Period
to 17 August 2019

The median annual salary for a 3rd Line Support was £41,000 in advertised job vacancies in the South East during the 6 months to 17 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South East
6 months to
17 Aug 2019
Same period 2018 Same period 2017
Rank 347 397 340
Rank change year-on-year +50 -57 -41
Permanent jobs requiring a 3rd Line Support 179 148 225
As % of all permanent IT jobs advertised in the South East 0.68% 0.50% 0.77%
As % of the Job Titles category 0.71% 0.51% 0.80%
Number of salaries quoted 162 131 197
South East median annual salary £41,000 £35,000 £35,000
Median salary % change year-on-year +17.14% - -6.67%
10th Percentile £31,250 £26,250 £25,750
90th Percentile £53,625 £48,750 £48,750
England median annual salary £40,000 £37,500 £35,000
% change year-on-year +6.67% +7.14% -2.78%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 25,253 28,864 28,190
% of permanent IT jobs with a recognized job title 96.27% 96.85% 96.74%
Number of salaries quoted 20,610 23,951 23,592
South East median annual salary £47,500 £45,500 £45,000
Median salary % change year-on-year +4.40% +1.11% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £72,500 £70,000 £67,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

3rd Line Support
Job Vacancy Trend in the South East

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 3rd Line Support in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South East.

Salary trend for 3rd Line Support in the South East

3rd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support in the South East over the 6 months to 17 August 2019.

Salary histogram for 3rd Line Support in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 6 months to 17 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +34 63 £40,000 +14.29% 9
Surrey +45 43 £47,500 +54.47% 2
Hampshire +20 43 £37,500 +20.97% 6
Berkshire +9 28 £45,000 +12.50% 3
Oxfordshire +49 22 £39,000 +20.00% 4
West Sussex +1 21 £32,500 -18.75% 2
Buckinghamshire +9 13 £40,000 +14.29% 2
Kent +12 5 £37,500 +15.38% 3
Home Counties - 4 - -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 August 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 3rd Line Support in the job title.

1 100 (55.87%) Windows
2 83 (46.37%) Active Directory
3 74 (41.34%) Microsoft
4 63 (35.20%) VMware
5 58 (32.40%) Windows Server
6 57 (31.84%) Office 365
7 53 (29.61%) Citrix
8 50 (27.93%) SQL
9 49 (27.37%) Windows Server 2012
10 48 (26.82%) ITIL
11 46 (25.70%) VMware Infrastructure
12 43 (24.02%) Hyper-V
13 38 (21.23%) Firewall
14 34 (18.99%) SCCM
15 33 (18.44%) Cisco
16 32 (17.88%) Microsoft Azure
17 31 (17.32%) DNS
18 29 (16.20%) SQL Server
19 28 (15.64%) Windows 10
20 27 (15.08%) Finance
21 26 (14.53%) XenDesktop
22 25 (13.97%) Infrastructure Engineering
22 25 (13.97%) PowerShell
23 24 (13.41%) Retail
23 24 (13.41%) DHCP
24 23 (12.85%) Cisco Certification
25 22 (12.29%) MS Exchange
25 22 (12.29%) Problem-Solving
25 22 (12.29%) Windows 7
26 21 (11.73%) VPN

3rd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (12.29%) MS Exchange
2 15 (8.38%) Exchange Server 2013
3 6 (3.35%) IIS
3 6 (3.35%) SharePoint
4 4 (2.23%) Exchange Server 2010
4 4 (2.23%) Skype for Business
5 3 (1.68%) Confluence
6 2 (1.12%) CMS
6 2 (1.12%) SharePoint Server
7 1 (0.56%) Exchange Server 2007
Applications
1 5 (2.79%) Microsoft Office
2 1 (0.56%) Microsoft Excel
2 1 (0.56%) Microsoft PowerPoint
Business Applications
1 3 (1.68%) Dynamics CRM
1 3 (1.68%) Siebel CRM
Cloud Services
1 57 (31.84%) Office 365
2 32 (17.88%) Microsoft Azure
3 7 (3.91%) Amazon AWS
4 6 (3.35%) IaaS
4 6 (3.35%) PaaS
5 2 (1.12%) G Suite
6 1 (0.56%) Cloud Computing
6 1 (0.56%) Dynamics 365
6 1 (0.56%) Google Cloud Platform
6 1 (0.56%) Power Platform
6 1 (0.56%) PowerApps
6 1 (0.56%) Virtual Private Cloud
Communications & Networking
1 38 (21.23%) Firewall
2 31 (17.32%) DNS
3 24 (13.41%) DHCP
4 21 (11.73%) VPN
5 20 (11.17%) WAN
6 19 (10.61%) LAN
7 18 (10.06%) TCP/IP
8 9 (5.03%) BGP
9 8 (4.47%) Network Security
9 8 (4.47%) SAN
10 7 (3.91%) OSPF
10 7 (3.91%) SNMP
10 7 (3.91%) VoIP
11 6 (3.35%) MPLS
11 6 (3.35%) NAS
11 6 (3.35%) Skype
12 5 (2.79%) Wireless
13 4 (2.23%) Cisco ISE
13 4 (2.23%) CTI
13 4 (2.23%) VLAN
Database & Business Intelligence
1 29 (16.20%) SQL Server
2 8 (4.47%) SQL Server Reporting Services
3 6 (3.35%) NoSQL
4 5 (2.79%) MongoDB
5 4 (2.23%) Oracle Database
6 3 (1.68%) Big Data
6 3 (1.68%) SQL Server 2012
6 3 (1.68%) SQL Server 2014
6 3 (1.68%) SQL Server 2016
7 2 (1.12%) Crystal Reports
7 2 (1.12%) Oracle Database 10g
7 2 (1.12%) PostgreSQL
7 2 (1.12%) SQL Server 2008
8 1 (0.56%) MySQL
Development Applications
1 5 (2.79%) MSI
1 5 (2.79%) Visual Studio Team System
2 2 (1.12%) Visual Studio
General
1 27 (15.08%) Finance
2 24 (13.41%) Retail
3 9 (5.03%) Back Office
3 9 (5.03%) Online Betting
4 5 (2.79%) Banking
5 2 (1.12%) Aerospace
5 2 (1.12%) Games
6 1 (0.56%) Electronics
6 1 (0.56%) Manufacturing
6 1 (0.56%) Marketing
6 1 (0.56%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (5.59%) .NET
2 3 (1.68%) Web Services
3 2 (1.12%) ASP.NET Web Forms
3 2 (1.12%) J2EE
3 2 (1.12%) Web Services Management
4 1 (0.56%) ASP.NET
4 1 (0.56%) LDAP
4 1 (0.56%) WebRTC
Miscellaneous
1 11 (6.15%) Analytical Skills
2 10 (5.59%) FMCG
3 9 (5.03%) EPoS
4 8 (4.47%) EFT
5 6 (3.35%) Enterprise Cloud
6 5 (2.79%) Client/Server
6 5 (2.79%) Fat Client
6 5 (2.79%) Self-Motivation
6 5 (2.79%) Thin Client
6 5 (2.79%) User Experience
7 3 (1.68%) Management Information System
8 2 (1.12%) Life Science
8 2 (1.12%) PKI
8 2 (1.12%) RSA SecurID
9 1 (0.56%) CMDB
9 1 (0.56%) Driving Licence
9 1 (0.56%) HoloLens
9 1 (0.56%) IVR
9 1 (0.56%) Oculus Rift
9 1 (0.56%) Public Cloud
Operating Systems
1 100 (55.87%) Windows
2 58 (32.40%) Windows Server
3 49 (27.37%) Windows Server 2012
4 28 (15.64%) Windows 10
5 22 (12.29%) Windows 7
6 15 (8.38%) Windows 8
7 13 (7.26%) Linux
7 13 (7.26%) Windows Server 2008
8 6 (3.35%) Windows XP
9 5 (2.79%) Unix
10 4 (2.23%) Mac OS
10 4 (2.23%) Mac OS X
11 2 (1.12%) Windows Server 2003
Processes & Methodologies
1 48 (26.82%) ITIL
2 25 (13.97%) Infrastructure Engineering
3 22 (12.29%) Problem-Solving
4 19 (10.61%) Service Management
5 17 (9.50%) Change Management
6 16 (8.94%) Root Cause Analysis
7 15 (8.38%) Technical Analysis
8 13 (7.26%) Service Delivery
9 11 (6.15%) DevOps
9 11 (6.15%) Server Building
10 10 (5.59%) CRM
11 9 (5.03%) Mobile Device Management
12 8 (4.47%) Load Balancing
12 8 (4.47%) Systems Analysis
12 8 (4.47%) Test Automation
13 7 (3.91%) Content Management
13 7 (3.91%) Migration
14 6 (3.35%) Application Virtualisation
14 6 (3.35%) Disaster Recovery
14 6 (3.35%) Kalman Filter
Programming Languages
1 50 (27.93%) SQL
2 25 (13.97%) PowerShell
3 10 (5.59%) Java
3 10 (5.59%) T-SQL
4 6 (3.35%) C#
5 1 (0.56%) Python
Qualifications
1 23 (12.85%) Cisco Certification
2 18 (10.06%) CCNA
3 15 (8.38%) CCNP
3 15 (8.38%) Security Cleared
4 12 (6.70%) SC Cleared
5 11 (6.15%) Microsoft Certification
6 9 (5.03%) CCIE
7 8 (4.47%) MCSE
8 6 (3.35%) Degree
8 6 (3.35%) MCSA
9 3 (1.68%) DV Cleared
9 3 (1.68%) Siebel Certification
10 2 (1.12%) DBS Check
10 2 (1.12%) Oracle Certification
11 1 (0.56%) A+ Certification
11 1 (0.56%) CCDP
11 1 (0.56%) CompTIA Security+
11 1 (0.56%) ITIL Foundation Certificate
11 1 (0.56%) MCP
11 1 (0.56%) Network+ Certification
Quality Assurance & Compliance
1 12 (6.70%) SLA
2 7 (3.91%) GDPR
3 3 (1.68%) Data Quality
4 2 (1.12%) ISO/IEC 20000
4 2 (1.12%) ISO/IEC 27001
4 2 (1.12%) QA
System Software
1 83 (46.37%) Active Directory
2 46 (25.70%) VMware Infrastructure
3 43 (24.02%) Hyper-V
4 26 (14.53%) XenDesktop
5 15 (8.38%) XenApp
6 14 (7.82%) VMware ESXi
6 14 (7.82%) vSphere
7 9 (5.03%) Virtual Machines
8 8 (4.47%) VirtualBox
9 5 (2.79%) Microsoft App-V
10 4 (2.23%) Docker
11 1 (0.56%) Citrix Hypervisor
11 1 (0.56%) pfSense
11 1 (0.56%) vCloud
11 1 (0.56%) Virtual Servers
11 1 (0.56%) VMware Server
Systems Management
1 34 (18.99%) SCCM
2 9 (5.03%) vRealize
3 8 (4.47%) SCOM
4 3 (1.68%) Kubernetes
4 3 (1.68%) Microsoft Intune
4 3 (1.68%) NetBackup
4 3 (1.68%) vCenter Server
5 2 (1.12%) CA Spectrum
5 2 (1.12%) Symantec Endpoint Protection
6 1 (0.56%) Backup Exec
6 1 (0.56%) Cisco CUCM
6 1 (0.56%) SCSM
6 1 (0.56%) SCVMM
6 1 (0.56%) WSUS
Vendors
1 74 (41.34%) Microsoft
2 63 (35.20%) VMware
3 53 (29.61%) Citrix
4 33 (18.44%) Cisco
5 16 (8.94%) HP
6 10 (5.59%) ServiceNow
6 10 (5.59%) Veeam
7 9 (5.03%) IBM
7 9 (5.03%) Oracle
8 8 (4.47%) Fujitsu
9 6 (3.35%) Dell
9 6 (3.35%) SolarWinds
10 5 (2.79%) Kofax
10 5 (2.79%) Micro Focus
10 5 (2.79%) NetApp
11 3 (1.68%) Meraki
11 3 (1.68%) Siebel
11 3 (1.68%) SonicWALL
12 2 (1.12%) Gemalto
12 2 (1.12%) Lumension