Service Management Contracts in the South East

Service Management
England > South East

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 13 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 63 50 74
Rank change year-on-year -13 +24 +31
Contract jobs citing Service Management 160 238 258
As % of all contract jobs advertised in the South East 2.92% 4.18% 3.35%
As % of the Processes & Methodologies category 3.46% 4.69% 3.74%
Number of daily rates quoted 121 176 173
10th Percentile £375 £240 £164
25th Percentile £510 £350 £250
Median daily rate (50th Percentile) £575 £475 £515
Median % change year-on-year +21.05% -7.77% +15.93%
75th Percentile £608 £630 £638
90th Percentile £679 £688 £675
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 0 2 7
10th Percentile - £23.35 £17.42
25th Percentile - £28.38 £18.71
Median hourly rate - £37.50 £20.00
Median % change year-on-year - +87.50% -44.44%
75th Percentile - £47.38 -
90th Percentile - £52.85 £21.50
England median hourly rate £17.72 £51.75 £18.12
% change year-on-year -65.76% +185.67% -13.74%

All Process and Methodology Skills
South East

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 4,626 5,077 6,896
As % of all contract IT jobs advertised in the South East 84.35% 89.18% 89.50%
Number of daily rates quoted 2,698 3,526 4,681
10th Percentile £250 £248 £226
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £500 £510 £500
Median % change year-on-year -1.96% +2.00% +8.70%
75th Percentile £625 £619 £594
90th Percentile £700 £700 £675
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 434 223 280
10th Percentile £13.00 £16.37 £12.19
25th Percentile £18.20 £22.16 £14.19
Median hourly rate £47.50 £49.00 £21.50
Median % change year-on-year -3.06% +127.91% -21.82%
75th Percentile £62.50 £64.63 £47.50
90th Percentile £76.86 £75.00 £60.00
England median hourly rate £36.50 £37.34 £25.00
% change year-on-year -2.25% +49.36% +6.38%

Service Management
Job Vacancy Trend in the South East

Job postings citing Service Management as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Management in the South East

Service Management
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing Service Management in the South East.

Daily rate trend for Service Management in the South East

Service Management
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing Service Management in the South East over the 6 months to 13 May 2024.

Daily rate histogram for Service Management in the South East

Service Management
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing Service Management in the South East.

Hourly rate trend for Service Management in the South East

Service Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South East region over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -17 74 £575 +13.86% 25
Hampshire -2 62 £625 +35.14% 10
Berkshire +12 59 £575 +0.88% 15
Buckinghamshire -16 14 £280 -43.72% 1
West Sussex 0 9 £400 +6.67% 4
East Sussex +3 5 £800 +72.97% 5
M4 Corridor - 5 £540 -
Surrey +9 4 £525 +50.00% 2
Middlesex - 2 £180 - 2
Oxfordshire +1 1 - - 9
Kent -3 1 £475 +287.76% 6
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.25%) Microsoft Exchange
2 3 (1.88%) CMS
3 2 (1.25%) SharePoint
3 2 (1.25%) Skype for Business
4 1 (0.63%) Confluence
Applications
1 6 (3.75%) Microsoft Excel
2 4 (2.50%) Microsoft PowerPoint
3 2 (1.25%) Microsoft Office
Business Applications
1 4 (2.50%) Remedy ITSM
2 3 (1.88%) Remedy AR System
3 1 (0.63%) SAP MM
3 1 (0.63%) SAP PM
3 1 (0.63%) SAP S/4HANA
Cloud Services
1 24 (15.00%) Azure
2 19 (11.88%) Microsoft 365
3 18 (11.25%) Entra ID
4 17 (10.63%) Azure Monitor
5 16 (10.00%) Azure Storage
6 3 (1.88%) OCI
7 2 (1.25%) Power Platform
7 2 (1.25%) SaaS
8 1 (0.63%) AWS
8 1 (0.63%) Azure API Management
8 1 (0.63%) Azure Data Factory
8 1 (0.63%) Azure DevOps
8 1 (0.63%) Azure Key Vault
8 1 (0.63%) Azure Logic Apps
8 1 (0.63%) Azure Sentinel
8 1 (0.63%) Azure Service Bus
8 1 (0.63%) GCP
8 1 (0.63%) Power Automate
8 1 (0.63%) PowerApps
Communications & Networking
1 26 (16.25%) Firewall
2 18 (11.25%) DHCP
2 18 (11.25%) DNS
3 7 (4.38%) Cisco ASA
3 7 (4.38%) LAN
3 7 (4.38%) WAN
3 7 (4.38%) Wireless
4 6 (3.75%) VPN
5 5 (3.13%) Cisco ISE
5 5 (3.13%) Network Security
6 2 (1.25%) Radio Access Network
6 2 (1.25%) Skype
7 1 (0.63%) Cisco Firepower
7 1 (0.63%) Cisco Nexus
7 1 (0.63%) F5 BIG-IP LTM
7 1 (0.63%) SNMP
7 1 (0.63%) TCP/IP
7 1 (0.63%) Unified Communications
7 1 (0.63%) VSAN
7 1 (0.63%) Wi-Fi
Database & Business Intelligence
1 3 (1.88%) Oracle Reports
2 2 (1.25%) Power BI
3 1 (0.63%) SQL Server
Development Applications
1 7 (4.38%) Robot Framework
1 7 (4.38%) Sonatype Nexus
2 2 (1.25%) JIRA
3 1 (0.63%) Git
3 1 (0.63%) GitLab
General
1 66 (41.25%) Social Skills
2 14 (8.75%) Legal
3 10 (6.25%) Finance
4 6 (3.75%) Organisational Skills
4 6 (3.75%) Retail
5 5 (3.13%) Analytical Skills
5 5 (3.13%) Public Sector
6 3 (1.88%) Military
7 2 (1.25%) Aerospace
7 2 (1.25%) Influencing Skills
7 2 (1.25%) Law
7 2 (1.25%) Telecoms
8 1 (0.63%) Manufacturing
8 1 (0.63%) Presentation Skills
8 1 (0.63%) Publishing
Job Titles
1 47 (29.38%) Architect
2 32 (20.00%) Service Architect
3 27 (16.88%) Analyst
4 20 (12.50%) Build Engineer
4 20 (12.50%) Windows Build Engineer
4 20 (12.50%) Windows Engineer
5 16 (10.00%) Active Directory Support
6 15 (9.38%) Service Manager
7 14 (8.75%) Active Directory Specialist
7 14 (8.75%) Azure Specialist
7 14 (8.75%) Support Specialist
8 13 (8.13%) Service Analyst
9 8 (5.00%) Lead
10 7 (4.38%) Security Architect
10 7 (4.38%) Service Desk Analyst
11 6 (3.75%) Change Analyst
11 6 (3.75%) Service Transition Manager
11 6 (3.75%) Transition Manager
12 5 (3.13%) SC Cleared Network Engineer
12 5 (3.13%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 17 (10.63%) ARM Templates
2 2 (1.25%) Web Services
3 1 (0.63%) Middleware
3 1 (0.63%) SAP Fiori
3 1 (0.63%) YAML
Miscellaneous
1 24 (15.00%) PKI
2 19 (11.88%) Self-Motivation
3 12 (7.50%) Management Information System
4 10 (6.25%) CMDB
5 2 (1.25%) Onboarding
5 2 (1.25%) Video Conferencing
6 1 (0.63%) Cloud Native
6 1 (0.63%) Enterprise Software
6 1 (0.63%) Public Cloud
Operating Systems
1 51 (31.88%) Windows
2 44 (27.50%) Windows Server
3 43 (26.88%) Windows Server 2019
4 36 (22.50%) Windows Server 2016
5 23 (14.38%) Linux
6 22 (13.75%) Windows 10
7 21 (13.13%) Windows Server 2012
8 20 (12.50%) Windows NT
9 5 (3.13%) Unix
10 1 (0.63%) Android
10 1 (0.63%) Apple iOS
10 1 (0.63%) Red Hat Enterprise Linux
10 1 (0.63%) Solaris
10 1 (0.63%) Windows 7
10 1 (0.63%) Windows Server 2008
Processes & Methodologies
1 88 (55.00%) ITIL
2 42 (26.25%) Release Management
3 30 (18.75%) Agile
4 26 (16.25%) Customer Service
5 25 (15.63%) ITSM
6 21 (13.13%) Analytics
6 21 (13.13%) Deployment Automation
7 20 (12.50%) Service Design
7 20 (12.50%) User Acceptance Testing
8 19 (11.88%) Configuration Management
9 18 (11.25%) Identity Management
10 17 (10.63%) DevOps
10 17 (10.63%) Infrastructure as Code
10 17 (10.63%) Log Analytics
11 16 (10.00%) CI/CD
11 16 (10.00%) Multi-Factor Authentication
11 16 (10.00%) Privileged Identity Management
11 16 (10.00%) Problem-Solving
11 16 (10.00%) RBAC
11 16 (10.00%) Service Delivery
Programming Languages
1 25 (15.63%) PowerShell
2 17 (10.63%) Bicep
3 16 (10.00%) C#
3 16 (10.00%) VB
3 16 (10.00%) VBScript
4 7 (4.38%) Python
5 2 (1.25%) SQL
Qualifications
1 106 (66.25%) Security Cleared
2 75 (46.88%) DV Cleared
3 39 (24.38%) SC Cleared
4 28 (17.50%) Degree
5 17 (10.63%) ITIL Foundation Certificate
6 7 (4.38%) CCNP
6 7 (4.38%) Cisco Certification
7 6 (3.75%) BPSS Clearance
8 5 (3.13%) Computer Science Degree
9 4 (2.50%) CCSA
9 4 (2.50%) JNCIA
10 3 (1.88%) ITIL Certification
11 2 (1.25%) CCNA
11 2 (1.25%) NVQ Level 3
12 1 (0.63%) DBS Check
12 1 (0.63%) HNC
Quality Assurance & Compliance
1 21 (13.13%) QA
2 15 (9.38%) ISO/IEC 20000
3 13 (8.13%) SLA
4 7 (4.38%) RMADS
5 4 (2.50%) ISO/IEC 27001
6 3 (1.88%) Data Quality
7 2 (1.25%) Cyber Essentials
7 2 (1.25%) ISO 9001
8 1 (0.63%) GxP
8 1 (0.63%) Sarbanes-Oxley
System Software
1 52 (32.50%) Active Directory
2 20 (12.50%) Firmware
3 16 (10.00%) Virtual Desktop
3 16 (10.00%) Virtual Machines
4 9 (5.63%) VMware Infrastructure
5 1 (0.63%) Hyper-V
5 1 (0.63%) NFS
5 1 (0.63%) VMware ESXi
5 1 (0.63%) VMware NSX
Systems Management
1 38 (23.75%) SCCM
2 37 (23.13%) WSUS
3 20 (12.50%) Sysprep
4 17 (10.63%) Kubernetes
4 17 (10.63%) Microsoft Intune
5 16 (10.00%) Active Directory Federation Services
5 16 (10.00%) SCOM
6 8 (5.00%) Terraform
7 7 (4.38%) Ansible
8 5 (3.13%) IBM BigFix
8 5 (3.13%) Tivoli
9 1 (0.63%) SmoothWall
9 1 (0.63%) vCenter Server
Vendors
1 46 (28.75%) Microsoft
2 26 (16.25%) ServiceNow
3 10 (6.25%) Remedy
4 9 (5.63%) Oracle
4 9 (5.63%) VMware
5 8 (5.00%) Cisco
6 7 (4.38%) Palo Alto
7 5 (3.13%) Blue Coat
7 5 (3.13%) CheckPoint
7 5 (3.13%) Juniper
8 4 (2.50%) Databricks
9 2 (1.25%) F5
9 2 (1.25%) QinetiQ
10 1 (0.63%) BMC
10 1 (0.63%) OneTrust
10 1 (0.63%) Salesforce
10 1 (0.63%) SAP
10 1 (0.63%) SolarWinds
10 1 (0.63%) Splunk
10 1 (0.63%) Veeam