The median annual salary for a Support Manager was £49,500 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Support Manager
UK
Rank 646 573 626
Rank change year-on-year -73 +53  
Permanent jobs requiring a Support Manager 204 403 344
As % of all permanent IT jobs advertised in the UK 0.24% 0.39% 0.33%
As % of the Job Titles category 0.25% 0.41% 0.34%
Number of salaries quoted 171 348 285
Median salary £49,500 £47,500 £50,000
Median salary % change year-on-year +4.21% -5.00%  
90% offered a salary of more than £30,000 £31,050 £34,800
10% offered a salary of more than £65,000 £67,950 £75,000
UK excluding London median salary £47,500 £40,500 £45,000
% change year-on-year +17.28% -10.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Manager in the job title.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

The salary distribution of IT jobs citing Support Manager over the 3 months to 23 March 2017.

Salary histogram for Support Manager in the UK

Support Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 200 £50,000 +5.26% 24
London -33 68 £50,750 -3.33% 12
South East +48 39 £49,750 +13.06% 8
East of England +33 26 £47,500 - 2
West Midlands +19 20 £53,500 +57.35% 1
South West +12 19 £40,000 +6.66%
Hampshire +27 14 £55,000 -1.78% 1
East Midlands +9 14 £35,500 -35.45%
North West -24 14 £50,000 +11.11%
Berkshire +22 12 £50,000 -4.76% 1
Wiltshire - 12 £40,000 -
City of London +30 11 £57,500 -14.81% 3
Hertfordshire +17 11 £47,500 - 2
Reading +43 10 £50,000 +13.63%
Cambridgeshire +24 8 £40,000 -22.14%
Cheshire +15 8 £60,000 +66.66%
Birmingham -2 8 £50,000 +65.28%
Telford - 8 £53,500 -
Shropshire - 8 £53,500 -
Leicestershire +1 7 £45,000 +60.71%
Derbyshire - 7 £35,500 -
Oxfordshire -1 6 £40,000 -3.61%
Leicester - 5 £40,000 -
Peterborough +3 4 £37,500 -27.00%
Bristol -5 4 £37,500 -16.66%
Pewsey - 4 £38,750 -
Abingdon +18 3 - -
Buckinghamshire +18 3 £36,500 +17.74% 2
Scotland +7 3 £32,500 -35.00%
Liverpool +6 3 £50,000 -44.44%

Support Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Manager in the job title.

1 198 (39.76%) ITIL
2 160 (32.13%) Finance
3 123 (24.70%) Service Delivery
4 107 (21.49%) SLA
5 99 (19.88%) Windows
6 89 (17.87%) Microsoft
7 71 (14.26%) SQL
8 68 (13.65%) Active Directory
9 60 (12.05%) MS Excel
9 60 (12.05%) Data Centre
10 57 (11.45%) Stakeholder Management
11 56 (11.24%) VMware
12 52 (10.44%) MS Office
13 51 (10.24%) Project Management
14 49 (9.84%) Linux
15 48 (9.64%) SQL Server
15 48 (9.64%) Windows Server
16 46 (9.24%) Oracle
17 44 (8.84%) Cisco
17 44 (8.84%) Citrix
18 42 (8.43%) Banking
19 41 (8.23%) Performance Management
20 39 (7.83%) Service Management
21 37 (7.43%) MS Exchange
22 35 (7.03%) Incident Management
22 35 (7.03%) MS PowerPoint
23 34 (6.83%) .NET
24 33 (6.63%) Contract Management
24 33 (6.63%) People Management
25 31 (6.22%) SaaS

Support Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.43%) MS Exchange
2 28 (5.62%) SharePoint
3 7 (1.41%) Exchange Server 2010
4 5 (1.00%) Exchange Server 2013
5 3 (0.60%) Apache
5 3 (0.60%) Blackberry Enterprise Server
5 3 (0.60%) Exchange Server 2007
6 2 (0.40%) Adobe Experience Manager
6 2 (0.40%) IIS
6 2 (0.40%) Tomcat
7 1 (0.20%) BizTalk Server
7 1 (0.20%) Confluence
7 1 (0.20%) Oracle SOA Suite
7 1 (0.20%) Skype for Business
7 1 (0.20%) WebSphere
Applications
1 60 (12.05%) MS Excel
2 52 (10.44%) MS Office
3 35 (7.03%) MS PowerPoint
4 6 (1.20%) MS Visio
5 2 (0.40%) MS Project
6 1 (0.20%) Spreadsheet
Business Applications
1 8 (1.61%) Dynamics CRM
1 8 (1.61%) Retail-J
2 7 (1.41%) Oracle EBS
2 7 (1.41%) Oracle Financials
3 6 (1.20%) Oracle EBS R12
4 5 (1.00%) SAP HR
5 4 (0.80%) Oracle HRMS
5 4 (0.80%) SAP SCM
6 3 (0.60%) Dynamics NAV
6 3 (0.60%) Infor CloudSuite Industrial (formerly SyteLine)
6 3 (0.60%) SAP CO
6 3 (0.60%) SAP FI
6 3 (0.60%) SAP FI/CO
6 3 (0.60%) SAP PS
6 3 (0.60%) SAP SRM
7 2 (0.40%) Magento
7 2 (0.40%) Oracle Applications
7 2 (0.40%) SAP Oil and Gas
7 2 (0.40%) Unit4 Business World
8 1 (0.20%) Dynamics AX
Cloud Services
1 31 (6.22%) SaaS
2 29 (5.82%) Microsoft Azure
3 27 (5.42%) Office 365
4 13 (2.61%) Amazon AWS
5 6 (1.20%) SuccessFactors
6 2 (0.40%) Azure Active Directory
7 1 (0.20%) Dropbox
7 1 (0.20%) IaaS
Communications & Networking
1 25 (5.02%) Firewall
2 14 (2.81%) TCP/IP
3 13 (2.61%) SAN
4 12 (2.41%) VPN
4 12 (2.41%) WAN
5 11 (2.21%) LAN
6 10 (2.01%) DNS
6 10 (2.01%) VoIP
7 6 (1.20%) Remote Desktop
8 5 (1.00%) Broadband
8 5 (1.00%) DHCP
8 5 (1.00%) SNMP
9 4 (0.80%) BGP
9 4 (0.80%) Internet
9 4 (0.80%) OSPF
9 4 (0.80%) Wireless
10 3 (0.60%) NAS
10 3 (0.60%) VLAN
11 2 (0.40%) Network Security
11 2 (0.40%) Wi-Fi
Database & Business Intelligence
1 48 (9.64%) SQL Server
2 10 (2.01%) MySQL
3 9 (1.81%) Crystal Reports
4 8 (1.61%) SQL Server Reporting Services
5 7 (1.41%) BusinessObjects
5 7 (1.41%) Oracle Database
6 5 (1.00%) SQL Server Integration Services
7 4 (0.80%) Oracle Database 11g
8 3 (0.60%) Data Warehouse
8 3 (0.60%) OLAP
8 3 (0.60%) Oracle OLAP
8 3 (0.60%) SQL Server 2012
9 2 (0.40%) Electronic Patient Records
9 2 (0.40%) Hadoop
9 2 (0.40%) MongoDB
9 2 (0.40%) PostgreSQL
9 2 (0.40%) Relational Database
9 2 (0.40%) SAP BW
9 2 (0.40%) SQL Server 2008
10 1 (0.20%) Oracle BI EE
Development Applications
1 7 (1.41%) Visual Studio
2 5 (1.00%) Toad
3 3 (0.60%) Team Foundation Server
4 2 (0.40%) Jenkins
4 2 (0.40%) JIRA
5 1 (0.20%) Bitbucket
General
1 160 (32.13%) Finance
2 42 (8.43%) Banking
3 19 (3.82%) Telecoms
4 14 (2.81%) Retail
5 13 (2.61%) Manufacturing
6 9 (1.81%) Financial Institution
6 9 (1.81%) Marketing
7 7 (1.41%) Back Office
7 7 (1.41%) Billing
7 7 (1.41%) Investment Banking
8 5 (1.00%) Front Office
8 5 (1.00%) Pharmaceutical
9 4 (0.80%) French Language
9 4 (0.80%) Law
9 4 (0.80%) Spanish Language
10 3 (0.60%) Advertising
10 3 (0.60%) Electronics
11 2 (0.40%) Japanese Language
11 2 (0.40%) Legal
12 1 (0.20%) German Language
Libraries, Frameworks & Software Standards
1 34 (6.83%) .NET
2 18 (3.61%) XML
3 14 (2.81%) XSLT
4 10 (2.01%) CSS
5 8 (1.61%) ASP.NET
5 8 (1.61%) HTML
5 8 (1.61%) jQuery
5 8 (1.61%) SAP Fiori
5 8 (1.61%) SAP PI
6 7 (1.41%) .NET Framework
6 7 (1.41%) EDI
7 5 (1.00%) Web Services
8 2 (0.40%) AngularJS
8 2 (0.40%) ASP.NET MVC
8 2 (0.40%) ASP.NET MVC 3
8 2 (0.40%) Entity Framework
8 2 (0.40%) FIX Protocol
8 2 (0.40%) Kendo UI
8 2 (0.40%) KnockoutJS
8 2 (0.40%) RequireJS
Miscellaneous
1 60 (12.05%) Data Centre
2 22 (4.42%) Management Information System
3 18 (3.61%) Analytical Skills
4 13 (2.61%) Fixed Income
5 12 (2.41%) Computer Science
5 12 (2.41%) Equities
6 11 (2.21%) EPoS
7 8 (1.61%) Derivative
7 8 (1.61%) Enterprise Software
8 6 (1.20%) Virtual Team
9 5 (1.00%) CMDB
10 4 (0.80%) Client/Server
10 4 (0.80%) Clustering
10 4 (0.80%) Driving Licence
10 4 (0.80%) User Experience
11 3 (0.60%) Foreign Exchange (FX)
11 3 (0.60%) NHS
12 2 (0.40%) Equity Derivative
12 2 (0.40%) Mainframe
12 2 (0.40%) Social Media
Operating Systems
1 99 (19.88%) Windows
2 49 (9.84%) Linux
3 48 (9.64%) Windows Server
4 27 (5.42%) Unix
5 18 (3.61%) Windows 7
5 18 (3.61%) Windows Server 2008
5 18 (3.61%) Windows Server 2012
6 12 (2.41%) Windows 10
7 10 (2.01%) Windows 8
8 8 (1.61%) Apple iOS
9 7 (1.41%) Android
9 7 (1.41%) Windows Server 2003
10 6 (1.20%) Mac OS X
11 5 (1.00%) Ubuntu
11 5 (1.00%) Windows XP
12 2 (0.40%) CentOS
12 2 (0.40%) Red Hat Enterprise Linux
12 2 (0.40%) Solaris
13 1 (0.20%) HPUX
13 1 (0.20%) Mac OS
Processes & Methodologies
1 198 (39.76%) ITIL
2 123 (24.70%) Service Delivery
3 57 (11.45%) Stakeholder Management
4 51 (10.24%) Project Management
5 41 (8.23%) Performance Management
6 39 (7.83%) Service Management
7 35 (7.03%) Incident Management
8 33 (6.63%) Contract Management
8 33 (6.63%) People Management
9 30 (6.02%) Line Management
9 30 (6.02%) Mentoring
10 29 (5.82%) Statistics
11 28 (5.62%) Critical Success Factor
11 28 (5.62%) Escalation Management
12 26 (5.22%) Business Intelligence
13 25 (5.02%) Problem Management
14 23 (4.62%) PRINCE2
15 22 (4.42%) Continuous Improvement
15 22 (4.42%) Trend Analysis
16 20 (4.02%) Resource Management
Programming Languages
1 71 (14.26%) SQL
2 28 (5.62%) C#
3 11 (2.21%) Java
4 10 (2.01%) JavaScript
5 8 (1.61%) ABAP
5 8 (1.61%) PowerShell
6 7 (1.41%) PL/SQL
7 6 (1.20%) COBOL
8 4 (0.80%) C
8 4 (0.80%) Python
8 4 (0.80%) Shell Script
8 4 (0.80%) VB
9 3 (0.60%) Perl
9 3 (0.60%) PHP
10 2 (0.40%) Bash Shell
10 2 (0.40%) Ruby
11 1 (0.20%) T-SQL
11 1 (0.20%) VB.NET
Qualifications
1 27 (5.42%) ITIL Certification
2 25 (5.02%) Degree
3 13 (2.61%) Microsoft Certification
4 9 (1.81%) MCSE
4 9 (1.81%) SC Cleared
4 9 (1.81%) Security Cleared
5 8 (1.61%) PMI Certification
6 7 (1.41%) PMP
6 7 (1.41%) PRINCE2 Certification
7 5 (1.00%) MCSA
8 3 (0.60%) CCA
8 3 (0.60%) Citrix Certification
8 3 (0.60%) MCP
8 3 (0.60%) MCTS
8 3 (0.60%) VMware Certified Professional (VCP)
9 2 (0.40%) DBS Check
9 2 (0.40%) ITIL Foundation Certificate
9 2 (0.40%) MCITP
10 1 (0.20%) Cisco Certification
10 1 (0.20%) GNVQ
Quality Assurance & Compliance
1 107 (21.49%) SLA
2 12 (2.41%) QA
3 4 (0.80%) ISO/IEC 27001
4 2 (0.40%) PMO
4 2 (0.40%) Sarbanes-Oxley
5 1 (0.20%) ISO 9001
5 1 (0.20%) ISO/IEC 20000
5 1 (0.20%) MiFID
System Software
1 68 (13.65%) Active Directory
2 22 (4.42%) VMware Infrastructure
3 13 (2.61%) Hyper-V
4 9 (1.81%) VMware ESX
5 7 (1.41%) VMware ESXi
6 6 (1.20%) vSphere
7 3 (0.60%) XenDesktop
8 2 (0.40%) XenApp
9 1 (0.20%) Terminal Server
9 1 (0.20%) Veritas Cluster Server
9 1 (0.20%) Virtual Servers
Systems Management
1 11 (2.21%) SCCM
2 7 (1.41%) Backup Exec
3 5 (1.00%) Ansible
3 5 (1.00%) Nagios
4 2 (0.40%) Packer
4 2 (0.40%) ServiceCenter
4 2 (0.40%) Terraform
4 2 (0.40%) Tivoli
5 1 (0.20%) Cisco CUCM
5 1 (0.20%) EMC NetWorker
5 1 (0.20%) Microsoft Clustering
5 1 (0.20%) Microsoft Data Protection Manager
5 1 (0.20%) NetCrunch
5 1 (0.20%) Opscode Chef
5 1 (0.20%) Puppet
5 1 (0.20%) SCOM
5 1 (0.20%) WSUS
Vendors
1 89 (17.87%) Microsoft
2 56 (11.24%) VMware
3 46 (9.24%) Oracle
4 44 (8.84%) Cisco
4 44 (8.84%) Citrix
5 24 (4.82%) SAP
6 11 (2.21%) HP
7 10 (2.01%) Adobe
8 8 (1.61%) CODA
8 8 (1.61%) Hyperion
9 7 (1.41%) SunGard
9 7 (1.41%) Sybase
10 6 (1.20%) Apple
10 6 (1.20%) Ariba
10 6 (1.20%) NetApp
10 6 (1.20%) WatchGuard
11 5 (1.00%) Sophos
12 4 (0.80%) JD Edwards
12 4 (0.80%) Red Hat
12 4 (0.80%) Salesforce.com
City of Westminster
Hays Specialist Recruitment Ltd
Salary: £58000.00 - £63000.00 per annum
Posted: Yesterday
South West London
Ebury
Salary: £58000.00 - £63000.00 per annum
Posted: 12 hours ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum
Posted: 2 days ago
Watford, Hertfordshire
Understanding Recruitment
Salary: £55000.00 - £65000.00 per annum
Posted: 2 days ago
South West London
Experis Ltd
Salary: £37794.00 - £47278.00 per annum + benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £60000.00 per annum + Benefits
Posted: 17 hours ago
London
Talent Point
Salary: £45000.00 - £60000.00 per annum
Posted: 8 days ago
Buckinghamshire
Nigel Frank International
Salary: £50000 per annum + Additional Benefits
Posted: Yesterday
Leeds, West Yorkshire
Hotfoot Recruitment
Salary: From £50,000 to £50,000 per annum Up to £50K + 10% Bonus +Bens + Flexi
Posted: 3 days ago
Hereford
Computer Futures
Salary: £35000 - £45000 per annum + competitive
Posted: 7 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 5 days ago
South West London
Exposed Solutions
Salary: £60000 - £80000 per annum
Posted: 2 days ago
London
McGregor Boyall
Salary: £80000 - £100000 per annum
Posted: 6 days ago
London
Harvey Nash plc
Salary: £70000 - £78000 per annum + bonus and benefits
Posted: 2 days ago
City, London
Across Health Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 13 days ago
London
IQ Telecom
Salary: £50000 - £55000 per annum + bonus + benefits
Posted: Yesterday
Woking, Surrey
Class Technology Solutions Ltd
Salary: Up to £34,000 per annum
Posted: 16 days ago
Farnborough
Spectrum IT
Salary: £50000 - £60000 per annum
Posted: 24 days ago
Maidenhead, Berkshire
Maersk Line
Salary: Competitive
Posted: 7 days ago
Brighton
Think IT Recruitment Limted
Salary: £50000 - £55000 per annum + Benefits + Bonus
Posted: 16 days ago
London
IQ Telecom
Salary: £45000 - £55000 per annum + Bonus, overtime
Posted: 9 days ago
London
Bluetown Online LTD
Salary: £40000 per annum
Posted: 22 days ago
Brighton
Computer Futures
Salary: £50000 - £60000 per annum + competitive
Posted: 17 days ago