Period
to 21 August 2018

The median annual salary for a Support Manager was £50,000 in advertised job vacancies during the 6 months to 21 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 753 780 664
Rank change year-on-year +27 -116 +54
Permanent jobs requiring a Support Manager 424 442 720
As % of all permanent IT jobs advertised in the UK 0.25% 0.25% 0.37%
As % of the Job Titles category 0.26% 0.26% 0.38%
Number of salaries quoted 331 333 649
UK median annual salary £50,000 £50,000 £52,500
Median salary % change year-on-year - -4.76% +5.00%
10th Percentile £32,750 £29,250 £30,200
90th Percentile £71,250 £80,000 £75,000
UK excluding London median annual salary £45,000 £45,000 £47,500
% change year-on-year - -5.26% +5.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 162,478 169,340 190,363
% of permanent IT jobs with a recognized job title 96.15% 96.07% 96.60%
Number of salaries quoted 130,921 136,473 160,125
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

The salary distribution of IT jobs citing Support Manager over the 6 months to 21 August 2018.

Salary histogram for Support Manager in the UK

Support Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 409 £50,000 - 26
UK excluding London +26 225 £45,000 - 13
London -19 189 £54,000 -3.36% 13
Midlands +45 77 £44,736 -10.53% 1
West Midlands +53 52 £44,471 -15.29% 1
South East -5 52 £50,000 +2.56% 8
North of England +39 42 £43,000 +22.86% 1
South West +5 35 £45,000 +7.46% 2
East Midlands +15 25 £45,000 +9.09%
North West +15 21 £48,500 +38.57%
Yorkshire +40 18 £37,500 - 1
East of England +10 14 £40,000 -20.00% 1
Scotland -11 4 £35,000 -12.50%
North East - 3 £47,500 -
Northern Ireland - 1 £65,000 -

Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 August 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Manager in the job title.

1 171 (40.33%) Finance
2 162 (38.21%) ITIL
3 115 (27.12%) Windows
4 109 (25.71%) Microsoft
5 94 (22.17%) SLA
6 64 (15.09%) Active Directory
7 63 (14.86%) Oracle
8 58 (13.68%) Service Delivery
8 58 (13.68%) Windows Server
9 53 (12.50%) Stakeholder Management
9 53 (12.50%) Office 365
10 51 (12.03%) Project Management
11 50 (11.79%) Microsoft Excel
12 49 (11.56%) SQL
13 46 (10.85%) Incident Management
14 45 (10.61%) Degree
15 43 (10.14%) Problem-Solving
16 42 (9.91%) Service Management
17 40 (9.43%) Line Management
18 39 (9.20%) Performance Management
19 38 (8.96%) Mentoring
19 38 (8.96%) People Management
19 38 (8.96%) Microsoft Office
20 36 (8.49%) Windows 10
21 35 (8.25%) Analytical Skills
21 35 (8.25%) Process Improvement
22 34 (8.02%) Microsoft Azure
23 33 (7.78%) Management Information System
24 32 (7.55%) SQL Server
24 32 (7.55%) CRM

Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (7.31%) SharePoint
2 21 (4.95%) Confluence
3 18 (4.25%) MS Exchange
4 13 (3.07%) Skype for Business
5 10 (2.36%) WebSphere
5 10 (2.36%) WebSphere Application Server
6 6 (1.42%) IIS
6 6 (1.42%) WordPress
7 5 (1.18%) BizTalk Server
7 5 (1.18%) Exchange Server 2010
8 4 (0.94%) Exchange Server 2013
9 3 (0.71%) NetWeaver
10 2 (0.47%) Apache
10 2 (0.47%) CMS
10 2 (0.47%) Drupal
10 2 (0.47%) Moodle
10 2 (0.47%) SharePoint 2013
10 2 (0.47%) Smallworld
11 1 (0.24%) IBM Notes
11 1 (0.24%) SharePoint Server
Applications
1 50 (11.79%) Microsoft Excel
2 38 (8.96%) Microsoft Office
3 31 (7.31%) Microsoft PowerPoint
4 14 (3.30%) Microsoft Project
5 5 (1.18%) MS Visio
6 1 (0.24%) AutoCAD
Business Applications
1 15 (3.54%) Dynamics CRM
2 10 (2.36%) HFM
3 8 (1.89%) Dynamics AX
3 8 (1.89%) Oracle Assets
3 8 (1.89%) Oracle Financials
3 8 (1.89%) Oracle General Ledger
3 8 (1.89%) Oracle Payables
3 8 (1.89%) Oracle Receivables
4 7 (1.65%) Oracle Cash Management
4 7 (1.65%) Oracle EBS R12
5 6 (1.42%) Dynamics NAV
6 5 (1.18%) Hyperion Planning
6 5 (1.18%) Salesforce.com CRM
7 2 (0.47%) SAP BPC
8 1 (0.24%) Dynamics GP
8 1 (0.24%) Endur
8 1 (0.24%) Oracle Applications
8 1 (0.24%) Oracle EBS
8 1 (0.24%) Oracle E-Business Tax
8 1 (0.24%) Remedy ITSM
Cloud Services
1 53 (12.50%) Office 365
2 34 (8.02%) Microsoft Azure
3 18 (4.25%) SaaS
4 17 (4.01%) Amazon AWS
5 9 (2.12%) OneDrive
6 7 (1.65%) Amazon CloudWatch
7 3 (0.71%) Dynamics 365
8 2 (0.47%) AWS Lambda
8 2 (0.47%) Serverless
9 1 (0.24%) Azure Active Directory
9 1 (0.24%) Datadog
Communications & Networking
1 31 (7.31%) LAN
2 30 (7.08%) DNS
3 27 (6.37%) WAN
4 24 (5.66%) TCP/IP
5 23 (5.42%) DHCP
6 22 (5.19%) Firewall
7 19 (4.48%) Wireless
8 17 (4.01%) SAN
9 13 (3.07%) Skype
10 12 (2.83%) VLAN
11 11 (2.59%) VPN
12 10 (2.36%) HTTP
12 10 (2.36%) SSH
12 10 (2.36%) Telnet
13 9 (2.12%) VoIP
14 8 (1.89%) Network Security
14 8 (1.89%) SMS
15 7 (1.65%) Ethernet
16 6 (1.42%) WebEx
17 4 (0.94%) Cisco ASA
Database & Business Intelligence
1 32 (7.55%) SQL Server
2 14 (3.30%) Essbase
3 6 (1.42%) Data Warehouse
4 5 (1.18%) Relational Database
5 4 (0.94%) GIS
6 3 (0.71%) Blockchain
7 2 (0.47%) Hadoop
7 2 (0.47%) NoSQL
7 2 (0.47%) QGIS
7 2 (0.47%) RDBMS
7 2 (0.47%) SQL Server 2008
7 2 (0.47%) SQL Server 2012
8 1 (0.24%) Azure SQL Database
8 1 (0.24%) BusinessObjects
8 1 (0.24%) EDMS
8 1 (0.24%) KDB
8 1 (0.24%) MongoDB
8 1 (0.24%) QlikView
8 1 (0.24%) SQL Server 2005
8 1 (0.24%) SQL Server 2014
Development Applications
1 29 (6.84%) JIRA
2 4 (0.94%) Git (software)
3 2 (0.47%) Jenkins
3 2 (0.47%) Oracle Forms
4 1 (0.24%) Airbrake
4 1 (0.24%) CA Release Automation
4 1 (0.24%) Hudson
4 1 (0.24%) Sonatype Nexus
4 1 (0.24%) Subversion
General
1 171 (40.33%) Finance
2 26 (6.13%) Telecoms
3 25 (5.90%) Games
4 23 (5.42%) Banking
5 20 (4.72%) Retail
6 19 (4.48%) Legal
7 9 (2.12%) Billing
8 8 (1.89%) Marketing
9 7 (1.65%) Back Office
10 6 (1.42%) Front Office
11 5 (1.18%) Pharmaceutical
12 4 (0.94%) Manufacturing
13 3 (0.71%) Advertising
14 2 (0.47%) Publishing
15 1 (0.24%) Aerospace
15 1 (0.24%) Digital Economy
15 1 (0.24%) Electronics
15 1 (0.24%) Law
15 1 (0.24%) Multimedia
Libraries, Frameworks & Software Standards
1 11 (2.59%) .NET
2 10 (2.36%) JDBC
3 8 (1.89%) IBM Integration Bus
4 6 (1.42%) Web Services
5 3 (0.71%) EDI
5 3 (0.71%) Mason
5 3 (0.71%) RabbitMQ
6 2 (0.47%) jQuery
6 2 (0.47%) Middleware
6 2 (0.47%) WAP
7 1 (0.24%) .NET Framework
7 1 (0.24%) ASP.NET
7 1 (0.24%) HTML
7 1 (0.24%) JSON
7 1 (0.24%) LDAP
7 1 (0.24%) SOAP
7 1 (0.24%) Spring
7 1 (0.24%) WSDL
7 1 (0.24%) XML
7 1 (0.24%) XMPP
Miscellaneous
1 35 (8.25%) Analytical Skills
2 33 (7.78%) Management Information System
3 27 (6.37%) Data Centre
4 21 (4.95%) Computer Science
5 14 (3.30%) Self-Motivation
5 14 (3.30%) Video Conferencing
6 12 (2.83%) iPad
7 11 (2.59%) Client/Server
7 11 (2.59%) Enterprise Software
8 8 (1.89%) Driving Licence
8 8 (1.89%) iSeries
9 7 (1.65%) SWIFT
10 6 (1.42%) Fintech
10 6 (1.42%) NHS
10 6 (1.42%) Public Cloud
11 5 (1.18%) e-Learning
11 5 (1.18%) Mobile App
12 4 (0.94%) Algorithms
12 4 (0.94%) Derivative
12 4 (0.94%) OTC Derivatives
Operating Systems
1 115 (27.12%) Windows
2 58 (13.68%) Windows Server
3 36 (8.49%) Windows 10
4 31 (7.31%) Unix
5 29 (6.84%) Windows 7
6 24 (5.66%) Windows Server 2012
7 21 (4.95%) Linux
8 19 (4.48%) Windows Server 2008
9 11 (2.59%) Android
9 11 (2.59%) Apple iOS
10 6 (1.42%) Mac OS X
11 5 (1.18%) AIX
12 4 (0.94%) CentOS
13 3 (0.71%) Mac OS
13 3 (0.71%) Mac OS X Server
13 3 (0.71%) Solaris
14 2 (0.47%) FreeBSD
15 1 (0.24%) HPUX
15 1 (0.24%) Windows Vista
15 1 (0.24%) Windows XP
Processes & Methodologies
1 162 (38.21%) ITIL
2 58 (13.68%) Service Delivery
3 53 (12.50%) Stakeholder Management
4 51 (12.03%) Project Management
5 46 (10.85%) Incident Management
6 43 (10.14%) Problem-Solving
7 42 (9.91%) Service Management
8 40 (9.43%) Line Management
9 39 (9.20%) Performance Management
10 38 (8.96%) Mentoring
10 38 (8.96%) People Management
11 35 (8.25%) Process Improvement
12 32 (7.55%) CRM
13 30 (7.08%) Agile Software Development
13 30 (7.08%) Continuous Improvement
14 27 (6.37%) Data Management
15 25 (5.90%) Statistics
16 24 (5.66%) Contract Management
16 24 (5.66%) ERP
16 24 (5.66%) Migration
Programming Languages
1 49 (11.56%) SQL
2 23 (5.42%) Java
3 12 (2.83%) Python
4 9 (2.12%) C#
4 9 (2.12%) PL/SQL
5 8 (1.89%) JavaScript
5 8 (1.89%) PHP
6 7 (1.65%) PowerShell
7 5 (1.18%) Shell Script
8 4 (0.94%) VBA
9 3 (0.71%) C
10 2 (0.47%) Magik
11 1 (0.24%) ActionScript
11 1 (0.24%) ActionScript 2.0
11 1 (0.24%) C++
11 1 (0.24%) Objective-C
Qualifications
1 45 (10.61%) Degree
2 23 (5.42%) CCNA
2 23 (5.42%) Cisco Certification
2 23 (5.42%) Microsoft Certification
3 15 (3.54%) MCSE
4 14 (3.30%) ITIL Certification
5 12 (2.83%) MCSA
6 11 (2.59%) CCNP
7 9 (2.12%) VMware Certified Professional (VCP)
8 7 (1.65%) PRINCE2 Certification
9 6 (1.42%) SC Cleared
9 6 (1.42%) Security Cleared
10 5 (1.18%) PMI Certification
11 4 (0.94%) CISSP
11 4 (0.94%) CompTIA Security+
11 4 (0.94%) Computer Science Degree
11 4 (0.94%) JNCIA
11 4 (0.94%) MCDST
11 4 (0.94%) PMP
12 2 (0.47%) AAT
Quality Assurance & Compliance
1 94 (22.17%) SLA
2 22 (5.19%) GDPR
2 22 (5.19%) QA
3 14 (3.30%) Sarbanes-Oxley
4 12 (2.83%) ISO/IEC 27001
5 8 (1.89%) Data Quality
5 8 (1.89%) ISO 9001
6 7 (1.65%) ISO/IEC 20000
7 3 (0.71%) PMO
8 2 (0.47%) GMP
8 2 (0.47%) PCI DSS
9 1 (0.24%) Cyber Essentials
System Software
1 64 (15.09%) Active Directory
2 28 (6.60%) Hyper-V
3 12 (2.83%) VMware Infrastructure
4 8 (1.89%) Terminal Server
4 8 (1.89%) Virtual Machines
5 6 (1.42%) Virtual Desktop
6 5 (1.18%) BitLocker
7 4 (0.94%) XenApp
8 3 (0.71%) vSphere
9 2 (0.47%) VMware ESXi
9 2 (0.47%) XenDesktop
Systems Management
1 26 (6.13%) SCCM
2 8 (1.89%) Jamf Pro
2 8 (1.89%) WSUS
3 7 (1.65%) AirWatch
3 7 (1.65%) Microsoft Intune
4 5 (1.18%) Backup Exec
4 5 (1.18%) CloudForms
5 4 (0.94%) Systems Management Server (SMS)
6 1 (0.24%) BladeLogic
6 1 (0.24%) Cisco CUCM
6 1 (0.24%) Simpana
6 1 (0.24%) Symantec Endpoint Protection
6 1 (0.24%) Thomson Reuters DACS
6 1 (0.24%) vCenter Server
6 1 (0.24%) vMotion
Vendors
1 109 (25.71%) Microsoft
2 63 (14.86%) Oracle
3 30 (7.08%) Salesforce.com
3 30 (7.08%) VMware
4 18 (4.25%) Informatica
5 17 (4.01%) Citrix
6 15 (3.54%) SAP
7 14 (3.30%) Hyperion
8 13 (3.07%) hybris
9 11 (2.59%) Cisco
10 10 (2.36%) ATG
10 10 (2.36%) Demandware
10 10 (2.36%) Huawei
10 10 (2.36%) PeopleSoft
11 8 (1.89%) AppDynamics
11 8 (1.89%) Bloomberg
11 8 (1.89%) Concur
11 8 (1.89%) Google
11 8 (1.89%) IBM
11 8 (1.89%) Reuters