Period
to 16 January 2018

The median contractor rate for a 3rd Line Support was £285 per day in advertised job vacancies during the 6 months to 16 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 492 499 417
Rank change year-on-year +7 -82 -20
Contract jobs requiring a 3rd Line Support 418 415 580
As % of all contract IT jobs advertised in the UK 0.42% 0.43% 0.54%
As % of the Job Titles category 0.44% 0.45% 0.57%
Number of daily rates quoted 307 273 364
UK median daily rate £285 £265 £275
Median daily rate % change year-on-year +7.55% -3.64% -
10th Percentile £179 £164 £166
90th Percentile £394 £384 £406
UK excluding London median daily rate £286 £265 £258
% change year-on-year +8.02% +2.91% -1.44%
Number of hourly rates quoted 7 28 41
UK median hourly rate £20.00 £20.33 £22.50
Median hourly rate % change year-on-year -1.62% -9.64% -3.49%
10th Percentile £15.80 £16.28 £18.25
90th Percentile £93.40 £31.23 £31.33
UK excluding London median hourly rate £20.00 £21.00 £22.50
% change year-on-year -4.76% -6.67% -5.26%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,070 91,512 101,809
% of contract IT jobs with a recognized job title 94.83% 94.75% 94.96%
Number of daily rates quoted 63,231 59,759 64,878
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,781 3,213 3,853
UK median hourly rate £18.50 £18.00 £18.50
Median hourly rate % change year-on-year +2.78% -2.70% +12.12%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.25
UK excluding London median hourly rate £17.50 £17.47 £18.00
% change year-on-year +0.20% -2.97% +9.09%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support.

Contractor daily rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support over the 6 months to 16 January 2018.

Contractor daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support.

Contractor hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support over the 6 months to 16 January 2018.

Contractor hourly rate histogram for 3rd Line Support in the UK

3rd Line Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 392 £288 +5.99% 117
UK excluding London -2 262 £286 +8.02% 89
London -25 151 £285 +8.57% 32
South East -17 89 £275 - 17
Midlands +23 56 £313 +25.00% 19
North of England +11 43 £300 +13.21% 30
West Midlands +25 38 £265 +6.00% 17
East of England -2 31 £285 +20.00% 10
North West +6 23 £300 +33.33% 22
South West -1 23 £245 +11.36% 9
East Midlands +5 18 £325 +30.00% 2
Yorkshire +17 15 £300 +13.21% 7
Scotland -22 10 £323 +19.44% 3
Wales +4 8 £199 -6.47% 1
North East +45 5 £302 +16.15% 1
Northern Ireland -26 1 £275 +57.14%
Channel Islands - 1 - -

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2018, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support in the job title.

1 295 (70.57%) Windows
2 195 (46.65%) Active Directory
3 164 (39.23%) VMware
4 162 (38.76%) Microsoft
5 155 (37.08%) Windows Server
6 119 (28.47%) Office 365
7 105 (25.12%) ITIL
8 104 (24.88%) Windows Server 2012
9 97 (23.21%) Cisco
10 93 (22.25%) Windows Server 2008
11 83 (19.86%) VMware Infrastructure
12 82 (19.62%) Windows 7
13 76 (18.18%) Citrix
14 74 (17.70%) MS Exchange
15 70 (16.75%) SCCM
16 63 (15.07%) Firewall
17 60 (14.35%) SharePoint
18 59 (14.11%) Microsoft Office
18 59 (14.11%) Finance
19 58 (13.88%) Security Cleared
20 56 (13.40%) Microsoft Certification
21 55 (13.16%) Windows 10
22 54 (12.92%) SQL
23 51 (12.20%) HP
24 50 (11.96%) Windows Server 2003
24 50 (11.96%) Hyper-V
25 49 (11.72%) DNS
26 47 (11.24%) DHCP
27 46 (11.00%) PowerShell
27 46 (11.00%) SQL Server

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (17.70%) MS Exchange
2 60 (14.35%) SharePoint
3 28 (6.70%) Exchange Server 2010
3 28 (6.70%) IIS
3 28 (6.70%) Skype for Business
4 14 (3.35%) IBM Notes
5 9 (2.15%) Exchange Server 2003
5 9 (2.15%) Exchange Server 2013
6 8 (1.91%) Exchange Server 2007
7 7 (1.67%) Tomcat
8 4 (0.96%) Apache
8 4 (0.96%) Apache Solr
9 3 (0.72%) Blackberry Enterprise Server
10 2 (0.48%) JBoss
10 2 (0.48%) OpenStack
10 2 (0.48%) SharePoint Server
10 2 (0.48%) WebLogic
11 1 (0.24%) Confluence
11 1 (0.24%) IBM Domino
Applications
1 59 (14.11%) Microsoft Office
2 1 (0.24%) MS Visio
Business Applications
1 15 (3.59%) Dynamics CRM
2 6 (1.44%) Dynamics GP
3 5 (1.20%) Remedy ITSM
4 1 (0.24%) RMDS
Cloud Services
1 119 (28.47%) Office 365
2 38 (9.09%) Microsoft Azure
3 12 (2.87%) Amazon AWS
4 7 (1.67%) Azure Active Directory
5 5 (1.20%) Mimecast
6 3 (0.72%) IaaS
7 1 (0.24%) G Suite
7 1 (0.24%) OneDrive
7 1 (0.24%) SaaS
7 1 (0.24%) Yammer
Communications & Networking
1 63 (15.07%) Firewall
2 49 (11.72%) DNS
3 47 (11.24%) DHCP
4 44 (10.53%) SAN
5 41 (9.81%) LAN
5 41 (9.81%) WAN
6 31 (7.42%) TCP/IP
7 22 (5.26%) VPN
8 21 (5.02%) Internet
8 21 (5.02%) Skype
9 18 (4.31%) Wireless
10 14 (3.35%) VLAN
11 13 (3.11%) Wi-Fi
12 9 (2.15%) IPsec
12 9 (2.15%) MPLS
13 8 (1.91%) Network Security
13 8 (1.91%) SSL
13 8 (1.91%) Unified Communications
14 7 (1.67%) Cisco ASA
14 7 (1.67%) NetScaler
Database & Business Intelligence
1 46 (11.00%) SQL Server
2 10 (2.39%) SQL Server 2008
3 6 (1.44%) PostgreSQL
4 4 (0.96%) SQL Server 2005
5 3 (0.72%) Oracle Database
5 3 (0.72%) Relational Database
5 3 (0.72%) SQL Server 2012
6 2 (0.48%) Big Data
6 2 (0.48%) Hadoop
6 2 (0.48%) HBase
6 2 (0.48%) MongoDB
6 2 (0.48%) RDBMS
7 1 (0.24%) Amazon DynamoDB
7 1 (0.24%) Data Warehouse
7 1 (0.24%) GIS
7 1 (0.24%) JasperReports
7 1 (0.24%) MySQL
7 1 (0.24%) Oracle Database 10g
7 1 (0.24%) Oracle Reports
7 1 (0.24%) SQLPlus
Development Applications
1 3 (0.72%) Visual Studio
2 2 (0.48%) Codeship
2 2 (0.48%) Jenkins
2 2 (0.48%) JIRA
2 2 (0.48%) MSI
2 2 (0.48%) Travis CI
3 1 (0.24%) AdminStudio
3 1 (0.24%) Git (software)
3 1 (0.24%) Oracle Forms
3 1 (0.24%) SQL Server Management Studio (SSMS)
3 1 (0.24%) Toad
General
1 59 (14.11%) Finance
2 20 (4.78%) Banking
3 11 (2.63%) Telecoms
4 9 (2.15%) Investment Banking
4 9 (2.15%) Manufacturing
5 6 (1.44%) Automotive
5 6 (1.44%) French Language
5 6 (1.44%) Law
6 5 (1.20%) German Language
6 5 (1.20%) Italian Language
6 5 (1.20%) Retail
6 5 (1.20%) Spanish Language
7 4 (0.96%) Legal
7 4 (0.96%) Marketing
8 3 (0.72%) Local Government
9 2 (0.48%) Back Office
9 2 (0.48%) Electronics
9 2 (0.48%) International Banking
9 2 (0.48%) Online Betting
9 2 (0.48%) Publishing
Libraries, Frameworks & Software Standards
1 13 (3.11%) .NET
2 9 (2.15%) Web Services
3 8 (1.91%) X-Windows
4 2 (0.48%) ASP.NET
4 2 (0.48%) J2EE
4 2 (0.48%) Kafka
4 2 (0.48%) REST
4 2 (0.48%) RESTful
4 2 (0.48%) SOAP
5 1 (0.24%) AngularJS
5 1 (0.24%) Apache Camel
5 1 (0.24%) CSS
5 1 (0.24%) Guice
5 1 (0.24%) HTML
5 1 (0.24%) JDBC
5 1 (0.24%) JTS
5 1 (0.24%) Oracle Fusion
5 1 (0.24%) Oracle GoldenGate
5 1 (0.24%) RESTEasy
5 1 (0.24%) XML
Miscellaneous
1 30 (7.18%) Data Centre
2 18 (4.31%) Blackberry
3 17 (4.07%) Clustering
4 16 (3.83%) Analytical Skills
5 12 (2.87%) Virtual Team
6 10 (2.39%) Replication
7 9 (2.15%) Fat Client
7 9 (2.15%) Thin Client
8 8 (1.91%) Client/Server
9 7 (1.67%) Management Information System
10 5 (1.20%) Video Conferencing
11 4 (0.96%) Computer Science
11 4 (0.96%) iPad
11 4 (0.96%) iPhone
12 3 (0.72%) FMCG
12 3 (0.72%) Greenfield Project
12 3 (0.72%) Mobile App
13 2 (0.48%) Distributed Denial-of-Service
13 2 (0.48%) Hybrid Cloud
13 2 (0.48%) Private Cloud
Operating Systems
1 295 (70.57%) Windows
2 155 (37.08%) Windows Server
3 104 (24.88%) Windows Server 2012
4 93 (22.25%) Windows Server 2008
5 82 (19.62%) Windows 7
6 55 (13.16%) Windows 10
7 50 (11.96%) Windows Server 2003
8 35 (8.37%) Linux
9 28 (6.70%) Unix
10 15 (3.59%) Windows 8
11 14 (3.35%) Windows XP
12 12 (2.87%) Apple iOS
13 9 (2.15%) Solaris
14 7 (1.67%) Android
15 5 (1.20%) Red Hat Enterprise Linux
15 5 (1.20%) SUSE
15 5 (1.20%) Windows Vista
16 4 (0.96%) Windows Phone
17 3 (0.72%) CentOS
18 2 (0.48%) Mac OS
Processes & Methodologies
1 105 (25.12%) ITIL
2 30 (7.18%) Migration
3 28 (6.70%) Change Management
4 26 (6.22%) ITIL V3
5 23 (5.50%) Service Management
6 21 (5.02%) Disaster Recovery
7 17 (4.07%) CRM
8 16 (3.83%) ITSM
8 16 (3.83%) Problem Management
9 15 (3.59%) Project Management
9 15 (3.59%) Service Delivery
10 14 (3.35%) Agile Software Development
11 12 (2.87%) Kalman Filter
11 12 (2.87%) PRINCE2
12 11 (2.63%) Desktop Virtualisation
12 11 (2.63%) High Availability
12 11 (2.63%) Load Balancing
12 11 (2.63%) Time Management
13 10 (2.39%) Capacity Planning
13 10 (2.39%) Mobile Device Management
Programming Languages
1 54 (12.92%) SQL
2 46 (11.00%) PowerShell
3 20 (4.78%) Java
4 12 (2.87%) VBScript
5 9 (2.15%) VB
6 5 (1.20%) Shell Script
7 4 (0.96%) PL/SQL
8 3 (0.72%) C
8 3 (0.72%) JavaScript
8 3 (0.72%) Python
9 2 (0.48%) Go
9 2 (0.48%) Ruby
9 2 (0.48%) Scala
10 1 (0.24%) Bash Shell
10 1 (0.24%) C#
10 1 (0.24%) Gremlin
10 1 (0.24%) Objective-C
10 1 (0.24%) Perl
Qualifications
1 58 (13.88%) Security Cleared
2 56 (13.40%) Microsoft Certification
3 41 (9.81%) SC Cleared
4 36 (8.61%) MCSE
5 31 (7.42%) Cisco Certification
6 20 (4.78%) DV Cleared
7 19 (4.55%) MCSA
8 18 (4.31%) Degree
9 17 (4.07%) CCNA
10 13 (3.11%) Citrix Certification
10 13 (3.11%) ITIL Certification
11 11 (2.63%) MCITP
11 11 (2.63%) MCP
12 8 (1.91%) VMware Certified Professional (VCP)
13 7 (1.67%) CCNP
14 6 (1.44%) CCA
14 6 (1.44%) CCIE
14 6 (1.44%) VCAP
15 5 (1.20%) MCDST
15 5 (1.20%) MCSM
Quality Assurance & Compliance
1 32 (7.66%) SLA
2 4 (0.96%) Disclosure Scotland
3 3 (0.72%) QA
4 1 (0.24%) GDPR
4 1 (0.24%) ISO/IEC 27001
System Software
1 195 (46.65%) Active Directory
2 83 (19.86%) VMware Infrastructure
3 50 (11.96%) Hyper-V
4 26 (6.22%) vSphere
5 22 (5.26%) VMware ESXi
6 21 (5.02%) BitLocker
7 19 (4.55%) XenApp
8 15 (3.59%) XenDesktop
9 13 (3.11%) Microsoft App-V
10 12 (2.87%) XenServer
11 10 (2.39%) Virtual Servers
12 9 (2.15%) Terminal Services
13 8 (1.91%) VMware Workstation
14 6 (1.44%) Virtual Machines
15 5 (1.20%) Microsoft Virtual Server
15 5 (1.20%) VMware Server
16 3 (0.72%) ProxySG
16 3 (0.72%) Sendmail
17 2 (0.48%) Firmware
17 2 (0.48%) HDFS
Systems Management
1 70 (16.75%) SCCM
2 16 (3.83%) NetBackup
2 16 (3.83%) WSUS
3 11 (2.63%) McAfee ePO
4 10 (2.39%) SCOM
5 8 (1.91%) Microsoft Clustering
6 7 (1.67%) Norton AntiVirus
6 7 (1.67%) Systems Management Server (SMS)
7 5 (1.20%) Forefront Identity Manager
7 5 (1.20%) OpenView Configuration Management
8 4 (0.96%) Symantec Endpoint Protection
9 3 (0.72%) Ansible
9 3 (0.72%) CA Spectrum
9 3 (0.72%) Nagios
9 3 (0.72%) Netcool
9 3 (0.72%) Opscode Chef
9 3 (0.72%) Oracle RMAN
9 3 (0.72%) Puppet
10 2 (0.48%) Ionix
10 2 (0.48%) Microsoft Intune
Vendors
1 164 (39.23%) VMware
2 162 (38.76%) Microsoft
3 97 (23.21%) Cisco
4 76 (18.18%) Citrix
5 51 (12.20%) HP
6 32 (7.66%) NetApp
7 31 (7.42%) McAfee
8 23 (5.50%) Oracle
9 19 (4.55%) Lumension
10 16 (3.83%) Apple
11 15 (3.59%) Dell
11 15 (3.59%) F5
12 14 (3.35%) Lotus
12 14 (3.35%) Symantec
13 12 (2.87%) Ivanti
14 11 (2.63%) IBM
15 9 (2.15%) Juniper
16 8 (1.91%) Remedy
16 8 (1.91%) SolarWinds
17 7 (1.67%) CheckPoint