Period
to 15 November 2019

The median contractor rate for a 3rd Line Support was £297 per day in advertised job vacancies in England during the 6 months to 15 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK > England
6 months to
15 Nov 2019
Same period 2018 Same period 2017
Rank 456 545 472
Rank change year-on-year +89 -73 0
Contract jobs requiring a 3rd Line Support 320 323 429
As % of all contract IT jobs advertised in England 0.42% 0.34% 0.45%
As % of the Job Titles category 0.44% 0.36% 0.48%
Number of daily rates quoted 224 195 312
England median daily rate £297 £300 £280
Median daily rate % change year-on-year -1.17% +7.14% +1.82%
10th Percentile £207 £201 £163
90th Percentile £412 £442 £400
UK median daily rate £295 £300 £275
% change year-on-year -1.67% +9.09% -
Number of hourly rates quoted 4 20 15
England median hourly rate £23.05 £25.00 £19.50
Median hourly rate % change year-on-year -7.79% +28.21% -2.50%
10th Percentile £19.05 £17.30 £12.24
90th Percentile £32.30 £38.20 £32.45
UK median hourly rate £26.00 £25.00 £19.50
% change year-on-year +4.00% +28.21% -2.50%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 72,088 90,275 89,898
% of contract IT jobs with a recognized job title 94.04% 94.78% 94.90%
Number of daily rates quoted 47,777 60,361 59,836
England median daily rate £473 £450 £450
Median daily rate % change year-on-year +5.00% - +5.88%
10th Percentile £263 £275 £263
90th Percentile £650 £638 £625
UK median daily rate £463 £450 £445
% change year-on-year +2.78% +1.12% +4.71%
Number of hourly rates quoted 2,596 2,782 2,662
England median hourly rate £19.46 £18.50 £18.70
Median hourly rate % change year-on-year +5.19% -1.07% +3.89%
10th Percentile £11.17 £11.17 £10.88
90th Percentile £52.50 £48.75 £48.09
UK median hourly rate £19.71 £18.00 £18.70
% change year-on-year +9.50% -3.74% +3.89%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support in England.

Contractor daily rate trend for 3rd Line Support in England

3rd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 3rd Line Support in England over the 6 months to 15 November 2019.

Contractor daily rate histogram for 3rd Line Support in England

3rd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support in England.

Contractor hourly rate trend for 3rd Line Support in England

3rd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 3rd Line Support in England over the 6 months to 15 November 2019.

Contractor hourly rate histogram for 3rd Line Support in England

3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 15 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +64 95 £325 +13.04% 32
North of England +45 61 £275 -13.39% 42
South East +26 57 £300 -4.00% 28
South West +21 57 £265 -3.64% 17
North West +41 30 £250 +13.64% 23
Yorkshire +35 29 £288 -17.86% 15
Midlands +37 27 £248 -21.43% 17
East of England +45 24 £230 -29.23% 13
West Midlands +43 18 £275 -12.70% 9
East Midlands +18 9 £223 -25.83% 8
North East +16 2 £250 -46.24% 4
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 November 2019, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 3rd Line Support in the job title.

1 256 (80.00%) Windows
2 183 (57.19%) Active Directory
3 157 (49.06%) Windows Server
4 135 (42.19%) Microsoft
5 134 (41.88%) Office 365
6 120 (37.50%) VMware
7 109 (34.06%) Windows 10
8 105 (32.81%) SCCM
9 67 (20.94%) Windows Server 2012
10 66 (20.63%) ITIL
11 60 (18.75%) Citrix
12 57 (17.81%) PowerShell
13 56 (17.50%) WAN
14 54 (16.88%) DNS
14 54 (16.88%) Azure
15 52 (16.25%) Windows 7
16 51 (15.94%) MS Exchange
16 51 (15.94%) LAN
17 43 (13.44%) Hyper-V
17 43 (13.44%) Windows Server 2008
18 42 (13.13%) Cisco
19 41 (12.81%) DHCP
19 41 (12.81%) SQL
20 40 (12.50%) Security Cleared
21 38 (11.88%) VMware Infrastructure
21 38 (11.88%) Finance
21 38 (11.88%) Infrastructure Engineering
22 37 (11.56%) Firewall
23 33 (10.31%) SQL Server
23 33 (10.31%) Microsoft Office

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (15.94%) MS Exchange
2 28 (8.75%) SharePoint
3 23 (7.19%) Skype for Business
4 16 (5.00%) IIS
5 13 (4.06%) Exchange Server 2010
6 9 (2.81%) Exchange Server 2013
7 5 (1.56%) Confluence
8 3 (0.94%) Exchange Server 2007
9 2 (0.63%) SharePoint 2013
9 2 (0.63%) WordPress
10 1 (0.31%) Exchange Server 2000
10 1 (0.31%) Exchange Server 2003
10 1 (0.31%) SharePoint 2010
Applications
1 33 (10.31%) Microsoft Office
2 1 (0.31%) Microsoft Excel
2 1 (0.31%) Microsoft PowerPoint
2 1 (0.31%) Microsoft Project
2 1 (0.31%) MS Visio
Business Applications
1 1 (0.31%) Dynamics CRM
1 1 (0.31%) Dynamics GP
1 1 (0.31%) Dynamics NAV
1 1 (0.31%) Remedy ITSM
1 1 (0.31%) Workfront
Cloud Services
1 134 (41.88%) Office 365
2 54 (16.88%) Azure
3 13 (4.06%) AWS
4 9 (2.81%) Azure Active Directory
5 7 (2.19%) G Suite
6 4 (1.25%) OneDrive
7 3 (0.94%) IaaS
7 3 (0.94%) Mimecast
7 3 (0.94%) SaaS
8 2 (0.63%) PaaS
8 2 (0.63%) Power Platform
9 1 (0.31%) GCP
9 1 (0.31%) IBM Cloud
9 1 (0.31%) iTunes
9 1 (0.31%) SoftLayer
Communications & Networking
1 56 (17.50%) WAN
2 54 (16.88%) DNS
3 51 (15.94%) LAN
4 41 (12.81%) DHCP
5 37 (11.56%) Firewall
6 29 (9.06%) VPN
7 27 (8.44%) TCP/IP
8 26 (8.13%) Skype
9 19 (5.94%) SAN
10 14 (4.38%) Wireless
11 13 (4.06%) VLAN
11 13 (4.06%) Wi-Fi
12 9 (2.81%) VoIP
13 7 (2.19%) H.323
13 7 (2.19%) ISDN
13 7 (2.19%) WLAN
14 6 (1.88%) Intranet
14 6 (1.88%) VSAN
15 5 (1.56%) BGP
15 5 (1.56%) Network Security
Database & Business Intelligence
1 33 (10.31%) SQL Server
2 5 (1.56%) SQL Server 2008
2 5 (1.56%) SQL Server 2012
3 3 (0.94%) Data Warehouse
3 3 (0.94%) Oracle Database
3 3 (0.94%) SQL Server 2016
4 2 (0.63%) Crystal Reports
4 2 (0.63%) DB2
4 2 (0.63%) MySQL
4 2 (0.63%) Power BI
4 2 (0.63%) SQL Server Reporting Services
5 1 (0.31%) PostgreSQL
5 1 (0.31%) SQL Server Integration Services
Development Applications
1 6 (1.88%) JIRA
2 2 (0.63%) Hudson
3 1 (0.31%) MSI
General
1 38 (11.88%) Finance
2 14 (4.38%) Public Sector
3 11 (3.44%) Banking
4 7 (2.19%) Retail
5 4 (1.25%) Local Government
6 2 (0.63%) Law
6 2 (0.63%) Telecoms
7 1 (0.31%) Advertising
7 1 (0.31%) Back Office
7 1 (0.31%) Investment Banking
7 1 (0.31%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (1.88%) Middleware
2 5 (1.56%) Web Services
3 4 (1.25%) .NET
4 3 (0.94%) Software Packaging
5 2 (0.63%) LDAP
5 2 (0.63%) ODBC
6 1 (0.31%) COM
6 1 (0.31%) SAML
Miscellaneous
1 13 (4.06%) Analytical Skills
2 9 (2.81%) Data Centre
3 6 (1.88%) Management Information System
3 6 (1.88%) PKI
4 5 (1.56%) Self-Motivation
5 4 (1.25%) Distributed Denial-of-Service
5 4 (1.25%) Driving Licence
6 3 (0.94%) CCTV
6 3 (0.94%) Client/Server
6 3 (0.94%) Clustering
6 3 (0.94%) Microsoft Licensing
6 3 (0.94%) NHS
6 3 (0.94%) Public Cloud
6 3 (0.94%) User Experience
7 2 (0.63%) Enterprise Storage
7 2 (0.63%) EPoS
7 2 (0.63%) Fat Client
7 2 (0.63%) Smartphone
7 2 (0.63%) Thin Client
7 2 (0.63%) Video Conferencing
Operating Systems
1 256 (80.00%) Windows
2 157 (49.06%) Windows Server
3 109 (34.06%) Windows 10
4 67 (20.94%) Windows Server 2012
5 52 (16.25%) Windows 7
6 43 (13.44%) Windows Server 2008
7 28 (8.75%) Linux
8 14 (4.38%) Windows 8
9 9 (2.81%) Windows XP
10 7 (2.19%) Ubuntu
11 6 (1.88%) Windows Server 2003
12 4 (1.25%) Android
12 4 (1.25%) Red Hat Enterprise Linux
12 4 (1.25%) Unix
13 3 (0.94%) Mac OS
13 3 (0.94%) Mac OS X
13 3 (0.94%) Windows Mobile
14 2 (0.63%) Debian
14 2 (0.63%) Solaris
14 2 (0.63%) Windows NT
Processes & Methodologies
1 66 (20.63%) ITIL
2 38 (11.88%) Infrastructure Engineering
3 32 (10.00%) Migration
4 16 (5.00%) Problem-Solving
5 13 (4.06%) Service Delivery
6 12 (3.75%) Disaster Recovery
6 12 (3.75%) Incident Management
7 11 (3.44%) Mentoring
7 11 (3.44%) Problem Management
7 11 (3.44%) Root Cause Analysis
8 10 (3.13%) Change Management
8 10 (3.13%) Configuration Management
9 9 (2.81%) ITIL V3
10 8 (2.50%) Agile Software Development
10 8 (2.50%) Continuous Improvement
11 7 (2.19%) ITSM
11 7 (2.19%) Stakeholder Management
12 6 (1.88%) Identity Management
12 6 (1.88%) Information Security
12 6 (1.88%) Service Management
Programming Languages
1 57 (17.81%) PowerShell
2 41 (12.81%) SQL
3 6 (1.88%) VBScript
4 3 (0.94%) C
4 3 (0.94%) Perl
4 3 (0.94%) Shell Script
5 2 (0.63%) Bash Shell
5 2 (0.63%) Python
5 2 (0.63%) VB
5 2 (0.63%) VB6
6 1 (0.31%) C#
6 1 (0.31%) PHP
6 1 (0.31%) RPG
Qualifications
1 40 (12.50%) Security Cleared
2 30 (9.38%) Microsoft Certification
3 23 (7.19%) SC Cleared
4 19 (5.94%) MCSE
5 15 (4.69%) DV Cleared
6 13 (4.06%) Cisco Certification
6 13 (4.06%) ITIL Certification
7 12 (3.75%) MCSA
8 11 (3.44%) CCNA
9 8 (2.50%) Citrix Certification
10 7 (2.19%) Degree
11 6 (1.88%) CCA
11 6 (1.88%) VMware Certified Professional (VCP)
12 5 (1.56%) DBS Check
12 5 (1.56%) MCITP
13 4 (1.25%) CCNP
13 4 (1.25%) MCP
13 4 (1.25%) SSCP
14 2 (0.63%) ITIL Foundation Certificate
14 2 (0.63%) MOS
Quality Assurance & Compliance
1 17 (5.31%) SLA
2 4 (1.25%) PCI DSS
3 2 (0.63%) ISO/IEC 27001
4 1 (0.31%) Government Security Classifications
4 1 (0.31%) GxP
4 1 (0.31%) HMG Security Policy Framework
4 1 (0.31%) NCSC
System Software
1 183 (57.19%) Active Directory
2 43 (13.44%) Hyper-V
3 38 (11.88%) VMware Infrastructure
4 32 (10.00%) XenApp
5 20 (6.25%) vSphere
6 14 (4.38%) XenDesktop
7 13 (4.06%) Virtual Servers
8 12 (3.75%) Microsoft Virtual Server
9 9 (2.81%) Virtual Machines
9 9 (2.81%) VMware ESXi
10 7 (2.19%) BitLocker
10 7 (2.19%) Terminal Services
11 6 (1.88%) VMware NSX
12 5 (1.56%) Microsoft App-V
13 4 (1.25%) vCloud
13 4 (1.25%) Virtual Desktop
14 3 (0.94%) DFS Replication
14 3 (0.94%) VMware Workstation
15 2 (0.63%) Firmware
15 2 (0.63%) Samba
Systems Management
1 105 (32.81%) SCCM
2 13 (4.06%) Microsoft Intune
3 11 (3.44%) FortiGate
4 9 (2.81%) WSUS
5 8 (2.50%) SCOM
6 6 (1.88%) vRealize
7 5 (1.56%) NetBackup
8 4 (1.25%) Jamf Pro
8 4 (1.25%) McAfee ePO
8 4 (1.25%) Microsoft Data Protection Manager
8 4 (1.25%) Symantec Endpoint Protection
9 3 (0.94%) Norton AntiVirus
9 3 (0.94%) Single Sign-On
9 3 (0.94%) vCenter Server
10 2 (0.63%) Backup Exec
10 2 (0.63%) Failover Clustering
10 2 (0.63%) Nagios
10 2 (0.63%) SCVMM
10 2 (0.63%) ZENworks
11 1 (0.31%) Microsoft Clustering
Vendors
1 135 (42.19%) Microsoft
2 120 (37.50%) VMware
3 60 (18.75%) Citrix
4 42 (13.13%) Cisco
5 11 (3.44%) McAfee
5 11 (3.44%) NetApp
5 11 (3.44%) Symantec
6 10 (3.13%) HP
7 8 (2.50%) Apple
7 8 (2.50%) Meraki
7 8 (2.50%) Veeam
8 7 (2.19%) Avaya
8 7 (2.19%) Google
9 5 (1.56%) Fortinet
9 5 (1.56%) Juniper
9 5 (1.56%) Oracle
9 5 (1.56%) Palo Alto
9 5 (1.56%) Remedy
10 4 (1.25%) F5
10 4 (1.25%) ServiceNow