Period
to 20 September 2018

The median annual salary for a 3rd Line Support was £34,000 in advertised job vacancies in the South East during the 6 months to 20 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South East
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 391 339 317
Rank change year-on-year -52 -22 0
Permanent jobs requiring a 3rd Line Support 158 216 343
As % of all permanent IT jobs advertised in the South East 0.54% 0.74% 0.95%
As % of the Job Titles category 0.55% 0.77% 0.97%
Number of salaries quoted 144 191 320
South East median annual salary £34,000 £35,000 £37,500
Median salary % change year-on-year -2.86% -6.67% -2.60%
10th Percentile £26,475 £26,250 £27,500
90th Percentile £48,750 £47,500 £47,275
England median annual salary £37,500 £36,000 £36,000
% change year-on-year +4.17% - -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 28,516 28,065 35,230
% of permanent IT jobs with a recognized job title 96.59% 96.73% 97.12%
Number of salaries quoted 23,718 23,398 29,773
South East median annual salary £47,000 £45,000 £45,000
Median salary % change year-on-year +4.44% - +3.45%
10th Percentile £26,750 £26,000 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

3rd Line Support
Job Vacancy Trend in the South East

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 3rd Line Support in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South East.

Salary trend for 3rd Line Support in the South East

3rd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support in the South East over the 6 months to 20 September 2018.

Salary histogram for 3rd Line Support in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -36 63 £35,000 - 4
Hampshire -4 37 £31,500 -25.88% 2
Berkshire -11 35 £37,500 - 1
Surrey +29 33 £32,500 -7.14% 5
Buckinghamshire -4 19 £36,250 +11.54% 1
West Sussex 0 16 £40,000 +29.03% 2
Oxfordshire -31 9 £32,500 - 2
Kent -5 4 £33,250 +2.31% 2
M4 Corridor - 2 £62,500 -
East Sussex -20 1 - -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 20 September 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 3rd Line Support in the job title.

1 118 (74.68%) Windows
2 96 (60.76%) Active Directory
3 86 (54.43%) Microsoft
4 82 (51.90%) Windows Server
5 67 (42.41%) VMware
6 61 (38.61%) Office 365
7 47 (29.75%) MS Exchange
8 46 (29.11%) Hyper-V
9 43 (27.22%) VMware Infrastructure
9 43 (27.22%) Firewall
10 36 (22.78%) ITIL
10 36 (22.78%) Windows Server 2012
11 35 (22.15%) Microsoft Office
12 33 (20.89%) SQL
12 33 (20.89%) DNS
12 33 (20.89%) Microsoft Azure
12 33 (20.89%) Windows 10
13 32 (20.25%) Windows Server 2008
14 29 (18.35%) DHCP
14 29 (18.35%) Citrix
15 28 (17.72%) Microsoft Certification
15 28 (17.72%) TCP/IP
16 27 (17.09%) Linux
16 27 (17.09%) Windows 7
17 26 (16.46%) WAN
17 26 (16.46%) LAN
18 24 (15.19%) SQL Server
19 21 (13.29%) MCSA
19 21 (13.29%) SLA
20 18 (11.39%) Cisco

3rd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (29.75%) MS Exchange
2 15 (9.49%) Exchange Server 2013
3 12 (7.59%) SharePoint
4 10 (6.33%) Exchange Server 2010
5 9 (5.70%) IIS
6 7 (4.43%) BizTalk Server
7 6 (3.80%) Skype for Business
8 2 (1.27%) Confluence
Applications
1 35 (22.15%) Microsoft Office
2 12 (7.59%) Microsoft Excel
3 5 (3.16%) Microsoft PowerPoint
4 1 (0.63%) Microsoft Project
4 1 (0.63%) MS Visio
Business Applications
1 3 (1.90%) Dynamics CRM
1 3 (1.90%) Dynamics NAV
Cloud Services
1 61 (38.61%) Office 365
2 33 (20.89%) Microsoft Azure
3 4 (2.53%) Amazon AWS
4 3 (1.90%) IaaS
5 2 (1.27%) SaaS
6 1 (0.63%) Azure Active Directory
6 1 (0.63%) G Suite
6 1 (0.63%) Mimecast
6 1 (0.63%) OneDrive
Communications & Networking
1 43 (27.22%) Firewall
2 33 (20.89%) DNS
3 29 (18.35%) DHCP
4 28 (17.72%) TCP/IP
5 26 (16.46%) LAN
5 26 (16.46%) WAN
6 18 (11.39%) VoIP
6 18 (11.39%) VPN
7 15 (9.49%) SAN
8 12 (7.59%) Network Security
8 12 (7.59%) VLAN
9 11 (6.96%) Wi-Fi
10 9 (5.70%) Wireless
11 8 (5.06%) MPLS
11 8 (5.06%) WLAN
12 6 (3.80%) H.323
12 6 (3.80%) ISDN
12 6 (3.80%) PBX
13 5 (3.16%) Internet
13 5 (3.16%) NAS
Database & Business Intelligence
1 24 (15.19%) SQL Server
2 4 (2.53%) RDBMS
2 4 (2.53%) Relational Database
3 2 (1.27%) Data Warehouse
3 2 (1.27%) MySQL
3 2 (1.27%) Oracle Database
3 2 (1.27%) Oracle Reports
3 2 (1.27%) SQL Server 2008
4 1 (0.63%) NoSQL
Development Applications
1 4 (2.53%) Visual Studio
2 2 (1.27%) MSI
3 1 (0.63%) Visual Studio Team System
General
1 16 (10.13%) Finance
2 5 (3.16%) French Language
2 5 (3.16%) German Language
2 5 (3.16%) Law
2 5 (3.16%) Russian Language
2 5 (3.16%) Spanish Language
3 3 (1.90%) Advertising
3 3 (1.90%) Automotive
3 3 (1.90%) Electronics
3 3 (1.90%) Retail
3 3 (1.90%) Telecoms
4 2 (1.27%) Back Office
4 2 (1.27%) Banking
4 2 (1.27%) Billing
4 2 (1.27%) Manufacturing
4 2 (1.27%) Marketing
4 2 (1.27%) Online Betting
5 1 (0.63%) Legal
5 1 (0.63%) Military
Libraries, Frameworks & Software Standards
1 7 (4.43%) .NET
1 7 (4.43%) RabbitMQ
2 2 (1.27%) .NET Framework
2 2 (1.27%) LDAP
2 2 (1.27%) WCF
3 1 (0.63%) Web Services
3 1 (0.63%) WebRTC
Miscellaneous
1 12 (7.59%) Data Centre
2 8 (5.06%) Computer Science
3 7 (4.43%) CMDB
4 6 (3.80%) Driving Licence
5 4 (2.53%) Self-Motivation
6 2 (1.27%) Analytical Skills
6 2 (1.27%) Fintech
6 2 (1.27%) iPad
6 2 (1.27%) Virtual Team
7 1 (0.63%) Clustering
7 1 (0.63%) e-Learning
7 1 (0.63%) Hybrid Cloud
7 1 (0.63%) Infotainment
7 1 (0.63%) Management Information System
7 1 (0.63%) Mobile App
7 1 (0.63%) Replication
Operating Systems
1 118 (74.68%) Windows
2 82 (51.90%) Windows Server
3 36 (22.78%) Windows Server 2012
4 33 (20.89%) Windows 10
5 32 (20.25%) Windows Server 2008
6 27 (17.09%) Linux
6 27 (17.09%) Windows 7
7 14 (8.86%) Windows 8
8 7 (4.43%) Ubuntu
9 6 (3.80%) CentOS
9 6 (3.80%) Unix
9 6 (3.80%) Windows Vista
10 5 (3.16%) Mac OS X
11 4 (2.53%) AIX
11 4 (2.53%) Mac OS
12 2 (1.27%) Windows Server 2003
13 1 (0.63%) Solaris
13 1 (0.63%) SUSE
Processes & Methodologies
1 36 (22.78%) ITIL
2 14 (8.86%) Problem-Solving
3 12 (7.59%) Infrastructure Engineering
4 11 (6.96%) Migration
5 9 (5.70%) Service Management
6 8 (5.06%) Change Control
6 8 (5.06%) Configuration Management
7 7 (4.43%) ITIL V3
7 7 (4.43%) ITSM
7 7 (4.43%) Load Balancing
7 7 (4.43%) Mobile Device Management
7 7 (4.43%) Network Virtualisation
7 7 (4.43%) Supplier Management
8 6 (3.80%) Change Management
8 6 (3.80%) High Availability
8 6 (3.80%) Project Management
8 6 (3.80%) Workflow
9 5 (3.16%) Kalman Filter
9 5 (3.16%) Root Cause Analysis
9 5 (3.16%) Software Deployment
Programming Languages
1 33 (20.89%) SQL
2 11 (6.96%) PowerShell
3 5 (3.16%) C
4 4 (2.53%) C#
5 2 (1.27%) JavaScript
6 1 (0.63%) C++
6 1 (0.63%) Java
6 1 (0.63%) PL/SQL
6 1 (0.63%) VB
6 1 (0.63%) VB.NET
6 1 (0.63%) VBScript
Qualifications
1 28 (17.72%) Microsoft Certification
2 21 (13.29%) MCSA
3 18 (11.39%) CCNA
3 18 (11.39%) Cisco Certification
4 16 (10.13%) MCSE
5 13 (8.23%) MCP
6 12 (7.59%) Degree
7 10 (6.33%) ITIL Certification
8 8 (5.06%) Computer Science Degree
9 7 (4.43%) LPIC
10 6 (3.80%) VMware Certified Professional (VCP)
11 4 (2.53%) A+ Certification
11 4 (2.53%) DBS Check
11 4 (2.53%) MCTS
11 4 (2.53%) Security Cleared
12 3 (1.90%) CompTIA Security+
12 3 (1.90%) MCITP
12 3 (1.90%) Network+ Certification
12 3 (1.90%) SC Cleared
13 2 (1.27%) Master's Degree
Quality Assurance & Compliance
1 21 (13.29%) SLA
2 3 (1.90%) PMO
3 2 (1.27%) GDPR
4 1 (0.63%) ISO 22301
4 1 (0.63%) ISO/IEC 27001
System Software
1 96 (60.76%) Active Directory
2 46 (29.11%) Hyper-V
3 43 (27.22%) VMware Infrastructure
4 12 (7.59%) XenApp
5 8 (5.06%) XenDesktop
6 5 (3.16%) vSphere
7 4 (2.53%) Virtual Servers
8 2 (1.27%) Docker
8 2 (1.27%) pfSense
8 2 (1.27%) VirtualBox
8 2 (1.27%) VMware ESXi
9 1 (0.63%) DFS Replication
9 1 (0.63%) ProxySG
9 1 (0.63%) Sendmail
Systems Management
1 12 (7.59%) Backup Exec
1 12 (7.59%) SCCM
2 8 (5.06%) Norton AntiVirus
2 8 (5.06%) WSUS
3 4 (2.53%) NetBackup
4 3 (1.90%) Systems Management Server (SMS)
5 2 (1.27%) Microsoft Intune
6 1 (0.63%) Microsoft Clustering
6 1 (0.63%) Opsview
6 1 (0.63%) SCOM
6 1 (0.63%) Single Sign-On
Vendors
1 86 (54.43%) Microsoft
2 67 (42.41%) VMware
3 29 (18.35%) Citrix
4 18 (11.39%) Cisco
5 9 (5.70%) HP
5 9 (5.70%) Symantec
6 8 (5.06%) Apple
7 6 (3.80%) Google
7 6 (3.80%) IBM
7 6 (3.80%) Oracle
8 5 (3.16%) Salesforce.com
8 5 (3.16%) Veeam
9 4 (2.53%) Avaya
10 3 (1.90%) Dell
10 3 (1.90%) Meraki
11 2 (1.27%) SAP
11 2 (1.27%) Synology
12 1 (0.63%) EMC
12 1 (0.63%) Juniper
12 1 (0.63%) Red Hat