Period
to 21 November 2017

The median contractor rate for an IT Support Analyst was £160 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Analyst
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 655 628 622
Rank change year-on-year -27 -6 +1
Contract jobs requiring an IT Support Analyst 227 260 268
As % of all contract IT jobs advertised in the UK 0.22% 0.25% 0.24%
As % of the Job Titles category 0.23% 0.26% 0.25%
Number of daily rates quoted 135 125 109
UK median daily rate £160 £155 £160
Median daily rate % change year-on-year +3.23% -3.13% -
10th Percentile £107 £104 £105
90th Percentile £300 £295 £275
UK excluding London median daily rate £145 £150 £170
% change year-on-year -3.33% -11.76% +4.62%
Number of hourly rates quoted 47 76 100
UK median hourly rate £13.50 £13.00 £14.00
Median hourly rate % change year-on-year +3.85% -7.14% -6.67%
10th Percentile £10.10 £9.25 £9.25
90th Percentile £23.00 £24.75 £23.25
UK excluding London median hourly rate £13.00 £12.77 £13.35
% change year-on-year +1.80% -4.34% -1.11%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Analyst.

Contractor daily rate trend for IT Support Analyst in the UK

IT Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support Analyst over the 6 months to 21 November 2017.

Contractor daily rate histogram for IT Support Analyst in the UK

IT Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support Analyst.

Contractor hourly rate trend for IT Support Analyst in the UK

IT Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support Analyst over the 6 months to 21 November 2017.

Contractor hourly rate histogram for IT Support Analyst in the UK

IT Support Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 193 £163 +1.56% 67
UK excluding London +23 149 £145 -3.33% 55
London -48 77 £173 +6.98% 16
South East +5 52 £145 - 15
Scotland +9 31 £120 +2.13% 3
North of England +49 21 £190 +26.67% 13
Midlands +27 19 £133 -24.29% 9
West Midlands +29 13 £138 -21.43% 6
North West +22 12 £172 +14.83% 10
South West -4 12 £225 +40.63% 8
East of England -17 12 £146 -34.27% 6
East Midlands 0 6 £125 -22.84% 3
North East +67 5 - -
Yorkshire +18 4 £200 -11.11% 3
Wales +6 2 £134 -20.30% 1

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, IT Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support Analyst in the job title.

1 147 (64.76%) Windows
2 112 (49.34%) Active Directory
3 100 (44.05%) Microsoft
4 76 (33.48%) Windows 7
5 73 (32.16%) Microsoft Office
6 62 (27.31%) ITIL
7 40 (17.62%) Office 365
8 37 (16.30%) Windows Server
9 33 (14.54%) MS Exchange
10 32 (14.10%) Windows 10
11 28 (12.33%) SCCM
12 25 (11.01%) SLA
13 23 (10.13%) SharePoint
13 23 (10.13%) Service Management
13 23 (10.13%) Finance
13 23 (10.13%) VMware
14 21 (9.25%) Citrix
15 20 (8.81%) Windows Server 2012
16 19 (8.37%) Windows Server 2008
17 18 (7.93%) Android
17 18 (7.93%) Cisco
18 17 (7.49%) DNS
18 17 (7.49%) LAN
19 16 (7.05%) Microsoft Certification
19 16 (7.05%) SQL
19 16 (7.05%) Smartphone
19 16 (7.05%) Apple iOS
20 15 (6.61%) Analytical Skills
20 15 (6.61%) Skype
20 15 (6.61%) WAN

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (14.54%) MS Exchange
2 23 (10.13%) SharePoint
3 13 (5.73%) Skype for Business
4 11 (4.85%) Exchange Server 2010
5 3 (1.32%) Exchange Server 2013
5 3 (1.32%) SharePoint 2010
6 2 (0.88%) Tomcat
6 2 (0.88%) WebSphere
7 1 (0.44%) CMS
7 1 (0.44%) IBM Domino
7 1 (0.44%) IBM Notes
7 1 (0.44%) SharePoint 2013
Applications
1 73 (32.16%) Microsoft Office
2 14 (6.17%) Microsoft Excel
3 8 (3.52%) Microsoft PowerPoint
4 3 (1.32%) CINEMA 4D
4 3 (1.32%) MS Visio
4 3 (1.32%) Vectorworks
5 1 (0.44%) Acrobat
5 1 (0.44%) AutoCAD
Business Applications
1 3 (1.32%) Remedy ITSM
2 2 (0.88%) Dynamics CRM
3 1 (0.44%) Eikon
3 1 (0.44%) LatentZero
3 1 (0.44%) SAP Oil and Gas
Cloud Services
1 40 (17.62%) Office 365
2 5 (2.20%) Google Drive
3 4 (1.76%) Amazon AWS
3 4 (1.76%) Microsoft Azure
4 3 (1.32%) G Suite
5 1 (0.44%) Dynamics 365
Communications & Networking
1 17 (7.49%) DNS
1 17 (7.49%) LAN
2 15 (6.61%) Skype
2 15 (6.61%) WAN
3 12 (5.29%) DHCP
4 11 (4.85%) TCP/IP
5 10 (4.41%) VoIP
6 8 (3.52%) VPN
6 8 (3.52%) Wireless
7 7 (3.08%) Wi-Fi
8 5 (2.20%) Internet
9 4 (1.76%) Firewall
9 4 (1.76%) Structured Cabling
10 3 (1.32%) Broadband
10 3 (1.32%) ISDN
10 3 (1.32%) VLAN
10 3 (1.32%) WebEx
11 2 (0.88%) Intranet
11 2 (0.88%) SAN
11 2 (0.88%) SMS
Database & Business Intelligence
1 7 (3.08%) SQL Server
2 3 (1.32%) Apache Cassandra
2 3 (1.32%) Relational Database
3 2 (0.88%) Oracle Database
4 1 (0.44%) DTS
Development Applications
1 6 (2.64%) JIRA
General
1 23 (10.13%) Finance
2 9 (3.96%) Retail
2 9 (3.96%) Telecoms
3 8 (3.52%) Law
3 8 (3.52%) Legal
4 4 (1.76%) Advertising
5 3 (1.32%) Back Office
5 3 (1.32%) Banking
6 2 (0.88%) French Language
6 2 (0.88%) Manufacturing
6 2 (0.88%) Pharmaceutical
6 2 (0.88%) Retail Banking
7 1 (0.44%) German Language
7 1 (0.44%) Multimedia
7 1 (0.44%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (2.64%) Web Services
2 3 (1.32%) RabbitMQ
3 2 (0.88%) IBM Integration Bus
3 2 (0.88%) WebSphere MQ
4 1 (0.44%) COM
4 1 (0.44%) CSS
4 1 (0.44%) HTML
Miscellaneous
1 16 (7.05%) Smartphone
2 15 (6.61%) Analytical Skills
3 6 (2.64%) iPhone
3 6 (2.64%) Management Information System
4 4 (1.76%) BYOD
4 4 (1.76%) Enterprise Software
4 4 (1.76%) Fat Client
4 4 (1.76%) iPad
4 4 (1.76%) Thin Client
4 4 (1.76%) Video Conferencing
5 3 (1.32%) Blackberry
6 2 (0.88%) CMDB
6 2 (0.88%) Driving Licence
6 2 (0.88%) Handset
6 2 (0.88%) IBM Mainframe
6 2 (0.88%) Mainframe
6 2 (0.88%) RSA SecurID
6 2 (0.88%) Virtual Team
7 1 (0.44%) Digital Signage
7 1 (0.44%) SWIFT
Operating Systems
1 147 (64.76%) Windows
2 76 (33.48%) Windows 7
3 37 (16.30%) Windows Server
4 32 (14.10%) Windows 10
5 20 (8.81%) Windows Server 2012
6 19 (8.37%) Windows Server 2008
7 18 (7.93%) Android
8 16 (7.05%) Apple iOS
9 12 (5.29%) Windows 8
10 10 (4.41%) Unix
11 9 (3.96%) Linux
12 8 (3.52%) Mac OS X
12 8 (3.52%) Windows XP
13 5 (2.20%) Windows Mobile
14 3 (1.32%) Windows Server 2003
15 2 (0.88%) Mac OS
15 2 (0.88%) NetWare
16 1 (0.44%) Debian
16 1 (0.44%) Red Hat Enterprise Linux
16 1 (0.44%) Windows Vista
Processes & Methodologies
1 62 (27.31%) ITIL
2 23 (10.13%) Service Management
3 14 (6.17%) Incident Management
4 12 (5.29%) Agile Software Development
5 11 (4.85%) Coaching
5 11 (4.85%) ITSM
5 11 (4.85%) Migration
6 8 (3.52%) Change Management
6 8 (3.52%) Problem Management
7 7 (3.08%) Asset Management
7 7 (3.08%) Document Management
7 7 (3.08%) Service Delivery
8 6 (2.64%) CRM
8 6 (2.64%) PRINCE2
8 6 (2.64%) Validation
9 5 (2.20%) Data Analysis
10 4 (1.76%) Project Management
10 4 (1.76%) Security Management
10 4 (1.76%) Stakeholder Management
10 4 (1.76%) User Acceptance Testing
Programming Languages
1 16 (7.05%) SQL
2 6 (2.64%) Java
3 3 (1.32%) Perl
3 3 (1.32%) PowerShell
3 3 (1.32%) Shell Script
4 2 (0.88%) COBOL
4 2 (0.88%) PL/SQL
5 1 (0.44%) C
5 1 (0.44%) C++
5 1 (0.44%) JavaScript
5 1 (0.44%) PHP
5 1 (0.44%) Python
5 1 (0.44%) VB
5 1 (0.44%) VBScript
Qualifications
1 16 (7.05%) Microsoft Certification
2 13 (5.73%) ITIL Certification
3 9 (3.96%) Security Cleared
4 8 (3.52%) MCSE
4 8 (3.52%) SC Cleared
5 5 (2.20%) CTC Cleared
5 5 (2.20%) Degree
5 5 (2.20%) ITIL Foundation Certificate
6 4 (1.76%) A+ Certification
6 4 (1.76%) VMware Certified Professional (VCP)
7 3 (1.32%) CCNA
7 3 (1.32%) Cisco Certification
7 3 (1.32%) DV Cleared
7 3 (1.32%) MCP
8 2 (0.88%) CCENT
8 2 (0.88%) DBS Check
8 2 (0.88%) MCITP
8 2 (0.88%) MCSA
9 1 (0.44%) MCDST
9 1 (0.44%) MCTS
Quality Assurance & Compliance
1 25 (11.01%) SLA
2 3 (1.32%) Disclosure Scotland
3 2 (0.88%) PMO
4 1 (0.44%) ISO/IEC 27001
4 1 (0.44%) MiFID
4 1 (0.44%) Sarbanes-Oxley
System Software
1 112 (49.34%) Active Directory
2 10 (4.41%) VMware Infrastructure
3 9 (3.96%) Hyper-V
4 5 (2.20%) Terminal Services
4 5 (2.20%) XenApp
5 4 (1.76%) vSphere
6 3 (1.32%) XenDesktop
7 2 (0.88%) Microsoft App-V
7 2 (0.88%) Virtual Machines
8 1 (0.44%) BitLocker
8 1 (0.44%) Virtual Servers
8 1 (0.44%) VMware ESXi
Systems Management
1 28 (12.33%) SCCM
2 11 (4.85%) Systems Management Server (SMS)
3 3 (1.32%) AirWatch
3 3 (1.32%) Jamf Pro
4 2 (0.88%) Microsoft Intune
4 2 (0.88%) WSUS
5 1 (0.44%) Backup Exec
5 1 (0.44%) DameWare
5 1 (0.44%) SolarWinds Orion
5 1 (0.44%) Symantec Endpoint Protection
5 1 (0.44%) Tivoli
Vendors
1 100 (44.05%) Microsoft
2 23 (10.13%) VMware
3 21 (9.25%) Citrix
4 18 (7.93%) Cisco
5 14 (6.17%) HP
6 13 (5.73%) Apple
6 13 (5.73%) Google
7 6 (2.64%) IBM
7 6 (2.64%) Oracle
7 6 (2.64%) ServiceNow
8 4 (1.76%) Avaya
8 4 (1.76%) Bloomberg
8 4 (1.76%) Dell
8 4 (1.76%) McAfee
8 4 (1.76%) Remedy
9 3 (1.32%) Adobe
9 3 (1.32%) LANDesk
10 2 (0.88%) BMC
10 2 (0.88%) Juniper
10 2 (0.88%) Symantec