Period
to 28 February 2020

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in the South East during the 6 months to 28 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South East
6 months to
28 Feb 2020
Same period 2019 Same period 2018
Rank 333 358 378
Rank change year-on-year +25 +20 -56
Permanent jobs requiring a 3rd Line Support 129 158 190
As % of all permanent IT jobs advertised in the South East 0.57% 0.59% 0.60%
As % of the Job Titles category 0.59% 0.61% 0.62%
Number of salaries quoted 119 142 172
South East median annual salary £37,500 £37,750 £35,000
Median salary % change year-on-year -0.66% +7.86% -6.67%
10th Percentile £30,750 £28,325 £27,500
90th Percentile £53,750 £48,750 £44,875
England median annual salary £37,500 £36,500 £37,500
% change year-on-year +2.74% -2.67% +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 21,683 25,862 30,689
% of permanent IT jobs with a recognized job title 95.62% 96.51% 96.87%
Number of salaries quoted 17,708 21,408 25,658
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £75,000 £72,500 £67,500
England median annual salary £52,500 £51,250 £50,000
% change year-on-year +2.44% +2.50% +5.26%

3rd Line Support
Job Vacancy Trend in the South East

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 3rd Line Support in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South East.

Salary trend for 3rd Line Support in the South East

3rd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support in the South East over the 6 months to 28 February 2020.

Salary histogram for 3rd Line Support in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 6 months to 28 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +38 35 £40,000 - 9
Hampshire +13 32 £37,000 +13.85% 5
West Sussex +41 26 £38,750 +19.23% 3
Surrey +10 21 £40,000 - 5
Berkshire +24 19 £42,500 +11.48% 6
Oxfordshire +33 13 £40,000 +9.59% 2
Kent +9 11 £31,500 -10.64% 2
East Sussex +10 4 £32,500 -13.33% 1
Buckinghamshire -1 3 £37,500 -16.67% 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 28 February 2020, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 3rd Line Support in the job title.

1 96 (74.42%) Windows
2 70 (54.26%) Microsoft
2 70 (54.26%) Active Directory
3 60 (46.51%) Office 365
4 53 (41.09%) Windows Server
5 51 (39.53%) VMware
6 42 (32.56%) VMware Infrastructure
7 40 (31.01%) Windows 10
8 37 (28.68%) Firewall
9 36 (27.91%) WAN
9 36 (27.91%) Windows Server 2012
10 33 (25.58%) Infrastructure Engineering
11 29 (22.48%) Hyper-V
12 27 (20.93%) Azure
12 27 (20.93%) DHCP
12 27 (20.93%) DNS
13 23 (17.83%) VMware ESXi
14 21 (16.28%) HP
15 20 (15.50%) MS Exchange
16 19 (14.73%) SQL
16 19 (14.73%) TCP/IP
16 19 (14.73%) VPN
17 18 (13.95%) LAN
18 17 (13.18%) Microsoft Office
18 17 (13.18%) Cisco
19 16 (12.40%) Microsoft Certification
20 15 (11.63%) ITIL
21 14 (10.85%) Linux
21 14 (10.85%) Finance
21 14 (10.85%) Degree

3rd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (15.50%) MS Exchange
2 12 (9.30%) SharePoint
3 9 (6.98%) Exchange Server 2013
4 5 (3.88%) IIS
5 2 (1.55%) Apache
5 2 (1.55%) SharePoint Server
5 2 (1.55%) Skype for Business
6 1 (0.78%) Exchange Server 2010
Applications
1 17 (13.18%) Microsoft Office
Business Applications
1 2 (1.55%) Dynamics CRM
2 1 (0.78%) Dynamics AX
Cloud Services
1 60 (46.51%) Office 365
2 27 (20.93%) Azure
3 6 (4.65%) Dynamics 365
3 6 (4.65%) Mimecast
3 6 (4.65%) Power Platform
3 6 (4.65%) PowerApps
4 5 (3.88%) AWS
4 5 (3.88%) Cloud Computing
4 5 (3.88%) G Suite
5 4 (3.10%) IaaS
6 3 (2.33%) SaaS
6 3 (2.33%) Virtual Private Cloud
7 2 (1.55%) OneDrive
8 1 (0.78%) Azure Active Directory
8 1 (0.78%) GCP
Communications & Networking
1 37 (28.68%) Firewall
2 36 (27.91%) WAN
3 27 (20.93%) DHCP
3 27 (20.93%) DNS
4 19 (14.73%) TCP/IP
4 19 (14.73%) VPN
5 18 (13.95%) LAN
6 10 (7.75%) VLAN
6 10 (7.75%) VoIP
7 7 (5.43%) Internet
8 6 (4.65%) FTP
8 6 (4.65%) NAS
9 5 (3.88%) BGP
9 5 (3.88%) Ethernet
9 5 (3.88%) iSCSI
9 5 (3.88%) MPLS
9 5 (3.88%) Network Security
9 5 (3.88%) SMTP
9 5 (3.88%) Telnet
9 5 (3.88%) Wireless
Database & Business Intelligence
1 12 (9.30%) SQL Server
2 4 (3.10%) Apache Cassandra
2 4 (3.10%) RDBMS
2 4 (3.10%) Relational Database
2 4 (3.10%) SQL Server 2016
3 3 (2.33%) PostgreSQL
4 2 (1.55%) Big Data
4 2 (1.55%) SQL Server 2005
5 1 (0.78%) Oracle Database
5 1 (0.78%) SQL Server 2012
5 1 (0.78%) SQL Server 2014
5 1 (0.78%) SQL Server Reporting Services
General
1 14 (10.85%) Finance
2 9 (6.98%) Back Office
2 9 (6.98%) Online Betting
3 5 (3.88%) Telecoms
4 2 (1.55%) Public Sector
5 1 (0.78%) Aerospace
5 1 (0.78%) Automotive
5 1 (0.78%) Legal
5 1 (0.78%) Military
5 1 (0.78%) Pharmaceutical
5 1 (0.78%) Retail
Libraries, Frameworks & Software Standards
1 8 (6.20%) LDAP
2 4 (3.10%) SAML
3 1 (0.78%) COM
3 1 (0.78%) Software Packaging
Miscellaneous
1 8 (6.20%) Management Information System
2 5 (3.88%) Driving Licence
3 3 (2.33%) Public Cloud
4 2 (1.55%) Data Centre
5 1 (0.78%) Client/Server
5 1 (0.78%) CMDB
5 1 (0.78%) EPoS
5 1 (0.78%) HP Storage
5 1 (0.78%) Hybrid Cloud
5 1 (0.78%) NHS
5 1 (0.78%) Replication
Operating Systems
1 96 (74.42%) Windows
2 53 (41.09%) Windows Server
3 40 (31.01%) Windows 10
4 36 (27.91%) Windows Server 2012
5 14 (10.85%) Linux
6 13 (10.08%) Windows 7
6 13 (10.08%) Windows Server 2008
7 6 (4.65%) Windows XP
8 5 (3.88%) Mac OS
9 3 (2.33%) Windows 8
10 2 (1.55%) Unix
11 1 (0.78%) Windows Server 2003
Processes & Methodologies
1 33 (25.58%) Infrastructure Engineering
2 15 (11.63%) ITIL
3 14 (10.85%) Problem-Solving
3 14 (10.85%) Project Delivery
4 13 (10.08%) Service Management
5 9 (6.98%) Root Cause Analysis
5 9 (6.98%) Server Building
6 8 (6.20%) Change Management
6 8 (6.20%) Virtual Infrastructure
7 7 (5.43%) Incident Management
7 7 (5.43%) Project Management
8 6 (4.65%) Proactive Monitoring
8 6 (4.65%) Server Management
8 6 (4.65%) Service Delivery
9 5 (3.88%) Change Control
10 4 (3.10%) Continuous Improvement
10 4 (3.10%) Fintech
10 4 (3.10%) ITSM
10 4 (3.10%) Kalman Filter
10 4 (3.10%) Problem Management
Programming Languages
1 19 (14.73%) SQL
2 13 (10.08%) PowerShell
3 3 (2.33%) T-SQL
4 2 (1.55%) VB
5 1 (0.78%) C#
5 1 (0.78%) Java
5 1 (0.78%) Shell Script
5 1 (0.78%) VBScript
Qualifications
1 16 (12.40%) Microsoft Certification
2 14 (10.85%) Degree
3 12 (9.30%) MCSA
4 11 (8.53%) MCP
5 8 (6.20%) MCSE
5 8 (6.20%) Security Cleared
6 6 (4.65%) Cisco Certification
6 6 (4.65%) Numerate Degree
7 5 (3.88%) CCNP
8 4 (3.10%) CCNA
8 4 (3.10%) DV Cleared
9 3 (2.33%) CCIE
9 3 (2.33%) SC Cleared
10 2 (1.55%) A+ Certification
10 2 (1.55%) JNCIA
10 2 (1.55%) JNCIP
10 2 (1.55%) JNCIS
10 2 (1.55%) VCP6
10 2 (1.55%) VMware Certified Professional (VCP)
11 1 (0.78%) Network+ Certification
Quality Assurance & Compliance
1 9 (6.98%) SLA
2 5 (3.88%) PCI DSS
3 2 (1.55%) ISO/IEC 27001
4 1 (0.78%) Cyber Essentials
4 1 (0.78%) GDPR
4 1 (0.78%) ISO 9001
4 1 (0.78%) PMO
System Software
1 70 (54.26%) Active Directory
2 42 (32.56%) VMware Infrastructure
3 29 (22.48%) Hyper-V
4 23 (17.83%) VMware ESXi
5 14 (10.85%) vSphere
6 9 (6.98%) Virtual Machines
6 9 (6.98%) VMware Workstation
6 9 (6.98%) XenDesktop
7 7 (5.43%) Virtual Servers
8 5 (3.88%) Terminal Services
9 2 (1.55%) Terminal Server
10 1 (0.78%) Docker
10 1 (0.78%) Forefront TMG
10 1 (0.78%) ISA Server
10 1 (0.78%) VirtualBox
10 1 (0.78%) XenApp
Systems Management
1 11 (8.53%) SCCM
2 9 (6.98%) SCOM
3 8 (6.20%) NetBackup
3 8 (6.20%) vRealize
4 5 (3.88%) Microsoft Data Protection Manager
5 4 (3.10%) Backup Exec
6 2 (1.55%) Microsoft Intune
6 2 (1.55%) WSUS
7 1 (0.78%) Kubernetes
7 1 (0.78%) vMotion
Vendors
1 70 (54.26%) Microsoft
2 51 (39.53%) VMware
3 21 (16.28%) HP
4 17 (13.18%) Cisco
5 13 (10.08%) Citrix
5 13 (10.08%) Veeam
6 9 (6.98%) IBM
7 6 (4.65%) Juniper
7 6 (4.65%) Veritas
8 5 (3.88%) Fortinet
8 5 (3.88%) Palo Alto
8 5 (3.88%) Spiceworks
9 4 (3.10%) Apple
9 4 (3.10%) CheckPoint
10 3 (2.33%) PagerDuty
11 2 (1.55%) SonicWALL
12 1 (0.78%) Oracle
12 1 (0.78%) Panasonic
12 1 (0.78%) Progress
12 1 (0.78%) WatchGuard