Service Manager Contracts

Services Manager
UK

The median Services Manager daily rate in the UK is £500 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 315 298 309
Rank change year-on-year -17 +11 +44
Contract jobs requiring a Service Manager 293 506 773
As % of all contract jobs advertised in the UK 0.68% 0.88% 0.88%
As % of the Job Titles category 0.73% 0.92% 0.93%
Number of daily rates quoted 196 373 583
10th Percentile £306 £350 £363
25th Percentile £413 £411 £413
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +11.11%
75th Percentile £588 £588 £585
90th Percentile £625 £709 £638
UK excluding London median daily rate £505 £475 £475
% change year-on-year +6.21% - +11.76%
Number of hourly rates quoted 8 5 9
10th Percentile £26.11 £9.38 £19.03
25th Percentile £29.75 - £22.75
Median hourly rate £30.00 £12.95 £29.50
Median % change year-on-year +131.66% -56.10% -7.25%
75th Percentile £40.91 £58.75 £33.75
90th Percentile £72.90 £61.90 £35.48
UK excluding London median hourly rate £30.00 £12.95 £23.50
% change year-on-year +131.66% -44.89% -27.94%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,895 54,705 83,445
% of contract IT jobs with a recognized job title 92.77% 94.63% 95.43%
Number of daily rates quoted 25,959 38,196 58,620
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,673 1,532 2,041
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.75
Median hourly rate £37.50 £45.00 £23.91
Median % change year-on-year -16.67% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.43 £20.00
% change year-on-year -5.73% +112.16% +5.26%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Manager.

Daily rate trend for Service Manager in the UK

Service Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Manager over the 6 months to 11 May 2024.

Daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Manager.

Hourly rate trend for Service Manager in the UK

Service Manager
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Manager over the 6 months to 11 May 2024.

Hourly rate histogram for Service Manager in the UK

Service Manager
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -19 250 £500 - 209
UK excluding London -43 143 £505 +6.21% 155
Work from Home +35 110 £500 +0.50% 64
London +16 101 £500 -4.76% 62
South West +32 51 £541 +8.10% 16
North of England -11 29 £484 -0.72% 45
South East -37 29 £525 +16.67% 38
Midlands +10 20 £523 -5.00% 31
North West -12 17 £493 +3.79% 32
Scotland +19 12 £600 +33.33% 7
East Midlands +4 12 £500 -14.89% 11
Yorkshire -2 11 £475 -11.21% 11
West Midlands +10 8 £550 +4.76% 20
East of England 0 3 £450 +12.50% 18
North East +14 1 - - 2

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, Service Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Manager in the job title.

1 149 (50.85%) Service Delivery
2 139 (47.44%) ITIL
3 135 (46.08%) Service Management
4 86 (29.35%) Security Cleared
5 75 (25.60%) SC Cleared
6 67 (22.87%) ITSM
7 63 (21.50%) Social Skills
8 57 (19.45%) Service Design
9 50 (17.06%) Public Sector
10 43 (14.68%) Finance
11 36 (12.29%) Agile
12 35 (11.95%) Microsoft
13 32 (10.92%) Problem-Solving
14 31 (10.58%) Continuous Improvement
15 26 (8.87%) ServiceNow
15 26 (8.87%) SLA
16 25 (8.53%) Change Management
16 25 (8.53%) Customer Service
17 23 (7.85%) Stakeholder Management
18 22 (7.51%) Project Management
19 21 (7.17%) Problem Management
19 21 (7.17%) Acceptance Criteria
20 19 (6.48%) Azure
20 19 (6.48%) Business Analysis
21 18 (6.14%) Incident Management
21 18 (6.14%) Analytical Skills
21 18 (6.14%) Project Delivery
22 17 (5.80%) Decision-Making
22 17 (5.80%) Telecoms
23 16 (5.46%) Migration

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (2.39%) SharePoint
2 4 (1.37%) Confluence
3 3 (1.02%) Adobe Experience Manager
4 2 (0.68%) ArcGIS
5 1 (0.34%) Apache
5 1 (0.34%) CMS
5 1 (0.34%) IIS
5 1 (0.34%) Microsoft Exchange
5 1 (0.34%) Tomcat
Applications
1 12 (4.10%) Microsoft Excel
1 12 (4.10%) Microsoft PowerPoint
2 3 (1.02%) Microsoft Office
3 2 (0.68%) Spreadsheet
4 1 (0.34%) Microsoft Project
4 1 (0.34%) MS Visio
Business Applications
1 16 (5.46%) Remedy ITSM
2 3 (1.02%) SAP ERP
2 3 (1.02%) Shopify
3 2 (0.68%) SAP S/4HANA
Cloud Services
1 19 (6.48%) Azure
2 15 (5.12%) Microsoft 365
2 15 (5.12%) SaaS
3 13 (4.44%) AWS
4 12 (4.10%) Power Platform
5 7 (2.39%) Salesforce Service Cloud
6 3 (1.02%) BigCommerce
7 2 (0.68%) Azure DevOps
7 2 (0.68%) Cloud Computing
7 2 (0.68%) GCP
7 2 (0.68%) Google Workspace
7 2 (0.68%) IaaS
7 2 (0.68%) PaaS
7 2 (0.68%) WhatsApp
8 1 (0.34%) Entra ID
8 1 (0.34%) Mimecast
8 1 (0.34%) OneDrive
8 1 (0.34%) PowerApps
8 1 (0.34%) ShareGate
Communications & Networking
1 12 (4.10%) SD-WAN
2 3 (1.02%) Firewall
2 3 (1.02%) VPN
3 1 (0.34%) DHCP
3 1 (0.34%) DNS
3 1 (0.34%) Intranet
3 1 (0.34%) Intrusion Detection
3 1 (0.34%) Wireless
Database & Business Intelligence
1 11 (3.75%) Power BI
2 4 (1.37%) MySQL
3 3 (1.02%) Geospatial Data
4 2 (0.68%) GIS
5 1 (0.34%) MariaDB
5 1 (0.34%) Relational Database
5 1 (0.34%) SAP HANA
Development Applications
1 7 (2.39%) JIRA
2 3 (1.02%) Maven
3 1 (0.34%) Git
General
1 63 (21.50%) Social Skills
2 50 (17.06%) Public Sector
3 43 (14.68%) Finance
4 18 (6.14%) Analytical Skills
5 17 (5.80%) Telecoms
6 14 (4.78%) Legal
7 7 (2.39%) Influencing Skills
8 6 (2.05%) Marketing
9 5 (1.71%) Local Government
9 5 (1.71%) Presentation Skills
9 5 (1.71%) Retail
10 4 (1.37%) French Language
10 4 (1.37%) Organisational Skills
10 4 (1.37%) Publishing
11 3 (1.02%) Billing
11 3 (1.02%) Law
11 3 (1.02%) Police
12 2 (0.68%) Banking
12 2 (0.68%) German Language
12 2 (0.68%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (2.39%) CSS
2 4 (1.37%) AngularJS
2 4 (1.37%) HTML
3 3 (1.02%) J2EE
3 3 (1.02%) jQuery
3 3 (1.02%) REST
3 3 (1.02%) Sass
3 3 (1.02%) Spring
3 3 (1.02%) Spring MVC
3 3 (1.02%) Twitter Bootstrap
3 3 (1.02%) VML
3 3 (1.02%) Web Services
3 3 (1.02%) XML
4 1 (0.34%) CSS3
4 1 (0.34%) HTML5
4 1 (0.34%) React
4 1 (0.34%) Vue
Miscellaneous
1 13 (4.44%) CMDB
2 12 (4.10%) Management Information System
3 11 (3.75%) Onboarding
4 6 (2.05%) Self-Motivation
5 5 (1.71%) Virtual Team
6 2 (0.68%) Algorithms
6 2 (0.68%) Analytical Mindset
6 2 (0.68%) Data Centre
6 2 (0.68%) Greenfield Project
6 2 (0.68%) Legacy Applications
6 2 (0.68%) PMI
7 1 (0.34%) Cloud Native
7 1 (0.34%) Data Protection Act
7 1 (0.34%) NHS
7 1 (0.34%) Product Ownership
7 1 (0.34%) Smartphone
Operating Systems
1 9 (3.07%) Windows
2 8 (2.73%) Apple iOS
3 5 (1.71%) Unix
4 3 (1.02%) Linux
5 1 (0.34%) Windows 10
Processes & Methodologies
1 149 (50.85%) Service Delivery
2 139 (47.44%) ITIL
3 135 (46.08%) Service Management
4 67 (22.87%) ITSM
5 57 (19.45%) Service Design
6 36 (12.29%) Agile
7 32 (10.92%) Problem-Solving
8 31 (10.58%) Continuous Improvement
9 25 (8.53%) Change Management
9 25 (8.53%) Customer Service
10 23 (7.85%) Stakeholder Management
11 22 (7.51%) Project Management
12 21 (7.17%) Acceptance Criteria
12 21 (7.17%) Problem Management
13 19 (6.48%) Business Analysis
14 18 (6.14%) Incident Management
14 18 (6.14%) Project Delivery
15 17 (5.80%) Decision-Making
16 16 (5.46%) Migration
16 16 (5.46%) Performance Metrics
Programming Languages
1 8 (2.73%) Swift
2 7 (2.39%) JavaScript
3 5 (1.71%) SQL
4 3 (1.02%) Java
Qualifications
1 86 (29.35%) Security Cleared
2 75 (25.60%) SC Cleared
3 12 (4.10%) DV Cleared
4 11 (3.75%) ITIL Certification
5 10 (3.41%) BPSS Clearance
6 9 (3.07%) Degree
7 3 (1.02%) PMI Certification
7 3 (1.02%) PMP
8 2 (0.68%) ISEB
8 2 (0.68%) PRINCE2 Certification
8 2 (0.68%) PRINCE2 Practitioner
9 1 (0.34%) Computer Science Degree
Quality Assurance & Compliance
1 26 (8.87%) SLA
2 10 (3.41%) ISO/IEC 20000
3 9 (3.07%) QA
4 4 (1.37%) Accessibility
5 2 (0.68%) COBIT
5 2 (0.68%) Data Quality
6 1 (0.34%) ISO 22301
6 1 (0.34%) ISO 9000
6 1 (0.34%) ISO/IEC 27001
6 1 (0.34%) NIST
6 1 (0.34%) PMO
System Software
1 2 (0.68%) Active Directory
2 1 (0.34%) Virtual Machines
Systems Management
1 3 (1.02%) Microsoft Intune
2 1 (0.34%) Terraform
Vendors
1 35 (11.95%) Microsoft
2 26 (8.87%) ServiceNow
3 16 (5.46%) Remedy
4 14 (4.78%) SAP
5 11 (3.75%) Salesforce
6 8 (2.73%) Okta
7 7 (2.39%) Google
8 6 (2.05%) Darktrace
9 3 (1.02%) Adobe
9 3 (1.02%) BMC
9 3 (1.02%) Dell
9 3 (1.02%) Intel
9 3 (1.02%) Sitecore
10 2 (0.68%) Cloudera
10 2 (0.68%) VMware
11 1 (0.34%) Cadence
11 1 (0.34%) HP
11 1 (0.34%) NEC
11 1 (0.34%) Oracle