2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,500 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 300 306 391
Rank change year-on-year +6 +85 -58
Permanent jobs requiring a 2nd Line Support 506 495 638
As % of all permanent jobs advertised in the UK excluding London 0.78% 1.03% 0.81%
As % of the Job Titles category 0.82% 1.15% 0.86%
Number of salaries quoted 435 448 575
10th Percentile £26,250 £25,000 £23,250
25th Percentile £27,500 £26,750 £25,625
Median annual salary (50th Percentile) £30,500 £30,500 £28,500
Median % change year-on-year - +7.02% +3.64%
75th Percentile £35,125 £34,500 £33,571
90th Percentile £39,200 £38,000 £36,875
UK median annual salary £31,500 £32,500 £30,500
% change year-on-year -3.08% +6.56% +8.93%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 61,941 43,162 74,370
% of permanent jobs with a recognized job title 94.90% 89.65% 94.97%
Number of salaries quoted 41,460 27,696 44,286
10th Percentile £28,000 £29,750 £29,000
25th Percentile £36,250 £38,750 £38,250
Median annual salary (50th Percentile) £50,000 £53,000 £52,000
Median % change year-on-year -5.66% +1.92% +9.47%
75th Percentile £65,000 £68,750 £67,500
90th Percentile £78,750 £80,500 £81,250
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 26 July 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -14 152 £30,750 +0.82% 30
North of England -21 95 £30,500 +1.67% 16
Midlands +19 86 £30,000 +5.26% 10
South West +16 79 £31,625 -9.64% 20
East of England +9 58 £32,000 -5.88% 9
West Midlands +13 51 £30,000 +3.45% 5
Yorkshire +45 47 £31,500 +10.53% 5
North West -25 41 £30,000 +5.26% 7
East Midlands -4 35 £32,500 +18.18% 5
Scotland -47 23 £30,000 +15.38% 6
Wales +34 12 £27,500 +1.09% 2
North East -17 7 £28,000 -13.85% 5
Northern Ireland +19 1 £35,000 +9.38% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 26 July 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 337 (66.60%) Microsoft
2 327 (64.62%) Windows
3 307 (60.67%) Microsoft 365
4 296 (58.50%) Active Directory
5 183 (36.17%) Social Skills
6 159 (31.42%) Azure
7 154 (30.43%) Windows Server
8 153 (30.24%) Problem-Solving
9 147 (29.05%) Customer Service
10 128 (25.30%) Microsoft Exchange
11 125 (24.70%) Windows 10
12 123 (24.31%) VMware
13 103 (20.36%) SharePoint
13 103 (20.36%) Microsoft Office
14 96 (18.97%) VMware Infrastructure
15 90 (17.79%) Firewall
16 80 (15.81%) Microsoft Intune
17 73 (14.43%) Entra ID
18 72 (14.23%) Hyper-V
18 72 (14.23%) DNS
19 67 (13.24%) WAN
20 66 (13.04%) ITIL
21 63 (12.45%) LAN
22 56 (11.07%) Security Cleared
23 54 (10.67%) Microsoft Certification
24 53 (10.47%) DHCP
25 52 (10.28%) Citrix
26 48 (9.49%) TCP/IP
27 45 (8.89%) AWS
28 44 (8.70%) Degree

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (25.30%) Microsoft Exchange
2 103 (20.36%) SharePoint
3 9 (1.78%) SharePoint 2010
3 9 (1.78%) SharePoint 2013
4 7 (1.38%) IIS
5 5 (0.99%) Confluence
6 4 (0.79%) Skype for Business
7 3 (0.59%) Exchange Server 2010
7 3 (0.59%) Exchange Server 2013
7 3 (0.59%) Jupyter
8 1 (0.20%) Exchange Server 2007
Applications
1 103 (20.36%) Microsoft Office
2 16 (3.16%) Microsoft Excel
3 3 (0.59%) Spreadsheet
Business Applications
1 5 (0.99%) Dynamics CRM
2 4 (0.79%) Dynamics NAV
3 2 (0.40%) Dynamics AX
4 1 (0.20%) Oracle Receivables
Cloud Services
1 307 (60.67%) Microsoft 365
2 159 (31.42%) Azure
3 73 (14.43%) Entra ID
4 45 (8.89%) AWS
5 39 (7.71%) OneDrive
6 26 (5.14%) GCP
7 17 (3.36%) Google Workspace
8 13 (2.57%) SaaS
9 10 (1.98%) Dynamics 365
10 9 (1.78%) Serverless
11 7 (1.38%) Azure Sentinel
11 7 (1.38%) Cloud Computing
12 6 (1.19%) Power Platform
13 4 (0.79%) Mimecast
14 2 (0.40%) WhatsApp
15 1 (0.20%) IaaS
Communications & Networking
1 90 (17.79%) Firewall
2 72 (14.23%) DNS
3 67 (13.24%) WAN
4 63 (12.45%) LAN
5 53 (10.47%) DHCP
6 48 (9.49%) TCP/IP
7 38 (7.51%) Wi-Fi
8 25 (4.94%) VLAN
8 25 (4.94%) VPN
9 23 (4.55%) Internet
10 22 (4.35%) Network Security
10 22 (4.35%) VoIP
11 13 (2.57%) WLAN
12 11 (2.17%) Intranet
13 10 (1.98%) Remote Desktop
14 9 (1.78%) SAN
15 7 (1.38%) NAS
15 7 (1.38%) Wireless
16 6 (1.19%) Skype
17 5 (0.99%) Structured Cabling
Database & Business Intelligence
1 23 (4.55%) SQL Server
2 10 (1.98%) Amazon RDS
3 3 (0.59%) MariaDB
3 3 (0.59%) Metabase
3 3 (0.59%) MySQL
4 1 (0.20%) Crystal Reports
4 1 (0.20%) Oracle Reports
4 1 (0.20%) Power BI
Development Applications
1 11 (2.17%) JIRA
2 3 (0.59%) Visual Studio Code
3 1 (0.20%) Hudson
General
1 183 (36.17%) Social Skills
2 35 (6.92%) Analytical Skills
3 31 (6.13%) Manufacturing
4 21 (4.15%) Finance
4 21 (4.15%) Telecoms
5 20 (3.95%) Law
6 17 (3.36%) Organisational Skills
7 14 (2.77%) Documentation Skills
7 14 (2.77%) Legal
8 12 (2.37%) Inclusion and Diversity
9 10 (1.98%) Games
10 9 (1.78%) French Language
10 9 (1.78%) German Language
11 7 (1.38%) Public Sector
12 3 (0.59%) Back Office
12 3 (0.59%) Local Government
12 3 (0.59%) Publishing
12 3 (0.59%) Retail
13 2 (0.40%) Advertising
13 2 (0.40%) Presentation Skills
Libraries, Frameworks & Software Standards
1 6 (1.19%) .NET
2 3 (0.59%) XML
3 2 (0.40%) CSS
3 2 (0.40%) JSON
3 2 (0.40%) Web Services
4 1 (0.20%) HTML
Miscellaneous
1 34 (6.72%) Driving Licence
2 23 (4.55%) Onboarding
3 20 (3.95%) Smartphone
4 15 (2.96%) Self-Motivation
5 14 (2.77%) Management Information System
6 11 (2.17%) Video Conferencing
7 8 (1.58%) EPoS
8 6 (1.19%) Clustering
9 5 (0.99%) iPhone
9 5 (0.99%) Replication
10 4 (0.79%) iPad
10 4 (0.79%) Security Operations Centre
10 4 (0.79%) Virtual Team
11 3 (0.59%) Handset
11 3 (0.59%) Raspberry Pi
12 2 (0.40%) BYOD
12 2 (0.40%) Data Centre
12 2 (0.40%) PKI
12 2 (0.40%) Public Cloud
13 1 (0.20%) Cyber Threat
Operating Systems
1 327 (64.62%) Windows
2 154 (30.43%) Windows Server
3 125 (24.70%) Windows 10
4 41 (8.10%) Apple iOS
5 36 (7.11%) Linux
6 32 (6.32%) Mac OS
7 30 (5.93%) Android
8 25 (4.94%) Windows Server 2012
9 24 (4.74%) Windows 7
10 19 (3.75%) Windows Server 2019
11 12 (2.37%) Windows Server 2016
12 8 (1.58%) Windows 8
13 7 (1.38%) Windows Server 2008
14 5 (0.99%) CentOS
15 3 (0.59%) Unix
16 2 (0.40%) Red Hat Enterprise Linux
17 1 (0.20%) Windows Mobile
Processes & Methodologies
1 153 (30.24%) Problem-Solving
2 147 (29.05%) Customer Service
3 66 (13.04%) ITIL
4 31 (6.13%) Mobile Device Management
5 27 (5.34%) Computer Science
6 21 (4.15%) Service Delivery
7 20 (3.95%) ITSM
8 19 (3.75%) Service Management
9 18 (3.56%) Logistics
10 17 (3.36%) Cybersecurity
11 16 (3.16%) Problem Management
12 15 (2.96%) Antivirus Management
13 14 (2.77%) Server Virtualisation
14 13 (2.57%) Time Management
15 12 (2.37%) Continuous Improvement
15 12 (2.37%) Mentoring
16 11 (2.17%) Collaborative Working
16 11 (2.17%) Infrastructure Engineering
17 10 (1.98%) Incident Management
17 10 (1.98%) Security Operations
Programming Languages
1 43 (8.50%) SQL
2 18 (3.56%) PowerShell
3 3 (0.59%) Python
4 1 (0.20%) Bash
4 1 (0.20%) JavaScript
4 1 (0.20%) Perl
Qualifications
1 56 (11.07%) Security Cleared
2 54 (10.67%) Microsoft Certification
3 44 (8.70%) Degree
4 38 (7.51%) DBS Check
5 32 (6.32%) SC Cleared
6 30 (5.93%) A+ Certification
7 26 (5.14%) Computer Science Degree
8 22 (4.35%) MCP
9 10 (1.98%) MCSE
10 9 (1.78%) MCITP
11 7 (1.38%) Network+ Certification
12 6 (1.19%) DV Cleared
13 5 (0.99%) AWS Certification
13 5 (0.99%) CompTIA Security+
14 4 (0.79%) Azure Certification
14 4 (0.79%) HND
14 4 (0.79%) ITIL Certification
15 2 (0.40%) MCDST
15 2 (0.40%) MCSA
15 2 (0.40%) Server+ Certification
Quality Assurance & Compliance
1 40 (7.91%) SLA
2 16 (3.16%) GDPR
3 10 (1.98%) ISO/IEC 27001
4 5 (0.99%) Cyber Essentials
5 2 (0.40%) Cyber Essentials PLUS
5 2 (0.40%) ISO 9001
6 1 (0.20%) PCI DSS
System Software
1 296 (58.50%) Active Directory
2 96 (18.97%) VMware Infrastructure
3 72 (14.23%) Hyper-V
4 16 (3.16%) XenDesktop
5 15 (2.96%) XenApp
6 12 (2.37%) vSphere
7 10 (1.98%) Virtual Desktop
8 9 (1.78%) VMware ESXi
8 9 (1.78%) VMware Workstation
9 4 (0.79%) Virtual Machines
10 3 (0.59%) VirtualBox
11 1 (0.20%) Terminal Services
11 1 (0.20%) Virtual Servers
Systems Management
1 80 (15.81%) Microsoft Intune
2 37 (7.31%) SCCM
3 11 (2.17%) WSUS
4 9 (1.78%) Kubernetes
5 6 (1.19%) Autotask
5 6 (1.19%) Failover Clustering
5 6 (1.19%) Jamf Pro
6 4 (0.79%) SmoothWall
7 2 (0.40%) McAfee ePO
7 2 (0.40%) ServiceCenter
7 2 (0.40%) vCenter Server
8 1 (0.20%) Dell DRAC
8 1 (0.20%) Opsgenie
Vendors
1 337 (66.60%) Microsoft
2 123 (24.31%) VMware
3 52 (10.28%) Citrix
4 36 (7.11%) Google
5 35 (6.92%) Cisco
6 26 (5.14%) HP
7 25 (4.94%) Apple
8 19 (3.75%) Dell
9 18 (3.56%) Sophos
9 18 (3.56%) Veeam
10 13 (2.57%) Symantec
11 8 (1.58%) Meraki
12 6 (1.19%) Datto
12 6 (1.19%) IBM
12 6 (1.19%) ServiceNow
13 5 (0.99%) Adobe
13 5 (0.99%) Avaya
13 5 (0.99%) Qualys
13 5 (0.99%) Remedy
13 5 (0.99%) WatchGuard