Period
to 13 November 2018

The median annual salary for a 3rd Line Support was £34,000 in advertised job vacancies in the South East during the 6 months to 13 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > South East
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 390 331 314
Rank change year-on-year -59 -17 +10
Permanent jobs requiring a 3rd Line Support 150 237 312
As % of all permanent IT jobs advertised in the South East 0.52% 0.78% 0.89%
As % of the Job Titles category 0.54% 0.81% 0.92%
Number of salaries quoted 138 212 285
South East median annual salary £34,000 £35,000 £37,000
Median salary % change year-on-year -2.86% -5.41% -3.90%
10th Percentile £27,500 £26,250 £27,500
90th Percentile £47,875 £46,225 £48,750
England median annual salary £35,000 £36,500 £35,000
% change year-on-year -4.11% +4.29% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 27,715 29,370 33,856
% of permanent IT jobs with a recognized job title 96.35% 96.71% 97.05%
Number of salaries quoted 23,071 24,548 28,394
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £26,500 £26,250 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.40%

3rd Line Support
Job Vacancy Trend in the South East

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 3rd Line Support in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the South East.

Salary trend for 3rd Line Support in the South East

3rd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 3rd Line Support in the South East over the 6 months to 13 November 2018.

Salary histogram for 3rd Line Support in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -59 52 £35,000 -2.78% 8
Surrey +55 42 £33,750 -3.57%
Hampshire -19 36 £31,500 -3.53% 7
Berkshire -10 32 £37,500 - 2
West Sussex -8 12 £45,000 +45.16%
Buckinghamshire -21 11 £37,500 -2.60% 2
Oxfordshire -8 9 £34,000 +4.62% 4
M4 Corridor +10 3 £62,500 +92.31%
Kent -4 3 £34,000 +8.80%
East Sussex -10 2 - - 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 13 November 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 3rd Line Support in the job title.

1 113 (75.33%) Windows
2 94 (62.67%) Active Directory
3 84 (56.00%) Windows Server
4 79 (52.67%) Microsoft
5 66 (44.00%) VMware
6 59 (39.33%) Office 365
7 47 (31.33%) Firewall
8 44 (29.33%) Hyper-V
9 43 (28.67%) VMware Infrastructure
10 39 (26.00%) ITIL
10 39 (26.00%) Windows Server 2012
11 37 (24.67%) MS Exchange
12 36 (24.00%) Windows 10
13 35 (23.33%) LAN
13 35 (23.33%) WAN
13 35 (23.33%) Windows Server 2008
14 34 (22.67%) DNS
14 34 (22.67%) Microsoft Certification
15 33 (22.00%) Microsoft Azure
16 32 (21.33%) Linux
16 32 (21.33%) Microsoft Office
17 29 (19.33%) SQL
17 29 (19.33%) DHCP
18 27 (18.00%) TCP/IP
18 27 (18.00%) Citrix
18 27 (18.00%) MCSA
18 27 (18.00%) Windows 7
19 24 (16.00%) Cisco Certification
19 24 (16.00%) CCNA
20 22 (14.67%) SAN

3rd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (24.67%) MS Exchange
2 14 (9.33%) Exchange Server 2013
3 12 (8.00%) SharePoint
4 10 (6.67%) BizTalk Server
4 10 (6.67%) IIS
5 7 (4.67%) Skype for Business
6 4 (2.67%) Exchange Server 2010
7 2 (1.33%) Confluence
Applications
1 32 (21.33%) Microsoft Office
2 4 (2.67%) Microsoft Excel
3 3 (2.00%) Microsoft PowerPoint
4 1 (0.67%) Microsoft Project
4 1 (0.67%) MS Visio
Business Applications
1 3 (2.00%) Dynamics CRM
2 1 (0.67%) Dynamics NAV
Cloud Services
1 59 (39.33%) Office 365
2 33 (22.00%) Microsoft Azure
3 4 (2.67%) Amazon AWS
4 2 (1.33%) G Suite
5 1 (0.67%) Azure Active Directory
5 1 (0.67%) IaaS
5 1 (0.67%) Mimecast
5 1 (0.67%) OneDrive
Communications & Networking
1 47 (31.33%) Firewall
2 35 (23.33%) LAN
2 35 (23.33%) WAN
3 34 (22.67%) DNS
4 29 (19.33%) DHCP
5 27 (18.00%) TCP/IP
6 22 (14.67%) SAN
7 20 (13.33%) VoIP
8 17 (11.33%) VLAN
9 16 (10.67%) VPN
10 15 (10.00%) Wireless
11 14 (9.33%) MPLS
11 14 (9.33%) Network Security
12 12 (8.00%) WLAN
13 10 (6.67%) Wi-Fi
14 9 (6.00%) Internet
15 8 (5.33%) NAS
16 7 (4.67%) H.323
16 7 (4.67%) ISDN
16 7 (4.67%) PBX
Database & Business Intelligence
1 20 (13.33%) SQL Server
2 3 (2.00%) SQL Server 2008
3 2 (1.33%) Data Warehouse
3 2 (1.33%) MySQL
3 2 (1.33%) RDBMS
3 2 (1.33%) Relational Database
4 1 (0.67%) NoSQL
4 1 (0.67%) PostgreSQL
4 1 (0.67%) SQL Server 2005
Development Applications
1 3 (2.00%) MSI
2 2 (1.33%) Visual Studio
3 1 (0.67%) Visual Studio Team System
General
1 13 (8.67%) Finance
2 5 (3.33%) Telecoms
3 4 (2.67%) Electronics
3 4 (2.67%) Law
4 3 (2.00%) Automotive
4 3 (2.00%) Banking
4 3 (2.00%) Manufacturing
4 3 (2.00%) Marketing
4 3 (2.00%) Retail
5 2 (1.33%) Back Office
5 2 (1.33%) Billing
5 2 (1.33%) Online Betting
6 1 (0.67%) Advertising
6 1 (0.67%) French Language
6 1 (0.67%) German Language
6 1 (0.67%) Legal
6 1 (0.67%) Military
6 1 (0.67%) Russian Language
6 1 (0.67%) Spanish Language
Libraries, Frameworks & Software Standards
1 10 (6.67%) RabbitMQ
2 7 (4.67%) .NET
3 2 (1.33%) LDAP
3 2 (1.33%) WCF
4 1 (0.67%) KML
4 1 (0.67%) Web Services
4 1 (0.67%) WebRTC
Miscellaneous
1 15 (10.00%) Data Centre
2 10 (6.67%) CMDB
3 7 (4.67%) Driving Licence
4 5 (3.33%) Self-Motivation
5 3 (2.00%) Analytical Skills
5 3 (2.00%) Fintech
5 3 (2.00%) Replication
6 2 (1.33%) Computer Science
6 2 (1.33%) e-Learning
7 1 (0.67%) Clustering
7 1 (0.67%) Hybrid Cloud
7 1 (0.67%) Infotainment
7 1 (0.67%) Management Information System
7 1 (0.67%) Mobile App
7 1 (0.67%) NHS
7 1 (0.67%) PKI
Operating Systems
1 113 (75.33%) Windows
2 84 (56.00%) Windows Server
3 39 (26.00%) Windows Server 2012
4 36 (24.00%) Windows 10
5 35 (23.33%) Windows Server 2008
6 32 (21.33%) Linux
7 27 (18.00%) Windows 7
8 16 (10.67%) Windows 8
9 9 (6.00%) Ubuntu
10 7 (4.67%) CentOS
10 7 (4.67%) Windows Vista
11 6 (4.00%) Unix
12 4 (2.67%) AIX
12 4 (2.67%) Mac OS X
13 3 (2.00%) Mac OS
14 2 (1.33%) Solaris
14 2 (1.33%) SUSE
14 2 (1.33%) Windows Server 2003
Processes & Methodologies
1 39 (26.00%) ITIL
2 16 (10.67%) Problem-Solving
3 11 (7.33%) Change Control
3 11 (7.33%) Configuration Management
3 11 (7.33%) ITIL V3
3 11 (7.33%) Service Management
4 10 (6.67%) Infrastructure Engineering
4 10 (6.67%) ITSM
4 10 (6.67%) Load Balancing
4 10 (6.67%) Mobile Device Management
4 10 (6.67%) Supplier Management
5 8 (5.33%) Network Design
5 8 (5.33%) Network Virtualisation
6 6 (4.00%) Presales
7 5 (3.33%) Business Intelligence
7 5 (3.33%) CRM
7 5 (3.33%) Migration
7 5 (3.33%) Root Cause Analysis
7 5 (3.33%) Software Deployment
8 4 (2.67%) Disaster Recovery
Programming Languages
1 29 (19.33%) SQL
2 11 (7.33%) PowerShell
3 4 (2.67%) C#
4 3 (2.00%) C
5 2 (1.33%) Java
6 1 (0.67%) C++
6 1 (0.67%) PL/SQL
6 1 (0.67%) VB
6 1 (0.67%) VB.NET
6 1 (0.67%) VBScript
Qualifications
1 34 (22.67%) Microsoft Certification
2 27 (18.00%) MCSA
3 24 (16.00%) CCNA
3 24 (16.00%) Cisco Certification
4 17 (11.33%) MCSE
5 14 (9.33%) MCP
6 10 (6.67%) LPIC
7 9 (6.00%) ITIL Certification
8 7 (4.67%) Degree
9 6 (4.00%) Security Cleared
9 6 (4.00%) VMware Certified Professional (VCP)
10 4 (2.67%) SC Cleared
11 3 (2.00%) A+ Certification
11 3 (2.00%) CCNP
11 3 (2.00%) CompTIA Security+
11 3 (2.00%) MCITP
11 3 (2.00%) MCTS
11 3 (2.00%) Network+ Certification
12 2 (1.33%) Computer Science Degree
12 2 (1.33%) DBS Check
Quality Assurance & Compliance
1 18 (12.00%) SLA
2 3 (2.00%) GDPR
2 3 (2.00%) PMO
3 1 (0.67%) ISO 22301
3 1 (0.67%) ISO/IEC 27001
System Software
1 94 (62.67%) Active Directory
2 44 (29.33%) Hyper-V
3 43 (28.67%) VMware Infrastructure
4 13 (8.67%) XenApp
5 8 (5.33%) XenDesktop
6 3 (2.00%) pfSense
6 3 (2.00%) VirtualBox
6 3 (2.00%) VMware ESXi
6 3 (2.00%) vSphere
7 2 (1.33%) Docker
7 2 (1.33%) Virtual Machines
8 1 (0.67%) DFS Replication
8 1 (0.67%) ProxySG
8 1 (0.67%) Sendmail
8 1 (0.67%) VMware Workstation
Systems Management
1 12 (8.00%) SCCM
2 8 (5.33%) Backup Exec
3 7 (4.67%) WSUS
4 6 (4.00%) Norton AntiVirus
5 4 (2.67%) NetBackup
6 2 (1.33%) Microsoft Intune
6 2 (1.33%) Systems Management Server (SMS)
7 1 (0.67%) Microsoft Clustering
7 1 (0.67%) SCOM
7 1 (0.67%) Single Sign-On
Vendors
1 79 (52.67%) Microsoft
2 66 (44.00%) VMware
3 27 (18.00%) Citrix
4 21 (14.00%) Cisco
5 7 (4.67%) Symantec
5 7 (4.67%) Veeam
6 6 (4.00%) Apple
6 6 (4.00%) HP
6 6 (4.00%) IBM
7 5 (3.33%) Google
8 4 (2.67%) Avaya
8 4 (2.67%) Dell
8 4 (2.67%) Meraki
9 3 (2.00%) Fortinet
9 3 (2.00%) Huawei
9 3 (2.00%) Ruckus Wireless
9 3 (2.00%) SAP
10 2 (1.33%) Oracle
10 2 (1.33%) Salesforce.com
10 2 (1.33%) Virgin Media