Period
to 20 November 2017

The median annual salary for a Head of Service Management was £70,000 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Head of Service Management
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 1169 1179 1263
Rank change year-on-year +10 +84 +39
Permanent jobs requiring a Head of Service Management 20 40 48
As % of all permanent IT jobs advertised in the UK 0.011% 0.021% 0.022%
As % of the Job Titles category 0.012% 0.022% 0.023%
Number of salaries quoted 17 24 40
UK median annual salary £70,000 £82,500 £73,750
Median salary % change year-on-year -15.15% +11.86% +13.46%
10th Percentile £52,177 £51,058 £55,000
90th Percentile £84,500 £107,500 £101,000
UK excluding London median annual salary £55,000 £80,000 £67,500
% change year-on-year -31.25% +18.52% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Head of Service Management
Job Vacancy Trend

Job postings that featured Head of Service Management in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Head of Service Management in the UK

Head of Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Head of Service Management.

Salary trend for Head of Service Management in the UK

Head of Service Management
Salary Histogram

The salary distribution of IT jobs citing Head of Service Management over the 6 months to 20 November 2017.

Salary histogram for Head of Service Management in the UK

Head of Service Management
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Head of Service Management within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 20 £70,000 -15.15% 1
UK excluding London +12 14 £55,000 -31.25% 1
London -2 6 £70,000 -17.65%
South East +44 5 £75,000 -11.76%
South West +5 4 £55,000 -
Midlands +4 3 £72,500 -3.33%
North of England +2 2 £72,500 -30.12%
West Midlands -2 2 - -
Yorkshire 0 1 - -
East Midlands - 1 £72,500 -
North West - 1 £72,500 -

Head of Service Management Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Head of Service Management job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Head of Service Management in the job title.

1 18 (90.00%) Service Management
2 14 (70.00%) Service Delivery
3 12 (60.00%) ITIL
4 11 (55.00%) Incident Management
5 9 (45.00%) Problem Management
6 6 (30.00%) ServiceNow
6 6 (30.00%) ITIL Foundation Certificate
6 6 (30.00%) Finance
7 5 (25.00%) VMware
7 5 (25.00%) Office 365
8 4 (20.00%) Microsoft Azure
8 4 (20.00%) VMware Infrastructure
8 4 (20.00%) Coaching
8 4 (20.00%) People Management
8 4 (20.00%) Performance Measurement
8 4 (20.00%) ITSM
8 4 (20.00%) Agile Software Development
8 4 (20.00%) Operations Management
8 4 (20.00%) QA
8 4 (20.00%) Change Management
8 4 (20.00%) VoIP
8 4 (20.00%) Citrix
9 3 (15.00%) SLA
9 3 (15.00%) CMDB
9 3 (15.00%) IT Strategy
9 3 (15.00%) Continuous Improvement
10 2 (10.00%) Cybersecurity
10 2 (10.00%) Hedge funds
10 2 (10.00%) Trend Analysis
10 2 (10.00%) Data Protection

Head of Service Management Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 5 (25.00%) Office 365
2 4 (20.00%) Microsoft Azure
3 1 (5.00%) IaaS
Communications & Networking
1 4 (20.00%) VoIP
2 1 (5.00%) Firewall
2 1 (5.00%) MPLS
2 1 (5.00%) SAN
General
1 6 (30.00%) Finance
2 2 (10.00%) Banking
2 2 (10.00%) Investment Banking
Miscellaneous
1 3 (15.00%) CMDB
2 2 (10.00%) Equities
2 2 (10.00%) Hedge funds
3 1 (5.00%) Blackberry
3 1 (5.00%) iPhone
3 1 (5.00%) Management Information System
Processes & Methodologies
1 18 (90.00%) Service Management
2 14 (70.00%) Service Delivery
3 12 (60.00%) ITIL
4 11 (55.00%) Incident Management
5 9 (45.00%) Problem Management
6 4 (20.00%) Agile Software Development
6 4 (20.00%) Change Management
6 4 (20.00%) Coaching
6 4 (20.00%) ITSM
6 4 (20.00%) Operations Management
6 4 (20.00%) People Management
6 4 (20.00%) Performance Measurement
7 3 (15.00%) Continuous Improvement
7 3 (15.00%) IT Strategy
8 2 (10.00%) Cybersecurity
8 2 (10.00%) Data Protection
8 2 (10.00%) Logistics
8 2 (10.00%) Service Design
8 2 (10.00%) Supplier Management
8 2 (10.00%) Trend Analysis
Qualifications
1 6 (30.00%) ITIL Foundation Certificate
2 2 (10.00%) Security Cleared
Quality Assurance & Compliance
1 4 (20.00%) QA
2 3 (15.00%) SLA
System Software
1 4 (20.00%) VMware Infrastructure
Vendors
1 6 (30.00%) ServiceNow
2 5 (25.00%) VMware
3 4 (20.00%) Citrix
4 2 (10.00%) Capita
4 2 (10.00%) Fidessa
5 1 (5.00%) CheckPoint
5 1 (5.00%) Cisco
5 1 (5.00%) Microsoft
5 1 (5.00%) WatchGuard