2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £31,500 per year, according to job vacancies posted during the 6 months leading to 24 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 Jun 2025
Same period 2024 Same period 2023
Rank 253 290 315
Rank change year-on-year +37 +25 +71
Permanent jobs requiring a 2nd Line Support 439 671 532
As % of all permanent jobs advertised in the UK excluding London 1.09% 0.83% 0.98%
As % of the Job Titles category 1.22% 0.88% 1.11%
Number of salaries quoted 417 591 477
10th Percentile £26,500 £26,000 £24,500
25th Percentile £28,750 £26,750 £26,250
Median annual salary (50th Percentile) £31,500 £30,000 £30,250
Median % change year-on-year +5.00% -0.83% +6.14%
75th Percentile £33,750 £34,375 £34,308
90th Percentile £37,500 £38,750 £38,300
UK median annual salary £31,500 £30,500 £32,000
% change year-on-year +3.28% -4.69% +4.92%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,868 76,471 48,136
% of permanent jobs with a recognized job title 89.19% 94.94% 88.78%
Number of salaries quoted 18,618 53,456 28,941
10th Percentile £25,750 £26,750 £29,750
25th Percentile £34,500 £35,000 £38,750
Median annual salary (50th Percentile) £50,055 £50,000 £53,500
Median % change year-on-year +0.11% -6.54% +6.47%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £77,500 £80,627
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 24 June 2025.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 24 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +98 134 £30,500 +1.67% 14
South West +129 114 £31,500 -4.55% 26
North of England +1 82 £30,500 +1.67% 35
East Midlands +82 78 £29,750 -0.83% 6
West Midlands +66 56 £30,500 +3.39% 8
South East -24 56 £31,500 +5.00% 43
East of England -4 53 £29,500 -4.84% 11
Yorkshire +46 47 £29,000 -10.77% 6
North West -24 28 £33,500 +11.67% 23
North East +39 7 £32,000 +6.67% 6
Scotland +70 1 £32,500 +8.33% 5
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 24 June 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 235 (53.53%) Microsoft 365
2 223 (50.80%) Windows
3 219 (49.89%) Active Directory
4 215 (48.97%) Microsoft
5 192 (43.74%) Social Skills
6 190 (43.28%) Problem-Solving
7 173 (39.41%) Customer Service
8 164 (37.36%) Azure
9 96 (21.87%) Firewall
10 94 (21.41%) Windows Server
11 93 (21.18%) Microsoft Exchange
12 89 (20.27%) SLA
13 79 (18.00%) ITIL
14 74 (16.86%) SharePoint
14 74 (16.86%) Entra ID
15 73 (16.63%) Driving Licence
16 66 (15.03%) DNS
17 64 (14.58%) Microsoft Intune
18 60 (13.67%) Microsoft Certification
19 59 (13.44%) Law
20 54 (12.30%) Cybersecurity
21 47 (10.71%) Hyper-V
21 47 (10.71%) VMware
22 46 (10.48%) Cisco
22 46 (10.48%) OneDrive
23 45 (10.25%) Mentoring
23 45 (10.25%) WAN
24 43 (9.79%) LAN
24 43 (9.79%) Security Cleared
25 42 (9.57%) Windows 10

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (21.18%) Microsoft Exchange
2 74 (16.86%) SharePoint
3 1 (0.23%) Exchange Server 2010
3 1 (0.23%) Exchange Server 2013
Applications
1 17 (3.87%) Microsoft Office
2 8 (1.82%) Microsoft Excel
3 3 (0.68%) Microsoft PowerPoint
Business Applications
1 2 (0.46%) Remedy ITSM
Cloud Services
1 235 (53.53%) Microsoft 365
2 164 (37.36%) Azure
3 74 (16.86%) Entra ID
4 46 (10.48%) OneDrive
5 8 (1.82%) Microsoft Copilot
6 6 (1.37%) Mimecast
7 5 (1.14%) AWS
7 5 (1.14%) IaaS
7 5 (1.14%) Power Automate
8 1 (0.23%) Cloud Computing
8 1 (0.23%) Google Workspace
Communications & Networking
1 96 (21.87%) Firewall
2 66 (15.03%) DNS
3 45 (10.25%) WAN
4 43 (9.79%) LAN
5 40 (9.11%) VPN
6 35 (7.97%) VLAN
7 33 (7.52%) DHCP
8 32 (7.29%) Wi-Fi
9 20 (4.56%) TCP/IP
10 16 (3.64%) Cisco IOS
11 13 (2.96%) VoIP
11 13 (2.96%) Wireless
12 12 (2.73%) Remote Desktop
13 8 (1.82%) IPsec
14 5 (1.14%) SAN
14 5 (1.14%) SD-WAN
15 3 (0.68%) Internet
16 1 (0.23%) Ethernet
16 1 (0.23%) PBX
Database & Business Intelligence
1 5 (1.14%) Amazon RDS
1 5 (1.14%) SQL Server
2 4 (0.91%) PostgreSQL
General
1 192 (43.74%) Social Skills
2 59 (13.44%) Law
3 33 (7.52%) Organisational Skills
4 31 (7.06%) Marketing
5 30 (6.83%) Analytical Skills
6 19 (4.33%) Finance
7 16 (3.64%) Manufacturing
8 14 (3.19%) Legal
9 13 (2.96%) Inclusion and Diversity
10 11 (2.51%) Retail
11 8 (1.82%) Games
11 8 (1.82%) Telecoms
12 6 (1.37%) Public Sector
13 4 (0.91%) Advertising
14 1 (0.23%) Electronics
14 1 (0.23%) Local Government
14 1 (0.23%) Police
Libraries, Frameworks & Software Standards
1 5 (1.14%) SAML
2 1 (0.23%) Software Packaging
Miscellaneous
1 73 (16.63%) Driving Licence
2 24 (5.47%) Onboarding
3 10 (2.28%) Self-Motivation
4 8 (1.82%) FMCG
5 6 (1.37%) EPoS
6 5 (1.14%) iSeries
6 5 (1.14%) PKI
7 3 (0.68%) Blackberry
7 3 (0.68%) Data Protection Act
7 3 (0.68%) Life Science
7 3 (0.68%) Management Information System
8 1 (0.23%) Data Centre
8 1 (0.23%) Educational Technology
8 1 (0.23%) iPad
8 1 (0.23%) iPhone
8 1 (0.23%) NHS
8 1 (0.23%) PropTech
8 1 (0.23%) Team-Oriented Environment
8 1 (0.23%) Video Conferencing
Operating Systems
1 223 (50.80%) Windows
2 94 (21.41%) Windows Server
3 42 (9.57%) Windows 10
4 39 (8.88%) Mac OS
5 30 (6.83%) Linux
6 16 (3.64%) Mac OS X
7 10 (2.28%) Windows Server 2019
8 8 (1.82%) Android
9 6 (1.37%) Apple iOS
9 6 (1.37%) Windows 7
10 2 (0.46%) Windows Server 2016
Processes & Methodologies
1 190 (43.28%) Problem-Solving
2 173 (39.41%) Customer Service
3 79 (18.00%) ITIL
4 54 (12.30%) Cybersecurity
5 45 (10.25%) Mentoring
6 41 (9.34%) Service Delivery
7 33 (7.52%) Incident Management
7 33 (7.52%) Patch Management
8 27 (6.15%) Batch Management
9 26 (5.92%) ITSM
10 16 (3.64%) Client Onboarding
10 16 (3.64%) Customer Experience
10 16 (3.64%) Disaster Recovery
10 16 (3.64%) Service Management
11 13 (2.96%) Ticket Management
12 12 (2.73%) Case Management
12 12 (2.73%) Change Management
12 12 (2.73%) Data Entry
12 12 (2.73%) Mobile Device Management
12 12 (2.73%) Problem Management
Programming Languages
1 41 (9.34%) SQL
2 16 (3.64%) Python
3 12 (2.73%) PowerShell
Qualifications
1 60 (13.67%) Microsoft Certification
2 43 (9.79%) Security Cleared
3 42 (9.57%) Network+ Certification
4 38 (8.66%) MCITP
5 37 (8.43%) SC Cleared
6 27 (6.15%) Degree
7 23 (5.24%) Cisco Certification
8 16 (3.64%) CCNA
9 12 (2.73%) CCNP
10 9 (2.05%) A+ Certification
10 9 (2.05%) ITIL Certification
11 7 (1.59%) MCSA
12 5 (1.14%) Azure Certification
12 5 (1.14%) MCP
12 5 (1.14%) VMware Certified Professional (VCP)
13 2 (0.46%) Computer Science Degree
13 2 (0.46%) DBS Check
14 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 89 (20.27%) SLA
2 5 (1.14%) GDPR
3 3 (0.68%) Cyber Essentials
4 2 (0.46%) ISO 9000
System Software
1 219 (49.89%) Active Directory
2 47 (10.71%) Hyper-V
3 35 (7.97%) VMware Infrastructure
4 7 (1.59%) Firmware
4 7 (1.59%) Virtual Desktop
5 5 (1.14%) Virtual Machines
5 5 (1.14%) VMware ESXi
6 3 (0.68%) vSphere
7 2 (0.46%) BitLocker
7 2 (0.46%) XenApp
Systems Management
1 64 (14.58%) Microsoft Intune
2 10 (2.28%) SCCM
3 5 (1.14%) Jamf Pro
3 5 (1.14%) Single Sign-On
4 3 (0.68%) Autotask
5 2 (0.46%) SCOM
5 2 (0.46%) SCSM
6 1 (0.23%) Backup Exec
6 1 (0.23%) Norton AntiVirus
Vendors
1 215 (48.97%) Microsoft
2 47 (10.71%) VMware
3 46 (10.48%) Cisco
4 14 (3.19%) Veeam
5 12 (2.73%) Citrix
5 12 (2.73%) Sophos
6 11 (2.51%) Apple
7 10 (2.28%) Datto
7 10 (2.28%) WatchGuard
8 9 (2.05%) Dell
9 7 (1.59%) Meraki
9 7 (1.59%) ServiceNow
10 5 (1.14%) Barracuda Networks
10 5 (1.14%) Palo Alto
10 5 (1.14%) Sage
11 3 (0.68%) Adobe
11 3 (0.68%) HP
11 3 (0.68%) iManage
11 3 (0.68%) Intapp
11 3 (0.68%) SonicWALL