Period
to 21 November 2017

The median annual salary for a 3rd Line Support was £40,000 in advertised job vacancies in London during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > London
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 562 470 475
Rank change year-on-year -92 +5 -97
Permanent jobs requiring a 3rd Line Support 277 431 520
As % of all permanent IT jobs advertised in London 0.37% 0.57% 0.59%
As % of the Job Titles category 0.39% 0.59% 0.61%
Number of salaries quoted 256 400 470
London median annual salary £40,000 £40,000 £40,000
10th Percentile £31,250 £30,000 £29,750
90th Percentile £56,000 £60,000 £55,000
England median annual salary £36,792 £35,000 £37,500
% change year-on-year +5.12% -6.67% +1.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71292 72640 85005
% of permanent IT jobs with a recognized job title 94.36% 95.99% 96.01%
Number of salaries quoted 56125 62795 72151
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,175 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

3rd Line Support
Job Vacancy Trend in London

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 3rd Line Support in London

3rd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in London.

Salary trend for 3rd Line Support in London

3rd Line Support
Salary Histogram in London

The salary distribution of IT jobs citing 3rd Line Support in London over the 6 months to 21 November 2017.

Salary histogram for 3rd Line Support in London

3rd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the London region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -14 74 £45,000 +16.88% 3
West London -7 30 £37,500 - 2
South London -20 8 £40,000 +15.94%
North London +4 7 £47,500 +18.75%
East London -11 6 £45,000 +25.00%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 3rd Line Support in the job title.

1 181 (65.34%) Windows
2 166 (59.93%) Microsoft
3 158 (57.04%) Active Directory
4 122 (44.04%) Windows Server
5 119 (42.96%) VMware
6 94 (33.94%) Office 365
7 81 (29.24%) VMware Infrastructure
8 74 (26.71%) DNS
9 73 (26.35%) MS Exchange
10 66 (23.83%) Firewall
11 65 (23.47%) Citrix
12 61 (22.02%) Windows Server 2012
13 59 (21.30%) SQL
14 58 (20.94%) Cisco
14 58 (20.94%) Hyper-V
15 56 (20.22%) Windows Server 2008
15 56 (20.22%) DHCP
16 55 (19.86%) Microsoft Office
17 54 (19.49%) Microsoft Certification
18 53 (19.13%) SAN
18 53 (19.13%) Microsoft Azure
19 52 (18.77%) Finance
20 49 (17.69%) ITIL
21 46 (16.61%) Windows 7
22 44 (15.88%) Linux
22 44 (15.88%) TCP/IP
23 41 (14.80%) Windows 10
24 37 (13.36%) MCSE
25 34 (12.27%) SLA
25 34 (12.27%) Skype for Business

3rd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (26.35%) MS Exchange
2 34 (12.27%) Skype for Business
3 31 (11.19%) Exchange Server 2013
4 24 (8.66%) SharePoint
5 19 (6.86%) Exchange Server 2007
5 19 (6.86%) Exchange Server 2010
6 12 (4.33%) IBM Notes
7 8 (2.89%) IIS
8 5 (1.81%) Apache
9 4 (1.44%) Exchange Server 2003
9 4 (1.44%) Tomcat
9 4 (1.44%) WebSphere
10 3 (1.08%) Blackberry Enterprise Server
10 3 (1.08%) WebLogic
11 2 (0.72%) OpenStack
11 2 (0.72%) SharePoint 2010
11 2 (0.72%) SharePoint 2013
12 1 (0.36%) MQSeries
12 1 (0.36%) nginx
Applications
1 55 (19.86%) Microsoft Office
2 12 (4.33%) MS Visio
3 1 (0.36%) XMetaL
Business Applications
1 5 (1.81%) Dynamics CRM
2 2 (0.72%) Markit EDM
2 2 (0.72%) Oracle EBS
2 2 (0.72%) thinkFolio
3 1 (0.36%) Infor M3
3 1 (0.36%) Movex
3 1 (0.36%) Sage X3
3 1 (0.36%) Unit4 Business World
Cloud Services
1 94 (33.94%) Office 365
2 53 (19.13%) Microsoft Azure
3 23 (8.30%) Mimecast
4 19 (6.86%) Amazon AWS
5 6 (2.17%) Azure Active Directory
5 6 (2.17%) OneDrive
6 3 (1.08%) OpenDNS
7 2 (0.72%) Cloud Computing
7 2 (0.72%) Dynamics 365
7 2 (0.72%) Yammer
8 1 (0.36%) Amazon EC2
8 1 (0.36%) Amazon S3
8 1 (0.36%) AWS CloudFormation
8 1 (0.36%) CloudFront
8 1 (0.36%) Virtual Private Cloud
Communications & Networking
1 74 (26.71%) DNS
2 66 (23.83%) Firewall
3 56 (20.22%) DHCP
4 53 (19.13%) SAN
5 44 (15.88%) TCP/IP
6 33 (11.91%) WAN
7 31 (11.19%) LAN
8 29 (10.47%) VPN
9 24 (8.66%) Skype
9 24 (8.66%) VLAN
10 20 (7.22%) Internet
11 17 (6.14%) VoIP
12 13 (4.69%) Unified Communications
13 9 (3.25%) NAS
14 8 (2.89%) Wireless
15 7 (2.53%) Wi-Fi
16 5 (1.81%) HTTP
16 5 (1.81%) LDAP
16 5 (1.81%) SSL
16 5 (1.81%) WLAN
Database & Business Intelligence
1 28 (10.11%) SQL Server
2 10 (3.61%) MySQL
3 8 (2.89%) Amazon RDS
3 8 (2.89%) SQL Server 2008
4 6 (2.17%) Big Data
5 5 (1.81%) Relational Database
6 3 (1.08%) Oracle Database
6 3 (1.08%) SQL Server 2005
7 2 (0.72%) Hadoop
7 2 (0.72%) MongoDB
7 2 (0.72%) SQL Server 2012
8 1 (0.36%) Data Warehouse
8 1 (0.36%) MarkLogic
8 1 (0.36%) Oracle Database 10g
8 1 (0.36%) RDBMS
8 1 (0.36%) SQL Server 2014
8 1 (0.36%) SQL Server 2016
Development Applications
1 2 (0.72%) Codeship
1 2 (0.72%) Jenkins
1 2 (0.72%) Sonatype Nexus
1 2 (0.72%) Travis CI
General
1 52 (18.77%) Finance
2 20 (7.22%) Banking
3 15 (5.42%) Front Office
4 12 (4.33%) Legal
5 10 (3.61%) Law
5 10 (3.61%) Telecoms
6 9 (3.25%) Retail
7 5 (1.81%) Financial Institution
7 5 (1.81%) Marketing
8 4 (1.44%) Investment Banking
9 3 (1.08%) Advertising
9 3 (1.08%) Electronics
9 3 (1.08%) French Language
9 3 (1.08%) Manufacturing
10 2 (0.72%) Italian Language
11 1 (0.36%) Games
11 1 (0.36%) German Language
11 1 (0.36%) Publishing
11 1 (0.36%) Spanish Language
Libraries, Frameworks & Software Standards
1 9 (3.25%) Web Services
2 3 (1.08%) .NET
2 3 (1.08%) J2EE
2 3 (1.08%) Software Packaging
2 3 (1.08%) XML
3 2 (0.72%) HTML
3 2 (0.72%) LAMP
3 2 (0.72%) RESTful
4 1 (0.36%) .NET Framework
4 1 (0.36%) AngularJS
4 1 (0.36%) EDI
4 1 (0.36%) Java EE
4 1 (0.36%) JMS
4 1 (0.36%) jQuery
4 1 (0.36%) REST
4 1 (0.36%) SOAP
4 1 (0.36%) XSLT
Miscellaneous
1 22 (7.94%) Analytical Skills
1 22 (7.94%) Data Centre
2 14 (5.05%) Client/Server
3 12 (4.33%) AS400
3 12 (4.33%) IBM Mainframe
3 12 (4.33%) Mainframe
4 7 (2.53%) Foreign Exchange (FX)
4 7 (2.53%) Management Information System
4 7 (2.53%) PDA
4 7 (2.53%) Replication
5 6 (2.17%) Video Conferencing
6 5 (1.81%) Clustering
7 4 (1.44%) Blackberry
7 4 (1.44%) Fintech
7 4 (1.44%) Public Cloud
8 3 (1.08%) Fixed Income
8 3 (1.08%) Hedge funds
9 2 (0.72%) CCTV
9 2 (0.72%) Derivative
9 2 (0.72%) iPad
Operating Systems
1 181 (65.34%) Windows
2 122 (44.04%) Windows Server
3 61 (22.02%) Windows Server 2012
4 56 (20.22%) Windows Server 2008
5 46 (16.61%) Windows 7
6 44 (15.88%) Linux
7 41 (14.80%) Windows 10
8 28 (10.11%) Unix
9 15 (5.42%) Windows 8
10 12 (4.33%) OS/390
11 10 (3.61%) Mac OS X
11 10 (3.61%) Windows XP
12 6 (2.17%) Ubuntu
12 6 (2.17%) Windows Server 2003
13 3 (1.08%) AIX
13 3 (1.08%) Android
13 3 (1.08%) Apple iOS
13 3 (1.08%) Mac OS
13 3 (1.08%) Red Hat Enterprise Linux
13 3 (1.08%) VMS
Processes & Methodologies
1 49 (17.69%) ITIL
2 24 (8.66%) Migration
3 17 (6.14%) Asset Management
4 15 (5.42%) Project Management
5 12 (4.33%) DevOps
6 11 (3.97%) Disaster Recovery
6 11 (3.97%) Service Delivery
7 10 (3.61%) CRM
7 10 (3.61%) Kalman Filter
8 9 (3.25%) Root Cause Analysis
9 8 (2.89%) Change Management
9 8 (2.89%) Service Management
10 7 (2.53%) Mentoring
10 7 (2.53%) Web Filtering
11 6 (2.17%) Business Continuity
11 6 (2.17%) Configuration Management
11 6 (2.17%) IT Audit
11 6 (2.17%) ITIL V3
11 6 (2.17%) Virtual Environments
12 5 (1.81%) Business Intelligence
Programming Languages
1 59 (21.30%) SQL
2 29 (10.47%) PowerShell
3 8 (2.89%) Bash Shell
4 7 (2.53%) C#
4 7 (2.53%) Java
4 7 (2.53%) PL/SQL
5 6 (2.17%) JavaScript
6 4 (1.44%) Python
7 3 (1.08%) C
7 3 (1.08%) Perl
7 3 (1.08%) Shell Script
8 2 (0.72%) AWK
8 2 (0.72%) sed
8 2 (0.72%) VBScript
9 1 (0.36%) C++
9 1 (0.36%) SPARQL
9 1 (0.36%) T-SQL
9 1 (0.36%) VB
9 1 (0.36%) VBA
Qualifications
1 54 (19.49%) Microsoft Certification
2 37 (13.36%) MCSE
3 33 (11.91%) MCSA
4 30 (10.83%) Cisco Certification
5 26 (9.39%) CCNA
6 16 (5.78%) CCNP
6 16 (5.78%) Degree
7 10 (3.61%) MCP
8 4 (1.44%) HND
8 4 (1.44%) MCDST
8 4 (1.44%) VMware Certified Professional (VCP)
9 3 (1.08%) ITIL Certification
9 3 (1.08%) MCITP
10 1 (0.36%) CEH
10 1 (0.36%) CISMP
10 1 (0.36%) CISSP
10 1 (0.36%) GIAC
10 1 (0.36%) SC Cleared
10 1 (0.36%) Security Cleared
10 1 (0.36%) Security+ Certification
Quality Assurance & Compliance
1 34 (12.27%) SLA
2 3 (1.08%) ISO/IEC 27001
3 1 (0.36%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.36%) PCI DSS
3 1 (0.36%) QA
System Software
1 158 (57.04%) Active Directory
2 81 (29.24%) VMware Infrastructure
3 58 (20.94%) Hyper-V
4 21 (7.58%) VMware ESXi
4 21 (7.58%) XenApp
5 20 (7.22%) vSphere
6 12 (4.33%) Virtual Desktop
6 12 (4.33%) Virtual Servers
7 11 (3.97%) XenDesktop
8 6 (2.17%) Terminal Services
9 4 (1.44%) Virtual Machines
9 4 (1.44%) VMware Server
10 3 (1.08%) VMware NSX
11 2 (0.72%) Microsoft Virtual Server
11 2 (0.72%) NFS
11 2 (0.72%) Terminal Server
11 2 (0.72%) Xen
12 1 (0.36%) Postfix
12 1 (0.36%) Veritas Cluster Server
12 1 (0.36%) XenServer
Systems Management
1 30 (10.83%) SCCM
2 14 (5.05%) Backup Exec
3 12 (4.33%) BMC PATROL
3 12 (4.33%) Tivoli
3 12 (4.33%) Tivoli NetView
4 8 (2.89%) SCOM
5 5 (1.81%) Microsoft Clustering
6 4 (1.44%) ZABBIX
7 3 (1.08%) NetBackup
7 3 (1.08%) vRealize
7 3 (1.08%) WSUS
8 2 (0.72%) Ansible
8 2 (0.72%) Nagios
8 2 (0.72%) Norton AntiVirus
8 2 (0.72%) Opscode Chef
8 2 (0.72%) Puppet
8 2 (0.72%) Symantec Enterprise Vault
8 2 (0.72%) vMotion
8 2 (0.72%) XenMobile
9 1 (0.36%) McAfee ePO
Vendors
1 166 (59.93%) Microsoft
2 119 (42.96%) VMware
3 65 (23.47%) Citrix
4 58 (20.94%) Cisco
5 26 (9.39%) HP
6 22 (7.94%) Dell
7 18 (6.50%) IBM
8 16 (5.78%) Veeam
9 15 (5.42%) Oracle
9 15 (5.42%) SonicWALL
10 14 (5.05%) NetApp
11 12 (4.33%) Lotus
12 10 (3.61%) Avaya
12 10 (3.61%) CheckPoint
12 10 (3.61%) Meraki
13 9 (3.25%) Symantec
14 8 (2.89%) Bloomberg
14 8 (2.89%) Sophos
15 6 (2.17%) EMC
15 6 (2.17%) iManage