3rd Line Support Jobs in the South East

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the South East during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support England / South East
Location	3 months to 25 Jun 2017	Same period 2016	Same period 2015
Rank	280	261	282
Rank change year-on-year	-19	+21
Permanent jobs requiring a 3rd Line Support	108	190	214
As % of all permanent IT jobs advertised in the South East	0.75%	1.04%	1.00%
As % of the Job Titles category	0.77%	1.08%	1.03%
Number of salaries quoted	92	175	179
Median salary	£35,000	£37,500	£38,500
Median salary % change year-on-year	-6.66%	-2.59%
90% offered a salary of more than	£28,500	£29,500	£27,500
10% offered a salary of more than	£47,250	£46,500	£50,000
UK excluding London median salary	£35,000	£34,143	£36,000
% change year-on-year	+2.51%	-5.15%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles South East
Permanent job vacancies with a job title containing a recognized job role	13991	17674	20705
As % of all permanent IT job vacancies advertised in the South East	96.62%	96.97%	97.17%
Number of salaries quoted	11722	15033	16859
Median salary	£43,000	£44,000	£42,500
Median salary % change year-on-year	-2.27%	+3.52%
90% offered a salary of more than	£25,500	£26,000	£25,000
10% offered a salary of more than	£65,000	£62,500	£62,500
UK excluding London median salary	£42,500	£41,500	£40,000
% change year-on-year	+2.40%	+3.75%

3rd Line Support
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South East.

Salary trend for 3rd Line Support in the South East

3rd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support in the South East over the 3 months to 25 June 2017.

Salary histogram for 3rd Line Support in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
Oxfordshire	+20	21	£35,000	+1.44%	4
Berkshire	+8	21	£38,125	+3.04%	3
Surrey	+7	14	£35,000	-12.50%	1
Kent	+7	13	£32,500	+5.69%	1
West Sussex	+2	13	£31,000	-33.33%	1
Hampshire	-23	10	£36,000	-2.04%
Buckinghamshire	-9	8	£32,500	-21.68%	3
Middlesex	-	5	£35,000	-
East Sussex	+14	3	£24,500	-42.35%
3rd Line Support England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 25 June 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 3rd Line Support in the job title.

1	182 (80.18%)	Windows
2	153 (67.40%)	Active Directory
3	133 (58.59%)	Windows Server
4	104 (45.81%)	VMware
5	92 (40.53%)	Microsoft
6	80 (35.24%)	MS Exchange
6	80 (35.24%)	Windows Server 2012
7	79 (34.80%)	Office 365
8	72 (31.72%)	VMware Infrastructure
9	70 (30.84%)	Cisco
10	63 (27.75%)	Firewall
10	63 (27.75%)	Hyper-V
11	60 (26.43%)	Windows Server 2008
12	58 (25.55%)	SQL Server
13	57 (25.11%)	SQL

14	50 (22.03%)	SCCM
15	48 (21.15%)	DNS
16	46 (20.26%)	Veeam
16	46 (20.26%)	Citrix
17	45 (19.82%)	SAN
18	43 (18.94%)	ITIL
18	43 (18.94%)	Backup Exec
19	41 (18.06%)	vSphere
20	36 (15.86%)	Microsoft Certification
21	35 (15.42%)	HP
22	34 (14.98%)	Windows 7
23	33 (14.54%)	Exchange Server 2010
23	33 (14.54%)	DHCP
24	32 (14.10%)	WAN
24	32 (14.10%)	Microsoft Azure

3rd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	80 (35.24%)	MS Exchange
2	33 (14.54%)	Exchange Server 2010
3	32 (14.10%)	Exchange Server 2013
4	21 (9.25%)	Exchange Server 2003
4	21 (9.25%)	IIS
4	21 (9.25%)	Skype for Business
5	19 (8.37%)	SharePoint
6	14 (6.17%)	Exchange Server 2007
7	10 (4.41%)	SAS
8	7 (3.08%)	Apache
8	7 (3.08%)	Tomcat
9	3 (1.32%)	BizTalk Server
9	3 (1.32%)	CMS
10	1 (0.44%)	IBM Notes
10	1 (0.44%)	SharePoint 2010
10	1 (0.44%)	SharePoint Server

Applications
1	17 (7.49%)	Microsoft Office

Cloud Services
1	79 (34.80%)	Office 365
2	32 (14.10%)	Microsoft Azure
3	14 (6.17%)	Amazon AWS
4	12 (5.29%)	SaaS
5	7 (3.08%)	IaaS
5	7 (3.08%)	PaaS
5	7 (3.08%)	Virtual Private Cloud
6	3 (1.32%)	AWS CloudFormation
7	2 (0.88%)	Google Cloud Platform

Communications & Networking
1	63 (27.75%)	Firewall
2	48 (21.15%)	DNS
3	45 (19.82%)	SAN
4	33 (14.54%)	DHCP
5	32 (14.10%)	WAN
6	30 (13.22%)	LAN
7	20 (8.81%)	Wireless
8	19 (8.37%)	Internet
8	19 (8.37%)	Skype
9	18 (7.93%)	iSCSI
10	16 (7.05%)	VPN
11	15 (6.61%)	VoIP
12	14 (6.17%)	VLAN
13	12 (5.29%)	NAS
14	10 (4.41%)	Cisco ASA
15	9 (3.96%)	LDAP
15	9 (3.96%)	TCP/IP
16	8 (3.52%)	Network Security
17	7 (3.08%)	PBX
17	7 (3.08%)	PSTN

Database & Business Intelligence
1	58 (25.55%)	SQL Server
2	10 (4.41%)	SQL Server 2005
3	9 (3.96%)	SQL Server 2008
4	3 (1.32%)	Crystal Reports
4	3 (1.32%)	PostgreSQL
4	3 (1.32%)	SQL Server 2012
5	2 (0.88%)	DB2
5	2 (0.88%)	Informix
6	1 (0.44%)	MySQL
6	1 (0.44%)	SQL Server 2014

General
1	28 (12.33%)	Finance
2	19 (8.37%)	Retail
3	6 (2.64%)	Telecoms
4	4 (1.76%)	Banking
5	3 (1.32%)	Legal
6	2 (0.88%)	Automotive
6	2 (0.88%)	French Language
7	1 (0.44%)	Games
7	1 (0.44%)	Law

Libraries, Frameworks & Software Standards
1	8 (3.52%)	Software Packaging
2	6 (2.64%)	Web Services
3	5 (2.20%)	.NET
4	3 (1.32%)	JSP
4	3 (1.32%)	RabbitMQ
5	2 (0.88%)	HTML

Miscellaneous
1	21 (9.25%)	Clustering
2	20 (8.81%)	Blackberry
3	17 (7.49%)	Data Centre
4	13 (5.73%)	Analytical Skills
4	13 (5.73%)	Hybrid Cloud
5	11 (4.85%)	EPoS
6	10 (4.41%)	PKI
7	9 (3.96%)	Driving Licence
7	9 (3.96%)	Enterprise Software
8	7 (3.08%)	BYOD
8	7 (3.08%)	Greenfield Project
9	5 (2.20%)	Fat Client
9	5 (2.20%)	iPhone
9	5 (2.20%)	Thin Client
10	2 (0.88%)	Computer Science
10	2 (0.88%)	HP StoreVirtual
10	2 (0.88%)	Replication
10	2 (0.88%)	Virtual Team
11	1 (0.44%)	iSeries
11	1 (0.44%)	Linux Command Line

Operating Systems
1	182 (80.18%)	Windows
2	133 (58.59%)	Windows Server
3	80 (35.24%)	Windows Server 2012
4	60 (26.43%)	Windows Server 2008
5	34 (14.98%)	Windows 7
6	26 (11.45%)	Apple iOS
7	20 (8.81%)	Windows 10
8	17 (7.49%)	Android
9	15 (6.61%)	Linux
9	15 (6.61%)	Windows 8
10	12 (5.29%)	Windows Server 2003
11	11 (4.85%)	Mac OS X
12	9 (3.96%)	Mac OS
13	8 (3.52%)	Unix
14	5 (2.20%)	Windows Vista
15	3 (1.32%)	SUSE
15	3 (1.32%)	Windows 2000 Server
16	2 (0.88%)	AIX
16	2 (0.88%)	Debian
16	2 (0.88%)	Windows XP

Processes & Methodologies
1	43 (18.94%)	ITIL
2	31 (13.66%)	Migration
3	18 (7.93%)	Customer Requirements
4	16 (7.05%)	Kalman Filter
5	15 (6.61%)	Incident Management
5	15 (6.61%)	Presales
6	14 (6.17%)	ITIL V3
6	14 (6.17%)	Mentoring
6	14 (6.17%)	Service Management
7	13 (5.73%)	Server Building
7	13 (5.73%)	Service Delivery
7	13 (5.73%)	Virtual Environments
8	12 (5.29%)	Mobile Device Management
8	12 (5.29%)	Service Delivery Management
9	11 (4.85%)	E-Commerce
9	11 (4.85%)	Patch Management
10	10 (4.41%)	Identity Management
11	9 (3.96%)	Agile Software Development
11	9 (3.96%)	Change Management
11	9 (3.96%)	Desktop Virtualisation

Programming Languages
1	57 (25.11%)	SQL
2	23 (10.13%)	PowerShell
3	5 (2.20%)	VBScript
4	3 (1.32%)	C#
5	2 (0.88%)	Bash Shell
5	2 (0.88%)	C
5	2 (0.88%)	C++
5	2 (0.88%)	Java
5	2 (0.88%)	Python

Qualifications
1	36 (15.86%)	Microsoft Certification
2	30 (13.22%)	Cisco Certification
3	22 (9.69%)	MCSE
4	21 (9.25%)	CCNA
5	14 (6.17%)	MCTS
6	13 (5.73%)	MCITP
6	13 (5.73%)	MCSA
7	11 (4.85%)	Degree
8	10 (4.41%)	CCNP
9	9 (3.96%)	CCIE
10	8 (3.52%)	CCA
10	8 (3.52%)	CCAA
10	8 (3.52%)	CCNP Voice
10	8 (3.52%)	CCSA
10	8 (3.52%)	Citrix Certification
10	8 (3.52%)	JNCIA
11	7 (3.08%)	A+ Certification
11	7 (3.08%)	MCP
12	4 (1.76%)	VCAP
12	4 (1.76%)	VMware Certified Professional (VCP)

Quality Assurance & Compliance
1	31 (13.66%)	SLA
2	11 (4.85%)	PCI DSS
3	3 (1.32%)	ISO/IEC 27001
4	2 (0.88%)	GxP
4	2 (0.88%)	QA
4	2 (0.88%)	Sarbanes-Oxley

System Software
1	153 (67.40%)	Active Directory
2	72 (31.72%)	VMware Infrastructure
3	63 (27.75%)	Hyper-V
4	41 (18.06%)	vSphere
5	23 (10.13%)	XenApp
6	11 (4.85%)	XenDesktop
7	8 (3.52%)	VMware ESXi
8	5 (2.20%)	Virtual Servers
9	3 (1.32%)	VMware Server
10	2 (0.88%)	Microsoft App-V
10	2 (0.88%)	Microsoft Virtual Server
10	2 (0.88%)	vCloud
10	2 (0.88%)	Virtual Machines
11	1 (0.44%)	Citrix Presentation Server
11	1 (0.44%)	MetaFrame
11	1 (0.44%)	XenServer

Systems Management
1	50 (22.03%)	SCCM
2	43 (18.94%)	Backup Exec
3	20 (8.81%)	WSUS
4	19 (8.37%)	Norton AntiVirus
5	17 (7.49%)	Microsoft Data Protection Manager
6	12 (5.29%)	SCOM
7	9 (3.96%)	SmoothWall
8	8 (3.52%)	SCDPM
9	6 (2.64%)	NetBackup
9	6 (2.64%)	Puppet
10	5 (2.20%)	HP Data Protector
11	3 (1.32%)	AirWatch
11	3 (1.32%)	EMC NetWorker
11	3 (1.32%)	Opscode Chef
11	3 (1.32%)	Terraform
12	2 (0.88%)	Nagios
12	2 (0.88%)	PaperCut
12	2 (0.88%)	SafeCom
12	2 (0.88%)	Systems Management Server (SMS)
12	2 (0.88%)	vCenter Server

Vendors
1	104 (45.81%)	VMware
2	92 (40.53%)	Microsoft
3	70 (30.84%)	Cisco
4	46 (20.26%)	Citrix
4	46 (20.26%)	Veeam
5	35 (15.42%)	HP
6	20 (8.81%)	Dell
7	19 (8.37%)	Symantec
8	15 (6.61%)	CommVault
8	15 (6.61%)	Sophos
9	14 (6.17%)	Apple
9	14 (6.17%)	NetApp
9	14 (6.17%)	WatchGuard
10	13 (5.73%)	3PAR
10	13 (5.73%)	Juniper
11	11 (4.85%)	CheckPoint
12	10 (4.41%)	EMC
12	10 (4.41%)	McAfee
12	10 (4.41%)	Palo Alto
12	10 (4.41%)	Veritas