IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 465 573 712
Rank change year-on-year +108 +139 -99
Permanent jobs requiring an IT Support Analyst 485 459 591
As % of all permanent jobs advertised in the UK 0.49% 0.45% 0.38%
As % of the Job Titles category 0.52% 0.49% 0.39%
Number of salaries quoted 405 400 542
10th Percentile £24,100 £22,500 £21,250
25th Percentile £26,250 £25,750 £24,000
Median annual salary (50th Percentile) £31,500 £30,000 £28,500
Median % change year-on-year +5.00% +5.26% +1.79%
75th Percentile £38,750 £36,125 £35,000
90th Percentile £46,600 £42,500 £46,925
UK excluding London median annual salary £30,000 £27,500 £26,500
% change year-on-year +9.09% +3.77% +6.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,864 92,882 151,282
% of permanent jobs with a recognized job title 94.64% 91.46% 96.10%
Number of salaries quoted 67,182 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 8 May 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +107 449 £31,500 +1.61% 64
UK excluding London +41 362 £30,000 +9.09% 43
London +72 111 £37,500 +2.74% 23
South East +67 111 £32,500 +9.38% 9
Work from Home +23 93 £32,000 +6.67% 10
North of England +54 77 £29,500 +15.69% 11
Midlands +32 75 £27,000 -1.82% 13
Yorkshire +107 43 £30,250 +4.31% 6
East of England +23 39 £28,750 +4.55% 2
West Midlands +22 39 £28,500 +3.64% 8
South West -35 37 £26,500 -7.83% 8
East Midlands +5 36 £26,250 -4.55% 5
North West -8 31 £28,000 +12.00% 5
Scotland -70 23 £34,500 +25.45% 1
North East -2 3 - -
Wales 0 1 - -

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 255 (52.58%) Windows
2 244 (50.31%) Microsoft 365
3 229 (47.22%) Microsoft
4 227 (46.80%) Active Directory
5 148 (30.52%) Social Skills
6 132 (27.22%) Customer Service
7 122 (25.15%) Azure
8 120 (24.74%) Windows 10
9 115 (23.71%) ITIL
10 107 (22.06%) Microsoft Office
11 102 (21.03%) Microsoft Exchange
12 97 (20.00%) Problem-Solving
13 82 (16.91%) Windows Server
14 58 (11.96%) Finance
15 57 (11.75%) Entra ID
16 56 (11.55%) SCCM
17 55 (11.34%) Service Delivery
18 51 (10.52%) VPN
19 49 (10.10%) Change Management
20 48 (9.90%) Degree
21 47 (9.69%) VMware
22 46 (9.48%) DHCP
23 45 (9.28%) DNS
23 45 (9.28%) ITSM
24 44 (9.07%) WAN
25 43 (8.87%) Law
26 42 (8.66%) Legal
26 42 (8.66%) Firewall
26 42 (8.66%) Analytical Skills
27 41 (8.45%) Service Management

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (21.03%) Microsoft Exchange
2 36 (7.42%) SharePoint
3 7 (1.44%) IIS
4 4 (0.82%) Exchange Server 2013
5 2 (0.41%) Skype for Business
6 1 (0.21%) CMS
Applications
1 107 (22.06%) Microsoft Office
2 6 (1.24%) Microsoft Excel
3 4 (0.82%) Microsoft PowerPoint
4 1 (0.21%) S-PLUS
Business Applications
1 6 (1.24%) Carpe Diem
2 5 (1.03%) Dynamics CRM
2 5 (1.03%) Dynamics GP
3 2 (0.41%) Misys Midas
4 1 (0.21%) Elite 3E
4 1 (0.21%) Epicor Tropos
4 1 (0.21%) Sage X3
4 1 (0.21%) Visualfiles
Cloud Services
1 244 (50.31%) Microsoft 365
2 122 (25.15%) Azure
3 57 (11.75%) Entra ID
4 17 (3.51%) AWS
5 12 (2.47%) OneDrive
6 11 (2.27%) Dynamics 365
6 11 (2.27%) WhatsApp
7 10 (2.06%) Google Workspace
8 9 (1.86%) Power Platform
9 8 (1.65%) Mimecast
10 3 (0.62%) Power Automate
11 2 (0.41%) Azure Stack
11 2 (0.41%) Snowflake
12 1 (0.21%) Adobe Creative Cloud
12 1 (0.21%) GCP
12 1 (0.21%) IaaS
12 1 (0.21%) PaaS
12 1 (0.21%) PowerApps
12 1 (0.21%) SaaS
Communications & Networking
1 51 (10.52%) VPN
2 46 (9.48%) DHCP
3 45 (9.28%) DNS
4 44 (9.07%) WAN
5 42 (8.66%) Firewall
6 41 (8.45%) LAN
7 34 (7.01%) VoIP
8 27 (5.57%) TCP/IP
9 23 (4.74%) Internet
10 21 (4.33%) Wi-Fi
11 18 (3.71%) VLAN
12 11 (2.27%) WLAN
13 9 (1.86%) Structured Cabling
14 8 (1.65%) Broadband
15 7 (1.44%) Cisco IOS
15 7 (1.44%) Remote Desktop
15 7 (1.44%) Skype
15 7 (1.44%) Wireless
16 6 (1.24%) Network Security
17 5 (1.03%) Intranet
Database & Business Intelligence
1 12 (2.47%) SQL Server
2 8 (1.65%) Power BI
3 4 (0.82%) SQL Server Reporting Services
4 3 (0.62%) Oracle Database
4 3 (0.62%) SQL Server Integration Services
5 2 (0.41%) BusinessObjects
5 2 (0.41%) Crystal Reports
Development Applications
1 5 (1.03%) JIRA
General
1 148 (30.52%) Social Skills
2 58 (11.96%) Finance
3 43 (8.87%) Law
4 42 (8.66%) Analytical Skills
4 42 (8.66%) Legal
5 21 (4.33%) Manufacturing
6 14 (2.89%) Inclusion and Diversity
6 14 (2.89%) Retail
7 11 (2.27%) Telecoms
8 8 (1.65%) Banking
8 8 (1.65%) German Language
9 7 (1.44%) Documentation Skills
10 6 (1.24%) Marketing
10 6 (1.24%) Pharmaceutical
11 5 (1.03%) Automotive
11 5 (1.03%) Organisational Skills
11 5 (1.03%) Public Sector
12 4 (0.82%) Agriculture
13 3 (0.62%) Advertising
13 3 (0.62%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.24%) OLE
2 3 (0.62%) Software Packaging
3 1 (0.21%) .NET
3 1 (0.21%) SAML
Miscellaneous
1 24 (4.95%) Fat Client
1 24 (4.95%) Thin Client
2 21 (4.33%) Driving Licence
3 20 (4.12%) Self-Motivation
4 17 (3.51%) Video Conferencing
5 13 (2.68%) Onboarding
6 10 (2.06%) iPad
7 7 (1.44%) iPhone
8 6 (1.24%) e-Learning
8 6 (1.24%) Smartphone
9 5 (1.03%) Educational Technology
9 5 (1.03%) Enterprise Software
9 5 (1.03%) Life Science
10 4 (0.82%) CMDB
10 4 (0.82%) Management Information System
11 3 (0.62%) CCTV
11 3 (0.62%) EPoS
11 3 (0.62%) Media Streaming
11 3 (0.62%) Replication
11 3 (0.62%) Team-Oriented Environment
Operating Systems
1 255 (52.58%) Windows
2 120 (24.74%) Windows 10
3 82 (16.91%) Windows Server
4 39 (8.04%) Apple iOS
5 29 (5.98%) Android
6 23 (4.74%) Linux
7 19 (3.92%) Mac OS
8 16 (3.30%) Windows Server 2019
9 8 (1.65%) Windows 7
10 7 (1.44%) Windows Server 2016
11 6 (1.24%) Mac OS X
11 6 (1.24%) Windows Server 2012
12 5 (1.03%) Unix
13 1 (0.21%) VMS
13 1 (0.21%) Windows 8
13 1 (0.21%) Windows Mobile
13 1 (0.21%) Windows Server 2008
Processes & Methodologies
1 132 (27.22%) Customer Service
2 115 (23.71%) ITIL
3 97 (20.00%) Problem-Solving
4 55 (11.34%) Service Delivery
5 49 (10.10%) Change Management
6 45 (9.28%) ITSM
7 41 (8.45%) Agile
7 41 (8.45%) Service Management
8 33 (6.80%) Continuous Improvement
9 29 (5.98%) Asset Management
10 24 (4.95%) Incident Management
11 22 (4.54%) Problem Management
12 20 (4.12%) Project Planning
13 16 (3.30%) Cybersecurity
13 16 (3.30%) Document Management
13 16 (3.30%) ERP
14 15 (3.09%) Information Security
15 14 (2.89%) Mobile Device Management
16 13 (2.68%) Change Control
16 13 (2.68%) Process Improvement
Programming Languages
1 25 (5.15%) SQL
2 12 (2.47%) PowerShell
3 5 (1.03%) Bash
4 4 (0.82%) C#
4 4 (0.82%) Java
5 3 (0.62%) C
6 2 (0.41%) COBOL
Qualifications
1 48 (9.90%) Degree
2 15 (3.09%) Microsoft Certification
3 10 (2.06%) A+ Certification
3 10 (2.06%) Computer Science Degree
4 9 (1.86%) AWS Certification
5 7 (1.44%) MCP
6 5 (1.03%) CCNA
6 5 (1.03%) Cisco Certification
7 4 (0.82%) Azure Certification
7 4 (0.82%) DBS Check
7 4 (0.82%) MCSE
7 4 (0.82%) SC Cleared
7 4 (0.82%) Security Cleared
8 3 (0.62%) ITIL Certification
8 3 (0.62%) MCITP
9 2 (0.41%) Network+ Certification
10 1 (0.21%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 39 (8.04%) SLA
2 14 (2.89%) Cyber Essentials
3 11 (2.27%) ISO/IEC 27001
4 4 (0.82%) Sarbanes-Oxley
5 2 (0.41%) GDPR
5 2 (0.41%) PMO
6 1 (0.21%) Accessibility
6 1 (0.21%) Cyber Essentials PLUS
System Software
1 227 (46.80%) Active Directory
2 36 (7.42%) VMware Infrastructure
3 24 (4.95%) Virtual Desktop
4 13 (2.68%) Hyper-V
5 1 (0.21%) Virtual Machines
Systems Management
1 56 (11.55%) SCCM
2 28 (5.77%) Microsoft Intune
3 19 (3.92%) Jamf Pro
4 5 (1.03%) AirWatch
4 5 (1.03%) Systems Management Server (SMS)
5 4 (0.82%) PaperCut
5 4 (0.82%) WhatsUp Gold
6 3 (0.62%) FortiGate
7 2 (0.41%) Progress Chef
8 1 (0.21%) MobiControl
8 1 (0.21%) Single Sign-On
Vendors
1 229 (47.22%) Microsoft
2 47 (9.69%) VMware
3 38 (7.84%) Citrix
4 32 (6.60%) Cisco
5 24 (4.95%) Apple
6 17 (3.51%) iManage
6 17 (3.51%) ServiceNow
7 15 (3.09%) Meraki
8 13 (2.68%) Dell
9 12 (2.47%) Adobe
10 11 (2.27%) Avaya
10 11 (2.27%) Bloomberg
10 11 (2.27%) HP
10 11 (2.27%) Veeam
11 8 (1.65%) Palo Alto
12 7 (1.44%) Google
13 6 (1.24%) Canon
13 6 (1.24%) Sage
13 6 (1.24%) SAP
14 5 (1.03%) Rapid7