Period
to 25 September 2020

The median contractor rate for a 3rd Line Support was £250 per day in advertised job vacancies in England during the 6 months to 25 September 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK > England
6 months to
25 Sep 2020
Same period 2019 Same period 2018
Rank 434 485 602
Rank change year-on-year +51 +117 -114
Contract jobs requiring a 3rd Line Support 46 333 281
As % of all contract jobs advertised in England 0.18% 0.41% 0.30%
As % of the Job Titles category 0.19% 0.44% 0.32%
Number of daily rates quoted 29 224 171
Median daily rate £250 £300 £300
Median daily rate % change year-on-year -16.67% - +4.80%
10th Percentile £161 £210 £200
90th Percentile £418 £436 £425
UK median daily rate £250 £300 £300
% change year-on-year -16.67% - +5.26%
Number of hourly rates quoted 3 6 20
Median hourly rate £35.00 £23.05 £25.00
Median hourly rate % change year-on-year +51.83% -7.79% +26.58%
UK median hourly rate £35.00 £23.05 £25.00
% change year-on-year +51.83% -7.79% +26.58%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 23,925 76,080 89,008
% of contract IT jobs with a recognized job title 92.57% 94.19% 94.70%
Number of daily rates quoted 15,316 50,541 59,185
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% -
10th Percentile £263 £263 £275
90th Percentile £675 £650 £638
UK median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +2.86%
Number of hourly rates quoted 934 2,527 2,850
Median hourly rate £30.00 £20.00 £18.00
Median hourly rate % change year-on-year +50.00% +11.11% -3.74%
10th Percentile £11.63 £11.17 £11.10
90th Percentile £53.75 £53.75 £48.75
Median hourly rate £29.95 £20.00 £17.50
% change year-on-year +49.73% +14.29% -7.70%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 3rd Line Support in England.

Daily rate trend for 3rd Line Support in England

3rd Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 3rd Line Support in England over the 6 months to 25 September 2020.

Daily rate histogram for 3rd Line Support in England

3rd Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 3rd Line Support in England.

Hourly rate trend for 3rd Line Support in England

3rd Line Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 3rd Line Support in England over the 6 months to 25 September 2020.

Hourly rate histogram for 3rd Line Support in England

3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 25 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +137 19 £300 -7.69% 8
South East +146 8 £245 -24.09% 11
East of England +86 7 £213 -29.17% 4
South West +67 5 £350 +17.45% 3
Midlands +91 4 £300 +9.09% 4
West Midlands +67 4 £300 - 3
North of England +73 3 £178 -35.42% 13
Yorkshire +53 2 £164 -42.85% 3
North West +57 1 £188 -26.83% 10
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 September 2020, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 3rd Line Support in the job title.

1 27 (58.70%) Windows
2 19 (41.30%) Microsoft
3 18 (39.13%) Active Directory
4 16 (34.78%) VMware
5 14 (30.43%) Windows Server
5 14 (30.43%) Office 365
6 13 (28.26%) Windows 10
7 10 (21.74%) Windows 7
7 10 (21.74%) Azure
8 9 (19.57%) VMware Infrastructure
8 9 (19.57%) Citrix
8 9 (19.57%) Cisco
9 8 (17.39%) DHCP
9 8 (17.39%) DNS
9 8 (17.39%) MS Exchange
9 8 (17.39%) Security Cleared
9 8 (17.39%) Windows Server 2008
9 8 (17.39%) SCCM
10 7 (15.22%) WSUS
10 7 (15.22%) Windows Server 2012
11 6 (13.04%) Infrastructure Engineering
11 6 (13.04%) PowerShell
11 6 (13.04%) SQL Server
11 6 (13.04%) IIS
11 6 (13.04%) WAN
11 6 (13.04%) CCNA
11 6 (13.04%) Cisco Certification
12 5 (10.87%) Juniper
12 5 (10.87%) VoIP
12 5 (10.87%) Migration

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.39%) MS Exchange
2 6 (13.04%) IIS
3 4 (8.70%) Exchange Server 2010
4 2 (4.35%) SharePoint
5 1 (2.17%) Blackberry Enterprise Server
5 1 (2.17%) Exchange Server 2013
5 1 (2.17%) SharePoint 2013
5 1 (2.17%) Skype for Business
Applications
1 3 (6.52%) Microsoft Office
2 1 (2.17%) InfoPath
2 1 (2.17%) SketchUp
Cloud Services
1 14 (30.43%) Office 365
2 10 (21.74%) Azure
3 1 (2.17%) Dynamics 365
3 1 (2.17%) IaaS
3 1 (2.17%) PaaS
3 1 (2.17%) SaaS
Communications & Networking
1 8 (17.39%) DHCP
1 8 (17.39%) DNS
2 6 (13.04%) WAN
3 5 (10.87%) Firewall
3 5 (10.87%) VoIP
4 4 (8.70%) LAN
5 3 (6.52%) BGP
5 3 (6.52%) MPLS
5 3 (6.52%) SAN
6 2 (4.35%) IPsec
6 2 (4.35%) Skype
6 2 (4.35%) VPN
7 1 (2.17%) Cisco IOS
7 1 (2.17%) Cisco ISE
7 1 (2.17%) IPv4
7 1 (2.17%) iSCSI
7 1 (2.17%) NAS
7 1 (2.17%) NetScaler
7 1 (2.17%) VLAN
7 1 (2.17%) Wi-Fi
Database & Business Intelligence
1 6 (13.04%) SQL Server
2 1 (2.17%) BusinessObjects
2 1 (2.17%) SQL Server 2008
2 1 (2.17%) SQL Server 2012
Development Applications
1 1 (2.17%) MSI
General
1 4 (8.70%) Finance
1 4 (8.70%) Public Sector
2 3 (6.52%) Advertising
3 1 (2.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.17%) HTML
1 1 (2.17%) Software Packaging
Miscellaneous
1 3 (6.52%) Analytical Skills
1 3 (6.52%) Driving Licence
1 3 (6.52%) PKI
2 2 (4.35%) Blackberry
2 2 (4.35%) Data Centre
2 2 (4.35%) Management Information System
2 2 (4.35%) W3C
3 1 (2.17%) BYOD
3 1 (2.17%) Client/Server
3 1 (2.17%) HP StoreVirtual
3 1 (2.17%) NHS
3 1 (2.17%) Public Cloud
3 1 (2.17%) User Experience
Operating Systems
1 27 (58.70%) Windows
2 14 (30.43%) Windows Server
3 13 (28.26%) Windows 10
4 10 (21.74%) Windows 7
5 8 (17.39%) Windows Server 2008
6 7 (15.22%) Windows Server 2012
7 3 (6.52%) Windows Server 2016
8 2 (4.35%) Windows Server 2019
9 1 (2.17%) Android
9 1 (2.17%) Linux
9 1 (2.17%) Mac OS
9 1 (2.17%) Unix
9 1 (2.17%) Windows 8
9 1 (2.17%) Windows Server 2003
Processes & Methodologies
1 6 (13.04%) Infrastructure Engineering
2 5 (10.87%) Migration
2 5 (10.87%) Virtual Environments
3 3 (6.52%) Disaster Recovery
3 3 (6.52%) Incident Management
3 3 (6.52%) ITIL
3 3 (6.52%) Patch Management
3 3 (6.52%) Problem-Solving
4 2 (4.35%) Asset Management
4 2 (4.35%) Data Management
4 2 (4.35%) High Availability
4 2 (4.35%) Information Governance
4 2 (4.35%) ITSM
4 2 (4.35%) Performance Tuning
4 2 (4.35%) Product Management
4 2 (4.35%) Project Management
5 1 (2.17%) Change Control
5 1 (2.17%) Network Management
5 1 (2.17%) Root Cause Analysis
5 1 (2.17%) SIEM
Programming Languages
1 6 (13.04%) PowerShell
2 4 (8.70%) SQL
3 1 (2.17%) JavaScript
Qualifications
1 8 (17.39%) Security Cleared
2 6 (13.04%) CCNA
2 6 (13.04%) Cisco Certification
3 3 (6.52%) SC Cleared
4 2 (4.35%) IBM Certification
5 1 (2.17%) BPSS Clearance
5 1 (2.17%) CCNP
5 1 (2.17%) Degree
5 1 (2.17%) DV Cleared
5 1 (2.17%) ITIL Certification
5 1 (2.17%) MCITP
5 1 (2.17%) MCSE
5 1 (2.17%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.17%) Government Security Classifications
1 1 (2.17%) ISO 14001
1 1 (2.17%) ISO 9001
1 1 (2.17%) ISO/IEC 27001
1 1 (2.17%) NCSC
1 1 (2.17%) SLA
System Software
1 18 (39.13%) Active Directory
2 9 (19.57%) VMware Infrastructure
3 4 (8.70%) Hyper-V
4 3 (6.52%) XenDesktop
5 1 (2.17%) Citrix Presentation Server
5 1 (2.17%) Microsoft App-V
5 1 (2.17%) Virtual Desktop
5 1 (2.17%) Virtual Machines
5 1 (2.17%) vSphere
5 1 (2.17%) XenApp
Systems Management
1 8 (17.39%) SCCM
2 7 (15.22%) WSUS
3 4 (8.70%) Microsoft Intune
4 2 (4.35%) Backup Exec
4 2 (4.35%) SCOM
5 1 (2.17%) Cisco Prime
5 1 (2.17%) HP SIM
5 1 (2.17%) Microsoft Data Protection Manager
5 1 (2.17%) Norton AntiVirus
5 1 (2.17%) SCOrch
Vendors
1 19 (41.30%) Microsoft
2 16 (34.78%) VMware
3 9 (19.57%) Cisco
3 9 (19.57%) Citrix
4 5 (10.87%) Juniper
4 5 (10.87%) SolarWinds
5 4 (8.70%) HP
6 3 (6.52%) IBM
6 3 (6.52%) Veeam
7 2 (4.35%) Dell
7 2 (4.35%) Symantec
8 1 (2.17%) Lumension
8 1 (2.17%) Meraki
8 1 (2.17%) Mitel
8 1 (2.17%) MobileIron
8 1 (2.17%) Nortel
8 1 (2.17%) Palo Alto
8 1 (2.17%) ServiceNow
8 1 (2.17%) Sophos
8 1 (2.17%) Synology