Period
to 18 October 2018

The median annual salary for a Support Manager was £48,500 in advertised job vacancies during the 6 months to 18 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 793 725 650
Rank change year-on-year -68 -75 +44
Permanent jobs requiring a Support Manager 369 494 691
As % of all permanent IT jobs advertised in the UK 0.22% 0.28% 0.36%
As % of the Job Titles category 0.23% 0.29% 0.37%
Number of salaries quoted 282 366 605
UK median annual salary £48,500 £50,000 £51,500
Median salary % change year-on-year -3.00% -2.91% +8.42%
10th Percentile £33,525 £30,813 £31,250
90th Percentile £73,625 £83,750 £72,500
UK excluding London median annual salary £45,000 £42,500 £50,000
% change year-on-year +5.88% -15.00% +11.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,780 167,740 185,084
% of permanent IT jobs with a recognized job title 95.91% 95.94% 96.56%
Number of salaries quoted 127,111 134,369 155,159
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

The salary distribution of IT jobs citing Support Manager over the 6 months to 18 October 2018.

Salary histogram for Support Manager in the UK

Support Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -81 348 £50,000 - 46
UK excluding London +1 200 £45,000 +5.88% 35
London -73 155 £52,500 -4.55% 11
Midlands +40 57 £45,000 +7.14% 8
South East +7 48 £50,000 +9.65% 12
West Midlands +53 42 £41,775 -4.52% 1
North of England +9 40 £43,000 +22.86% 11
South West -22 32 £45,000 -5.26% 2
North West -5 22 £45,000 +24.14% 6
Yorkshire +36 17 £37,500 +7.14% 2
East of England +14 15 £46,875 +7.14% 2
East Midlands -5 15 £50,000 +31.84% 7
Wales 0 4 £36,000 -
Scotland -6 4 £35,000 -15.66%
North East - 1 £47,500 - 3
Northern Ireland - 1 £65,000 -

Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 October 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Manager in the job title.

1 153 (41.46%) Finance
2 146 (39.57%) ITIL
3 118 (31.98%) Microsoft
4 108 (29.27%) Windows
5 78 (21.14%) SLA
6 56 (15.18%) Service Delivery
6 56 (15.18%) Windows Server
7 54 (14.63%) Active Directory
8 53 (14.36%) Oracle
9 46 (12.47%) Office 365
10 41 (11.11%) Analytical Skills
10 41 (11.11%) Stakeholder Management
11 38 (10.30%) Windows 10
12 37 (10.03%) Microsoft Office
13 36 (9.76%) Project Management
13 36 (9.76%) Management Information System
14 35 (9.49%) SQL Server
14 35 (9.49%) SQL
14 35 (9.49%) People Management
14 35 (9.49%) Microsoft Azure
14 35 (9.49%) Degree
15 34 (9.21%) Performance Management
15 34 (9.21%) Service Management
15 34 (9.21%) VMware
15 34 (9.21%) Problem-Solving
16 32 (8.67%) Process Improvement
17 31 (8.40%) Incident Management
18 29 (7.86%) Microsoft Excel
18 29 (7.86%) LAN
19 28 (7.59%) CRM

Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (6.50%) SharePoint
2 14 (3.79%) MS Exchange
3 11 (2.98%) Skype for Business
4 10 (2.71%) Confluence
5 8 (2.17%) BizTalk Server
6 6 (1.63%) WebSphere
6 6 (1.63%) WebSphere Application Server
6 6 (1.63%) WordPress
7 4 (1.08%) IIS
8 3 (0.81%) Apache
8 3 (0.81%) Exchange Server 2010
9 2 (0.54%) CMS
9 2 (0.54%) Drupal
9 2 (0.54%) Exchange Server 2013
9 2 (0.54%) Moodle
10 1 (0.27%) Elasticsearch
10 1 (0.27%) Oracle Coherence
10 1 (0.27%) Smallworld
Applications
1 37 (10.03%) Microsoft Office
2 29 (7.86%) Microsoft Excel
3 21 (5.69%) Microsoft PowerPoint
4 8 (2.17%) Microsoft Project
5 6 (1.63%) MS Visio
6 2 (0.54%) AutoCAD
7 1 (0.27%) HipChat
7 1 (0.27%) Spreadsheet
Business Applications
1 13 (3.52%) Dynamics AX
2 11 (2.98%) Dynamics CRM
2 11 (2.98%) Oracle Assets
2 11 (2.98%) Oracle Financials
2 11 (2.98%) Oracle General Ledger
2 11 (2.98%) Oracle Payables
2 11 (2.98%) Oracle Receivables
3 10 (2.71%) HFM
3 10 (2.71%) Oracle Cash Management
3 10 (2.71%) Oracle EBS R12
4 5 (1.36%) Dynamics NAV
4 5 (1.36%) Hyperion Planning
5 3 (0.81%) Oracle Applications
5 3 (0.81%) Oracle EBS
6 2 (0.54%) NetSuite
7 1 (0.27%) Dynamics GP
7 1 (0.27%) Oracle E-Business Tax
7 1 (0.27%) Remedy ITSM
7 1 (0.27%) Salerio
7 1 (0.27%) SAP SCM
Cloud Services
1 46 (12.47%) Office 365
2 35 (9.49%) Microsoft Azure
3 22 (5.96%) SaaS
4 9 (2.44%) Amazon AWS
5 5 (1.36%) Dynamics 365
6 4 (1.08%) OneDrive
7 3 (0.81%) PaaS
8 2 (0.54%) Azure Active Directory
9 1 (0.27%) Amazon CloudWatch
9 1 (0.27%) AWS Lambda
9 1 (0.27%) Datadog
9 1 (0.27%) Serverless
Communications & Networking
1 29 (7.86%) LAN
2 25 (6.78%) DNS
2 25 (6.78%) WAN
3 23 (6.23%) TCP/IP
4 20 (5.42%) DHCP
5 17 (4.61%) Firewall
6 14 (3.79%) SAN
6 14 (3.79%) VLAN
6 14 (3.79%) Wireless
7 11 (2.98%) Skype
7 11 (2.98%) VPN
8 8 (2.17%) VoIP
9 6 (1.63%) HTTP
9 6 (1.63%) SSH
9 6 (1.63%) Telnet
10 5 (1.36%) Ethernet
10 5 (1.36%) SMS
10 5 (1.36%) WebEx
11 4 (1.08%) Cisco ASA
11 4 (1.08%) NAS
Database & Business Intelligence
1 35 (9.49%) SQL Server
2 14 (3.79%) Essbase
3 7 (1.90%) EDMS
4 6 (1.63%) Relational Database
5 5 (1.36%) NoSQL
6 4 (1.08%) Data Warehouse
7 3 (0.81%) Hadoop
7 3 (0.81%) SQL Server Integration Services
8 2 (0.54%) Blockchain
8 2 (0.54%) MySQL
8 2 (0.54%) SQL Server Reporting Services
9 1 (0.27%) Azure SQL Database
9 1 (0.27%) GIS
9 1 (0.27%) KDB
9 1 (0.27%) MongoDB
9 1 (0.27%) Power BI
9 1 (0.27%) QGIS
9 1 (0.27%) Qlik Sense
9 1 (0.27%) QlikView
9 1 (0.27%) RDBMS
Development Applications
1 16 (4.34%) JIRA
2 4 (1.08%) Git (software)
3 2 (0.54%) Oracle Forms
3 2 (0.54%) Subversion
3 2 (0.54%) Team Foundation Server
4 1 (0.27%) Airbrake
4 1 (0.27%) Hudson
General
1 153 (41.46%) Finance
2 25 (6.78%) Games
2 25 (6.78%) Telecoms
3 17 (4.61%) Retail
4 16 (4.34%) Legal
5 10 (2.71%) Billing
6 8 (2.17%) Marketing
7 7 (1.90%) Banking
8 5 (1.36%) Advertising
8 5 (1.36%) Pharmaceutical
9 4 (1.08%) Back Office
9 4 (1.08%) French Language
9 4 (1.08%) Front Office
9 4 (1.08%) German Language
10 3 (0.81%) Manufacturing
11 2 (0.54%) Publishing
12 1 (0.27%) Aerospace
12 1 (0.27%) Electronics
12 1 (0.27%) Law
12 1 (0.27%) Multimedia
Libraries, Frameworks & Software Standards
1 11 (2.98%) .NET
2 7 (1.90%) Web Services
3 6 (1.63%) JDBC
3 6 (1.63%) RabbitMQ
4 5 (1.36%) SOAP
4 5 (1.36%) XML
5 4 (1.08%) CSS
5 4 (1.08%) Middleware
5 4 (1.08%) REST
6 3 (0.81%) ASP.NET
6 3 (0.81%) FIX Protocol
6 3 (0.81%) JSON
6 3 (0.81%) Kafka
7 2 (0.54%) ASP.NET Core
7 2 (0.54%) CodeIgniter
7 2 (0.54%) jQuery
7 2 (0.54%) LAMP
7 2 (0.54%) WAP
8 1 (0.27%) Razor View Engine
8 1 (0.27%) WCF
Miscellaneous
1 41 (11.11%) Analytical Skills
2 36 (9.76%) Management Information System
3 19 (5.15%) Data Centre
4 13 (3.52%) Computer Science
4 13 (3.52%) Video Conferencing
5 11 (2.98%) Client/Server
5 11 (2.98%) Fintech
6 10 (2.71%) Self-Motivation
7 7 (1.90%) iPad
7 7 (1.90%) Mobile App
8 6 (1.63%) NHS
9 5 (1.36%) Driving Licence
9 5 (1.36%) e-Learning
9 5 (1.36%) Enterprise Software
9 5 (1.36%) Foreign Exchange (FX)
10 4 (1.08%) Algorithms
10 4 (1.08%) PMI
11 3 (0.81%) Online Games
11 3 (0.81%) Virtual Team
12 2 (0.54%) Hedge funds
Operating Systems
1 108 (29.27%) Windows
2 56 (15.18%) Windows Server
3 38 (10.30%) Windows 10
4 26 (7.05%) Windows 7
5 25 (6.78%) Unix
6 19 (5.15%) Windows Server 2012
7 18 (4.88%) Linux
8 15 (4.07%) Windows Server 2008
9 10 (2.71%) Android
10 9 (2.44%) Apple iOS
11 4 (1.08%) AIX
11 4 (1.08%) CentOS
11 4 (1.08%) Mac OS X
12 3 (0.81%) Mac OS X Server
12 3 (0.81%) Windows 8
13 2 (0.54%) Mac OS
14 1 (0.27%) FreeBSD
14 1 (0.27%) HPUX
14 1 (0.27%) Red Hat Enterprise Linux
14 1 (0.27%) Solaris
Processes & Methodologies
1 146 (39.57%) ITIL
2 56 (15.18%) Service Delivery
3 41 (11.11%) Stakeholder Management
4 36 (9.76%) Project Management
5 35 (9.49%) People Management
6 34 (9.21%) Performance Management
6 34 (9.21%) Problem-Solving
6 34 (9.21%) Service Management
7 32 (8.67%) Process Improvement
8 31 (8.40%) Incident Management
9 28 (7.59%) CRM
9 28 (7.59%) Data Management
9 28 (7.59%) Migration
10 26 (7.05%) Agile Software Development
11 24 (6.50%) Continuous Improvement
12 23 (6.23%) Mentoring
13 22 (5.96%) Line Management
14 21 (5.69%) Service Delivery Management
15 20 (5.42%) Statistics
16 19 (5.15%) ITSM
Programming Languages
1 35 (9.49%) SQL
2 11 (2.98%) C#
3 10 (2.71%) JavaScript
4 9 (2.44%) PHP
5 8 (2.17%) Python
6 7 (1.90%) Java
7 6 (1.63%) PowerShell
8 5 (1.36%) Shell Script
9 2 (0.54%) ABAP
9 2 (0.54%) X++
10 1 (0.27%) ActionScript
10 1 (0.27%) ActionScript 2.0
10 1 (0.27%) C
10 1 (0.27%) Magik
10 1 (0.27%) PL/SQL
10 1 (0.27%) T-SQL
Qualifications
1 35 (9.49%) Degree
2 28 (7.59%) Microsoft Certification
3 20 (5.42%) ITIL Certification
4 17 (4.61%) CCNA
4 17 (4.61%) Cisco Certification
5 16 (4.34%) MCSE
6 14 (3.79%) MCSA
7 8 (2.17%) VMware Certified Professional (VCP)
8 7 (1.90%) CCNP
9 5 (1.36%) Computer Science Degree
10 4 (1.08%) MCDST
10 4 (1.08%) PMI Certification
11 3 (0.81%) CISSP
11 3 (0.81%) CompTIA Security+
11 3 (0.81%) JNCIA
12 2 (0.54%) CCDA
12 2 (0.54%) DBS Check
12 2 (0.54%) PRINCE2 Certification
12 2 (0.54%) SC Cleared
12 2 (0.54%) Security Cleared
Quality Assurance & Compliance
1 78 (21.14%) SLA
2 22 (5.96%) GDPR
3 18 (4.88%) QA
4 15 (4.07%) Sarbanes-Oxley
5 9 (2.44%) ISO/IEC 27001
6 4 (1.08%) Data Quality
7 3 (0.81%) ISO/IEC 20000
7 3 (0.81%) PMO
8 2 (0.54%) Cyber Essentials
8 2 (0.54%) ISO 9001
8 2 (0.54%) PCI DSS
9 1 (0.27%) Cyber Essentials PLUS
9 1 (0.27%) GMP
System Software
1 54 (14.63%) Active Directory
2 28 (7.59%) Hyper-V
3 14 (3.79%) VMware Infrastructure
4 9 (2.44%) Terminal Server
5 6 (1.63%) BitLocker
5 6 (1.63%) Virtual Machines
6 4 (1.08%) XenApp
7 3 (0.81%) Virtual Desktop
8 2 (0.54%) XenDesktop
9 1 (0.27%) VMware ESXi
Systems Management
1 25 (6.78%) SCCM
2 9 (2.44%) Jamf Pro
2 9 (2.44%) WSUS
3 7 (1.90%) AirWatch
3 7 (1.90%) Microsoft Intune
4 4 (1.08%) Backup Exec
4 4 (1.08%) Systems Management Server (SMS)
5 1 (0.27%) Ansible
5 1 (0.27%) logstash
5 1 (0.27%) Nagios
5 1 (0.27%) Opscode Chef
5 1 (0.27%) Thomson Reuters DACS
Vendors
1 118 (31.98%) Microsoft
2 53 (14.36%) Oracle
3 34 (9.21%) VMware
4 19 (5.15%) Citrix
5 12 (3.25%) Hyperion
5 12 (3.25%) Salesforce.com
6 11 (2.98%) Concur
7 10 (2.71%) Cisco
7 10 (2.71%) Google
7 10 (2.71%) Informatica
7 10 (2.71%) PeopleSoft
8 9 (2.44%) SAP
9 6 (1.63%) ATG
9 6 (1.63%) Dell
9 6 (1.63%) Demandware
9 6 (1.63%) Huawei
9 6 (1.63%) hybris
9 6 (1.63%) McAfee
10 5 (1.36%) Ivanti
11 4 (1.08%) ServiceNow