Technical Support Engineer Jobs

Technical Support Engineer
UK

The median Technical Support Engineer salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 491 754 980
Rank change year-on-year +263 +226 -230
Permanent jobs requiring a Technical Support Engineer 453 217 252
As % of all permanent jobs advertised in the UK 0.46% 0.21% 0.16%
As % of the Job Titles category 0.49% 0.23% 0.17%
Number of salaries quoted 380 134 193
10th Percentile £25,000 £28,825 £23,000
25th Percentile £28,000 £31,250 £26,250
Median annual salary (50th Percentile) £35,000 £35,000 £32,500
Median % change year-on-year - +7.69% +6.56%
75th Percentile £41,519 £46,000 £38,750
90th Percentile £50,000 £50,000 £47,250
UK excluding London median annual salary £35,000 £35,000 £31,500
% change year-on-year - +11.11% +9.57%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

Salary distribution for jobs citing Technical Support Engineer over the 6 months to 27 April 2024.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +200 424 £35,000 - 66
England +299 419 £35,000 - 70
South East +84 133 £35,000 -17.65% 15
Midlands +106 103 £35,000 +3.52% 11
Work from Home +86 74 £31,000 -17.33% 20
North of England +99 69 £32,500 +3.17% 20
South West +24 61 £35,500 -2.74% 8
West Midlands +83 60 £35,000 +1.45% 4
East Midlands - 43 £27,500 - 7
Yorkshire +123 40 £32,500 -7.14% 7
East of England +20 27 £37,500 - 7
North West +27 25 £30,000 -2.25% 13
London +120 23 £40,000 -3.61% 9
Scotland -61 14 £26,500 -41.11% 1
Northern Ireland +34 9 £34,500 +2.22% 2
Isle of Man - 8 £45,000 -
North East +1 4 £34,500 +6.15% 1

Technical Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Technical Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Engineer in the job title.

1 120 (26.49%) Windows
2 103 (22.74%) Customer Service
3 96 (21.19%) Social Skills
4 95 (20.97%) Microsoft
5 64 (14.13%) Microsoft 365
6 63 (13.91%) Manufacturing
7 62 (13.69%) Windows Server
8 56 (12.36%) Active Directory
9 54 (11.92%) Degree
10 52 (11.48%) Azure
11 51 (11.26%) SharePoint
11 51 (11.26%) Problem-Solving
12 45 (9.93%) Linux
13 42 (9.27%) Telecoms
14 38 (8.39%) Firewall
14 38 (8.39%) SQL
14 38 (8.39%) Entra ID
15 37 (8.17%) Finance
16 36 (7.95%) TCP/IP
17 35 (7.73%) Hyper-V
18 32 (7.06%) Continuous Improvement
19 31 (6.84%) Customer Experience
20 30 (6.62%) VMware
20 30 (6.62%) MySQL
20 30 (6.62%) HNC
21 29 (6.40%) Coaching
21 29 (6.40%) OneDrive
22 28 (6.18%) Electronics
22 28 (6.18%) Wireless
23 27 (5.96%) ITIL

Technical Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (11.26%) SharePoint
2 25 (5.52%) Microsoft Exchange
3 2 (0.44%) IIS
3 2 (0.44%) WordPress
Applications
1 14 (3.09%) Microsoft Excel
2 12 (2.65%) Microsoft Office
3 9 (1.99%) Microsoft PowerPoint
4 3 (0.66%) AutoCAD
4 3 (0.66%) Trello
5 2 (0.44%) Revit
Business Applications
1 2 (0.44%) Oracle Receivables
2 1 (0.22%) JDE EnterpriseOne
Cloud Services
1 64 (14.13%) Microsoft 365
2 52 (11.48%) Azure
3 38 (8.39%) Entra ID
4 29 (6.40%) OneDrive
5 12 (2.65%) AWS
6 8 (1.77%) SaaS
7 6 (1.32%) Dynamics 365
7 6 (1.32%) Mimecast
8 2 (0.44%) Oracle CX
8 2 (0.44%) Power Platform
9 1 (0.22%) Azure Data Factory
9 1 (0.22%) Azure Sentinel
9 1 (0.22%) Azure Table
9 1 (0.22%) Cloud Computing
9 1 (0.22%) GCP
9 1 (0.22%) WhatsApp
Communications & Networking
1 38 (8.39%) Firewall
2 36 (7.95%) TCP/IP
3 28 (6.18%) Wireless
4 21 (4.64%) DNS
5 19 (4.19%) LTE
6 18 (3.97%) SNMP
6 18 (3.97%) VoIP
7 17 (3.75%) DHCP
7 17 (3.75%) WAN
8 16 (3.53%) 3G
9 15 (3.31%) Ethernet
10 14 (3.09%) 4G
11 13 (2.87%) SAN
11 13 (2.87%) SSH
12 10 (2.21%) GPRS
12 10 (2.21%) VSAT
13 9 (1.99%) LAN
14 8 (1.77%) Bluetooth
14 8 (1.77%) GSM
14 8 (1.77%) SDH
Database & Business Intelligence
1 30 (6.62%) MySQL
2 23 (5.08%) SQL Server
3 16 (3.53%) Relational Database
4 3 (0.66%) GIS
5 2 (0.44%) Crystal Reports
5 2 (0.44%) MongoDB
5 2 (0.44%) Oracle Reports
5 2 (0.44%) RDBMS
6 1 (0.22%) Amazon RDS
6 1 (0.22%) Azure SQL Database
6 1 (0.22%) Microsoft Analysis Services
6 1 (0.22%) Power BI
6 1 (0.22%) Power Query
6 1 (0.22%) SQL Server Analysis Services
6 1 (0.22%) SQL Server Reporting Services
Development Applications
1 13 (2.87%) Eclipse
1 13 (2.87%) JIRA
General
1 96 (21.19%) Social Skills
2 63 (13.91%) Manufacturing
3 42 (9.27%) Telecoms
4 37 (8.17%) Finance
5 28 (6.18%) Electronics
6 22 (4.86%) Military
7 18 (3.97%) Analytical Skills
8 16 (3.53%) Marketing
8 16 (3.53%) Retail
9 12 (2.65%) Public Sector
10 11 (2.43%) Documentation Skills
10 11 (2.43%) Organisational Skills
11 6 (1.32%) Automotive
11 6 (1.32%) Inclusion and Diversity
12 5 (1.10%) Presentation Skills
13 4 (0.88%) Billing
14 2 (0.44%) Advertising
14 2 (0.44%) Aerospace
15 1 (0.22%) Agriculture
Libraries, Frameworks & Software Standards
1 22 (4.86%) CSS
2 16 (3.53%) HTML
2 16 (3.53%) REST
2 16 (3.53%) XML
3 13 (2.87%) Ajax
3 13 (2.87%) AngularJS
3 13 (2.87%) JDBC
3 13 (2.87%) ODBC
3 13 (2.87%) SOAP
3 13 (2.87%) Web Services
3 13 (2.87%) XHTML
4 3 (0.66%) EDI
4 3 (0.66%) JSON
4 3 (0.66%) Lightning Web Components
Miscellaneous
1 23 (5.08%) Driving Licence
2 14 (3.09%) CCTV
3 13 (2.87%) CMDB
4 8 (1.77%) Linux Command Line
5 7 (1.55%) Fibre Optics
5 7 (1.55%) Management Information System
6 6 (1.32%) Fat Client
6 6 (1.32%) Foreign Exchange (FX)
6 6 (1.32%) Self-Motivation
6 6 (1.32%) Thin Client
7 5 (1.10%) Data Protection Act
8 4 (0.88%) Data Centre
8 4 (0.88%) EPoS
9 3 (0.66%) ASTM
9 3 (0.66%) IoT
9 3 (0.66%) Onboarding
9 3 (0.66%) Renewable Energy
9 3 (0.66%) Robotics
9 3 (0.66%) Smart City
10 2 (0.44%) Augmented Reality
Operating Systems
1 120 (26.49%) Windows
2 62 (13.69%) Windows Server
3 45 (9.93%) Linux
4 17 (3.75%) Mac OS
5 15 (3.31%) Unix
6 11 (2.43%) Windows 10
7 10 (2.21%) Windows Server 2012
8 3 (0.66%) Apple iOS
9 2 (0.44%) Solaris
9 2 (0.44%) Windows Server 2016
9 2 (0.44%) Windows Server 2019
10 1 (0.22%) Android
10 1 (0.22%) Windows 7
Processes & Methodologies
1 103 (22.74%) Customer Service
2 51 (11.26%) Problem-Solving
3 32 (7.06%) Continuous Improvement
4 31 (6.84%) Customer Experience
5 29 (6.40%) Coaching
6 27 (5.96%) ITIL
7 23 (5.08%) Commercial Awareness
7 23 (5.08%) Mentoring
8 22 (4.86%) Business Intelligence
9 17 (3.75%) Time Management
10 16 (3.53%) CRM
10 16 (3.53%) OO
10 16 (3.53%) OOP
11 15 (3.31%) Network Management
12 14 (3.09%) Customer-Centricity
12 14 (3.09%) Database Tuning
13 13 (2.87%) Data Extraction
13 13 (2.87%) ITSM
14 12 (2.65%) Cybersecurity
14 12 (2.65%) Disaster Recovery
Programming Languages
1 38 (8.39%) SQL
2 24 (5.30%) Java
3 23 (5.08%) Python
4 20 (4.42%) PowerShell
5 19 (4.19%) JavaScript
6 15 (3.31%) PL/SQL
7 13 (2.87%) Perl
8 7 (1.55%) C#
9 4 (0.88%) T-SQL
9 4 (0.88%) VBA
9 4 (0.88%) VBScript
10 3 (0.66%) Apex Code
11 2 (0.44%) Bash
11 2 (0.44%) C++
Qualifications
1 54 (11.92%) Degree
2 30 (6.62%) HNC
3 18 (3.97%) Security Cleared
4 12 (2.65%) CCNA
4 12 (2.65%) Cisco Certification
5 10 (2.21%) HND
6 8 (1.77%) Computer Science Degree
6 8 (1.77%) GCSC
7 5 (1.10%) ITIL Certification
8 3 (0.66%) MCT
8 3 (0.66%) SC Cleared
9 2 (0.44%) JNCIA
10 1 (0.22%) DBS Check
10 1 (0.22%) DV Cleared
10 1 (0.22%) Microsoft Certification
Quality Assurance & Compliance
1 20 (4.42%) SLA
2 7 (1.55%) GDPR
3 4 (0.88%) QA
4 3 (0.66%) Accessibility
5 2 (0.44%) ISO 14001
5 2 (0.44%) ISO 9001
System Software
1 56 (12.36%) Active Directory
2 35 (7.73%) Hyper-V
3 24 (5.30%) VMware Infrastructure
4 4 (0.88%) NFS
4 4 (0.88%) Terminal Services
5 3 (0.66%) Virtual Desktop
6 2 (0.44%) Virtual Servers
7 1 (0.22%) Virtual Machines
7 1 (0.22%) VMware ESXi
Systems Management
1 22 (4.86%) Microsoft Intune
2 13 (2.87%) WMI
3 3 (0.66%) Cisco Prime
3 3 (0.66%) McAfee ePO
3 3 (0.66%) SCOM
4 1 (0.22%) Autotask
4 1 (0.22%) Jamf Pro
Vendors
1 95 (20.97%) Microsoft
2 30 (6.62%) VMware
3 23 (5.08%) Cisco
4 17 (3.75%) Oracle
5 13 (2.87%) Splunk
6 10 (2.21%) Salesforce
6 10 (2.21%) SAP
7 8 (1.77%) HP
8 7 (1.55%) Citrix
9 6 (1.32%) Acronis
9 6 (1.32%) Siemens
10 4 (0.88%) ConnectWise
11 3 (0.66%) Apple
11 3 (0.66%) McAfee
11 3 (0.66%) SolarWinds
12 2 (0.44%) AppDynamics
13 1 (0.22%) Agilent
13 1 (0.22%) JD Edwards
13 1 (0.22%) Veeam
13 1 (0.22%) WatchGuard