Period
to 21 November 2017

The median annual salary for a Technical Support Engineer was £30,000 in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 860 792 747
Rank change year-on-year -68 -45 -56
Permanent jobs requiring a Technical Support Engineer 352 463 609
As % of all permanent IT jobs advertised in the UK 0.19% 0.25% 0.28%
As % of the Job Titles category 0.20% 0.25% 0.29%
Number of salaries quoted 323 408 571
UK median annual salary £30,000 £30,000 £32,500
Median salary % change year-on-year - -7.69% +1.56%
10th Percentile £20,750 £20,500 £21,250
90th Percentile £50,000 £47,500 £46,250
UK excluding London median annual salary £27,500 £30,000 £31,000
% change year-on-year -8.33% -3.23% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173309 182267 209632
% of permanent IT jobs with a recognized job title 95.79% 96.49% 96.46%
Number of salaries quoted 139088 152628 174119
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Technical Support Engineer over the 6 months to 21 November 2017.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 344 £30,000 - 26
UK excluding London -64 267 £27,500 -8.33% 22
South East -39 137 £30,000 - 9
London +11 82 £37,500 +10.29% 5
North of England +19 47 £23,500 -11.32% 3
East of England +14 41 £25,500 -8.93% 2
North West +16 35 £24,000 -11.11% 2
Midlands +46 27 £30,000 +16.50% 6
West Midlands +23 20 £30,000 +25.00% 2
South West +2 13 £35,000 +26.13% 1
Yorkshire +19 10 £23,500 -35.17% 1
East Midlands +42 7 £27,750 -11.20% 4
North East +2 2 £22,000 +2.33%
Wales +3 1 £30,000 +27.66% 1
Scotland -26 1 £35,000 +1.45%

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Engineer in the job title.

1 207 (58.81%) Windows
2 148 (42.05%) Microsoft
3 122 (34.66%) Active Directory
4 107 (30.40%) Windows Server
5 83 (23.58%) VMware
6 80 (22.73%) SQL
7 76 (21.59%) Office 365
8 68 (19.32%) Windows 7
9 62 (17.61%) Linux
9 62 (17.61%) Cisco
10 61 (17.33%) Degree
11 56 (15.91%) SQL Server
12 55 (15.63%) Windows Server 2012
13 52 (14.77%) MS Exchange
13 52 (14.77%) Finance
14 51 (14.49%) ITIL
15 49 (13.92%) Windows Server 2008
16 45 (12.78%) Firewall
16 45 (12.78%) Windows 10
17 40 (11.36%) Microsoft Office
18 39 (11.08%) SCCM
19 38 (10.80%) Java
20 37 (10.51%) TCP/IP
21 36 (10.23%) Hyper-V
22 34 (9.66%) VMware Infrastructure
22 34 (9.66%) Microsoft Certification
23 32 (9.09%) DNS
23 32 (9.09%) Analytical Skills
24 31 (8.81%) SLA
25 29 (8.24%) Symantec

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (14.77%) MS Exchange
2 26 (7.39%) Exchange Server 2010
3 17 (4.83%) SharePoint
4 15 (4.26%) Exchange Server 2013
4 15 (4.26%) IIS
5 10 (2.84%) Apache
5 10 (2.84%) Skype for Business
5 10 (2.84%) Tomcat
6 5 (1.42%) Alfresco
6 5 (1.42%) CMS
6 5 (1.42%) Drupal
6 5 (1.42%) Sitecore CMS
6 5 (1.42%) WebSphere
6 5 (1.42%) WordPress
7 4 (1.14%) Exchange Server 2003
7 4 (1.14%) JBoss
7 4 (1.14%) Oracle SOA Suite
8 3 (0.85%) nginx
8 3 (0.85%) WebLogic
9 2 (0.57%) lighttpd
Applications
1 40 (11.36%) Microsoft Office
2 4 (1.14%) Microsoft Excel
3 3 (0.85%) MS Visio
4 2 (0.57%) Maya
4 2 (0.57%) Microsoft PowerPoint
Business Applications
1 2 (0.57%) Dynamics NAV
2 1 (0.28%) Bloomberg TOMS
2 1 (0.28%) Dynamics CRM
2 1 (0.28%) Eikon
2 1 (0.28%) MetaTrader
Cloud Services
1 76 (21.59%) Office 365
2 29 (8.24%) Amazon AWS
3 20 (5.68%) Microsoft Azure
4 7 (1.99%) OneDrive
5 6 (1.70%) SaaS
6 5 (1.42%) Amazon EC2
6 5 (1.42%) AWS CloudFormation
7 3 (0.85%) Mimecast
8 2 (0.57%) Catchpoint
8 2 (0.57%) OpenShift
9 1 (0.28%) Amazon S3
9 1 (0.28%) Azure Active Directory
9 1 (0.28%) Cloud Computing
9 1 (0.28%) G Suite
9 1 (0.28%) GitHub
9 1 (0.28%) IaaS
Communications & Networking
1 45 (12.78%) Firewall
2 37 (10.51%) TCP/IP
3 32 (9.09%) DNS
4 27 (7.67%) VoIP
5 25 (7.10%) DHCP
6 24 (6.82%) LAN
7 23 (6.53%) WAN
8 19 (5.40%) Internet
9 16 (4.55%) VLAN
10 12 (3.41%) SAN
10 12 (3.41%) VPN
11 11 (3.13%) Wireless
12 10 (2.84%) Skype
13 8 (2.27%) FTP
14 7 (1.99%) HTTP
15 6 (1.70%) Unified Communications
16 5 (1.42%) Remote Desktop
17 4 (1.14%) SMTP
17 4 (1.14%) SSL
18 3 (0.85%) HTTPS
Database & Business Intelligence
1 56 (15.91%) SQL Server
2 16 (4.55%) MySQL
3 9 (2.56%) Oracle Database
4 8 (2.27%) Relational Database
5 6 (1.70%) GIS
6 4 (1.14%) SQL Server 2008
7 3 (0.85%) SQL Server 2012
8 2 (0.57%) Apache Cassandra
8 2 (0.57%) Informix
8 2 (0.57%) SQL Server Analysis Services
8 2 (0.57%) SQL Server Integration Services
8 2 (0.57%) SQL Server Reporting Services
9 1 (0.28%) Big Data
9 1 (0.28%) Data Warehouse
9 1 (0.28%) DB2
9 1 (0.28%) MongoDB
9 1 (0.28%) NoSQL
9 1 (0.28%) Oracle Reports
9 1 (0.28%) PostgreSQL
9 1 (0.28%) SQL Server 2016
Development Applications
1 10 (2.84%) Maven
2 7 (1.99%) JIRA
3 6 (1.70%) Jenkins
3 6 (1.70%) Selenium
3 6 (1.70%) SoapUI
4 4 (1.14%) Eclipse
4 4 (1.14%) IntelliJ
4 4 (1.14%) NetBeans
5 1 (0.28%) Git (software)
5 1 (0.28%) Team Foundation Server
5 1 (0.28%) Visual Studio
General
1 52 (14.77%) Finance
2 28 (7.95%) Telecoms
3 21 (5.97%) Electronics
4 20 (5.68%) Manufacturing
5 17 (4.83%) Marketing
6 15 (4.26%) Retail
7 6 (1.70%) Advertising
8 5 (1.42%) Games
9 4 (1.14%) Music Industry
10 3 (0.85%) Italian Language
10 3 (0.85%) Pharmaceutical
11 2 (0.57%) Banking
11 2 (0.57%) French Language
11 2 (0.57%) Front Office
11 2 (0.57%) German Language
11 2 (0.57%) Military
12 1 (0.28%) Back Office
12 1 (0.28%) Financial Institution
12 1 (0.28%) Investment Banking
12 1 (0.28%) Mandarin Language
Libraries, Frameworks & Software Standards
1 17 (4.83%) .NET
2 12 (3.41%) J2EE
3 10 (2.84%) SOAP
4 9 (2.56%) HTML
5 8 (2.27%) AngularJS
5 8 (2.27%) CSS
5 8 (2.27%) JSON
5 8 (2.27%) Web Services
6 6 (1.70%) ASP.NET
6 6 (1.70%) Middleware
6 6 (1.70%) Oracle Fusion
6 6 (1.70%) REST
6 6 (1.70%) Spring
7 5 (1.42%) Ajax
7 5 (1.42%) DOM
7 5 (1.42%) OAuth
7 5 (1.42%) XML
8 4 (1.14%) Java EE
8 4 (1.14%) Java SE
8 4 (1.14%) JMS
Miscellaneous
1 32 (9.09%) Analytical Skills
2 20 (5.68%) Computer Science
3 18 (5.11%) Clustering
4 14 (3.98%) Data Centre
5 11 (3.13%) Social Media
6 10 (2.84%) Fintech
7 9 (2.56%) Public Cloud
7 9 (2.56%) SCADA
8 8 (2.27%) Video Conferencing
9 7 (1.99%) Enterprise Software
9 7 (1.99%) Management Information System
10 6 (1.70%) Cyberthreat
10 6 (1.70%) Foreign Exchange (FX)
11 5 (1.42%) Acoustics
11 5 (1.42%) Smartphone
12 4 (1.14%) Hedge funds
12 4 (1.14%) Mainframe
13 3 (0.85%) Driving Licence
13 3 (0.85%) iPhone
13 3 (0.85%) NHS
Operating Systems
1 207 (58.81%) Windows
2 107 (30.40%) Windows Server
3 68 (19.32%) Windows 7
4 62 (17.61%) Linux
5 55 (15.63%) Windows Server 2012
6 49 (13.92%) Windows Server 2008
7 45 (12.78%) Windows 10
8 17 (4.83%) Unix
9 14 (3.98%) Apple iOS
10 13 (3.69%) Windows 8
11 12 (3.41%) Android
12 11 (3.13%) Ubuntu
12 11 (3.13%) Windows Server 2003
13 7 (1.99%) Windows XP
14 5 (1.42%) CentOS
14 5 (1.42%) Debian
15 4 (1.14%) zOS
16 3 (0.85%) Windows Vista
17 2 (0.57%) Mac OS
17 2 (0.57%) Mac OS X
Processes & Methodologies
1 51 (14.49%) ITIL
2 28 (7.95%) Service Management
3 23 (6.53%) Mentoring
4 22 (6.25%) DevOps
5 20 (5.68%) Root Cause Analysis
6 19 (5.40%) Service Delivery
7 17 (4.83%) Business Intelligence
7 17 (4.83%) Change Management
7 17 (4.83%) Digital Marketing
7 17 (4.83%) Programme Management
7 17 (4.83%) Time Management
8 16 (4.55%) Continuous Improvement
8 16 (4.55%) CRM
8 16 (4.55%) Software Engineering
9 13 (3.69%) Information Security
10 12 (3.41%) Test Automation
11 11 (3.13%) Disaster Recovery
12 10 (2.84%) Agile Software Development
12 10 (2.84%) E-Commerce
12 10 (2.84%) Problem Management
Programming Languages
1 80 (22.73%) SQL
2 38 (10.80%) Java
3 17 (4.83%) PowerShell
3 17 (4.83%) Python
4 14 (3.98%) JavaScript
5 13 (3.69%) C++
6 12 (3.41%) Ruby
7 9 (2.56%) C#
8 8 (2.27%) Perl
9 7 (1.99%) C
9 7 (1.99%) PHP
9 7 (1.99%) PL/SQL
9 7 (1.99%) VBScript
10 5 (1.42%) Bash Shell
11 4 (1.14%) Assembly Language
11 4 (1.14%) COBOL
11 4 (1.14%) PL/1
12 2 (0.57%) Scala
12 2 (0.57%) T-SQL
13 1 (0.28%) sed
Qualifications
1 61 (17.33%) Degree
2 34 (9.66%) Microsoft Certification
3 22 (6.25%) MCSE
4 18 (5.11%) Cisco Certification
5 16 (4.55%) MCP
6 15 (4.26%) CCNA
7 14 (3.98%) VMware Certified Professional (VCP)
8 13 (3.69%) MCSA
8 13 (3.69%) VERITAS Certified Professional (VCP)
9 12 (3.41%) Computer Science Degree
10 6 (1.70%) Master's Degree
11 4 (1.14%) MCITP
12 3 (0.85%) HND
12 3 (0.85%) SC Cleared
12 3 (0.85%) Security Cleared
13 2 (0.57%) A+ Certification
13 2 (0.57%) Linux+ Certification
13 2 (0.57%) MCTS
14 1 (0.28%) DV Cleared
14 1 (0.28%) VCP4
Quality Assurance & Compliance
1 31 (8.81%) SLA
2 5 (1.42%) QA
3 1 (0.28%) Def Stans
3 1 (0.28%) HL7
3 1 (0.28%) Sarbanes-Oxley
System Software
1 122 (34.66%) Active Directory
2 36 (10.23%) Hyper-V
3 34 (9.66%) VMware Infrastructure
4 17 (4.83%) VMware ESXi
5 7 (1.99%) vSphere
6 6 (1.70%) Virtual Machines
6 6 (1.70%) Virtual Servers
7 5 (1.42%) Docker
8 4 (1.14%) Terminal Services
8 4 (1.14%) VMware Workstation
9 2 (0.57%) KVM
10 1 (0.28%) Firmware
10 1 (0.28%) ISA Server
10 1 (0.28%) LXC
10 1 (0.28%) VMware Server
10 1 (0.28%) XenApp
10 1 (0.28%) XenServer
Systems Management
1 39 (11.08%) SCCM
2 20 (5.68%) Backup Exec
3 14 (3.98%) vCenter Server
4 13 (3.69%) Symantec Endpoint Protection
4 13 (3.69%) Symantec Enterprise Vault
4 13 (3.69%) Tivoli Storage Manager
5 10 (2.84%) Norton AntiVirus
6 9 (2.56%) Ansible
7 8 (2.27%) Puppet
8 7 (1.99%) SCOM
9 6 (1.70%) SCVMM
10 5 (1.42%) Kibana
10 5 (1.42%) Opscode Chef
10 5 (1.42%) Salt
11 3 (0.85%) WSUS
12 2 (0.57%) AirWatch
12 2 (0.57%) Failover Clustering
12 2 (0.57%) Simpana
12 2 (0.57%) Systems Management Server (SMS)
13 1 (0.28%) Packer
Vendors
1 148 (42.05%) Microsoft
2 83 (23.58%) VMware
3 62 (17.61%) Cisco
4 29 (8.24%) Symantec
5 19 (5.40%) Citrix
5 19 (5.40%) Oracle
6 18 (5.11%) SAP
7 15 (4.26%) Forcepoint
7 15 (4.26%) Juniper
8 13 (3.69%) Altiris
8 13 (3.69%) F5
8 13 (3.69%) Veritas
9 10 (2.84%) Apple
10 9 (2.56%) HP
11 8 (2.27%) IBM
11 8 (2.27%) Remedy
12 7 (1.99%) Red Hat
12 7 (1.99%) Sophos
13 6 (1.70%) McAfee
13 6 (1.70%) Polycom