Period
to 23 August 2017

The median annual salary for a Technical Support Engineer was £31,000 in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 823 714 717
Rank change year-on-year -109 +3 -12
Permanent jobs requiring a Technical Support Engineer 385 601 622
As % of all permanent IT jobs advertised in the UK 0.22% 0.31% 0.29%
As % of the Job Titles category 0.23% 0.32% 0.30%
Number of salaries quoted 324 532 564
UK median annual salary £31,000 £32,500 £32,500
Median salary % change year-on-year -4.62% - +1.56%
10th Percentile £20,150 £21,000 £21,825
90th Percentile £53,300 £47,475 £45,775
UK excluding London median annual salary £27,500 £30,000 £31,000
% change year-on-year -8.33% -3.23% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168714 189810 208926
% of permanent IT jobs with a recognized job title 95.87% 96.47% 96.46%
Number of salaries quoted 135862 159661 172073
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Technical Support Engineer over the 6 months to 23 August 2017.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -64 373 £31,000 -4.62% 19
UK excluding London -57 287 £27,500 -8.33% 11
South East -20 144 £32,500 +1.56%
London -13 93 £37,000 - 8
North of England +1 50 £23,500 -12.15% 4
East of England -11 45 £25,500 -15.00% 3
North West -16 37 £23,000 -29.23% 4
Midlands +30 25 £25,331 -7.89% 3
South West -8 17 £26,000 -5.45% 1
West Midlands +9 14 £25,000 -9.09% 1
Yorkshire +15 12 £25,000 -12.28%
East Midlands +22 11 £25,331 -36.67% 2
Scotland +11 3 £37,500 +15.38%
Wales -16 3 £24,750 -6.60%
North East +10 1 £21,500 -6.52%

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Engineer in the job title.

1 219 (56.88%) Windows
2 146 (37.92%) Active Directory
3 132 (34.29%) Microsoft
4 117 (30.39%) Windows Server
5 97 (25.19%) SQL
6 89 (23.12%) VMware
7 85 (22.08%) Linux
8 64 (16.62%) Windows Server 2012
9 63 (16.36%) Java
10 58 (15.06%) Office 365
11 55 (14.29%) Degree
12 53 (13.77%) Windows Server 2008
12 53 (13.77%) SQL Server
13 51 (13.25%) Finance
14 49 (12.73%) TCP/IP
15 48 (12.47%) Cisco
15 48 (12.47%) Firewall
15 48 (12.47%) VMware Infrastructure
15 48 (12.47%) Hyper-V
16 45 (11.69%) DNS
17 44 (11.43%) ITIL
18 43 (11.17%) Windows 7
19 38 (9.87%) Oracle
19 38 (9.87%) MS Exchange
20 37 (9.61%) Tomcat
21 34 (8.83%) DHCP
22 33 (8.57%) Microsoft Certification
22 33 (8.57%) SCCM
23 32 (8.31%) Telecoms
23 32 (8.31%) Analytical Skills

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (9.87%) MS Exchange
2 37 (9.61%) Tomcat
3 27 (7.01%) IIS
4 20 (5.19%) WebSphere
5 17 (4.42%) Exchange Server 2010
5 17 (4.42%) JBoss
5 17 (4.42%) Oracle SOA Suite
6 14 (3.64%) Apache
7 13 (3.38%) Exchange Server 2013
8 8 (2.08%) SharePoint
8 8 (2.08%) Skype for Business
9 4 (1.04%) CMS
9 4 (1.04%) Confluence
9 4 (1.04%) Drupal
9 4 (1.04%) Sitecore CMS
10 3 (0.78%) WebLogic
11 2 (0.52%) Alfresco
11 2 (0.52%) IBM Notes
11 2 (0.52%) nginx
11 2 (0.52%) WordPress
Applications
1 27 (7.01%) Microsoft Office
2 2 (0.52%) MS Visio
3 1 (0.26%) Microsoft Excel
3 1 (0.26%) Microsoft PowerPoint
3 1 (0.26%) Spreadsheet
Business Applications
1 2 (0.52%) Bloomberg TOMS
1 2 (0.52%) Magento
2 1 (0.26%) Dynamics CRM
2 1 (0.26%) Dynamics NAV
2 1 (0.26%) Eikon
2 1 (0.26%) Exstream
Cloud Services
1 58 (15.06%) Office 365
2 23 (5.97%) Microsoft Azure
3 18 (4.68%) Amazon AWS
4 14 (3.64%) SaaS
5 4 (1.04%) GitHub
6 3 (0.78%) Mimecast
7 2 (0.52%) Amazon EC2
7 2 (0.52%) AWS CloudFormation
7 2 (0.52%) Cloud Computing
8 1 (0.26%) Azure Active Directory
8 1 (0.26%) Catchpoint
8 1 (0.26%) Dynamics 365
8 1 (0.26%) IaaS
Communications & Networking
1 49 (12.73%) TCP/IP
2 48 (12.47%) Firewall
3 45 (11.69%) DNS
4 34 (8.83%) DHCP
5 31 (8.05%) LAN
6 30 (7.79%) WAN
7 27 (7.01%) Internet
8 26 (6.75%) HTTP
9 20 (5.19%) FTP
10 18 (4.68%) VoIP
11 14 (3.64%) SAN
12 12 (3.12%) Wireless
13 11 (2.86%) VPN
14 7 (1.82%) VLAN
15 6 (1.56%) H.323
15 6 (1.56%) Skype
15 6 (1.56%) Unified Communications
16 5 (1.30%) LDAP
17 4 (1.04%) Intranet
17 4 (1.04%) SSL
Database & Business Intelligence
1 53 (13.77%) SQL Server
2 20 (5.19%) MySQL
3 12 (3.12%) Oracle Database
4 6 (1.56%) GIS
5 4 (1.04%) MongoDB
5 4 (1.04%) NoSQL
5 4 (1.04%) Relational Database
6 3 (0.78%) Informix
7 2 (0.52%) Big Data
7 2 (0.52%) Data Warehouse
7 2 (0.52%) DB2
7 2 (0.52%) SQL Server 2005
8 1 (0.26%) Oracle Reports
8 1 (0.26%) PostgreSQL
8 1 (0.26%) SQL Server 2008
8 1 (0.26%) SQL Server 2012
8 1 (0.26%) SQL Server Analysis Services
8 1 (0.26%) SQL Server Integration Services
8 1 (0.26%) SQL Server Reporting Services
Development Applications
1 25 (6.49%) Maven
2 17 (4.42%) Eclipse
2 17 (4.42%) IntelliJ
2 17 (4.42%) NetBeans
3 9 (2.34%) Selenium
4 8 (2.08%) Jenkins
4 8 (2.08%) SoapUI
5 6 (1.56%) JIRA
6 4 (1.04%) Git (software)
7 2 (0.52%) Team Foundation Server
8 1 (0.26%) InstallShield
8 1 (0.26%) Visual Studio
General
1 51 (13.25%) Finance
2 32 (8.31%) Telecoms
3 24 (6.23%) Manufacturing
4 21 (5.45%) Electronics
5 20 (5.19%) Marketing
6 6 (1.56%) Games
6 6 (1.56%) Pharmaceutical
7 5 (1.30%) French Language
8 4 (1.04%) Music Industry
9 3 (0.78%) German Language
10 2 (0.52%) Banking
10 2 (0.52%) Investment Banking
10 2 (0.52%) Italian Language
10 2 (0.52%) Military
11 1 (0.26%) Advertising
11 1 (0.26%) Back Office
11 1 (0.26%) Financial Institution
11 1 (0.26%) Front Office
11 1 (0.26%) Law
11 1 (0.26%) Legal
Libraries, Frameworks & Software Standards
1 31 (8.05%) Web Services
2 26 (6.75%) SOAP
3 25 (6.49%) XML
4 18 (4.68%) .NET
4 18 (4.68%) REST
5 17 (4.42%) Java EE
5 17 (4.42%) Java SE
5 17 (4.42%) JMS
5 17 (4.42%) Spring
6 14 (3.64%) HTML
6 14 (3.64%) J2EE
7 10 (2.60%) CSS
8 8 (2.08%) Middleware
8 8 (2.08%) Oracle Fusion
9 4 (1.04%) JSON
9 4 (1.04%) OAuth
10 3 (0.78%) AngularJS
10 3 (0.78%) JSP
11 2 (0.52%) Ajax
11 2 (0.52%) DOM
Miscellaneous
1 32 (8.31%) Analytical Skills
2 29 (7.53%) Enterprise Software
3 28 (7.27%) Clustering
4 21 (5.45%) Management Information System
5 15 (3.90%) Social Media
6 11 (2.86%) Data Centre
7 7 (1.82%) Foreign Exchange (FX)
7 7 (1.82%) Hybrid Cloud
8 6 (1.56%) Computer Science
8 6 (1.56%) Cyberthreat
9 5 (1.30%) Hedge funds
9 5 (1.30%) Video Conferencing
10 3 (0.78%) iPhone
11 2 (0.52%) Blackberry
11 2 (0.52%) Cyber Attack
11 2 (0.52%) Driving Licence
11 2 (0.52%) EMC VNX
11 2 (0.52%) iPad
11 2 (0.52%) PKI
11 2 (0.52%) Smartphone
Operating Systems
1 219 (56.88%) Windows
2 117 (30.39%) Windows Server
3 85 (22.08%) Linux
4 64 (16.62%) Windows Server 2012
5 53 (13.77%) Windows Server 2008
6 43 (11.17%) Windows 7
7 27 (7.01%) Windows Server 2003
8 25 (6.49%) Unix
9 17 (4.42%) Windows 10
10 14 (3.64%) Android
11 12 (3.12%) Windows 8
12 11 (2.86%) Windows XP
13 10 (2.60%) Apple iOS
14 7 (1.82%) Mac OS X
15 6 (1.56%) Ubuntu
16 4 (1.04%) Mac OS
16 4 (1.04%) Red Hat Enterprise Linux
17 2 (0.52%) AIX
17 2 (0.52%) CentOS
17 2 (0.52%) Mac OS X Server
Processes & Methodologies
1 44 (11.43%) ITIL
2 30 (7.79%) Service Management
3 27 (7.01%) Service Delivery
4 25 (6.49%) Mentoring
5 22 (5.71%) Business Intelligence
6 20 (5.19%) Digital Marketing
6 20 (5.19%) Programme Management
7 19 (4.94%) CRM
8 17 (4.42%) DevOps
8 17 (4.42%) Information Security
8 17 (4.42%) Open Source
8 17 (4.42%) Problem Management
8 17 (4.42%) SOA
8 17 (4.42%) Software Engineering
9 15 (3.90%) Time Management
10 14 (3.64%) Continuous Improvement
10 14 (3.64%) Customer Engagement
10 14 (3.64%) Virtual Environments
11 13 (3.38%) Asset Management
11 13 (3.38%) Data Protection
Programming Languages
1 97 (25.19%) SQL
2 63 (16.36%) Java
3 26 (6.75%) PowerShell
4 20 (5.19%) Python
5 18 (4.68%) JavaScript
6 15 (3.90%) C++
7 13 (3.38%) PHP
8 11 (2.86%) Perl
9 10 (2.60%) C
10 9 (2.34%) Bash Shell
10 9 (2.34%) C#
10 9 (2.34%) PL/SQL
10 9 (2.34%) VB
11 8 (2.08%) Ruby
12 6 (1.56%) T-SQL
13 5 (1.30%) VBScript
14 3 (0.78%) Shell Script
15 1 (0.26%) JCL
15 1 (0.26%) VB.NET
15 1 (0.26%) VBA
Qualifications
1 55 (14.29%) Degree
2 33 (8.57%) Microsoft Certification
3 25 (6.49%) MCSE
4 21 (5.45%) MCP
5 19 (4.94%) Cisco Certification
6 16 (4.16%) CCNA
7 11 (2.86%) MCSA
8 8 (2.08%) VMware Certified Professional (VCP)
9 6 (1.56%) VERITAS Certified Professional (VCP)
10 5 (1.30%) A+ Certification
10 5 (1.30%) MCITP
11 4 (1.04%) SC Cleared
11 4 (1.04%) Security Cleared
12 3 (0.78%) LPIC
12 3 (0.78%) RHCE
13 2 (0.52%) Computer Science Degree
14 1 (0.26%) CCA
14 1 (0.26%) Citrix Certification
14 1 (0.26%) CompTIA Security+
14 1 (0.26%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (4.42%) SLA
2 5 (1.30%) ISO/IEC 27001
3 2 (0.52%) PCI DSS
4 1 (0.26%) Def Stans
4 1 (0.26%) HL7
4 1 (0.26%) ISO 14001
4 1 (0.26%) ISO 9001
4 1 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 1 (0.26%) QA
4 1 (0.26%) SSAE 16
System Software
1 146 (37.92%) Active Directory
2 48 (12.47%) Hyper-V
2 48 (12.47%) VMware Infrastructure
3 16 (4.16%) VMware ESXi
4 5 (1.30%) vSphere
5 4 (1.04%) Terminal Services
6 3 (0.78%) VMware Workstation
7 2 (0.52%) Docker
7 2 (0.52%) FreeRADIUS
7 2 (0.52%) NFS
7 2 (0.52%) Virtual Machines
7 2 (0.52%) Virtual Servers
7 2 (0.52%) XenApp
8 1 (0.26%) LXC
8 1 (0.26%) Microsoft App-V
8 1 (0.26%) VMware Server
8 1 (0.26%) XenDesktop
8 1 (0.26%) XenServer
Systems Management
1 33 (8.57%) SCCM
2 19 (4.94%) Backup Exec
3 8 (2.08%) Puppet
3 8 (2.08%) WSUS
4 6 (1.56%) Symantec Endpoint Protection
4 6 (1.56%) Symantec Enterprise Vault
4 6 (1.56%) Tivoli Storage Manager
4 6 (1.56%) vCenter Server
5 4 (1.04%) Kibana
5 4 (1.04%) NetBackup
5 4 (1.04%) Opscode Chef
5 4 (1.04%) SCOM
5 4 (1.04%) SCVMM
6 3 (0.78%) AirWatch
6 3 (0.78%) Ansible
6 3 (0.78%) Norton AntiVirus
7 2 (0.52%) Salt
8 1 (0.26%) Failover Clustering
8 1 (0.26%) Packer
8 1 (0.26%) Simpana
Vendors
1 132 (34.29%) Microsoft
2 89 (23.12%) VMware
3 48 (12.47%) Cisco
4 38 (9.87%) Oracle
5 24 (6.23%) IBM
6 22 (5.71%) Citrix
7 21 (5.45%) SAP
8 17 (4.42%) BEA
8 17 (4.42%) TIBCO
9 15 (3.90%) HP
10 12 (3.12%) Symantec
10 12 (3.12%) Veeam
11 9 (2.34%) Apple
11 9 (2.34%) CheckPoint
11 9 (2.34%) F5
11 9 (2.34%) Juniper
12 8 (2.08%) Dell
12 8 (2.08%) Forcepoint
12 8 (2.08%) Veritas
13 7 (1.82%) EMC