Period
to 19 February 2020

The median contractor rate for a 3rd Line Support was £300 per day in advertised job vacancies in England during the 6 months to 19 February 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK > England
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 468 535 508
Rank change year-on-year +67 -27 -9
Contract jobs requiring a 3rd Line Support 221 333 365
As % of all contract IT jobs advertised in England 0.35% 0.37% 0.39%
As % of the Job Titles category 0.38% 0.39% 0.42%
Number of daily rates quoted 162 201 263
England median daily rate £300 £300 £280
Median daily rate % change year-on-year - +7.14% +1.82%
10th Percentile £213 £200 £176
90th Percentile £423 £460 £388
UK median daily rate £300 £300 £280
% change year-on-year - +7.14% +3.70%
Number of hourly rates quoted 13 15 6
England median hourly rate £26.48 £25.00 £20.00
Median hourly rate % change year-on-year +5.92% +25.00% +0.86%
10th Percentile £19.64 £17.94 £18.00
90th Percentile £36.00 £34.50 £27.70
UK median hourly rate £29.99 £25.00 £20.00
% change year-on-year +19.94% +25.00% +0.86%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 58,597 86,051 87,689
% of contract IT jobs with a recognized job title 93.89% 94.71% 94.83%
Number of daily rates quoted 38,380 57,621 58,803
England median daily rate £463 £475 £450
Median daily rate % change year-on-year -2.63% +5.56% +5.88%
10th Percentile £250 £275 £263
90th Percentile £650 £650 £638
UK median daily rate £450 £460 £450
% change year-on-year -2.17% +2.22% +5.88%
Number of hourly rates quoted 2,297 2,603 2,607
England median hourly rate £19.00 £18.70 £18.70
Median hourly rate % change year-on-year +1.60% - +1.08%
10th Percentile £11.50 £11.00 £11.00
90th Percentile £51.25 £48.75 £48.64
UK median hourly rate £19.25 £18.70 £18.70
% change year-on-year +2.94% - +3.89%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support in England.

Contractor daily rate trend for 3rd Line Support in England

3rd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 3rd Line Support in England over the 6 months to 19 February 2020.

Contractor daily rate histogram for 3rd Line Support in England

3rd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support in England.

Contractor hourly rate trend for 3rd Line Support in England

3rd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 3rd Line Support in England over the 6 months to 19 February 2020.

Contractor hourly rate histogram for 3rd Line Support in England

3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +74 79 £315 +5.00% 26
North of England +61 41 £325 +23.81% 40
South East +44 35 £331 +15.22% 26
South West +9 29 £305 +10.91% 17
Yorkshire +65 27 £325 - 13
Midlands +49 20 £245 -18.33% 23
East of England +42 16 £228 -21.82% 26
West Midlands +50 12 £245 -33.78% 12
North West +36 11 £248 +9.39% 24
East Midlands +21 8 £250 -16.67% 11
North East +13 3 £263 -43.55% 3
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 February 2020, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 3rd Line Support in the job title.

1 169 (76.47%) Windows
2 120 (54.30%) Active Directory
3 113 (51.13%) Windows Server
4 85 (38.46%) VMware
5 84 (38.01%) Microsoft
6 82 (37.10%) Office 365
7 65 (29.41%) SCCM
8 51 (23.08%) Windows 10
9 48 (21.72%) Citrix
10 45 (20.36%) PowerShell
11 44 (19.91%) Azure
12 43 (19.46%) ITIL
13 41 (18.55%) Hyper-V
13 41 (18.55%) Windows Server 2012
14 40 (18.10%) DNS
15 39 (17.65%) VMware Infrastructure
16 35 (15.84%) Windows 7
17 33 (14.93%) Security Cleared
18 32 (14.48%) DHCP
19 31 (14.03%) MS Exchange
20 29 (13.12%) WAN
20 29 (13.12%) Cisco
20 29 (13.12%) Microsoft Certification
21 26 (11.76%) Infrastructure Engineering
21 26 (11.76%) XenApp
22 25 (11.31%) Windows Server 2008
23 24 (10.86%) SC Cleared
23 24 (10.86%) MCSE
23 24 (10.86%) SQL
24 22 (9.95%) Microsoft Office

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (14.03%) MS Exchange
2 21 (9.50%) SharePoint
3 11 (4.98%) Exchange Server 2010
3 11 (4.98%) Skype for Business
4 6 (2.71%) Exchange Server 2013
5 5 (2.26%) IIS
6 2 (0.90%) Blackberry Enterprise Server
6 2 (0.90%) Documentum
7 1 (0.45%) DataSynapse
7 1 (0.45%) Exchange Server 2007
Applications
1 22 (9.95%) Microsoft Office
2 2 (0.90%) MS Visio
3 1 (0.45%) Microsoft Excel
3 1 (0.45%) Microsoft PowerPoint
3 1 (0.45%) Microsoft Project
Business Applications
1 1 (0.45%) Carpe Diem
1 1 (0.45%) Dynamics CRM
1 1 (0.45%) Dynamics GP
1 1 (0.45%) Elite 3E
1 1 (0.45%) Remedy ITSM
1 1 (0.45%) Workfront
Cloud Services
1 82 (37.10%) Office 365
2 44 (19.91%) Azure
3 9 (4.07%) AWS
4 4 (1.81%) G Suite
5 3 (1.36%) Azure Active Directory
5 3 (1.36%) Mimecast
5 3 (1.36%) OneDrive
6 2 (0.90%) GCP
6 2 (0.90%) IaaS
7 1 (0.45%) GitHub
7 1 (0.45%) PaaS
7 1 (0.45%) Power Platform
7 1 (0.45%) SaaS
Communications & Networking
1 40 (18.10%) DNS
2 32 (14.48%) DHCP
3 29 (13.12%) WAN
4 22 (9.95%) LAN
5 21 (9.50%) Firewall
6 12 (5.43%) Skype
7 11 (4.98%) SAN
7 11 (4.98%) TCP/IP
8 10 (4.52%) VLAN
9 9 (4.07%) VSAN
10 8 (3.62%) VoIP
10 8 (3.62%) VPN
10 8 (3.62%) Wireless
11 7 (3.17%) MPLS
12 5 (2.26%) BGP
12 5 (2.26%) NetScaler
13 4 (1.81%) Cisco ASA
13 4 (1.81%) IPsec
13 4 (1.81%) Wi-Fi
13 4 (1.81%) WLAN
Database & Business Intelligence
1 14 (6.33%) SQL Server
2 3 (1.36%) SQL Server 2008
2 3 (1.36%) SQL Server 2016
2 3 (1.36%) SQL Server Integration Services
3 2 (0.90%) Crystal Reports
3 2 (0.90%) Data Warehouse
3 2 (0.90%) MySQL
3 2 (0.90%) SQL Server 2012
3 2 (0.90%) SQL Server Reporting Services
4 1 (0.45%) DB2
4 1 (0.45%) MongoDB
4 1 (0.45%) Oracle Database
4 1 (0.45%) Oracle Database 11g
4 1 (0.45%) Oracle Reports
4 1 (0.45%) Power BI
4 1 (0.45%) SQL Server Analysis Services
Development Applications
1 2 (0.90%) Git (software)
1 2 (0.90%) Hudson
1 2 (0.90%) Subversion
2 1 (0.45%) JIRA
2 1 (0.45%) MSBuild
2 1 (0.45%) TeamCity
General
1 21 (9.50%) Finance
2 7 (3.17%) Public Sector
3 5 (2.26%) Retail
4 3 (1.36%) Banking
5 2 (0.90%) Back Office
6 1 (0.45%) Aerospace
6 1 (0.45%) Automotive
6 1 (0.45%) Legal
6 1 (0.45%) Manufacturing
6 1 (0.45%) Publishing
Libraries, Frameworks & Software Standards
1 6 (2.71%) .NET
2 4 (1.81%) LDAP
3 2 (0.90%) COM
3 2 (0.90%) ODBC
3 2 (0.90%) SAML
3 2 (0.90%) Web Services
4 1 (0.45%) ADSI
4 1 (0.45%) OAuth
4 1 (0.45%) OpenID
4 1 (0.45%) Software Packaging
Miscellaneous
1 11 (4.98%) Analytical Skills
2 6 (2.71%) Data Centre
2 6 (2.71%) PKI
3 4 (1.81%) Clustering
4 3 (1.36%) Blackberry
4 3 (1.36%) Self-Motivation
5 2 (0.90%) Driving Licence
5 2 (0.90%) Enterprise Storage
5 2 (0.90%) EPoS
5 2 (0.90%) Management Information System
5 2 (0.90%) NHS
5 2 (0.90%) Replication
5 2 (0.90%) Video Conferencing
6 1 (0.45%) CMDB
6 1 (0.45%) Digital Media
6 1 (0.45%) Grid Computing
6 1 (0.45%) Hybrid Cloud
6 1 (0.45%) iPad
6 1 (0.45%) iPhone
6 1 (0.45%) iSeries
Operating Systems
1 169 (76.47%) Windows
2 113 (51.13%) Windows Server
3 51 (23.08%) Windows 10
4 41 (18.55%) Windows Server 2012
5 35 (15.84%) Windows 7
6 25 (11.31%) Windows Server 2008
7 20 (9.05%) Linux
8 8 (3.62%) Windows Server 2003
9 6 (2.71%) Windows XP
10 5 (2.26%) Apple iOS
11 4 (1.81%) Android
11 4 (1.81%) Mac OS
11 4 (1.81%) Windows 8
12 3 (1.36%) Red Hat Enterprise Linux
13 2 (0.90%) Mac OS X
13 2 (0.90%) Unix
14 1 (0.45%) Debian
14 1 (0.45%) Ubuntu
14 1 (0.45%) VMS
Processes & Methodologies
1 43 (19.46%) ITIL
2 26 (11.76%) Infrastructure Engineering
3 17 (7.69%) Migration
4 10 (4.52%) Asset Management
4 10 (4.52%) Mentoring
4 10 (4.52%) Problem-Solving
5 9 (4.07%) Performance Management
5 9 (4.07%) Service Delivery
6 8 (3.62%) Data Management
6 8 (3.62%) Performance Tuning
7 7 (3.17%) Configuration Management
7 7 (3.17%) High Availability
7 7 (3.17%) Mobile Device Management
7 7 (3.17%) Server Management
8 6 (2.71%) Continuous Improvement
9 5 (2.26%) Change Management
9 5 (2.26%) Root Cause Analysis
9 5 (2.26%) Server Building
9 5 (2.26%) Server Patching
9 5 (2.26%) Software Deployment
Programming Languages
1 45 (20.36%) PowerShell
2 24 (10.86%) SQL
3 4 (1.81%) Bash Shell
3 4 (1.81%) Python
3 4 (1.81%) Shell Script
4 2 (0.90%) C#
4 2 (0.90%) Perl
4 2 (0.90%) VB
4 2 (0.90%) VB6
4 2 (0.90%) VBA
5 1 (0.45%) C
5 1 (0.45%) PL/SQL
5 1 (0.45%) RPG
5 1 (0.45%) VBScript
Qualifications
1 33 (14.93%) Security Cleared
2 29 (13.12%) Microsoft Certification
3 24 (10.86%) MCSE
3 24 (10.86%) SC Cleared
4 9 (4.07%) Cisco Certification
4 9 (4.07%) DV Cleared
4 9 (4.07%) MCSA
5 8 (3.62%) MCITP
6 6 (2.71%) CCA
6 6 (2.71%) CCNA
7 5 (2.26%) Citrix Certification
7 5 (2.26%) Degree
7 5 (2.26%) ITIL Certification
8 4 (1.81%) DBS Check
8 4 (1.81%) VMware Certified Professional (VCP)
9 3 (1.36%) MCP
9 3 (1.36%) MOS
10 2 (0.90%) ITIL Foundation Certificate
11 1 (0.45%) ACSP
11 1 (0.45%) NCDA
Quality Assurance & Compliance
1 20 (9.05%) SLA
2 4 (1.81%) ISO/IEC 27001
3 3 (1.36%) PCI DSS
4 1 (0.45%) GDPR
4 1 (0.45%) Government Security Classifications
4 1 (0.45%) GxP
4 1 (0.45%) HMG Security Policy Framework
4 1 (0.45%) NCSC
System Software
1 120 (54.30%) Active Directory
2 41 (18.55%) Hyper-V
3 39 (17.65%) VMware Infrastructure
4 26 (11.76%) XenApp
5 21 (9.50%) vSphere
6 12 (5.43%) Virtual Servers
7 9 (4.07%) VMware NSX
8 8 (3.62%) Microsoft Virtual Server
8 8 (3.62%) XenDesktop
9 7 (3.17%) VMware ESXi
10 6 (2.71%) Virtual Machines
11 5 (2.26%) Firmware
12 3 (1.36%) Microsoft App-V
12 3 (1.36%) vCloud
13 2 (0.90%) Virtual Desktop
14 1 (0.45%) Citrix Hypervisor
14 1 (0.45%) DFS Replication
Systems Management
1 65 (29.41%) SCCM
2 13 (5.88%) Microsoft Intune
3 10 (4.52%) vRealize
4 8 (3.62%) SCOM
5 5 (2.26%) McAfee ePO
6 4 (1.81%) NetBackup
6 4 (1.81%) Symantec Endpoint Protection
7 3 (1.36%) FortiGate
7 3 (1.36%) Jamf Pro
7 3 (1.36%) Microsoft Data Protection Manager
7 3 (1.36%) vCenter Server
8 2 (0.90%) Microsoft Clustering
8 2 (0.90%) Nessus
8 2 (0.90%) Puppet
8 2 (0.90%) Single Sign-On
8 2 (0.90%) Tivoli Storage Manager
8 2 (0.90%) WSUS
9 1 (0.45%) Control-M
9 1 (0.45%) Norton AntiVirus
9 1 (0.45%) ZENworks
Vendors
1 85 (38.46%) VMware
2 84 (38.01%) Microsoft
3 48 (21.72%) Citrix
4 29 (13.12%) Cisco
5 10 (4.52%) HP
5 10 (4.52%) NetApp
6 9 (4.07%) McAfee
6 9 (4.07%) Veeam
7 7 (3.17%) Dell
7 7 (3.17%) Symantec
8 6 (2.71%) SolarWinds
9 5 (2.26%) Juniper
10 4 (1.81%) Google
10 4 (1.81%) IBM
10 4 (1.81%) Remedy
11 3 (1.36%) CheckPoint
11 3 (1.36%) IronPort
11 3 (1.36%) Meraki
11 3 (1.36%) Palo Alto
11 3 (1.36%) Sophos