Period
to 23 October 2018

The median annual salary for a Head of Service Management was £83,750 in advertised job vacancies during the 6 months to 23 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Head of Service Management
UK
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 1130 1178 1208
Rank change year-on-year +48 +30 +63
Permanent jobs requiring a Head of Service Management 27 18 29
As % of all permanent IT jobs advertised in the UK 0.016% 0.010% 0.015%
As % of the Job Titles category 0.017% 0.011% 0.016%
Number of salaries quoted 22 15 18
UK median annual salary £83,750 £72,500 £92,500
Median salary % change year-on-year +15.52% -21.62% +23.33%
10th Percentile £52,500 £50,765 £51,058
90th Percentile £120,250 £85,500 £109,000
UK excluding London median annual salary £55,000 £72,500 £98,750
% change year-on-year -24.14% -26.58% +41.07%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 158,028 168,578 183,103
% of permanent IT jobs with a recognized job title 95.91% 95.95% 96.56%
Number of salaries quoted 127,272 135,008 153,428
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Head of Service Management
Job Vacancy Trend

Job postings that featured Head of Service Management in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Head of Service Management in the UK

Head of Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Head of Service Management.

Salary trend for Head of Service Management in the UK

Head of Service Management
Salary Histogram

The salary distribution of IT jobs citing Head of Service Management over the 6 months to 23 October 2018.

Salary histogram for Head of Service Management in the UK

Head of Service Management
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Head of Service Management within the UK over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 26 £82,500 +13.79% 2
London +37 17 £85,000 +21.43% 1
UK excluding London +23 9 £55,000 -24.14% 1
North of England +28 3 £55,000 -24.14%
Midlands +23 3 £47,500 -34.48% 1
Yorkshire +21 3 £55,000 -
West Midlands +43 2 - - 1
South East +2 2 £76,250 -
East Midlands -3 1 £47,500 -34.48%
Scotland - 1 £92,500 -

Head of Service Management Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2018, Head of Service Management job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Head of Service Management in the job title.

1 26 (96.30%) Service Management
2 20 (74.07%) ITIL
3 18 (66.67%) Service Delivery
4 12 (44.44%) Stakeholder Management
5 11 (40.74%) Finance
5 11 (40.74%) ITIL Certification
6 7 (25.93%) Resource Management
6 7 (25.93%) Performance Management
6 7 (25.93%) People Management
7 6 (22.22%) ITSM
8 5 (18.52%) Management Information System
8 5 (18.52%) Problem Management
8 5 (18.52%) Product Management
8 5 (18.52%) Coaching
8 5 (18.52%) Analytical Skills
8 5 (18.52%) Customer Requirements
8 5 (18.52%) Analytical Thinking
9 4 (14.81%) Service Design
9 4 (14.81%) ServiceNow
9 4 (14.81%) DevOps
10 3 (11.11%) Retail
10 3 (11.11%) Agile Software Development
10 3 (11.11%) Customer Engagement
10 3 (11.11%) SaaS
10 3 (11.11%) Continuous Improvement
10 3 (11.11%) FMCG
10 3 (11.11%) Marketing
10 3 (11.11%) Virtual Team
10 3 (11.11%) Problem-Solving
11 2 (7.41%) Service Delivery Management

Head of Service Management Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 3 (11.11%) SaaS
2 2 (7.41%) Amazon AWS
2 2 (7.41%) Office 365
2 2 (7.41%) Yammer
Communications & Networking
1 2 (7.41%) Skype
General
1 11 (40.74%) Finance
2 3 (11.11%) Marketing
2 3 (11.11%) Retail
3 2 (7.41%) Advertising
4 1 (3.70%) Banking
4 1 (3.70%) Billing
4 1 (3.70%) Games
4 1 (3.70%) Law
4 1 (3.70%) Legal
4 1 (3.70%) Telecoms
Miscellaneous
1 5 (18.52%) Analytical Skills
1 5 (18.52%) Management Information System
2 3 (11.11%) FMCG
2 3 (11.11%) Virtual Team
3 2 (7.41%) CMDB
4 1 (3.70%) Mobile App
4 1 (3.70%) Public Cloud
Operating Systems
1 1 (3.70%) Windows
Processes & Methodologies
1 26 (96.30%) Service Management
2 20 (74.07%) ITIL
3 18 (66.67%) Service Delivery
4 12 (44.44%) Stakeholder Management
5 7 (25.93%) People Management
5 7 (25.93%) Performance Management
5 7 (25.93%) Resource Management
6 6 (22.22%) ITSM
7 5 (18.52%) Analytical Thinking
7 5 (18.52%) Coaching
7 5 (18.52%) Customer Requirements
7 5 (18.52%) Problem Management
7 5 (18.52%) Product Management
8 4 (14.81%) DevOps
8 4 (14.81%) Service Design
9 3 (11.11%) Agile Software Development
9 3 (11.11%) Continuous Improvement
9 3 (11.11%) Customer Engagement
9 3 (11.11%) Problem-Solving
10 2 (7.41%) Contract Management
Programming Languages
1 2 (7.41%) C
Qualifications
1 11 (40.74%) ITIL Certification
2 1 (3.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (7.41%) SLA
2 1 (3.70%) ISO/IEC 20000
2 1 (3.70%) QA
System Software
1 2 (7.41%) Virtual Servers
2 1 (3.70%) Active Directory
Vendors
1 4 (14.81%) ServiceNow