Period
to 16 January 2019

The median annual salary for a Support Manager was £52,000 in advertised job vacancies during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 741 709 679
Rank change year-on-year -32 -30 -47
Permanent jobs requiring a Support Manager 384 527 593
As % of all permanent IT jobs advertised in the UK 0.25% 0.30% 0.34%
As % of the Job Titles category 0.27% 0.32% 0.35%
Number of salaries quoted 298 407 488
UK median annual salary £52,000 £50,000 £47,500
Median salary % change year-on-year +4.00% +5.26% +5.56%
10th Percentile £35,728 £33,250 £28,750
90th Percentile £80,000 £82,500 £72,500
UK excluding London median annual salary £47,500 £46,250 £47,500
% change year-on-year +2.70% -2.63% +10.47%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 144,895 166,820 170,398
% of permanent IT jobs with a recognized job title 95.91% 96.18% 96.55%
Number of salaries quoted 115,811 135,425 141,889
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +4.28%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

The salary distribution of IT jobs citing Support Manager over the 6 months to 16 January 2019.

Salary histogram for Support Manager in the UK

Support Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 372 £52,500 +5.00% 46
UK excluding London +3 209 £47,500 +2.70% 35
London -50 159 £58,500 +0.86% 12
South East +29 68 £50,000 - 9
North of England +25 44 £45,000 +9.09% 8
East of England +50 33 £75,000 +30.43% 6
Midlands -5 30 £48,750 +8.33% 9
South West +2 29 £45,000 -10.00% 2
North West +13 26 £45,000 +5.88% 3
West Midlands +17 16 £41,250 -13.16% 8
Yorkshire +34 14 £43,000 -18.10% 4
East Midlands +19 14 £50,000 +33.33% 1
North East +19 4 £46,880 +28.44% 1
Wales +7 4 £36,000 -28.00%
Scotland -7 2 £35,000 -15.66% 1

Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2019, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Manager in the job title.

1 135 (35.16%) ITIL
2 123 (32.03%) Finance
3 114 (29.69%) Microsoft
4 85 (22.14%) Windows
5 80 (20.83%) SLA
6 75 (19.53%) Service Delivery
7 71 (18.49%) Stakeholder Management
8 67 (17.45%) Project Management
9 52 (13.54%) Problem-Solving
10 45 (11.72%) SQL
11 42 (10.94%) Microsoft Excel
11 42 (10.94%) Active Directory
11 42 (10.94%) Windows Server
12 38 (9.90%) Line Management
13 37 (9.64%) Management Information System
14 35 (9.11%) GDPR
15 34 (8.85%) Office 365
16 33 (8.59%) Service Management
17 32 (8.33%) CRM
17 32 (8.33%) Performance Management
18 31 (8.07%) Analytics
18 31 (8.07%) Oracle
18 31 (8.07%) SQL Server
18 31 (8.07%) Service Delivery Management
19 30 (7.81%) Microsoft Office
19 30 (7.81%) Statistics
20 29 (7.55%) Computer Science
20 29 (7.55%) Data Protection
21 28 (7.29%) SaaS
21 28 (7.29%) DNS

Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.73%) SharePoint
2 16 (4.17%) BizTalk Server
3 9 (2.34%) MS Exchange
4 8 (2.08%) Apache
4 8 (2.08%) Skype for Business
5 5 (1.30%) IIS
6 3 (0.78%) Exchange Server 2007
6 3 (0.78%) Exchange Server 2013
6 3 (0.78%) WebSphere
7 2 (0.52%) WordPress
8 1 (0.26%) Confluence
8 1 (0.26%) Elasticsearch
8 1 (0.26%) Oracle Coherence
Applications
1 42 (10.94%) Microsoft Excel
2 30 (7.81%) Microsoft Office
3 25 (6.51%) Microsoft PowerPoint
4 6 (1.56%) MS Visio
5 5 (1.30%) Microsoft Project
6 4 (1.04%) Spreadsheet
7 3 (0.78%) AutoCAD
8 1 (0.26%) HipChat
Business Applications
1 19 (4.95%) Dynamics AX
2 10 (2.60%) Dynamics CRM
3 8 (2.08%) SAP BPC
4 5 (1.30%) Oracle Assets
4 5 (1.30%) Oracle Cash Management
4 5 (1.30%) Oracle EBS R12
4 5 (1.30%) Oracle Financials
4 5 (1.30%) Oracle General Ledger
4 5 (1.30%) Oracle Payables
4 5 (1.30%) Oracle Receivables
5 4 (1.04%) Salerio
6 3 (0.78%) NetSuite
6 3 (0.78%) Oracle EBS
7 2 (0.52%) Oracle Applications
7 2 (0.52%) Oracle Subledger Accounting
8 1 (0.26%) Cognos Controller
8 1 (0.26%) Markit EDM
8 1 (0.26%) Remedy ITSM
8 1 (0.26%) SAP SCM
8 1 (0.26%) thinkFolio
Cloud Services
1 34 (8.85%) Office 365
2 28 (7.29%) SaaS
3 26 (6.77%) Microsoft Azure
4 7 (1.82%) Amazon AWS
5 3 (0.78%) Dynamics 365
5 3 (0.78%) PaaS
6 2 (0.52%) Azure Active Directory
6 2 (0.52%) OneDrive
7 1 (0.26%) Datadog
7 1 (0.26%) Slack
Communications & Networking
1 28 (7.29%) DNS
2 24 (6.25%) TCP/IP
3 20 (5.21%) DHCP
4 17 (4.43%) Firewall
5 16 (4.17%) LAN
6 14 (3.65%) VPN
7 12 (3.13%) WAN
8 8 (2.08%) Skype
9 7 (1.82%) VLAN
9 7 (1.82%) VoIP
10 6 (1.56%) Wireless
11 4 (1.04%) SAN
12 3 (0.78%) DMZ
12 3 (0.78%) Ethernet
12 3 (0.78%) Extranet
12 3 (0.78%) H.323
12 3 (0.78%) Internet
12 3 (0.78%) ISDN
12 3 (0.78%) SSH
13 2 (0.52%) Intranet
Database & Business Intelligence
1 31 (8.07%) SQL Server
2 9 (2.34%) MySQL
3 7 (1.82%) EDMS
4 6 (1.56%) SQL Server Integration Services
5 5 (1.30%) Data Warehouse
5 5 (1.30%) SQL Server Reporting Services
6 3 (0.78%) Hadoop
6 3 (0.78%) NoSQL
6 3 (0.78%) Relational Database
6 3 (0.78%) SQL Server 2005
6 3 (0.78%) SQL Server 2008
6 3 (0.78%) SQL Server 2012
7 2 (0.52%) Oracle BI Publisher
7 2 (0.52%) Oracle Smart View
7 2 (0.52%) Power BI
8 1 (0.26%) Blockchain
8 1 (0.26%) KDB
8 1 (0.26%) MongoDB
8 1 (0.26%) Qlik Sense
8 1 (0.26%) QlikView
Development Applications
1 7 (1.82%) JIRA
2 5 (1.30%) Team Foundation Server
3 4 (1.04%) Git (software)
3 4 (1.04%) Hudson
4 3 (0.78%) Subversion
5 1 (0.26%) Airbrake
General
1 123 (32.03%) Finance
2 24 (6.25%) Pharmaceutical
3 16 (4.17%) Legal
4 13 (3.39%) Retail
4 13 (3.39%) Telecoms
5 8 (2.08%) Banking
6 7 (1.82%) Manufacturing
7 5 (1.30%) Advertising
7 5 (1.30%) Billing
7 5 (1.30%) Front Office
7 5 (1.30%) Games
7 5 (1.30%) Law
7 5 (1.30%) Marketing
8 4 (1.04%) French Language
8 4 (1.04%) German Language
9 3 (0.78%) Cantonese Language
9 3 (0.78%) Japanese Language
9 3 (0.78%) Korean Language
10 2 (0.52%) Back Office
11 1 (0.26%) Electronics
Libraries, Frameworks & Software Standards
1 10 (2.60%) .NET
2 8 (2.08%) FIX Protocol
3 7 (1.82%) Web Services
4 5 (1.30%) CSS
4 5 (1.30%) SOAP
4 5 (1.30%) XML
5 4 (1.04%) RabbitMQ
5 4 (1.04%) REST
6 3 (0.78%) ASP.NET
6 3 (0.78%) CodeIgniter
6 3 (0.78%) HTML
6 3 (0.78%) JSON
6 3 (0.78%) Kafka
6 3 (0.78%) LAMP
6 3 (0.78%) Middleware
7 2 (0.52%) ASP.NET Core
7 2 (0.52%) jQuery
8 1 (0.26%) .NET Framework
8 1 (0.26%) Ajax
8 1 (0.26%) Elastic Stack
Miscellaneous
1 37 (9.64%) Management Information System
2 21 (5.47%) Algorithms
3 18 (4.69%) Analytical Skills
4 16 (4.17%) Mobile App
5 15 (3.91%) Video Conferencing
6 12 (3.13%) Self-Motivation
7 9 (2.34%) Foreign Exchange (FX)
7 9 (2.34%) NHS
8 7 (1.82%) Data Centre
9 6 (1.56%) Fintech
10 4 (1.04%) Enterprise Software
10 4 (1.04%) Hedge funds
10 4 (1.04%) Online Games
10 4 (1.04%) PMI
11 3 (0.78%) Mobile Computing
11 3 (0.78%) Virtual Team
12 2 (0.52%) Derivative
12 2 (0.52%) Equities
12 2 (0.52%) Handset
12 2 (0.52%) iPhone
Operating Systems
1 85 (22.14%) Windows
2 42 (10.94%) Windows Server
3 25 (6.51%) Linux
3 25 (6.51%) Windows 10
4 17 (4.43%) Unix
4 17 (4.43%) Windows 7
5 14 (3.65%) Windows Server 2012
6 11 (2.86%) Windows Server 2008
7 3 (0.78%) Windows 8
7 3 (0.78%) Windows XP
8 2 (0.52%) Mac OS
8 2 (0.52%) Mac OS X
9 1 (0.26%) Android
9 1 (0.26%) Red Hat Enterprise Linux
Processes & Methodologies
1 135 (35.16%) ITIL
2 75 (19.53%) Service Delivery
3 71 (18.49%) Stakeholder Management
4 67 (17.45%) Project Management
5 52 (13.54%) Problem-Solving
6 38 (9.90%) Line Management
7 33 (8.59%) Service Management
8 32 (8.33%) CRM
8 32 (8.33%) Performance Management
9 31 (8.07%) Analytics
9 31 (8.07%) Service Delivery Management
10 30 (7.81%) Statistics
11 29 (7.55%) Computer Science
11 29 (7.55%) Data Protection
12 28 (7.29%) Agile Software Development
13 27 (7.03%) Change Management
13 27 (7.03%) Coaching
14 26 (6.77%) People Management
15 25 (6.51%) Data Analysis
15 25 (6.51%) Escalation Management
Programming Languages
1 45 (11.72%) SQL
2 9 (2.34%) JavaScript
3 8 (2.08%) PowerShell
4 7 (1.82%) C#
5 6 (1.56%) Java
5 6 (1.56%) PHP
6 4 (1.04%) Python
7 3 (0.78%) ABAP
7 3 (0.78%) Bash Shell
7 3 (0.78%) C-shell
7 3 (0.78%) Perl
7 3 (0.78%) VBA
8 2 (0.52%) C
8 2 (0.52%) C++
8 2 (0.52%) X++
9 1 (0.26%) ActionScript
9 1 (0.26%) ActionScript 2.0
9 1 (0.26%) PL/SQL
9 1 (0.26%) T-SQL
Qualifications
1 23 (5.99%) Degree
2 21 (5.47%) ITIL Certification
3 18 (4.69%) Microsoft Certification
4 7 (1.82%) MCSA
4 7 (1.82%) MCSE
5 4 (1.04%) HNC
5 4 (1.04%) HND
5 4 (1.04%) MCDST
5 4 (1.04%) PMI Certification
6 3 (0.78%) Cisco Certification
7 2 (0.52%) CCNA
7 2 (0.52%) CCNP
7 2 (0.52%) Computer Science Degree
7 2 (0.52%) DBS Check
8 1 (0.26%) CCA
8 1 (0.26%) CISSP
8 1 (0.26%) Citrix Certification
8 1 (0.26%) CompTIA Security+
8 1 (0.26%) ITIL Foundation Certificate
8 1 (0.26%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 80 (20.83%) SLA
2 35 (9.11%) GDPR
3 8 (2.08%) PMO
4 7 (1.82%) ISO/IEC 27001
5 3 (0.78%) Cyber Essentials
5 3 (0.78%) PCI DSS
6 2 (0.52%) Cyber Essentials PLUS
6 2 (0.52%) QA
7 1 (0.26%) Sarbanes-Oxley
System Software
1 42 (10.94%) Active Directory
2 11 (2.86%) Hyper-V
3 10 (2.60%) XenApp
4 8 (2.08%) Terminal Server
4 8 (2.08%) VMware Infrastructure
5 5 (1.30%) BitLocker
6 4 (1.04%) Virtual Machines
7 2 (0.52%) XenDesktop
8 1 (0.26%) Virtual Desktop
Systems Management
1 25 (6.51%) SCCM
2 8 (2.08%) WSUS
3 7 (1.82%) AirWatch
4 6 (1.56%) Jamf Pro
5 4 (1.04%) logstash
5 4 (1.04%) Microsoft Intune
5 4 (1.04%) Nagios
6 3 (0.78%) Backup Exec
6 3 (0.78%) Cisco CUCM
6 3 (0.78%) XenMobile
7 1 (0.26%) Ansible
7 1 (0.26%) Opscode Chef
7 1 (0.26%) Thomson Reuters DACS
Vendors
1 114 (29.69%) Microsoft
2 31 (8.07%) Oracle
3 24 (6.25%) Citrix
4 19 (4.95%) VMware
5 13 (3.39%) SAP
6 8 (2.08%) Cisco
6 8 (2.08%) Google
6 8 (2.08%) WorldPay
7 6 (1.56%) Ivanti
7 6 (1.56%) ServiceNow
7 6 (1.56%) Sybase
8 5 (1.30%) Concur
8 5 (1.30%) McAfee
8 5 (1.30%) Salesforce.com
9 4 (1.04%) Avaya
9 4 (1.04%) Bloomberg
9 4 (1.04%) CheckPoint
9 4 (1.04%) IBM
9 4 (1.04%) Symantec
9 4 (1.04%) Tableau