Period
to 23 February 2020

The median contractor rate for a 3rd Line Support was £300 per day in advertised job vacancies during the 6 months to 23 February 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK
6 months to
23 Feb 2020
Same period 2019 Same period 2018
Rank 492 549 530
Rank change year-on-year +57 -19 -24
Contract jobs requiring a 3rd Line Support 232 357 385
As % of all contract IT jobs advertised in the UK 0.34% 0.36% 0.38%
As % of the Job Titles category 0.37% 0.38% 0.40%
Number of daily rates quoted 167 213 274
UK median daily rate £300 £300 £278
Median daily rate % change year-on-year - +8.11% +1.83%
10th Percentile £213 £200 £170
90th Percentile £396 £456 £388
UK excluding London median daily rate £275 £285 £275
% change year-on-year -3.51% +3.64% -
Number of hourly rates quoted 13 16 6
UK median hourly rate £33.49 £25.00 £20.00
Median hourly rate % change year-on-year +33.96% +25.00% +0.86%
10th Percentile £22.60 £17.25 £18.00
90th Percentile £36.00 £34.38 £27.70
UK excluding London median hourly rate £25.00 £23.75 £20.00
% change year-on-year +5.26% +18.75% -4.76%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 63,259 93,049 96,254
% of contract IT jobs with a recognized job title 93.91% 94.69% 94.89%
Number of daily rates quoted 40,852 61,596 63,869
UK median daily rate £450 £462 £450
Median daily rate % change year-on-year -2.54% +2.61% +5.88%
10th Percentile £237 £270 £263
90th Percentile £650 £648 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 2,526 2,900 2,852
UK median hourly rate £19.25 £18.70 £18.70
Median hourly rate % change year-on-year +2.94% - +3.89%
10th Percentile £11.61 £11.00 £11.00
90th Percentile £51.75 £49.50 £48.75
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - -

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support.

Contractor daily rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support over the 6 months to 23 February 2020.

Contractor daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support.

Contractor hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support over the 6 months to 23 February 2020.

Contractor hourly rate histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 23 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 210 £300 - 153
UK excluding London +60 152 £275 -3.51% 133
London +75 76 £315 +5.00% 25
North of England +47 39 £325 +23.81% 41
South East +32 33 £331 +15.22% 28
Yorkshire +56 26 £325 - 14
South West +12 25 £325 +18.18% 11
Midlands +47 19 £248 -17.50% 24
East of England +40 17 £230 -0.86% 24
West Midlands +54 11 £248 -33.11% 14
North West +33 10 £248 +3.13% 22
Wales +22 9 £225 +5.88%
Scotland +22 9 £225 -1.10% 4
East Midlands +31 8 £250 -16.67% 10
North East +10 3 £263 -43.55% 5
Northern Ireland +13 1 £238 - 1

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 February 2020, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 3rd Line Support in the job title.

1 180 (77.59%) Windows
2 128 (55.17%) Active Directory
3 120 (51.72%) Windows Server
4 90 (38.79%) VMware
5 89 (38.36%) Microsoft
6 83 (35.78%) Office 365
7 67 (28.88%) SCCM
8 55 (23.71%) Citrix
9 53 (22.84%) Windows 10
10 52 (22.41%) PowerShell
11 46 (19.83%) ITIL
12 44 (18.97%) VMware Infrastructure
13 43 (18.53%) Hyper-V
13 43 (18.53%) Azure
14 42 (18.10%) Windows Server 2012
14 42 (18.10%) Security Cleared
15 40 (17.24%) DNS
16 37 (15.95%) Windows 7
17 32 (13.79%) DHCP
17 32 (13.79%) SC Cleared
18 31 (13.36%) MS Exchange
19 30 (12.93%) Windows Server 2008
19 30 (12.93%) XenApp
20 29 (12.50%) Microsoft Certification
21 28 (12.07%) SQL
22 26 (11.21%) WAN
23 25 (10.78%) Cisco
23 25 (10.78%) Finance
23 25 (10.78%) Infrastructure Engineering
24 24 (10.34%) MCSE

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (13.36%) MS Exchange
2 21 (9.05%) SharePoint
3 16 (6.90%) Skype for Business
4 11 (4.74%) Exchange Server 2010
5 6 (2.59%) Exchange Server 2013
6 5 (2.16%) IIS
7 2 (0.86%) Blackberry Enterprise Server
7 2 (0.86%) Documentum
8 1 (0.43%) DataSynapse
8 1 (0.43%) Exchange Server 2007
Applications
1 21 (9.05%) Microsoft Office
2 2 (0.86%) MS Visio
3 1 (0.43%) Microsoft Excel
3 1 (0.43%) Microsoft PowerPoint
3 1 (0.43%) Microsoft Project
Business Applications
1 1 (0.43%) Carpe Diem
1 1 (0.43%) Dynamics CRM
1 1 (0.43%) Dynamics GP
1 1 (0.43%) Elite 3E
1 1 (0.43%) Workfront
Cloud Services
1 83 (35.78%) Office 365
2 43 (18.53%) Azure
3 9 (3.88%) AWS
4 4 (1.72%) G Suite
5 3 (1.29%) Azure Active Directory
5 3 (1.29%) Mimecast
5 3 (1.29%) OneDrive
6 2 (0.86%) GCP
6 2 (0.86%) IaaS
7 1 (0.43%) GitHub
7 1 (0.43%) PaaS
7 1 (0.43%) Power Platform
7 1 (0.43%) SaaS
Communications & Networking
1 40 (17.24%) DNS
2 32 (13.79%) DHCP
3 26 (11.21%) WAN
4 22 (9.48%) Firewall
5 19 (8.19%) LAN
5 19 (8.19%) Skype
6 10 (4.31%) TCP/IP
6 10 (4.31%) VLAN
7 9 (3.88%) SAN
7 9 (3.88%) VSAN
8 7 (3.02%) MPLS
8 7 (3.02%) NetScaler
8 7 (3.02%) VPN
8 7 (3.02%) Wireless
9 5 (2.16%) BGP
9 5 (2.16%) VoIP
9 5 (2.16%) Wireshark
10 4 (1.72%) Cisco ASA
10 4 (1.72%) IPsec
10 4 (1.72%) Wi-Fi
Database & Business Intelligence
1 19 (8.19%) SQL Server
2 6 (2.59%) SQL Server 2008
3 3 (1.29%) SQL Server 2016
3 3 (1.29%) SQL Server Integration Services
4 2 (0.86%) Crystal Reports
4 2 (0.86%) Data Warehouse
4 2 (0.86%) SQL Server 2012
4 2 (0.86%) SQL Server Reporting Services
5 1 (0.43%) DB2
5 1 (0.43%) MongoDB
5 1 (0.43%) MySQL
5 1 (0.43%) Oracle Database
5 1 (0.43%) Oracle Database 11g
5 1 (0.43%) Oracle Reports
5 1 (0.43%) Power BI
5 1 (0.43%) SQL Server Analysis Services
Development Applications
1 5 (2.16%) Fiddler
2 2 (0.86%) Git (software)
2 2 (0.86%) Hudson
2 2 (0.86%) Subversion
3 1 (0.43%) JIRA
3 1 (0.43%) MSBuild
3 1 (0.43%) TeamCity
General
1 25 (10.78%) Finance
2 9 (3.88%) Public Sector
3 5 (2.16%) Retail
4 3 (1.29%) Banking
5 2 (0.86%) Back Office
6 1 (0.43%) Aerospace
6 1 (0.43%) Automotive
6 1 (0.43%) Legal
6 1 (0.43%) Manufacturing
6 1 (0.43%) Publishing
Libraries, Frameworks & Software Standards
1 6 (2.59%) .NET
2 4 (1.72%) LDAP
3 2 (0.86%) COM
3 2 (0.86%) ODBC
3 2 (0.86%) SAML
3 2 (0.86%) Software Packaging
3 2 (0.86%) Web Services
4 1 (0.43%) ADSI
4 1 (0.43%) OAuth
4 1 (0.43%) OpenID
Miscellaneous
1 11 (4.74%) Analytical Skills
2 7 (3.02%) Clustering
3 6 (2.59%) Data Centre
3 6 (2.59%) PKI
4 5 (2.16%) Client/Server
4 5 (2.16%) CMDB
5 3 (1.29%) Blackberry
5 3 (1.29%) Self-Motivation
6 2 (0.86%) Driving Licence
6 2 (0.86%) Enterprise Storage
6 2 (0.86%) EPoS
6 2 (0.86%) Management Information System
6 2 (0.86%) NHS
6 2 (0.86%) Replication
6 2 (0.86%) Video Conferencing
7 1 (0.43%) Digital Media
7 1 (0.43%) Grid Computing
7 1 (0.43%) iPad
7 1 (0.43%) iPhone
7 1 (0.43%) iSeries
Operating Systems
1 180 (77.59%) Windows
2 120 (51.72%) Windows Server
3 53 (22.84%) Windows 10
4 42 (18.10%) Windows Server 2012
5 37 (15.95%) Windows 7
6 30 (12.93%) Windows Server 2008
7 20 (8.62%) Linux
8 8 (3.45%) Windows Server 2003
9 5 (2.16%) Apple iOS
9 5 (2.16%) Windows XP
10 4 (1.72%) Android
10 4 (1.72%) Mac OS
11 3 (1.29%) Red Hat Enterprise Linux
11 3 (1.29%) Windows 8
12 2 (0.86%) Mac OS X
12 2 (0.86%) Unix
13 1 (0.43%) VMS
Processes & Methodologies
1 46 (19.83%) ITIL
2 25 (10.78%) Infrastructure Engineering
3 15 (6.47%) Migration
3 15 (6.47%) Problem-Solving
4 12 (5.17%) Mobile Device Management
5 10 (4.31%) Asset Management
6 9 (3.88%) Mentoring
6 9 (3.88%) Performance Management
7 8 (3.45%) Configuration Management
7 8 (3.45%) Data Management
7 8 (3.45%) Performance Tuning
7 8 (3.45%) Service Delivery
8 7 (3.02%) Service Management
9 6 (2.59%) High Availability
9 6 (2.59%) Server Management
10 5 (2.16%) Change Control
10 5 (2.16%) Root Cause Analysis
10 5 (2.16%) Server Building
10 5 (2.16%) Server Patching
10 5 (2.16%) Software Deployment
Programming Languages
1 52 (22.41%) PowerShell
2 28 (12.07%) SQL
3 5 (2.16%) Bash Shell
4 4 (1.72%) Python
4 4 (1.72%) Shell Script
4 4 (1.72%) VBScript
5 2 (0.86%) C#
5 2 (0.86%) Perl
5 2 (0.86%) VB
5 2 (0.86%) VB6
5 2 (0.86%) VBA
6 1 (0.43%) C
6 1 (0.43%) PL/SQL
6 1 (0.43%) RPG
Qualifications
1 42 (18.10%) Security Cleared
2 32 (13.79%) SC Cleared
3 29 (12.50%) Microsoft Certification
4 24 (10.34%) MCSE
5 9 (3.88%) Cisco Certification
5 9 (3.88%) DV Cleared
5 9 (3.88%) MCSA
6 8 (3.45%) MCITP
7 6 (2.59%) CCA
7 6 (2.59%) CCNA
7 6 (2.59%) Degree
8 5 (2.16%) Citrix Certification
8 5 (2.16%) ITIL Certification
9 4 (1.72%) VMware Certified Professional (VCP)
10 3 (1.29%) DBS Check
10 3 (1.29%) MCP
10 3 (1.29%) MOS
11 1 (0.43%) Computer Science Degree
11 1 (0.43%) ITIL Foundation Certificate
11 1 (0.43%) NCDA
Quality Assurance & Compliance
1 20 (8.62%) SLA
2 4 (1.72%) ISO/IEC 27001
3 1 (0.43%) GDPR
3 1 (0.43%) Government Security Classifications
3 1 (0.43%) GxP
3 1 (0.43%) HMG Security Policy Framework
3 1 (0.43%) NCSC
3 1 (0.43%) PCI DSS
System Software
1 128 (55.17%) Active Directory
2 44 (18.97%) VMware Infrastructure
3 43 (18.53%) Hyper-V
4 30 (12.93%) XenApp
5 20 (8.62%) vSphere
6 12 (5.17%) Virtual Servers
7 11 (4.74%) XenDesktop
8 10 (4.31%) VMware ESXi
9 9 (3.88%) VMware NSX
10 8 (3.45%) Microsoft Virtual Server
11 6 (2.59%) Virtual Machines
12 5 (2.16%) Firmware
13 4 (1.72%) Microsoft App-V
14 2 (0.86%) vCloud
14 2 (0.86%) Virtual Desktop
15 1 (0.43%) Citrix Hypervisor
15 1 (0.43%) DFS Replication
Systems Management
1 67 (28.88%) SCCM
2 13 (5.60%) Microsoft Intune
3 12 (5.17%) SCOM
4 10 (4.31%) vRealize
5 5 (2.16%) McAfee ePO
5 5 (2.16%) Microsoft Clustering
5 5 (2.16%) WSUS
6 4 (1.72%) Norton AntiVirus
6 4 (1.72%) Symantec Endpoint Protection
7 3 (1.29%) Jamf Pro
7 3 (1.29%) Microsoft Data Protection Manager
7 3 (1.29%) NetBackup
7 3 (1.29%) vCenter Server
8 2 (0.86%) FortiGate
8 2 (0.86%) Nessus
8 2 (0.86%) Puppet
8 2 (0.86%) Single Sign-On
8 2 (0.86%) Tivoli Storage Manager
9 1 (0.43%) HP SIM
9 1 (0.43%) ZABBIX
Vendors
1 90 (38.79%) VMware
2 89 (38.36%) Microsoft
3 55 (23.71%) Citrix
4 25 (10.78%) Cisco
5 12 (5.17%) NetApp
6 10 (4.31%) HP
6 10 (4.31%) McAfee
6 10 (4.31%) Symantec
7 8 (3.45%) Veeam
8 7 (3.02%) Dell
9 6 (2.59%) Ivanti
9 6 (2.59%) SolarWinds
10 5 (2.16%) Juniper
11 4 (1.72%) Google
11 4 (1.72%) IBM
11 4 (1.72%) Lumension
11 4 (1.72%) Palo Alto
11 4 (1.72%) Sophos
12 3 (1.29%) CheckPoint
12 3 (1.29%) Meraki