Period
to 21 October 2017

The median contractor rate for a 3rd Line Support was £275 per day in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 486 437 396
Rank change year-on-year -49 -41 -9
Contract jobs requiring a 3rd Line Support 431 532 649
As % of all contract IT jobs advertised in the UK 0.43% 0.50% 0.57%
As % of the Job Titles category 0.46% 0.53% 0.60%
Number of daily rates quoted 309 339 416
UK median daily rate £275 £275 £277
Median daily rate % change year-on-year - -0.72% +10.80%
10th Percentile £170 £169 £176
90th Percentile £389 £388 £403
UK excluding London median daily rate £278 £275 £261
% change year-on-year +0.91% +5.26% +11.17%
Number of hourly rates quoted 15 45 52
UK median hourly rate £19.50 £20.00 £22.25
Median hourly rate % change year-on-year -2.50% -10.11% +5.95%
10th Percentile £12.24 £15.00 £16.15
90th Percentile £32.45 £37.05 £32.50
UK excluding London median hourly rate £19.38 £21.00 £22.00
% change year-on-year -7.71% -4.55% +8.88%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94181 100639 108360
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 61868 65556 68886
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +6.38%
Number of hourly rates quoted 2802 3285 4159
UK median hourly rate £18.70 £18.39 £18.00
Median hourly rate % change year-on-year +1.71% +2.14% +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support.

Contractor daily rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support over the 6 months to 21 October 2017.

Contractor daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support.

Contractor hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support over the 6 months to 21 October 2017.

Contractor hourly rate histogram for 3rd Line Support in the UK

3rd Line Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 399 £283 +2.73% 51
UK excluding London -22 283 £278 +0.91% 41
London 0 141 £290 +5.45% 12
South East -32 91 £295 +7.27% 19
North of England +48 61 £288 +4.45% 7
Midlands +49 52 £300 +13.21% 5
West Midlands +42 33 £265 +10.42% 4
East of England -11 33 £225 -1.64% 7
Yorkshire +39 28 £300 +4.35% 3
North West +14 26 £280 -6.67% 4
South West -9 22 £250 -16.67% 1
East Midlands +3 19 £325 +20.37% 1
Scotland -2 11 £240 +16.36% 1
Wales +16 10 £305 +43.53% 1
North East +39 7 £290 +14.85%
Northern Ireland -48 2 - -
Channel Islands - 1 - -

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, 3rd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support in the job title.

1 308 (71.46%) Windows
2 199 (46.17%) Active Directory
3 168 (38.98%) VMware
4 162 (37.59%) Microsoft
5 150 (34.80%) Windows Server
6 116 (26.91%) Office 365
7 105 (24.36%) Windows Server 2012
8 98 (22.74%) ITIL
8 98 (22.74%) Windows Server 2008
9 86 (19.95%) Windows 7
10 83 (19.26%) Cisco
11 79 (18.33%) Citrix
11 79 (18.33%) VMware Infrastructure
11 79 (18.33%) SCCM
12 68 (15.78%) Finance
13 67 (15.55%) Microsoft Office
14 66 (15.31%) MS Exchange
15 64 (14.85%) LAN
16 62 (14.39%) WAN
17 61 (14.15%) Firewall
18 59 (13.69%) SQL
19 56 (12.99%) Hyper-V
20 53 (12.30%) Windows 10
21 52 (12.06%) Microsoft Certification
21 52 (12.06%) SAN
21 52 (12.06%) Windows Server 2003
22 51 (11.83%) PowerShell
23 50 (11.60%) Security Cleared
23 50 (11.60%) DNS
24 49 (11.37%) DHCP

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (15.31%) MS Exchange
2 40 (9.28%) SharePoint
3 29 (6.73%) Exchange Server 2010
4 22 (5.10%) IIS
5 21 (4.87%) Skype for Business
6 17 (3.94%) IBM Notes
7 10 (2.32%) Exchange Server 2003
7 10 (2.32%) Exchange Server 2013
8 7 (1.62%) Blackberry Enterprise Server
9 5 (1.16%) Exchange Server 2007
10 4 (0.93%) Apache
10 4 (0.93%) Tomcat
10 4 (0.93%) WebLogic
11 2 (0.46%) Drupal
11 2 (0.46%) IBM Domino
11 2 (0.46%) JBoss
11 2 (0.46%) OpenStack
12 1 (0.23%) Live Communications Server
12 1 (0.23%) SharePoint Server
12 1 (0.23%) WebSphere
Applications
1 67 (15.55%) Microsoft Office
2 3 (0.70%) MS Visio
Business Applications
1 10 (2.32%) Dynamics CRM
2 5 (1.16%) Dynamics GP
2 5 (1.16%) Remedy ITSM
3 2 (0.46%) Oracle EBS
Cloud Services
1 116 (26.91%) Office 365
2 34 (7.89%) Microsoft Azure
3 12 (2.78%) Amazon AWS
4 3 (0.70%) Azure Active Directory
4 3 (0.70%) Mimecast
5 2 (0.46%) IaaS
5 2 (0.46%) SaaS
6 1 (0.23%) Akamai
6 1 (0.23%) G Suite
Communications & Networking
1 64 (14.85%) LAN
2 62 (14.39%) WAN
3 61 (14.15%) Firewall
4 52 (12.06%) SAN
5 50 (11.60%) DNS
6 49 (11.37%) DHCP
7 29 (6.73%) TCP/IP
7 29 (6.73%) Wireless
8 18 (4.18%) VLAN
9 17 (3.94%) Skype
10 15 (3.48%) VPN
11 14 (3.25%) Internet
11 14 (3.25%) MPLS
12 13 (3.02%) 3G
12 13 (3.02%) LTE
12 13 (3.02%) Wi-Fi
13 12 (2.78%) GPRS
13 12 (2.78%) GSM
13 12 (2.78%) SGSN
14 10 (2.32%) Ethernet
Database & Business Intelligence
1 48 (11.14%) SQL Server
2 9 (2.09%) SQL Server 2008
3 8 (1.86%) Oracle Database
4 4 (0.93%) RDBMS
4 4 (0.93%) Relational Database
5 3 (0.70%) Geospatial Data
5 3 (0.70%) GIS
5 3 (0.70%) Hadoop
5 3 (0.70%) SQL Server 2012
5 3 (0.70%) SQLPlus
6 2 (0.46%) Big Data
6 2 (0.46%) HBase
6 2 (0.46%) MongoDB
6 2 (0.46%) Oracle Database 10g
6 2 (0.46%) PostgreSQL
6 2 (0.46%) SQL Server 2005
7 1 (0.23%) Amazon DynamoDB
7 1 (0.23%) Data Warehouse
7 1 (0.23%) MS Access
7 1 (0.23%) Oracle Database 11g
Development Applications
1 3 (0.70%) Git (software)
1 3 (0.70%) Jenkins
1 3 (0.70%) JIRA
1 3 (0.70%) SQL Server Management Studio (SSMS)
1 3 (0.70%) Toad
1 3 (0.70%) Visual Studio
2 2 (0.46%) Codeship
2 2 (0.46%) MSI
2 2 (0.46%) Travis CI
3 1 (0.23%) AdminStudio
3 1 (0.23%) GitLab
3 1 (0.23%) Mercurial
3 1 (0.23%) Subversion
3 1 (0.23%) Team Foundation Server
General
1 68 (15.78%) Finance
2 24 (5.57%) Manufacturing
3 23 (5.34%) Telecoms
4 17 (3.94%) Banking
5 15 (3.48%) Marketing
6 14 (3.25%) Electronics
7 6 (1.39%) Investment Banking
8 5 (1.16%) Automotive
8 5 (1.16%) French Language
8 5 (1.16%) German Language
8 5 (1.16%) Italian Language
8 5 (1.16%) Spanish Language
9 4 (0.93%) Front Office
9 4 (0.93%) Law
9 4 (0.93%) Legal
9 4 (0.93%) Military
10 3 (0.70%) Local Government
10 3 (0.70%) Retail
11 1 (0.23%) Dutch Language
11 1 (0.23%) International Banking
Libraries, Frameworks & Software Standards
1 14 (3.25%) HTML
2 13 (3.02%) .NET
3 11 (2.55%) Web Services
4 7 (1.62%) X-Windows
5 5 (1.16%) RESTful
6 4 (0.93%) SOAP
7 3 (0.70%) ASP.NET
7 3 (0.70%) Java EE
7 3 (0.70%) Middleware
7 3 (0.70%) REST
8 2 (0.46%) Apache Camel
8 2 (0.46%) Hibernate
8 2 (0.46%) J2EE
8 2 (0.46%) JAX-RS
8 2 (0.46%) JSF
8 2 (0.46%) Kafka
8 2 (0.46%) Oracle Fusion
8 2 (0.46%) Software Packaging
8 2 (0.46%) XML
8 2 (0.46%) XSLT
Miscellaneous
1 29 (6.73%) Data Centre
2 17 (3.94%) Analytical Skills
2 17 (3.94%) Blackberry
3 15 (3.48%) Clustering
4 13 (3.02%) Virtual Team
5 12 (2.78%) Client/Server
6 8 (1.86%) Fat Client
6 8 (1.86%) Thin Client
6 8 (1.86%) Video Conferencing
7 7 (1.62%) Management Information System
8 6 (1.39%) iPhone
9 5 (1.16%) Computer Science
9 5 (1.16%) NHS
9 5 (1.16%) Replication
10 4 (0.93%) FMCG
10 4 (0.93%) Mainframe
10 4 (0.93%) Mobile App
11 3 (0.70%) Greenfield Project
11 3 (0.70%) IBM Mainframe
11 3 (0.70%) iPad
Operating Systems
1 308 (71.46%) Windows
2 150 (34.80%) Windows Server
3 105 (24.36%) Windows Server 2012
4 98 (22.74%) Windows Server 2008
5 86 (19.95%) Windows 7
6 53 (12.30%) Windows 10
7 52 (12.06%) Windows Server 2003
8 43 (9.98%) Unix
9 26 (6.03%) Linux
10 25 (5.80%) Apple iOS
11 22 (5.10%) Windows 8
12 20 (4.64%) Android
13 16 (3.71%) Windows Phone
14 14 (3.25%) Mac OS X
15 9 (2.09%) Windows XP
16 5 (1.16%) Red Hat Enterprise Linux
17 4 (0.93%) Solaris
18 3 (0.70%) OS/390
18 3 (0.70%) Windows Vista
19 2 (0.46%) CentOS
Processes & Methodologies
1 98 (22.74%) ITIL
2 34 (7.89%) Change Management
3 29 (6.73%) Migration
4 24 (5.57%) Virtual Environments
5 23 (5.34%) ITIL V3
6 22 (5.10%) Service Management
7 17 (3.94%) ITSM
8 15 (3.48%) Business Intelligence
8 15 (3.48%) Patch Management
9 14 (3.25%) Digital Marketing
9 14 (3.25%) Programme Management
9 14 (3.25%) Service Delivery
10 13 (3.02%) Disaster Recovery
10 13 (3.02%) Incident Management
10 13 (3.02%) Problem Management
11 12 (2.78%) Agile Software Development
11 12 (2.78%) Asset Management
11 12 (2.78%) PRINCE2
12 10 (2.32%) High Availability
12 10 (2.32%) Load Balancing
Programming Languages
1 59 (13.69%) SQL
2 51 (11.83%) PowerShell
3 30 (6.96%) Java
4 21 (4.87%) VB
5 13 (3.02%) PHP
6 11 (2.55%) VBScript
7 7 (1.62%) C
7 7 (1.62%) Shell Script
8 4 (0.93%) PL/SQL
9 3 (0.70%) C#
9 3 (0.70%) Python
10 2 (0.46%) Go
10 2 (0.46%) JavaScript
10 2 (0.46%) Ruby
10 2 (0.46%) Scala
11 1 (0.23%) Bash Shell
11 1 (0.23%) Objective-C
11 1 (0.23%) Perl
11 1 (0.23%) T-SQL
Qualifications
1 52 (12.06%) Microsoft Certification
2 50 (11.60%) Security Cleared
3 37 (8.58%) SC Cleared
4 29 (6.73%) MCSE
5 24 (5.57%) Cisco Certification
6 21 (4.87%) MCSA
7 18 (4.18%) Degree
8 15 (3.48%) CCNA
8 15 (3.48%) DV Cleared
9 12 (2.78%) Citrix Certification
9 12 (2.78%) MCP
10 10 (2.32%) VMware Certified Professional (VCP)
11 7 (1.62%) MCITP
11 7 (1.62%) Network+ Certification
12 6 (1.39%) CCIE
12 6 (1.39%) VCAP
13 5 (1.16%) BPSS Clearance
13 5 (1.16%) CCNP
13 5 (1.16%) ITIL Certification
13 5 (1.16%) MCSM
Quality Assurance & Compliance
1 33 (7.66%) SLA
2 5 (1.16%) Disclosure Scotland
3 3 (0.70%) QA
4 1 (0.23%) GLP
4 1 (0.23%) ISO/IEC 27001
4 1 (0.23%) Sarbanes-Oxley
System Software
1 199 (46.17%) Active Directory
2 79 (18.33%) VMware Infrastructure
3 56 (12.99%) Hyper-V
4 31 (7.19%) vSphere
5 23 (5.34%) XenApp
6 21 (4.87%) VMware ESXi
7 18 (4.18%) XenDesktop
8 14 (3.25%) Microsoft App-V
9 13 (3.02%) XenServer
10 12 (2.78%) Virtual Machines
11 11 (2.55%) BitLocker
11 11 (2.55%) Virtual Servers
12 7 (1.62%) Terminal Services
12 7 (1.62%) VMware Workstation
13 4 (0.93%) Microsoft Virtual Server
14 3 (0.70%) ProxySG
14 3 (0.70%) Sendmail
14 3 (0.70%) Virtual Desktop
14 3 (0.70%) VMware Server
14 3 (0.70%) Xen
Systems Management
1 79 (18.33%) SCCM
2 15 (3.48%) AirWatch
3 13 (3.02%) WSUS
4 11 (2.55%) SCOM
5 10 (2.32%) NetBackup
6 8 (1.86%) Systems Management Server (SMS)
7 7 (1.62%) Norton AntiVirus
8 6 (1.39%) McAfee ePO
9 5 (1.16%) Microsoft Clustering
9 5 (1.16%) Symantec Endpoint Protection
10 4 (0.93%) Nagios
10 4 (0.93%) SCOrch
10 4 (0.93%) SCSM
10 4 (0.93%) Tivoli
11 3 (0.70%) BMC PATROL
11 3 (0.70%) Cisco Prime
11 3 (0.70%) OpenView Configuration Management
11 3 (0.70%) Oracle RMAN
11 3 (0.70%) Puppet
11 3 (0.70%) Tivoli NetView
Vendors
1 168 (38.98%) VMware
2 162 (37.59%) Microsoft
3 83 (19.26%) Cisco
4 79 (18.33%) Citrix
5 49 (11.37%) HP
6 27 (6.26%) Oracle
7 22 (5.10%) NetApp
8 21 (4.87%) McAfee
9 19 (4.41%) SAP
10 17 (3.94%) Apple
10 17 (3.94%) Lotus
11 16 (3.71%) IBM
12 14 (3.25%) MobileIron
13 13 (3.02%) Dell
14 12 (2.78%) AppSense
15 11 (2.55%) Juniper
16 10 (2.32%) F5
16 10 (2.32%) Symantec
17 7 (1.62%) EMC
17 7 (1.62%) Red Hat