Period
to 16 November 2019

The median contractor rate for a Desktop Support Engineer was £165 per day in advertised job vacancies in England during the 6 months to 16 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Engineer
UK > England
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 361 452 490
Rank change year-on-year +91 +38 +46
Contract jobs requiring a Desktop Support Engineer 505 487 396
As % of all contract IT jobs advertised in England 0.66% 0.51% 0.42%
As % of the Job Titles category 0.71% 0.54% 0.44%
Number of daily rates quoted 298 255 199
England median daily rate £165 £165 £160
Median daily rate % change year-on-year - +3.13% +3.23%
10th Percentile £118 £117 £108
90th Percentile £280 £250 £238
UK median daily rate £165 £160 £160
% change year-on-year +3.13% - +3.23%
Number of hourly rates quoted 111 145 111
England median hourly rate £17.00 £17.50 £15.50
Median hourly rate % change year-on-year -2.86% +12.90% +3.33%
10th Percentile £13.00 £11.17 £13.00
90th Percentile £20.00 £22.00 £18.70
UK median hourly rate £16.62 £17.50 £15.38
% change year-on-year -5.06% +13.82% +6.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 71,493 90,038 89,820
% of contract IT jobs with a recognized job title 94.03% 94.75% 94.92%
Number of daily rates quoted 47,364 60,159 59,799
England median daily rate £470 £450 £450
Median daily rate % change year-on-year +4.44% - +5.88%
10th Percentile £263 £275 £263
90th Percentile £650 £638 £625
UK median daily rate £463 £450 £448
% change year-on-year +2.78% +0.56% +5.29%
Number of hourly rates quoted 2,582 2,773 2,663
England median hourly rate £19.47 £18.32 £18.70
Median hourly rate % change year-on-year +6.28% -2.06% +3.89%
10th Percentile £11.17 £11.17 £10.93
90th Percentile £52.50 £48.75 £48.42
UK median hourly rate £19.71 £18.00 £18.70
% change year-on-year +9.50% -3.74% +3.89%

Desktop Support Engineer
Job Vacancy Trend in England

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Desktop Support Engineer in England

Desktop Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Engineer in England.

Contractor daily rate trend for Desktop Support Engineer in England

Desktop Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Desktop Support Engineer in England over the 6 months to 16 November 2019.

Contractor daily rate histogram for Desktop Support Engineer in England

Desktop Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Engineer in England.

Contractor hourly rate trend for Desktop Support Engineer in England

Desktop Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Desktop Support Engineer in England over the 6 months to 16 November 2019.

Contractor hourly rate histogram for Desktop Support Engineer in England

Desktop Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Engineer within the England region over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +55 181 £181 +2.18% 26
South East +55 113 £165 -4.35% 15
North of England +56 72 £160 +35.59% 7
South West -9 62 £140 -3.45% 5
East of England +44 44 £151 -19.19% 3
North West +31 37 £155 +44.19% 4
Midlands +49 33 £148 +1.72% 3
Yorkshire +46 32 £200 -15.79% 2
West Midlands +39 19 £150 +5.26% 1
East Midlands +25 14 £138 -12.70% 2
North East +14 3 £160 -28.89% 1
Desktop Support Engineer
UK

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 November 2019, Desktop Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Desktop Support Engineer in the job title.

1 398 (78.81%) Windows
2 278 (55.05%) Windows 10
3 208 (41.19%) Active Directory
4 191 (37.82%) Windows 7
5 174 (34.46%) Office 365
6 154 (30.50%) Microsoft
7 118 (23.37%) Microsoft Office
8 109 (21.58%) SCCM
9 96 (19.01%) Finance
10 74 (14.65%) ITIL
11 62 (12.28%) Public Sector
12 55 (10.89%) Problem-Solving
13 49 (9.70%) Apple
14 45 (8.91%) Migration
15 43 (8.51%) Telecoms
16 42 (8.32%) SAP
17 39 (7.72%) Manufacturing
17 39 (7.72%) Android
18 38 (7.52%) Digital Marketing
18 38 (7.52%) Marketing
18 38 (7.52%) Programme Management
18 38 (7.52%) Electronics
18 38 (7.52%) Business Intelligence
19 35 (6.93%) TCP/IP
19 35 (6.93%) MS Exchange
19 35 (6.93%) Break/Fix
19 35 (6.93%) Windows 8
20 32 (6.34%) ServiceNow
20 32 (6.34%) Wireless
21 30 (5.94%) Analytical Skills

Desktop Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (6.93%) MS Exchange
2 18 (3.56%) Skype for Business
3 12 (2.38%) SharePoint
4 10 (1.98%) Blackberry Enterprise Server
5 9 (1.78%) Exchange Server 2010
6 6 (1.19%) IBM Notes
7 2 (0.40%) Confluence
8 1 (0.20%) Exchange Server 2003
8 1 (0.20%) Exchange Server 2007
8 1 (0.20%) Exchange Server 2013
8 1 (0.20%) IIS
Applications
1 118 (23.37%) Microsoft Office
2 2 (0.40%) CATIA
2 2 (0.40%) Microsoft Excel
2 2 (0.40%) Microsoft PowerPoint
2 2 (0.40%) Pro/ENGINEER
2 2 (0.40%) PTC Creo
3 1 (0.20%) Microsoft Project
3 1 (0.20%) Mozilla Thunderbird
3 1 (0.20%) MS Visio
3 1 (0.20%) Photoshop
Business Applications
1 2 (0.40%) Remedy ITSM
2 1 (0.20%) SystmOne
Cloud Services
1 174 (34.46%) Office 365
2 17 (3.37%) Azure
3 9 (1.78%) Azure Active Directory
4 6 (1.19%) G Suite
5 5 (0.99%) OneDrive
6 3 (0.59%) SaaS
7 2 (0.40%) AWS
7 2 (0.40%) iTunes
7 2 (0.40%) Slack
7 2 (0.40%) Trello
8 1 (0.20%) Adobe Creative Cloud
8 1 (0.20%) Azure ExpressRoute
8 1 (0.20%) Azure Stack
Communications & Networking
1 35 (6.93%) TCP/IP
2 32 (6.34%) Wireless
3 28 (5.54%) Skype
4 26 (5.15%) DNS
4 26 (5.15%) VoIP
5 23 (4.55%) VPN
6 22 (4.36%) DHCP
7 18 (3.56%) Firewall
8 17 (3.37%) LAN
9 12 (2.38%) WAN
10 11 (2.18%) VLAN
11 10 (1.98%) Wi-Fi
12 8 (1.58%) Remote Desktop
13 7 (1.39%) PBX
14 5 (0.99%) Internet
15 4 (0.79%) IP Telephony
16 3 (0.59%) Ethernet
16 3 (0.59%) SAN
17 2 (0.40%) Cisco IOS
17 2 (0.40%) WLAN
Database & Business Intelligence
1 11 (2.18%) SQL Server
2 7 (1.39%) SQL Server 2008
2 7 (1.39%) SQL Server 2012
3 2 (0.40%) Amazon RDS
Development Applications
1 5 (0.99%) JIRA
2 4 (0.79%) Hudson
3 2 (0.40%) AdminStudio
3 2 (0.40%) InstallShield
4 1 (0.20%) Bitbucket Server
4 1 (0.20%) Git (software)
4 1 (0.20%) TestRail
4 1 (0.20%) Visual Studio
4 1 (0.20%) Zephyr
General
1 96 (19.01%) Finance
2 62 (12.28%) Public Sector
3 43 (8.51%) Telecoms
4 39 (7.72%) Manufacturing
5 38 (7.52%) Electronics
5 38 (7.52%) Marketing
6 14 (2.77%) Banking
7 9 (1.78%) Retail
8 5 (0.99%) Law
9 4 (0.79%) Front Office
10 3 (0.59%) Investment Banking
11 2 (0.40%) Back Office
11 2 (0.40%) Legal
11 2 (0.40%) Local Government
12 1 (0.20%) Advertising
Libraries, Frameworks & Software Standards
1 2 (0.40%) COM
1 2 (0.40%) LDAP
1 2 (0.40%) Middleware
1 2 (0.40%) Software Packaging
2 1 (0.20%) XML
2 1 (0.20%) XMPP
Miscellaneous
1 30 (5.94%) Analytical Skills
2 26 (5.15%) iPhone
3 23 (4.55%) Blackberry
4 18 (3.56%) Driving Licence
5 16 (3.17%) NHS
6 13 (2.57%) Video Conferencing
7 12 (2.38%) Data Centre
7 12 (2.38%) Management Information System
8 11 (2.18%) Self-Motivation
9 10 (1.98%) Smartphone
10 7 (1.39%) BYOD
11 6 (1.19%) iPad
11 6 (1.19%) User Experience
12 5 (0.99%) Enterprise Software
12 5 (0.99%) PKI
13 3 (0.59%) Hedge funds
14 2 (0.40%) FMCG
14 2 (0.40%) Handset
15 1 (0.20%) e-Learning
15 1 (0.20%) EPoS
Operating Systems
1 398 (78.81%) Windows
2 278 (55.05%) Windows 10
3 191 (37.82%) Windows 7
4 39 (7.72%) Android
5 35 (6.93%) Windows 8
6 30 (5.94%) Windows Server
7 29 (5.74%) Mac OS X
8 22 (4.36%) Mac OS
9 20 (3.96%) Apple iOS
10 19 (3.76%) Windows Server 2008
11 16 (3.17%) Windows XP
12 15 (2.97%) Linux
13 9 (1.78%) Windows Server 2012
14 6 (1.19%) Windows Server 2003
15 3 (0.59%) Mac OS X Server
16 1 (0.20%) CentOS
16 1 (0.20%) Ubuntu
16 1 (0.20%) Unix
16 1 (0.20%) Windows Mobile
16 1 (0.20%) Windows Vista
Processes & Methodologies
1 74 (14.65%) ITIL
2 55 (10.89%) Problem-Solving
3 45 (8.91%) Migration
4 38 (7.52%) Business Intelligence
4 38 (7.52%) Digital Marketing
4 38 (7.52%) Programme Management
5 35 (6.93%) Break/Fix
6 29 (5.74%) Service Management
7 26 (5.15%) Mobile Device Management
8 21 (4.16%) Asset Management
9 19 (3.76%) Patch Management
10 18 (3.56%) Incident Management
11 16 (3.17%) ITSM
12 15 (2.97%) Proactive Monitoring
13 10 (1.98%) Line Management
13 10 (1.98%) Software Deployment
14 9 (1.78%) Change Control
15 8 (1.58%) Security Management
15 8 (1.58%) Security Patching
15 8 (1.58%) Time Management
Programming Languages
1 19 (3.76%) SQL
2 11 (2.18%) PowerShell
3 3 (0.59%) Java
4 2 (0.40%) C
4 2 (0.40%) MATLAB
4 2 (0.40%) VB
5 1 (0.20%) Bash Shell
5 1 (0.20%) JavaScript
5 1 (0.20%) PHP
5 1 (0.20%) Python
Qualifications
1 29 (5.74%) Security Cleared
2 28 (5.54%) Microsoft Certification
3 18 (3.56%) SC Cleared
4 16 (3.17%) MCP
5 12 (2.38%) ITIL Certification
5 12 (2.38%) MCSE
6 11 (2.18%) DBS Check
7 10 (1.98%) Degree
8 9 (1.78%) MCSA
9 8 (1.58%) Cisco Certification
10 6 (1.19%) MCITP
11 5 (0.99%) CCNA
11 5 (0.99%) MCDST
12 4 (0.79%) A+ Certification
12 4 (0.79%) RHCSA
13 3 (0.59%) ITIL Foundation Certificate
14 2 (0.40%) ECDL
14 2 (0.40%) MOS
15 1 (0.20%) MCTS
15 1 (0.20%) RHCE
Quality Assurance & Compliance
1 29 (5.74%) SLA
2 1 (0.20%) ISO/IEC 20000
2 1 (0.20%) ISO/IEC 27001
2 1 (0.20%) PCI DSS
System Software
1 208 (41.19%) Active Directory
2 20 (3.96%) VMware Infrastructure
3 16 (3.17%) Hyper-V
4 7 (1.39%) XenApp
4 7 (1.39%) XenDesktop
5 5 (0.99%) BitLocker
5 5 (0.99%) Microsoft App-V
6 3 (0.59%) Citrix Hypervisor
6 3 (0.59%) Terminal Services
6 3 (0.59%) vSphere
7 2 (0.40%) Firmware
7 2 (0.40%) Xen
8 1 (0.20%) iptables
8 1 (0.20%) KVM
8 1 (0.20%) Virtual Machines
8 1 (0.20%) VMware ESXi
8 1 (0.20%) VMware Server
Systems Management
1 109 (21.58%) SCCM
2 6 (1.19%) AirWatch
2 6 (1.19%) SCOM
3 5 (0.99%) Jamf Pro
3 5 (0.99%) WSUS
4 4 (0.79%) Microsoft Intune
5 3 (0.59%) Systems Management Server (SMS)
6 2 (0.40%) McAfee ePO
6 2 (0.40%) Norton AntiVirus
6 2 (0.40%) ThinApp
7 1 (0.20%) Microsoft Data Protection Manager
7 1 (0.20%) Puppet
7 1 (0.20%) SCOrch
7 1 (0.20%) Single Sign-On
7 1 (0.20%) yum
Vendors
1 154 (30.50%) Microsoft
2 49 (9.70%) Apple
3 42 (8.32%) SAP
4 32 (6.34%) ServiceNow
5 29 (5.74%) Citrix
6 27 (5.35%) HP
7 26 (5.15%) Cisco
7 26 (5.15%) VMware
8 14 (2.77%) Ivanti
8 14 (2.77%) Remedy
9 13 (2.57%) Adobe
9 13 (2.57%) Bloomberg
10 11 (2.18%) Reuters
11 10 (1.98%) Dell
12 8 (1.58%) Fujitsu
13 6 (1.19%) Lotus
13 6 (1.19%) McAfee
14 5 (0.99%) TOWER Software
15 4 (0.79%) Meraki
15 4 (0.79%) Sophos