Period
to 20 November 2017

The median contractor rate for an IT Support Analyst was £163 per day in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Analyst
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 659 653 620
Rank change year-on-year -6 -33 -16
Contract jobs requiring an IT Support Analyst 191 224 251
As % of all contract IT jobs advertised in England 0.20% 0.23% 0.24%
As % of the Job Titles category 0.21% 0.24% 0.25%
Number of daily rates quoted 122 111 103
England median daily rate £163 £160 £160
Median daily rate % change year-on-year +1.56% - -0.78%
10th Percentile £109 £103 £108
90th Percentile £300 £300 £275
UK median daily rate £160 £156 £160
% change year-on-year +2.40% -2.34% -0.78%
Number of hourly rates quoted 38 62 93
England median hourly rate £13.00 £14.00 £14.00
Median hourly rate % change year-on-year -7.14% - -8.20%
10th Percentile £10.00 £10.04 £9.30
90th Percentile £23.00 £25.00 £23.25
UK median hourly rate £13.50 £13.00 £14.00
% change year-on-year +3.85% -7.14% -3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89119 91561 99256
% of contract IT jobs with a recognized job title 94.76% 94.77% 94.99%
Number of daily rates quoted 59385 60311 64207
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2639 2960 3840
England median hourly rate £18.69 £18.50 £18.00
Median hourly rate % change year-on-year +1.00% +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.96 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Analyst in England.

Contractor daily rate trend for IT Support Analyst in England

IT Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support Analyst in England over the 6 months to 20 November 2017.

Contractor daily rate histogram for IT Support Analyst in England

IT Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support Analyst in England.

Contractor hourly rate trend for IT Support Analyst in England

IT Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support Analyst in England over the 6 months to 20 November 2017.

Contractor hourly rate histogram for IT Support Analyst in England

IT Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -46 76 £175 +8.53% 17
South East +12 52 £145 -1.69% 20
North of England +55 21 £190 +26.67% 11
Midlands +26 18 £115 -34.29% 11
West Midlands +30 12 £115 -34.29% 8
North West +20 12 £172 +14.83% 6
South West +14 12 £225 +40.63% 7
East of England -28 12 £146 -34.27% 3
East Midlands +2 6 £125 -22.84% 3
North East +64 5 - -
Yorkshire +10 4 £200 -11.11% 5
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, IT Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring IT Support Analyst in the job title.

1 125 (65.45%) Windows
2 95 (49.74%) Active Directory
3 86 (45.03%) Microsoft
4 64 (33.51%) Windows 7
5 60 (31.41%) Microsoft Office
6 53 (27.75%) ITIL
7 37 (19.37%) Office 365
8 29 (15.18%) Windows 10
9 27 (14.14%) MS Exchange
10 26 (13.61%) Windows Server
11 24 (12.57%) SLA
12 23 (12.04%) VMware
12 23 (12.04%) SCCM
13 22 (11.52%) Service Management
14 20 (10.47%) Finance
14 20 (10.47%) Citrix
15 18 (9.42%) SharePoint
16 16 (8.38%) LAN
16 16 (8.38%) Smartphone
17 15 (7.85%) Cisco
17 15 (7.85%) Microsoft Certification
17 15 (7.85%) SQL
17 15 (7.85%) Android
17 15 (7.85%) Windows Server 2012
18 14 (7.33%) Apple iOS
18 14 (7.33%) WAN
19 13 (6.81%) Apple
19 13 (6.81%) Google
19 13 (6.81%) Windows Server 2008
19 13 (6.81%) Analytical Skills

IT Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (14.14%) MS Exchange
2 18 (9.42%) SharePoint
3 10 (5.24%) Skype for Business
4 8 (4.19%) Exchange Server 2010
5 3 (1.57%) SharePoint 2010
6 2 (1.05%) Tomcat
6 2 (1.05%) WebSphere
7 1 (0.52%) CMS
7 1 (0.52%) IBM Domino
7 1 (0.52%) IBM Notes
7 1 (0.52%) SharePoint 2013
Applications
1 60 (31.41%) Microsoft Office
2 11 (5.76%) Microsoft Excel
3 8 (4.19%) Microsoft PowerPoint
4 3 (1.57%) CINEMA 4D
4 3 (1.57%) Vectorworks
5 1 (0.52%) Acrobat
5 1 (0.52%) AutoCAD
Business Applications
1 3 (1.57%) Remedy ITSM
2 2 (1.05%) Dynamics CRM
3 1 (0.52%) Eikon
3 1 (0.52%) LatentZero
3 1 (0.52%) SAP Oil and Gas
Cloud Services
1 37 (19.37%) Office 365
2 5 (2.62%) Google Drive
3 4 (2.09%) Amazon AWS
3 4 (2.09%) Microsoft Azure
4 3 (1.57%) G Suite
5 1 (0.52%) Dynamics 365
Communications & Networking
1 16 (8.38%) LAN
2 14 (7.33%) WAN
3 12 (6.28%) DNS
3 12 (6.28%) Skype
4 10 (5.24%) TCP/IP
4 10 (5.24%) VoIP
5 8 (4.19%) Wireless
6 7 (3.66%) DHCP
6 7 (3.66%) Wi-Fi
7 6 (3.14%) VPN
8 5 (2.62%) Internet
9 4 (2.09%) Firewall
9 4 (2.09%) Structured Cabling
10 3 (1.57%) Broadband
10 3 (1.57%) ISDN
10 3 (1.57%) WebEx
11 2 (1.05%) Network Security
11 2 (1.05%) SAN
11 2 (1.05%) SMS
11 2 (1.05%) VLAN
Database & Business Intelligence
1 5 (2.62%) SQL Server
2 3 (1.57%) Apache Cassandra
2 3 (1.57%) Relational Database
3 2 (1.05%) Oracle Database
4 1 (0.52%) DTS
Development Applications
1 6 (3.14%) JIRA
General
1 20 (10.47%) Finance
2 9 (4.71%) Telecoms
3 8 (4.19%) Law
3 8 (4.19%) Legal
3 8 (4.19%) Retail
4 3 (1.57%) Advertising
4 3 (1.57%) Back Office
4 3 (1.57%) Banking
5 2 (1.05%) French Language
5 2 (1.05%) Pharmaceutical
5 2 (1.05%) Retail Banking
6 1 (0.52%) German Language
6 1 (0.52%) Manufacturing
6 1 (0.52%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (3.14%) Web Services
2 3 (1.57%) RabbitMQ
3 2 (1.05%) IBM Integration Bus
3 2 (1.05%) WebSphere MQ
4 1 (0.52%) COM
4 1 (0.52%) CSS
4 1 (0.52%) HTML
Miscellaneous
1 16 (8.38%) Smartphone
2 13 (6.81%) Analytical Skills
3 5 (2.62%) Management Information System
4 4 (2.09%) BYOD
4 4 (2.09%) Enterprise Software
4 4 (2.09%) iPhone
5 3 (1.57%) iPad
5 3 (1.57%) Video Conferencing
6 2 (1.05%) Blackberry
6 2 (1.05%) CMDB
6 2 (1.05%) Driving Licence
6 2 (1.05%) Fat Client
6 2 (1.05%) Handset
6 2 (1.05%) IBM Mainframe
6 2 (1.05%) Mainframe
6 2 (1.05%) RSA SecurID
6 2 (1.05%) Thin Client
7 1 (0.52%) Digital Signage
7 1 (0.52%) EPoS
7 1 (0.52%) SWIFT
Operating Systems
1 125 (65.45%) Windows
2 64 (33.51%) Windows 7
3 29 (15.18%) Windows 10
4 26 (13.61%) Windows Server
5 15 (7.85%) Android
5 15 (7.85%) Windows Server 2012
6 14 (7.33%) Apple iOS
7 13 (6.81%) Windows Server 2008
8 10 (5.24%) Windows 8
9 9 (4.71%) Unix
10 8 (4.19%) Mac OS X
11 6 (3.14%) Linux
12 5 (2.62%) Windows Mobile
12 5 (2.62%) Windows XP
13 2 (1.05%) Mac OS
13 2 (1.05%) NetWare
14 1 (0.52%) Debian
14 1 (0.52%) Red Hat Enterprise Linux
14 1 (0.52%) Windows Server 2003
14 1 (0.52%) Windows Vista
Processes & Methodologies
1 53 (27.75%) ITIL
2 22 (11.52%) Service Management
3 12 (6.28%) Agile Software Development
3 12 (6.28%) Incident Management
4 9 (4.71%) Coaching
4 9 (4.71%) ITSM
4 9 (4.71%) Migration
5 8 (4.19%) Change Management
5 8 (4.19%) Problem Management
6 7 (3.66%) Document Management
7 6 (3.14%) CRM
7 6 (3.14%) PRINCE2
7 6 (3.14%) Service Delivery
8 5 (2.62%) Data Analysis
9 4 (2.09%) Asset Management
9 4 (2.09%) Project Management
9 4 (2.09%) SDLC
9 4 (2.09%) Security Management
9 4 (2.09%) Stakeholder Management
9 4 (2.09%) User Acceptance Testing
Programming Languages
1 15 (7.85%) SQL
2 6 (3.14%) Java
3 3 (1.57%) Perl
3 3 (1.57%) PowerShell
3 3 (1.57%) Shell Script
4 2 (1.05%) COBOL
4 2 (1.05%) PL/SQL
5 1 (0.52%) C
5 1 (0.52%) C++
5 1 (0.52%) JavaScript
5 1 (0.52%) PHP
5 1 (0.52%) Python
5 1 (0.52%) VB
5 1 (0.52%) VBScript
Qualifications
1 15 (7.85%) Microsoft Certification
2 12 (6.28%) ITIL Certification
3 9 (4.71%) Security Cleared
4 8 (4.19%) MCSE
4 8 (4.19%) SC Cleared
5 5 (2.62%) CTC Cleared
6 4 (2.09%) A+ Certification
6 4 (2.09%) Degree
6 4 (2.09%) VMware Certified Professional (VCP)
7 3 (1.57%) CCNA
7 3 (1.57%) Cisco Certification
7 3 (1.57%) DV Cleared
7 3 (1.57%) MCP
8 2 (1.05%) CCENT
8 2 (1.05%) DBS Check
8 2 (1.05%) ITIL Foundation Certificate
8 2 (1.05%) MCITP
9 1 (0.52%) MCDST
9 1 (0.52%) MCSA
9 1 (0.52%) MCTS
Quality Assurance & Compliance
1 24 (12.57%) SLA
2 2 (1.05%) PMO
3 1 (0.52%) Disclosure Scotland
3 1 (0.52%) ISO/IEC 27001
3 1 (0.52%) MiFID
3 1 (0.52%) Sarbanes-Oxley
System Software
1 95 (49.74%) Active Directory
2 10 (5.24%) VMware Infrastructure
3 8 (4.19%) Hyper-V
4 4 (2.09%) vSphere
4 4 (2.09%) XenApp
5 3 (1.57%) XenDesktop
6 2 (1.05%) Microsoft App-V
6 2 (1.05%) Terminal Services
6 2 (1.05%) Virtual Machines
7 1 (0.52%) Virtual Servers
7 1 (0.52%) VMware ESXi
Systems Management
1 23 (12.04%) SCCM
2 11 (5.76%) Systems Management Server (SMS)
3 3 (1.57%) AirWatch
3 3 (1.57%) Jamf Pro
4 2 (1.05%) Microsoft Intune
4 2 (1.05%) WSUS
5 1 (0.52%) Backup Exec
5 1 (0.52%) DameWare
5 1 (0.52%) SolarWinds Orion
5 1 (0.52%) Symantec Endpoint Protection
5 1 (0.52%) Tivoli
Vendors
1 86 (45.03%) Microsoft
2 23 (12.04%) VMware
3 20 (10.47%) Citrix
4 15 (7.85%) Cisco
5 13 (6.81%) Apple
5 13 (6.81%) Google
6 12 (6.28%) HP
7 6 (3.14%) IBM
7 6 (3.14%) Oracle
8 5 (2.62%) ServiceNow
9 4 (2.09%) Avaya
9 4 (2.09%) Bloomberg
9 4 (2.09%) Dell
9 4 (2.09%) McAfee
9 4 (2.09%) Remedy
10 3 (1.57%) Adobe
10 3 (1.57%) LANDesk
11 2 (1.05%) BMC
11 2 (1.05%) Juniper
11 2 (1.05%) Symantec