Period
to 20 April 2018

The median annual salary for a Technical Support Engineer was £32,500 in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 820 783 670
Rank change year-on-year -37 -113 -10
Permanent jobs requiring a Technical Support Engineer 398 404 740
As % of all permanent IT jobs advertised in the UK 0.22% 0.23% 0.36%
As % of the Job Titles category 0.23% 0.24% 0.37%
Number of salaries quoted 366 348 681
UK median annual salary £32,500 £30,000 £32,500
Median salary % change year-on-year +8.33% -7.69% -
10th Percentile £20,750 £20,750 £21,250
90th Percentile £52,500 £52,500 £50,000
UK excluding London median annual salary £30,000 £29,500 £32,000
% change year-on-year +1.69% -7.81% -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,222 166,598 197,717
% of permanent IT jobs with a recognized job title 96.46% 96.55% 96.61%
Number of salaries quoted 140,041 138,371 165,893
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Technical Support Engineer over the 6 months to 20 April 2018.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 385 £32,500 +8.33% 122
UK excluding London -45 258 £30,000 +1.69% 112
South East -7 156 £30,000 -7.69% 50
London +18 135 £37,500 - 15
North of England -3 33 £32,500 +44.44% 17
South West -7 26 £27,500 +20.88% 11
Midlands -9 19 £40,000 +29.03% 13
North West -17 17 £35,000 +40.00% 7
East of England -21 17 £30,000 +11.11% 16
West Midlands -14 10 £36,250 +15.08% 7
North East -28 10 £21,500 - 2
East Midlands 0 9 £42,500 +67.78% 6
Yorkshire +29 6 £20,000 -33.33% 8
Scotland -39 4 £28,500 -28.75% 4
Wales -1 3 £22,000 +15.79% 1

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Engineer in the job title.

1 212 (53.27%) Windows
2 128 (32.16%) Microsoft
3 117 (29.40%) Windows Server
4 116 (29.15%) Linux
5 102 (25.63%) Active Directory
6 97 (24.37%) VMware
7 81 (20.35%) SQL
7 81 (20.35%) Degree
8 79 (19.85%) SQL Server
9 78 (19.60%) Cisco
10 72 (18.09%) Java
11 64 (16.08%) ITIL
12 56 (14.07%) Problem-Solving
13 55 (13.82%) Windows Server 2012
14 49 (12.31%) Windows Server 2008
15 48 (12.06%) Office 365
16 47 (11.81%) Windows 7
16 47 (11.81%) MS Exchange
16 47 (11.81%) Finance
16 47 (11.81%) Analytical Skills
17 45 (11.31%) VMware Infrastructure
18 43 (10.80%) REST
18 43 (10.80%) TCP/IP
19 42 (10.55%) Windows 10
20 39 (9.80%) Spring
21 38 (9.55%) Amazon AWS
21 38 (9.55%) Firewall
22 36 (9.05%) Web Services
22 36 (9.05%) SaaS
23 35 (8.79%) Internet

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (11.81%) MS Exchange
2 33 (8.29%) JBoss
3 31 (7.79%) Tomcat
4 29 (7.29%) SharePoint
5 27 (6.78%) WebSphere
6 24 (6.03%) IIS
7 21 (5.28%) Apache
7 21 (5.28%) Oracle SOA Suite
8 10 (2.51%) WebLogic
9 9 (2.26%) Exchange Server 2007
9 9 (2.26%) Exchange Server 2010
10 8 (2.01%) WordPress
11 7 (1.76%) Exchange Server 2013
12 6 (1.51%) Skype for Business
13 4 (1.01%) Alfresco
13 4 (1.01%) CMS
13 4 (1.01%) Drupal
13 4 (1.01%) nginx
13 4 (1.01%) Sitecore CMS
13 4 (1.01%) WebLogic Portal
Applications
1 24 (6.03%) Microsoft Office
2 11 (2.76%) Microsoft Excel
3 1 (0.25%) Adobe Premiere
3 1 (0.25%) LibreOffice
3 1 (0.25%) Mozilla Thunderbird
Business Applications
1 2 (0.50%) Elite 3E
2 1 (0.25%) Cognos Business Intelligence
2 1 (0.25%) Concordance
2 1 (0.25%) Dynamics CRM
2 1 (0.25%) MetaTrader
2 1 (0.25%) Relativity
2 1 (0.25%) Ringtail
Cloud Services
1 48 (12.06%) Office 365
2 38 (9.55%) Amazon AWS
3 36 (9.05%) SaaS
4 23 (5.78%) Microsoft Azure
5 14 (3.52%) OpenShift
6 8 (2.01%) PaaS
7 4 (1.01%) Mimecast
7 4 (1.01%) OneDrive
8 3 (0.75%) G Suite
9 2 (0.50%) Azure Active Directory
10 1 (0.25%) Amazon EC2
10 1 (0.25%) Amazon S3
10 1 (0.25%) Catchpoint
10 1 (0.25%) CloudFront
Communications & Networking
1 43 (10.80%) TCP/IP
2 38 (9.55%) Firewall
3 35 (8.79%) Internet
4 34 (8.54%) VoIP
5 33 (8.29%) LAN
5 33 (8.29%) WAN
6 25 (6.28%) HTTP
7 24 (6.03%) DNS
8 22 (5.53%) SAN
9 21 (5.28%) FTP
10 15 (3.77%) VPN
11 14 (3.52%) VLAN
12 11 (2.76%) DHCP
13 10 (2.51%) NAS
14 9 (2.26%) Wireless
15 8 (2.01%) Remote Desktop
15 8 (2.01%) Skype
16 5 (1.26%) SSL
16 5 (1.26%) Wireshark
17 4 (1.01%) SMS
Database & Business Intelligence
1 79 (19.85%) SQL Server
2 19 (4.77%) MySQL
3 15 (3.77%) Apache Cassandra
4 12 (3.02%) Relational Database
5 9 (2.26%) Data Warehouse
6 8 (2.01%) DTS
6 8 (2.01%) RDBMS
6 8 (2.01%) SQL Server 2005
6 8 (2.01%) SQL Server Integration Services
7 6 (1.51%) GIS
7 6 (1.51%) Oracle Database
8 5 (1.26%) Ingres
9 3 (0.75%) PostgreSQL
9 3 (0.75%) SQL Server 2008
9 3 (0.75%) SQL Server 2012
10 2 (0.50%) SAP HANA
11 1 (0.25%) Amazon RDS
11 1 (0.25%) Crystal Reports
11 1 (0.25%) MongoDB
11 1 (0.25%) NoSQL
Development Applications
1 25 (6.28%) Maven
2 21 (5.28%) Eclipse
2 21 (5.28%) IntelliJ
2 21 (5.28%) NetBeans
3 5 (1.26%) Jenkins
3 5 (1.26%) JIRA
4 4 (1.01%) SoapUI
5 1 (0.25%) Git (software)
5 1 (0.25%) GoCD
General
1 47 (11.81%) Finance
2 23 (5.78%) Retail
3 22 (5.53%) Banking
4 11 (2.76%) German Language
5 10 (2.51%) Front Office
5 10 (2.51%) Investment Banking
6 9 (2.26%) Telecoms
7 7 (1.76%) Electronics
7 7 (1.76%) French Language
8 6 (1.51%) Italian Language
9 5 (1.26%) Legal
10 4 (1.01%) Games
11 3 (0.75%) Financial Institution
11 3 (0.75%) Law
11 3 (0.75%) Marketing
12 2 (0.50%) Advertising
12 2 (0.50%) Back Office
13 1 (0.25%) Arabic Language
13 1 (0.25%) Manufacturing
13 1 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 43 (10.80%) REST
2 39 (9.80%) Spring
3 36 (9.05%) Web Services
4 29 (7.29%) SOAP
4 29 (7.29%) XML
5 25 (6.28%) JSON
6 22 (5.53%) AngularJS
6 22 (5.53%) Java EE
6 22 (5.53%) JMS
7 21 (5.28%) Java SE
8 16 (4.02%) HTML
9 14 (3.52%) Akka
9 14 (3.52%) CSS
10 10 (2.51%) .NET
11 8 (2.01%) ASP.NET
11 8 (2.01%) J2SE
12 6 (1.51%) LDAP
13 5 (1.26%) J2EE
13 5 (1.26%) LAMP
14 4 (1.01%) Middleware
Miscellaneous
1 47 (11.81%) Analytical Skills
2 26 (6.53%) Enterprise Software
3 22 (5.53%) Fintech
4 15 (3.77%) Public Cloud
5 14 (3.52%) Private Cloud
6 12 (3.02%) Computer Science
6 12 (3.02%) Data Centre
7 11 (2.76%) Self-Motivation
8 10 (2.51%) Driving Licence
9 8 (2.01%) Contactless
9 8 (2.01%) EMV
9 8 (2.01%) User Experience
10 7 (1.76%) Clustering
11 6 (1.51%) Replication
11 6 (1.51%) Spread Betting
11 6 (1.51%) Video Conferencing
12 5 (1.26%) Mainframe
13 4 (1.01%) Foreign Exchange (FX)
13 4 (1.01%) Management Information System
13 4 (1.01%) PKI
Operating Systems
1 212 (53.27%) Windows
2 117 (29.40%) Windows Server
3 116 (29.15%) Linux
4 55 (13.82%) Windows Server 2012
5 49 (12.31%) Windows Server 2008
6 47 (11.81%) Windows 7
7 42 (10.55%) Windows 10
8 22 (5.53%) Unix
9 13 (3.27%) Android
10 10 (2.51%) Solaris
11 9 (2.26%) Apple iOS
11 9 (2.26%) Windows 8
12 7 (1.76%) Mac OS X
13 5 (1.26%) AIX
13 5 (1.26%) Mac OS
13 5 (1.26%) zOS
14 3 (0.75%) Debian
14 3 (0.75%) Red Hat Enterprise Linux
14 3 (0.75%) Ubuntu
14 3 (0.75%) Windows Server 2003
Processes & Methodologies
1 64 (16.08%) ITIL
2 56 (14.07%) Problem-Solving
3 31 (7.79%) Continuous Improvement
4 29 (7.29%) Agile Software Development
5 27 (6.78%) DevOps
5 27 (6.78%) E-Commerce
6 26 (6.53%) Customer Engagement
6 26 (6.53%) Open Source
7 23 (5.78%) Software Engineering
8 21 (5.28%) CRM
8 21 (5.28%) Root Cause Analysis
8 21 (5.28%) Service Delivery
8 21 (5.28%) SOA
9 20 (5.03%) Service Management
10 18 (4.52%) Cloud Operations
10 18 (4.52%) Project Management
11 14 (3.52%) API Design
12 11 (2.76%) Analytics
12 11 (2.76%) Time Management
13 9 (2.26%) Physics
Programming Languages
1 81 (20.35%) SQL
2 72 (18.09%) Java
3 19 (4.77%) PowerShell
4 17 (4.27%) C++
5 16 (4.02%) Python
6 14 (3.52%) Scala
7 11 (2.76%) C#
8 9 (2.26%) JavaScript
8 9 (2.26%) T-SQL
9 8 (2.01%) PHP
10 7 (1.76%) C
10 7 (1.76%) Perl
11 6 (1.51%) Bash Shell
11 6 (1.51%) Ruby
11 6 (1.51%) Shell Script
12 5 (1.26%) Assembly Language
12 5 (1.26%) COBOL
12 5 (1.26%) PL/1
13 3 (0.75%) Objective-C
14 2 (0.50%) VBA
Qualifications
1 81 (20.35%) Degree
2 34 (8.54%) Microsoft Certification
3 24 (6.03%) MCSE
4 15 (3.77%) CCNA
4 15 (3.77%) Cisco Certification
5 11 (2.76%) Master's Degree
6 9 (2.26%) VMware Certified Professional (VCP)
7 8 (2.01%) MCSA
8 7 (1.76%) ITIL Certification
8 7 (1.76%) MCP
9 6 (1.51%) MCITP
9 6 (1.51%) VERITAS Certified Professional (VCP)
10 5 (1.26%) DBS Check
10 5 (1.26%) MOS
10 5 (1.26%) Network+ Certification
11 3 (0.75%) HNC
11 3 (0.75%) HND
11 3 (0.75%) MCTS
11 3 (0.75%) Security Cleared
12 2 (0.50%) RHCE
Quality Assurance & Compliance
1 34 (8.54%) SLA
2 20 (5.03%) QA
3 8 (2.01%) PSD2
4 3 (0.75%) ISO/IEC 27001
5 2 (0.50%) ISO/IEC 20000
5 2 (0.50%) Sarbanes-Oxley
System Software
1 102 (25.63%) Active Directory
2 45 (11.31%) VMware Infrastructure
3 23 (5.78%) Hyper-V
4 22 (5.53%) VMware ESXi
5 8 (2.01%) vSphere
6 7 (1.76%) XenApp
7 5 (1.26%) VMware Workstation
7 5 (1.26%) XenDesktop
8 4 (1.01%) KVM
8 4 (1.01%) Virtual Machines
9 2 (0.50%) Firmware
9 2 (0.50%) Oracle RAC
9 2 (0.50%) Postfix
9 2 (0.50%) Virtual Servers
9 2 (0.50%) Xen
10 1 (0.25%) Docker
10 1 (0.25%) LXC
10 1 (0.25%) Terminal Services
10 1 (0.25%) VMware Server
Systems Management
1 16 (4.02%) Ansible
1 16 (4.02%) Backup Exec
1 16 (4.02%) Puppet
2 13 (3.27%) SCCM
3 8 (2.01%) FortiGate
3 8 (2.01%) Symantec Enterprise Vault
3 8 (2.01%) Tivoli Storage Manager
4 7 (1.76%) NetBackup
5 6 (1.51%) Symantec Endpoint Protection
5 6 (1.51%) vCenter Server
6 5 (1.26%) Kibana
7 4 (1.01%) Single Sign-On
8 2 (0.50%) HAProxy
8 2 (0.50%) HP Data Protector
8 2 (0.50%) WSUS
9 1 (0.25%) Cisco UCCX
9 1 (0.25%) Graphite
9 1 (0.25%) logstash
9 1 (0.25%) WhatsUp Gold
9 1 (0.25%) ZABBIX
Vendors
1 128 (32.16%) Microsoft
2 97 (24.37%) VMware
3 78 (19.60%) Cisco
4 32 (8.04%) Oracle
5 26 (6.53%) IBM
6 25 (6.28%) Citrix
7 21 (5.28%) BEA
7 21 (5.28%) TIBCO
8 20 (5.03%) Juniper
9 17 (4.27%) HP
10 16 (4.02%) ServiceNow
11 15 (3.77%) Apple
11 15 (3.77%) ConnectWise
11 15 (3.77%) Remedy
11 15 (3.77%) WorldPay
12 11 (2.76%) Sophos
13 9 (2.26%) Symantec
14 8 (2.01%) Intel
14 8 (2.01%) PayPal
14 8 (2.01%) ProCurve