2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 287 318 362
Rank change year-on-year +31 +44 -28
Permanent jobs requiring a 2nd Line Support 661 610 658
As % of all permanent jobs advertised in the UK excluding London 0.94% 0.99% 0.93%
As % of the Job Titles category 1.00% 1.11% 0.97%
Number of salaries quoted 614 544 598
10th Percentile £25,500 £24,000 £22,750
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £27,500
Median % change year-on-year - +9.09% -
75th Percentile £33,750 £34,308 £33,000
90th Percentile £38,750 £38,750 £35,829
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,397 55,186 67,621
% of permanent jobs with a recognized job title 94.79% 89.30% 95.79%
Number of salaries quoted 47,063 31,277 42,902
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 27 April 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -9 183 £30,000 -1.64% 29
North of England +63 135 £30,000 +5.26% 18
East of England +62 108 £31,000 -4.62% 16
Midlands +23 98 £29,500 +1.72% 22
South West +7 80 £33,500 -4.29% 13
North West +13 65 £30,000 +3.45% 12
West Midlands +17 57 £29,500 +6.31% 14
Yorkshire +92 48 £31,125 +9.21% 6
Scotland -51 43 £28,800 +15.20% 7
East Midlands +9 41 £30,000 - 8
North East +7 22 £32,250 -0.77%
Wales +13 12 £27,500 - 5
Northern Ireland +31 2 £38,750 +26.02%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 27 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 419 (63.39%) Microsoft
2 417 (63.09%) Windows
3 399 (60.36%) Active Directory
4 394 (59.61%) Microsoft 365
5 260 (39.33%) Social Skills
6 221 (33.43%) Windows Server
7 213 (32.22%) Azure
8 188 (28.44%) Customer Service
9 174 (26.32%) Problem-Solving
10 164 (24.81%) VMware
11 158 (23.90%) Windows 10
12 154 (23.30%) Microsoft Exchange
13 137 (20.73%) ITIL
14 132 (19.97%) Firewall
15 130 (19.67%) VMware Infrastructure
16 124 (18.76%) Microsoft Office
17 114 (17.25%) SharePoint
18 102 (15.43%) Microsoft Intune
19 99 (14.98%) Hyper-V
20 89 (13.46%) Entra ID
21 83 (12.56%) DNS
22 75 (11.35%) Microsoft Certification
23 71 (10.74%) Citrix
24 66 (9.98%) DHCP
25 64 (9.68%) WAN
26 63 (9.53%) LAN
26 63 (9.53%) Security Cleared
26 63 (9.53%) Driving Licence
27 57 (8.62%) Degree
28 56 (8.47%) SLA

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 154 (23.30%) Microsoft Exchange
2 114 (17.25%) SharePoint
3 11 (1.66%) IIS
4 5 (0.76%) SharePoint 2010
4 5 (0.76%) SharePoint 2013
5 4 (0.61%) Confluence
6 3 (0.45%) Jupyter
7 1 (0.15%) IBM Notes
Applications
1 124 (18.76%) Microsoft Office
2 10 (1.51%) Microsoft Excel
3 3 (0.45%) Spreadsheet
4 1 (0.15%) Microsoft PowerPoint
Business Applications
1 4 (0.61%) Dynamics CRM
1 4 (0.61%) Dynamics NAV
2 3 (0.45%) JDE EnterpriseOne
2 3 (0.45%) Shopify
3 2 (0.30%) Remedy ITSM
4 1 (0.15%) Dynamics AX
Cloud Services
1 394 (59.61%) Microsoft 365
2 213 (32.22%) Azure
3 89 (13.46%) Entra ID
4 40 (6.05%) OneDrive
5 34 (5.14%) AWS
6 22 (3.33%) GCP
7 14 (2.12%) Google Workspace
8 12 (1.82%) Mimecast
9 11 (1.66%) Power Platform
10 10 (1.51%) Azure Sentinel
11 7 (1.06%) SaaS
12 6 (0.91%) Dynamics 365
13 1 (0.15%) OpenDNS
13 1 (0.15%) WhatsApp
Communications & Networking
1 132 (19.97%) Firewall
2 83 (12.56%) DNS
3 66 (9.98%) DHCP
4 64 (9.68%) WAN
5 63 (9.53%) LAN
6 45 (6.81%) TCP/IP
7 42 (6.35%) Wi-Fi
8 41 (6.20%) VLAN
9 37 (5.60%) VoIP
10 32 (4.84%) VPN
11 27 (4.08%) Internet
12 22 (3.33%) Network Security
13 21 (3.18%) SAN
14 18 (2.72%) Remote Desktop
15 17 (2.57%) Intranet
16 15 (2.27%) Wireless
16 15 (2.27%) WLAN
17 8 (1.21%) Broadband
17 8 (1.21%) NAS
18 6 (0.91%) Ethernet
Database & Business Intelligence
1 36 (5.45%) SQL Server
2 14 (2.12%) Amazon RDS
3 8 (1.21%) MariaDB
3 8 (1.21%) MySQL
4 7 (1.06%) Power BI
5 3 (0.45%) Metabase
Development Applications
1 12 (1.82%) JIRA
2 3 (0.45%) Visual Studio Code
3 2 (0.30%) Hudson
General
1 260 (39.33%) Social Skills
2 48 (7.26%) Analytical Skills
3 46 (6.96%) Finance
4 45 (6.81%) Organisational Skills
5 24 (3.63%) Manufacturing
6 22 (3.33%) Law
6 22 (3.33%) Telecoms
7 20 (3.03%) Documentation Skills
8 17 (2.57%) Legal
9 14 (2.12%) Inclusion and Diversity
10 10 (1.51%) Public Sector
11 7 (1.06%) Marketing
12 5 (0.76%) Publishing
12 5 (0.76%) Retail
13 3 (0.45%) Advertising
13 3 (0.45%) French Language
13 3 (0.45%) Presentation Skills
14 2 (0.30%) Digital Healthcare
14 2 (0.30%) German Language
15 1 (0.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (1.21%) .NET
2 4 (0.61%) Cocoa
3 2 (0.30%) CSS
4 1 (0.15%) HTML
4 1 (0.15%) Web Services
4 1 (0.15%) XML
Miscellaneous
1 63 (9.53%) Driving Licence
2 21 (3.18%) Onboarding
3 18 (2.72%) Self-Motivation
4 14 (2.12%) Smartphone
5 12 (1.82%) Management Information System
6 11 (1.66%) Enterprise Storage
6 11 (1.66%) iPad
7 8 (1.21%) Clustering
7 8 (1.21%) EPoS
7 8 (1.21%) Video Conferencing
8 7 (1.06%) Security Operations Centre
9 6 (0.91%) BYOD
9 6 (0.91%) iPhone
10 5 (0.76%) Virtual Team
11 3 (0.45%) Apple TV
11 3 (0.45%) Handset
11 3 (0.45%) Raspberry Pi
11 3 (0.45%) Replication
11 3 (0.45%) Team-Oriented Environment
12 2 (0.30%) CMDB
Operating Systems
1 417 (63.09%) Windows
2 221 (33.43%) Windows Server
3 158 (23.90%) Windows 10
4 52 (7.87%) Linux
5 40 (6.05%) Mac OS
6 37 (5.60%) Windows 7
7 32 (4.84%) Apple iOS
8 28 (4.24%) Android
9 26 (3.93%) Windows Server 2019
10 23 (3.48%) Windows Server 2012
11 22 (3.33%) Windows Server 2016
12 21 (3.18%) Windows 8
13 7 (1.06%) Unix
14 5 (0.76%) CentOS
15 4 (0.61%) VMS
15 4 (0.61%) Windows Server 2008
16 2 (0.30%) Red Hat Enterprise Linux
17 1 (0.15%) Windows Mobile
17 1 (0.15%) Windows NT
17 1 (0.15%) Windows XP
Processes & Methodologies
1 188 (28.44%) Customer Service
2 174 (26.32%) Problem-Solving
3 137 (20.73%) ITIL
4 37 (5.60%) Service Delivery
5 36 (5.45%) Incident Management
6 34 (5.14%) Infrastructure Engineering
7 33 (4.99%) ITSM
7 33 (4.99%) Mobile Device Management
8 25 (3.78%) Computer Science
9 23 (3.48%) Line Management
9 23 (3.48%) Service Management
10 22 (3.33%) CRM
10 22 (3.33%) Mentoring
11 20 (3.03%) Change Management
11 20 (3.03%) Continuous Improvement
12 18 (2.72%) Cybersecurity
12 18 (2.72%) Problem Management
13 17 (2.57%) Antivirus Management
13 17 (2.57%) Kalman Filter
13 17 (2.57%) Server Management
Programming Languages
1 53 (8.02%) SQL
2 33 (4.99%) PowerShell
3 3 (0.45%) Python
4 1 (0.15%) Bash
4 1 (0.15%) JavaScript
4 1 (0.15%) Perl
Qualifications
1 75 (11.35%) Microsoft Certification
2 63 (9.53%) Security Cleared
3 57 (8.62%) Degree
4 35 (5.30%) A+ Certification
4 35 (5.30%) SC Cleared
5 32 (4.84%) DBS Check
6 26 (3.93%) MCP
7 24 (3.63%) Computer Science Degree
7 24 (3.63%) DV Cleared
8 19 (2.87%) Azure Certification
9 17 (2.57%) Network+ Certification
10 10 (1.51%) CCNA
10 10 (1.51%) Cisco Certification
11 9 (1.36%) MCITP
12 8 (1.21%) CompTIA Security+
12 8 (1.21%) MCSE
13 6 (0.91%) AWS Certification
13 6 (0.91%) HND
14 5 (0.76%) MCDST
15 4 (0.61%) ITIL Certification
Quality Assurance & Compliance
1 56 (8.47%) SLA
2 10 (1.51%) ISO/IEC 27001
3 7 (1.06%) GDPR
4 4 (0.61%) Cyber Essentials
5 2 (0.30%) Cyber Essentials PLUS
5 2 (0.30%) ISO 9001
5 2 (0.30%) QA
6 1 (0.15%) PCI DSS
System Software
1 399 (60.36%) Active Directory
2 130 (19.67%) VMware Infrastructure
3 99 (14.98%) Hyper-V
4 25 (3.78%) Virtual Desktop
5 24 (3.63%) XenApp
6 23 (3.48%) XenDesktop
7 22 (3.33%) VMware ESXi
8 21 (3.18%) vSphere
9 14 (2.12%) VirtualBox
10 10 (1.51%) VMware Workstation
11 3 (0.45%) Virtual Machines
Systems Management
1 102 (15.43%) Microsoft Intune
2 36 (5.45%) SCCM
3 17 (2.57%) WSUS
4 11 (1.66%) vCenter Server
5 8 (1.21%) Autotask
5 8 (1.21%) Failover Clustering
5 8 (1.21%) Jamf Pro
6 6 (0.91%) SmoothWall
7 5 (0.76%) McAfee ePO
8 3 (0.45%) FortiGate
8 3 (0.45%) Microsoft Data Protection Manager
8 3 (0.45%) SCDPM
9 2 (0.30%) Ansible
9 2 (0.30%) Puppet
10 1 (0.15%) AirWatch
10 1 (0.15%) cPanel
10 1 (0.15%) Dell DRAC
10 1 (0.15%) Opsgenie
10 1 (0.15%) SCOM
10 1 (0.15%) SCVMM
Vendors
1 419 (63.39%) Microsoft
2 164 (24.81%) VMware
3 71 (10.74%) Citrix
4 39 (5.90%) Cisco
5 34 (5.14%) Apple
6 28 (4.24%) Google
7 27 (4.08%) Sophos
8 25 (3.78%) HP
9 24 (3.63%) Veeam
10 17 (2.57%) Dell
11 15 (2.27%) ServiceNow
12 9 (1.36%) Datto
12 9 (1.36%) Symantec
13 7 (1.06%) Acronis
13 7 (1.06%) Draytek
13 7 (1.06%) Remedy
14 6 (0.91%) Avaya
14 6 (0.91%) ESET
14 6 (0.91%) Ubiquiti
15 5 (0.76%) Adobe