Period
to 21 October 2017

The median annual salary for a Technical Support Engineer was £30,000 in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 844 759 766
Rank change year-on-year -85 +7 -61
Permanent jobs requiring a Technical Support Engineer 341 501 585
As % of all permanent IT jobs advertised in the UK 0.20% 0.26% 0.27%
As % of the Job Titles category 0.20% 0.27% 0.28%
Number of salaries quoted 307 440 555
UK median annual salary £30,000 £30,000 £31,000
Median salary % change year-on-year - -3.23% +3.33%
10th Percentile £20,500 £20,750 £21,250
90th Percentile £50,000 £46,250 £45,000
UK excluding London median annual salary £27,500 £30,000 £30,000
% change year-on-year -8.33% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166694 184283 211352
% of permanent IT jobs with a recognized job title 95.76% 96.44% 96.48%
Number of salaries quoted 133468 154425 175167
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £26,771 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Technical Support Engineer over the 6 months to 21 October 2017.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 332 £30,000 - 23
UK excluding London -61 260 £27,500 -8.33% 17
South East -38 128 £31,500 +5.00% 7
London 0 77 £35,000 +2.94% 7
North of England +23 55 £23,750 -15.18% 4
North West +3 41 £23,500 -27.69% 2
East of England +11 37 £25,500 -8.93% 2
Midlands +46 27 £30,000 +14.29% 3
West Midlands +21 19 £30,000 +25.00% 1
Yorkshire +19 12 £25,000 -20.00% 2
South West -11 10 £30,000 +8.11%
East Midlands +40 8 £27,750 -11.20% 2
North East +13 2 £22,000 +2.32%
Wales +6 2 £24,750 -5.71% 1
Scotland -15 1 £35,000 +2.94%

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Engineer in the job title.

1 203 (59.53%) Windows
2 138 (40.47%) Microsoft
3 128 (37.54%) Active Directory
4 98 (28.74%) Windows Server
5 80 (23.46%) VMware
6 78 (22.87%) SQL
7 69 (20.23%) Office 365
8 61 (17.89%) Linux
9 59 (17.30%) Windows 7
10 52 (15.25%) Windows Server 2012
10 52 (15.25%) Degree
10 52 (15.25%) Cisco
11 51 (14.96%) Finance
12 50 (14.66%) SQL Server
13 49 (14.37%) ITIL
14 47 (13.78%) MS Exchange
14 47 (13.78%) Windows Server 2008
15 46 (13.49%) Firewall
16 42 (12.32%) TCP/IP
17 40 (11.73%) Java
18 38 (11.14%) DNS
18 38 (11.14%) Hyper-V
19 37 (10.85%) VMware Infrastructure
19 37 (10.85%) SCCM
20 35 (10.26%) Microsoft Certification
20 35 (10.26%) Windows 10
21 32 (9.38%) DHCP
21 32 (9.38%) Microsoft Office
21 32 (9.38%) Telecoms
21 32 (9.38%) Analytical Skills

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (13.78%) MS Exchange
2 25 (7.33%) Exchange Server 2010
3 14 (4.11%) Exchange Server 2013
3 14 (4.11%) Tomcat
4 12 (3.52%) IIS
5 11 (3.23%) SharePoint
6 8 (2.35%) Apache
6 8 (2.35%) WebSphere
7 7 (2.05%) Skype for Business
8 6 (1.76%) JBoss
8 6 (1.76%) Oracle SOA Suite
9 4 (1.17%) CMS
9 4 (1.17%) Drupal
9 4 (1.17%) Exchange Server 2003
9 4 (1.17%) Sitecore CMS
10 3 (0.88%) Alfresco
10 3 (0.88%) WordPress
11 2 (0.59%) IBM Notes
11 2 (0.59%) nginx
11 2 (0.59%) WebLogic
Applications
1 32 (9.38%) Microsoft Office
2 3 (0.88%) Microsoft Excel
2 3 (0.88%) MS Visio
3 2 (0.59%) Maya
3 2 (0.59%) Microsoft PowerPoint
Business Applications
1 2 (0.59%) Dynamics NAV
2 1 (0.29%) Bloomberg TOMS
2 1 (0.29%) Dynamics CRM
2 1 (0.29%) Eikon
2 1 (0.29%) Magento
Cloud Services
1 69 (20.23%) Office 365
2 21 (6.16%) Microsoft Azure
3 20 (5.87%) Amazon AWS
4 6 (1.76%) SaaS
5 5 (1.47%) Amazon EC2
5 5 (1.47%) AWS CloudFormation
6 4 (1.17%) OneDrive
7 3 (0.88%) GitHub
7 3 (0.88%) Mimecast
8 2 (0.59%) Cloud Computing
9 1 (0.29%) Azure Active Directory
9 1 (0.29%) Catchpoint
9 1 (0.29%) IaaS
Communications & Networking
1 46 (13.49%) Firewall
2 42 (12.32%) TCP/IP
3 38 (11.14%) DNS
4 32 (9.38%) DHCP
5 24 (7.04%) LAN
6 23 (6.74%) WAN
7 21 (6.16%) VoIP
8 19 (5.57%) Internet
9 16 (4.69%) VPN
10 14 (4.11%) SAN
10 14 (4.11%) VLAN
11 11 (3.23%) FTP
12 10 (2.93%) HTTP
13 9 (2.64%) Wireless
14 6 (1.76%) Skype
15 5 (1.47%) SSL
15 5 (1.47%) Unified Communications
16 4 (1.17%) SMTP
17 3 (0.88%) Ethernet
17 3 (0.88%) HTTPS
Database & Business Intelligence
1 50 (14.66%) SQL Server
2 18 (5.28%) MySQL
3 9 (2.64%) Oracle Database
4 6 (1.76%) GIS
4 6 (1.76%) Relational Database
5 3 (0.88%) Informix
5 3 (0.88%) NoSQL
6 2 (0.59%) Data Warehouse
6 2 (0.59%) DB2
6 2 (0.59%) SQL Server 2008
6 2 (0.59%) SQL Server Analysis Services
6 2 (0.59%) SQL Server Integration Services
6 2 (0.59%) SQL Server Reporting Services
7 1 (0.29%) Big Data
7 1 (0.29%) MongoDB
7 1 (0.29%) Oracle Reports
7 1 (0.29%) SQL Server 2012
7 1 (0.29%) SQL Server 2016
Development Applications
1 14 (4.11%) Maven
2 8 (2.35%) Jenkins
2 8 (2.35%) Selenium
2 8 (2.35%) SoapUI
3 6 (1.76%) Eclipse
3 6 (1.76%) IntelliJ
3 6 (1.76%) JIRA
3 6 (1.76%) NetBeans
4 3 (0.88%) Git (software)
5 1 (0.29%) Team Foundation Server
5 1 (0.29%) Visual Studio
General
1 51 (14.96%) Finance
2 32 (9.38%) Telecoms
3 23 (6.74%) Manufacturing
4 22 (6.45%) Electronics
5 20 (5.87%) Marketing
6 10 (2.93%) Retail
7 6 (1.76%) Games
7 6 (1.76%) Pharmaceutical
8 5 (1.47%) Advertising
9 4 (1.17%) French Language
9 4 (1.17%) Music Industry
10 3 (0.88%) German Language
11 2 (0.59%) Italian Language
11 2 (0.59%) Military
12 1 (0.29%) Back Office
12 1 (0.29%) Banking
12 1 (0.29%) Financial Institution
12 1 (0.29%) Mandarin Language
Libraries, Frameworks & Software Standards
1 17 (4.99%) .NET
2 14 (4.11%) J2EE
2 14 (4.11%) SOAP
3 11 (3.23%) Web Services
4 8 (2.35%) HTML
4 8 (2.35%) Middleware
4 8 (2.35%) Oracle Fusion
5 7 (2.05%) XML
6 6 (1.76%) CSS
6 6 (1.76%) Java EE
6 6 (1.76%) Java SE
6 6 (1.76%) JMS
6 6 (1.76%) REST
6 6 (1.76%) Spring
7 5 (1.47%) JSON
8 4 (1.17%) AngularJS
8 4 (1.17%) OAuth
9 3 (0.88%) Ajax
9 3 (0.88%) DOM
10 2 (0.59%) ASP.NET
Miscellaneous
1 32 (9.38%) Analytical Skills
2 18 (5.28%) Clustering
3 16 (4.69%) Computer Science
4 15 (4.40%) Data Centre
5 12 (3.52%) Social Media
6 10 (2.93%) Enterprise Software
7 9 (2.64%) SCADA
8 7 (2.05%) Fintech
9 6 (1.76%) Cyberthreat
9 6 (1.76%) Foreign Exchange (FX)
9 6 (1.76%) Hedge funds
9 6 (1.76%) Public Cloud
9 6 (1.76%) Video Conferencing
10 5 (1.47%) Management Information System
10 5 (1.47%) Smartphone
11 4 (1.17%) iPhone
12 2 (0.59%) Blackberry
12 2 (0.59%) iPad
12 2 (0.59%) Mainframe
12 2 (0.59%) PKI
Operating Systems
1 203 (59.53%) Windows
2 98 (28.74%) Windows Server
3 61 (17.89%) Linux
4 59 (17.30%) Windows 7
5 52 (15.25%) Windows Server 2012
6 47 (13.78%) Windows Server 2008
7 35 (10.26%) Windows 10
8 20 (5.87%) Unix
8 20 (5.87%) Windows Server 2003
9 14 (4.11%) Windows XP
10 13 (3.81%) Apple iOS
11 12 (3.52%) Android
12 11 (3.23%) Windows 8
13 9 (2.64%) Ubuntu
14 4 (1.17%) CentOS
14 4 (1.17%) Debian
14 4 (1.17%) Mac OS X
15 3 (0.88%) Windows Vista
16 2 (0.59%) Mac OS X Server
16 2 (0.59%) Red Hat Enterprise Linux
Processes & Methodologies
1 49 (14.37%) ITIL
2 31 (9.09%) Service Management
3 23 (6.74%) Mentoring
3 23 (6.74%) Service Delivery
4 21 (6.16%) DevOps
5 20 (5.87%) Business Intelligence
5 20 (5.87%) Digital Marketing
5 20 (5.87%) Programme Management
6 18 (5.28%) Root Cause Analysis
7 17 (4.99%) Change Management
7 17 (4.99%) Continuous Improvement
7 17 (4.99%) Software Engineering
8 15 (4.40%) CRM
8 15 (4.40%) Information Security
9 14 (4.11%) Test Automation
9 14 (4.11%) Time Management
10 11 (3.23%) Agile Software Development
10 11 (3.23%) Asset Management
10 11 (3.23%) Disaster Recovery
10 11 (3.23%) Problem Management
Programming Languages
1 78 (22.87%) SQL
2 40 (11.73%) Java
3 20 (5.87%) PowerShell
4 15 (4.40%) Python
5 14 (4.11%) JavaScript
6 13 (3.81%) C++
7 11 (3.23%) Ruby
8 10 (2.93%) PHP
9 9 (2.64%) C#
9 9 (2.64%) Perl
9 9 (2.64%) PL/SQL
10 7 (2.05%) VBScript
11 6 (1.76%) C
12 5 (1.47%) Bash Shell
13 4 (1.17%) T-SQL
14 2 (0.59%) Assembly Language
14 2 (0.59%) COBOL
14 2 (0.59%) PL/1
14 2 (0.59%) VB
15 1 (0.29%) VB.NET
Qualifications
1 52 (15.25%) Degree
2 35 (10.26%) Microsoft Certification
3 26 (7.62%) MCSE
4 17 (4.99%) Cisco Certification
5 16 (4.69%) MCP
6 14 (4.11%) CCNA
7 13 (3.81%) MCSA
8 12 (3.52%) Computer Science Degree
8 12 (3.52%) VMware Certified Professional (VCP)
9 11 (3.23%) VERITAS Certified Professional (VCP)
10 6 (1.76%) MCITP
11 3 (0.88%) SC Cleared
11 3 (0.88%) Security Cleared
12 2 (0.59%) A+ Certification
12 2 (0.59%) Master's Degree
13 1 (0.29%) ACTC
13 1 (0.29%) DV Cleared
13 1 (0.29%) Linux+ Certification
13 1 (0.29%) LPIC
13 1 (0.29%) RHCE
Quality Assurance & Compliance
1 27 (7.92%) SLA
2 1 (0.29%) Def Stans
2 1 (0.29%) HL7
2 1 (0.29%) ISO 14001
2 1 (0.29%) ISO 9001
2 1 (0.29%) ISO/IEC 27001
2 1 (0.29%) PCI DSS
2 1 (0.29%) QA
System Software
1 128 (37.54%) Active Directory
2 38 (11.14%) Hyper-V
3 37 (10.85%) VMware Infrastructure
4 13 (3.81%) VMware ESXi
5 6 (1.76%) vSphere
6 5 (1.47%) Docker
6 5 (1.47%) Virtual Machines
7 4 (1.17%) Terminal Services
7 4 (1.17%) Virtual Servers
8 3 (0.88%) VMware Workstation
9 1 (0.29%) FreeRADIUS
9 1 (0.29%) ISA Server
9 1 (0.29%) LXC
9 1 (0.29%) VMware Server
9 1 (0.29%) XenApp
9 1 (0.29%) XenServer
Systems Management
1 37 (10.85%) SCCM
2 19 (5.57%) Backup Exec
3 12 (3.52%) vCenter Server
4 11 (3.23%) Symantec Endpoint Protection
4 11 (3.23%) Symantec Enterprise Vault
4 11 (3.23%) Tivoli Storage Manager
5 9 (2.64%) Norton AntiVirus
6 8 (2.35%) Puppet
7 7 (2.05%) SCOM
8 6 (1.76%) Ansible
8 6 (1.76%) Opscode Chef
8 6 (1.76%) SCVMM
9 5 (1.47%) Salt
10 4 (1.17%) Kibana
11 3 (0.88%) NetBackup
11 3 (0.88%) WSUS
12 2 (0.59%) AirWatch
12 2 (0.59%) Failover Clustering
12 2 (0.59%) Simpana
13 1 (0.29%) Packer
Vendors
1 138 (40.47%) Microsoft
2 80 (23.46%) VMware
3 52 (15.25%) Cisco
4 26 (7.62%) Symantec
5 23 (6.74%) Oracle
6 21 (6.16%) SAP
7 17 (4.99%) Citrix
8 14 (4.11%) Juniper
9 13 (3.81%) Forcepoint
9 13 (3.81%) IBM
10 12 (3.52%) F5
10 12 (3.52%) HP
10 12 (3.52%) Veritas
11 11 (3.23%) Altiris
11 11 (3.23%) Apple
12 8 (2.35%) Dell
13 7 (2.05%) CheckPoint
13 7 (2.05%) Red Hat
13 7 (2.05%) Veeam
14 6 (1.76%) McAfee