Period
to 21 June 2018

The median annual salary for a Support Manager was £50,000 in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 744 803 650
Rank change year-on-year +59 -153 +47
Permanent jobs requiring a Support Manager 474 404 747
As % of all permanent IT jobs advertised in the UK 0.27% 0.23% 0.37%
As % of the Job Titles category 0.29% 0.24% 0.38%
Number of salaries quoted 379 328 675
UK median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% -
10th Percentile £36,225 £27,750 £28,350
90th Percentile £72,500 £73,250 £71,250
UK excluding London median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% -5.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,189 166,064 194,291
% of permanent IT jobs with a recognized job title 96.33% 96.24% 96.61%
Number of salaries quoted 135,115 136,769 163,202
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

The salary distribution of IT jobs citing Support Manager over the 6 months to 21 June 2018.

Salary histogram for Support Manager in the UK

Support Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 459 £50,000 +5.26% 33
UK excluding London +24 256 £47,500 +5.56% 30
London +24 208 £55,000 +6.80% 5
Midlands +53 83 £43,736 -12.53% 4
South East +15 78 £50,000 +1.01% 6
West Midlands +39 55 £50,000 -6.54% 2
North of England +22 41 £40,000 -5.88% 11
South West -6 30 £50,000 +25.00% 4
East Midlands +13 28 £41,250 +10.00% 2
North West +1 25 £45,000 - 6
East of England -22 18 £40,000 -14.44% 3
Yorkshire +19 13 £37,500 +7.14% 5
Scotland -35 3 £42,850 +31.85% 1
North East - 3 £47,500 -
Wales - 2 £50,000 - 1
Northern Ireland - 1 £65,000 -

Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Manager in the job title.

1 177 (37.34%) Finance
2 176 (37.13%) ITIL
3 131 (27.64%) Windows
4 112 (23.63%) SLA
5 99 (20.89%) Microsoft
6 80 (16.88%) Active Directory
7 69 (14.56%) Office 365
8 65 (13.71%) SQL
8 65 (13.71%) Oracle
9 58 (12.24%) Service Delivery
10 53 (11.18%) Incident Management
11 51 (10.76%) Service Management
11 51 (10.76%) Stakeholder Management
12 49 (10.34%) Degree
13 47 (9.92%) Microsoft Excel
13 47 (9.92%) Windows Server
14 45 (9.49%) Project Management
14 45 (9.49%) Mentoring
15 44 (9.28%) Windows 7
16 43 (9.07%) Performance Management
17 41 (8.65%) Microsoft Azure
18 40 (8.44%) Line Management
19 39 (8.23%) Windows 10
20 37 (7.81%) Agile Software Development
20 37 (7.81%) Unix
20 37 (7.81%) ERP
20 37 (7.81%) SQL Server
20 37 (7.81%) SAP
21 36 (7.59%) Analytical Skills
22 35 (7.38%) Microsoft PowerPoint

Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (5.91%) SharePoint
2 21 (4.43%) Confluence
3 20 (4.22%) MS Exchange
4 11 (2.32%) IBM Notes
5 10 (2.11%) WebSphere
5 10 (2.11%) WebSphere Application Server
6 7 (1.48%) NetWeaver
6 7 (1.48%) Skype for Business
7 5 (1.05%) Exchange Server 2010
7 5 (1.05%) IIS
7 5 (1.05%) SharePoint 2013
8 4 (0.84%) Exchange Server 2013
9 2 (0.42%) CMS
9 2 (0.42%) Drupal
9 2 (0.42%) Moodle
9 2 (0.42%) WordPress
10 1 (0.21%) Apache
10 1 (0.21%) BizTalk Server
10 1 (0.21%) SharePoint Server
10 1 (0.21%) Smallworld
Applications
1 47 (9.92%) Microsoft Excel
2 35 (7.38%) Microsoft PowerPoint
3 24 (5.06%) Microsoft Office
4 10 (2.11%) Microsoft Project
Business Applications
1 21 (4.43%) Dynamics CRM
2 11 (2.32%) Oracle Applications
3 10 (2.11%) Dynamics NAV
3 10 (2.11%) HFM
4 6 (1.27%) SAP BPC
5 5 (1.05%) Hyperion Planning
5 5 (1.05%) Oracle Financials
5 5 (1.05%) Salesforce.com CRM
6 4 (0.84%) Dynamics AX
6 4 (0.84%) Oracle EBS R12
7 3 (0.63%) Elite 3E
7 3 (0.63%) NetSuite
7 3 (0.63%) Oracle Assets
7 3 (0.63%) Oracle EBS
7 3 (0.63%) Oracle General Ledger
7 3 (0.63%) Oracle Payables
7 3 (0.63%) Oracle Receivables
7 3 (0.63%) Visualfiles
8 2 (0.42%) Epicor Tropos
8 2 (0.42%) Oracle Cash Management
Cloud Services
1 69 (14.56%) Office 365
2 41 (8.65%) Microsoft Azure
3 30 (6.33%) Amazon AWS
4 18 (3.80%) OneDrive
5 12 (2.53%) SaaS
6 7 (1.48%) Amazon CloudWatch
7 4 (0.84%) Dynamics 365
8 2 (0.42%) Google Analytics
9 1 (0.21%) AWS Lambda
9 1 (0.21%) Azure Active Directory
9 1 (0.21%) G Suite
9 1 (0.21%) Serverless
Communications & Networking
1 27 (5.70%) Firewall
1 27 (5.70%) LAN
1 27 (5.70%) WAN
2 25 (5.27%) TCP/IP
3 18 (3.80%) DNS
4 16 (3.38%) DHCP
4 16 (3.38%) SAN
5 14 (2.95%) Wireless
6 13 (2.74%) VPN
7 11 (2.32%) VLAN
8 10 (2.11%) HTTP
8 10 (2.11%) SSH
8 10 (2.11%) Telnet
8 10 (2.11%) VoIP
9 8 (1.69%) Network Security
10 7 (1.48%) Skype
11 6 (1.27%) Ethernet
11 6 (1.27%) SMS
11 6 (1.27%) WebEx
12 5 (1.05%) NAS
Database & Business Intelligence
1 37 (7.81%) SQL Server
2 14 (2.95%) Essbase
3 11 (2.32%) Relational Database
4 8 (1.69%) Data Warehouse
5 6 (1.27%) RDBMS
6 5 (1.05%) Blockchain
7 4 (0.84%) Power BI
8 3 (0.63%) GIS
8 3 (0.63%) Oracle Reports
9 2 (0.42%) Crystal Reports
9 2 (0.42%) MySQL
9 2 (0.42%) NoSQL
9 2 (0.42%) SQL Server 2008
9 2 (0.42%) SQL Server 2012
10 1 (0.21%) Azure SQL Database
10 1 (0.21%) BusinessObjects
10 1 (0.21%) FileMaker
10 1 (0.21%) MongoDB
10 1 (0.21%) Oracle Database
10 1 (0.21%) SQL Server 2005
Development Applications
1 28 (5.91%) JIRA
2 3 (0.63%) Git (software)
3 2 (0.42%) Jenkins
3 2 (0.42%) Oracle Forms
4 1 (0.21%) CA Release Automation
4 1 (0.21%) Hudson
4 1 (0.21%) Maven
4 1 (0.21%) Sonatype Nexus
4 1 (0.21%) Subversion
General
1 177 (37.34%) Finance
2 29 (6.12%) Retail
3 27 (5.70%) Banking
4 23 (4.85%) Legal
5 21 (4.43%) Games
6 15 (3.16%) Telecoms
7 11 (2.32%) Manufacturing
8 10 (2.11%) Front Office
9 9 (1.90%) Marketing
10 8 (1.69%) Back Office
11 7 (1.48%) Law
12 4 (0.84%) Advertising
12 4 (0.84%) Billing
13 3 (0.63%) Financial Institution
13 3 (0.63%) French Language
13 3 (0.63%) Pharmaceutical
13 3 (0.63%) Publishing
14 1 (0.21%) Automotive
14 1 (0.21%) Electronics
14 1 (0.21%) Japanese Language
Libraries, Frameworks & Software Standards
1 20 (4.22%) .NET
2 11 (2.32%) LDAP
3 10 (2.11%) JDBC
4 8 (1.69%) IBM Integration Bus
5 7 (1.48%) EDI
5 7 (1.48%) Web Services
6 4 (0.84%) CSS
6 4 (0.84%) HTML
7 3 (0.63%) Middleware
8 2 (0.42%) .NET Framework
8 2 (0.42%) jQuery
8 2 (0.42%) RabbitMQ
8 2 (0.42%) WAP
9 1 (0.21%) AngularJS
9 1 (0.21%) JSON
9 1 (0.21%) REST
9 1 (0.21%) Sass
9 1 (0.21%) Spring MVC
9 1 (0.21%) Twitter Bootstrap
9 1 (0.21%) XMPP
Miscellaneous
1 36 (7.59%) Analytical Skills
2 27 (5.70%) Data Centre
3 21 (4.43%) Management Information System
4 18 (3.80%) Computer Science
5 16 (3.38%) iPad
6 11 (2.32%) PMI
7 10 (2.11%) Client/Server
7 10 (2.11%) Enterprise Software
8 9 (1.90%) Self-Motivation
9 8 (1.69%) Derivative
9 8 (1.69%) Driving Licence
9 8 (1.69%) iSeries
9 8 (1.69%) OTC Derivatives
9 8 (1.69%) Video Conferencing
10 7 (1.48%) SWIFT
11 6 (1.27%) Public Cloud
12 5 (1.05%) e-Learning
12 5 (1.05%) Fintech
12 5 (1.05%) iPhone
13 4 (0.84%) Equities
Operating Systems
1 131 (27.64%) Windows
2 47 (9.92%) Windows Server
3 44 (9.28%) Windows 7
4 39 (8.23%) Windows 10
5 37 (7.81%) Unix
6 20 (4.22%) Linux
7 16 (3.38%) Windows Server 2012
8 15 (3.16%) Android
9 13 (2.74%) Apple iOS
10 12 (2.53%) Mac OS X
10 12 (2.53%) Windows Server 2008
11 9 (1.90%) Mac OS
12 7 (1.48%) Solaris
13 6 (1.27%) Windows 8
14 5 (1.05%) AIX
15 4 (0.84%) CentOS
15 4 (0.84%) Windows Phone
16 3 (0.63%) Mac OS X Server
17 1 (0.21%) HPUX
17 1 (0.21%) Windows Vista
Processes & Methodologies
1 176 (37.13%) ITIL
2 58 (12.24%) Service Delivery
3 53 (11.18%) Incident Management
4 51 (10.76%) Service Management
4 51 (10.76%) Stakeholder Management
5 45 (9.49%) Mentoring
5 45 (9.49%) Project Management
6 43 (9.07%) Performance Management
7 40 (8.44%) Line Management
8 37 (7.81%) Agile Software Development
8 37 (7.81%) ERP
9 35 (7.38%) CRM
10 34 (7.17%) Problem-Solving
11 33 (6.96%) Process Improvement
12 32 (6.75%) Continuous Improvement
13 30 (6.33%) Statistics
14 29 (6.12%) Migration
15 28 (5.91%) Contract Management
15 28 (5.91%) Escalation Management
15 28 (5.91%) Service Delivery Management
Programming Languages
1 65 (13.71%) SQL
2 23 (4.85%) Java
3 14 (2.95%) C#
4 12 (2.53%) Python
5 8 (1.69%) PL/SQL
6 7 (1.48%) JavaScript
6 7 (1.48%) Shell Script
7 6 (1.27%) PowerShell
8 4 (0.84%) VBA
9 3 (0.63%) C
9 3 (0.63%) C++
9 3 (0.63%) PHP
9 3 (0.63%) T-SQL
10 1 (0.21%) Magik
10 1 (0.21%) Objective-C
Qualifications
1 49 (10.34%) Degree
2 26 (5.49%) CCNA
2 26 (5.49%) Cisco Certification
3 25 (5.27%) Microsoft Certification
4 18 (3.80%) ITIL Certification
5 15 (3.16%) PMI Certification
6 12 (2.53%) MCSE
7 11 (2.32%) CCNP
8 10 (2.11%) MCSA
9 9 (1.90%) VMware Certified Professional (VCP)
10 7 (1.48%) PRINCE2 Certification
11 6 (1.27%) SC Cleared
11 6 (1.27%) Security Cleared
12 5 (1.05%) CISSP
12 5 (1.05%) CompTIA Security+
12 5 (1.05%) JNCIA
13 4 (0.84%) PMP
14 3 (0.63%) Computer Science Degree
15 2 (0.42%) ACCA
15 2 (0.42%) CCDA
Quality Assurance & Compliance
1 112 (23.63%) SLA
2 21 (4.43%) QA
3 16 (3.38%) GDPR
4 14 (2.95%) Sarbanes-Oxley
5 9 (1.90%) ISO 9001
6 8 (1.69%) Data Quality
7 7 (1.48%) ISO/IEC 20000
7 7 (1.48%) ISO/IEC 27001
8 2 (0.42%) GMP
8 2 (0.42%) PCI DSS
9 1 (0.21%) PSD2
System Software
1 80 (16.88%) Active Directory
2 26 (5.49%) Hyper-V
3 21 (4.43%) Virtual Desktop
4 16 (3.38%) VMware Infrastructure
5 7 (1.48%) Virtual Machines
6 4 (0.84%) Microsoft App-V
6 4 (0.84%) Virtual Servers
7 3 (0.63%) vSphere
8 2 (0.42%) Microsoft Virtual Server
8 2 (0.42%) VMware ESXi
9 1 (0.21%) XenApp
Systems Management
1 15 (3.16%) Microsoft Intune
2 12 (2.53%) AirWatch
2 12 (2.53%) SCCM
3 5 (1.05%) Backup Exec
3 5 (1.05%) CloudForms
4 4 (0.84%) Systems Management Server (SMS)
5 2 (0.42%) Jamf Pro
6 1 (0.21%) BladeLogic
6 1 (0.21%) Cisco CUCM
6 1 (0.21%) Simpana
6 1 (0.21%) Symantec Endpoint Protection
6 1 (0.21%) vCenter Server
6 1 (0.21%) vMotion
Vendors
1 99 (20.89%) Microsoft
2 65 (13.71%) Oracle
3 37 (7.81%) SAP
4 34 (7.17%) VMware
5 25 (5.27%) Citrix
5 25 (5.27%) Salesforce.com
6 20 (4.22%) Hyperion
7 18 (3.80%) Informatica
8 16 (3.38%) Cisco
8 16 (3.38%) Google
9 13 (2.74%) hybris
10 11 (2.32%) Lotus
10 11 (2.32%) MobileIron
11 10 (2.11%) Anaplan
11 10 (2.11%) ATG
11 10 (2.11%) Demandware
11 10 (2.11%) Huawei
11 10 (2.11%) PeopleSoft
12 9 (1.90%) Bloomberg
12 9 (1.90%) Reuters