2nd Line Support Job Trends in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £31,500 per year, according to job vacancies posted during the 6 months leading to 17 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Jun 2026
Same period 2025 Same period 2024
Rank 224 212 282
Rank change year-on-year -12 +70 +27
Permanent jobs requiring a 2nd Line Support 523 424 672
As % of all permanent jobs in the UK excluding London 0.78% 1.42% 0.85%
As % of the Job Titles category 0.82% 1.60% 0.90%
Number of salaries quoted 448 403 596
10th Percentile £26,625 £26,500 £26,000
25th Percentile £28,500 £28,750 £26,750
Median annual salary (50th Percentile) £31,500 £31,500 £30,000
Median % change year-on-year - +5.00% -
75th Percentile £35,000 £33,750 £34,250
90th Percentile £40,000 £37,500 £38,750
UK median annual salary £32,500 £31,500 £30,500
% change year-on-year +3.17% +3.28% -3.66%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 63,568 26,499 74,878
% of permanent jobs with a recognized job title 94.48% 89.04% 94.83%
Number of salaries quoted 44,047 14,332 53,600
10th Percentile £30,000 £26,750 £26,750
25th Percentile £37,000 £33,750 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £50,000
Median % change year-on-year - - -6.54%
75th Percentile £70,000 £66,296 £63,750
90th Percentile £85,000 £80,000 £76,250
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

2nd Line Support job vacancy trend in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

Salary distribution trend for 2nd Line Support job vacancies in the UK excluding London.

Salary distribution trend for 2nd Line Support job vacancies in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 17 June 2026.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 17 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +104 191 £30,000 -4.76% 15
North of England +15 127 £30,000 -1.64% 12
North West +37 66 £31,000 -7.46% 10
East of England -4 61 £35,000 +18.64% 10
Yorkshire -31 57 £26,750 -7.76% 2
Midlands -83 57 £31,000 +1.64% 2
Scotland +58 52 £30,000 -7.69% 4
South West -117 34 £35,000 +11.11% 7
West Midlands -41 29 £30,875 +1.23%
East Midlands -74 25 £26,375 -11.34% 2
North East -50 4 £26,000 -18.75%
Wales - 1 £34,000 - 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 17 June 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 233 (44.55%) Microsoft
1 233 (44.55%) Windows
2 229 (43.79%) Microsoft 365
3 154 (29.45%) Active Directory
4 153 (29.25%) Customer Service
5 121 (23.14%) Problem-Solving
6 109 (20.84%) Azure
7 104 (19.89%) Windows Server
8 90 (17.21%) Firewall
9 78 (14.91%) VPN
10 71 (13.58%) Entra ID
10 71 (13.58%) Microsoft Exchange
11 69 (13.19%) DNS
12 68 (13.00%) DHCP
12 68 (13.00%) Microsoft Intune
12 68 (13.00%) Windows 10
13 63 (12.05%) SharePoint
14 57 (10.90%) ITIL
15 54 (10.33%) SLA
16 49 (9.37%) PowerShell
16 49 (9.37%) Wi-Fi
17 42 (8.03%) Microsoft Office
17 42 (8.03%) VLAN
18 40 (7.65%) Degree
18 40 (7.65%) VoIP
19 38 (7.27%) WAN
20 36 (6.88%) Hyper-V
21 35 (6.69%) TCP/IP
22 34 (6.50%) ITSM
22 34 (6.50%) Service Delivery

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (13.58%) Microsoft Exchange
2 63 (12.05%) SharePoint
3 4 (0.76%) Confluence
3 4 (0.76%) IIS
4 1 (0.19%) Exchange Server 2007
4 1 (0.19%) Exchange Server 2010
4 1 (0.19%) Exchange Server 2013
Applications
1 42 (8.03%) Microsoft Office
2 11 (2.10%) Microsoft Excel
3 8 (1.53%) Microsoft PowerPoint
Business Applications
1 5 (0.96%) Dynamics NAV
2 2 (0.38%) Alphatax
Cloud Services
1 229 (43.79%) Microsoft 365
2 109 (20.84%) Azure
3 71 (13.58%) Entra ID
4 23 (4.40%) OneDrive
5 16 (3.06%) Power Platform
6 14 (2.68%) AWS
7 10 (1.91%) Google Workspace
8 9 (1.72%) SaaS
9 8 (1.53%) PowerApps
10 5 (0.96%) Dynamics 365
11 4 (0.76%) GCP
11 4 (0.76%) Mimecast
12 3 (0.57%) IaaS
12 3 (0.57%) Microsoft Copilot
12 3 (0.57%) PaaS
12 3 (0.57%) Power Automate
13 2 (0.38%) Amazon EC2
13 2 (0.38%) Virtual Private Cloud
14 1 (0.19%) Azure Logic Apps
14 1 (0.19%) Azure Storage
Communications & Networking
1 90 (17.21%) Firewall
2 78 (14.91%) VPN
3 69 (13.19%) DNS
4 68 (13.00%) DHCP
5 49 (9.37%) Wi-Fi
6 42 (8.03%) VLAN
7 40 (7.65%) VoIP
8 38 (7.27%) WAN
9 35 (6.69%) TCP/IP
10 32 (6.12%) LAN
11 14 (2.68%) Wireless
12 9 (1.72%) Broadband
13 7 (1.34%) DECT
13 7 (1.34%) DSL
13 7 (1.34%) PBX
13 7 (1.34%) Remote Desktop
13 7 (1.34%) Unified Communications
13 7 (1.34%) Wireshark
14 5 (0.96%) IPsec
15 4 (0.76%) SD-WAN
Database & Business Intelligence
1 15 (2.87%) SQL Server
2 5 (0.96%) Power BI
3 2 (0.38%) Crystal Reports
4 1 (0.19%) Amazon RDS
Development Applications
1 17 (3.25%) JIRA
2 1 (0.19%) Carbide.c++
General
1 126 (24.09%) Social Skills
2 36 (6.88%) Telecoms
3 20 (3.82%) Legal
3 20 (3.82%) Retail
4 18 (3.44%) Law
5 13 (2.49%) Organisational Skills
6 12 (2.29%) Finance
7 11 (2.10%) Documentation Skills
8 8 (1.53%) Marketing
9 7 (1.34%) Manufacturing
10 6 (1.15%) Advertising
10 6 (1.15%) Analytical Skills
11 4 (0.76%) Back Office
11 4 (0.76%) Electronics
11 4 (0.76%) Public Sector
12 2 (0.38%) Inclusion and Diversity
12 2 (0.38%) Military
13 1 (0.19%) Aerospace
Libraries, Frameworks & Software Standards
1 2 (0.38%) Web Services
Miscellaneous
1 60 (11.47%) Driving Licence
2 13 (2.49%) EPoS
3 10 (1.91%) Self-Motivation
4 9 (1.72%) IoT
5 8 (1.53%) Onboarding
6 7 (1.34%) Web Conferencing
7 6 (1.15%) Hybrid Cloud
8 5 (0.96%) iPhone
9 4 (0.76%) Mobile App
9 4 (0.76%) Video\Live Streaming
9 4 (0.76%) Wiki
10 3 (0.57%) iSeries
11 2 (0.38%) Housing Association
11 2 (0.38%) Video Conferencing
12 1 (0.19%) CCTV
12 1 (0.19%) Data Centre
12 1 (0.19%) NHS
12 1 (0.19%) Replication
12 1 (0.19%) Smartphone
Operating Systems
1 233 (44.55%) Windows
2 104 (19.89%) Windows Server
3 68 (13.00%) Windows 10
4 27 (5.16%) Android
5 24 (4.59%) Mac OS
6 21 (4.02%) Apple iOS
7 12 (2.29%) Windows Server 2016
7 12 (2.29%) Windows Server 2019
8 9 (1.72%) Windows Server 2012
9 8 (1.53%) Linux
10 2 (0.38%) AIX
10 2 (0.38%) Windows 7
11 1 (0.19%) Windows 8
11 1 (0.19%) Windows Server 2008
Processes & Methodologies
1 153 (29.25%) Customer Service
2 121 (23.14%) Problem-Solving
3 57 (10.90%) ITIL
4 34 (6.50%) ITSM
4 34 (6.50%) Service Delivery
5 30 (5.74%) Continuous Improvement
6 28 (5.35%) Mentoring
7 27 (5.16%) Service Management
8 25 (4.78%) Cybersecurity
9 21 (4.02%) Time Management
10 20 (3.82%) Incident Management
10 20 (3.82%) Project Delivery
10 20 (3.82%) Remote Monitoring and Management
11 19 (3.63%) Project Management
12 17 (3.25%) Problem Management
13 16 (3.06%) Change Management
13 16 (3.06%) Logistics
14 15 (2.87%) Customer Experience
14 15 (2.87%) User Experience
15 14 (2.68%) Computer Science
Programming Languages
1 49 (9.37%) PowerShell
2 12 (2.29%) SQL
3 5 (0.96%) Python
4 4 (0.76%) VBScript
5 3 (0.57%) T-SQL
Qualifications
1 40 (7.65%) Degree
2 18 (3.44%) Security Cleared
3 16 (3.06%) DBS Check
4 15 (2.87%) Microsoft Certification
5 12 (2.29%) A+ Certification
5 12 (2.29%) SC Cleared
6 6 (1.15%) Computer Science Degree
7 4 (0.76%) ITIL Foundation Certificate
7 4 (0.76%) NVQ Level 3
8 3 (0.57%) CompTIA Security+
9 2 (0.38%) HP APS
10 1 (0.19%) BPSS Clearance
10 1 (0.19%) CCNA
10 1 (0.19%) Cisco Certification
10 1 (0.19%) Network+ Certification
Quality Assurance & Compliance
1 54 (10.33%) SLA
2 8 (1.53%) Cyber Essentials
3 3 (0.57%) GDPR
4 2 (0.38%) Accessibility
4 2 (0.38%) ISO/IEC 27001
4 2 (0.38%) NIST
4 2 (0.38%) QA
System Software
1 154 (29.45%) Active Directory
2 36 (6.88%) Hyper-V
3 17 (3.25%) VMware Infrastructure
4 11 (2.10%) BitLocker
5 9 (1.72%) Virtual Desktop
6 4 (0.76%) Firmware
7 3 (0.57%) Terminal Services
7 3 (0.57%) Virtual Machines
8 1 (0.19%) Terminal Server
Systems Management
1 68 (13.00%) Microsoft Intune
2 29 (5.54%) SCCM
3 4 (0.76%) Autotask
3 4 (0.76%) ZABBIX
4 3 (0.57%) Active Directory Federation Services
5 2 (0.38%) Netcool
6 1 (0.19%) FortiGate
6 1 (0.19%) Jamf Pro
Vendors
1 233 (44.55%) Microsoft
2 23 (4.40%) VMware
3 22 (4.21%) Cisco
3 22 (4.21%) Meraki
4 15 (2.87%) ServiceNow
5 13 (2.49%) Fortinet
5 13 (2.49%) SolarWinds
6 12 (2.29%) Apple
7 11 (2.10%) SonicWALL
8 10 (1.91%) Google
8 10 (1.91%) Ubiquiti
9 9 (1.72%) HP
9 9 (1.72%) Palo Alto
10 8 (1.53%) Qualys
10 8 (1.53%) Sophos
10 8 (1.53%) Veeam
11 6 (1.15%) TP-LINK
12 5 (0.96%) Aruba
12 5 (0.96%) ConnectWise
12 5 (0.96%) Datto