Period
to 20 November 2017

The median contractor rate for a 3rd Line Support was £275 per day in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 470 450 383
Rank change year-on-year -20 -67 +27
Contract jobs requiring a 3rd Line Support 462 506 666
As % of all contract IT jobs advertised in the UK 0.45% 0.49% 0.58%
As % of the Job Titles category 0.48% 0.51% 0.61%
Number of daily rates quoted 334 335 429
UK median daily rate £275 £275 £275
10th Percentile £168 £167 £175
90th Percentile £399 £388 £400
UK excluding London median daily rate £283 £275 £270
% change year-on-year +2.73% +1.85% +12.50%
Number of hourly rates quoted 14 42 52
UK median hourly rate £19.44 £20.00 £22.50
Median hourly rate % change year-on-year -2.80% -11.11% +2.27%
10th Percentile £12.24 £15.00 £17.78
90th Percentile £28.22 £37.95 £32.25
UK excluding London median hourly rate £16.20 £21.00 £22.50
% change year-on-year -22.85% -6.67% +4.65%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96939 98568 108531
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 63924 64295 69051
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2896 3271 4142
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support.

Contractor daily rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support over the 6 months to 20 November 2017.

Contractor daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support.

Contractor hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support over the 6 months to 20 November 2017.

Contractor hourly rate histogram for 3rd Line Support in the UK

3rd Line Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 428 £280 +1.82% 57
UK excluding London -4 302 £283 +2.73% 44
London -6 153 £280 +1.82% 14
South East -26 92 £324 +17.73% 12
North of England +37 64 £300 +9.09% 10
Midlands +38 57 £265 - 10
East of England +1 39 £250 +5.26% 6
West Midlands +39 35 £253 -3.81% 5
North West +17 31 £280 +1.82% 9
Yorkshire +21 26 £300 +9.09%
South West -10 24 £248 -17.50% 5
East Midlands +7 22 £313 +15.74% 5
Scotland -31 12 £281 +16.58% 1
Wales +18 11 £300 +41.18%
North East +37 7 £302 +14.50% 1
Northern Ireland -52 2 £275 +57.14%
Channel Islands - 1 - -

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support in the job title.

1 324 (70.13%) Windows
2 213 (46.10%) Active Directory
3 177 (38.31%) VMware
4 170 (36.80%) Microsoft
5 163 (35.28%) Windows Server
6 125 (27.06%) Office 365
7 113 (24.46%) ITIL
8 106 (22.94%) Windows Server 2012
9 94 (20.35%) Windows Server 2008
10 93 (20.13%) Cisco
11 88 (19.05%) Windows 7
11 88 (19.05%) SCCM
12 86 (18.61%) VMware Infrastructure
13 83 (17.97%) Citrix
14 73 (15.80%) MS Exchange
14 73 (15.80%) Finance
15 71 (15.37%) Firewall
16 67 (14.50%) Microsoft Office
17 66 (14.29%) LAN
18 64 (13.85%) WAN
19 61 (13.20%) Windows 10
20 60 (12.99%) Microsoft Certification
21 59 (12.77%) SQL
21 59 (12.77%) Hyper-V
22 57 (12.34%) SAN
23 54 (11.69%) HP
23 54 (11.69%) PowerShell
24 53 (11.47%) Security Cleared
25 52 (11.26%) SharePoint
26 50 (10.82%) DNS

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (15.80%) MS Exchange
2 52 (11.26%) SharePoint
3 30 (6.49%) Exchange Server 2010
4 25 (5.41%) Skype for Business
5 22 (4.76%) IIS
6 15 (3.25%) IBM Notes
7 12 (2.60%) Exchange Server 2013
8 9 (1.95%) Exchange Server 2007
9 8 (1.73%) Exchange Server 2003
10 7 (1.52%) Blackberry Enterprise Server
11 4 (0.87%) Apache
11 4 (0.87%) Tomcat
11 4 (0.87%) WebLogic
12 2 (0.43%) Drupal
12 2 (0.43%) IBM Domino
12 2 (0.43%) JBoss
12 2 (0.43%) OpenStack
13 1 (0.22%) Confluence
13 1 (0.22%) Quickr
13 1 (0.22%) SharePoint Server
Applications
1 67 (14.50%) Microsoft Office
2 2 (0.43%) MS Visio
Business Applications
1 11 (2.38%) Dynamics CRM
2 5 (1.08%) Dynamics GP
2 5 (1.08%) Remedy ITSM
3 2 (0.43%) Oracle EBS
Cloud Services
1 125 (27.06%) Office 365
2 40 (8.66%) Microsoft Azure
3 13 (2.81%) Amazon AWS
4 5 (1.08%) Azure Active Directory
4 5 (1.08%) Mimecast
5 2 (0.43%) IaaS
6 1 (0.22%) G Suite
6 1 (0.22%) SaaS
Communications & Networking
1 71 (15.37%) Firewall
2 66 (14.29%) LAN
3 64 (13.85%) WAN
4 57 (12.34%) SAN
5 50 (10.82%) DNS
6 48 (10.39%) DHCP
7 33 (7.14%) TCP/IP
8 26 (5.63%) Wireless
9 21 (4.55%) Skype
10 20 (4.33%) VPN
11 18 (3.90%) Internet
11 18 (3.90%) VLAN
12 14 (3.03%) MPLS
13 13 (2.81%) Wi-Fi
14 10 (2.16%) Ethernet
14 10 (2.16%) LTE
15 9 (1.95%) 3G
15 9 (1.95%) GPRS
15 9 (1.95%) GSM
15 9 (1.95%) SGSN
Database & Business Intelligence
1 47 (10.17%) SQL Server
2 9 (1.95%) Oracle Database
2 9 (1.95%) SQL Server 2008
3 5 (1.08%) Relational Database
4 4 (0.87%) RDBMS
5 3 (0.65%) Geospatial Data
5 3 (0.65%) GIS
5 3 (0.65%) Hadoop
5 3 (0.65%) Oracle Database 10g
5 3 (0.65%) SQL Server 2012
5 3 (0.65%) SQLPlus
6 2 (0.43%) Big Data
6 2 (0.43%) HBase
6 2 (0.43%) MongoDB
6 2 (0.43%) PostgreSQL
6 2 (0.43%) SQL Server 2005
7 1 (0.22%) Data Warehouse
7 1 (0.22%) MySQL
7 1 (0.22%) Oracle Database 11g
7 1 (0.22%) Oracle Reports
Development Applications
1 4 (0.87%) Git (software)
1 4 (0.87%) JIRA
2 3 (0.65%) Jenkins
2 3 (0.65%) SQL Server Management Studio (SSMS)
2 3 (0.65%) Toad
3 2 (0.43%) Codeship
3 2 (0.43%) MSI
3 2 (0.43%) Travis CI
3 2 (0.43%) Visual Studio
4 1 (0.22%) AdminStudio
4 1 (0.22%) GitLab
4 1 (0.22%) Mercurial
4 1 (0.22%) Oracle Forms
4 1 (0.22%) Subversion
General
1 73 (15.80%) Finance
2 22 (4.76%) Banking
2 22 (4.76%) Manufacturing
2 22 (4.76%) Telecoms
3 12 (2.60%) Marketing
4 11 (2.38%) Electronics
5 9 (1.95%) Investment Banking
6 7 (1.52%) Law
7 6 (1.30%) Automotive
7 6 (1.30%) French Language
7 6 (1.30%) Legal
8 5 (1.08%) German Language
8 5 (1.08%) Italian Language
8 5 (1.08%) Spanish Language
9 4 (0.87%) Military
10 3 (0.65%) Back Office
10 3 (0.65%) Local Government
10 3 (0.65%) Retail
11 2 (0.43%) International Banking
11 2 (0.43%) Online Betting
Libraries, Frameworks & Software Standards
1 12 (2.60%) .NET
2 11 (2.38%) HTML
2 11 (2.38%) Web Services
3 7 (1.52%) X-Windows
4 5 (1.08%) RESTful
5 4 (0.87%) SOAP
6 3 (0.65%) Java EE
6 3 (0.65%) Middleware
6 3 (0.65%) REST
6 3 (0.65%) XML
7 2 (0.43%) AngularJS
7 2 (0.43%) Apache Camel
7 2 (0.43%) ASP.NET
7 2 (0.43%) Hibernate
7 2 (0.43%) J2EE
7 2 (0.43%) JSF
7 2 (0.43%) Kafka
7 2 (0.43%) Oracle Fusion
7 2 (0.43%) Software Packaging
7 2 (0.43%) XSLT
Miscellaneous
1 30 (6.49%) Data Centre
2 20 (4.33%) Blackberry
3 17 (3.68%) Analytical Skills
4 14 (3.03%) Clustering
5 12 (2.60%) Virtual Team
6 10 (2.16%) Client/Server
7 8 (1.73%) Management Information System
7 8 (1.73%) Replication
8 6 (1.30%) Fat Client
8 6 (1.30%) iPhone
8 6 (1.30%) Thin Client
8 6 (1.30%) Video Conferencing
9 5 (1.08%) Computer Science
9 5 (1.08%) FMCG
9 5 (1.08%) Greenfield Project
9 5 (1.08%) NHS
10 4 (0.87%) Mobile App
11 3 (0.65%) iPad
12 2 (0.43%) Mainframe
12 2 (0.43%) Smartphone
Operating Systems
1 324 (70.13%) Windows
2 163 (35.28%) Windows Server
3 106 (22.94%) Windows Server 2012
4 94 (20.35%) Windows Server 2008
5 88 (19.05%) Windows 7
6 61 (13.20%) Windows 10
7 47 (10.17%) Windows Server 2003
8 42 (9.09%) Unix
9 33 (7.14%) Linux
10 23 (4.98%) Windows 8
11 21 (4.55%) Apple iOS
12 17 (3.68%) Android
13 13 (2.81%) Windows Phone
14 11 (2.38%) Mac OS X
15 7 (1.52%) Windows XP
16 5 (1.08%) Red Hat Enterprise Linux
16 5 (1.08%) Solaris
17 4 (0.87%) SUSE
18 3 (0.65%) CentOS
18 3 (0.65%) Windows Vista
Processes & Methodologies
1 113 (24.46%) ITIL
2 37 (8.01%) Change Management
3 36 (7.79%) Migration
4 26 (5.63%) Service Management
5 24 (5.19%) ITIL V3
6 23 (4.98%) Virtual Environments
7 20 (4.33%) Disaster Recovery
8 17 (3.68%) ITSM
8 17 (3.68%) Service Delivery
9 16 (3.46%) Patch Management
10 14 (3.03%) Problem Management
11 13 (2.81%) Agile Software Development
11 13 (2.81%) CRM
11 13 (2.81%) Incident Management
11 13 (2.81%) PRINCE2
11 13 (2.81%) Project Management
12 12 (2.60%) Business Intelligence
12 12 (2.60%) Kalman Filter
12 12 (2.60%) Mobile Device Management
12 12 (2.60%) Time Management
Programming Languages
1 59 (12.77%) SQL
2 54 (11.69%) PowerShell
3 29 (6.28%) Java
4 19 (4.11%) VB
5 13 (2.81%) VBScript
6 10 (2.16%) PHP
7 8 (1.73%) Shell Script
8 7 (1.52%) C
9 4 (0.87%) PL/SQL
9 4 (0.87%) Python
10 3 (0.65%) C#
10 3 (0.65%) JavaScript
11 2 (0.43%) Bash Shell
11 2 (0.43%) Go
11 2 (0.43%) Ruby
11 2 (0.43%) Scala
12 1 (0.22%) Objective-C
12 1 (0.22%) Perl
12 1 (0.22%) T-SQL
Qualifications
1 60 (12.99%) Microsoft Certification
2 53 (11.47%) Security Cleared
3 41 (8.87%) SC Cleared
4 36 (7.79%) MCSE
5 32 (6.93%) Cisco Certification
6 22 (4.76%) MCSA
7 20 (4.33%) Degree
8 18 (3.90%) CCNA
9 15 (3.25%) DV Cleared
10 13 (2.81%) MCP
10 13 (2.81%) VMware Certified Professional (VCP)
11 11 (2.38%) Citrix Certification
12 9 (1.95%) MCITP
13 8 (1.73%) CCNP
13 8 (1.73%) ITIL Certification
14 7 (1.52%) CCIE
14 7 (1.52%) Network+ Certification
14 7 (1.52%) VCAP
15 5 (1.08%) MCDST
15 5 (1.08%) MCSM
Quality Assurance & Compliance
1 33 (7.14%) SLA
2 4 (0.87%) Disclosure Scotland
3 3 (0.65%) QA
4 1 (0.22%) GDPR
4 1 (0.22%) GLP
4 1 (0.22%) ISO/IEC 27001
4 1 (0.22%) Sarbanes-Oxley
System Software
1 213 (46.10%) Active Directory
2 86 (18.61%) VMware Infrastructure
3 59 (12.77%) Hyper-V
4 32 (6.93%) vSphere
5 22 (4.76%) VMware ESXi
6 20 (4.33%) XenApp
7 16 (3.46%) BitLocker
8 15 (3.25%) XenDesktop
9 12 (2.60%) Microsoft App-V
9 12 (2.60%) XenServer
10 10 (2.16%) Virtual Servers
11 9 (1.95%) Terminal Services
12 8 (1.73%) Virtual Machines
13 7 (1.52%) VMware Workstation
14 3 (0.65%) Microsoft Virtual Server
14 3 (0.65%) ProxySG
14 3 (0.65%) Sendmail
14 3 (0.65%) Xen
15 2 (0.43%) vCloud
15 2 (0.43%) VMware Server
Systems Management
1 88 (19.05%) SCCM
2 17 (3.68%) WSUS
3 12 (2.60%) AirWatch
3 12 (2.60%) NetBackup
4 10 (2.16%) McAfee ePO
4 10 (2.16%) SCOM
5 7 (1.52%) Norton AntiVirus
5 7 (1.52%) Systems Management Server (SMS)
6 5 (1.08%) Microsoft Clustering
6 5 (1.08%) Nagios
6 5 (1.08%) Symantec Endpoint Protection
7 4 (0.87%) Ansible
7 4 (0.87%) Forefront Identity Manager
8 3 (0.65%) CA Spectrum
8 3 (0.65%) Cisco Prime
8 3 (0.65%) Opscode Chef
8 3 (0.65%) Oracle RMAN
8 3 (0.65%) Puppet
8 3 (0.65%) XenMobile
9 2 (0.43%) Ionix
Vendors
1 177 (38.31%) VMware
2 170 (36.80%) Microsoft
3 93 (20.13%) Cisco
4 83 (17.97%) Citrix
5 54 (11.69%) HP
6 28 (6.06%) McAfee
7 27 (5.84%) Oracle
8 26 (5.63%) NetApp
9 18 (3.90%) Apple
10 17 (3.68%) SAP
11 15 (3.25%) Lotus
11 15 (3.25%) MobileIron
12 13 (2.81%) Dell
12 13 (2.81%) F5
12 13 (2.81%) IBM
12 13 (2.81%) Lumension
12 13 (2.81%) Symantec
13 12 (2.60%) Juniper
14 10 (2.16%) AppSense
15 8 (1.73%) CheckPoint