Period
to 21 November 2017

The median annual salary for a Technical Support was £37,500 in advertised job vacancies in London during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > London
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 511 560 490
Rank change year-on-year +49 -70 -92
Permanent jobs requiring a Technical Support 343 307 495
As % of all permanent IT jobs advertised in London 0.45% 0.41% 0.56%
As % of the Job Titles category 0.48% 0.42% 0.58%
Number of salaries quoted 291 272 445
London median annual salary £37,500 £34,250 £35,000
Median salary % change year-on-year +9.49% -2.14% -
10th Percentile £23,750 £21,500 £21,250
90th Percentile £59,500 £57,500 £63,250
England median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71292 72640 85005
% of permanent IT jobs with a recognized job title 94.36% 95.99% 96.01%
Number of salaries quoted 56125 62795 72151
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,175 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support
Job Vacancy Trend in London

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Technical Support in London

Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in London.

Salary trend for Technical Support in London

Technical Support
Salary Histogram in London

The salary distribution of IT jobs citing Technical Support in London over the 6 months to 21 November 2017.

Salary histogram for Technical Support in London

Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the London region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +43 93 £50,000 +33.33% 8
West London +9 24 £33,750 +28.57% 2
South London -4 16 £24,500 -46.74%
North London 0 5 £27,500 -8.33%
East London -11 4 £27,500 -8.33% 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Technical Support in the job title.

1 146 (42.57%) Windows
2 107 (31.20%) Finance
3 102 (29.74%) Microsoft
4 88 (25.66%) Active Directory
5 86 (25.07%) SQL
6 70 (20.41%) ITIL
7 64 (18.66%) Windows 7
8 60 (17.49%) Microsoft Office
9 54 (15.74%) Linux
9 54 (15.74%) Office 365
9 54 (15.74%) Windows Server
10 48 (13.99%) Banking
11 47 (13.70%) Analytical Skills
12 42 (12.24%) Windows 10
13 39 (11.37%) Windows Server 2012
13 39 (11.37%) Degree
14 38 (11.08%) DNS
15 36 (10.50%) Citrix
15 36 (10.50%) SCCM
15 36 (10.50%) Windows Server 2008
16 34 (9.91%) Incident Management
16 34 (9.91%) Microsoft Certification
17 32 (9.33%) DHCP
17 32 (9.33%) SharePoint
17 32 (9.33%) MS Exchange
17 32 (9.33%) VMware
18 30 (8.75%) Unix
18 30 (8.75%) Cisco
19 29 (8.45%) SLA
19 29 (8.45%) Java

Technical Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (9.33%) MS Exchange
1 32 (9.33%) SharePoint
2 22 (6.41%) Skype for Business
3 13 (3.79%) IIS
4 12 (3.50%) WordPress
5 8 (2.33%) CMS
6 6 (1.75%) Exchange Server 2013
7 5 (1.46%) Alfresco
7 5 (1.46%) Drupal
7 5 (1.46%) Exchange Server 2010
7 5 (1.46%) Joomla!
7 5 (1.46%) Sitecore CMS
8 4 (1.17%) Tomcat
9 3 (0.87%) Apache
10 2 (0.58%) Blackberry Enterprise Server
10 2 (0.58%) Exchange Server 2003
10 2 (0.58%) WebLogic
11 1 (0.29%) Exchange Server 2007
11 1 (0.29%) lighttpd
11 1 (0.29%) nginx
Applications
1 60 (17.49%) Microsoft Office
2 9 (2.62%) Microsoft Excel
3 2 (0.58%) Maya
Business Applications
1 13 (3.79%) RiskWrite
2 5 (1.46%) Dynamics CRM
2 5 (1.46%) Eikon
2 5 (1.46%) Magento
3 4 (1.17%) Dynamics AX
4 2 (0.58%) MetaTrader
5 1 (0.29%) Bloomberg TOMS
5 1 (0.29%) Infor M3
5 1 (0.29%) NetSuite
5 1 (0.29%) SAP ERP
Cloud Services
1 54 (15.74%) Office 365
2 21 (6.12%) Amazon AWS
3 19 (5.54%) Microsoft Azure
4 17 (4.96%) SaaS
5 9 (2.62%) IaaS
5 9 (2.62%) Mimecast
6 6 (1.75%) OneDrive
7 5 (1.46%) Cloud Computing
8 3 (0.87%) Adobe Creative Cloud
9 2 (0.58%) OpenShift
10 1 (0.29%) Catchpoint
10 1 (0.29%) Dynamics 365
10 1 (0.29%) Slack
10 1 (0.29%) Sumo Logic
Communications & Networking
1 38 (11.08%) DNS
2 32 (9.33%) DHCP
3 25 (7.29%) TCP/IP
4 21 (6.12%) Firewall
5 14 (4.08%) LAN
5 14 (4.08%) Skype
6 13 (3.79%) WAN
7 11 (3.21%) VPN
7 11 (3.21%) Wireless
8 9 (2.62%) FTP
8 9 (2.62%) SSL
9 7 (2.04%) Internet
10 6 (1.75%) SSH
11 5 (1.46%) SAN
11 5 (1.46%) SMTP
11 5 (1.46%) VLAN
12 4 (1.17%) HTTPS
12 4 (1.17%) Remote Desktop
12 4 (1.17%) Unified Communications
12 4 (1.17%) VoIP
Database & Business Intelligence
1 21 (6.12%) SQL Server
2 15 (4.37%) MySQL
3 8 (2.33%) Big Data
3 8 (2.33%) Relational Database
4 6 (1.75%) SQL Server Reporting Services
5 5 (1.46%) QlikView
6 4 (1.17%) Blockchain
6 4 (1.17%) Qlik Sense
6 4 (1.17%) SQL Server 2008
6 4 (1.17%) SQL Server Analysis Services
6 4 (1.17%) SQL Server Integration Services
7 2 (0.58%) Apache Cassandra
7 2 (0.58%) Data Warehouse
7 2 (0.58%) Informix
8 1 (0.29%) RDBMS
Development Applications
1 13 (3.79%) Eclipse
1 13 (3.79%) VersionOne
2 12 (3.50%) JIRA
3 4 (1.17%) Subversion
3 4 (1.17%) Talend Open Studio
4 2 (0.58%) SQL Server Management Studio (SSMS)
General
1 107 (31.20%) Finance
2 48 (13.99%) Banking
3 29 (8.45%) Front Office
4 24 (7.00%) Legal
5 20 (5.83%) Marketing
5 20 (5.83%) Retail
6 19 (5.54%) Investment Banking
6 19 (5.54%) Law
7 16 (4.66%) Back Office
8 13 (3.79%) Retail Banking
9 9 (2.62%) Telecoms
10 6 (1.75%) Billing
10 6 (1.75%) Electronics
11 5 (1.46%) Advertising
11 5 (1.46%) Games
11 5 (1.46%) Manufacturing
12 4 (1.17%) Music Industry
13 3 (0.87%) French Language
14 2 (0.58%) German Language
14 2 (0.58%) Italian Language
Libraries, Frameworks & Software Standards
1 20 (5.83%) FIX Protocol
2 18 (5.25%) .NET
3 15 (4.37%) HTML
4 12 (3.50%) JSON
5 10 (2.92%) AngularJS
5 10 (2.92%) CSS
6 8 (2.33%) ASP.NET
6 8 (2.33%) Web Services
7 7 (2.04%) LAMP
8 6 (1.75%) XML
9 5 (1.46%) Ajax
9 5 (1.46%) DOM
9 5 (1.46%) OAuth
10 4 (1.17%) .NET Framework
11 3 (0.87%) HTML5
11 3 (0.87%) Ruby on Rails
12 2 (0.58%) Akka
12 2 (0.58%) REST
12 2 (0.58%) Spring
13 1 (0.29%) jQuery
Miscellaneous
1 47 (13.70%) Analytical Skills
2 22 (6.41%) Foreign Exchange (FX)
3 14 (4.08%) Fixed Income
3 14 (4.08%) iSeries
3 14 (4.08%) Management Information System
4 12 (3.50%) Computer Science
4 12 (3.50%) Fintech
5 11 (3.21%) Hedge funds
6 10 (2.92%) Equities
6 10 (2.92%) Video Conferencing
7 7 (2.04%) Data Centre
7 7 (2.04%) Mobile Computing
7 7 (2.04%) Smartphone
7 7 (2.04%) Social Media
8 6 (1.75%) Blackberry
8 6 (1.75%) iPad
9 5 (1.46%) Public Cloud
9 5 (1.46%) User Experience
10 4 (1.17%) Enterprise Software
10 4 (1.17%) EPoS
Operating Systems
1 146 (42.57%) Windows
2 64 (18.66%) Windows 7
3 54 (15.74%) Linux
3 54 (15.74%) Windows Server
4 42 (12.24%) Windows 10
5 39 (11.37%) Windows Server 2012
6 36 (10.50%) Windows Server 2008
7 30 (8.75%) Unix
8 13 (3.79%) Windows 8
9 10 (2.92%) Apple iOS
10 7 (2.04%) Android
11 5 (1.46%) Mac OS
11 5 (1.46%) Ubuntu
12 4 (1.17%) Windows Vista
13 3 (0.87%) Mac OS X
14 2 (0.58%) Solaris
14 2 (0.58%) Windows Server 2003
14 2 (0.58%) Windows XP
15 1 (0.29%) CentOS
15 1 (0.29%) Mac OS X Server
Processes & Methodologies
1 70 (20.41%) ITIL
2 34 (9.91%) Incident Management
3 29 (8.45%) Service Delivery
4 24 (7.00%) Problem Management
5 23 (6.71%) Change Management
6 22 (6.41%) Project Management
7 17 (4.96%) ITIL V3
8 16 (4.66%) Service Management
9 15 (4.37%) Continuous Improvement
9 15 (4.37%) Disaster Recovery
9 15 (4.37%) Presales
10 13 (3.79%) CRM
10 13 (3.79%) Data Protection
11 12 (3.50%) Agile Software Development
11 12 (3.50%) Analytics
11 12 (3.50%) E-Commerce
11 12 (3.50%) Electronic Trading
11 12 (3.50%) Line Management
11 12 (3.50%) Wealth Management
12 11 (3.21%) Performance Tuning
Programming Languages
1 86 (25.07%) SQL
2 29 (8.45%) Java
2 29 (8.45%) Python
3 19 (5.54%) C#
4 14 (4.08%) PowerShell
5 10 (2.92%) JavaScript
6 9 (2.62%) Perl
6 9 (2.62%) Ruby
7 8 (2.33%) PHP
8 6 (1.75%) C
8 6 (1.75%) R
8 6 (1.75%) VBA
9 4 (1.17%) MATLAB
9 4 (1.17%) T-SQL
10 3 (0.87%) Bash Shell
10 3 (0.87%) C++
11 2 (0.58%) Korn
11 2 (0.58%) Scala
11 2 (0.58%) VB
11 2 (0.58%) X++
Qualifications
1 39 (11.37%) Degree
2 34 (9.91%) Microsoft Certification
3 27 (7.87%) MCSE
4 15 (4.37%) MCSA
5 13 (3.79%) ITIL Foundation Certificate
6 12 (3.50%) CCNA
6 12 (3.50%) Cisco Certification
7 7 (2.04%) MCP
8 6 (1.75%) Computer Science Degree
9 5 (1.46%) MOS
9 5 (1.46%) Security Cleared
10 4 (1.17%) ITIL Certification
11 3 (0.87%) A+ Certification
12 1 (0.29%) CCNP
12 1 (0.29%) DV Cleared
12 1 (0.29%) HNC
12 1 (0.29%) HND
12 1 (0.29%) Linux+ Certification
12 1 (0.29%) PRINCE2 Certification
12 1 (0.29%) VCP4
Quality Assurance & Compliance
1 29 (8.45%) SLA
2 6 (1.75%) ISO 9000
3 3 (0.87%) QA
4 1 (0.29%) HL7
System Software
1 88 (25.66%) Active Directory
2 18 (5.25%) VMware Infrastructure
3 15 (4.37%) XenApp
3 15 (4.37%) XenDesktop
4 10 (2.92%) Hyper-V
5 6 (1.75%) Virtual Desktop
6 5 (1.46%) vSphere
7 4 (1.17%) Docker
7 4 (1.17%) Firmware
7 4 (1.17%) Virtual Servers
8 2 (0.58%) Terminal Services
9 1 (0.29%) LXC
9 1 (0.29%) Virtual Machines
9 1 (0.29%) VMware Workstation
9 1 (0.29%) XenServer
Systems Management
1 36 (10.50%) SCCM
2 7 (2.04%) Norton AntiVirus
2 7 (2.04%) Systems Management Server (SMS)
3 5 (1.46%) Backup Exec
3 5 (1.46%) cPanel
3 5 (1.46%) Kibana
4 3 (0.87%) Ansible
4 3 (0.87%) Puppet
5 2 (0.58%) WSUS
6 1 (0.29%) ITRS Geneos
6 1 (0.29%) NetBackup
6 1 (0.29%) Netcool
6 1 (0.29%) OpenView Configuration Management
6 1 (0.29%) Oracle Enterprise Manager
6 1 (0.29%) Packer
6 1 (0.29%) SCVMM
6 1 (0.29%) XenMobile
Vendors
1 102 (29.74%) Microsoft
2 36 (10.50%) Citrix
3 32 (9.33%) VMware
4 30 (8.75%) Cisco
5 16 (4.66%) Oracle
6 15 (4.37%) Bloomberg
7 13 (3.79%) iManage
8 11 (3.21%) Apple
8 11 (3.21%) Murex
9 10 (2.92%) HP
9 10 (2.92%) Symantec
10 9 (2.62%) SAP
11 8 (2.33%) Dell
11 8 (2.33%) Remedy
12 7 (2.04%) Polycom
12 7 (2.04%) SonicWALL
13 5 (1.46%) Reuters
13 5 (1.46%) Sitecore
13 5 (1.46%) Sophos
13 5 (1.46%) Veeam