IT Support Analyst Contracts

IT Support Analyst
UK

The median IT Support Analyst daily rate in the UK is £190 according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 524 513 630
Rank change year-on-year -11 +117 -25
Contract jobs requiring an IT Support Analyst 62 180 219
As % of all contract jobs advertised in the UK 0.14% 0.31% 0.25%
As % of the Job Titles category 0.16% 0.33% 0.26%
Number of daily rates quoted 36 131 143
10th Percentile £155 £130 £120
25th Percentile £164 £150 £150
Median daily rate (50th Percentile) £190 £188 £180
Median % change year-on-year +1.33% +4.17% +20.00%
75th Percentile £209 £250 £219
90th Percentile £248 £290 £274
UK excluding London median daily rate £186 £178 £173
% change year-on-year +4.93% +2.90% +23.21%
Number of hourly rates quoted 15 20 32
10th Percentile £10.95 £13.86 £11.01
25th Percentile £14.24 £15.25 £15.19
Median hourly rate £20.00 £24.25 £17.00
Median % change year-on-year -17.53% +42.65% +13.33%
75th Percentile £23.00 £27.25 £18.81
90th Percentile £24.50 £28.45 £20.68
UK excluding London median hourly rate £15.42 £20.25 £15.77
% change year-on-year -23.85% +28.45% +5.10%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,991 54,978 83,963
% of contract IT jobs with a recognized job title 92.74% 94.64% 95.46%
Number of daily rates quoted 26,011 38,395 59,001
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,675 1,545 2,052
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.28 £19.25 £15.63
Median hourly rate £36.65 £45.00 £23.91
Median % change year-on-year -18.56% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.74 £76.40 £63.75
UK excluding London median hourly rate £40.00 £42.50 £19.52
% change year-on-year -5.88% +117.73% +2.74%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support Analyst.

Daily rate trend for IT Support Analyst in the UK

IT Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support Analyst over the 6 months to 8 May 2024.

Daily rate histogram for IT Support Analyst in the UK

IT Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support Analyst.

Hourly rate trend for IT Support Analyst in the UK

IT Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support Analyst over the 6 months to 8 May 2024.

Hourly rate histogram for IT Support Analyst in the UK

IT Support Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -5 48 £190 - 63
UK excluding London -25 40 £186 +4.93% 42
London +79 20 £225 -10.00% 23
North of England +2 13 £190 -5.00% 10
Scotland +21 10 £185 +4.23% 1
Work from Home +72 9 £185 -11.38% 9
South East -9 9 £168 +1.52% 9
North West +10 7 £188 -25.00% 4
Yorkshire +20 6 £190 -5.00% 6
South West +12 4 £200 +23.08% 8
Wales +18 2 £190 -13.64%
Midlands +19 1 £165 -13.16% 13
West Midlands +18 1 £165 -13.16% 8
East of England -6 1 £120 -40.00% 2

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, IT Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support Analyst in the job title.

1 47 (75.81%) Windows
2 37 (59.68%) Windows 10
3 36 (58.06%) Microsoft
3 36 (58.06%) Active Directory
4 34 (54.84%) Microsoft 365
5 33 (53.23%) Social Skills
6 26 (41.94%) Customer Service
7 25 (40.32%) Microsoft Office
8 19 (30.65%) ITIL
9 16 (25.81%) Apple iOS
9 16 (25.81%) ServiceNow
10 13 (20.97%) Problem-Solving
11 11 (17.74%) Apple
11 11 (17.74%) Finance
12 10 (16.13%) ITSM
12 10 (16.13%) SCCM
13 9 (14.52%) iPhone
13 9 (14.52%) Microsoft Intune
13 9 (14.52%) Windows Server 2016
14 7 (11.29%) Microsoft Exchange
14 7 (11.29%) Citrix
14 7 (11.29%) Azure
15 6 (9.68%) CMDB
15 6 (9.68%) Skype for Business
15 6 (9.68%) Jamf Pro
15 6 (9.68%) Skype
15 6 (9.68%) Service Management
16 5 (8.06%) Asset Management
16 5 (8.06%) Disclosure Scotland
16 5 (8.06%) Time Management

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.29%) Microsoft Exchange
2 6 (9.68%) Skype for Business
3 1 (1.61%) Moodle
3 1 (1.61%) WordPress
Applications
1 25 (40.32%) Microsoft Office
2 4 (6.45%) Microsoft Excel
3 1 (1.61%) Microsoft PowerPoint
Business Applications
1 1 (1.61%) assyst
Cloud Services
1 34 (54.84%) Microsoft 365
2 7 (11.29%) Azure
3 4 (6.45%) OneDrive
4 2 (3.23%) Google Workspace
5 1 (1.61%) Asana
5 1 (1.61%) AWS
5 1 (1.61%) Slack
Communications & Networking
1 6 (9.68%) Skype
2 4 (6.45%) DHCP
2 4 (6.45%) DNS
3 3 (4.84%) TCP/IP
3 3 (4.84%) Wireless
4 2 (3.23%) Intranet
4 2 (3.23%) LAN
4 2 (3.23%) VPN
5 1 (1.61%) IP Telephony
5 1 (1.61%) VLAN
5 1 (1.61%) WAN
Development Applications
1 1 (1.61%) JIRA
General
1 33 (53.23%) Social Skills
2 11 (17.74%) Finance
3 4 (6.45%) Billing
3 4 (6.45%) Law
3 4 (6.45%) Public Sector
4 3 (4.84%) Analytical Skills
4 3 (4.84%) Banking
5 2 (3.23%) Pharmaceutical
6 1 (1.61%) Manufacturing
6 1 (1.61%) Organisational Skills
6 1 (1.61%) Presentation Skills
Miscellaneous
1 9 (14.52%) iPhone
2 6 (9.68%) CMDB
3 3 (4.84%) Driving Licence
3 3 (4.84%) iPad
3 3 (4.84%) Self-Motivation
4 2 (3.23%) Onboarding
4 2 (3.23%) Video Conferencing
5 1 (1.61%) Analytical Mindset
5 1 (1.61%) Microsoft Licensing
5 1 (1.61%) SCADA
5 1 (1.61%) VLE
Operating Systems
1 47 (75.81%) Windows
2 37 (59.68%) Windows 10
3 16 (25.81%) Apple iOS
4 9 (14.52%) Windows Server 2016
5 5 (8.06%) Android
6 4 (6.45%) Windows Server
6 4 (6.45%) Windows Server 2012
7 3 (4.84%) Windows Server 2019
8 2 (3.23%) Mac OS
9 1 (1.61%) Linux
9 1 (1.61%) Windows 7
9 1 (1.61%) Windows Server 2008
Processes & Methodologies
1 26 (41.94%) Customer Service
2 19 (30.65%) ITIL
3 13 (20.97%) Problem-Solving
4 10 (16.13%) ITSM
5 6 (9.68%) Service Management
6 5 (8.06%) Asset Management
6 5 (8.06%) Time Management
7 3 (4.84%) Collaborative Working
7 3 (4.84%) Data Protection
7 3 (4.84%) Data Visualisation
7 3 (4.84%) Decision-Making
7 3 (4.84%) Information Security
7 3 (4.84%) Project Management
7 3 (4.84%) Root Cause Analysis
7 3 (4.84%) Visualisation
8 2 (3.23%) Identity Management
8 2 (3.23%) Mobile Device Management
8 2 (3.23%) Tech Ops
9 1 (1.61%) Requirements Gathering
9 1 (1.61%) Self-Awareness
Qualifications
1 3 (4.84%) Degree
1 3 (4.84%) SC Cleared
1 3 (4.84%) Security Cleared
2 2 (3.23%) DBS Check
Quality Assurance & Compliance
1 5 (8.06%) Disclosure Scotland
2 2 (3.23%) SLA
3 1 (1.61%) Accessibility
System Software
1 36 (58.06%) Active Directory
2 3 (4.84%) VMware Infrastructure
3 2 (3.23%) Hyper-V
4 1 (1.61%) Virtual Servers
4 1 (1.61%) VMware Server
Systems Management
1 10 (16.13%) SCCM
2 9 (14.52%) Microsoft Intune
3 6 (9.68%) Jamf Pro
4 2 (3.23%) Single Sign-On
5 1 (1.61%) Systems Management Server (SMS)
Vendors
1 36 (58.06%) Microsoft
2 16 (25.81%) ServiceNow
3 11 (17.74%) Apple
4 7 (11.29%) Citrix
5 4 (6.45%) VMware
6 2 (3.23%) Google
6 2 (3.23%) Okta
7 1 (1.61%) Avaya
7 1 (1.61%) BT
7 1 (1.61%) IFS
7 1 (1.61%) Palo Alto
7 1 (1.61%) SonicWALL
7 1 (1.61%) Zscaler