Period
to 17 February 2018

The median annual salary for a Technical Support Engineer was £31,000 in advertised job vacancies during the 6 months to 17 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK
6 months to
17 Feb 2018
Same period 2017 Same period 2016
Rank 833 802 692
Rank change year-on-year -31 -110 -50
Permanent jobs requiring a Technical Support Engineer 351 397 715
As % of all permanent IT jobs advertised in the UK 0.20% 0.23% 0.34%
As % of the Job Titles category 0.21% 0.23% 0.35%
Number of salaries quoted 317 357 675
UK median annual salary £31,000 £30,000 £32,500
Median salary % change year-on-year +3.33% -7.69% -
10th Percentile £21,000 £19,750 £21,250
90th Percentile £50,000 £48,000 £47,500
UK excluding London median annual salary £30,000 £28,000 £30,000
% change year-on-year +7.14% -6.67% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,530 169,445 203,756
% of permanent IT jobs with a recognized job title 96.23% 96.47% 96.64%
Number of salaries quoted 138,013 140,794 170,377
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £76,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Technical Support Engineer over the 6 months to 17 February 2018.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 17 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 346 £31,000 +3.33% 94
UK excluding London -61 234 £30,000 +7.14% 89
South East -33 142 £30,000 - 27
London +20 116 £36,750 +8.09% 9
North of England -18 35 £24,000 +6.67% 21
Midlands +14 22 £30,000 -11.76% 15
North West -16 22 £27,500 +10.00% 8
East of England +2 21 £30,000 +11.11% 14
West Midlands +15 16 £30,000 -13.04% 9
South West -1 12 £35,000 +64.71% 8
North East -28 8 £20,500 -4.65% 4
East Midlands +21 6 £32,000 +10.34% 6
Yorkshire +7 5 £20,000 -28.57% 9
Wales +7 2 £22,000 +15.79% 1

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 February 2018, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Engineer in the job title.

1 211 (60.11%) Windows
2 140 (39.89%) Microsoft
3 114 (32.48%) Windows Server
4 105 (29.91%) Active Directory
5 97 (27.64%) VMware
6 85 (24.22%) Cisco
7 81 (23.08%) Linux
8 80 (22.79%) SQL
9 73 (20.80%) SQL Server
10 69 (19.66%) Degree
11 63 (17.95%) Office 365
12 62 (17.66%) Windows 7
13 61 (17.38%) Windows Server 2012
14 57 (16.24%) ITIL
14 57 (16.24%) Java
15 53 (15.10%) Windows 10
16 51 (14.53%) MS Exchange
17 50 (14.25%) Windows Server 2008
18 42 (11.97%) VMware Infrastructure
19 41 (11.68%) Finance
20 37 (10.54%) VoIP
20 37 (10.54%) SLA
20 37 (10.54%) Analytical Skills
21 36 (10.26%) TCP/IP
21 36 (10.26%) Amazon AWS
22 35 (9.97%) Internet
23 33 (9.40%) Microsoft Certification
24 32 (9.12%) REST
25 31 (8.83%) SCCM
25 31 (8.83%) Firewall

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (14.53%) MS Exchange
2 22 (6.27%) SharePoint
3 21 (5.98%) Exchange Server 2010
4 18 (5.13%) IIS
4 18 (5.13%) JBoss
4 18 (5.13%) Tomcat
5 15 (4.27%) Apache
6 14 (3.99%) Oracle SOA Suite
6 14 (3.99%) WebSphere
7 12 (3.42%) Exchange Server 2013
8 10 (2.85%) WordPress
9 8 (2.28%) Skype for Business
10 6 (1.71%) Alfresco
10 6 (1.71%) CMS
10 6 (1.71%) Drupal
10 6 (1.71%) Sitecore CMS
11 5 (1.42%) Exchange Server 2007
12 4 (1.14%) WebLogic
12 4 (1.14%) WebLogic Portal
13 3 (0.85%) Exchange Server 2003
Applications
1 30 (8.55%) Microsoft Office
2 9 (2.56%) Microsoft Excel
3 2 (0.57%) Maya
4 1 (0.28%) Adobe Premiere
4 1 (0.28%) LibreOffice
4 1 (0.28%) Microsoft PowerPoint
4 1 (0.28%) Mozilla Thunderbird
4 1 (0.28%) MS Visio
Business Applications
1 2 (0.57%) Elite 3E
2 1 (0.28%) Cognos Business Intelligence
2 1 (0.28%) Dynamics NAV
2 1 (0.28%) MetaTrader
Cloud Services
1 63 (17.95%) Office 365
2 36 (10.26%) Amazon AWS
3 20 (5.70%) SaaS
4 16 (4.56%) Microsoft Azure
5 14 (3.99%) OpenShift
6 8 (2.28%) OneDrive
7 4 (1.14%) Mimecast
7 4 (1.14%) PaaS
8 3 (0.85%) Amazon EC2
8 3 (0.85%) AWS CloudFormation
9 2 (0.57%) Azure Active Directory
9 2 (0.57%) G Suite
10 1 (0.28%) Amazon S3
10 1 (0.28%) Catchpoint
Communications & Networking
1 37 (10.54%) VoIP
2 36 (10.26%) TCP/IP
3 35 (9.97%) Internet
4 31 (8.83%) Firewall
5 28 (7.98%) LAN
6 27 (7.69%) WAN
7 25 (7.12%) DNS
8 20 (5.70%) VLAN
9 19 (5.41%) VPN
10 17 (4.84%) DHCP
11 16 (4.56%) FTP
11 16 (4.56%) HTTP
12 12 (3.42%) SAN
13 10 (2.85%) Skype
14 9 (2.56%) Wireless
15 7 (1.99%) Remote Desktop
16 5 (1.42%) NAS
17 4 (1.14%) ADSL
17 4 (1.14%) Wireshark
18 3 (0.85%) SSL
Database & Business Intelligence
1 73 (20.80%) SQL Server
2 20 (5.70%) MySQL
3 15 (4.27%) Apache Cassandra
4 10 (2.85%) SQL Server Integration Services
5 8 (2.28%) Data Warehouse
5 8 (2.28%) DTS
5 8 (2.28%) Relational Database
5 8 (2.28%) SQL Server 2005
6 4 (1.14%) GIS
6 4 (1.14%) Oracle Database
6 4 (1.14%) SQL Server 2008
6 4 (1.14%) SQL Server 2012
7 2 (0.57%) SQL Server 2016
7 2 (0.57%) SQL Server Analysis Services
7 2 (0.57%) SQL Server Reporting Services
8 1 (0.28%) Crystal Reports
8 1 (0.28%) MySQL Workbench
8 1 (0.28%) NoSQL
8 1 (0.28%) PostgreSQL
8 1 (0.28%) SQL Server 2014
Development Applications
1 16 (4.56%) Maven
2 14 (3.99%) Eclipse
2 14 (3.99%) IntelliJ
2 14 (3.99%) NetBeans
3 8 (2.28%) JIRA
4 2 (0.57%) Jenkins
4 2 (0.57%) SoapUI
General
1 41 (11.68%) Finance
2 20 (5.70%) Retail
3 13 (3.70%) Banking
4 11 (3.13%) Telecoms
5 6 (1.71%) Advertising
5 6 (1.71%) Electronics
5 6 (1.71%) French Language
5 6 (1.71%) Front Office
5 6 (1.71%) Investment Banking
6 4 (1.14%) German Language
6 4 (1.14%) Italian Language
7 3 (0.85%) Legal
7 3 (0.85%) Manufacturing
7 3 (0.85%) Marketing
8 2 (0.57%) Games
8 2 (0.57%) Law
9 1 (0.28%) Arabic Language
9 1 (0.28%) Back Office
9 1 (0.28%) Digital Economy
9 1 (0.28%) Spanish Language
Libraries, Frameworks & Software Standards
1 32 (9.12%) REST
2 30 (8.55%) Spring
3 23 (6.55%) JSON
4 22 (6.27%) AngularJS
5 20 (5.70%) Web Services
6 18 (5.13%) SOAP
7 17 (4.84%) XML
8 14 (3.99%) Akka
8 14 (3.99%) HTML
8 14 (3.99%) Java EE
8 14 (3.99%) Java SE
8 14 (3.99%) JMS
9 11 (3.13%) CSS
10 9 (2.56%) .NET
11 6 (1.71%) Ajax
11 6 (1.71%) DOM
11 6 (1.71%) OAuth
12 5 (1.42%) ASP.NET
13 4 (1.14%) J2SE
13 4 (1.14%) LDAP
Miscellaneous
1 37 (10.54%) Analytical Skills
2 23 (6.55%) Fintech
3 19 (5.41%) Computer Science
3 19 (5.41%) Enterprise Software
3 19 (5.41%) Public Cloud
4 14 (3.99%) Private Cloud
5 13 (3.70%) Clustering
6 12 (3.42%) Data Centre
7 9 (2.56%) SCADA
8 8 (2.28%) Video Conferencing
9 6 (1.71%) Driving Licence
9 6 (1.71%) Spread Betting
10 5 (1.42%) Mainframe
11 4 (1.14%) CCTV
11 4 (1.14%) Contactless
11 4 (1.14%) EMV
11 4 (1.14%) Life Science
11 4 (1.14%) Management Information System
11 4 (1.14%) Replication
11 4 (1.14%) User Experience
Operating Systems
1 211 (60.11%) Windows
2 114 (32.48%) Windows Server
3 81 (23.08%) Linux
4 62 (17.66%) Windows 7
5 61 (17.38%) Windows Server 2012
6 53 (15.10%) Windows 10
7 50 (14.25%) Windows Server 2008
8 13 (3.70%) Apple iOS
9 12 (3.42%) Android
10 11 (3.13%) Windows 8
11 10 (2.85%) Unix
12 8 (2.28%) Windows Server 2003
13 6 (1.71%) Solaris
13 6 (1.71%) Ubuntu
14 5 (1.42%) AIX
14 5 (1.42%) Mac OS X
14 5 (1.42%) Windows XP
14 5 (1.42%) zOS
15 4 (1.14%) CentOS
15 4 (1.14%) Debian
Processes & Methodologies
1 57 (16.24%) ITIL
2 29 (8.26%) Continuous Improvement
3 28 (7.98%) DevOps
4 27 (7.69%) E-Commerce
5 26 (7.41%) Customer Engagement
5 26 (7.41%) Service Management
5 26 (7.41%) Software Engineering
6 22 (6.27%) Service Delivery
7 21 (5.98%) CRM
8 19 (5.41%) Open Source
8 19 (5.41%) Root Cause Analysis
9 18 (5.13%) Agile Software Development
10 16 (4.56%) Cloud Operations
11 14 (3.99%) API Design
11 14 (3.99%) SOA
12 13 (3.70%) Time Management
13 12 (3.42%) Project Management
14 9 (2.56%) Analytics
14 9 (2.56%) Disaster Recovery
15 8 (2.28%) Presales
Programming Languages
1 80 (22.79%) SQL
2 57 (16.24%) Java
3 18 (5.13%) PowerShell
4 16 (4.56%) Python
5 14 (3.99%) Scala
6 13 (3.70%) JavaScript
7 11 (3.13%) C++
8 10 (2.85%) C#
8 10 (2.85%) PHP
8 10 (2.85%) Ruby
9 8 (2.28%) Perl
9 8 (2.28%) T-SQL
10 7 (1.99%) C
11 5 (1.42%) Assembly Language
11 5 (1.42%) COBOL
11 5 (1.42%) PL/1
12 4 (1.14%) Bash Shell
13 3 (0.85%) VBScript
14 2 (0.57%) Shell Script
15 1 (0.28%) AWK
Qualifications
1 69 (19.66%) Degree
2 33 (9.40%) Microsoft Certification
3 23 (6.55%) MCSE
4 15 (4.27%) Cisco Certification
5 14 (3.99%) CCNA
6 13 (3.70%) VMware Certified Professional (VCP)
7 12 (3.42%) Computer Science Degree
8 11 (3.13%) VERITAS Certified Professional (VCP)
9 10 (2.85%) Master's Degree
10 9 (2.56%) MCSA
11 7 (1.99%) MCP
12 5 (1.42%) MOS
13 4 (1.14%) MCITP
14 2 (0.57%) A+ Certification
14 2 (0.57%) CCNP
14 2 (0.57%) DBS Check
14 2 (0.57%) HND
14 2 (0.57%) ITIL Certification
14 2 (0.57%) Network+ Certification
14 2 (0.57%) RHCE
Quality Assurance & Compliance
1 37 (10.54%) SLA
2 19 (5.41%) QA
3 4 (1.14%) PSD2
4 2 (0.57%) Sarbanes-Oxley
5 1 (0.28%) ISO/IEC 27001
System Software
1 105 (29.91%) Active Directory
2 42 (11.97%) VMware Infrastructure
3 26 (7.41%) VMware ESXi
4 25 (7.12%) Hyper-V
5 10 (2.85%) vSphere
6 6 (1.71%) Virtual Machines
7 5 (1.42%) XenApp
8 4 (1.14%) KVM
8 4 (1.14%) Virtual Servers
8 4 (1.14%) VMware Workstation
8 4 (1.14%) XenDesktop
9 3 (0.85%) Docker
10 2 (0.57%) Firmware
10 2 (0.57%) Terminal Services
11 1 (0.28%) ISA Server
11 1 (0.28%) LXC
11 1 (0.28%) VMware Server
11 1 (0.28%) Xen
Systems Management
1 31 (8.83%) SCCM
2 18 (5.13%) Ansible
3 17 (4.84%) Backup Exec
3 17 (4.84%) Puppet
4 12 (3.42%) Symantec Enterprise Vault
4 12 (3.42%) vCenter Server
5 11 (3.13%) Symantec Endpoint Protection
5 11 (3.13%) Tivoli Storage Manager
6 8 (2.28%) FortiGate
7 7 (1.99%) Norton AntiVirus
8 6 (1.71%) Kibana
8 6 (1.71%) Single Sign-On
9 5 (1.42%) SCOM
10 4 (1.14%) SCVMM
11 3 (0.85%) NetBackup
11 3 (0.85%) Opscode Chef
11 3 (0.85%) Salt
12 2 (0.57%) Systems Management Server (SMS)
13 1 (0.28%) Failover Clustering
13 1 (0.28%) Simpana
Vendors
1 140 (39.89%) Microsoft
2 97 (27.64%) VMware
3 85 (24.22%) Cisco
4 27 (7.69%) Juniper
5 26 (7.41%) Citrix
6 24 (6.84%) Oracle
7 22 (6.27%) Symantec
8 17 (4.84%) HP
8 17 (4.84%) Remedy
9 16 (4.56%) IBM
10 15 (4.27%) ConnectWise
10 15 (4.27%) ServiceNow
11 14 (3.99%) BEA
11 14 (3.99%) TIBCO
11 14 (3.99%) WorldPay
12 13 (3.70%) Sophos
13 11 (3.13%) Apple
13 11 (3.13%) F5
13 11 (3.13%) Forcepoint
13 11 (3.13%) Veritas