Period
to 20 November 2017

The median annual salary for a Support Manager was £50,000 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 718 652 649
Rank change year-on-year -66 -3 -19
Permanent jobs requiring a Support Manager 508 660 808
As % of all permanent IT jobs advertised in the UK 0.28% 0.35% 0.37%
As % of the Job Titles category 0.30% 0.37% 0.38%
Number of salaries quoted 379 571 686
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -5.00%
10th Percentile £31,250 £31,250 £32,500
90th Percentile £81,500 £72,500 £76,250
UK excluding London median annual salary £44,500 £47,500 £45,000
% change year-on-year -6.32% +5.56% +5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

The salary distribution of IT jobs citing Support Manager over the 6 months to 20 November 2017.

Salary histogram for Support Manager in the UK

Support Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 487 £50,000 - 19
London +47 270 £57,500 +9.52% 5
UK excluding London -138 234 £44,500 -6.32% 17
South East -28 53 £46,549 -11.34% 6
North of England +10 52 £37,500 -21.05% 2
Midlands -61 49 £47,500 -5.00% 4
South West +23 45 £50,000 +33.33% 2
North West -3 40 £37,500 -21.05% 2
West Midlands -18 36 £55,000 +26.80% 4
East of England -71 18 £41,500 -19.42%
East Midlands -21 13 £38,350 -30.27%
Scotland -15 12 £41,500 -2.35% 1
Yorkshire +2 11 £70,000 +35.92%
Wales +11 6 - - 2
North East - 1 £36,500 -

Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Manager in the job title.

1 171 (33.66%) ITIL
2 155 (30.51%) Finance
3 124 (24.41%) Windows
4 98 (19.29%) Microsoft
5 90 (17.72%) SLA
6 86 (16.93%) Stakeholder Management
7 82 (16.14%) Analytical Skills
8 76 (14.96%) Continuous Improvement
9 75 (14.76%) Front Office
10 74 (14.57%) Active Directory
11 69 (13.58%) SQL
12 68 (13.39%) Service Delivery
13 67 (13.19%) SQL Server
14 66 (12.99%) Asset Management
15 62 (12.20%) Equities
16 60 (11.81%) Banking
16 60 (11.81%) Back Office
16 60 (11.81%) Incident Management
17 58 (11.42%) Project Management
17 58 (11.42%) Windows Server
18 55 (10.83%) Agile Software Development
19 53 (10.43%) Service Management
20 52 (10.24%) Change Management
21 50 (9.84%) SharePoint
22 49 (9.65%) Degree
22 49 (9.65%) Line Management
23 48 (9.45%) Office 365
23 48 (9.45%) Microsoft Office
24 47 (9.25%) Wealth Management
24 47 (9.25%) Investment Banking

Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (9.84%) SharePoint
2 29 (5.71%) MS Exchange
3 9 (1.77%) Apache
3 9 (1.77%) Confluence
3 9 (1.77%) Exchange Server 2010
4 8 (1.57%) BizTalk Server
4 8 (1.57%) Skype for Business
5 7 (1.38%) Exchange Server 2013
5 7 (1.38%) Tomcat
6 6 (1.18%) IIS
7 5 (0.98%) Moodle
8 4 (0.79%) WebSphere
9 3 (0.59%) CMS
10 2 (0.39%) WebLogic
10 2 (0.39%) WebSphere Application Server
11 1 (0.20%) Apache Spark
11 1 (0.20%) Exchange Server 2007
11 1 (0.20%) OpenStack
11 1 (0.20%) SharePoint 2013
11 1 (0.20%) WordPress
Applications
1 48 (9.45%) Microsoft Office
2 18 (3.54%) Microsoft Excel
3 13 (2.56%) Microsoft PowerPoint
4 4 (0.79%) Spreadsheet
5 3 (0.59%) Microsoft Project
6 2 (0.39%) AutoCAD
6 2 (0.39%) MS Visio
7 1 (0.20%) CATIA
7 1 (0.20%) Siemens NX
Business Applications
1 12 (2.36%) Visualfiles
2 11 (2.17%) Dynamics CRM
3 5 (0.98%) Dynamics GP
4 4 (0.79%) BusinessWorks
5 2 (0.39%) Oracle EBS
5 2 (0.39%) Remedy ITSM
5 2 (0.39%) SAP R/3
6 1 (0.20%) BPCS
6 1 (0.20%) Dynamics AX
6 1 (0.20%) Eikon
6 1 (0.20%) Oracle Financials
6 1 (0.20%) Sage X3
6 1 (0.20%) Salesforce.com CRM
6 1 (0.20%) SAP FSCM
6 1 (0.20%) SAP MM
6 1 (0.20%) Unit4 Business World
6 1 (0.20%) Workday HCM
Cloud Services
1 48 (9.45%) Office 365
2 36 (7.09%) Microsoft Azure
3 18 (3.54%) SaaS
4 9 (1.77%) Amazon AWS
5 4 (0.79%) G Suite
6 1 (0.20%) Adobe Creative Cloud
6 1 (0.20%) Amazon EMR
6 1 (0.20%) Amazon Kinesis
Communications & Networking
1 27 (5.31%) DNS
1 27 (5.31%) TCP/IP
2 22 (4.33%) DHCP
3 20 (3.94%) LAN
3 20 (3.94%) WAN
4 17 (3.35%) Firewall
5 14 (2.76%) VLAN
6 13 (2.56%) SAN
7 10 (1.97%) Skype
8 8 (1.57%) Internet
9 6 (1.18%) VPN
10 5 (0.98%) CHAP
10 5 (0.98%) Network Security
10 5 (0.98%) Wireless
11 4 (0.79%) IP Telephony
11 4 (0.79%) Multicast
12 3 (0.59%) Cisco IPT
12 3 (0.59%) VoIP
13 2 (0.39%) MPLS
13 2 (0.39%) SMS
Database & Business Intelligence
1 67 (13.19%) SQL Server
2 7 (1.38%) SQL Server Reporting Services
3 5 (0.98%) SQL Server Integration Services
4 4 (0.79%) BusinessObjects
4 4 (0.79%) Crystal Reports
4 4 (0.79%) PowerCenter
5 3 (0.59%) SQL Server 2012
5 3 (0.59%) SQL Server 2014
6 2 (0.39%) Hadoop
6 2 (0.39%) SQL Server 2008
7 1 (0.20%) Amazon Redshift
7 1 (0.20%) Apache Cassandra
7 1 (0.20%) Apache Hive
7 1 (0.20%) Big Data
7 1 (0.20%) Blockchain
7 1 (0.20%) Impala
7 1 (0.20%) MySQL
7 1 (0.20%) NoSQL
7 1 (0.20%) Redis
7 1 (0.20%) SQL Server 2005
Development Applications
1 10 (1.97%) JIRA
2 8 (1.57%) Subversion
2 8 (1.57%) Team Foundation Server
3 6 (1.18%) Atlassian Bamboo
3 6 (1.18%) ClearQuest
3 6 (1.18%) Sonatype Nexus
4 4 (0.79%) Octopus Deploy
4 4 (0.79%) TeamCity
5 2 (0.39%) ClearCase
6 1 (0.20%) Cucumber
6 1 (0.20%) Visual Studio
General
1 155 (30.51%) Finance
2 75 (14.76%) Front Office
3 60 (11.81%) Back Office
3 60 (11.81%) Banking
4 47 (9.25%) Investment Banking
5 44 (8.66%) Retail Banking
6 24 (4.72%) Legal
7 23 (4.53%) Retail
8 15 (2.95%) Law
9 12 (2.36%) Telecoms
10 8 (1.57%) Manufacturing
10 8 (1.57%) Marketing
11 7 (1.38%) Advertising
12 4 (0.79%) Automotive
12 4 (0.79%) Financial Institution
12 4 (0.79%) Military
13 3 (0.59%) Billing
13 3 (0.59%) Pharmaceutical
14 2 (0.39%) Games
Libraries, Frameworks & Software Standards
1 19 (3.74%) .NET
2 9 (1.77%) Middleware
3 6 (1.18%) AngularJS
4 5 (0.98%) FIX Protocol
4 5 (0.98%) Oracle ADF
4 5 (0.98%) Oracle Fusion
4 5 (0.98%) Web Services
5 4 (0.79%) REST
6 3 (0.59%) Flash
7 2 (0.39%) CSS
7 2 (0.39%) HTML
7 2 (0.39%) Node.js
8 1 (0.20%) Apache Flex
8 1 (0.20%) ASP.NET
8 1 (0.20%) EDI
8 1 (0.20%) jQuery
8 1 (0.20%) LAMP
8 1 (0.20%) scikit-learn
8 1 (0.20%) WCF
8 1 (0.20%) WPF
Miscellaneous
1 82 (16.14%) Analytical Skills
2 62 (12.20%) Equities
3 20 (3.94%) Data Centre
4 19 (3.74%) Management Information System
5 18 (3.54%) Fixed Income
6 15 (2.95%) Hedge funds
7 13 (2.56%) Computer Science
8 12 (2.36%) Virtual Team
9 11 (2.17%) Enterprise Software
9 11 (2.17%) Reinsurance
10 10 (1.97%) Driving Licence
11 8 (1.57%) EPoS
12 7 (1.38%) Mobile Computing
13 6 (1.18%) Blackberry
14 5 (0.98%) PMI
14 5 (0.98%) SWIFT
14 5 (0.98%) VLE
15 4 (0.79%) Video\Live Streaming
16 3 (0.59%) Credit Risk
16 3 (0.59%) User Experience
Operating Systems
1 124 (24.41%) Windows
2 58 (11.42%) Windows Server
3 31 (6.10%) Windows 10
4 24 (4.72%) Windows Server 2012
5 23 (4.53%) Windows 7
6 20 (3.94%) Linux
7 15 (2.95%) Windows Server 2008
8 14 (2.76%) Unix
9 3 (0.59%) Red Hat Enterprise Linux
10 2 (0.39%) Mac OS X
10 2 (0.39%) Solaris
10 2 (0.39%) Windows 8
11 1 (0.20%) Android
11 1 (0.20%) Mac OS
11 1 (0.20%) Windows XP
Processes & Methodologies
1 171 (33.66%) ITIL
2 86 (16.93%) Stakeholder Management
3 76 (14.96%) Continuous Improvement
4 68 (13.39%) Service Delivery
5 66 (12.99%) Asset Management
6 60 (11.81%) Incident Management
7 58 (11.42%) Project Management
8 55 (10.83%) Agile Software Development
9 53 (10.43%) Service Management
10 52 (10.24%) Change Management
11 49 (9.65%) Line Management
12 47 (9.25%) Wealth Management
13 34 (6.69%) People Management
14 32 (6.30%) Mentoring
15 30 (5.91%) Performance Management
16 28 (5.51%) Statistics
17 27 (5.31%) CRM
18 26 (5.12%) Problem Management
18 26 (5.12%) Process Improvement
19 24 (4.72%) PRINCE2
Programming Languages
1 69 (13.58%) SQL
2 29 (5.71%) T-SQL
3 26 (5.12%) C#
4 21 (4.13%) Java
5 10 (1.97%) PowerShell
6 8 (1.57%) C
7 6 (1.18%) JavaScript
8 2 (0.39%) VB
8 2 (0.39%) VB.NET
9 1 (0.20%) AWK
9 1 (0.20%) Bash Shell
9 1 (0.20%) COBOL
9 1 (0.20%) Python
9 1 (0.20%) sed
9 1 (0.20%) VB6
Qualifications
1 49 (9.65%) Degree
2 35 (6.89%) Microsoft Certification
3 30 (5.91%) MCSE
4 22 (4.33%) MCSA
5 13 (2.56%) CCNA
5 13 (2.56%) Cisco Certification
6 12 (2.36%) CCNP
7 11 (2.17%) ITIL Certification
8 8 (1.57%) PMI Certification
8 8 (1.57%) PRINCE2 Certification
9 7 (1.38%) SC Cleared
9 7 (1.38%) Security Cleared
10 6 (1.18%) MCP
11 4 (0.79%) Computer Science Degree
11 4 (0.79%) MCTS
12 3 (0.59%) CITP
12 3 (0.59%) PMP
13 2 (0.39%) APMP
13 2 (0.39%) MCITP
13 2 (0.39%) MOS
Quality Assurance & Compliance
1 90 (17.72%) SLA
2 12 (2.36%) QA
3 6 (1.18%) ISO 9000
4 5 (0.98%) ISO 9001
5 4 (0.79%) ISO/IEC 20000
5 4 (0.79%) ISO/IEC 27001
5 4 (0.79%) PMO
6 2 (0.39%) ISO 22301
6 2 (0.39%) P3O
6 2 (0.39%) PCI DSS
7 1 (0.20%) Data Quality
7 1 (0.20%) Sarbanes-Oxley
System Software
1 74 (14.57%) Active Directory
2 26 (5.12%) VMware Infrastructure
3 11 (2.17%) XenApp
4 10 (1.97%) Hyper-V
5 6 (1.18%) Virtual Machines
6 3 (0.59%) VMware ESXi
6 3 (0.59%) vSphere
6 3 (0.59%) XenDesktop
7 2 (0.39%) Virtual Servers
8 1 (0.20%) Terminal Server
8 1 (0.20%) Terminal Services
8 1 (0.20%) VirtualBox
8 1 (0.20%) VMware Server
Systems Management
1 12 (2.36%) SCCM
2 9 (1.77%) Control-M
3 5 (0.98%) Backup Exec
4 3 (0.59%) Opscode Chef
4 3 (0.59%) Systems Management Server (SMS)
5 1 (0.20%) Microsoft Clustering
5 1 (0.20%) SCOM
5 1 (0.20%) Symantec Enterprise Vault
5 1 (0.20%) vMotion
5 1 (0.20%) WSUS
Vendors
1 98 (19.29%) Microsoft
2 45 (8.86%) VMware
3 30 (5.91%) Charles River
4 26 (5.12%) Citrix
5 21 (4.13%) Cisco
5 21 (4.13%) SAP
6 13 (2.56%) SimCorp
7 12 (2.36%) Oracle
8 11 (2.17%) iManage
9 9 (1.77%) Avaya
9 9 (1.77%) Bloomberg
10 8 (1.57%) BMC
10 8 (1.57%) hybris
10 8 (1.57%) IBM
10 8 (1.57%) Reuters
11 7 (1.38%) Atlassian
11 7 (1.38%) NetApp
12 6 (1.18%) Apple
12 6 (1.18%) HP
12 6 (1.18%) Symantec