Period
to 24 November 2017

The median annual salary for a Service Desk Manager was £45,000 in advertised job vacancies in the South East during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England > South East
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 488 535 581
Rank change year-on-year +47 +46 +3
Permanent jobs requiring a Service Desk Manager 49 58 68
As % of all permanent IT jobs advertised in the South East 0.16% 0.17% 0.16%
As % of the Job Titles category 0.16% 0.17% 0.16%
Number of salaries quoted 44 41 56
South East median annual salary £45,000 £42,500 £45,000
Median salary % change year-on-year +5.88% -5.56% +20.00%
10th Percentile £33,225 £31,250 £30,000
90th Percentile £61,250 £52,500 £61,250
England median annual salary £42,500 £42,500 £44,000
% change year-on-year - -3.41% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29799 33908 41500
% of permanent IT jobs with a recognized job title 96.60% 97.00% 96.87%
Number of salaries quoted 24860 28418 34627
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

Service Desk Manager
Job Vacancy Trend in the South East

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Manager in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the South East.

Salary trend for Service Desk Manager in the South East

Service Desk Manager
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Manager in the South East over the 6 months to 24 November 2017.

Salary histogram for Service Desk Manager in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +21 24 £45,000 +20.00% 2
Thames Valley +13 12 £40,750 -7.02% 2
Surrey +6 6 £43,750 +2.94%
Berkshire +28 5 £37,500 -9.09% 1
Kent +27 5 £60,000 +1.69% 1
Oxfordshire +1 5 £55,000 +28.94% 1
Buckinghamshire +1 2 £37,500 -16.67%
West Sussex +2 1 £29,500 -41.00%
East Sussex -7 1 £42,000 +35.48%
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 24 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Manager in the job title.

1 37 (75.51%) ITIL
2 23 (46.94%) Microsoft
3 22 (44.90%) Service Delivery
4 19 (38.78%) Windows
5 18 (36.73%) SLA
6 17 (34.69%) Incident Management
7 14 (28.57%) Microsoft Office
8 11 (22.45%) Service Management
8 11 (22.45%) Active Directory
8 11 (22.45%) ITIL Certification
8 11 (22.45%) Mentoring
9 9 (18.37%) Windows 10
9 9 (18.37%) Windows 7
9 9 (18.37%) Retail
10 8 (16.33%) MS Exchange
10 8 (16.33%) Service Desk Management
11 6 (12.24%) ITSM
11 6 (12.24%) Coaching
11 6 (12.24%) People Management
12 5 (10.20%) Line Management
12 5 (10.20%) Exchange Server 2013
12 5 (10.20%) Office 365
12 5 (10.20%) Change Management
12 5 (10.20%) Finance
13 4 (8.16%) Cisco
13 4 (8.16%) Performance Management
13 4 (8.16%) Microsoft Azure
13 4 (8.16%) Windows Server
14 3 (6.12%) IaaS
14 3 (6.12%) Customer Requirements

Service Desk Manager Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.33%) MS Exchange
2 5 (10.20%) Exchange Server 2013
3 3 (6.12%) Exchange Server 2010
4 1 (2.04%) SharePoint
Applications
1 14 (28.57%) Microsoft Office
2 3 (6.12%) Microsoft Excel
3 1 (2.04%) Microsoft PowerPoint
3 1 (2.04%) MS Visio
Business Applications
1 1 (2.04%) Maximo
Cloud Services
1 5 (10.20%) Office 365
2 4 (8.16%) Microsoft Azure
3 3 (6.12%) IaaS
4 1 (2.04%) PaaS
4 1 (2.04%) SaaS
Communications & Networking
1 2 (4.08%) Internet
1 2 (4.08%) LAN
1 2 (4.08%) NetScaler
2 1 (2.04%) Cisco IPT
2 1 (2.04%) IP Telephony
2 1 (2.04%) TCP/IP
2 1 (2.04%) VoIP
2 1 (2.04%) VPN
2 1 (2.04%) WAN
2 1 (2.04%) Wireless
Database & Business Intelligence
1 2 (4.08%) SQL Server
General
1 9 (18.37%) Retail
2 5 (10.20%) Finance
3 3 (6.12%) Advertising
4 2 (4.08%) Legal
5 1 (2.04%) Games
5 1 (2.04%) Telecoms
Miscellaneous
1 3 (6.12%) Management Information System
2 2 (4.08%) Analytical Skills
2 2 (4.08%) Clustering
3 1 (2.04%) Virtual Team
3 1 (2.04%) Xbox
Operating Systems
1 19 (38.78%) Windows
2 9 (18.37%) Windows 10
2 9 (18.37%) Windows 7
3 4 (8.16%) Windows Server
4 3 (6.12%) Windows Server 2008
5 2 (4.08%) Mac OS X
5 2 (4.08%) Windows Server 2012
6 1 (2.04%) Android
6 1 (2.04%) Apple iOS
6 1 (2.04%) Unix
6 1 (2.04%) Windows 8
Processes & Methodologies
1 37 (75.51%) ITIL
2 22 (44.90%) Service Delivery
3 17 (34.69%) Incident Management
4 11 (22.45%) Mentoring
4 11 (22.45%) Service Management
5 8 (16.33%) Service Desk Management
6 6 (12.24%) Coaching
6 6 (12.24%) ITSM
6 6 (12.24%) People Management
7 5 (10.20%) Change Management
7 5 (10.20%) Line Management
8 4 (8.16%) Performance Management
9 3 (6.12%) Continuous Improvement
9 3 (6.12%) Customer Requirements
9 3 (6.12%) ITIL V3
9 3 (6.12%) Problem Management
9 3 (6.12%) Statistics
10 2 (4.08%) Contact Management
10 2 (4.08%) Stakeholder Management
10 2 (4.08%) Strategic Planning
Programming Languages
1 2 (4.08%) PowerShell
1 2 (4.08%) SQL
2 1 (2.04%) C
Qualifications
1 11 (22.45%) ITIL Certification
2 1 (2.04%) MCP
2 1 (2.04%) MCSA
2 1 (2.04%) MCTS
2 1 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 18 (36.73%) SLA
2 2 (4.08%) QA
System Software
1 11 (22.45%) Active Directory
2 2 (4.08%) Hyper-V
2 2 (4.08%) Microsoft App-V
2 2 (4.08%) Virtual Desktop
Systems Management
1 2 (4.08%) SCDPM
1 2 (4.08%) SCOM
1 2 (4.08%) SCVMM
2 1 (2.04%) SAP Afaria
2 1 (2.04%) Systems Management Server (SMS)
Vendors
1 23 (46.94%) Microsoft
2 4 (8.16%) Cisco
3 3 (6.12%) Citrix
4 2 (4.08%) Remedy
5 1 (2.04%) Snow
5 1 (2.04%) SolarWinds
5 1 (2.04%) VMware