Period
to 19 November 2017

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the South East during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South East
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 331 319 318
Rank change year-on-year -12 -1 -49
Permanent jobs requiring a 3rd Line Support 232 312 398
As % of all permanent IT jobs advertised in the South East 0.76% 0.89% 0.93%
As % of the Job Titles category 0.79% 0.92% 0.96%
Number of salaries quoted 207 286 375
South East median annual salary £35,000 £35,750 £38,500
Median salary % change year-on-year -2.10% -7.14% +6.94%
10th Percentile £26,250 £27,500 £27,600
90th Percentile £46,250 £48,125 £48,750
England median annual salary £36,646 £35,500 £37,500
% change year-on-year +3.23% -5.33% +2.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29304 33921 41438
% of permanent IT jobs with a recognized job title 96.62% 96.97% 96.90%
Number of salaries quoted 24468 28449 34555
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

3rd Line Support
Job Vacancy Trend in the South East

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 3rd Line Support in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South East.

Salary trend for 3rd Line Support in the South East

3rd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support in the South East over the 6 months to 19 November 2017.

Salary histogram for 3rd Line Support in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +29 114 £37,500 - 4
Buckinghamshire +43 47 £38,500 +20.31%
Hampshire -42 45 £33,750 +5.47% 2
Berkshire +11 43 £37,500 -11.76% 2
Oxfordshire +4 24 £30,500 -12.86% 2
Kent +25 18 £32,500 +8.33%
Surrey -2 16 £35,000 -4.11%
West Sussex -10 15 £29,500 -35.87% 1
East Sussex +6 14 £35,000 -22.22%
Middlesex - 8 £35,000 -
M4 Corridor - 1 £32,500 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 19 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 3rd Line Support in the job title.

1 198 (85.34%) Windows
2 168 (72.41%) Windows Server
3 149 (64.22%) Active Directory
4 135 (58.19%) VMware
5 108 (46.55%) Microsoft
6 97 (41.81%) MS Exchange
7 91 (39.22%) Windows Server 2012
8 81 (34.91%) Office 365
9 78 (33.62%) Cisco
10 76 (32.76%) Windows Server 2008
11 75 (32.33%) VMware Infrastructure
12 70 (30.17%) Firewall
13 69 (29.74%) Citrix
14 64 (27.59%) DNS
15 60 (25.86%) DHCP
15 60 (25.86%) SQL Server
16 58 (25.00%) LAN
16 58 (25.00%) Hyper-V
17 55 (23.71%) SCCM
18 54 (23.28%) Microsoft Azure
18 54 (23.28%) WAN
19 51 (21.98%) Windows 7
20 49 (21.12%) SQL
21 47 (20.26%) SAN
22 45 (19.40%) ITIL
22 45 (19.40%) Windows 10
23 44 (18.97%) Microsoft Certification
24 42 (18.10%) Cisco Certification
25 40 (17.24%) Windows 8
26 35 (15.09%) VoIP

3rd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (41.81%) MS Exchange
2 33 (14.22%) SharePoint
3 26 (11.21%) Exchange Server 2010
4 20 (8.62%) Skype for Business
5 17 (7.33%) Exchange Server 2013
5 17 (7.33%) IIS
6 10 (4.31%) SharePoint Server
7 7 (3.02%) Exchange Server 2007
8 6 (2.59%) CMS
9 5 (2.16%) Exchange Server 2003
9 5 (2.16%) SAS
10 1 (0.43%) Apache
10 1 (0.43%) Documentum
10 1 (0.43%) Tomcat
Applications
1 32 (13.79%) Microsoft Office
Business Applications
1 1 (0.43%) Dynamics CRM
1 1 (0.43%) Infor CloudSuite Industrial (formerly SyteLine)
1 1 (0.43%) SDL Web 8
Cloud Services
1 81 (34.91%) Office 365
2 54 (23.28%) Microsoft Azure
3 23 (9.91%) Amazon AWS
4 12 (5.17%) SaaS
5 6 (2.59%) AWS CloudFormation
5 6 (2.59%) IaaS
5 6 (2.59%) PaaS
5 6 (2.59%) Virtual Private Cloud
6 1 (0.43%) Mimecast
Communications & Networking
1 70 (30.17%) Firewall
2 64 (27.59%) DNS
3 60 (25.86%) DHCP
4 58 (25.00%) LAN
5 54 (23.28%) WAN
6 47 (20.26%) SAN
7 35 (15.09%) VoIP
8 31 (13.36%) TCP/IP
9 25 (10.78%) VLAN
10 20 (8.62%) Skype
11 18 (7.76%) VPN
12 11 (4.74%) Cisco IOS
12 11 (4.74%) Internet
13 7 (3.02%) Network Security
13 7 (3.02%) PBX
14 6 (2.59%) iSCSI
14 6 (2.59%) Kerberos
14 6 (2.59%) LDAP
14 6 (2.59%) PSTN
15 5 (2.16%) NAS
Database & Business Intelligence
1 60 (25.86%) SQL Server
2 6 (2.59%) SQL Server 2005
2 6 (2.59%) SQL Server 2008
3 5 (2.16%) SQL Server Reporting Services
4 4 (1.72%) SQL Server Integration Services
5 3 (1.29%) SQL Server 2012
5 3 (1.29%) SQL Server 2014
6 1 (0.43%) Crystal Reports
General
1 15 (6.47%) Finance
2 5 (2.16%) Retail
3 4 (1.72%) Telecoms
4 2 (0.86%) Legal
4 2 (0.86%) Pharmaceutical
5 1 (0.43%) Advertising
5 1 (0.43%) Electronics
5 1 (0.43%) Italian Language
5 1 (0.43%) Manufacturing
5 1 (0.43%) Marketing
Libraries, Frameworks & Software Standards
1 8 (3.45%) .NET
2 2 (0.86%) CSS
2 2 (0.86%) HTML
2 2 (0.86%) Software Packaging
3 1 (0.43%) COM
3 1 (0.43%) WSH
Miscellaneous
1 18 (7.76%) Driving Licence
2 13 (5.60%) Clustering
3 11 (4.74%) Data Centre
4 7 (3.02%) PKI
5 6 (2.59%) BYOD
5 6 (2.59%) Fat Client
5 6 (2.59%) Greenfield Project
5 6 (2.59%) Hybrid Cloud
5 6 (2.59%) Linux Command Line
5 6 (2.59%) Thin Client
6 4 (1.72%) CMDB
6 4 (1.72%) Computer Science
6 4 (1.72%) Virtual Team
7 2 (0.86%) Management Information System
7 2 (0.86%) Mobile App
8 1 (0.43%) HP Storage
8 1 (0.43%) iPad
8 1 (0.43%) iPhone
8 1 (0.43%) Public Cloud
8 1 (0.43%) Video Conferencing
Operating Systems
1 198 (85.34%) Windows
2 168 (72.41%) Windows Server
3 91 (39.22%) Windows Server 2012
4 76 (32.76%) Windows Server 2008
5 51 (21.98%) Windows 7
6 45 (19.40%) Windows 10
7 40 (17.24%) Windows 8
8 22 (9.48%) Linux
8 22 (9.48%) Mac OS X
9 8 (3.45%) Apple iOS
9 8 (3.45%) Unix
10 7 (3.02%) CentOS
11 4 (1.72%) Windows Server 2003
12 3 (1.29%) SUSE
12 3 (1.29%) Windows XP
13 2 (0.86%) Android
13 2 (0.86%) Windows 2000 Server
14 1 (0.43%) Ubuntu
14 1 (0.43%) Windows Vista
Processes & Methodologies
1 45 (19.40%) ITIL
2 23 (9.91%) Disaster Recovery
2 23 (9.91%) Mentoring
3 21 (9.05%) Problem Management
4 16 (6.90%) Migration
5 14 (6.03%) Service Delivery
6 12 (5.17%) Change Management
7 11 (4.74%) CRM
7 11 (4.74%) Kalman Filter
8 10 (4.31%) Agile Software Development
8 10 (4.31%) Service Management
9 9 (3.88%) Patch Management
9 9 (3.88%) PRINCE2
10 8 (3.45%) Virtual Environments
11 7 (3.02%) Capacity Management
11 7 (3.02%) DevOps
11 7 (3.02%) High Availability
11 7 (3.02%) Incident Management
11 7 (3.02%) Network Management
12 6 (2.59%) Identity Management
Programming Languages
1 49 (21.12%) SQL
2 32 (13.79%) PowerShell
3 5 (2.16%) C++
3 5 (2.16%) Java
3 5 (2.16%) T-SQL
4 4 (1.72%) C
4 4 (1.72%) C#
4 4 (1.72%) VB
5 3 (1.29%) JavaScript
6 1 (0.43%) Python
6 1 (0.43%) VBScript
Qualifications
1 44 (18.97%) Microsoft Certification
2 42 (18.10%) Cisco Certification
3 33 (14.22%) MCSE
4 28 (12.07%) CCNA
5 26 (11.21%) MCSA
6 18 (7.76%) Degree
7 13 (5.60%) VMware Certified Professional (VCP)
8 9 (3.88%) MCP
9 8 (3.45%) CCNP
10 7 (3.02%) CCA
10 7 (3.02%) Citrix Certification
10 7 (3.02%) MCITP
10 7 (3.02%) MCTS
11 6 (2.59%) ITIL Foundation Certificate
11 6 (2.59%) VERITAS Certified Professional (VCP)
12 5 (2.16%) JNCIP
12 5 (2.16%) VCAP
13 3 (1.29%) PMI Certification
13 3 (1.29%) PMP
14 2 (0.86%) ITIL Certification
Quality Assurance & Compliance
1 29 (12.50%) SLA
2 3 (1.29%) QA
3 2 (0.86%) ISO/IEC 27001
4 1 (0.43%) GxP
4 1 (0.43%) HL7
4 1 (0.43%) Sarbanes-Oxley
System Software
1 149 (64.22%) Active Directory
2 75 (32.33%) VMware Infrastructure
3 58 (25.00%) Hyper-V
4 29 (12.50%) vSphere
5 13 (5.60%) XenApp
6 10 (4.31%) VMware ESXi
7 5 (2.16%) Virtual Servers
7 5 (2.16%) XenDesktop
8 1 (0.43%) Citrix Presentation Server
8 1 (0.43%) ISA Server
8 1 (0.43%) MetaFrame
8 1 (0.43%) vCloud
Systems Management
1 55 (23.71%) SCCM
2 23 (9.91%) Backup Exec
3 20 (8.62%) SCOM
4 12 (5.17%) Puppet
4 12 (5.17%) WSUS
5 9 (3.88%) Symantec Enterprise Vault
6 7 (3.02%) Microsoft Data Protection Manager
6 7 (3.02%) Systems Management Server (SMS)
6 7 (3.02%) vCenter Server
7 6 (2.59%) Opscode Chef
7 6 (2.59%) Symantec Endpoint Protection
7 6 (2.59%) Terraform
7 6 (2.59%) Tivoli Storage Manager
8 5 (2.16%) Norton AntiVirus
8 5 (2.16%) SmoothWall
9 2 (0.86%) Cisco CME
9 2 (0.86%) Cisco UCCX
9 2 (0.86%) SCDPM
10 1 (0.43%) IBM BigFix
10 1 (0.43%) SCVMM
Vendors
1 135 (58.19%) VMware
2 108 (46.55%) Microsoft
3 78 (33.62%) Cisco
4 69 (29.74%) Citrix
5 29 (12.50%) HP
6 25 (10.78%) Veeam
7 16 (6.90%) Juniper
7 16 (6.90%) Palo Alto
8 15 (6.47%) Extreme Networks
8 15 (6.47%) Symantec
9 14 (6.03%) Avaya
10 12 (5.17%) Dell
10 12 (5.17%) Sophos
11 11 (4.74%) Apple
11 11 (4.74%) F5
12 7 (3.02%) NetApp
13 6 (2.59%) Forcepoint
13 6 (2.59%) Red Hat
13 6 (2.59%) SAP
13 6 (2.59%) Veritas