Service Analyst Contracts

Service Analyst
UK

The median Service Analyst daily rate in the UK is £200 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 188 216 223
Rank change year-on-year +28 +7 +49
Contract jobs requiring a Service Analyst 525 690 1,158
As % of all contract jobs advertised in the UK 1.23% 1.20% 1.31%
As % of the Job Titles category 1.33% 1.27% 1.37%
Number of daily rates quoted 236 418 700
10th Percentile £134 £125 £120
25th Percentile £159 £158 £150
Median daily rate (50th Percentile) £200 £225 £200
Median % change year-on-year -11.11% +12.50% +25.00%
75th Percentile £358 £429 £475
90th Percentile £550 £538 £575
UK excluding London median daily rate £176 £175 £165
% change year-on-year +0.57% +6.06% +17.86%
Number of hourly rates quoted 201 126 211
10th Percentile £12.86 £12.50 £11.15
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £15.50 £14.50
Median % change year-on-year -4.23% +6.86% +3.72%
75th Percentile £20.00 £18.73 £17.63
90th Percentile £21.46 £20.56 £20.56
UK excluding London median hourly rate £14.81 £15.49 £14.50
% change year-on-year -4.42% +6.83% +7.41%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,468 54,175 84,246
% of contract IT jobs with a recognized job title 92.79% 94.61% 95.40%
Number of daily rates quoted 25,716 37,826 59,224
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +8.47%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £489 £500 £475
% change year-on-year -2.20% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,504 2,051
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.82
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +4.19%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 20 May 2024.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 20 May 2024.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +31 482 £200 -11.11% 131
UK excluding London +20 372 £176 +0.57% 128
East of England +16 137 £158 -8.70% 21
London -2 127 £325 +8.33% 20
Work from Home +20 122 £195 -2.50% 42
South West +46 73 £275 +66.67% 14
North of England +19 66 £165 -30.53% 35
North West +17 41 £200 - 18
South East -1 40 £170 -15.00% 31
Midlands -16 37 £160 +6.67% 18
Yorkshire +8 25 £150 -42.86% 14
West Midlands -3 21 £190 +5.56% 11
Scotland +7 17 £178 +8.40% 8
East Midlands +5 16 £160 +31.15% 7
Wales +15 3 - - 5
Northern Ireland -1 1 - - 1

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 239 (45.52%) Customer Service
2 173 (32.95%) ITIL
3 152 (28.95%) Microsoft
4 151 (28.76%) Windows
5 144 (27.43%) Social Skills
6 143 (27.24%) Microsoft 365
7 138 (26.29%) Problem-Solving
8 130 (24.76%) Active Directory
9 128 (24.38%) Security Cleared
10 121 (23.05%) Incident Management
11 104 (19.81%) ServiceNow
12 101 (19.24%) SC Cleared
13 99 (18.86%) Finance
14 84 (16.00%) SLA
14 84 (16.00%) Windows 10
15 79 (15.05%) Microsoft Office
16 72 (13.71%) Service Management
17 65 (12.38%) ITSM
18 63 (12.00%) Microsoft Excel
19 61 (11.62%) Citrix
20 59 (11.24%) Service Delivery
21 54 (10.29%) Public Sector
22 53 (10.10%) Analytical Skills
23 52 (9.90%) Microsoft PowerPoint
24 50 (9.52%) Banking
24 50 (9.52%) Microsoft Certification
25 44 (8.38%) Wi-Fi
26 43 (8.19%) A+ Certification
27 42 (8.00%) Mathematics
28 41 (7.81%) MCSA

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (6.67%) Microsoft Exchange
2 19 (3.62%) SharePoint
3 7 (1.33%) Confluence
4 5 (0.95%) SharePoint Server
5 1 (0.19%) Apache
5 1 (0.19%) Apache Spark
5 1 (0.19%) JBoss
5 1 (0.19%) nginx
5 1 (0.19%) SAS
5 1 (0.19%) Skype for Business
5 1 (0.19%) Tomcat
Applications
1 79 (15.05%) Microsoft Office
2 63 (12.00%) Microsoft Excel
3 52 (9.90%) Microsoft PowerPoint
4 5 (0.95%) MS Visio
5 1 (0.19%) Chatbot
5 1 (0.19%) Microsoft Project
Business Applications
1 4 (0.76%) Remedy ITSM
2 1 (0.19%) SAP MM
2 1 (0.19%) Temenos T24
Cloud Services
1 143 (27.24%) Microsoft 365
2 29 (5.52%) Azure
3 13 (2.48%) Power Platform
4 12 (2.29%) Entra ID
5 6 (1.14%) OneDrive
5 6 (1.14%) WhatsApp
6 5 (0.95%) AWS
6 5 (0.95%) Azure Stack
7 4 (0.76%) IBM Blueworks
7 4 (0.76%) Lucidchart
8 3 (0.57%) Google Workspace
8 3 (0.57%) Slack
9 2 (0.38%) Cloud Computing
9 2 (0.38%) Dynamics 365
9 2 (0.38%) Mimecast
9 2 (0.38%) SaaS
10 1 (0.19%) Collibra
10 1 (0.19%) Datadog
10 1 (0.19%) IaaS
10 1 (0.19%) Power Automate
Communications & Networking
1 44 (8.38%) Wi-Fi
2 20 (3.81%) VPN
3 14 (2.67%) Wireless
4 13 (2.48%) Firewall
5 10 (1.90%) DNS
6 9 (1.71%) DHCP
7 6 (1.14%) Internet
8 5 (0.95%) BGP
8 5 (0.95%) WAN
9 4 (0.76%) LAN
9 4 (0.76%) TCP/IP
10 3 (0.57%) Remote Desktop
10 3 (0.57%) Structured Cabling
11 2 (0.38%) VoIP
12 1 (0.19%) Cisco IOS
12 1 (0.19%) MPLS
12 1 (0.19%) Skype
12 1 (0.19%) Unified Communications
Database & Business Intelligence
1 13 (2.48%) Power BI
2 3 (0.57%) Oracle Reports
3 2 (0.38%) Relational Database
3 2 (0.38%) SQL Server
4 1 (0.19%) Data Warehouse
4 1 (0.19%) Hadoop
4 1 (0.19%) PostgreSQL
4 1 (0.19%) RDBMS
4 1 (0.19%) SAS Enterprise Guide
4 1 (0.19%) Tableau
Development Applications
1 11 (2.10%) JIRA
2 1 (0.19%) GitLab
General
1 144 (27.43%) Social Skills
2 99 (18.86%) Finance
3 54 (10.29%) Public Sector
4 53 (10.10%) Analytical Skills
5 50 (9.52%) Banking
6 39 (7.43%) Retail
7 14 (2.67%) Organisational Skills
8 12 (2.29%) Legal
9 9 (1.71%) Financial Institution
10 6 (1.14%) Advertising
10 6 (1.14%) Telecoms
11 5 (0.95%) Inclusion and Diversity
12 4 (0.76%) Documentation Skills
13 3 (0.57%) Aerospace
13 3 (0.57%) Manufacturing
14 2 (0.38%) Automotive
14 2 (0.38%) Back Office
14 2 (0.38%) Billing
14 2 (0.38%) Front Office
14 2 (0.38%) Law
Libraries, Frameworks & Software Standards
1 1 (0.19%) IBM Integration Bus
1 1 (0.19%) Middleware
1 1 (0.19%) SAP PI
Miscellaneous
1 31 (5.90%) Management Information System
2 17 (3.24%) NHS
3 9 (1.71%) Analytical Mindset
4 8 (1.52%) Hedge funds
5 7 (1.33%) iPhone
6 6 (1.14%) CMDB
6 6 (1.14%) Self-Motivation
7 5 (0.95%) iPad
7 5 (0.95%) Onboarding
7 5 (0.95%) Private Cloud
7 5 (0.95%) Video Conferencing
8 4 (0.76%) BYOD
8 4 (0.76%) Product Ownership
9 3 (0.57%) Derivative
10 2 (0.38%) Legacy Systems
10 2 (0.38%) Smartphone
10 2 (0.38%) SWIFT Messaging Network
11 1 (0.19%) Data Centre
11 1 (0.19%) Driving Licence
11 1 (0.19%) Enterprise Software
Operating Systems
1 151 (28.76%) Windows
2 84 (16.00%) Windows 10
3 14 (2.67%) Windows 7
4 10 (1.90%) Android
4 10 (1.90%) Apple iOS
5 9 (1.71%) Windows Server
6 6 (1.14%) Linux
7 5 (0.95%) Mac OS
7 5 (0.95%) Unix
8 3 (0.57%) Windows Server 2008
8 3 (0.57%) Windows Server 2012
9 2 (0.38%) Windows Server 2016
9 2 (0.38%) Windows Server 2019
10 1 (0.19%) Mac OS X
10 1 (0.19%) Red Hat Enterprise Linux
10 1 (0.19%) VMS
10 1 (0.19%) Windows Server 2003
10 1 (0.19%) Windows XP
Processes & Methodologies
1 239 (45.52%) Customer Service
2 173 (32.95%) ITIL
3 138 (26.29%) Problem-Solving
4 121 (23.05%) Incident Management
5 72 (13.71%) Service Management
6 65 (12.38%) ITSM
7 59 (11.24%) Service Delivery
8 42 (8.00%) Mathematics
9 31 (5.90%) Change Management
10 27 (5.14%) Problem Management
11 19 (3.62%) Asset Management
11 19 (3.62%) Continuous Improvement
12 18 (3.43%) Line Management
12 18 (3.43%) Migration
13 16 (3.05%) GAP Analysis
14 15 (2.86%) Time Management
15 14 (2.67%) Decision-Making
15 14 (2.67%) User Stories
16 13 (2.48%) Agile
17 12 (2.29%) Stakeholder Management
Programming Languages
1 6 (1.14%) SQL
2 4 (0.76%) Python
3 2 (0.38%) Bash
3 2 (0.38%) PowerShell
4 1 (0.19%) Google Apps Script
4 1 (0.19%) Scala
4 1 (0.19%) Shell Script
Qualifications
1 128 (24.38%) Security Cleared
2 101 (19.24%) SC Cleared
3 50 (9.52%) Microsoft Certification
4 43 (8.19%) A+ Certification
5 41 (7.81%) MCSA
6 36 (6.86%) DV Cleared
7 34 (6.48%) Degree
8 32 (6.10%) MCP
9 10 (1.90%) ITIL Certification
10 9 (1.71%) CCNA
10 9 (1.71%) Cisco Certification
11 7 (1.33%) ITIL Foundation Certificate
12 6 (1.14%) BPSS Clearance
13 5 (0.95%) Computer Science Degree
14 3 (0.57%) ECDL
14 3 (0.57%) MCSE
15 2 (0.38%) CISA
15 2 (0.38%) CISM
15 2 (0.38%) CISSP
15 2 (0.38%) MOS
Quality Assurance & Compliance
1 84 (16.00%) SLA
2 15 (2.86%) Disclosure Scotland
3 9 (1.71%) QA
4 6 (1.14%) Data Quality
5 5 (0.95%) Government Security Classifications
6 4 (0.76%) PMO
7 2 (0.38%) EMIR
7 2 (0.38%) ISO/IEC 27001
7 2 (0.38%) MiFID
8 1 (0.19%) GDPR
8 1 (0.19%) ISO 22301
8 1 (0.19%) ISO 9001
8 1 (0.19%) ISO/IEC 20000
System Software
1 130 (24.76%) Active Directory
2 5 (0.95%) BitLocker
3 3 (0.57%) Virtual Desktop
4 2 (0.38%) Terminal Services
4 2 (0.38%) VMware Infrastructure
5 1 (0.19%) vSphere
Systems Management
1 21 (4.00%) SCCM
2 12 (2.29%) Microsoft Intune
3 4 (0.76%) IBM BigFix
3 4 (0.76%) Tivoli
4 2 (0.38%) Jamf Pro
5 1 (0.19%) Single Sign-On
Vendors
1 152 (28.95%) Microsoft
2 104 (19.81%) ServiceNow
3 61 (11.62%) Citrix
4 12 (2.29%) Sun
5 8 (1.52%) Apple
6 7 (1.33%) Remedy
7 6 (1.14%) Oracle
8 5 (0.95%) Atlassian
9 4 (0.76%) Cisco
10 3 (0.57%) BMC
10 3 (0.57%) Kofax
10 3 (0.57%) Mitel
10 3 (0.57%) NetApp
10 3 (0.57%) SAP
11 2 (0.38%) Bloomberg
11 2 (0.38%) Google
11 2 (0.38%) HP
11 2 (0.38%) McAfee
11 2 (0.38%) Sophos
11 2 (0.38%) VMware