Period
to 18 November 2017

The median contractor rate for a 3rd Line Support was £280 per day in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 453 465 379
Rank change year-on-year +12 -86 +12
Contract jobs requiring a 3rd Line Support 427 464 627
As % of all contract IT jobs advertised in England 0.45% 0.47% 0.60%
As % of the Job Titles category 0.48% 0.50% 0.63%
Number of daily rates quoted 309 306 406
England median daily rate £280 £275 £276
Median daily rate % change year-on-year +1.82% -0.36% +10.40%
10th Percentile £169 £173 £178
90th Percentile £400 £397 £400
UK median daily rate £275 £275 £275
Number of hourly rates quoted 14 42 50
England median hourly rate £19.44 £20.00 £22.50
Median hourly rate % change year-on-year -2.80% -11.11% +4.65%
10th Percentile £12.24 £15.00 £17.58
90th Percentile £28.22 £37.95 £32.50
UK median hourly rate £19.44 £20.00 £22.50
% change year-on-year -2.80% -11.11% +4.65%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88968 93021 99725
% of contract IT jobs with a recognized job title 94.78% 94.77% 94.96%
Number of daily rates quoted 59275 61281 64512
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £448 £425 £400
% change year-on-year +5.29% +6.25% -
Number of hourly rates quoted 2638 3004 3828
England median hourly rate £18.66 £18.50 £17.89
Median hourly rate % change year-on-year +0.84% +3.41% +8.42%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.75 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support in England.

Contractor daily rate trend for 3rd Line Support in England

3rd Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 3rd Line Support in England over the 6 months to 18 November 2017.

Contractor daily rate histogram for 3rd Line Support in England

3rd Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support in England.

Contractor hourly rate trend for 3rd Line Support in England

3rd Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 3rd Line Support in England over the 6 months to 18 November 2017.

Contractor hourly rate histogram for 3rd Line Support in England

3rd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 153 £280 +1.82% 11
South East -21 91 £323 +17.27% 7
North of England +42 64 £300 +9.09% 9
Midlands +42 57 £265 - 9
East of England -3 38 £250 +5.26% 6
West Midlands +50 35 £253 -3.81% 5
North West +23 31 £280 +1.82% 8
Yorkshire +28 26 £300 +9.09%
South West -9 25 £250 -16.67% 7
East Midlands +11 22 £313 +15.74% 4
North East +42 7 £302 +14.50% 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 3rd Line Support in the job title.

1 301 (70.49%) Windows
2 198 (46.37%) Active Directory
3 163 (38.17%) VMware
4 154 (36.07%) Microsoft
4 154 (36.07%) Windows Server
5 122 (28.57%) Office 365
6 105 (24.59%) ITIL
7 103 (24.12%) Windows Server 2012
8 87 (20.37%) Windows Server 2008
9 86 (20.14%) Cisco
10 80 (18.74%) SCCM
11 79 (18.50%) Windows 7
12 77 (18.03%) VMware Infrastructure
13 76 (17.80%) Citrix
14 69 (16.16%) MS Exchange
15 68 (15.93%) Microsoft Office
15 68 (15.93%) Firewall
16 67 (15.69%) Finance
17 62 (14.52%) LAN
18 60 (14.05%) WAN
19 58 (13.58%) Microsoft Certification
20 56 (13.11%) Windows 10
21 55 (12.88%) SQL
22 54 (12.65%) HP
23 52 (12.18%) SAN
24 50 (11.71%) DNS
24 50 (11.71%) Security Cleared
24 50 (11.71%) Hyper-V
25 49 (11.48%) PowerShell
25 49 (11.48%) SharePoint

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (16.16%) MS Exchange
2 49 (11.48%) SharePoint
3 29 (6.79%) Exchange Server 2010
4 24 (5.62%) Skype for Business
5 19 (4.45%) IIS
6 14 (3.28%) IBM Notes
7 11 (2.58%) Exchange Server 2013
8 9 (2.11%) Exchange Server 2007
9 8 (1.87%) Exchange Server 2003
10 7 (1.64%) Blackberry Enterprise Server
11 4 (0.94%) Apache
11 4 (0.94%) Tomcat
11 4 (0.94%) WebLogic
12 2 (0.47%) Drupal
12 2 (0.47%) IBM Domino
12 2 (0.47%) JBoss
12 2 (0.47%) OpenStack
13 1 (0.23%) Confluence
13 1 (0.23%) Quickr
13 1 (0.23%) SharePoint Server
Applications
1 68 (15.93%) Microsoft Office
2 2 (0.47%) MS Visio
Business Applications
1 11 (2.58%) Dynamics CRM
2 5 (1.17%) Dynamics GP
2 5 (1.17%) Remedy ITSM
3 2 (0.47%) Oracle EBS
Cloud Services
1 122 (28.57%) Office 365
2 38 (8.90%) Microsoft Azure
3 13 (3.04%) Amazon AWS
4 5 (1.17%) Mimecast
5 4 (0.94%) Azure Active Directory
6 2 (0.47%) IaaS
7 1 (0.23%) G Suite
7 1 (0.23%) SaaS
Communications & Networking
1 68 (15.93%) Firewall
2 62 (14.52%) LAN
3 60 (14.05%) WAN
4 52 (12.18%) SAN
5 50 (11.71%) DNS
6 48 (11.24%) DHCP
7 32 (7.49%) TCP/IP
8 26 (6.09%) Wireless
9 20 (4.68%) Skype
10 19 (4.45%) VPN
11 18 (4.22%) Internet
12 15 (3.51%) VLAN
13 14 (3.28%) MPLS
14 13 (3.04%) Wi-Fi
15 10 (2.34%) Ethernet
15 10 (2.34%) LTE
16 9 (2.11%) 3G
16 9 (2.11%) GPRS
16 9 (2.11%) GSM
16 9 (2.11%) SGSN
Database & Business Intelligence
1 44 (10.30%) SQL Server
2 9 (2.11%) Oracle Database
2 9 (2.11%) SQL Server 2008
3 5 (1.17%) Relational Database
4 4 (0.94%) RDBMS
5 3 (0.70%) Geospatial Data
5 3 (0.70%) GIS
5 3 (0.70%) Hadoop
5 3 (0.70%) Oracle Database 10g
5 3 (0.70%) SQL Server 2012
5 3 (0.70%) SQLPlus
6 2 (0.47%) Big Data
6 2 (0.47%) HBase
6 2 (0.47%) MongoDB
6 2 (0.47%) PostgreSQL
6 2 (0.47%) SQL Server 2005
7 1 (0.23%) Data Warehouse
7 1 (0.23%) MySQL
7 1 (0.23%) Oracle Database 11g
7 1 (0.23%) Oracle Reports
Development Applications
1 4 (0.94%) Git (software)
1 4 (0.94%) JIRA
2 3 (0.70%) Jenkins
2 3 (0.70%) SQL Server Management Studio (SSMS)
2 3 (0.70%) Toad
3 2 (0.47%) Codeship
3 2 (0.47%) MSI
3 2 (0.47%) Travis CI
3 2 (0.47%) Visual Studio
4 1 (0.23%) AdminStudio
4 1 (0.23%) GitLab
4 1 (0.23%) Mercurial
4 1 (0.23%) Oracle Forms
4 1 (0.23%) Subversion
General
1 67 (15.69%) Finance
2 22 (5.15%) Banking
3 21 (4.92%) Telecoms
4 17 (3.98%) Manufacturing
5 12 (2.81%) Marketing
6 11 (2.58%) Electronics
7 9 (2.11%) Investment Banking
8 6 (1.41%) Automotive
8 6 (1.41%) French Language
8 6 (1.41%) Law
9 5 (1.17%) German Language
9 5 (1.17%) Italian Language
9 5 (1.17%) Legal
9 5 (1.17%) Spanish Language
10 4 (0.94%) Military
11 3 (0.70%) Local Government
11 3 (0.70%) Retail
12 2 (0.47%) Back Office
12 2 (0.47%) Front Office
12 2 (0.47%) International Banking
Libraries, Frameworks & Software Standards
1 12 (2.81%) .NET
2 11 (2.58%) HTML
2 11 (2.58%) Web Services
3 7 (1.64%) X-Windows
4 5 (1.17%) RESTful
5 4 (0.94%) SOAP
6 3 (0.70%) Java EE
6 3 (0.70%) Middleware
6 3 (0.70%) REST
6 3 (0.70%) XML
7 2 (0.47%) AngularJS
7 2 (0.47%) Apache Camel
7 2 (0.47%) ASP.NET
7 2 (0.47%) Hibernate
7 2 (0.47%) J2EE
7 2 (0.47%) JAX-RS
7 2 (0.47%) JSF
7 2 (0.47%) Kafka
7 2 (0.47%) Oracle Fusion
7 2 (0.47%) XSLT
Miscellaneous
1 28 (6.56%) Data Centre
2 20 (4.68%) Blackberry
3 16 (3.75%) Analytical Skills
4 11 (2.58%) Clustering
5 9 (2.11%) Virtual Team
6 8 (1.87%) Replication
7 7 (1.64%) Client/Server
7 7 (1.64%) Management Information System
8 6 (1.41%) Fat Client
8 6 (1.41%) iPhone
8 6 (1.41%) Thin Client
9 5 (1.17%) Video Conferencing
10 4 (0.94%) Computer Science
10 4 (0.94%) Greenfield Project
10 4 (0.94%) Mobile App
11 3 (0.70%) FMCG
11 3 (0.70%) iPad
11 3 (0.70%) NHS
12 2 (0.47%) e-Learning
12 2 (0.47%) Mainframe
Operating Systems
1 301 (70.49%) Windows
2 154 (36.07%) Windows Server
3 103 (24.12%) Windows Server 2012
4 87 (20.37%) Windows Server 2008
5 79 (18.50%) Windows 7
6 56 (13.11%) Windows 10
7 43 (10.07%) Windows Server 2003
8 41 (9.60%) Unix
9 31 (7.26%) Linux
10 21 (4.92%) Apple iOS
11 20 (4.68%) Windows 8
12 17 (3.98%) Android
13 13 (3.04%) Windows Phone
14 11 (2.58%) Mac OS X
15 7 (1.64%) Windows XP
16 5 (1.17%) Solaris
17 4 (0.94%) Red Hat Enterprise Linux
17 4 (0.94%) SUSE
18 3 (0.70%) Windows Vista
19 2 (0.47%) CentOS
Processes & Methodologies
1 105 (24.59%) ITIL
2 36 (8.43%) Change Management
3 33 (7.73%) Migration
4 24 (5.62%) ITIL V3
5 22 (5.15%) Virtual Environments
6 19 (4.45%) Disaster Recovery
7 18 (4.22%) Service Management
8 15 (3.51%) Patch Management
8 15 (3.51%) Service Delivery
9 14 (3.28%) Problem Management
10 13 (3.04%) Incident Management
11 12 (2.81%) Agile Software Development
11 12 (2.81%) Business Intelligence
11 12 (2.81%) CRM
11 12 (2.81%) ITSM
11 12 (2.81%) Kalman Filter
11 12 (2.81%) Mobile Device Management
11 12 (2.81%) PRINCE2
11 12 (2.81%) Project Management
11 12 (2.81%) Time Management
Programming Languages
1 55 (12.88%) SQL
2 49 (11.48%) PowerShell
3 29 (6.79%) Java
4 19 (4.45%) VB
5 10 (2.34%) PHP
6 9 (2.11%) VBScript
7 7 (1.64%) Shell Script
8 6 (1.41%) C
9 4 (0.94%) PL/SQL
9 4 (0.94%) Python
10 3 (0.70%) C#
10 3 (0.70%) JavaScript
11 2 (0.47%) Bash Shell
11 2 (0.47%) Go
11 2 (0.47%) Ruby
11 2 (0.47%) Scala
12 1 (0.23%) Objective-C
12 1 (0.23%) Perl
12 1 (0.23%) T-SQL
Qualifications
1 58 (13.58%) Microsoft Certification
2 50 (11.71%) Security Cleared
3 38 (8.90%) SC Cleared
4 35 (8.20%) MCSE
5 29 (6.79%) Cisco Certification
6 21 (4.92%) MCSA
7 19 (4.45%) Degree
8 16 (3.75%) CCNA
9 15 (3.51%) DV Cleared
10 13 (3.04%) MCP
11 12 (2.81%) VMware Certified Professional (VCP)
12 9 (2.11%) Citrix Certification
13 8 (1.87%) ITIL Certification
13 8 (1.87%) MCITP
14 7 (1.64%) CCIE
14 7 (1.64%) Network+ Certification
14 7 (1.64%) VCAP
15 6 (1.41%) CCNP
16 5 (1.17%) MCDST
16 5 (1.17%) MCSM
Quality Assurance & Compliance
1 29 (6.79%) SLA
2 4 (0.94%) Disclosure Scotland
3 3 (0.70%) QA
4 1 (0.23%) GDPR
4 1 (0.23%) GLP
4 1 (0.23%) Sarbanes-Oxley
System Software
1 198 (46.37%) Active Directory
2 77 (18.03%) VMware Infrastructure
3 50 (11.71%) Hyper-V
4 31 (7.26%) vSphere
5 18 (4.22%) VMware ESXi
6 15 (3.51%) XenApp
7 14 (3.28%) BitLocker
8 11 (2.58%) Microsoft App-V
8 11 (2.58%) XenDesktop
8 11 (2.58%) XenServer
9 10 (2.34%) Virtual Servers
10 9 (2.11%) Terminal Services
10 9 (2.11%) Virtual Machines
11 7 (1.64%) VMware Workstation
12 3 (0.70%) Microsoft Virtual Server
12 3 (0.70%) ProxySG
12 3 (0.70%) Sendmail
12 3 (0.70%) Xen
13 2 (0.47%) vCloud
13 2 (0.47%) VMware Server
Systems Management
1 80 (18.74%) SCCM
2 13 (3.04%) WSUS
3 12 (2.81%) AirWatch
3 12 (2.81%) NetBackup
4 10 (2.34%) McAfee ePO
5 8 (1.87%) SCOM
6 7 (1.64%) Systems Management Server (SMS)
7 5 (1.17%) Nagios
8 4 (0.94%) Ansible
8 4 (0.94%) Forefront Identity Manager
9 3 (0.70%) CA Spectrum
9 3 (0.70%) Cisco Prime
9 3 (0.70%) Norton AntiVirus
9 3 (0.70%) Opscode Chef
9 3 (0.70%) Oracle RMAN
9 3 (0.70%) Puppet
9 3 (0.70%) XenMobile
10 2 (0.47%) Cacti
10 2 (0.47%) Ionix
10 2 (0.47%) ZABBIX
Vendors
1 163 (38.17%) VMware
2 154 (36.07%) Microsoft
3 86 (20.14%) Cisco
4 76 (17.80%) Citrix
5 54 (12.65%) HP
6 27 (6.32%) Oracle
7 26 (6.09%) NetApp
8 24 (5.62%) McAfee
9 17 (3.98%) Apple
10 15 (3.51%) MobileIron
11 14 (3.28%) Dell
11 14 (3.28%) Lotus
12 13 (3.04%) IBM
13 12 (2.81%) F5
13 12 (2.81%) Juniper
13 12 (2.81%) SAP
14 11 (2.58%) Lumension
15 8 (1.87%) CheckPoint
15 8 (1.87%) Symantec
16 7 (1.64%) Remedy