Period
to 22 April 2019

The median annual salary for a Technical Support Engineer was £30,000 in advertised job vacancies during the 6 months to 22 April 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Engineer
UK
6 months to
22 Apr 2019
Same period 2018 Same period 2017
Rank 760 811 810
Rank change year-on-year +51 -1 -140
Permanent jobs requiring a Technical Support Engineer 358 398 401
As % of all permanent IT jobs advertised in the UK 0.24% 0.22% 0.23%
As % of the Job Titles category 0.25% 0.23% 0.24%
Number of salaries quoted 332 366 345
UK median annual salary £30,000 £32,500 £30,000
Median salary % change year-on-year -7.69% +8.33% -7.69%
10th Percentile £21,750 £20,750 £20,750
90th Percentile £44,875 £52,500 £52,500
UK excluding London median annual salary £27,750 £30,000 £29,000
% change year-on-year -7.50% +3.45% -7.94%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 142,511 171,128 165,440
% of permanent IT jobs with a recognized job title 95.97% 96.46% 96.59%
Number of salaries quoted 113,317 139,976 137,352
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,250
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £44,000 £42,500
% change year-on-year +2.27% +3.53% -

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Technical Support Engineer over the 6 months to 22 April 2019.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 22 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 313 £31,000 -4.62% 39
UK excluding London +80 248 £27,750 -7.50% 31
South East -19 104 £30,000 - 9
London +23 100 £32,500 -13.33% 10
North of England +54 41 £30,500 -6.15% 8
South West +28 36 £26,000 -5.45% 3
North West +59 31 £31,500 -10.00% 3
Midlands +28 18 £27,500 -31.25% 4
Northern Ireland - 16 £23,000 -
East of England +68 13 £31,000 +3.33% 5
Scotland +21 12 £27,500 -3.51%
West Midlands +20 12 £27,500 -24.14% 2
Wales +24 8 £21,750 -1.14% 2
East Midlands +21 6 £23,000 -45.88% 2
Yorkshire +13 6 £25,000 +25.00% 4
North East +22 4 £23,750 +10.47% 1

Technical Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 April 2019, Technical Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Engineer in the job title.

1 222 (62.01%) Windows
2 172 (48.04%) Microsoft
3 139 (38.83%) Active Directory
4 103 (28.77%) Windows Server
5 91 (25.42%) MS Exchange
6 89 (24.86%) Linux
7 85 (23.74%) Office 365
8 74 (20.67%) Cisco
9 69 (19.27%) VMware
9 69 (19.27%) Degree
10 67 (18.72%) Windows 10
10 67 (18.72%) Microsoft Certification
11 66 (18.44%) Firewall
12 64 (17.88%) Problem-Solving
13 62 (17.32%) Microsoft Office
14 60 (16.76%) ITIL
15 56 (15.64%) SLA
15 56 (15.64%) Windows 7
16 55 (15.36%) SQL Server
17 48 (13.41%) SQL
18 47 (13.13%) TCP/IP
19 44 (12.29%) LAN
19 44 (12.29%) VMware Infrastructure
20 43 (12.01%) WAN
21 42 (11.73%) VPN
22 41 (11.45%) Hyper-V
23 40 (11.17%) Windows Server 2008
23 40 (11.17%) Windows Server 2012
24 39 (10.89%) Telecoms
25 38 (10.61%) Exchange Server 2010

Technical Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (25.42%) MS Exchange
2 38 (10.61%) Exchange Server 2010
3 36 (10.06%) Exchange Server 2013
4 27 (7.54%) Exchange Server 2007
5 25 (6.98%) IIS
6 15 (4.19%) SharePoint
7 14 (3.91%) Blackberry Enterprise Server
8 10 (2.79%) Elasticsearch
9 6 (1.68%) Skype for Business
10 4 (1.12%) Apache
10 4 (1.12%) Exchange Server 2003
10 4 (1.12%) nginx
11 3 (0.84%) Drupal
11 3 (0.84%) WebSphere
12 2 (0.56%) JBoss
12 2 (0.56%) WebLogic
13 1 (0.28%) JCAPS
13 1 (0.28%) Oracle SOA Suite
13 1 (0.28%) WildFly
13 1 (0.28%) WordPress
Applications
1 62 (17.32%) Microsoft Office
2 18 (5.03%) Microsoft Excel
3 15 (4.19%) Microsoft PowerPoint
4 2 (0.56%) EPLAN
4 2 (0.56%) Microsoft Project
4 2 (0.56%) SOLIDWORKS
5 1 (0.28%) Adobe Creative Suite
5 1 (0.28%) MS Visio
5 1 (0.28%) Spreadsheet
Business Applications
1 12 (3.35%) Dynamics NAV
2 11 (3.07%) Dynamics CRM
3 1 (0.28%) Oracle Payables
Cloud Services
1 85 (23.74%) Office 365
2 37 (10.34%) Microsoft Azure
3 18 (5.03%) Amazon AWS
4 11 (3.07%) SaaS
5 4 (1.12%) Cloud Computing
5 4 (1.12%) G Suite
6 2 (0.56%) PaaS
7 1 (0.28%) Azure Active Directory
7 1 (0.28%) Google Analytics
7 1 (0.28%) Google Drive
7 1 (0.28%) iTunes
Communications & Networking
1 66 (18.44%) Firewall
2 47 (13.13%) TCP/IP
3 44 (12.29%) LAN
4 43 (12.01%) WAN
5 42 (11.73%) VPN
6 33 (9.22%) DNS
7 25 (6.98%) DHCP
8 21 (5.87%) Network Security
9 18 (5.03%) VoIP
10 17 (4.75%) Wireless
11 12 (3.35%) Internet
11 12 (3.35%) VLAN
12 10 (2.79%) HTTP
13 9 (2.51%) IP Telephony
14 8 (2.23%) MPLS
14 8 (2.23%) PBX
15 7 (1.96%) BGP
15 7 (1.96%) SAN
16 6 (1.68%) SNMP
16 6 (1.68%) Wi-Fi
Database & Business Intelligence
1 55 (15.36%) SQL Server
2 11 (3.07%) MySQL
3 9 (2.51%) MongoDB
3 9 (2.51%) PostgreSQL
4 7 (1.96%) NoSQL
4 7 (1.96%) Relational Database
5 5 (1.40%) Big Data
6 4 (1.12%) Hadoop
6 4 (1.12%) SQL Server 2008
7 3 (0.84%) SQL Server 2016
8 2 (0.56%) Ingres
8 2 (0.56%) RDBMS
8 2 (0.56%) SQL Server 2014
9 1 (0.28%) Azure SQL Database
9 1 (0.28%) Crystal Reports
9 1 (0.28%) InterSystems Cache
9 1 (0.28%) Oracle Database
9 1 (0.28%) Oracle Reports
9 1 (0.28%) Power BI
Development Applications
1 4 (1.12%) Jenkins
2 3 (0.84%) Katalon Studio
2 3 (0.84%) Selenium
2 3 (0.84%) Vagrant
3 1 (0.28%) Git (software)
3 1 (0.28%) Rational Rhapsody
3 1 (0.28%) Redmine
General
1 39 (10.89%) Telecoms
2 28 (7.82%) Finance
3 27 (7.54%) Electronics
4 23 (6.42%) Manufacturing
5 20 (5.59%) Banking
6 16 (4.47%) Investment Banking
7 12 (3.35%) Marketing
8 8 (2.23%) Front Office
9 5 (1.40%) German Language
10 3 (0.84%) Aerospace
10 3 (0.84%) Back Office
11 2 (0.56%) French Language
11 2 (0.56%) Publishing
11 2 (0.56%) Retail
12 1 (0.28%) Financial Institution
12 1 (0.28%) Legal
12 1 (0.28%) Music Industry
12 1 (0.28%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 11 (3.07%) Middleware
2 9 (2.51%) .NET
3 7 (1.96%) Apache NiFi
3 7 (1.96%) Kafka
3 7 (1.96%) RabbitMQ
3 7 (1.96%) Web Services
4 6 (1.68%) REST
5 5 (1.40%) LDAP
6 4 (1.12%) ASP.NET
6 4 (1.12%) LAMP
6 4 (1.12%) LEMP Stack
7 3 (0.84%) XML
8 2 (0.56%) HTML
8 2 (0.56%) J2EE
8 2 (0.56%) JSON
9 1 (0.28%) ODBC
9 1 (0.28%) Regular Expression
9 1 (0.28%) Software Packaging
9 1 (0.28%) XMPP
9 1 (0.28%) YAML
Miscellaneous
1 29 (8.10%) Data Centre
2 28 (7.82%) Analytical Skills
3 16 (4.47%) Blackberry
4 13 (3.63%) Driving Licence
5 9 (2.51%) Management Information System
6 8 (2.23%) Fintech
6 8 (2.23%) Video Conferencing
7 7 (1.96%) Self-Motivation
8 5 (1.40%) Enterprise Software
8 5 (1.40%) Linux Command Line
9 4 (1.12%) Hybrid Cloud
9 4 (1.12%) Replication
10 3 (0.84%) CCTV
10 3 (0.84%) Digital Signage
10 3 (0.84%) Hedge funds
11 2 (0.56%) Fibre Optics
11 2 (0.56%) Mainframe
11 2 (0.56%) Music Streaming
11 2 (0.56%) PKI
11 2 (0.56%) Virtual Team
Operating Systems
1 222 (62.01%) Windows
2 103 (28.77%) Windows Server
3 89 (24.86%) Linux
4 67 (18.72%) Windows 10
5 56 (15.64%) Windows 7
6 40 (11.17%) Windows Server 2008
6 40 (11.17%) Windows Server 2012
7 26 (7.26%) Windows 8
8 16 (4.47%) Unix
9 14 (3.91%) CentOS
10 8 (2.23%) Windows Server 2003
11 6 (1.68%) Apple iOS
12 5 (1.40%) Android
13 4 (1.12%) Mac OS
13 4 (1.12%) Windows XP
14 3 (0.84%) Mac OS X
15 2 (0.56%) zOS
16 1 (0.28%) Windows 2000
Processes & Methodologies
1 64 (17.88%) Problem-Solving
2 60 (16.76%) ITIL
3 32 (8.94%) Service Delivery
4 25 (6.98%) Root Cause Analysis
5 24 (6.70%) Incident Management
6 22 (6.15%) CRM
7 20 (5.59%) Computer Science
8 18 (5.03%) Infrastructure Engineering
8 18 (5.03%) ITIL V3
9 15 (4.19%) Workflow
10 14 (3.91%) Project Management
11 13 (3.63%) ERP
11 13 (3.63%) Time Management
12 12 (3.35%) Defect Management
13 11 (3.07%) Data Security
13 11 (3.07%) Manual Testing
13 11 (3.07%) Migration
14 10 (2.79%) Analytics
14 10 (2.79%) Server Management
15 9 (2.51%) Problem Management
Programming Languages
1 48 (13.41%) SQL
2 30 (8.38%) PowerShell
3 14 (3.91%) Python
4 12 (3.35%) C
4 12 (3.35%) Java
5 10 (2.79%) PHP
6 8 (2.23%) Bash Shell
7 6 (1.68%) JavaScript
7 6 (1.68%) Ruby
7 6 (1.68%) T-SQL
8 5 (1.40%) C++
8 5 (1.40%) Perl
8 5 (1.40%) Shell Script
9 3 (0.84%) VB
10 2 (0.56%) Assembly Language
10 2 (0.56%) COBOL
10 2 (0.56%) PL/1
11 1 (0.28%) C#
11 1 (0.28%) Go
11 1 (0.28%) Tcl
Qualifications
1 69 (19.27%) Degree
2 67 (18.72%) Microsoft Certification
3 36 (10.06%) MCP
4 31 (8.66%) Cisco Certification
5 30 (8.38%) CCNA
5 30 (8.38%) MCSE
6 27 (7.54%) MCSA
7 18 (5.03%) MCITP
8 15 (4.19%) Computer Science Degree
8 15 (4.19%) MCDST
9 9 (2.51%) CCNP
10 6 (1.68%) A+ Certification
11 5 (1.40%) HND
11 5 (1.40%) VMware Certified Professional (VCP)
12 4 (1.12%) Network+ Certification
13 3 (0.84%) AWS Certification
13 3 (0.84%) DBS Check
13 3 (0.84%) MCTS
13 3 (0.84%) Security Cleared
14 2 (0.56%) SC Cleared
Quality Assurance & Compliance
1 56 (15.64%) SLA
2 8 (2.23%) QA
3 4 (1.12%) PCI DSS
4 3 (0.84%) ISO/IEC 27001
5 1 (0.28%) ISO/IEC 20000
5 1 (0.28%) PMO
System Software
1 139 (38.83%) Active Directory
2 44 (12.29%) VMware Infrastructure
3 41 (11.45%) Hyper-V
4 17 (4.75%) vSphere
5 3 (0.84%) Docker
6 2 (0.56%) Firmware
6 2 (0.56%) Terminal Services
6 2 (0.56%) Virtual Servers
7 1 (0.28%) KVM
7 1 (0.28%) Xen
Systems Management
1 20 (5.59%) Cisco CUCM
2 16 (4.47%) Backup Exec
3 14 (3.91%) ServiceCenter
4 9 (2.51%) SCCM
5 4 (1.12%) cPanel
5 4 (1.12%) Plesk
6 3 (0.84%) Cisco UCCE
6 3 (0.84%) Cisco UCCX
6 3 (0.84%) Norton AntiVirus
7 2 (0.56%) Kubernetes
7 2 (0.56%) Puppet
7 2 (0.56%) Single Sign-On
7 2 (0.56%) WMI
7 2 (0.56%) WSUS
8 1 (0.28%) Ansible
8 1 (0.28%) Kibana
8 1 (0.28%) Microsoft Clustering
8 1 (0.28%) Nagios
8 1 (0.28%) Opscode Chef
8 1 (0.28%) Systems Management Server (SMS)
Vendors
1 172 (48.04%) Microsoft
2 74 (20.67%) Cisco
3 69 (19.27%) VMware
4 30 (8.38%) HP
5 25 (6.98%) Dell
6 23 (6.42%) Apple
7 16 (4.47%) Remedy
8 14 (3.91%) Bloomberg
8 14 (3.91%) Citrix
8 14 (3.91%) NetApp
8 14 (3.91%) Reuters
9 13 (3.63%) Adobe
9 13 (3.63%) Avaya
9 13 (3.63%) Veritas
10 11 (3.07%) EMC
10 11 (3.07%) Kaseya
11 10 (2.79%) ShoreTel
12 8 (2.23%) ServiceNow
13 7 (1.96%) SAP
14 6 (1.68%) Mitel