2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 21 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 297 322 360
Rank change year-on-year +25 +38 -23
Permanent jobs requiring a 2nd Line Support 645 565 646
As % of all permanent jobs advertised in the UK excluding London 0.90% 0.96% 0.89%
As % of the Job Titles category 0.95% 1.08% 0.93%
Number of salaries quoted 598 502 583
10th Percentile £26,000 £24,000 £23,025
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,100 £28,000
Median % change year-on-year -0.33% +7.50% +1.82%
75th Percentile £34,000 £34,294 £33,000
90th Percentile £38,750 £38,750 £36,000
UK median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,037 52,505 69,646
% of permanent jobs with a recognized job title 94.84% 89.19% 95.73%
Number of salaries quoted 48,012 29,939 42,827
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,325 £50,000
Median % change year-on-year -6.24% +6.65% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 21 May 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 21 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -32 171 £30,000 -1.64% 47
North of England +47 132 £30,000 +5.26% 15
East of England +62 106 £31,000 -4.62% 14
Midlands +25 100 £29,500 +3.51% 22
South West +7 83 £33,500 -4.29% 13
North West +13 64 £29,500 +3.51% 7
West Midlands +9 61 £29,500 +8.26% 14
Yorkshire +67 46 £31,375 +10.09% 7
East Midlands +13 39 £29,500 -1.67% 8
Scotland -56 39 £29,000 +12.62% 3
North East +2 22 £32,250 -0.77% 1
Wales +14 12 £27,500 +5.96% 5
Northern Ireland +29 2 £38,750 +21.09%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 21 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 409 (63.41%) Microsoft
2 399 (61.86%) Windows
3 390 (60.47%) Microsoft 365
4 387 (60.00%) Active Directory
5 255 (39.53%) Social Skills
6 218 (33.80%) Azure
7 212 (32.87%) Windows Server
8 178 (27.60%) Problem-Solving
8 178 (27.60%) Customer Service
9 157 (24.34%) Microsoft Exchange
10 155 (24.03%) VMware
11 154 (23.88%) Windows 10
12 129 (20.00%) Firewall
13 127 (19.69%) ITIL
14 124 (19.22%) SharePoint
15 123 (19.07%) VMware Infrastructure
16 119 (18.45%) Microsoft Office
17 104 (16.12%) Microsoft Intune
18 100 (15.50%) Hyper-V
19 93 (14.42%) Entra ID
20 80 (12.40%) DNS
21 72 (11.16%) Citrix
22 68 (10.54%) Microsoft Certification
23 64 (9.92%) DHCP
24 61 (9.46%) Driving Licence
25 58 (8.99%) WAN
26 57 (8.84%) LAN
27 54 (8.37%) SLA
27 54 (8.37%) Degree
28 52 (8.06%) SQL

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 157 (24.34%) Microsoft Exchange
2 124 (19.22%) SharePoint
3 11 (1.71%) IIS
4 7 (1.09%) SharePoint 2010
4 7 (1.09%) SharePoint 2013
5 5 (0.78%) Confluence
6 3 (0.47%) Jupyter
7 2 (0.31%) Skype for Business
8 1 (0.16%) IBM Notes
Applications
1 119 (18.45%) Microsoft Office
2 10 (1.55%) Microsoft Excel
3 2 (0.31%) Spreadsheet
4 1 (0.16%) Microsoft PowerPoint
Business Applications
1 5 (0.78%) Dynamics CRM
2 4 (0.62%) Dynamics NAV
3 3 (0.47%) JDE EnterpriseOne
3 3 (0.47%) Shopify
4 2 (0.31%) Dynamics AX
Cloud Services
1 390 (60.47%) Microsoft 365
2 218 (33.80%) Azure
3 93 (14.42%) Entra ID
4 44 (6.82%) OneDrive
5 37 (5.74%) AWS
6 25 (3.88%) GCP
7 13 (2.02%) Google Workspace
8 11 (1.71%) Power Platform
9 10 (1.55%) Dynamics 365
9 10 (1.55%) Mimecast
10 9 (1.40%) Azure Sentinel
11 8 (1.24%) SaaS
12 1 (0.16%) Cloud Computing
12 1 (0.16%) IaaS
12 1 (0.16%) OpenDNS
12 1 (0.16%) WhatsApp
Communications & Networking
1 129 (20.00%) Firewall
2 80 (12.40%) DNS
3 64 (9.92%) DHCP
4 58 (8.99%) WAN
5 57 (8.84%) LAN
6 47 (7.29%) TCP/IP
7 42 (6.51%) Wi-Fi
8 33 (5.12%) VLAN
9 32 (4.96%) VoIP
10 30 (4.65%) VPN
11 25 (3.88%) Internet
12 22 (3.41%) Network Security
13 20 (3.10%) SAN
14 16 (2.48%) Remote Desktop
15 15 (2.33%) Intranet
15 15 (2.33%) WLAN
16 9 (1.40%) Wireless
17 8 (1.24%) NAS
18 5 (0.78%) PBX
18 5 (0.78%) Structured Cabling
Database & Business Intelligence
1 37 (5.74%) SQL Server
2 16 (2.48%) Amazon RDS
3 8 (1.24%) MariaDB
3 8 (1.24%) MySQL
4 6 (0.93%) Power BI
5 3 (0.47%) Metabase
Development Applications
1 14 (2.17%) JIRA
2 3 (0.47%) Visual Studio Code
3 2 (0.31%) Hudson
General
1 255 (39.53%) Social Skills
2 50 (7.75%) Analytical Skills
3 44 (6.82%) Finance
4 43 (6.67%) Organisational Skills
5 29 (4.50%) Manufacturing
6 24 (3.72%) Law
7 20 (3.10%) Telecoms
8 19 (2.95%) Documentation Skills
9 16 (2.48%) Legal
10 13 (2.02%) Inclusion and Diversity
11 9 (1.40%) Public Sector
12 7 (1.09%) Marketing
13 6 (0.93%) Retail
14 5 (0.78%) French Language
14 5 (0.78%) Publishing
15 4 (0.62%) German Language
16 3 (0.47%) Advertising
16 3 (0.47%) Presentation Skills
17 2 (0.31%) Digital Healthcare
18 1 (0.16%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.24%) .NET
2 4 (0.62%) Cocoa
3 3 (0.47%) XML
4 2 (0.31%) CSS
4 2 (0.31%) JSON
5 1 (0.16%) HTML
5 1 (0.16%) Web Services
Miscellaneous
1 61 (9.46%) Driving Licence
2 21 (3.26%) Onboarding
3 17 (2.64%) Self-Motivation
4 16 (2.48%) Smartphone
5 14 (2.17%) Management Information System
6 11 (1.71%) Enterprise Storage
6 11 (1.71%) iPad
7 10 (1.55%) Video Conferencing
8 8 (1.24%) Clustering
8 8 (1.24%) EPoS
9 6 (0.93%) BYOD
9 6 (0.93%) iPhone
9 6 (0.93%) Security Operations Centre
10 5 (0.78%) Replication
10 5 (0.78%) Virtual Team
11 3 (0.47%) Apple TV
11 3 (0.47%) Handset
11 3 (0.47%) Raspberry Pi
11 3 (0.47%) Team-Oriented Environment
12 2 (0.31%) Data Centre
Operating Systems
1 399 (61.86%) Windows
2 212 (32.87%) Windows Server
3 154 (23.88%) Windows 10
4 41 (6.36%) Linux
5 39 (6.05%) Mac OS
6 37 (5.74%) Apple iOS
7 30 (4.65%) Android
7 30 (4.65%) Windows 7
8 25 (3.88%) Windows Server 2012
9 22 (3.41%) Windows Server 2019
10 19 (2.95%) Windows Server 2016
11 18 (2.79%) Windows 8
12 7 (1.09%) Unix
13 5 (0.78%) CentOS
14 4 (0.62%) VMS
15 2 (0.31%) Red Hat Enterprise Linux
15 2 (0.31%) Windows Server 2008
16 1 (0.16%) Windows Mobile
Processes & Methodologies
1 178 (27.60%) Customer Service
1 178 (27.60%) Problem-Solving
2 127 (19.69%) ITIL
3 33 (5.12%) Mobile Device Management
4 32 (4.96%) Service Delivery
5 30 (4.65%) Infrastructure Engineering
6 27 (4.19%) Computer Science
6 27 (4.19%) ITSM
7 25 (3.88%) Incident Management
8 22 (3.41%) CRM
8 22 (3.41%) Mentoring
9 20 (3.10%) Continuous Improvement
9 20 (3.10%) Line Management
9 20 (3.10%) Service Management
10 17 (2.64%) Antivirus Management
10 17 (2.64%) Cybersecurity
10 17 (2.64%) Server Management
11 16 (2.48%) Agile
12 15 (2.33%) Logistics
13 14 (2.17%) Data Protection
Programming Languages
1 52 (8.06%) SQL
2 29 (4.50%) PowerShell
3 3 (0.47%) Python
4 1 (0.16%) Bash
4 1 (0.16%) JavaScript
4 1 (0.16%) Perl
Qualifications
1 68 (10.54%) Microsoft Certification
2 54 (8.37%) Degree
3 51 (7.91%) Security Cleared
4 34 (5.27%) DBS Check
5 31 (4.81%) A+ Certification
6 29 (4.50%) SC Cleared
7 26 (4.03%) MCP
8 25 (3.88%) Computer Science Degree
9 18 (2.79%) DV Cleared
10 17 (2.64%) Azure Certification
11 11 (1.71%) Network+ Certification
12 9 (1.40%) MCSE
13 8 (1.24%) CompTIA Security+
14 7 (1.09%) MCITP
15 6 (0.93%) AWS Certification
15 6 (0.93%) HND
16 5 (0.78%) CCNA
16 5 (0.78%) Cisco Certification
17 3 (0.47%) ITIL Certification
17 3 (0.47%) MCDST
Quality Assurance & Compliance
1 54 (8.37%) SLA
2 10 (1.55%) ISO/IEC 27001
3 6 (0.93%) GDPR
4 3 (0.47%) Cyber Essentials
5 2 (0.31%) Cyber Essentials PLUS
5 2 (0.31%) ISO 9001
5 2 (0.31%) QA
6 1 (0.16%) PCI DSS
System Software
1 387 (60.00%) Active Directory
2 123 (19.07%) VMware Infrastructure
3 100 (15.50%) Hyper-V
4 26 (4.03%) Virtual Desktop
5 24 (3.72%) XenApp
6 23 (3.57%) XenDesktop
7 21 (3.26%) vSphere
8 18 (2.79%) VMware ESXi
9 12 (1.86%) VirtualBox
10 10 (1.55%) VMware Workstation
11 3 (0.47%) Virtual Machines
Systems Management
1 104 (16.12%) Microsoft Intune
2 40 (6.20%) SCCM
3 17 (2.64%) WSUS
4 8 (1.24%) Autotask
4 8 (1.24%) Failover Clustering
4 8 (1.24%) Jamf Pro
5 6 (0.93%) SmoothWall
6 5 (0.78%) McAfee ePO
7 4 (0.62%) vCenter Server
8 3 (0.47%) Microsoft Data Protection Manager
8 3 (0.47%) SCDPM
9 2 (0.31%) FortiGate
10 1 (0.16%) Dell DRAC
10 1 (0.16%) Opsgenie
10 1 (0.16%) SCOM
10 1 (0.16%) SCVMM
Vendors
1 409 (63.41%) Microsoft
2 155 (24.03%) VMware
3 72 (11.16%) Citrix
4 36 (5.58%) Cisco
5 34 (5.27%) Apple
6 30 (4.65%) Google
7 27 (4.19%) Veeam
8 26 (4.03%) HP
8 26 (4.03%) Sophos
9 17 (2.64%) Dell
10 11 (1.71%) Symantec
11 10 (1.55%) ServiceNow
12 8 (1.24%) Datto
13 6 (0.93%) Acronis
13 6 (0.93%) Draytek
13 6 (0.93%) ESET
13 6 (0.93%) Ubiquiti
14 5 (0.78%) McAfee
14 5 (0.78%) Remedy
14 5 (0.78%) Salesforce