Support Analyst Contracts

Support Analyst
UK

The median Support Analyst daily rate in the UK is £225 according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 293 268 283
Rank change year-on-year -25 +15 +85
Contract jobs requiring a Support Analyst 303 549 819
As % of all contract jobs advertised in the UK 0.71% 0.97% 0.93%
As % of the Job Titles category 0.77% 1.03% 0.98%
Number of daily rates quoted 221 424 576
10th Percentile £156 £145 £135
25th Percentile £183 £175 £163
Median daily rate (50th Percentile) £225 £270 £250
Median % change year-on-year -16.67% +8.00% +19.05%
75th Percentile £345 £575 £400
90th Percentile £500 £688 £559
UK excluding London median daily rate £200 £200 £200
% change year-on-year - - +25.00%
Number of hourly rates quoted 27 40 67
10th Percentile £12.38 £13.86 £12.21
25th Percentile £17.36 £16.93 £15.00
Median hourly rate £21.00 £22.57 £17.50
Median % change year-on-year -6.94% +28.94% +7.69%
75th Percentile £23.75 £27.31 £22.75
90th Percentile - £32.65 £28.75
UK excluding London median hourly rate £19.89 £21.22 £17.50
% change year-on-year -6.29% +21.26% +11.11%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,539 53,460 83,539
% of contract IT jobs with a recognized job title 92.80% 94.63% 95.37%
Number of daily rates quoted 25,741 37,320 58,759
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +11.44%
Number of hourly rates quoted 2,737 1,489 2,014
10th Percentile £12.82 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £36.50 £45.00 £24.00
Median % change year-on-year -18.89% +87.50% +6.90%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.50 £75.99 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 24 May 2024.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 24 May 2024.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -35 264 £225 -25.00% 247
UK excluding London -36 164 £200 - 182
London -21 133 £325 -40.91% 114
Work from Home +12 56 £200 -37.98% 71
North of England -5 31 £200 -15.34% 31
Midlands +36 30 £185 -1.99% 30
Scotland +12 29 £175 +1.45% 14
South East -44 29 £169 -24.16% 65
West Midlands +24 28 £185 -9.76% 13
South West +29 25 £225 +45.16% 25
East of England +7 18 £325 +62.50% 19
North West +7 16 £201 -19.50% 16
Yorkshire +1 11 £205 +13.89% 13
Wales +17 5 £190 +2.70% 5
North East +9 4 £190 -20.00% 3
East Midlands +19 2 £210 +79.87% 16

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 May 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 129 (42.57%) Windows
2 123 (40.59%) Microsoft
3 119 (39.27%) Social Skills
4 84 (27.72%) Microsoft 365
5 82 (27.06%) Active Directory
6 78 (25.74%) ITIL
7 73 (24.09%) Microsoft Office
8 70 (23.10%) Customer Service
9 64 (21.12%) Windows 10
10 50 (16.50%) Finance
11 47 (15.51%) Problem-Solving
12 42 (13.86%) Azure
13 36 (11.88%) Service Management
14 31 (10.23%) ServiceNow
15 30 (9.90%) SQL
16 28 (9.24%) Security Cleared
17 26 (8.58%) Apple
18 25 (8.25%) SC Cleared
18 25 (8.25%) Microsoft Intune
19 24 (7.92%) Public Sector
20 23 (7.59%) Apple iOS
20 23 (7.59%) ITSM
21 22 (7.26%) Linux
21 22 (7.26%) Incident Management
22 21 (6.93%) Python
22 21 (6.93%) Analytical Skills
23 20 (6.60%) Windows Server
23 20 (6.60%) Microsoft Exchange
23 20 (6.60%) Asset Management
23 20 (6.60%) SCCM

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (6.60%) Microsoft Exchange
2 14 (4.62%) CMS
2 14 (4.62%) SharePoint
3 8 (2.64%) Skype for Business
4 3 (0.99%) Apache
5 2 (0.66%) Appian
5 2 (0.66%) Confluence
6 1 (0.33%) JBoss
6 1 (0.33%) nginx
6 1 (0.33%) Tomcat
Applications
1 73 (24.09%) Microsoft Office
2 14 (4.62%) MS Visio
3 13 (4.29%) Microsoft Excel
4 5 (1.65%) Microsoft PowerPoint
4 5 (1.65%) Spreadsheet
5 2 (0.66%) Acrobat
6 1 (0.33%) AutoCAD
Business Applications
1 6 (1.98%) Markit EDM
1 6 (1.98%) thinkFolio
2 5 (1.65%) Odoo
3 3 (0.99%) Oracle EBS
3 3 (0.99%) SAP S/4HANA
4 2 (0.66%) Endur
4 2 (0.66%) Oracle EBS R12
4 2 (0.66%) Oracle Procure-to-Pay
5 1 (0.33%) FLEXCUBE
5 1 (0.33%) IBM Planning Analytics
5 1 (0.33%) Maximo
5 1 (0.33%) Oracle Assets
5 1 (0.33%) Oracle Cash Management
5 1 (0.33%) Oracle Financials
5 1 (0.33%) Oracle General Ledger
5 1 (0.33%) Oracle Internet Expenses
5 1 (0.33%) Oracle iProcurement
5 1 (0.33%) Oracle Payables
5 1 (0.33%) Oracle Receivables
5 1 (0.33%) Oracle SCM
Cloud Services
1 84 (27.72%) Microsoft 365
2 42 (13.86%) Azure
3 11 (3.63%) Entra ID
3 11 (3.63%) OneDrive
4 8 (2.64%) Google Workspace
5 3 (0.99%) AWS
6 2 (0.66%) Cloud Computing
6 2 (0.66%) OCI
6 2 (0.66%) SaaS
7 1 (0.33%) Asana
7 1 (0.33%) Dynamics 365
7 1 (0.33%) Slack
7 1 (0.33%) WhatsApp
7 1 (0.33%) Yammer
Communications & Networking
1 10 (3.30%) Firewall
2 9 (2.97%) VPN
2 9 (2.97%) Wireless
3 8 (2.64%) Skype
4 7 (2.31%) DNS
4 7 (2.31%) LAN
5 6 (1.98%) WAN
6 5 (1.65%) DHCP
6 5 (1.65%) Internet
7 4 (1.32%) Remote Desktop
8 3 (0.99%) TCP/IP
9 2 (0.66%) Intranet
9 2 (0.66%) VoIP
9 2 (0.66%) Wi-Fi
10 1 (0.33%) HTTP
10 1 (0.33%) IP Telephony
10 1 (0.33%) VLAN
Database & Business Intelligence
1 12 (3.96%) Relational Database
2 7 (2.31%) SQL Server
3 3 (0.99%) Data Vault
3 3 (0.99%) NonStop SQL
4 2 (0.66%) Oracle Reports
4 2 (0.66%) PostgreSQL
4 2 (0.66%) RDBMS
5 1 (0.33%) Data Warehouse
5 1 (0.33%) GIS
5 1 (0.33%) Oracle BI Publisher
5 1 (0.33%) SAP BW
Development Applications
1 10 (3.30%) JIRA
2 2 (0.66%) Git
3 1 (0.33%) Toad
General
1 119 (39.27%) Social Skills
2 50 (16.50%) Finance
3 24 (7.92%) Public Sector
4 21 (6.93%) Analytical Skills
5 17 (5.61%) Back Office
5 17 (5.61%) Banking
6 16 (5.28%) Front Office
7 9 (2.97%) Investment Banking
8 8 (2.64%) Local Government
9 6 (1.98%) Inclusion and Diversity
9 6 (1.98%) Law
9 6 (1.98%) Organisational Skills
10 5 (1.65%) Billing
11 4 (1.32%) Pharmaceutical
11 4 (1.32%) Presentation Skills
11 4 (1.32%) Telecoms
12 2 (0.66%) Digital Economy
12 2 (0.66%) German Language
12 2 (0.66%) Legal
12 2 (0.66%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.32%) FIX Protocol
2 3 (0.99%) Middleware
3 2 (0.66%) XML
4 1 (0.33%) CSS
4 1 (0.33%) HTML
4 1 (0.33%) IBM Integration Bus
4 1 (0.33%) JSON
4 1 (0.33%) RESTful
4 1 (0.33%) SAML
Miscellaneous
1 14 (4.62%) iPhone
2 10 (3.30%) Driving Licence
3 9 (2.97%) Derivative
4 8 (2.64%) CMDB
5 6 (1.98%) Equities
5 6 (1.98%) Video Conferencing
6 5 (1.65%) iPad
6 5 (1.65%) OTC Derivatives
6 5 (1.65%) Self-Motivation
6 5 (1.65%) SWIFT Messaging Network
7 4 (1.32%) Analytical Mindset
7 4 (1.32%) EPoS
7 4 (1.32%) Fixed Income
7 4 (1.32%) Foreign Exchange (FX)
7 4 (1.32%) Management Information System
8 3 (0.99%) AS400
9 2 (0.66%) Clustering
9 2 (0.66%) Greenfield Project
9 2 (0.66%) PDA
9 2 (0.66%) SCADA
Operating Systems
1 129 (42.57%) Windows
2 64 (21.12%) Windows 10
3 23 (7.59%) Apple iOS
4 22 (7.26%) Linux
5 20 (6.60%) Windows Server
6 18 (5.94%) Android
7 16 (5.28%) Windows Server 2016
8 11 (3.63%) Mac OS
9 10 (3.30%) Windows Server 2012
10 6 (1.98%) Unix
10 6 (1.98%) Windows Server 2019
11 2 (0.66%) Red Hat Enterprise Linux
11 2 (0.66%) Windows Server 2008
12 1 (0.33%) Mac OS X
12 1 (0.33%) Windows Phone
Processes & Methodologies
1 78 (25.74%) ITIL
2 70 (23.10%) Customer Service
3 47 (15.51%) Problem-Solving
4 36 (11.88%) Service Management
5 23 (7.59%) ITSM
6 22 (7.26%) Incident Management
7 20 (6.60%) Asset Management
8 19 (6.27%) Risk Management
9 14 (4.62%) Continuous Improvement
9 14 (4.62%) Project Management
10 11 (3.63%) Agile
10 11 (3.63%) Data Management
10 11 (3.63%) Mobile Device Management
10 11 (3.63%) Proactive Monitoring
10 11 (3.63%) Service Delivery
11 10 (3.30%) ERP
11 10 (3.30%) Problem Management
12 9 (2.97%) Batch Scheduling
12 9 (2.97%) Root Cause Analysis
12 9 (2.97%) Waterfall
Programming Languages
1 30 (9.90%) SQL
2 21 (6.93%) Python
3 17 (5.61%) PowerShell
4 9 (2.97%) Shell Script
5 2 (0.66%) Bash
5 2 (0.66%) C#
5 2 (0.66%) Perl
6 1 (0.33%) C
6 1 (0.33%) Java
6 1 (0.33%) JavaScript
6 1 (0.33%) PL/SQL
6 1 (0.33%) T-SQL
6 1 (0.33%) VBA
Qualifications
1 28 (9.24%) Security Cleared
2 25 (8.25%) SC Cleared
3 7 (2.31%) Degree
4 6 (1.98%) Cisco Certification
4 6 (1.98%) DV Cleared
5 5 (1.65%) HNC
5 5 (1.65%) MCP
5 5 (1.65%) Microsoft Certification
6 4 (1.32%) BPSS Clearance
7 3 (0.99%) A+ Certification
8 2 (0.66%) (ISC)2 CCSP
8 2 (0.66%) CCENT
8 2 (0.66%) CISSP
8 2 (0.66%) CRISC
8 2 (0.66%) DBS Check
9 1 (0.33%) ACCA
9 1 (0.33%) CIMA
9 1 (0.33%) ITIL Certification
9 1 (0.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (4.95%) SLA
2 6 (1.98%) ISO/IEC 27001
3 5 (1.65%) Disclosure Scotland
4 3 (0.99%) Data Quality
4 3 (0.99%) PMO
5 1 (0.33%) ISO 15022
System Software
1 82 (27.06%) Active Directory
2 6 (1.98%) Firmware
2 6 (1.98%) Hyper-V
3 4 (1.32%) VMware Infrastructure
4 2 (0.66%) Terminal Services
4 2 (0.66%) Virtual Desktop
4 2 (0.66%) Virtual Machines
5 1 (0.33%) Virtual Servers
5 1 (0.33%) VMware Server
5 1 (0.33%) XenApp
5 1 (0.33%) XenDesktop
Systems Management
1 25 (8.25%) Microsoft Intune
2 20 (6.60%) SCCM
3 8 (2.64%) Grafana
3 8 (2.64%) ITRS Geneos
3 8 (2.64%) Jamf Pro
4 7 (2.31%) Control-M
5 5 (1.65%) WSUS
6 3 (0.99%) Single Sign-On
6 3 (0.99%) Thomson Reuters DACS
7 2 (0.66%) Ansible
7 2 (0.66%) Microsoft Clustering
8 1 (0.33%) Systems Management Server (SMS)
Vendors
1 123 (40.59%) Microsoft
2 31 (10.23%) ServiceNow
3 26 (8.58%) Apple
4 15 (4.95%) Citrix
5 12 (3.96%) Oracle
6 10 (3.30%) IBM
7 9 (2.97%) SAP
8 8 (2.64%) Dynatrace
8 8 (2.64%) Google
9 6 (1.98%) Cisco
9 6 (1.98%) Dell
9 6 (1.98%) VMware
10 5 (1.65%) Bloomberg
10 5 (1.65%) HP
10 5 (1.65%) Okta
10 5 (1.65%) Veeam
11 4 (1.32%) Refinitiv
11 4 (1.32%) Salesforce
11 4 (1.32%) Sybase
12 2 (0.66%) Adobe