The median contractor rate for a IT Support Analyst was £170 per day in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Analyst
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 510 532 482
Rank change year-on-year +22 -50  
Contract jobs requiring an IT Support Analyst 95 116 143
As % of all contract IT jobs advertised in the UK 0.21% 0.22% 0.27%
As % of the Job Titles category 0.22% 0.23% 0.28%
Number of daily rates quoted 49 56 62
Median daily rate £170 £180 £150
Median daily rate % change year-on-year -5.55% +20.00%  
90% offered a daily rate of more than £119 £113 £81
10% offered a daily rate of more than £332 £350 £226
UK excluding London median daily rate £150 £163 £138
% change year-on-year -7.69% +18.18%  
Number of hourly rates quoted 12 31 39
Median hourly rate £14.50 £15.00 £14.00
Median hourly rate % change year-on-year -3.33% +7.14%  
90% offered a hourly rate of more than £12.25 £10.00 £11.00
10% offered a hourly rate of more than £18.38 £22.50 £25.00
UK excluding London median hourly rate £14.50 £14.00 £13.68
% change year-on-year +3.57% +2.37%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42875 51263 50687
As % of all contract IT job vacancies advertised in the UK 94.79% 95.24% 94.83%
Number of daily rates quoted 27839 33245 30600
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1489 1590 2025
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.30 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £47.83 £42.50
UK excluding London median hourly rate £17.50 £19.50 £17.00
% change year-on-year -10.25% +14.70%  

IT Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured IT Support Analyst in the job title.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Analyst.

Contractor daily rate trend for IT Support Analyst in the UK

IT Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support Analyst over the 3 months to 29 March 2017.

Contractor daily rate histogram for IT Support Analyst in the UK

IT Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support Analyst.

Contractor hourly rate trend for IT Support Analyst in the UK

IT Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 85 £170 -2.85% 55
London +23 35 £230 +20.26% 8
South East -4 19 £150 -14.28% 22
City of London +2 10 £360 +260.00% 3
East of England -2 10 £155 -4.61% 3
Hampshire +6 7 £150 -11.11% 3
South West -3 7 - - 7
Oxfordshire -9 7 £145 -58.57% 5
Scotland +30 6 £151 -56.31% 3
East Midlands -3 6 £125 +13.63%
Essex -3 5 £155 +34.78% 2
Wiltshire +6 4 - - 2
Swindon +1 4 - - 1
Derbyshire -6 4 £125 +13.63%
Derby -7 4 £125 +13.63%
Cambridgeshire - 4 £76 -
Edinburgh +19 3 £151 -56.31% 2
Kidlington -2 3 £145 -
Surrey -3 3 £263 +87.50% 1
Oxford -6 3 £150 -6.25% 1
North East -6 3 - -
Newcastle upon Tyne - 3 - -
Glasgow - 3 - -
Tyne and Wear - 3 - -
Southend-on-Sea - 3 £155 - 1
North West +27 2 £200 +48.14% 7
Bristol +1 2 - - 3
Southampton -2 2 - - 1
Chiswick - 2 £185 -
Fareham - 2 £175 -

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, IT Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support Analyst in the job title.

1 134 (65.69%) Windows
2 99 (48.53%) Active Directory
3 94 (46.08%) Microsoft
4 86 (42.16%) MS Office
5 79 (38.73%) Windows 7
6 57 (27.94%) MS Excel
7 55 (26.96%) ITIL
8 37 (18.14%) Finance
9 35 (17.16%) MS Exchange
10 28 (13.73%) Windows 10
11 27 (13.24%) Citrix
12 25 (12.25%) Cisco
13 23 (11.27%) VPN
14 22 (10.78%) Windows 8
15 21 (10.29%) Windows Server 2008
16 20 (9.80%) Windows XP
17 19 (9.31%) Analytical Skills
17 19 (9.31%) Windows Server
18 18 (8.82%) Office 365
18 18 (8.82%) SLA
19 17 (8.33%) Service Management
20 16 (7.84%) Exchange Server 2010
20 16 (7.84%) VMware
21 15 (7.35%) SQL
22 13 (6.37%) SharePoint
23 12 (5.88%) SCCM
23 12 (5.88%) Smartphone
23 12 (5.88%) Blackberry
24 11 (5.39%) Firewall
24 11 (5.39%) ITIL Certification

IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (17.16%) MS Exchange
2 16 (7.84%) Exchange Server 2010
3 13 (6.37%) SharePoint
4 9 (4.41%) Blackberry Enterprise Server
5 7 (3.43%) Exchange Server 2013
6 5 (2.45%) Exchange Server 2003
6 5 (2.45%) Exchange Server 2007
6 5 (2.45%) IBM Notes
7 4 (1.96%) SharePoint 2013
7 4 (1.96%) Skype for Business
8 2 (0.98%) SharePoint 2010
9 1 (0.49%) IIS
9 1 (0.49%) WebSphere
Applications
1 86 (42.16%) MS Office
2 57 (27.94%) MS Excel
3 6 (2.94%) MS PowerPoint
4 1 (0.49%) MS Visio
Business Applications
1 2 (0.98%) assyst
1 2 (0.98%) Remedy ITSM
1 2 (0.98%) SAP Oil and Gas
Cloud Services
1 18 (8.82%) Office 365
2 1 (0.49%) Google Drive
Communications & Networking
1 23 (11.27%) VPN
2 11 (5.39%) Firewall
3 9 (4.41%) LAN
3 9 (4.41%) TCP/IP
3 9 (4.41%) Wireless
4 8 (3.92%) WAN
5 7 (3.43%) Internet
6 6 (2.94%) DHCP
6 6 (2.94%) DNS
6 6 (2.94%) VoIP
7 5 (2.45%) BGP
7 5 (2.45%) iSCSI
7 5 (2.45%) OSPF
7 5 (2.45%) SAN
7 5 (2.45%) Structured Cabling
7 5 (2.45%) VXLAN
8 2 (0.98%) IP Telephony
8 2 (0.98%) Network Security
8 2 (0.98%) Remote Desktop
8 2 (0.98%) Skype
Database & Business Intelligence
1 8 (3.92%) SQL Server
2 1 (0.49%) Data Warehouse
2 1 (0.49%) Electronic Patient Records
2 1 (0.49%) Oracle Database
2 1 (0.49%) Oracle Database 11g
2 1 (0.49%) SQL Server 2008
2 1 (0.49%) SQL Server 2012
2 1 (0.49%) SQL Server 2014
2 1 (0.49%) SQL Server Reporting Services
Development Applications
1 5 (2.45%) JIRA
2 3 (1.47%) Jenkins
2 3 (1.47%) Team Foundation Server
3 1 (0.49%) Eclipse
3 1 (0.49%) Visual Studio
General
1 37 (18.14%) Finance
2 10 (4.90%) Banking
3 7 (3.43%) Telecoms
4 6 (2.94%) Advertising
4 6 (2.94%) Legal
4 6 (2.94%) Retail
5 3 (1.47%) Front Office
5 3 (1.47%) Manufacturing
6 2 (0.98%) Aerospace
6 2 (0.98%) Electronics
6 2 (0.98%) Financial Institution
6 2 (0.98%) French Language
6 2 (0.98%) Italian Language
6 2 (0.98%) Marketing
6 2 (0.98%) Spanish Language
7 1 (0.49%) Games
7 1 (0.49%) German Language
7 1 (0.49%) Law
7 1 (0.49%) Pharmaceutical
7 1 (0.49%) Portuguese Language
Libraries, Frameworks & Software Standards
1 4 (1.96%) Web Services
2 2 (0.98%) .NET
2 2 (0.98%) XML
3 1 (0.49%) FIX Protocol
3 1 (0.49%) IBM Integration Bus
3 1 (0.49%) WebSphere MQ
3 1 (0.49%) XSLT
Miscellaneous
1 19 (9.31%) Analytical Skills
2 12 (5.88%) Blackberry
2 12 (5.88%) Smartphone
3 9 (4.41%) CMDB
4 8 (3.92%) iPad
5 6 (2.94%) Data Centre
5 6 (2.94%) iPhone
6 4 (1.96%) Computer Science
7 3 (1.47%) Credit Risk
7 3 (1.47%) Driving Licence
7 3 (1.47%) Handset
7 3 (1.47%) Market Risk
7 3 (1.47%) Video Conferencing
8 2 (0.98%) EPoS
8 2 (0.98%) Fat Client
8 2 (0.98%) NHS
8 2 (0.98%) Thin Client
9 1 (0.49%) Equities
9 1 (0.49%) LIMS
9 1 (0.49%) Management Information System
Operating Systems
1 134 (65.69%) Windows
2 79 (38.73%) Windows 7
3 28 (13.73%) Windows 10
4 22 (10.78%) Windows 8
5 21 (10.29%) Windows Server 2008
6 20 (9.80%) Windows XP
7 19 (9.31%) Windows Server
8 10 (4.90%) Apple iOS
8 10 (4.90%) Windows Server 2003
8 10 (4.90%) Windows Server 2012
9 7 (3.43%) Android
10 6 (2.94%) Mac OS X
11 5 (2.45%) Windows Mobile
12 4 (1.96%) Linux
13 2 (0.98%) Mac OS
14 1 (0.49%) Solaris
14 1 (0.49%) Unix
14 1 (0.49%) Windows Vista
Processes & Methodologies
1 55 (26.96%) ITIL
2 17 (8.33%) Service Management
3 10 (4.90%) Incident Management
4 8 (3.92%) Asset Management
4 8 (3.92%) Network Management
5 7 (3.43%) Migration
6 5 (2.45%) Investment Management
6 5 (2.45%) Time Management
6 5 (2.45%) Workflow
7 4 (1.96%) Configuration Management
7 4 (1.96%) ERP
7 4 (1.96%) Stakeholder Management
8 3 (1.47%) Continuous Improvement
8 3 (1.47%) Disaster Recovery
8 3 (1.47%) ITIL V3
8 3 (1.47%) Performance Monitoring
8 3 (1.47%) Problem Management
8 3 (1.47%) Process Management
8 3 (1.47%) Release Management
8 3 (1.47%) Risk Management
Programming Languages
1 15 (7.35%) SQL
2 9 (4.41%) PowerShell
3 4 (1.96%) C#
3 4 (1.96%) VBScript
4 3 (1.47%) C
4 3 (1.47%) VBA
5 2 (0.98%) C++
5 2 (0.98%) JavaScript
6 1 (0.49%) Java
6 1 (0.49%) Perl
6 1 (0.49%) PL/SQL
6 1 (0.49%) Shell Script
6 1 (0.49%) T-SQL
6 1 (0.49%) XPath
Qualifications
1 11 (5.39%) ITIL Certification
2 9 (4.41%) Microsoft Certification
3 7 (3.43%) Degree
3 7 (3.43%) MCP
4 6 (2.94%) CCNA
4 6 (2.94%) Cisco Certification
5 5 (2.45%) CCNP
6 4 (1.96%) ECDL
6 4 (1.96%) MCSE
7 2 (0.98%) DBS Check
7 2 (0.98%) SC Cleared
7 2 (0.98%) Security Cleared
8 1 (0.49%) AAT
8 1 (0.49%) BPSS Clearance
8 1 (0.49%) CTC Cleared
8 1 (0.49%) DV Cleared
8 1 (0.49%) ITIL Foundation Certificate
8 1 (0.49%) MCDST
8 1 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (8.82%) SLA
2 4 (1.96%) Disclosure Scotland
3 3 (1.47%) Dodd-Frank
4 1 (0.49%) PMO
System Software
1 99 (48.53%) Active Directory
2 9 (4.41%) VMware Infrastructure
3 6 (2.94%) XenDesktop
4 5 (2.45%) XenApp
5 4 (1.96%) Virtual Desktop
6 3 (1.47%) vSphere
7 1 (0.49%) Hyper-V
7 1 (0.49%) Terminal Server
Systems Management
1 12 (5.88%) SCCM
2 3 (1.47%) AirWatch
2 3 (1.47%) Dollar Universe
2 3 (1.47%) Microsoft Intune
3 2 (0.98%) Backup Exec
3 2 (0.98%) NetBackup
4 1 (0.49%) DameWare
4 1 (0.49%) SCOM
4 1 (0.49%) SCSM
4 1 (0.49%) ServiceCenter
4 1 (0.49%) WSUS
Vendors
1 94 (46.08%) Microsoft
2 27 (13.24%) Citrix
3 25 (12.25%) Cisco
4 16 (7.84%) VMware
5 10 (4.90%) HP
6 6 (2.94%) LANDesk
7 5 (2.45%) Apple
7 5 (2.45%) Arista
7 5 (2.45%) Fortinet
7 5 (2.45%) Lotus
7 5 (2.45%) Northgate
7 5 (2.45%) Oracle
7 5 (2.45%) Palo Alto
7 5 (2.45%) SolarWinds
8 4 (1.96%) Bloomberg
8 4 (1.96%) Dell
8 4 (1.96%) Remedy
8 4 (1.96%) ServiceNow
9 3 (1.47%) Google
9 3 (1.47%) Reuters
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