2nd Line Support Contracts

Second Line Support
UK

The median Second Line Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 372 345 336
Rank change year-on-year -27 -9 +147
Contract jobs requiring a 2nd Line Support 220 403 684
As % of all contract jobs advertised in the UK 0.51% 0.69% 0.78%
As % of the Job Titles category 0.55% 0.73% 0.81%
Number of daily rates quoted 167 274 469
10th Percentile £147 £161 £131
25th Percentile £175 £181 £158
Median daily rate (50th Percentile) £200 £210 £190
Median % change year-on-year -4.76% +10.53% +10.14%
75th Percentile £234 £273 £238
90th Percentile £296 £330 £288
UK excluding London median daily rate £200 £203 £180
% change year-on-year -1.32% +12.60% +12.50%
Number of hourly rates quoted 18 27 94
10th Percentile £14.27 £17.00 £15.01
25th Percentile £17.25 £17.50 £16.28
Median hourly rate £17.72 £20.00 £20.00
Median % change year-on-year -11.40% - +17.65%
75th Percentile £20.37 £25.36 £23.87
90th Percentile £23.77 £29.74 £23.91
UK excluding London median hourly rate £17.50 £20.00 £18.00
% change year-on-year -12.50% +11.11% +11.63%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,719 54,978 83,963
% of contract IT jobs with a recognized job title 92.74% 94.64% 95.46%
Number of daily rates quoted 25,839 38,395 59,001
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,655 1,545 2,052
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.25 £15.63
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.74 £76.40 £63.75
UK excluding London median hourly rate £40.00 £42.50 £19.52
% change year-on-year -5.88% +117.73% +2.74%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support.

Daily rate trend for 2nd Line Support in the UK

2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support over the 6 months to 7 May 2024.

Daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support.

Hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -25 208 £200 -4.76% 137
UK excluding London -17 154 £200 -1.32% 117
London +25 65 £198 -12.22% 25
Midlands +55 56 £200 -20.00% 23
West Midlands +51 41 £200 +14.29% 16
North of England +11 29 £190 -5.00% 18
South East -49 26 £188 -10.71% 33
South West 0 23 £190 -7.32% 19
Work from Home +58 21 £225 +9.76% 40
East Midlands +17 15 £210 -32.69% 7
North West +14 14 £189 -5.63% 13
Yorkshire +23 13 £190 -2.56% 5
East of England -12 9 £213 +16.44% 17
Scotland +33 8 £195 +7.59% 5
North East +13 2 £195 +17.29%
Northern Ireland +8 2 £145 -
Wales +13 1 £135 -32.50% 4

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 7 May 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 143 (65.00%) Windows
2 121 (55.00%) Microsoft
3 107 (48.64%) Microsoft 365
4 105 (47.73%) Active Directory
5 89 (40.45%) Social Skills
6 67 (30.45%) Windows 10
6 67 (30.45%) Microsoft Office
7 51 (23.18%) SCCM
8 49 (22.27%) Customer Service
9 42 (19.09%) Azure
10 38 (17.27%) Microsoft Exchange
11 37 (16.82%) Microsoft Intune
12 34 (15.45%) Security Cleared
13 33 (15.00%) WAN
13 33 (15.00%) ITIL
14 32 (14.55%) Problem-Solving
15 27 (12.27%) Degree
16 24 (10.91%) VPN
17 22 (10.00%) SC Cleared
18 21 (9.55%) Analytical Skills
18 21 (9.55%) DNS
18 21 (9.55%) SLA
18 21 (9.55%) Apple
18 21 (9.55%) VMware
18 21 (9.55%) Windows Server
19 19 (8.64%) LAN
20 18 (8.18%) Asset Management
20 18 (8.18%) Public Sector
21 17 (7.73%) VMware Infrastructure
22 16 (7.27%) Mac OS

2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (17.27%) Microsoft Exchange
2 14 (6.36%) SharePoint
3 2 (0.91%) Exchange Server 2013
4 1 (0.45%) Exchange Server 2007
Applications
1 67 (30.45%) Microsoft Office
2 8 (3.64%) Microsoft Excel
3 4 (1.82%) Microsoft PowerPoint
4 1 (0.45%) Spreadsheet
Business Applications
1 1 (0.45%) assyst
Cloud Services
1 107 (48.64%) Microsoft 365
2 42 (19.09%) Azure
3 14 (6.36%) OneDrive
4 7 (3.18%) Entra ID
4 7 (3.18%) WhatsApp
5 4 (1.82%) Asana
5 4 (1.82%) Slack
6 3 (1.36%) Google Workspace
7 1 (0.45%) AWS
7 1 (0.45%) Dynamics 365
7 1 (0.45%) Power Platform
7 1 (0.45%) Yammer
Communications & Networking
1 33 (15.00%) WAN
2 24 (10.91%) VPN
3 21 (9.55%) DNS
4 19 (8.64%) LAN
5 16 (7.27%) Firewall
5 16 (7.27%) TCP/IP
5 16 (7.27%) Wi-Fi
6 15 (6.82%) BGP
6 15 (6.82%) IPsec
6 15 (6.82%) MPLS
7 13 (5.91%) VLAN
8 11 (5.00%) DHCP
8 11 (5.00%) VoIP
9 8 (3.64%) SD-WAN
10 7 (3.18%) Wireless
11 5 (2.27%) Internet
11 5 (2.27%) Remote Desktop
12 4 (1.82%) Ethernet
12 4 (1.82%) WebEx
13 3 (1.36%) FTP
Database & Business Intelligence
1 1 (0.45%) Power BI
Development Applications
1 10 (4.55%) JIRA
2 1 (0.45%) Hudson
General
1 89 (40.45%) Social Skills
2 21 (9.55%) Analytical Skills
3 18 (8.18%) Public Sector
4 14 (6.36%) Finance
5 10 (4.55%) Documentation Skills
6 9 (4.09%) Marketing
7 8 (3.64%) Manufacturing
8 7 (3.18%) Banking
8 7 (3.18%) Law
8 7 (3.18%) Legal
8 7 (3.18%) Organisational Skills
8 7 (3.18%) Telecoms
9 5 (2.27%) Pharmaceutical
10 3 (1.36%) Advertising
10 3 (1.36%) Electronics
10 3 (1.36%) Multimedia
10 3 (1.36%) Presentation Skills
11 2 (0.91%) Automotive
11 2 (0.91%) Billing
11 2 (0.91%) Local Government
Libraries, Frameworks & Software Standards
1 3 (1.36%) Middleware
1 3 (1.36%) XMPP
2 1 (0.45%) .NET
2 1 (0.45%) CSS
2 1 (0.45%) Rendezvous
2 1 (0.45%) TIBCO EMS
2 1 (0.45%) XML
Miscellaneous
1 15 (6.82%) PKI
2 13 (5.91%) Driving Licence
3 10 (4.55%) iPad
4 9 (4.09%) Self-Motivation
5 8 (3.64%) Clustering
5 8 (3.64%) Smartphone
6 7 (3.18%) Management Information System
6 7 (3.18%) Video Conferencing
7 6 (2.73%) Onboarding
8 3 (1.36%) iPhone
8 3 (1.36%) NHS
9 2 (0.91%) Blackberry
9 2 (0.91%) Data Centre
9 2 (0.91%) Enterprise Software
9 2 (0.91%) Foreign Exchange (FX)
9 2 (0.91%) PDA
9 2 (0.91%) Virtual Team
10 1 (0.45%) BYOD
10 1 (0.45%) Digital Signage
10 1 (0.45%) Public Cloud
Operating Systems
1 143 (65.00%) Windows
2 67 (30.45%) Windows 10
3 21 (9.55%) Windows Server
4 16 (7.27%) Mac OS
5 13 (5.91%) Windows Server 2012
6 12 (5.45%) Windows Server 2019
7 10 (4.55%) Apple iOS
8 8 (3.64%) Android
8 8 (3.64%) Linux
8 8 (3.64%) Windows Server 2016
9 6 (2.73%) Windows 7
10 4 (1.82%) Windows Server 2008
11 3 (1.36%) Mac OS X
12 1 (0.45%) OpenVMS
12 1 (0.45%) Unix
12 1 (0.45%) VMS
Processes & Methodologies
1 49 (22.27%) Customer Service
2 33 (15.00%) ITIL
3 32 (14.55%) Problem-Solving
4 18 (8.18%) Asset Management
5 16 (7.27%) Mobile Device Management
6 12 (5.45%) Service Delivery
7 11 (5.00%) Service Management
8 10 (4.55%) Incident Management
9 8 (3.64%) Cybersecurity
9 8 (3.64%) Decision-Making
9 8 (3.64%) Proactive Monitoring
10 6 (2.73%) ITSM
10 6 (2.73%) Migration
10 6 (2.73%) PRINCE2
10 6 (2.73%) Quality Management
11 5 (2.27%) Network Monitoring
11 5 (2.27%) Patch Management
11 5 (2.27%) Security Monitoring
11 5 (2.27%) Software Deployment
11 5 (2.27%) Ticket Management
Programming Languages
1 11 (5.00%) PowerShell
2 4 (1.82%) JavaScript
2 4 (1.82%) Python
Qualifications
1 34 (15.45%) Security Cleared
2 27 (12.27%) Degree
3 22 (10.00%) SC Cleared
4 10 (4.55%) Microsoft Certification
5 6 (2.73%) A+ Certification
5 6 (2.73%) CCNA
5 6 (2.73%) Cisco Certification
6 5 (2.27%) DV Cleared
6 5 (2.27%) ITIL Certification
6 5 (2.27%) MCSA
6 5 (2.27%) MCSE
7 4 (1.82%) MCP
8 2 (0.91%) DBS Check
8 2 (0.91%) MCITP
Quality Assurance & Compliance
1 21 (9.55%) SLA
2 5 (2.27%) ISO 9000
3 2 (0.91%) Disclosure Scotland
System Software
1 105 (47.73%) Active Directory
2 17 (7.73%) VMware Infrastructure
3 11 (5.00%) Hyper-V
4 2 (0.91%) Terminal Services
5 1 (0.45%) Virtual Servers
5 1 (0.45%) VMware ESXi
5 1 (0.45%) vSphere
Systems Management
1 51 (23.18%) SCCM
2 37 (16.82%) Microsoft Intune
3 9 (4.09%) Autotask
3 9 (4.09%) Jamf Pro
4 8 (3.64%) Failover Clustering
5 4 (1.82%) Systems Management Server (SMS)
6 3 (1.36%) AppManager
7 2 (0.91%) WSUS
8 1 (0.45%) AirWatch
8 1 (0.45%) ITRS Geneos
8 1 (0.45%) Nessus
8 1 (0.45%) PaperCut
8 1 (0.45%) Single Sign-On
Vendors
1 121 (55.00%) Microsoft
2 21 (9.55%) Apple
2 21 (9.55%) VMware
3 15 (6.82%) Cisco
3 15 (6.82%) Juniper
4 11 (5.00%) ServiceNow
5 6 (2.73%) Datto
6 4 (1.82%) Citrix
6 4 (1.82%) Fujitsu
6 4 (1.82%) Palo Alto
6 4 (1.82%) Remedy
6 4 (1.82%) SAP
6 4 (1.82%) Zscaler
7 3 (1.36%) Dell
7 3 (1.36%) Google
7 3 (1.36%) HP
7 3 (1.36%) Ivanti
7 3 (1.36%) Veeam
8 2 (0.91%) Avaya
8 2 (0.91%) MobileIron