1st/2nd Line Support
UK > Work from Home
The median 1st/2nd Line Support salary for remote/hybrid work is £30,000 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 13 Jan 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 339 | 429 | 439 |
| Rank change year-on-year | +90 | +10 | +203 |
| Permanent jobs requiring a 1st/2nd Line Support | 35 | 11 | 47 |
| As % of all permanent jobs with remote/hybrid work options | 0.23% | 0.067% | 0.22% |
| As % of the Job Titles category | 0.25% | 0.070% | 0.23% |
| Number of salaries quoted | 35 | 11 | 42 |
| 10th Percentile | - | £26,500 | £21,250 |
| 25th Percentile | £26,000 | £26,750 | £26,500 |
| Median annual salary (50th Percentile) | £30,000 | £32,500 | £30,000 |
| Median % change year-on-year | -7.69% | +8.33% | -6.25% |
| 75th Percentile | £31,000 | £35,000 | £45,000 |
| 90th Percentile | £33,750 | - | - |
| UK median annual salary | £30,000 | £35,000 | £31,000 |
| % change year-on-year | -14.29% | +12.90% | +3.33% |
All Permanent IT Job Roles
Work from Home
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in Work from Home with a recognized job title | 14,085 | 15,725 | 20,831 |
| % of permanent jobs with a recognized job title | 93.69% | 96.08% | 95.93% |
| Number of salaries quoted | 9,171 | 9,465 | 17,064 |
| 10th Percentile | £30,000 | £35,500 | £35,573 |
| 25th Percentile | £42,500 | £46,250 | £45,000 |
| Median annual salary (50th Percentile) | £60,000 | £61,644 | £60,000 |
| Median % change year-on-year | -2.67% | +2.74% | -4.00% |
| 75th Percentile | £78,750 | £80,000 | £78,750 |
| 90th Percentile | £97,500 | £98,474 | £96,539 |
| UK median annual salary | £55,000 | £60,000 | £57,500 |
| % change year-on-year | -8.33% | +4.35% | -4.17% |
1st/2nd Line Support
Job Vacancy Trend for Remote/Hybrid Roles
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.
1st/2nd Line Support
Salary Trend for Remote/Hybrid Jobs
Salary distribution trend for remote 1st/2nd Line Support job vacancies.
1st/2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs
For the 6 months to 13 January 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: