2nd Line Desktop Support Analyst Jobs

Second Line Desktop Support Analyst
UK

The median Second Line Desktop Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 887 963 1180
Rank change year-on-year +76 +217 -298
Permanent jobs requiring a 2nd Line Desktop Support Analyst 7 22 24
As % of all permanent jobs advertised in the UK 0.007% 0.021% 0.016%
As % of the Job Titles category 0.008% 0.023% 0.016%
Number of salaries quoted 6 22 24
10th Percentile £26,500 £27,500 £27,550
25th Percentile £27,375 £27,563 £32,094
Median annual salary (50th Percentile) £35,000 £32,630 £35,000
Median % change year-on-year +7.26% -6.77% +8.53%
75th Percentile £42,813 £43,750 £42,563
90th Percentile £43,750 £46,000 £45,500
UK excluding London median annual salary £30,000 £30,000 £30,000
% change year-on-year - - -6.25%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Analyst.

Salary trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Analyst over the 6 months to 24 April 2024.

Salary histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +112 7 £35,000 +14.75%
UK excluding London +16 6 £30,000 -
Work from Home +102 3 £27,000 -22.86%
West Midlands +32 2 £27,000 -10.00%
Midlands +4 2 £27,000 -10.00%
South West -14 2 £42,500 +41.67%
London +152 1 £40,000 -5.88%
North of England +51 1 - -
South East +20 1 £30,000 -
North West +11 1 - -

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, 2nd Line Desktop Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 4 (57.14%) Microsoft 365
1 4 (57.14%) Microsoft
1 4 (57.14%) ITIL
1 4 (57.14%) Windows
2 3 (42.86%) LAN
2 3 (42.86%) Service Delivery
2 3 (42.86%) ITSM
2 3 (42.86%) Finance
2 3 (42.86%) ServiceNow
3 2 (28.57%) Software Asset Management
3 2 (28.57%) Windows 10
3 2 (28.57%) Remote Desktop
3 2 (28.57%) Hardware Maintenance
3 2 (28.57%) Self-Motivation
3 2 (28.57%) Inventory Management
3 2 (28.57%) Fintech
3 2 (28.57%) Inclusion and Diversity
3 2 (28.57%) Team-Oriented Environment
3 2 (28.57%) Law
3 2 (28.57%) Data Protection
3 2 (28.57%) Security Cleared
3 2 (28.57%) PowerShell
3 2 (28.57%) Continuous Improvement
3 2 (28.57%) Process Improvement
3 2 (28.57%) Software Deployment
3 2 (28.57%) Firewall
3 2 (28.57%) VPN
3 2 (28.57%) DNS
3 2 (28.57%) Asset Management
3 2 (28.57%) Active Directory

2nd Line Desktop Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (28.57%) Microsoft Office
2 1 (14.29%) Microsoft Excel
2 1 (14.29%) Microsoft PowerPoint
Cloud Services
1 4 (57.14%) Microsoft 365
Communications & Networking
1 3 (42.86%) LAN
2 2 (28.57%) DNS
2 2 (28.57%) Firewall
2 2 (28.57%) Remote Desktop
2 2 (28.57%) VPN
3 1 (14.29%) Ethernet
3 1 (14.29%) Internet
3 1 (14.29%) TCP/IP
3 1 (14.29%) WAN
General
1 3 (42.86%) Finance
2 2 (28.57%) Inclusion and Diversity
2 2 (28.57%) Law
3 1 (14.29%) Legal
3 1 (14.29%) Social Skills
3 1 (14.29%) Telecoms
Miscellaneous
1 2 (28.57%) Self-Motivation
1 2 (28.57%) Team-Oriented Environment
2 1 (14.29%) CMDB
2 1 (14.29%) iPhone
2 1 (14.29%) Mobile App
2 1 (14.29%) Onboarding
2 1 (14.29%) Video Conferencing
Operating Systems
1 4 (57.14%) Windows
2 2 (28.57%) Windows 10
3 1 (14.29%) Windows 7
3 1 (14.29%) Windows NT
3 1 (14.29%) Windows XP
Processes & Methodologies
1 4 (57.14%) ITIL
2 3 (42.86%) ITSM
2 3 (42.86%) Service Delivery
3 2 (28.57%) Asset Management
3 2 (28.57%) Continuous Improvement
3 2 (28.57%) Data Protection
3 2 (28.57%) Fintech
3 2 (28.57%) Hardware Maintenance
3 2 (28.57%) Inventory Management
3 2 (28.57%) Process Improvement
3 2 (28.57%) Software Asset Management
3 2 (28.57%) Software Deployment
4 1 (14.29%) Customer Service
4 1 (14.29%) Data Management
4 1 (14.29%) Document Management
4 1 (14.29%) Incident Management
4 1 (14.29%) Service Management
4 1 (14.29%) Software Licensing
Programming Languages
1 2 (28.57%) PowerShell
Qualifications
1 2 (28.57%) Security Cleared
2 1 (14.29%) A+ Certification
2 1 (14.29%) Degree
System Software
1 2 (28.57%) Active Directory
Vendors
1 4 (57.14%) Microsoft
2 3 (42.86%) ServiceNow
3 1 (14.29%) HP