Period
to 23 May 2018

The median contractor rate for a 3rd Line Support was £280 per day in advertised job vacancies during the 6 months to 23 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 573 532 419
Rank change year-on-year -41 -113 -33
Contract jobs requiring a 3rd Line Support 324 309 578
As % of all contract IT jobs advertised in the UK 0.32% 0.34% 0.55%
As % of the Job Titles category 0.34% 0.36% 0.58%
Number of daily rates quoted 215 192 364
UK median daily rate £280 £275 £275
Median daily rate % change year-on-year +1.82% - -
10th Percentile £181 £169 £175
90th Percentile £408 £387 £388
UK excluding London median daily rate £275 £274 £263
% change year-on-year +0.46% +4.29% -
Number of hourly rates quoted 11 10 37
UK median hourly rate £25.00 £20.50 £21.33
Median hourly rate % change year-on-year +21.95% -3.89% -9.23%
10th Percentile £19.00 £17.23 £16.05
90th Percentile £56.25 £50.65 £51.25
UK excluding London median hourly rate £25.00 £20.00 £21.33
% change year-on-year +25.00% -6.24% -9.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,603 85,648 100,353
% of contract IT jobs with a recognized job title 94.86% 94.92% 95.09%
Number of daily rates quoted 62,760 55,577 65,036
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £263 £251
90th Percentile £631 £613 £600
UK excluding London median daily rate £410 £400 £388
% change year-on-year +2.50% +3.23% +3.33%
Number of hourly rates quoted 2,998 2,884 3,141
UK median hourly rate £18.00 £18.75 £20.00
Median hourly rate % change year-on-year -3.97% -6.28% +14.29%
10th Percentile £10.78 £10.75 £10.50
90th Percentile £47.83 £50.00 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.50
% change year-on-year -2.78% -7.69% +18.18%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support.

Contractor daily rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support over the 6 months to 23 May 2018.

Contractor daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support.

Contractor hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support over the 6 months to 23 May 2018.

Contractor hourly rate histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 299 £283 +2.73% 80
UK excluding London -19 211 £275 +0.46% 64
London -49 105 £298 +6.25% 17
South East -16 84 £263 -6.25% 18
Midlands -10 33 £301 +41.41% 8
East of England +4 26 £298 -0.83% 9
South West +9 25 £264 -4.09% 14
North of England -27 23 £285 +3.64% 14
West Midlands -10 22 £275 +10.00% 3
Scotland -36 12 £285 +1.33% 1
East Midlands -1 11 £425 +112.50% 5
North West -23 9 £300 - 5
Wales -2 8 £309 -31.39%
Yorkshire -29 8 £288 +22.34% 8
North East +17 6 £280 +14.29% 1
Northern Ireland +9 1 - -

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2018, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 3rd Line Support in the job title.

1 231 (71.30%) Windows
2 179 (55.25%) Active Directory
3 130 (40.12%) VMware
3 130 (40.12%) Windows Server
4 122 (37.65%) Microsoft
5 81 (25.00%) Office 365
6 80 (24.69%) Windows Server 2008
7 75 (23.15%) Windows Server 2012
8 73 (22.53%) MS Exchange
9 71 (21.91%) Cisco
10 70 (21.60%) ITIL
11 69 (21.30%) VMware Infrastructure
12 68 (20.99%) SCCM
13 61 (18.83%) Citrix
14 58 (17.90%) Security Cleared
14 58 (17.90%) Windows 10
15 51 (15.74%) Firewall
16 50 (15.43%) PowerShell
17 47 (14.51%) Windows 7
18 43 (13.27%) SQL
19 42 (12.96%) DNS
20 40 (12.35%) DHCP
21 39 (12.04%) Finance
22 38 (11.73%) Windows Server 2003
23 36 (11.11%) SC Cleared
24 34 (10.49%) Microsoft Office
25 32 (9.88%) Microsoft Certification
26 30 (9.26%) Hyper-V
27 29 (8.95%) XenApp
27 29 (8.95%) TCP/IP

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (22.53%) MS Exchange
2 28 (8.64%) Exchange Server 2010
3 21 (6.48%) Skype for Business
4 20 (6.17%) SharePoint
5 19 (5.86%) IIS
6 12 (3.70%) Exchange Server 2013
7 8 (2.47%) Exchange Server 2007
8 6 (1.85%) Exchange Server 2003
9 4 (1.23%) Apache Solr
9 4 (1.23%) Tomcat
10 2 (0.62%) BizTalk Server
10 2 (0.62%) IBM Notes
10 2 (0.62%) WebLogic
11 1 (0.31%) Apache
11 1 (0.31%) Blackberry Enterprise Server
11 1 (0.31%) CMS
11 1 (0.31%) GroupWise
11 1 (0.31%) IBM HTTP Server
11 1 (0.31%) JBoss
11 1 (0.31%) Oracle HTTP Server
Applications
1 34 (10.49%) Microsoft Office
2 2 (0.62%) MS Visio
Business Applications
1 5 (1.54%) Dynamics CRM
2 2 (0.62%) RMDS
3 1 (0.31%) Documaker
3 1 (0.31%) Dynamics GP
3 1 (0.31%) Servitor
3 1 (0.31%) Unit4 Business World
Cloud Services
1 81 (25.00%) Office 365
2 27 (8.33%) Microsoft Azure
3 6 (1.85%) Azure Active Directory
4 4 (1.23%) Akamai
5 3 (0.93%) Amazon AWS
5 3 (0.93%) OneDrive
6 2 (0.62%) IaaS
6 2 (0.62%) SaaS
7 1 (0.31%) Cloud Computing
7 1 (0.31%) Datadog
7 1 (0.31%) G Suite
7 1 (0.31%) PaaS
7 1 (0.31%) Yammer
Communications & Networking
1 51 (15.74%) Firewall
2 42 (12.96%) DNS
3 40 (12.35%) DHCP
4 29 (8.95%) TCP/IP
5 28 (8.64%) VPN
6 27 (8.33%) WAN
7 26 (8.02%) LAN
8 21 (6.48%) SAN
9 18 (5.56%) Skype
10 17 (5.25%) VLAN
11 13 (4.01%) Wireless
12 11 (3.40%) Internet
13 9 (2.78%) VoIP
14 8 (2.47%) IPsec
14 8 (2.47%) NetScaler
14 8 (2.47%) Network Security
15 6 (1.85%) SSL
15 6 (1.85%) Wi-Fi
16 5 (1.54%) MPLS
16 5 (1.54%) SMTP
Database & Business Intelligence
1 24 (7.41%) SQL Server
2 6 (1.85%) SQL Server 2008
3 5 (1.54%) MySQL
4 4 (1.23%) Azure SQL Database
4 4 (1.23%) PostgreSQL
5 3 (0.93%) SQL Server 2005
5 3 (0.93%) SQL Server 2012
6 2 (0.62%) Blockchain
6 2 (0.62%) DB2
6 2 (0.62%) SQL Server 2014
7 1 (0.31%) Oracle Database
7 1 (0.31%) Oracle Database 12c
7 1 (0.31%) Oracle ODI
7 1 (0.31%) Oracle Reports
7 1 (0.31%) Power BI
7 1 (0.31%) RDBMS
7 1 (0.31%) Relational Database
7 1 (0.31%) SQL Server 2000
Development Applications
1 8 (2.47%) JIRA
2 6 (1.85%) MSI
3 1 (0.31%) Hudson
3 1 (0.31%) Visual Studio
General
1 39 (12.04%) Finance
2 11 (3.40%) Banking
3 7 (2.16%) Telecoms
4 5 (1.54%) Back Office
4 5 (1.54%) Manufacturing
4 5 (1.54%) Publishing
5 4 (1.23%) Retail
6 3 (0.93%) Financial Institution
6 3 (0.93%) Games
6 3 (0.93%) Investment Banking
6 3 (0.93%) Law
6 3 (0.93%) Legal
6 3 (0.93%) Pharmaceutical
7 2 (0.62%) Marketing
7 2 (0.62%) Online Betting
8 1 (0.31%) Advertising
8 1 (0.31%) Automotive
8 1 (0.31%) Corporate Banking
8 1 (0.31%) Electronics
8 1 (0.31%) Mandarin Language
Libraries, Frameworks & Software Standards
1 4 (1.23%) LDAP
2 3 (0.93%) ADSI
3 2 (0.62%) .NET
3 2 (0.62%) Middleware
3 2 (0.62%) Oracle Fusion
4 1 (0.31%) COM
4 1 (0.31%) J2EE
4 1 (0.31%) Oracle GoldenGate
4 1 (0.31%) WAP
4 1 (0.31%) Web Services
4 1 (0.31%) WebCenter
4 1 (0.31%) X-Windows
Miscellaneous
1 21 (6.48%) Analytical Skills
2 15 (4.63%) Data Centre
3 14 (4.32%) Clustering
4 10 (3.09%) Video Conferencing
5 9 (2.78%) Replication
6 6 (1.85%) PKI
7 5 (1.54%) Blackberry
7 5 (1.54%) Driving Licence
7 5 (1.54%) Management Information System
8 4 (1.23%) iPad
8 4 (1.23%) iPhone
8 4 (1.23%) Self-Motivation
9 3 (0.93%) Fat Client
9 3 (0.93%) Smartphone
9 3 (0.93%) Thin Client
10 2 (0.62%) CCTV
10 2 (0.62%) Enterprise Software
10 2 (0.62%) Mobile App
10 2 (0.62%) Smartcard
10 2 (0.62%) User Experience
Operating Systems
1 231 (71.30%) Windows
2 130 (40.12%) Windows Server
3 80 (24.69%) Windows Server 2008
4 75 (23.15%) Windows Server 2012
5 58 (17.90%) Windows 10
6 47 (14.51%) Windows 7
7 38 (11.73%) Windows Server 2003
8 20 (6.17%) Linux
9 14 (4.32%) Unix
10 10 (3.09%) Windows XP
11 7 (2.16%) Windows 8
12 6 (1.85%) Apple iOS
13 5 (1.54%) Android
13 5 (1.54%) Windows NT
13 5 (1.54%) Windows Vista
14 4 (1.23%) Mac OS
14 4 (1.23%) Red Hat Enterprise Linux
14 4 (1.23%) Solaris
15 2 (0.62%) CatOS
15 2 (0.62%) Windows 2000 Server
Processes & Methodologies
1 70 (21.60%) ITIL
2 22 (6.79%) Problem Management
3 21 (6.48%) Migration
4 20 (6.17%) Change Management
5 17 (5.25%) Problem-Solving
6 16 (4.94%) Incident Management
7 13 (4.01%) Service Management
8 12 (3.70%) Service Delivery
9 10 (3.09%) Mobile Device Management
10 9 (2.78%) Disk Encryption
10 9 (2.78%) ITIL V3
10 9 (2.78%) Virtual Environments
11 8 (2.47%) Project Management
12 7 (2.16%) Disaster Recovery
12 7 (2.16%) Stakeholder Management
13 6 (1.85%) CRM
13 6 (1.85%) ERP
13 6 (1.85%) High Availability
13 6 (1.85%) Proactive Monitoring
13 6 (1.85%) Root Cause Analysis
Programming Languages
1 50 (15.43%) PowerShell
2 43 (13.27%) SQL
3 5 (1.54%) C
3 5 (1.54%) Java
3 5 (1.54%) VBScript
4 3 (0.93%) Bash Shell
4 3 (0.93%) Shell Script
5 2 (0.62%) Perl
5 2 (0.62%) PL/SQL
5 2 (0.62%) Python
6 1 (0.31%) AWK
6 1 (0.31%) sed
6 1 (0.31%) T-SQL
6 1 (0.31%) VB
Qualifications
1 58 (17.90%) Security Cleared
2 36 (11.11%) SC Cleared
3 32 (9.88%) Microsoft Certification
4 25 (7.72%) DV Cleared
5 17 (5.25%) Cisco Certification
5 17 (5.25%) MCSE
6 15 (4.63%) MCSA
7 14 (4.32%) CCNA
8 12 (3.70%) VMware Certified Professional (VCP)
9 10 (3.09%) ITIL Certification
10 9 (2.78%) CCNP
11 6 (1.85%) Degree
12 5 (1.54%) MCITP
13 4 (1.23%) Citrix Certification
14 3 (0.93%) A+ Certification
14 3 (0.93%) CCA
14 3 (0.93%) DBS Check
15 2 (0.62%) VCP5
16 1 (0.31%) MCDST
16 1 (0.31%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 26 (8.02%) SLA
2 3 (0.93%) GDPR
2 3 (0.93%) ISO/IEC 27001
2 3 (0.93%) PCI DSS
3 1 (0.31%) ISO 9001
3 1 (0.31%) QA
System Software
1 179 (55.25%) Active Directory
2 69 (21.30%) VMware Infrastructure
3 30 (9.26%) Hyper-V
4 29 (8.95%) XenApp
5 23 (7.10%) VMware ESXi
6 19 (5.86%) vSphere
7 17 (5.25%) BitLocker
7 17 (5.25%) XenDesktop
8 11 (3.40%) Microsoft App-V
9 9 (2.78%) XenServer
10 7 (2.16%) Virtual Machines
10 7 (2.16%) Virtual Servers
11 5 (1.54%) Citrix Presentation Server
11 5 (1.54%) Microsoft Virtual Server
11 5 (1.54%) VirtualBox
11 5 (1.54%) VMware Server
11 5 (1.54%) VMware Workstation
12 4 (1.23%) Virtual Desktop
13 3 (0.93%) NFS
13 3 (0.93%) UAG
Systems Management
1 68 (20.99%) SCCM
2 18 (5.56%) SCOM
3 10 (3.09%) WSUS
4 8 (2.47%) NetBackup
5 6 (1.85%) McAfee ePO
5 6 (1.85%) Microsoft Intune
5 6 (1.85%) Norton AntiVirus
6 5 (1.54%) Backup Exec
6 5 (1.54%) Microsoft Clustering
7 4 (1.23%) SCSM
7 4 (1.23%) SCVMM
7 4 (1.23%) Systems Management Server (SMS)
7 4 (1.23%) vCenter Server
8 3 (0.93%) Nessus
8 3 (0.93%) Netcool
8 3 (0.93%) OpenView Configuration Management
8 3 (0.93%) SCOrch
8 3 (0.93%) vMotion
9 2 (0.62%) AirWatch
9 2 (0.62%) OVSD
Vendors
1 130 (40.12%) VMware
2 122 (37.65%) Microsoft
3 71 (21.91%) Cisco
4 61 (18.83%) Citrix
5 25 (7.72%) HP
6 23 (7.10%) McAfee
7 19 (5.86%) Oracle
8 18 (5.56%) NetApp
9 15 (4.63%) Veeam
10 14 (4.32%) Remedy
11 12 (3.70%) Dell
11 12 (3.70%) Symantec
12 9 (2.78%) Ivanti
12 9 (2.78%) Lumension
12 9 (2.78%) Meraki
13 8 (2.47%) F5
13 8 (2.47%) Kaspersky
13 8 (2.47%) Sophos
14 7 (2.16%) Juniper
14 7 (2.16%) SolarWinds