The median contractor rate for a IT Support Analyst was £163 per day in advertised job vacancies in England during the 3 months to 24 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
IT Support Analyst
UK / England
Rank 499 508 481
Rank change year-on-year +9 -27  
Contract jobs requiring an IT Support Analyst 84 109 122
As % of all contract IT jobs advertised in England 0.20% 0.22% 0.26%
As % of the Job Titles category 0.21% 0.23% 0.27%
Number of daily rates quoted 42 51 59
Median daily rate £163 £185 £150
Median daily rate % change year-on-year -12.16% +23.33%  
90% offered a daily rate of more than £121 £111 £81
10% offered a daily rate of more than £300 £350 £220
UK excluding London median daily rate £150 £163 £138
% change year-on-year -7.69% +18.18%  
Number of hourly rates quoted 10 31 34
Median hourly rate £13.75 £15.00 £14.50
Median hourly rate % change year-on-year -8.33% +3.44%  
90% offered a hourly rate of more than £12.05 £10.00 £11.22
10% offered a hourly rate of more than £18.50 £21.50 £25.00
UK excluding London median hourly rate £14.50 £14.00 £14.00
% change year-on-year +3.57% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 39640 46520 45346
As % of all contract IT job vacancies advertised in England 94.83% 95.21% 94.82%
Number of daily rates quoted 25778 30491 27853
Median daily rate £431 £425 £400
Median daily rate % change year-on-year +1.29% +6.25%  
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1372 1455 1828
Median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.06% +3.88%  
90% offered a hourly rate of more than £11.33 £11.32 £11.00
10% offered a hourly rate of more than £47.00 £47.83 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.38
% change year-on-year -12.50% +15.10%  

IT Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured IT Support Analyst in the job title.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Analyst in England.

Contractor daily rate trend for IT Support Analyst in England

IT Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support Analyst in England over the 3 months to 24 March 2017.

Contractor daily rate histogram for IT Support Analyst in England

IT Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst in England.

Contractor hourly rate trend for IT Support Analyst in England

IT Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the England region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +19 33 £200 - 5
South East +6 20 £150 -11.11% 24
South West +3 9 - - 6
East of England -3 9 £155 -16.21% 2
East Midlands -1 6 £125 +13.63% 1
North East -12 3 - - 1
North West +26 2 £200 +48.14% 7
West Midlands +6 1 - - 4
Yorkshire - 1 £130 - 9
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 March 2017, IT Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring IT Support Analyst in the job title.

1 120 (66.67%) Windows
2 91 (50.56%) Active Directory
3 83 (46.11%) Microsoft
4 75 (41.67%) MS Office
5 71 (39.44%) Windows 7
6 51 (28.33%) MS Excel
7 45 (25.00%) ITIL
8 33 (18.33%) Finance
8 33 (18.33%) MS Exchange
9 25 (13.89%) Windows 10
10 24 (13.33%) Windows 8
11 22 (12.22%) Citrix
12 20 (11.11%) Windows XP
13 18 (10.00%) Cisco
14 17 (9.44%) VPN
14 17 (9.44%) Office 365
14 17 (9.44%) Exchange Server 2010
15 16 (8.89%) Analytical Skills
15 16 (8.89%) Service Management
15 16 (8.89%) Windows Server 2008
16 14 (7.78%) Windows Server
17 13 (7.22%) SLA
17 13 (7.22%) SharePoint
18 12 (6.67%) SQL
18 12 (6.67%) Blackberry
18 12 (6.67%) VMware
19 10 (5.56%) Firewall
19 10 (5.56%) Apple iOS
20 9 (5.00%) Banking
20 9 (5.00%) Incident Management

IT Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (18.33%) MS Exchange
2 17 (9.44%) Exchange Server 2010
3 13 (7.22%) SharePoint
4 9 (5.00%) Blackberry Enterprise Server
5 8 (4.44%) Exchange Server 2013
6 7 (3.89%) Exchange Server 2007
7 5 (2.78%) Exchange Server 2003
7 5 (2.78%) IBM Notes
8 4 (2.22%) Skype for Business
9 3 (1.67%) SharePoint 2013
10 2 (1.11%) SharePoint 2010
11 1 (0.56%) WebSphere
Applications
1 75 (41.67%) MS Office
2 51 (28.33%) MS Excel
3 6 (3.33%) MS PowerPoint
4 1 (0.56%) MS Visio
Business Applications
1 2 (1.11%) Remedy ITSM
1 2 (1.11%) SAP Oil and Gas
Cloud Services
1 17 (9.44%) Office 365
2 1 (0.56%) Google Drive
Communications & Networking
1 17 (9.44%) VPN
2 10 (5.56%) Firewall
3 8 (4.44%) LAN
3 8 (4.44%) TCP/IP
3 8 (4.44%) Wireless
4 7 (3.89%) WAN
5 5 (2.78%) DHCP
5 5 (2.78%) DNS
5 5 (2.78%) Internet
6 4 (2.22%) BGP
6 4 (2.22%) iSCSI
6 4 (2.22%) OSPF
6 4 (2.22%) SAN
6 4 (2.22%) Structured Cabling
6 4 (2.22%) VoIP
6 4 (2.22%) VXLAN
7 2 (1.11%) IP Telephony
7 2 (1.11%) Network Security
7 2 (1.11%) Remote Desktop
7 2 (1.11%) Skype
Database & Business Intelligence
1 5 (2.78%) SQL Server
2 1 (0.56%) Electronic Patient Records
2 1 (0.56%) Oracle Database
2 1 (0.56%) Oracle Database 11g
Development Applications
1 4 (2.22%) JIRA
2 2 (1.11%) Jenkins
2 2 (1.11%) Team Foundation Server
General
1 33 (18.33%) Finance
2 9 (5.00%) Banking
3 7 (3.89%) Retail
3 7 (3.89%) Telecoms
4 6 (3.33%) Advertising
4 6 (3.33%) Legal
5 4 (2.22%) Manufacturing
6 2 (1.11%) Aerospace
6 2 (1.11%) Electronics
6 2 (1.11%) Financial Institution
6 2 (1.11%) Front Office
6 2 (1.11%) Law
6 2 (1.11%) Marketing
7 1 (0.56%) Corporate Banking
7 1 (0.56%) French Language
7 1 (0.56%) Investment Banking
7 1 (0.56%) Italian Language
7 1 (0.56%) Portuguese Language
7 1 (0.56%) Private Banking
7 1 (0.56%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (1.11%) Web Services
2 1 (0.56%) FIX Protocol
2 1 (0.56%) IBM Integration Bus
2 1 (0.56%) WebSphere MQ
2 1 (0.56%) XML
Miscellaneous
1 16 (8.89%) Analytical Skills
2 12 (6.67%) Blackberry
3 9 (5.00%) CMDB
4 8 (4.44%) Smartphone
5 7 (3.89%) iPad
6 5 (2.78%) Data Centre
6 5 (2.78%) iPhone
7 3 (1.67%) Computer Science
7 3 (1.67%) Driving Licence
7 3 (1.67%) Handset
7 3 (1.67%) Video Conferencing
8 2 (1.11%) Credit Risk
8 2 (1.11%) EPoS
8 2 (1.11%) Market Risk
8 2 (1.11%) NHS
9 1 (0.56%) AS400
9 1 (0.56%) Derivative
9 1 (0.56%) Equities
9 1 (0.56%) PACS
9 1 (0.56%) Tandem
Operating Systems
1 120 (66.67%) Windows
2 71 (39.44%) Windows 7
3 25 (13.89%) Windows 10
4 24 (13.33%) Windows 8
5 20 (11.11%) Windows XP
6 16 (8.89%) Windows Server 2008
7 14 (7.78%) Windows Server
8 10 (5.56%) Apple iOS
9 9 (5.00%) Windows Server 2003
10 7 (3.89%) Android
10 7 (3.89%) Windows Server 2012
11 6 (3.33%) Mac OS X
12 5 (2.78%) Windows Mobile
13 3 (1.67%) Linux
14 2 (1.11%) Mac OS
15 1 (0.56%) Solaris
15 1 (0.56%) Unix
15 1 (0.56%) Windows Vista
Processes & Methodologies
1 45 (25.00%) ITIL
2 16 (8.89%) Service Management
3 9 (5.00%) Incident Management
4 7 (3.89%) Asset Management
5 5 (2.78%) Migration
5 5 (2.78%) Time Management
6 4 (2.22%) ERP
6 4 (2.22%) Investment Management
6 4 (2.22%) Network Management
6 4 (2.22%) Stakeholder Management
6 4 (2.22%) Workflow
7 3 (1.67%) Configuration Management
7 3 (1.67%) Continuous Improvement
7 3 (1.67%) ITIL V3
7 3 (1.67%) Problem Management
7 3 (1.67%) Process Management
7 3 (1.67%) Release Management
8 2 (1.11%) Business Intelligence
8 2 (1.11%) Disaster Recovery
8 2 (1.11%) Risk Management
Programming Languages
1 12 (6.67%) SQL
2 7 (3.89%) PowerShell
3 4 (2.22%) C
3 4 (2.22%) VBScript
4 2 (1.11%) C#
4 2 (1.11%) C++
4 2 (1.11%) JavaScript
4 2 (1.11%) VBA
5 1 (0.56%) Java
5 1 (0.56%) Perl
5 1 (0.56%) PL/SQL
5 1 (0.56%) Shell Script
Qualifications
1 9 (5.00%) Microsoft Certification
2 7 (3.89%) ITIL Certification
3 6 (3.33%) Degree
4 5 (2.78%) CCNA
4 5 (2.78%) Cisco Certification
4 5 (2.78%) MCP
5 4 (2.22%) CCNP
5 4 (2.22%) ECDL
5 4 (2.22%) MCSE
6 2 (1.11%) DBS Check
6 2 (1.11%) SC Cleared
6 2 (1.11%) Security Cleared
7 1 (0.56%) AAT
7 1 (0.56%) BPSS Clearance
7 1 (0.56%) CTC Cleared
7 1 (0.56%) DV Cleared
7 1 (0.56%) ITIL Foundation Certificate
7 1 (0.56%) MCDST
7 1 (0.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (7.22%) SLA
2 2 (1.11%) Dodd-Frank
3 1 (0.56%) Disclosure Scotland
3 1 (0.56%) PMO
System Software
1 91 (50.56%) Active Directory
2 7 (3.89%) VMware Infrastructure
3 6 (3.33%) XenDesktop
4 5 (2.78%) XenApp
5 4 (2.22%) Virtual Desktop
6 3 (1.67%) vSphere
7 1 (0.56%) Hyper-V
7 1 (0.56%) Terminal Server
7 1 (0.56%) Virtual Servers
Systems Management
1 6 (3.33%) SCCM
2 3 (1.67%) AirWatch
2 3 (1.67%) Backup Exec
2 3 (1.67%) Microsoft Intune
3 2 (1.11%) Dollar Universe
3 2 (1.11%) NetBackup
4 1 (0.56%) DameWare
4 1 (0.56%) SCOM
4 1 (0.56%) SCSM
4 1 (0.56%) ServiceCenter
Vendors
1 83 (46.11%) Microsoft
2 22 (12.22%) Citrix
3 18 (10.00%) Cisco
4 12 (6.67%) VMware
5 9 (5.00%) HP
6 6 (3.33%) LANDesk
7 5 (2.78%) Apple
7 5 (2.78%) Lotus
7 5 (2.78%) Northgate
7 5 (2.78%) Oracle
8 4 (2.22%) Arista
8 4 (2.22%) Bloomberg
8 4 (2.22%) Dell
8 4 (2.22%) Fortinet
8 4 (2.22%) Palo Alto
8 4 (2.22%) Remedy
8 4 (2.22%) ServiceNow
8 4 (2.22%) SolarWinds
9 3 (1.67%) Google
9 3 (1.67%) SAP
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