The median annual salary for a Service Desk Manager was £42,000 in advertised job vacancies in the South East during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England / South East
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 361 410 450
Rank change year-on-year +49 +40  
Permanent jobs requiring a Service Desk Manager 35 30 34
As % of all permanent IT jobs advertised in the South East 0.24% 0.16% 0.16%
As % of the Job Titles category 0.25% 0.17% 0.17%
Number of salaries quoted 27 16 31
Median salary £42,000 £47,500 £43,500
Median salary % change year-on-year -11.57% +9.19%  
90% offered a salary of more than £35,000 £37,500 £35,000
10% offered a salary of more than £46,000 £64,500 £47,500
UK excluding London median salary £37,500 £42,000 £40,500
% change year-on-year -10.71% +3.70%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14137 17911 20464
As % of all permanent IT job vacancies advertised in the South East 96.62% 96.96% 97.12%
Number of salaries quoted 11842 15249 16693
Median salary £43,000 £44,000 £42,500
Median salary % change year-on-year -2.27% +3.52%  
90% offered a salary of more than £25,500 £26,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Manager
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in the South East.

Salary trend for Service Desk Manager in the South East

Service Desk Manager
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Manager in the South East over the 3 months to 27 June 2017.

Salary histogram for Service Desk Manager in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +29 11 £42,500 - 4
Surrey +39 7 £40,000 +6.66%
Buckinghamshire +1 6 - -
East Sussex - 6 £42,000 -
Hampshire - 5 £35,000 - 1
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 27 June 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Manager in the job title.

1 45 (83.33%) ITIL
2 27 (50.00%) Microsoft Office
2 27 (50.00%) Service Delivery
3 24 (44.44%) Windows
4 19 (35.19%) Coaching
5 18 (33.33%) Line Management
5 18 (33.33%) Active Directory
6 16 (29.63%) Windows 7
7 15 (27.78%) Microsoft
8 14 (25.93%) SLA
8 14 (25.93%) Time Management
9 12 (22.22%) Incident Management
9 12 (22.22%) Back Office
9 12 (22.22%) Performance Monitoring
10 11 (20.37%) Citrix
10 11 (20.37%) MS Exchange
11 8 (14.81%) ITIL Certification
11 8 (14.81%) Change Management
11 8 (14.81%) ITIL V3
12 7 (12.96%) ITSM
12 7 (12.96%) Cisco
12 7 (12.96%) Microsoft Excel
12 7 (12.96%) Service Management
12 7 (12.96%) Management Information System
12 7 (12.96%) Asset Management
13 6 (11.11%) Information Security
13 6 (11.11%) Telecoms
13 6 (11.11%) Finance
13 6 (11.11%) Statistics
13 6 (11.11%) Cisco IPT

Service Desk Manager Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (20.37%) MS Exchange
2 2 (3.70%) Blackberry Enterprise Server
2 2 (3.70%) Exchange Server 2007
2 2 (3.70%) Exchange Server 2010
2 2 (3.70%) Exchange Server 2013
Applications
1 27 (50.00%) Microsoft Office
2 7 (12.96%) Microsoft Excel
Business Applications
1 1 (1.85%) Maximo
Cloud Services
1 4 (7.41%) Office 365
2 2 (3.70%) Microsoft Azure
Communications & Networking
1 6 (11.11%) Cisco IPT
1 6 (11.11%) IP Telephony
2 4 (7.41%) TCP/IP
3 2 (3.70%) Internet
4 1 (1.85%) LAN
4 1 (1.85%) Remote Desktop
4 1 (1.85%) WAN
Database & Business Intelligence
1 2 (3.70%) SQL Server
2 1 (1.85%) SQL Server 2008
General
1 12 (22.22%) Back Office
2 6 (11.11%) Finance
2 6 (11.11%) Telecoms
3 3 (5.56%) Retail
4 1 (1.85%) Publishing
Libraries, Frameworks & Software Standards
1 1 (1.85%) X-Windows
Miscellaneous
1 7 (12.96%) Management Information System
2 3 (5.56%) Analytical Skills
3 2 (3.70%) Data Centre
4 1 (1.85%) Smartphone
Operating Systems
1 24 (44.44%) Windows
2 16 (29.63%) Windows 7
3 3 (5.56%) Mac OS X
3 3 (5.56%) Windows 8
3 3 (5.56%) Windows Server
3 3 (5.56%) Windows Server 2003
3 3 (5.56%) Windows Server 2008
4 2 (3.70%) Windows XP
5 1 (1.85%) Android
5 1 (1.85%) Apple iOS
5 1 (1.85%) Windows 10
5 1 (1.85%) Windows Server 2012
Processes & Methodologies
1 45 (83.33%) ITIL
2 27 (50.00%) Service Delivery
3 19 (35.19%) Coaching
4 18 (33.33%) Line Management
5 14 (25.93%) Time Management
6 12 (22.22%) Incident Management
6 12 (22.22%) Performance Monitoring
7 8 (14.81%) Change Management
7 8 (14.81%) ITIL V3
8 7 (12.96%) Asset Management
8 7 (12.96%) ITSM
8 7 (12.96%) Service Management
9 6 (11.11%) Information Security
9 6 (11.11%) Information Security Management
9 6 (11.11%) ISMS
9 6 (11.11%) Problem Management
9 6 (11.11%) Release Management
9 6 (11.11%) Security Management
9 6 (11.11%) Statistics
10 4 (7.41%) Performance Management
Programming Languages
1 1 (1.85%) C
Qualifications
1 8 (14.81%) ITIL Certification
2 1 (1.85%) SC Cleared
2 1 (1.85%) Security Cleared
Quality Assurance & Compliance
1 14 (25.93%) SLA
2 1 (1.85%) Sarbanes-Oxley
System Software
1 18 (33.33%) Active Directory
Systems Management
1 3 (5.56%) SCCM
Vendors
1 15 (27.78%) Microsoft
2 11 (20.37%) Citrix
3 7 (12.96%) Cisco
4 3 (5.56%) Apple
5 2 (3.70%) ServiceNow
6 1 (1.85%) Remedy
6 1 (1.85%) Snow
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