Period
to 18 November 2017

The median contractor rate for a Technical Support was £270 per day in advertised job vacancies in London during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
England > London
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 513 535 498
Rank change year-on-year +22 -37 -5
Contract jobs requiring a Technical Support 113 84 119
As % of all contract IT jobs advertised in London 0.24% 0.19% 0.25%
As % of the Job Titles category 0.26% 0.20% 0.27%
Number of daily rates quoted 76 56 80
London median daily rate £270 £250 £250
Median daily rate % change year-on-year +8.00% - +5.26%
10th Percentile £127 £130 £155
90th Percentile £444 £438 £476
England median daily rate £275 £300 £290
% change year-on-year -8.33% +3.45% +23.40%
Number of hourly rates quoted 13 9 12
London median hourly rate £21.90 £19.23 £25.00
Median hourly rate % change year-on-year +13.88% -23.08% +72.41%
10th Percentile £14.02 £13.46 £11.48
90th Percentile £28.24 £62.44 £31.00
England median hourly rate £14.20 £17.50 £17.00
% change year-on-year -18.86% +2.94% +1.49%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44141 42982 44791
% of contract IT jobs with a recognized job title 94.84% 95.02% 94.97%
Number of daily rates quoted 31959 30601 31582
London median daily rate £493 £460 £450
Median daily rate % change year-on-year +7.07% +2.22% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 551 558 689
London median hourly rate £20.00 £19.50 £18.88
Median hourly rate % change year-on-year +2.56% +3.28% +7.89%
10th Percentile £12.00 £11.40 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.66 £18.50 £17.89
% change year-on-year +0.84% +3.41% +8.42%

Technical Support
Job Vacancy Trend in London

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Technical Support in London

Technical Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in London.

Contractor daily rate trend for Technical Support in London

Technical Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Technical Support in London over the 6 months to 18 November 2017.

Contractor daily rate histogram for Technical Support in London

Technical Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in London.

Contractor hourly rate trend for Technical Support in London

Technical Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Technical Support in London over the 6 months to 18 November 2017.

Contractor hourly rate histogram for Technical Support in London

Technical Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the London region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +17 31 £350 -8.38% 5
South London -28 2 £218 -31.76%
West London -4 1 £240 - 1
East London -5 1 £125 - 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 November 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Technical Support in the job title.

1 52 (46.02%) Windows
2 35 (30.97%) Microsoft
3 32 (28.32%) Active Directory
4 25 (22.12%) Windows 7
5 20 (17.70%) Finance
6 19 (16.81%) Linux
7 18 (15.93%) Java
8 16 (14.16%) HTML
8 16 (14.16%) SQL
8 16 (14.16%) Cisco
9 15 (13.27%) Microsoft Office
9 15 (13.27%) Python
9 15 (13.27%) Wireless
9 15 (13.27%) Analytical Skills
9 15 (13.27%) Windows Server
10 14 (12.39%) Office 365
10 14 (12.39%) VMware
10 14 (12.39%) Degree
11 13 (11.50%) LAN
11 13 (11.50%) WAN
11 13 (11.50%) JavaScript
11 13 (11.50%) Citrix
11 13 (11.50%) SAN
11 13 (11.50%) Security Cleared
11 13 (11.50%) Windows 10
12 12 (10.62%) Unix
12 12 (10.62%) XML
12 12 (10.62%) ITIL
13 11 (9.73%) MS Exchange
13 11 (9.73%) SharePoint

Technical Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (9.73%) MS Exchange
1 11 (9.73%) SharePoint
2 7 (6.19%) Skype for Business
3 5 (4.42%) Blackberry Enterprise Server
3 5 (4.42%) Tomcat
4 4 (3.54%) Apache
4 4 (3.54%) Exchange Server 2007
4 4 (3.54%) IIS
4 4 (3.54%) JBoss
4 4 (3.54%) WebSphere
5 3 (2.65%) CMS
5 3 (2.65%) Drupal
5 3 (2.65%) MQSeries
6 2 (1.77%) Apache Solr
6 2 (1.77%) Exchange Server 2010
6 2 (1.77%) Sitecore CMS
7 1 (0.88%) GroupWise
7 1 (0.88%) nginx
7 1 (0.88%) WebLogic
7 1 (0.88%) WildFly
Applications
1 15 (13.27%) Microsoft Office
2 1 (0.88%) Acrobat
2 1 (0.88%) Microsoft Excel
2 1 (0.88%) Microsoft PowerPoint
2 1 (0.88%) Microsoft Project
Business Applications
1 3 (2.65%) ION MarketView
2 2 (1.77%) RMDS
3 1 (0.88%) Dynamics AX
3 1 (0.88%) Oracle Applications
3 1 (0.88%) Oracle BPM
3 1 (0.88%) Oracle EBS
3 1 (0.88%) Oracle EBS R12
3 1 (0.88%) Oracle Financials
3 1 (0.88%) Oracle Internet Expenses
3 1 (0.88%) Oracle Procure-to-Pay
3 1 (0.88%) Relativity
Cloud Services
1 14 (12.39%) Office 365
2 10 (8.85%) Microsoft Azure
3 5 (4.42%) Azure Active Directory
3 5 (4.42%) Google Cloud Platform
4 3 (2.65%) Amazon AWS
4 3 (2.65%) Mimecast
5 2 (1.77%) Cloud Computing
5 2 (1.77%) Google Analytics
5 2 (1.77%) OneDrive
6 1 (0.88%) Adobe Creative Cloud
6 1 (0.88%) G Suite
6 1 (0.88%) Google App Engine
Communications & Networking
1 15 (13.27%) Wireless
2 13 (11.50%) LAN
2 13 (11.50%) SAN
2 13 (11.50%) WAN
3 10 (8.85%) Firewall
3 10 (8.85%) Internet
4 9 (7.96%) TCP/IP
5 7 (6.19%) HTTP
6 6 (5.31%) Skype
6 6 (5.31%) Wi-Fi
7 5 (4.42%) 4G
7 5 (4.42%) Broadband
8 4 (3.54%) 802.11
8 4 (3.54%) Cisco ISE
8 4 (3.54%) Cisco Wireless
8 4 (3.54%) DHCP
8 4 (3.54%) DNS
8 4 (3.54%) VLAN
9 3 (2.65%) LDAP
9 3 (2.65%) WLAN
Database & Business Intelligence
1 6 (5.31%) SQL Server
2 5 (4.42%) Relational Database
3 3 (2.65%) MySQL
4 2 (1.77%) MS Access
5 1 (0.88%) BusinessObjects
5 1 (0.88%) Data Warehouse
5 1 (0.88%) Oracle BI EE
5 1 (0.88%) Oracle BI Publisher
5 1 (0.88%) Oracle Discoverer
5 1 (0.88%) QlikView
5 1 (0.88%) SQLPlus
Development Applications
1 1 (0.88%) Git (software)
1 1 (0.88%) JDeveloper
1 1 (0.88%) Jenkins
1 1 (0.88%) JIRA
1 1 (0.88%) Oracle APEX
General
1 20 (17.70%) Finance
2 9 (7.96%) Banking
3 5 (4.42%) Marketing
3 5 (4.42%) Retail
3 5 (4.42%) Spanish Language
4 4 (3.54%) Italian Language
4 4 (3.54%) Telecoms
5 3 (2.65%) Advertising
5 3 (2.65%) French Language
5 3 (2.65%) Legal
5 3 (2.65%) Publishing
5 3 (2.65%) Russian Language
6 2 (1.77%) Billing
6 2 (1.77%) Front Office
6 2 (1.77%) German Language
6 2 (1.77%) Investment Banking
6 2 (1.77%) Law
6 2 (1.77%) Manufacturing
6 2 (1.77%) Polish Language
7 1 (0.88%) International Banking
Libraries, Frameworks & Software Standards
1 16 (14.16%) HTML
2 12 (10.62%) XML
3 6 (5.31%) Web Services
4 5 (4.42%) JSON
4 5 (4.42%) Regular Expression
5 4 (3.54%) 802.1X
5 4 (3.54%) REST
6 3 (2.65%) .NET
6 3 (2.65%) CSS
6 3 (2.65%) LAMP
6 3 (2.65%) Middleware
6 3 (2.65%) Node.js
6 3 (2.65%) WebSphere MQ
7 2 (1.77%) ActiveMQ
7 2 (1.77%) Ajax
7 2 (1.77%) Apache Camel
7 2 (1.77%) HTML5
7 2 (1.77%) SOAP
8 1 (0.88%) HTML5 Canvas
8 1 (0.88%) WebGL
Miscellaneous
1 15 (13.27%) Analytical Skills
2 9 (7.96%) Blackberry
3 8 (7.08%) Computer Science
4 5 (4.42%) Data Centre
5 3 (2.65%) Fixed Income
5 3 (2.65%) iPad
5 3 (2.65%) iPhone
5 3 (2.65%) Linux Command Line
5 3 (2.65%) Mobile App
5 3 (2.65%) Video Conferencing
6 2 (1.77%) Clustering
6 2 (1.77%) Data Protection Act
6 2 (1.77%) Foreign Exchange (FX)
7 1 (0.88%) BYOD
7 1 (0.88%) Driving Licence
7 1 (0.88%) EPoS
7 1 (0.88%) Handset
7 1 (0.88%) Management Information System
7 1 (0.88%) NHS
7 1 (0.88%) Social Media
Operating Systems
1 52 (46.02%) Windows
2 25 (22.12%) Windows 7
3 19 (16.81%) Linux
4 15 (13.27%) Windows Server
5 13 (11.50%) Windows 10
6 12 (10.62%) Unix
7 10 (8.85%) Android
7 10 (8.85%) Windows Server 2008
8 6 (5.31%) Mac OS
8 6 (5.31%) Windows 8
9 5 (4.42%) Windows Server 2003
9 5 (4.42%) Windows Server 2012
10 4 (3.54%) Apple iOS
10 4 (3.54%) Red Hat Enterprise Linux
11 3 (2.65%) Mac OS X
11 3 (2.65%) Windows Mobile
12 2 (1.77%) AIX
12 2 (1.77%) Solaris
12 2 (1.77%) Windows Phone
12 2 (1.77%) Windows XP
Processes & Methodologies
1 12 (10.62%) ITIL
2 7 (6.19%) Service Management
3 6 (5.31%) Change Management
3 6 (5.31%) Continuous Improvement
3 6 (5.31%) ITSM
3 6 (5.31%) Project Management
4 5 (4.42%) Disaster Recovery
4 5 (4.42%) Presales
4 5 (4.42%) Root Cause Analysis
5 4 (3.54%) Break/Fix
5 4 (3.54%) ITIL V3
5 4 (3.54%) Migration
6 3 (2.65%) Android Development
6 3 (2.65%) Business Intelligence
6 3 (2.65%) Capacity Planning
6 3 (2.65%) Desktop Virtualisation
6 3 (2.65%) Incident Management
6 3 (2.65%) Programme Management
6 3 (2.65%) Service Delivery
6 3 (2.65%) Strategic Thinking
Programming Languages
1 18 (15.93%) Java
2 16 (14.16%) SQL
3 15 (13.27%) Python
4 13 (11.50%) JavaScript
5 10 (8.85%) C++
5 10 (8.85%) Perl
6 8 (7.08%) PHP
6 8 (7.08%) Shell Script
7 7 (6.19%) PowerShell
8 5 (4.42%) C#
9 3 (2.65%) C
9 3 (2.65%) VBScript
10 1 (0.88%) PL/SQL
10 1 (0.88%) T-SQL
10 1 (0.88%) VB
10 1 (0.88%) X++
Qualifications
1 14 (12.39%) Degree
2 13 (11.50%) Security Cleared
3 9 (7.96%) SC Cleared
4 6 (5.31%) Computer Science Degree
5 5 (4.42%) Cisco Certification
6 4 (3.54%) Microsoft Certification
7 3 (2.65%) CCNA
7 3 (2.65%) ITIL Certification
8 2 (1.77%) CCDP
8 2 (1.77%) CCIE
8 2 (1.77%) CCNP
8 2 (1.77%) MCP
8 2 (1.77%) MCSE
8 2 (1.77%) PMP
9 1 (0.88%) CCA
9 1 (0.88%) Citrix Certification
9 1 (0.88%) CWNA
9 1 (0.88%) DV Cleared
9 1 (0.88%) MCSA
Quality Assurance & Compliance
1 7 (6.19%) SLA
2 6 (5.31%) QA
3 4 (3.54%) MiFID
4 3 (2.65%) PMO
5 1 (0.88%) ISO 9001
System Software
1 32 (28.32%) Active Directory
2 11 (9.73%) VMware Infrastructure
3 6 (5.31%) VMware ESXi
3 6 (5.31%) XenApp
4 3 (2.65%) ISA Server
4 3 (2.65%) vSphere
4 3 (2.65%) XenDesktop
5 1 (0.88%) iptables
5 1 (0.88%) LXC
5 1 (0.88%) RACF
5 1 (0.88%) Virtual Desktop
5 1 (0.88%) Virtual Machines
Systems Management
1 8 (7.08%) SCCM
2 4 (3.54%) AirWatch
2 4 (3.54%) TrustSec
3 2 (1.77%) Cisco Prime
3 2 (1.77%) Stealthwatch
3 2 (1.77%) Thomson Reuters DACS
3 2 (1.77%) WSUS
4 1 (0.88%) Ansible
4 1 (0.88%) Cisco CUCM
4 1 (0.88%) FortiGate
4 1 (0.88%) McAfee ePO
4 1 (0.88%) NetBackup
4 1 (0.88%) Netcool
4 1 (0.88%) OpenView Configuration Management
4 1 (0.88%) Symantec Enterprise Vault
Vendors
1 35 (30.97%) Microsoft
2 16 (14.16%) Cisco
3 14 (12.39%) VMware
4 13 (11.50%) Citrix
5 9 (7.96%) HP
6 8 (7.08%) Google
7 6 (5.31%) ServiceNow
8 5 (4.42%) Apple
8 5 (4.42%) Oracle
9 4 (3.54%) Bloomberg
9 4 (3.54%) Juniper
9 4 (3.54%) Red Hat
9 4 (3.54%) Splunk
10 3 (2.65%) Becrypt
10 3 (2.65%) CheckPoint
10 3 (2.65%) IBM
10 3 (2.65%) ION Trading
10 3 (2.65%) LANDesk
11 2 (1.77%) Adobe
11 2 (1.77%) NetApp