Period
to 23 August 2017

The median contractor rate for a 3rd Line Support was £278 per day in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 482 436 372
Rank change year-on-year -46 -64 +30
Contract jobs requiring a 3rd Line Support 390 554 682
As % of all contract IT jobs advertised in the UK 0.41% 0.51% 0.61%
As % of the Job Titles category 0.43% 0.54% 0.64%
Number of daily rates quoted 270 359 434
UK median daily rate £278 £275 £275
Median daily rate % change year-on-year +0.91% - +10.00%
10th Percentile £168 £174 £175
90th Percentile £388 £388 £400
UK excluding London median daily rate £275 £275 £260
% change year-on-year - +5.77% +15.56%
Number of hourly rates quoted 13 42 79
UK median hourly rate £18.96 £20.00 £22.50
Median hourly rate % change year-on-year -5.20% -11.11% +7.14%
10th Percentile £12.24 £15.00 £17.00
90th Percentile £158.95 £34.43 £40.00
UK excluding London median hourly rate £13.03 £21.00 £22.00
% change year-on-year -37.98% -4.55% +10.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 91123 102646 106818
% of contract IT jobs with a recognized job title 94.88% 94.94% 94.86%
Number of daily rates quoted 59200 66921 66780
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2782 3110 4140
UK median hourly rate £18.70 £19.00 £17.77
Median hourly rate % change year-on-year -1.58% +6.92% +4.53%
10th Percentile £10.80 £10.38 £10.50
90th Percentile £48.75 £46.69 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.22
% change year-on-year -5.26% +10.34% +2.99%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support.

Contractor daily rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support over the 6 months to 23 August 2017.

Contractor daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support.

Contractor hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support over the 6 months to 23 August 2017.

Contractor hourly rate histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -55 363 £280 +1.82% 57
UK excluding London -48 269 £275 - 48
London -16 115 £300 +9.09% 10
South East -23 92 £275 - 15
North of England +19 57 £275 -0.18% 14
Midlands +5 37 £300 +11.11% 8
South West -18 34 £275 -8.33% 7
East of England -6 28 £225 -2.17% 3
Yorkshire +35 27 £288 +4.55% 1
North West +21 24 £263 -12.50% 11
West Midlands +34 20 £319 +15.91% 6
East Midlands -18 17 £243 -10.19% 2
Scotland +19 10 £323 +11.21%
Wales +3 9 £316 +58.13%
North East +21 6 £275 -0.99% 2
Northern Ireland - 2 - - 1

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support in the job title.

1 286 (73.33%) Windows
2 173 (44.36%) Active Directory
3 151 (38.72%) Windows Server
4 146 (37.44%) VMware
5 129 (33.08%) Microsoft
6 108 (27.69%) Windows Server 2008
7 105 (26.92%) Windows Server 2012
8 97 (24.87%) Office 365
9 82 (21.03%) Cisco
10 80 (20.51%) Citrix
11 71 (18.21%) ITIL
12 67 (17.18%) SCCM
13 64 (16.41%) Windows 7
14 62 (15.90%) MS Exchange
15 61 (15.64%) VMware Infrastructure
16 60 (15.38%) PowerShell
17 59 (15.13%) Finance
18 58 (14.87%) SQL
19 57 (14.62%) LAN
19 57 (14.62%) Hyper-V
20 56 (14.36%) WAN
20 56 (14.36%) Firewall
21 55 (14.10%) Microsoft Office
22 53 (13.59%) SAN
22 53 (13.59%) Windows Server 2003
23 50 (12.82%) SQL Server
24 47 (12.05%) Windows 10
24 47 (12.05%) DHCP
24 47 (12.05%) DNS
25 46 (11.79%) Security Cleared

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (15.90%) MS Exchange
2 35 (8.97%) Exchange Server 2010
3 32 (8.21%) SharePoint
4 20 (5.13%) IIS
4 20 (5.13%) Skype for Business
5 14 (3.59%) Exchange Server 2013
6 12 (3.08%) IBM Notes
7 9 (2.31%) Exchange Server 2003
8 7 (1.79%) Blackberry Enterprise Server
9 6 (1.54%) Exchange Server 2007
10 4 (1.03%) WebLogic
11 3 (0.77%) Apache
11 3 (0.77%) Tomcat
12 2 (0.51%) Apache Solr
12 2 (0.51%) CMS
12 2 (0.51%) Drupal
12 2 (0.51%) IBM Domino
12 2 (0.51%) Live Communications Server
12 2 (0.51%) SAS
12 2 (0.51%) Umbraco
Applications
1 55 (14.10%) Microsoft Office
2 3 (0.77%) MS Visio
3 2 (0.51%) InfoPath
4 1 (0.26%) Acrobat
Business Applications
1 5 (1.28%) Dynamics CRM
2 3 (0.77%) Remedy ITSM
3 2 (0.51%) Oracle EBS
Cloud Services
1 97 (24.87%) Office 365
2 39 (10.00%) Microsoft Azure
3 17 (4.36%) Amazon AWS
4 3 (0.77%) Azure Active Directory
4 3 (0.77%) G Suite
4 3 (0.77%) SaaS
5 2 (0.51%) Akamai
5 2 (0.51%) Cloud Computing
5 2 (0.51%) Mimecast
6 1 (0.26%) IaaS
Communications & Networking
1 57 (14.62%) LAN
2 56 (14.36%) Firewall
2 56 (14.36%) WAN
3 53 (13.59%) SAN
4 47 (12.05%) DHCP
4 47 (12.05%) DNS
5 24 (6.15%) TCP/IP
6 23 (5.90%) Wireless
7 17 (4.36%) VLAN
8 15 (3.85%) VPN
9 14 (3.59%) 3G
9 14 (3.59%) Skype
9 14 (3.59%) Wi-Fi
10 12 (3.08%) GPRS
10 12 (3.08%) GSM
10 12 (3.08%) LTE
10 12 (3.08%) SGSN
11 10 (2.56%) Internet
12 9 (2.31%) Ethernet
13 7 (1.79%) MPLS
Database & Business Intelligence
1 50 (12.82%) SQL Server
2 10 (2.56%) Oracle Database
2 10 (2.56%) SQL Server 2008
3 8 (2.05%) SQL Server 2012
4 5 (1.28%) SQL Server 2005
5 3 (0.77%) Geospatial Data
5 3 (0.77%) GIS
5 3 (0.77%) Hadoop
5 3 (0.77%) SQL Server 2016
6 2 (0.51%) Big Data
6 2 (0.51%) HBase
6 2 (0.51%) MongoDB
6 2 (0.51%) MS Access
6 2 (0.51%) Oracle Database 10g
6 2 (0.51%) Oracle Database 11g
6 2 (0.51%) RDBMS
6 2 (0.51%) Relational Database
6 2 (0.51%) SQLPlus
7 1 (0.26%) Data Warehouse
7 1 (0.26%) PostgreSQL
Development Applications
1 4 (1.03%) Jenkins
1 4 (1.03%) JIRA
1 4 (1.03%) Visual Studio
2 3 (0.77%) Git (software)
2 3 (0.77%) MSI
2 3 (0.77%) Team Foundation Server
3 2 (0.51%) Codeship
3 2 (0.51%) SQL Server Management Studio (SSMS)
3 2 (0.51%) Toad
3 2 (0.51%) Travis CI
4 1 (0.26%) Eclipse
4 1 (0.26%) GitLab
4 1 (0.26%) Mercurial
4 1 (0.26%) Subversion
4 1 (0.26%) Wise Package Studio
General
1 59 (15.13%) Finance
2 22 (5.64%) Manufacturing
3 19 (4.87%) Telecoms
4 14 (3.59%) Electronics
4 14 (3.59%) Marketing
5 12 (3.08%) Banking
6 6 (1.54%) Front Office
7 5 (1.28%) Military
7 5 (1.28%) Retail
8 4 (1.03%) Legal
9 3 (0.77%) Law
10 2 (0.51%) Automotive
11 1 (0.26%) Advertising
11 1 (0.26%) Back Office
11 1 (0.26%) Billing
11 1 (0.26%) Games
11 1 (0.26%) Pharmaceutical
11 1 (0.26%) Publishing
Libraries, Frameworks & Software Standards
1 13 (3.33%) HTML
2 11 (2.82%) .NET
2 11 (2.82%) Web Services
3 6 (1.54%) ASP.NET
4 5 (1.28%) RESTful
4 5 (1.28%) X-Windows
5 4 (1.03%) SOAP
6 3 (0.77%) Java EE
6 3 (0.77%) Middleware
6 3 (0.77%) REST
6 3 (0.77%) XML
6 3 (0.77%) XSLT
7 2 (0.51%) Apache Camel
7 2 (0.51%) ASP.NET MVC
7 2 (0.51%) ASP.NET MVC 4
7 2 (0.51%) ASP.NET Web Forms
7 2 (0.51%) Hibernate
7 2 (0.51%) JAX-RS
7 2 (0.51%) Kafka
7 2 (0.51%) Software Packaging
Miscellaneous
1 19 (4.87%) Data Centre
2 16 (4.10%) Analytical Skills
3 13 (3.33%) Blackberry
3 13 (3.33%) Virtual Team
4 10 (2.56%) Clustering
4 10 (2.56%) Fat Client
4 10 (2.56%) Replication
4 10 (2.56%) Thin Client
5 9 (2.31%) Client/Server
6 7 (1.79%) Driving Licence
7 6 (1.54%) EMC VNX
7 6 (1.54%) iPhone
7 6 (1.54%) Management Information System
7 6 (1.54%) Video Conferencing
8 5 (1.28%) Computer Science
8 5 (1.28%) Greenfield Project
8 5 (1.28%) NHS
9 4 (1.03%) FMCG
9 4 (1.03%) iPad
9 4 (1.03%) Mainframe
Operating Systems
1 286 (73.33%) Windows
2 151 (38.72%) Windows Server
3 108 (27.69%) Windows Server 2008
4 105 (26.92%) Windows Server 2012
5 64 (16.41%) Windows 7
6 53 (13.59%) Windows Server 2003
7 47 (12.05%) Windows 10
8 35 (8.97%) Unix
9 23 (5.90%) Linux
9 23 (5.90%) Windows 8
10 22 (5.64%) Apple iOS
11 16 (4.10%) Android
12 15 (3.85%) Mac OS X
12 15 (3.85%) Windows Phone
13 8 (2.05%) Windows XP
14 4 (1.03%) Red Hat Enterprise Linux
15 3 (0.77%) AIX
15 3 (0.77%) CentOS
15 3 (0.77%) OS/390
15 3 (0.77%) Windows Vista
Processes & Methodologies
1 71 (18.21%) ITIL
2 44 (11.28%) Migration
3 31 (7.95%) Change Management
4 23 (5.90%) Virtual Environments
5 19 (4.87%) ITIL V3
6 15 (3.85%) Business Intelligence
6 15 (3.85%) Problem Management
6 15 (3.85%) Service Management
7 14 (3.59%) Digital Marketing
7 14 (3.59%) Patch Management
7 14 (3.59%) Programme Management
8 13 (3.33%) ITSM
9 11 (2.82%) Asset Management
10 10 (2.56%) Incident Management
10 10 (2.56%) Service Delivery
11 8 (2.05%) Disaster Recovery
11 8 (2.05%) Load Balancing
11 8 (2.05%) Stakeholder Management
12 7 (1.79%) Mobile Device Management
12 7 (1.79%) Open Source
Programming Languages
1 60 (15.38%) PowerShell
2 58 (14.87%) SQL
3 24 (6.15%) Java
4 20 (5.13%) VB
5 13 (3.33%) PHP
6 8 (2.05%) VBScript
7 6 (1.54%) C#
8 5 (1.28%) Shell Script
9 4 (1.03%) C
10 3 (0.77%) Python
10 3 (0.77%) T-SQL
11 2 (0.51%) Bash Shell
11 2 (0.51%) Go
11 2 (0.51%) JavaScript
11 2 (0.51%) Ruby
11 2 (0.51%) Scala
12 1 (0.26%) Objective-C
12 1 (0.26%) PL/SQL
Qualifications
1 46 (11.79%) Security Cleared
2 39 (10.00%) Microsoft Certification
3 33 (8.46%) SC Cleared
4 23 (5.90%) Cisco Certification
5 20 (5.13%) MCSE
6 18 (4.62%) CCNA
7 17 (4.36%) DV Cleared
7 17 (4.36%) MCSA
8 15 (3.85%) Degree
8 15 (3.85%) MCP
9 12 (3.08%) VMware Certified Professional (VCP)
10 10 (2.56%) Citrix Certification
11 6 (1.54%) CCNP
11 6 (1.54%) Network+ Certification
12 5 (1.28%) ITIL Certification
13 4 (1.03%) BPSS Clearance
13 4 (1.03%) Computer Science Degree
13 4 (1.03%) MCITP
13 4 (1.03%) MCSM
14 3 (0.77%) HP AIS
Quality Assurance & Compliance
1 19 (4.87%) SLA
2 4 (1.03%) Disclosure Scotland
3 3 (0.77%) QA
4 1 (0.26%) Dodd-Frank
4 1 (0.26%) GLP
4 1 (0.26%) ISO/IEC 27001
4 1 (0.26%) Sarbanes-Oxley
System Software
1 173 (44.36%) Active Directory
2 61 (15.64%) VMware Infrastructure
3 57 (14.62%) Hyper-V
4 27 (6.92%) vSphere
5 24 (6.15%) XenApp
6 17 (4.36%) VMware ESXi
7 15 (3.85%) Virtual Servers
7 15 (3.85%) XenDesktop
8 12 (3.08%) Virtual Machines
8 12 (3.08%) XenServer
9 11 (2.82%) Microsoft App-V
10 9 (2.31%) VMware Server
11 7 (1.79%) Microsoft Virtual Server
12 6 (1.54%) Terminal Services
12 6 (1.54%) VMware Workstation
13 4 (1.03%) BitLocker
13 4 (1.03%) Virtual Desktop
14 3 (0.77%) vCloud
14 3 (0.77%) Xen
15 2 (0.51%) Docker
Systems Management
1 67 (17.18%) SCCM
2 15 (3.85%) AirWatch
3 11 (2.82%) WSUS
4 10 (2.56%) SCOM
5 7 (1.79%) McAfee ePO
5 7 (1.79%) NetBackup
5 7 (1.79%) Systems Management Server (SMS)
6 5 (1.28%) OVSD
6 5 (1.28%) SCOrch
7 4 (1.03%) Backup Exec
7 4 (1.03%) Cisco Prime
7 4 (1.03%) Nagios
7 4 (1.03%) OpenView Configuration Management
7 4 (1.03%) SCSM
7 4 (1.03%) vCenter Server
8 3 (0.77%) BMC PATROL
8 3 (0.77%) Norton AntiVirus
8 3 (0.77%) PowerCLI
8 3 (0.77%) Tivoli
8 3 (0.77%) Tivoli NetView
Vendors
1 146 (37.44%) VMware
2 129 (33.08%) Microsoft
3 82 (21.03%) Cisco
4 80 (20.51%) Citrix
5 40 (10.26%) HP
6 29 (7.44%) Oracle
7 19 (4.87%) NetApp
7 19 (4.87%) SAP
8 15 (3.85%) EMC
9 14 (3.59%) McAfee
9 14 (3.59%) MobileIron
10 12 (3.08%) IBM
10 12 (3.08%) Lotus
11 11 (2.82%) Dell
11 11 (2.82%) Juniper
12 9 (2.31%) Apple
12 9 (2.31%) F5
13 7 (1.79%) AppSense
13 7 (1.79%) Veeam
14 6 (1.54%) Google