%) OpenStack
4 1 (0.20%) Alfresco
4 1 (0.20%) Exchange Server 2007
4 1 (0.20%) Exchange Server 2013
4 1 (0.20%) IIS
4 1 (0.20%) JBoss
4 1 (0.20%) Red Hat Fuse
4 1 (0.20%) Skype for Business
4 1 (0.20%) Tomcat
Applications
1 81 (16.56%) Microsoft Office
2 43 (8.79%) Microsoft Excel
3 19 (3.89%) Microsoft PowerPoint
4 6 (1.23%) Spreadsheet
5 5 (1.02%) MS Visio
6 3 (0.61%) Adobe Creative Suite
Business Applications
1 4 (0.82%) Remedy ITSM
2 1 (0.20%) assyst
Cloud Services
1 71 (14.52%) Microsoft 365
2 22 (4.50%) Azure
3 14 (2.86%) OneDrive
4 12 (2.45%) Power Platform
5 8 (1.64%) AWS
6 7 (1.43%) Entra ID
7 3 (0.61%) Serverless
7 3 (0.61%) WhatsApp
8 2 (0.41%) Azure Functions
8 2 (0.41%) Azure Monitor
8 2 (0.41%) Cloud Computing
8 2 (0.41%) Dynamics 365
9 1 (0.20%) Amazon ECS
9 1 (0.20%) Amazon EKS
9 1 (0.20%) IaaS
9 1 (0.20%) Power Automate
9 1 (0.20%) PowerApps
9 1 (0.20%) Yammer
Communications & Networking
1 35 (7.16%) LAN
2 25 (5.11%) VPN
3 23 (4.70%) WAN
4 22 (4.50%) Firewall
5 17 (3.48%) Wireless
6 16 (3.27%) Remote Desktop
7 15 (3.07%) TCP/IP
8 12 (2.45%) SAN
8 12 (2.45%) VoIP
9 10 (2.04%) Wi-Fi
10 8 (1.64%) DNS
11 7 (1.43%) DHCP
11 7 (1.43%) MPLS
11 7 (1.43%) Network Security
11 7 (1.43%) PSTN
12 6 (1.23%) Cisco ASA
12 6 (1.23%) Ethernet
12 6 (1.23%) Internet
12 6 (1.23%) Radio Access Network
13 5 (1.02%) Cisco ISE
Database & Business Intelligence
1 9 (1.84%) Power BI
2 4 (0.82%) PostgreSQL
3 2 (0.41%) GIS
3 2 (0.41%) Tableau
4 1 (0.20%) Data Warehouse
4 1 (0.20%) InterSystems Cache
4 1 (0.20%) Relational Database
Development Applications
1 10 (2.04%) JIRA
2 3 (0.61%) Git
2 3 (0.61%) Mocha
3 1 (0.20%) Cypress.io
3 1 (0.20%) GoCD
3 1 (0.20%) Jenkins
3 1 (0.20%) JUnit
3 1 (0.20%) Yeoman
General
1 241 (49.28%) Social Skills
2 68 (13.91%) Analytical Skills
3 58 (11.86%) Finance
4 42 (8.59%) Telecoms
5 40 (8.18%) Public Sector
6 18 (3.68%) Mandarin Language
7 16 (3.27%) Organisational Skills
8 15 (3.07%) Marketing
9 14 (2.86%) Retail
10 11 (2.25%) Police
11 10 (2.04%) Banking
11 10 (2.04%) Manufacturing
11 10 (2.04%) Presentation Skills
12 7 (1.43%) Electronics
12 7 (1.43%) Legal
13 6 (1.23%) Billing
14 4 (0.82%) Pharmaceutical
15 3 (0.61%) Aerospace
15 3 (0.61%) Front Office
15 3 (0.61%) Law
Job Titles
1 93 (19.02%) Analyst
2 65 (13.29%) Service Analyst
3 59 (12.07%) Service Desk Analyst
4 49 (10.02%) Support Engineer
5 47 (9.61%) Service Desk Agent
6 30 (6.13%) 1st Line Support
7 28 (5.73%) IT Support
8 22 (4.50%) Lead
8 22 (4.50%) Technical Support
9 16 (3.27%) 2nd Line Support
9 16 (3.27%) Data Centre Engineer
9 16 (3.27%) IT Engineer
10 15 (3.07%) Architect
10 15 (3.07%) Delivery Manager
10 15 (3.07%) Network Architect
11 14 (2.86%) Technical Specialist
12 13 (2.66%) Desktop Engineer
12 13 (2.66%) Desktop Support
12 13 (2.66%) Field Engineer
12 13 (2.66%) Network Engineer
Libraries, Frameworks & Software Standards
1 6 (1.23%) .NET
2 4 (0.82%) Jest
2 4 (0.82%) Node.js
2 4 (0.82%) React
3 3 (0.61%) Redux
3 3 (0.61%) Ruby on Rails
4 2 (0.41%) HTML
4 2 (0.41%) Spring Boot
4 2 (0.41%) Web Services
5 1 (0.20%) AngularJS
5 1 (0.20%) Apache Camel
5 1 (0.20%) Elastic Stack
5 1 (0.20%) REST
5 1 (0.20%) RESTful
5 1 (0.20%) SOAP
5 1 (0.20%) Software Packaging
5 1 (0.20%) Spring
5 1 (0.20%) WebRTC
Miscellaneous
1 38 (7.77%) Data Centre
2 21 (4.29%) Management Information System
3 11 (2.25%) Distributed Systems
4 10 (2.04%) CMDB
5 7 (1.43%) Digital Signage
5 7 (1.43%) Video Conferencing
6 6 (1.23%) Clustering
6 6 (1.23%) Driving Licence
6 6 (1.23%) Private Cloud
7 5 (1.02%) BYOD
7 5 (1.02%) Public Cloud
8 4 (0.82%) CCTV
8 4 (0.82%) Self-Motivation
9 2 (0.41%) NHS
9 2 (0.41%) PKI
9 2 (0.41%) Security Operations Centre
9 2 (0.41%) Security Posture
10 1 (0.20%) Blackberry
10 1 (0.20%) Smartcard
10 1 (0.20%) Smartphone
Operating Systems
1 124 (25.36%) Windows
2 53 (10.84%) Windows 10
3 19 (3.89%) Windows 7
4 17 (3.48%) Apple iOS
4 17 (3.48%) Linux
5 15 (3.07%) Unix
6 14 (2.86%) Mac OS
7 10 (2.04%) Windows Server
8 7 (1.43%) Android
8 7 (1.43%) Mac OS X
9 6 (1.23%) Red Hat Enterprise Linux
10 5 (1.02%) Solaris
10 5 (1.02%) Windows Server 2016
11 3 (0.61%) Ubuntu
11 3 (0.61%) Windows Server 2019
12 1 (0.20%) Windows Server 2012
Processes & Methodologies
1 171 (34.97%) Problem-Solving
2 156 (31.90%) Customer Service
3 87 (17.79%) Service Delivery
4 81 (16.56%) ITIL
5 45 (9.20%) Agile
6 40 (8.18%) Service Management
7 38 (7.77%) Continuous Improvement
7 38 (7.77%) Project Delivery
8 37 (7.57%) Root Cause Analysis
9 33 (6.75%) Customer Requirements
10 31 (6.34%) Incident Management
10 31 (6.34%) Stakeholder Management
11 30 (6.13%) Coaching
12 29 (5.93%) Time Management
13 26 (5.32%) ITSM
14 22 (4.50%) Customer Experience
15 20 (4.09%) Decision-Making
15 20 (4.09%) Line Management
16 19 (3.89%) Roadmaps
17 18 (3.68%) Change Management
Programming Languages
1 15 (3.07%) SQL
2 12 (2.45%) PowerShell
3 3 (0.61%) Java
3 3 (0.61%) JavaScript
3 3 (0.61%) Ruby
3 3 (0.61%) VB.NET
4 2 (0.41%) C++
4 2 (0.41%) Kusto Query Language
4 2 (0.41%) Search Processing Language
5 1 (0.20%) Python
5 1 (0.20%) TypeScript
5 1 (0.20%) VB
Qualifications
1 155 (31.70%) Security Cleared
2 104 (21.27%) SC Cleared
3 45 (9.20%) Degree
4 42 (8.59%) DV Cleared
5 25 (5.11%) BPSS Clearance
6 23 (4.70%) Cisco Certification
7 17 (3.48%) CCNP
8 16 (3.27%) CCNA
9 11 (2.25%) Microsoft Certification
10 8 (1.64%) ITIL Certification
10 8 (1.64%) MCSE
11 6 (1.23%) RHCE
12 5 (1.02%) CCSA
12 5 (1.02%) Computer Science Degree
12 5 (1.02%) JNCIA
13 4 (0.82%) BC Cleared
13 4 (0.82%) MCSA
14 3 (0.61%) JNCIS
15 2 (0.41%) Server+ Certification
15 2 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (3.07%) QA
2 11 (2.25%) Disclosure Scotland
3 5 (1.02%) Accessibility
4 3 (0.61%) ISO 9001
4 3 (0.61%) ISO/IEC 20000
5 2 (0.41%) Data Quality
5 2 (0.41%) GDPR
5 2 (0.41%) NIST
6 1 (0.20%) Cyber Essentials
6 1 (0.20%) ISO/IEC 27001
System Software
1 72 (14.72%) Active Directory
2 18 (3.68%) VMware Infrastructure
3 13 (2.66%) Hyper-V
4 6 (1.23%) KVM
4 6 (1.23%) Virtual Machines
5 5 (1.02%) vSphere
6 4 (0.82%) Virtual Desktop
7 2 (0.41%) BitLocker
7 2 (0.41%) Firmware
7 2 (0.41%) Microsoft Virtual Server
7 2 (0.41%) Virtual Servers
8 1 (0.20%) Docker
8 1 (0.20%) VMware ESXi
8 1 (0.20%) VMware NSX
Systems Management
1 41 (8.38%) SCCM
2 17 (3.48%) Microsoft Intune
3 6 (1.23%) Systems Management Server (SMS)
4 5 (1.02%) AirWatch
4 5 (1.02%) Kubernetes
4 5 (1.02%) WSUS
5 4 (0.82%) Active Directory Federation Services
5 4 (0.82%) WhatsUp Gold
6 3 (0.61%) SCOM
6 3 (0.61%) Terraform
7 2 (0.41%) Ansible
7 2 (0.41%) OPNET
7 2 (0.41%) SysTrack
8 1 (0.20%) Single Sign-On
8 1 (0.20%) vRealize
Vendors
1 162 (33.13%) Microsoft
2 57 (11.66%) ServiceNow
3 34 (6.95%) Cisco
4 22 (4.50%) VMware
5 21 (4.29%) HP
6 19 (3.89%) Apple
7 13 (2.66%) Juniper
8 12 (2.45%) BT
9 11 (2.25%) Dell
10 9 (1.84%) SAP
11 7 (1.43%) Remedy
12 6 (1.23%) Computacenter
12 6 (1.23%) Palo Alto
12 6 (1.23%) Red Hat
13 5 (1.02%) Blue Coat
13 5 (1.02%) CheckPoint
13 5 (1.02%) Huawei
14 4 (0.82%) Cadence
14 4 (0.82%) Citrix
14 4 (0.82%) Nokia