2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £31,500 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 275 295 329
Rank change year-on-year +20 +34 +41
Permanent jobs requiring a 2nd Line Support 384 650 556
As % of all permanent jobs advertised in the UK excluding London 0.97% 0.87% 0.97%
As % of the Job Titles category 1.07% 0.91% 1.09%
Number of salaries quoted 366 594 494
10th Percentile £26,500 £26,000 £24,000
25th Percentile £28,500 £26,750 £26,250
Median annual salary (50th Percentile) £31,500 £30,000 £30,000
Median % change year-on-year +5.00% - +7.14%
75th Percentile £33,750 £34,000 £34,200
90th Percentile £37,500 £38,750 £38,750
UK median annual salary £31,500 £30,500 £31,500
% change year-on-year +3.28% -3.17% +5.00%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,806 71,101 51,023
% of permanent jobs with a recognized job title 90.22% 94.94% 89.01%
Number of salaries quoted 18,138 50,103 29,550
10th Percentile £26,250 £26,750 £29,750
25th Percentile £36,750 £35,000 £38,750
Median annual salary (50th Percentile) £51,000 £50,000 £53,500
Median % change year-on-year +2.00% -6.54% +6.49%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 31 May 2025.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +72 114 £30,500 +3.39% 8
South West +120 97 £31,500 -5.97% 25
North of England -15 78 £30,500 +1.67% 18
East Midlands +67 68 £30,000 +1.69% 5
South East -34 51 £31,500 +5.00% 30
West Midlands +41 46 £30,500 +3.39% 3
Yorkshire +57 45 £29,000 -7.57% 4
East of England -7 44 £30,000 -3.23% 9
North West -38 25 £33,500 +11.67% 10
North East +36 8 £32,000 +3.23% 4
Scotland +83 1 £32,500 +12.07% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 31 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 213 (55.47%) Microsoft 365
2 204 (53.13%) Windows
3 202 (52.60%) Active Directory
4 187 (48.70%) Microsoft
5 163 (42.45%) Social Skills
6 156 (40.63%) Customer Service
7 155 (40.36%) Problem-Solving
8 143 (37.24%) Azure
9 91 (23.70%) Firewall
10 90 (23.44%) Windows Server
11 88 (22.92%) Microsoft Exchange
12 71 (18.49%) ITIL
12 71 (18.49%) SLA
13 69 (17.97%) Driving Licence
14 66 (17.19%) SharePoint
15 58 (15.10%) Entra ID
16 57 (14.84%) Microsoft Intune
17 55 (14.32%) DNS
18 50 (13.02%) VMware
19 49 (12.76%) Cybersecurity
19 49 (12.76%) Law
20 48 (12.50%) Microsoft Certification
21 44 (11.46%) WAN
22 43 (11.20%) Cisco
23 42 (10.94%) OneDrive
24 41 (10.68%) Hyper-V
25 40 (10.42%) LAN
26 38 (9.90%) VMware Infrastructure
27 37 (9.64%) Mac OS
28 36 (9.38%) Mentoring

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (22.92%) Microsoft Exchange
2 66 (17.19%) SharePoint
3 1 (0.26%) Exchange Server 2010
3 1 (0.26%) Exchange Server 2013
Applications
1 14 (3.65%) Microsoft Office
2 5 (1.30%) Microsoft Excel
3 3 (0.78%) Microsoft PowerPoint
Business Applications
1 1 (0.26%) Remedy ITSM
Cloud Services
1 213 (55.47%) Microsoft 365
2 143 (37.24%) Azure
3 58 (15.10%) Entra ID
4 42 (10.94%) OneDrive
5 8 (2.08%) Microsoft Copilot
6 6 (1.56%) Mimecast
7 5 (1.30%) IaaS
7 5 (1.30%) Power Automate
8 3 (0.78%) Cloud Computing
9 2 (0.52%) AWS
10 1 (0.26%) Google Workspace
Communications & Networking
1 91 (23.70%) Firewall
2 55 (14.32%) DNS
3 44 (11.46%) WAN
4 40 (10.42%) LAN
5 33 (8.59%) VLAN
6 31 (8.07%) VPN
7 29 (7.55%) Wi-Fi
8 27 (7.03%) DHCP
9 16 (4.17%) Cisco IOS
10 13 (3.39%) TCP/IP
10 13 (3.39%) VoIP
11 12 (3.13%) Remote Desktop
12 10 (2.60%) Wireless
13 8 (2.08%) IPsec
14 5 (1.30%) SAN
14 5 (1.30%) SD-WAN
15 3 (0.78%) PBX
16 2 (0.52%) Intrusion Detection
17 1 (0.26%) Ethernet
17 1 (0.26%) Internet
Database & Business Intelligence
1 6 (1.56%) Amazon RDS
2 5 (1.30%) SQL Server
3 2 (0.52%) PostgreSQL
General
1 163 (42.45%) Social Skills
2 49 (12.76%) Law
3 26 (6.77%) Analytical Skills
4 24 (6.25%) Organisational Skills
5 21 (5.47%) Marketing
6 16 (4.17%) Finance
7 14 (3.65%) Legal
8 13 (3.39%) Inclusion and Diversity
8 13 (3.39%) Manufacturing
9 11 (2.86%) Retail
9 11 (2.86%) Telecoms
10 8 (2.08%) Games
11 6 (1.56%) Public Sector
12 4 (1.04%) Advertising
Libraries, Frameworks & Software Standards
1 5 (1.30%) SAML
Miscellaneous
1 69 (17.97%) Driving Licence
2 21 (5.47%) Onboarding
3 9 (2.34%) Self-Motivation
4 8 (2.08%) FMCG
5 6 (1.56%) EPoS
6 5 (1.30%) PKI
7 3 (0.78%) Blackberry
7 3 (0.78%) Data Protection Act
7 3 (0.78%) Life Science
7 3 (0.78%) Management Information System
8 2 (0.52%) iSeries
9 1 (0.26%) Educational Technology
9 1 (0.26%) iPad
9 1 (0.26%) PropTech
9 1 (0.26%) Virtual Team
Operating Systems
1 204 (53.13%) Windows
2 90 (23.44%) Windows Server
3 37 (9.64%) Mac OS
4 36 (9.38%) Windows 10
5 28 (7.29%) Linux
6 16 (4.17%) Mac OS X
7 10 (2.60%) Windows Server 2019
8 7 (1.82%) Android
8 7 (1.82%) Windows 7
9 6 (1.56%) Apple iOS
10 2 (0.52%) Windows Server 2016
11 1 (0.26%) Windows 8
Processes & Methodologies
1 156 (40.63%) Customer Service
2 155 (40.36%) Problem-Solving
3 71 (18.49%) ITIL
4 49 (12.76%) Cybersecurity
5 36 (9.38%) Mentoring
6 34 (8.85%) Service Delivery
7 23 (5.99%) Patch Management
8 22 (5.73%) ITSM
9 21 (5.47%) Incident Management
10 18 (4.69%) Batch Management
11 17 (4.43%) Disaster Recovery
12 16 (4.17%) Client Onboarding
13 15 (3.91%) Service Management
14 14 (3.65%) Ticket Management
15 12 (3.13%) Case Management
15 12 (3.13%) Customer Experience
16 11 (2.86%) Mobile Device Management
17 10 (2.60%) Change Management
18 9 (2.34%) Problem Management
18 9 (2.34%) Process Improvement
Programming Languages
1 29 (7.55%) SQL
2 16 (4.17%) Python
3 12 (3.13%) PowerShell
Qualifications
1 48 (12.50%) Microsoft Certification
2 35 (9.11%) Network+ Certification
3 32 (8.33%) Security Cleared
4 30 (7.81%) MCITP
5 28 (7.29%) SC Cleared
6 23 (5.99%) Cisco Certification
7 21 (5.47%) Degree
8 16 (4.17%) CCNA
9 12 (3.13%) CCNP
10 9 (2.34%) ITIL Certification
11 8 (2.08%) A+ Certification
12 7 (1.82%) MCSA
13 5 (1.30%) Azure Certification
13 5 (1.30%) VMware Certified Professional (VCP)
14 3 (0.78%) MCP
15 2 (0.52%) DBS Check
16 1 (0.26%) Computer Science Degree
16 1 (0.26%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 71 (18.49%) SLA
2 5 (1.30%) GDPR
3 3 (0.78%) Cyber Essentials
4 2 (0.52%) ISO 9000
System Software
1 202 (52.60%) Active Directory
2 41 (10.68%) Hyper-V
3 38 (9.90%) VMware Infrastructure
4 7 (1.82%) Virtual Desktop
5 6 (1.56%) Firmware
6 5 (1.30%) Virtual Machines
6 5 (1.30%) VMware ESXi
7 3 (0.78%) vSphere
8 2 (0.52%) XenApp
9 1 (0.26%) BitLocker
Systems Management
1 57 (14.84%) Microsoft Intune
2 12 (3.13%) SCCM
3 5 (1.30%) Jamf Pro
3 5 (1.30%) Single Sign-On
4 2 (0.52%) SCOM
4 2 (0.52%) SCSM
5 1 (0.26%) Autotask
5 1 (0.26%) Backup Exec
5 1 (0.26%) Norton AntiVirus
Vendors
1 187 (48.70%) Microsoft
2 50 (13.02%) VMware
3 43 (11.20%) Cisco
4 14 (3.65%) Veeam
5 12 (3.13%) Citrix
6 11 (2.86%) Dell
7 10 (2.60%) Apple
7 10 (2.60%) Sophos
7 10 (2.60%) WatchGuard
8 8 (2.08%) Datto
9 7 (1.82%) ServiceNow
10 5 (1.30%) Barracuda Networks
10 5 (1.30%) Palo Alto
10 5 (1.30%) Sage
11 4 (1.04%) HP
11 4 (1.04%) Meraki
12 3 (0.78%) Adobe
12 3 (0.78%) iManage
12 3 (0.78%) Intapp
12 3 (0.78%) SonicWALL