The median contractor rate for a 3rd Line Support was £275 per day in advertised job vacancies during the 3 months to 30 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK
3 months to
30 May 2017
Same period 2016 Same period 2015
Rank 445 385 345
Rank change year-on-year -60 -40  
Contract jobs requiring a 3rd Line Support 153 286 321
As % of all contract IT jobs advertised in the UK 0.34% 0.53% 0.58%
As % of the Job Titles category 0.36% 0.56% 0.61%
Number of daily rates quoted 95 178 198
Median daily rate £275 £275 £260
Median daily rate % change year-on-year - +5.76%  
90% offered a daily rate of more than £152 £187 £181
10% offered a daily rate of more than £350 £375 £385
UK excluding London median daily rate £275 £275 £250
% change year-on-year - +10.00%  
Number of hourly rates quoted 4 18 40
Median hourly rate £30.25 £21.33 £22.00
Median hourly rate % change year-on-year +41.81% -3.04%  
90% offered a hourly rate of more than £21.97 £17.20 £18.00
10% offered a hourly rate of more than £140.70 £32.50 £40.00
UK excluding London median hourly rate £29.00 £21.33 £22.00
% change year-on-year +35.95% -3.04%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42459 50981 52251
As % of all contract IT job vacancies advertised in the UK 94.81% 94.99% 94.80%
Number of daily rates quoted 27498 33314 32358
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1306 1471 2077
Median hourly rate £18.00 £17.95 £16.60
Median hourly rate % change year-on-year +0.30% +8.10%  
90% offered a hourly rate of more than £11.78 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.15
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year - +9.37%  

3rd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support.

Contractor daily rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support over the 3 months to 30 May 2017.

Contractor daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support.

Contractor hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support over the 3 months to 30 May 2017.

Contractor hourly rate histogram for 3rd Line Support in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 30 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -41 146 £275 - 48
London -12 47 £300 +9.09% 7
South East -7 39 £270 -1.81% 12
South West -3 18 £275 -4.34% 4
Buckinghamshire 0 13 £270 -10.00% 2
Yorkshire +12 11 £275 +3.77% 2
Milton Keynes - 11 £288 - 2
North West +16 9 £263 -12.50% 6
Hampshire +3 8 £350 +16.27%
East of England -10 8 £275 +25.00% 9
Manchester +7 7 £175 -41.66% 3
City of London -3 7 £300 +1.69% 2
East Midlands -12 7 £190 -32.74% 2
Scotland +37 5 £375 +25.00% 3
West Yorkshire +18 5 £275 - 2
Dorset +16 5 £313 +73.61% 1
Berkshire +4 5 £205 -25.63% 2
Oxfordshire -4 5 £250 -1.96% 3
West Midlands +22 4 £288 +9.52% 6
Leeds +21 4 £281 -7.78% 2
Birmingham +17 4 £288 -4.16% 4
Bournemouth +11 4 £313 +73.61% 1
Bracknell +7 4 £269 -
Uxbridge +5 4 £245 -39.28%
Bristol +2 4 £313 +4.16% 1
Surrey -1 4 £293 +32.05% 1
Somerset -5 4 £195 -35.00% 1
Bicester - 4 - -
Tyne and Wear +34 3 £245 -12.50%
Newcastle upon Tyne +31 3 £245 -12.50%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 May 2017, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support in the job title.

1 233 (74.68%) Windows
2 142 (45.51%) Active Directory
3 122 (39.10%) Windows Server
4 116 (37.18%) VMware
5 109 (34.94%) Microsoft
6 87 (27.88%) Windows Server 2008
6 87 (27.88%) Windows Server 2012
7 76 (24.36%) Citrix
8 68 (21.79%) Office 365
9 62 (19.87%) Cisco
10 61 (19.55%) SCCM
11 50 (16.03%) MS Exchange
12 48 (15.38%) Hyper-V
12 48 (15.38%) PowerShell
13 46 (14.74%) Windows 7
13 46 (14.74%) Microsoft Office
14 45 (14.42%) SQL Server
14 45 (14.42%) VMware Infrastructure
15 44 (14.10%) SQL
15 44 (14.10%) ITIL
15 44 (14.10%) Windows Server 2003
15 44 (14.10%) Firewall
16 43 (13.78%) DNS
17 42 (13.46%) Windows 10
18 39 (12.50%) Security Cleared
19 38 (12.18%) Migration
20 36 (11.54%) LAN
21 34 (10.90%) DHCP
21 34 (10.90%) Finance
22 33 (10.58%) XenApp

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (16.03%) MS Exchange
2 29 (9.29%) Exchange Server 2010
3 19 (6.09%) IIS
4 18 (5.77%) SharePoint
5 16 (5.13%) Skype for Business
6 14 (4.49%) Exchange Server 2013
7 11 (3.53%) IBM Notes
8 8 (2.56%) WebSphere
9 5 (1.60%) Exchange Server 2003
9 5 (1.60%) GlassFish
10 4 (1.28%) Exchange Server 2007
11 3 (0.96%) BizTalk Server
12 2 (0.64%) Apache
12 2 (0.64%) Apache Solr
12 2 (0.64%) Blackberry Enterprise Server
12 2 (0.64%) CMS
12 2 (0.64%) IBM Domino
12 2 (0.64%) Live Communications Server
12 2 (0.64%) SharePoint 2013
12 2 (0.64%) Umbraco
Applications
1 46 (14.74%) Microsoft Office
2 3 (0.96%) MS Visio
3 2 (0.64%) InfoPath
4 1 (0.32%) Acrobat
Business Applications
1 4 (1.28%) SAP Oil and Gas
2 2 (0.64%) Eikon
Cloud Services
1 68 (21.79%) Office 365
2 31 (9.94%) Microsoft Azure
3 12 (3.85%) Amazon AWS
4 4 (1.28%) G Suite
4 4 (1.28%) SaaS
5 2 (0.64%) Akamai
5 2 (0.64%) Cloud Computing
5 2 (0.64%) GitHub
6 1 (0.32%) IaaS
6 1 (0.32%) iTunes
6 1 (0.32%) Mimecast
Communications & Networking
1 44 (14.10%) Firewall
2 43 (13.78%) DNS
3 36 (11.54%) LAN
4 34 (10.90%) DHCP
5 32 (10.26%) SAN
6 31 (9.94%) WAN
7 17 (5.45%) VPN
8 15 (4.81%) TCP/IP
9 12 (3.85%) VLAN
10 11 (3.53%) Skype
10 11 (3.53%) Unified Communications
11 8 (2.56%) Wi-Fi
12 7 (2.24%) Network Security
13 6 (1.92%) Cisco Nexus
13 6 (1.92%) SSL
13 6 (1.92%) VoIP
14 5 (1.60%) 3G
14 5 (1.60%) Cisco ASA
14 5 (1.60%) Kerberos
14 5 (1.60%) Wireless
Database & Business Intelligence
1 45 (14.42%) SQL Server
2 10 (3.21%) Oracle Database
2 10 (3.21%) SQL Server 2012
3 8 (2.56%) SQL Server 2008
4 5 (1.60%) SQL Server 2005
5 3 (0.96%) MS Access
5 3 (0.96%) SQL Server 2016
6 2 (0.64%) BusinessObjects
7 1 (0.32%) DB2
7 1 (0.32%) FileMaker
7 1 (0.32%) MySQL
7 1 (0.32%) Oracle Database 11g
Development Applications
1 5 (1.60%) Ant
1 5 (1.60%) Subversion
2 3 (0.96%) Team Foundation Server
3 2 (0.64%) JIRA
3 2 (0.64%) Visual Studio
4 1 (0.32%) Eclipse
4 1 (0.32%) Jenkins
4 1 (0.32%) MSI
4 1 (0.32%) Wise Package Studio
General
1 34 (10.90%) Finance
2 12 (3.85%) Retail
3 6 (1.92%) Front Office
3 6 (1.92%) Manufacturing
3 6 (1.92%) Marketing
4 5 (1.60%) Banking
4 5 (1.60%) Financial Institution
5 4 (1.28%) Back Office
5 4 (1.28%) Electronics
5 4 (1.28%) Telecoms
6 3 (0.96%) Local Government
7 2 (0.64%) Billing
7 2 (0.64%) Legal
7 2 (0.64%) Retail Banking
8 1 (0.32%) Advertising
8 1 (0.32%) Games
8 1 (0.32%) Military
8 1 (0.32%) Online Betting
8 1 (0.32%) Pharmaceutical
8 1 (0.32%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.60%) .NET
2 4 (1.28%) ASP.NET
3 3 (0.96%) HTML
4 2 (0.64%) ASP.NET MVC
4 2 (0.64%) ASP.NET MVC 4
4 2 (0.64%) ASP.NET Web Forms
4 2 (0.64%) Software Packaging
4 2 (0.64%) Web Services
5 1 (0.32%) MSMQ
5 1 (0.32%) RabbitMQ
5 1 (0.32%) REST
5 1 (0.32%) SOAP
5 1 (0.32%) Tivoli Directory Integrator
5 1 (0.32%) WCF
5 1 (0.32%) XML
5 1 (0.32%) XSLT
Miscellaneous
1 21 (6.73%) Data Centre
2 15 (4.81%) Clustering
3 11 (3.53%) Analytical Skills
4 9 (2.88%) EMC VNX
4 9 (2.88%) Replication
5 8 (2.56%) Blackberry
6 7 (2.24%) Fat Client
6 7 (2.24%) Thin Client
7 6 (1.92%) VxBlock/Vblock
8 5 (1.60%) Driving Licence
8 5 (1.60%) Hedge funds
8 5 (1.60%) iPhone
8 5 (1.60%) Smartphone
9 4 (1.28%) Client/Server
9 4 (1.28%) iPad
10 3 (0.96%) AS400
10 3 (0.96%) EMC VMAX
10 3 (0.96%) Mainframe
10 3 (0.96%) User Experience
10 3 (0.96%) Video Conferencing
Operating Systems
1 233 (74.68%) Windows
2 122 (39.10%) Windows Server
3 87 (27.88%) Windows Server 2008
3 87 (27.88%) Windows Server 2012
4 46 (14.74%) Windows 7
5 44 (14.10%) Windows Server 2003
6 42 (13.46%) Windows 10
7 24 (7.69%) Linux
8 11 (3.53%) Windows 8
9 9 (2.88%) Unix
9 9 (2.88%) Windows XP
10 8 (2.56%) Red Hat Enterprise Linux
11 7 (2.24%) AIX
12 6 (1.92%) Mac OS X
13 5 (1.60%) Apple iOS
13 5 (1.60%) CentOS
13 5 (1.60%) Mac OS
14 4 (1.28%) Android
15 3 (0.96%) Windows 2000 Server
15 3 (0.96%) Windows Phone
Processes & Methodologies
1 44 (14.10%) ITIL
2 38 (12.18%) Migration
3 17 (5.45%) ITIL V3
3 17 (5.45%) Problem Management
4 16 (5.13%) Change Management
5 13 (4.17%) Service Delivery
6 12 (3.85%) Project Management
7 11 (3.53%) Server Building
8 10 (3.21%) Agile Software Development
8 10 (3.21%) Service Management
9 9 (2.88%) High Availability
9 9 (2.88%) Virtual Environments
10 8 (2.56%) Disaster Recovery
10 8 (2.56%) Incident Management
11 7 (2.24%) Customer Requirements
11 7 (2.24%) ITSM
11 7 (2.24%) PRINCE2
11 7 (2.24%) Root Cause Analysis
11 7 (2.24%) Stakeholder Management
12 6 (1.92%) Desktop Virtualisation
Programming Languages
1 48 (15.38%) PowerShell
2 44 (14.10%) SQL
3 7 (2.24%) Java
4 6 (1.92%) VB
4 6 (1.92%) VBScript
5 5 (1.60%) C#
5 5 (1.60%) Perl
6 4 (1.28%) T-SQL
7 3 (0.96%) Bash Shell
7 3 (0.96%) PHP
8 1 (0.32%) C
Qualifications
1 39 (12.50%) Security Cleared
2 32 (10.26%) SC Cleared
3 26 (8.33%) Microsoft Certification
4 18 (5.77%) Cisco Certification
5 16 (5.13%) CCNA
6 13 (4.17%) MCSE
7 11 (3.53%) MCP
7 11 (3.53%) MCSA
7 11 (3.53%) VMware Certified Professional (VCP)
8 10 (3.21%) Degree
8 10 (3.21%) DV Cleared
9 9 (2.88%) CCNP
10 6 (1.92%) MCITP
11 3 (0.96%) BPSS Clearance
11 3 (0.96%) Citrix Certification
11 3 (0.96%) DBS Check
11 3 (0.96%) ITIL Certification
11 3 (0.96%) MCDBA
11 3 (0.96%) MCTS
12 2 (0.64%) CCA
Quality Assurance & Compliance
1 9 (2.88%) SLA
2 3 (0.96%) QA
3 2 (0.64%) Disclosure Scotland
4 1 (0.32%) Cyber Essentials
4 1 (0.32%) Dodd-Frank
4 1 (0.32%) GxP
4 1 (0.32%) PMO
System Software
1 142 (45.51%) Active Directory
2 48 (15.38%) Hyper-V
3 45 (14.42%) VMware Infrastructure
4 33 (10.58%) XenApp
5 22 (7.05%) vSphere
6 19 (6.09%) XenDesktop
7 12 (3.85%) VMware ESXi
8 9 (2.88%) Virtual Servers
8 9 (2.88%) VMware Server
9 8 (2.56%) Virtual Machines
10 6 (1.92%) Microsoft App-V
10 6 (1.92%) Terminal Services
10 6 (1.92%) Virtual Desktop
10 6 (1.92%) XenServer
11 5 (1.60%) BitLocker
11 5 (1.60%) Microsoft Virtual Server
11 5 (1.60%) VMware Workstation
12 3 (0.96%) vCloud
13 2 (0.64%) Forefront TMG
13 2 (0.64%) UAG
Systems Management
1 61 (19.55%) SCCM
2 11 (3.53%) WSUS
3 9 (2.88%) SCOM
4 7 (2.24%) Backup Exec
5 6 (1.92%) McAfee ePO
5 6 (1.92%) NetBackup
6 5 (1.60%) AirWatch
6 5 (1.60%) Tivoli
6 5 (1.60%) vCenter Server
7 4 (1.28%) OVSD
7 4 (1.28%) SCOrch
8 3 (0.96%) BMC PATROL
8 3 (0.96%) Microsoft Data Protection Manager
8 3 (0.96%) Netcool
8 3 (0.96%) OpenView Configuration Management
8 3 (0.96%) PowerCLI
8 3 (0.96%) SCSM
8 3 (0.96%) Tivoli NetView
8 3 (0.96%) Tivoli Storage Manager
8 3 (0.96%) Unicenter
Vendors
1 116 (37.18%) VMware
2 109 (34.94%) Microsoft
3 76 (24.36%) Citrix
4 62 (19.87%) Cisco
5 29 (9.29%) HP
6 18 (5.77%) EMC
7 17 (5.45%) Oracle
8 16 (5.13%) IBM
9 13 (4.17%) Juniper
9 13 (4.17%) NetApp
10 11 (3.53%) Dell
10 11 (3.53%) Lotus
11 10 (3.21%) Veeam
12 7 (2.24%) Red Hat
13 6 (1.92%) Apple
13 6 (1.92%) McAfee
13 6 (1.92%) Sophos
14 5 (1.60%) Google
15 4 (1.28%) Lumension
15 4 (1.28%) SonicWALL
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