ITSM Contracts in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics for contract job vacancies advertised in the City of London requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 27 August 2025, comparing them to the same period in the previous two years.

6 months to
27 Aug 2025
Same period 2024 Same period 2023
Rank 88 92 114
Rank change year-on-year +4 +22 +16
DemandTrendContract jobs citing ITSM 39 36 52
As % of all contract jobs advertised in the City of London 2.17% 1.74% 1.63%
As % of the Processes & Methodologies category 2.30% 1.89% 1.79%
Number of daily rates quoted 24 22 40
10th Percentile £220 £264 £325
25th Percentile £294 £421 £419
Median daily rate (50th Percentile) £500 £499 £500
Median % change year-on-year +0.25% -0.25% -9.09%
75th Percentile £597 £564 £579
90th Percentile £693 £636 £777
Central London median daily rate £500 £498 £500
% change year-on-year +0.50% -0.50% -9.09%
Number of hourly rates quoted 0 2 0
Median hourly rate - £18.00 -
Central London median hourly rate - £18.00 -

All Process and Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

DemandTrendContract vacancies with a requirement for process or methodology skills 1,697 1,905 2,911
As % of all contract IT jobs advertised in the City of London 94.28% 91.85% 91.03%
Number of daily rates quoted 1,116 1,249 1,997
10th Percentile £323 £375 £363
25th Percentile £424 £475 £475
Median daily rate (50th Percentile) £550 £575 £600
Median % change year-on-year -4.35% -4.17% +4.35%
75th Percentile £675 £688 £713
90th Percentile £774 £790 £820
Central London median daily rate £550 £575 £600
% change year-on-year -4.35% -4.17% +4.35%
Number of hourly rates quoted 22 16 15
10th Percentile £17.35 £15.00 £14.25
25th Percentile £23.98 £19.79 £14.75
Median hourly rate £28.33 £26.63 £27.50
Median % change year-on-year +6.38% -3.18% -36.40%
75th Percentile £53.50 £82.19 £47.41
90th Percentile £63.75 £137.50 £62.45
Central London median hourly rate £29.07 £27.00 £35.00
% change year-on-year +7.67% -22.86% -17.65%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 27 August 2025.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.82%) Confluence
2 4 (10.26%) Microsoft Exchange
2 4 (10.26%) SharePoint
Applications
1 5 (12.82%) Microsoft Office
2 2 (5.13%) Microsoft Excel
3 1 (2.56%) Microsoft PowerPoint
3 1 (2.56%) MS Visio
Business Applications
1 4 (10.26%) Remedy ITSM
2 3 (7.69%) Salesforce CRM
2 3 (7.69%) Workday HCM
Cloud Services
1 12 (30.77%) Microsoft 365
2 9 (23.08%) Azure
3 4 (10.26%) Entra ID
4 3 (7.69%) Azure DevOps
4 3 (7.69%) PaaS
4 3 (7.69%) Power Platform
5 2 (5.13%) AWS
5 2 (5.13%) Power Automate
5 2 (5.13%) PowerApps
6 1 (2.56%) Amazon ELB
6 1 (2.56%) OneDrive
6 1 (2.56%) SaaS
6 1 (2.56%) Salesforce Sales Cloud
6 1 (2.56%) Salesforce Service Cloud
Communications & Networking
1 2 (5.13%) SSL
1 2 (5.13%) TCP/IP
2 1 (2.56%) Cisco Wireless
2 1 (2.56%) DHCP
2 1 (2.56%) DNS
2 1 (2.56%) IP Telephony
2 1 (2.56%) NetScaler
2 1 (2.56%) VPN
2 1 (2.56%) Wi-Fi
2 1 (2.56%) Wireless
Database & Business Intelligence
1 1 (2.56%) Power BI
1 1 (2.56%) Tableau
Development Applications
1 10 (25.64%) JIRA
2 1 (2.56%) Bitbucket
2 1 (2.56%) Git
2 1 (2.56%) ScriptRunner
2 1 (2.56%) Zephyr
General
1 17 (43.59%) Social Skills
2 10 (25.64%) Finance
3 4 (10.26%) Analytical Skills
3 4 (10.26%) Banking
4 3 (7.69%) Presentation Skills
4 3 (7.69%) Public Sector
5 1 (2.56%) Inclusion and Diversity
5 1 (2.56%) Investment Banking
5 1 (2.56%) Law
Job Titles
1 10 (25.64%) Developer
2 9 (23.08%) ServiceNow Developer
3 6 (15.38%) Analyst
3 6 (15.38%) Architect
4 5 (12.82%) IT Manager
5 4 (10.26%) Solutions Architect
5 4 (10.26%) Support Analyst
6 3 (7.69%) Consultant
6 3 (7.69%) IT Support
6 3 (7.69%) ServiceNow Architect
6 3 (7.69%) Test Manager
7 2 (5.13%) 2nd Line Support
7 2 (5.13%) 2nd Line Support Analyst
7 2 (5.13%) Business Analyst
7 2 (5.13%) Desktop Manager
7 2 (5.13%) IT Analyst
7 2 (5.13%) IT Operations Manager
7 2 (5.13%) Microsoft 365 Manager
7 2 (5.13%) Senior
7 2 (5.13%) Transformation Manager
Libraries, Frameworks & Software Standards
1 7 (17.95%) RESTful
2 6 (15.38%) HTML
3 5 (12.82%) REST
3 5 (12.82%) Web Services
4 4 (10.26%) AngularJS
4 4 (10.26%) CSS
4 4 (10.26%) jQuery
4 4 (10.26%) Lightning Web Components
4 4 (10.26%) SOAP
5 3 (7.69%) .NET
5 3 (7.69%) JSON
6 2 (5.13%) Apache Camel
6 2 (5.13%) HTML5
6 2 (5.13%) JDBC
6 2 (5.13%) LDAP
6 2 (5.13%) ODBC
6 2 (5.13%) RabbitMQ
6 2 (5.13%) SAML
7 1 (2.56%) ADO
7 1 (2.56%) Software Packaging
Miscellaneous
1 7 (17.95%) CMDB
2 3 (7.69%) Product Ownership
3 2 (5.13%) iPad
3 2 (5.13%) iPhone
3 2 (5.13%) Low-Code
4 1 (2.56%) Analytical Mindset
4 1 (2.56%) Hedge funds
4 1 (2.56%) Onboarding
4 1 (2.56%) Smartphone
4 1 (2.56%) Video Conferencing
4 1 (2.56%) Virtual Team
Operating Systems
1 9 (23.08%) Windows
2 2 (5.13%) Apple iOS
2 2 (5.13%) Mac OS
2 2 (5.13%) Windows 10
3 1 (2.56%) Mac OS X
3 1 (2.56%) Windows Server
Processes & Methodologies
1 21 (53.85%) Service Management
2 19 (48.72%) ITIL
3 12 (30.77%) Problem-Solving
4 9 (23.08%) Agile
5 6 (15.38%) DevOps
6 5 (12.82%) Asset Management
6 5 (12.82%) Roadmaps
6 5 (12.82%) SDLC
7 4 (10.26%) Business Intelligence
7 4 (10.26%) CAD
7 4 (10.26%) Change Management
7 4 (10.26%) Computer Science
7 4 (10.26%) Scrum
7 4 (10.26%) Service Delivery
8 3 (7.69%) CRM
8 3 (7.69%) Data Modelling
8 3 (7.69%) Security Architecture
8 3 (7.69%) Stakeholder Management
8 3 (7.69%) Test Management
8 3 (7.69%) User Acceptance Testing
Programming Languages
1 8 (20.51%) JavaScript
2 4 (10.26%) PowerShell
3 2 (5.13%) Python
4 1 (2.56%) Groovy
4 1 (2.56%) Java
4 1 (2.56%) Perl
4 1 (2.56%) SQL
Qualifications
1 7 (17.95%) SC Cleared
1 7 (17.95%) Security Cleared
2 6 (15.38%) Degree
3 1 (2.56%) Computer Science Degree
3 1 (2.56%) ITIL Certification
3 1 (2.56%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (10.26%) COBIT
2 3 (7.69%) GDPR
2 3 (7.69%) SLA
3 1 (2.56%) Accessibility
3 1 (2.56%) Data Quality
3 1 (2.56%) GRC
3 1 (2.56%) QA
System Software
1 5 (12.82%) Active Directory
2 1 (2.56%) Hyper-V
2 1 (2.56%) VMware Infrastructure
Systems Management
1 3 (7.69%) SCCM
2 2 (5.13%) HP ALM
2 2 (5.13%) Single Sign-On
3 1 (2.56%) Opsgenie
Vendors
1 19 (48.72%) ServiceNow
2 12 (30.77%) Microsoft
3 5 (12.82%) Salesforce
4 4 (10.26%) HP
4 4 (10.26%) Remedy
5 3 (7.69%) Databricks
5 3 (7.69%) Workday
6 2 (5.13%) BMC
6 2 (5.13%) Ivanti
7 1 (2.56%) Apple
7 1 (2.56%) Atlassian
7 1 (2.56%) Cisco
7 1 (2.56%) F5
7 1 (2.56%) Logitech
7 1 (2.56%) Okta
7 1 (2.56%) Sophos
7 1 (2.56%) Splunk
7 1 (2.56%) VMware