Period
to 18 December 2018

The median annual salary for a Technical Support Engineer was £30,000 in advertised job vacancies during the 6 months to 18 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 759 864 819
Rank change year-on-year +105 -45 -80
Permanent jobs requiring a Technical Support Engineer 398 346 423
As % of all permanent IT jobs advertised in the UK 0.25% 0.19% 0.23%
As % of the Job Titles category 0.26% 0.20% 0.24%
Number of salaries quoted 363 316 374
UK median annual salary £30,000 £30,000 £30,000
10th Percentile £21,400 £20,750 £20,500
90th Percentile £52,500 £50,000 £47,500
UK excluding London median annual salary £27,750 £28,500 £29,000
% change year-on-year -2.63% -1.72% -3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,454 172,106 177,593
% of permanent IT jobs with a recognized job title 95.84% 96.06% 96.59%
Number of salaries quoted 122,023 138,690 148,265
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +4.40%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Technical Support Engineer over the 6 months to 18 December 2018.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +81 357 £30,000 - 46
UK excluding London +46 254 £27,750 -2.63% 39
South East +19 129 £29,750 -0.83% 14
London +84 126 £37,500 - 9
Midlands +36 37 £27,500 -8.33% 8
South West +27 22 £32,500 - 2
North of England +7 22 £24,250 +1.04% 8
West Midlands +29 19 £27,500 -8.33% 2
East Midlands +41 18 £28,500 +1.79% 6
East of England +23 18 £30,000 +4.35% 5
North West +11 17 £29,000 +20.83% 3
Scotland +21 16 £27,500 -21.43%
Wales +14 7 £29,250 +32.95% 2
North East +4 3 £21,500 +4.88% 1
Northern Ireland - 3 £30,000 -
Yorkshire +27 2 £24,250 +3.19% 4

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 December 2018, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Engineer in the job title.

1 227 (57.04%) Windows
2 186 (46.73%) Microsoft
3 125 (31.41%) Active Directory
3 125 (31.41%) Linux
4 102 (25.63%) MS Exchange
4 102 (25.63%) Office 365
5 99 (24.87%) VMware
6 95 (23.87%) Windows Server
7 80 (20.10%) SQL
8 78 (19.60%) SQL Server
9 75 (18.84%) Problem-Solving
10 72 (18.09%) Microsoft Office
11 65 (16.33%) Hyper-V
12 64 (16.08%) Microsoft Certification
13 59 (14.82%) ITIL
14 58 (14.57%) VMware Infrastructure
15 56 (14.07%) Cisco
16 55 (13.82%) SLA
17 54 (13.57%) LAN
17 54 (13.57%) Windows 10
18 51 (12.81%) Windows Server 2008
19 49 (12.31%) Degree
20 48 (12.06%) Windows 7
21 47 (11.81%) WAN
22 46 (11.56%) MCSE
23 45 (11.31%) Windows Server 2012
24 43 (10.80%) Finance
24 43 (10.80%) TCP/IP
25 42 (10.55%) Firewall
26 40 (10.05%) Microsoft Azure

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (25.63%) MS Exchange
2 35 (8.79%) Exchange Server 2010
3 34 (8.54%) Exchange Server 2007
4 19 (4.77%) Exchange Server 2013
5 17 (4.27%) Elasticsearch
6 12 (3.02%) SharePoint
7 11 (2.76%) Skype for Business
8 8 (2.01%) Exchange Server 2003
9 6 (1.51%) IIS
10 3 (0.75%) Confluence
10 3 (0.75%) JBoss
10 3 (0.75%) nginx
10 3 (0.75%) WebLogic
10 3 (0.75%) WebSphere
11 2 (0.50%) OpenStack
12 1 (0.25%) Apache Solr
12 1 (0.25%) Tomcat
12 1 (0.25%) WildFly
Applications
1 72 (18.09%) Microsoft Office
2 17 (4.27%) Microsoft Excel
3 2 (0.50%) EPLAN
3 2 (0.50%) SOLIDWORKS
4 1 (0.25%) Microsoft PowerPoint
Business Applications
1 10 (2.51%) Dynamics CRM
2 4 (1.01%) Dynamics NAV
3 2 (0.50%) Remedy ITSM
4 1 (0.25%) SAP SM
Cloud Services
1 102 (25.63%) Office 365
2 40 (10.05%) Microsoft Azure
3 20 (5.03%) Amazon AWS
4 19 (4.77%) SaaS
5 7 (1.76%) G Suite
6 4 (1.01%) Azure Active Directory
6 4 (1.01%) PaaS
7 3 (0.75%) Akamai
7 3 (0.75%) Cloud Computing
7 3 (0.75%) IaaS
8 2 (0.50%) Dynamics 365
9 1 (0.25%) OneDrive
Communications & Networking
1 54 (13.57%) LAN
2 47 (11.81%) WAN
3 43 (10.80%) TCP/IP
4 42 (10.55%) Firewall
5 37 (9.30%) DNS
6 25 (6.28%) VoIP
7 24 (6.03%) DHCP
8 16 (4.02%) VLAN
9 15 (3.77%) VPN
10 14 (3.52%) Wireless
11 11 (2.76%) HTTP
11 11 (2.76%) Network Security
11 11 (2.76%) SAN
12 9 (2.26%) Internet
13 8 (2.01%) Remote Desktop
14 7 (1.76%) Wi-Fi
14 7 (1.76%) Wireshark
15 6 (1.51%) SNMP
16 5 (1.26%) Kerberos
16 5 (1.26%) SMS
Database & Business Intelligence
1 78 (19.60%) SQL Server
2 13 (3.27%) Relational Database
3 11 (2.76%) MongoDB
3 11 (2.76%) NoSQL
4 7 (1.76%) Big Data
4 7 (1.76%) PostgreSQL
5 6 (1.51%) SQL Server 2008
6 5 (1.26%) Data Lake
6 5 (1.26%) MySQL
6 5 (1.26%) RDBMS
7 4 (1.01%) Blockchain
7 4 (1.01%) Hadoop
8 2 (0.50%) Azure SQL Database
8 2 (0.50%) Ingres
8 2 (0.50%) SQL Server 2014
8 2 (0.50%) SQL Server 2016
Development Applications
1 5 (1.26%) MSI
2 4 (1.01%) JIRA
3 3 (0.75%) Fiddler
4 2 (0.50%) Git (software)
4 2 (0.50%) Jenkins
4 2 (0.50%) Redmine
General
1 43 (10.80%) Finance
2 34 (8.54%) Banking
3 32 (8.04%) Telecoms
4 27 (6.78%) Investment Banking
5 19 (4.77%) Front Office
6 15 (3.77%) Manufacturing
7 14 (3.52%) Electronics
8 8 (2.01%) French Language
9 7 (1.76%) German Language
9 7 (1.76%) Marketing
10 4 (1.01%) Back Office
11 3 (0.75%) Legal
11 3 (0.75%) Spanish Language
12 2 (0.50%) Aerospace
12 2 (0.50%) Music Industry
12 2 (0.50%) Publishing
12 2 (0.50%) Retail
13 1 (0.25%) Italian Language
Libraries, Frameworks & Software Standards
1 17 (4.27%) JSON
1 17 (4.27%) Middleware
2 15 (3.77%) HTML
3 14 (3.52%) LDAP
3 14 (3.52%) XML
4 11 (2.76%) Kafka
4 11 (2.76%) RabbitMQ
4 11 (2.76%) REST
5 9 (2.26%) Software Packaging
6 6 (1.51%) Regular Expression
7 5 (1.26%) SOAP
7 5 (1.26%) Web Services
8 4 (1.01%) CSS
8 4 (1.01%) FIX Protocol
8 4 (1.01%) RESTful
8 4 (1.01%) WSH
9 3 (0.75%) OAuth
9 3 (0.75%) OAuth2
9 3 (0.75%) OpenID
9 3 (0.75%) SAML
Miscellaneous
1 32 (8.04%) Analytical Skills
2 21 (5.28%) Data Centre
3 13 (3.27%) Analytical Mindset
4 12 (3.02%) Enterprise Software
5 10 (2.51%) Management Information System
6 7 (1.76%) Video Conferencing
7 6 (1.51%) Self-Motivation
8 5 (1.26%) Cyberthreat
8 5 (1.26%) Fintech
8 5 (1.26%) Linux Command Line
8 5 (1.26%) Replication
8 5 (1.26%) Security Operations Centre
9 4 (1.01%) Driving Licence
9 4 (1.01%) Hedge funds
10 3 (0.75%) Blackberry
10 3 (0.75%) Client/Server
10 3 (0.75%) Enterprise Cloud
10 3 (0.75%) Handset
10 3 (0.75%) iPhone
11 2 (0.50%) CCTV
Operating Systems
1 227 (57.04%) Windows
2 125 (31.41%) Linux
3 95 (23.87%) Windows Server
4 54 (13.57%) Windows 10
5 51 (12.81%) Windows Server 2008
6 48 (12.06%) Windows 7
7 45 (11.31%) Windows Server 2012
8 31 (7.79%) Windows 8
9 27 (6.78%) Unix
10 25 (6.28%) Mac OS X
11 17 (4.27%) CentOS
12 16 (4.02%) Windows XP
13 12 (3.02%) AIX
14 11 (2.76%) HPUX
14 11 (2.76%) Red Hat Enterprise Linux
14 11 (2.76%) Solaris
15 8 (2.01%) Android
16 7 (1.76%) Mac OS
16 7 (1.76%) Windows Server 2003
17 3 (0.75%) SUSE
Processes & Methodologies
1 75 (18.84%) Problem-Solving
2 59 (14.82%) ITIL
3 35 (8.79%) Root Cause Analysis
4 34 (8.54%) Time Management
5 32 (8.04%) CRM
6 25 (6.28%) Computer Science
7 23 (5.78%) Project Management
8 20 (5.03%) Asset Management
9 18 (4.52%) Incident Management
9 18 (4.52%) Service Delivery
10 17 (4.27%) Agile Software Development
10 17 (4.27%) Infrastructure Engineering
11 15 (3.77%) Migration
12 13 (3.27%) Investment Management
13 12 (3.02%) Continuous Improvement
13 12 (3.02%) Data Protection
14 10 (2.51%) Analytics
14 10 (2.51%) Decision-Making
14 10 (2.51%) Problem Management
14 10 (2.51%) Tech Ops
Programming Languages
1 80 (20.10%) SQL
2 36 (9.05%) PowerShell
3 21 (5.28%) Java
4 20 (5.03%) Python
5 15 (3.77%) Shell Script
6 14 (3.52%) Bash Shell
7 13 (3.27%) Perl
8 11 (2.76%) C++
9 9 (2.26%) C#
10 8 (2.01%) JavaScript
11 6 (1.51%) T-SQL
12 5 (1.26%) VB
13 4 (1.01%) AWK
13 4 (1.01%) sed
13 4 (1.01%) VBScript
14 3 (0.75%) C
15 2 (0.50%) PHP
15 2 (0.50%) Ruby
16 1 (0.25%) Groovy
16 1 (0.25%) VB.NET
Qualifications
1 64 (16.08%) Microsoft Certification
2 49 (12.31%) Degree
3 46 (11.56%) MCSE
4 30 (7.54%) CCNA
4 30 (7.54%) Cisco Certification
5 29 (7.29%) MCP
6 19 (4.77%) Computer Science Degree
7 11 (2.76%) MCITP
8 8 (2.01%) MCSA
8 8 (2.01%) Security Cleared
9 6 (1.51%) SC Cleared
10 5 (1.26%) A+ Certification
10 5 (1.26%) CCA
10 5 (1.26%) Citrix Certification
11 3 (0.75%) AWS Certification
11 3 (0.75%) HND
11 3 (0.75%) Network+ Certification
11 3 (0.75%) VMware Certified Professional (VCP)
12 2 (0.50%) CompTIA Security+
12 2 (0.50%) Numerate Degree
Quality Assurance & Compliance
1 55 (13.82%) SLA
2 16 (4.02%) QA
3 6 (1.51%) ISO/IEC 27001
4 3 (0.75%) GDPR
5 1 (0.25%) Data Quality
5 1 (0.25%) ISO/IEC 20000
5 1 (0.25%) PCI DSS
System Software
1 125 (31.41%) Active Directory
2 65 (16.33%) Hyper-V
3 58 (14.57%) VMware Infrastructure
4 23 (5.78%) vSphere
5 8 (2.01%) Docker
6 5 (1.26%) Firmware
6 5 (1.26%) Microsoft App-V
6 5 (1.26%) XenServer
7 4 (1.01%) Terminal Services
8 3 (0.75%) Virtual Desktop
9 1 (0.25%) LXC
9 1 (0.25%) NFS
9 1 (0.25%) Virtual Machines
9 1 (0.25%) Virtual Servers
9 1 (0.25%) XenApp
9 1 (0.25%) XenDesktop
Systems Management
1 35 (8.79%) SCCM
2 22 (5.53%) Backup Exec
3 7 (1.76%) WSUS
4 6 (1.51%) Kibana
5 4 (1.01%) McAfee ePO
5 4 (1.01%) Systems Management Server (SMS)
6 3 (0.75%) Clonezilla
6 3 (0.75%) Grafana
6 3 (0.75%) Jamf Pro
6 3 (0.75%) Microsoft Intune
6 3 (0.75%) Single Sign-On
6 3 (0.75%) WMI
7 1 (0.25%) Ansible
7 1 (0.25%) Kubernetes
7 1 (0.25%) Norton AntiVirus
7 1 (0.25%) Opscode Chef
7 1 (0.25%) Puppet
7 1 (0.25%) Rancher
7 1 (0.25%) SCSM
7 1 (0.25%) Terraform
Vendors
1 186 (46.73%) Microsoft
2 99 (24.87%) VMware
3 56 (14.07%) Cisco
4 26 (6.53%) Citrix
5 19 (4.77%) HP
6 13 (3.27%) Dell
6 13 (3.27%) Mitel
7 12 (3.02%) NetApp
7 12 (3.02%) Veritas
8 11 (2.76%) Veeam
9 10 (2.51%) EMC
9 10 (2.51%) Kaseya
10 9 (2.26%) Apple
11 8 (2.01%) Splunk
12 7 (1.76%) Ivanti
12 7 (1.76%) Red Hat
12 7 (1.76%) ServiceNow
13 6 (1.51%) Remedy
13 6 (1.51%) SAP
13 6 (1.51%) WatchGuard