Service Management Jobs in the Midlands

Service Management
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 105 102 117
Rank change year-on-year -3 +15 +9
Permanent jobs citing Service Management 259 295 314
As % of all permanent jobs advertised in the Midlands 2.21% 3.11% 2.88%
As % of the Processes & Methodologies category 2.69% 3.22% 3.05%
Number of salaries quoted 189 220 213
10th Percentile £23,300 £31,250 £31,250
25th Percentile £26,750 £34,452 £40,000
Median annual salary (50th Percentile) £36,128 £50,000 £47,500
Median % change year-on-year -27.74% +5.26% +11.76%
75th Percentile £60,750 £66,055 £58,500
90th Percentile £73,000 £78,875 £70,000
England median annual salary £50,000 £52,544 £52,500
% change year-on-year -4.84% +0.08% +5.00%

All Process and Methodology Skills
Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 9,635 9,167 10,295
As % of all permanent jobs advertised in the Midlands 82.37% 96.58% 94.36%
Number of salaries quoted 7,121 4,618 6,987
10th Percentile £26,250 £30,000 £29,000
25th Percentile £34,834 £38,362 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +7.53%
75th Percentile £61,500 £67,500 £63,750
90th Percentile £75,000 £78,325 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Management in the Midlands over the 6 months to 5 May 2024.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -16 159 £50,000 -5.66% 36
East Midlands +12 98 £28,500 -24.00% 18
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.11%) Microsoft Exchange
2 14 (5.41%) Confluence
3 13 (5.02%) SharePoint
4 2 (0.77%) SAS
Applications
1 27 (10.42%) Microsoft Office
Business Applications
1 5 (1.93%) Remedy ITSM
2 4 (1.54%) Dynamics CRM
3 2 (0.77%) Maximo
3 2 (0.77%) Oracle EBS
3 2 (0.77%) SAP ERP
3 2 (0.77%) Shopify
4 1 (0.39%) NetSuite
Cloud Services
1 63 (24.32%) Microsoft 365
2 56 (21.62%) Azure
3 17 (6.56%) AWS
3 17 (6.56%) SaaS
4 13 (5.02%) Entra ID
5 9 (3.47%) Dynamics 365
6 5 (1.93%) Azure Sentinel
6 5 (1.93%) ChatGPT
7 3 (1.16%) Intacct
7 3 (1.16%) PaaS
8 2 (0.77%) Google Workspace
8 2 (0.77%) IaaS
8 2 (0.77%) Mimecast
8 2 (0.77%) OneDrive
8 2 (0.77%) Power Platform
9 1 (0.39%) Cloud Computing
9 1 (0.39%) GitHub
9 1 (0.39%) GitHub Actions
Communications & Networking
1 32 (12.36%) Firewall
2 15 (5.79%) WAN
3 14 (5.41%) SD-WAN
4 13 (5.02%) DNS
5 11 (4.25%) LAN
6 10 (3.86%) VPN
7 9 (3.47%) Network Security
8 8 (3.09%) Wi-Fi
8 8 (3.09%) Wireless
9 7 (2.70%) DHCP
10 6 (2.32%) Internet
11 5 (1.93%) Softphone
11 5 (1.93%) VLAN
12 3 (1.16%) Cisco ASA
12 3 (1.16%) IPsec
12 3 (1.16%) MPLS
12 3 (1.16%) TCP/IP
12 3 (1.16%) VoIP
12 3 (1.16%) WAAS
13 2 (0.77%) WLAN
Database & Business Intelligence
1 9 (3.47%) SQL Server
2 5 (1.93%) Amazon RDS
3 2 (0.77%) Power BI
3 2 (0.77%) Relational Database
4 1 (0.39%) MySQL
4 1 (0.39%) Redis
Development Applications
1 15 (5.79%) JIRA
2 3 (1.16%) GitLab
3 1 (0.39%) Postman
General
1 94 (36.29%) Social Skills
2 57 (22.01%) Analytical Skills
3 43 (16.60%) Finance
4 36 (13.90%) Inclusion and Diversity
5 34 (13.13%) Law
6 14 (5.41%) Retail
7 11 (4.25%) Organisational Skills
8 10 (3.86%) Local Government
8 10 (3.86%) Manufacturing
9 8 (3.09%) Presentation Skills
9 8 (3.09%) Public Sector
10 5 (1.93%) Back Office
10 5 (1.93%) Games
11 4 (1.54%) Automotive
11 4 (1.54%) Billing
11 4 (1.54%) Police
12 3 (1.16%) Fire and Rescue
12 3 (1.16%) Telecoms
12 3 (1.16%) Turkish Language
Job Titles
1 28 (10.81%) Support Engineer
2 26 (10.04%) Service Manager
3 25 (9.65%) Network Engineer
4 22 (8.49%) Analyst
5 20 (7.72%) Applications Support
5 20 (7.72%) Senior
6 18 (6.95%) IT Manager
7 17 (6.56%) 1st Line Support
8 15 (5.79%) Applications Engineer
8 15 (5.79%) Applications Support Engineer
8 15 (5.79%) IT Support
9 13 (5.02%) IT Services Manager
10 12 (4.63%) Problem Manager
11 11 (4.25%) Consultant
12 10 (3.86%) Senior Network Engineer
13 9 (3.47%) Infrastructure Engineer
13 9 (3.47%) IT Technician
13 9 (3.47%) Service Desk Engineer
14 8 (3.09%) Lead
14 8 (3.09%) Support Technician
Libraries, Frameworks & Software Standards
1 10 (3.86%) CSS
1 10 (3.86%) HTML
2 9 (3.47%) EDI
3 4 (1.54%) Web Services
4 3 (1.16%) AngularJS
5 2 (0.77%) Twitter Bootstrap
6 1 (0.39%) .NET
6 1 (0.39%) Node.js
6 1 (0.39%) REST
6 1 (0.39%) RESTful
6 1 (0.39%) SOAP
6 1 (0.39%) WebdriverIO
Miscellaneous
1 25 (9.65%) Data Centre
1 25 (9.65%) Driving Licence
2 14 (5.41%) CMDB
2 14 (5.41%) Management Information System
3 11 (4.25%) NHS
4 8 (3.09%) Onboarding
5 5 (1.93%) Client/Server
5 5 (1.93%) Clustering
5 5 (1.93%) Enterprise Storage
5 5 (1.93%) IoT
5 5 (1.93%) Product Ownership
5 5 (1.93%) Self-Motivation
6 4 (1.54%) Housing Association
6 4 (1.54%) Industry 4.0
7 3 (1.16%) Blockchain
7 3 (1.16%) Legacy Systems
8 2 (0.77%) EPoS
8 2 (0.77%) Freedom of Information
8 2 (0.77%) Greenfield Project
8 2 (0.77%) Private Cloud
Operating Systems
1 55 (21.24%) Windows
2 18 (6.95%) Windows Server
3 15 (5.79%) Windows 10
4 10 (3.86%) Linux
5 9 (3.47%) Mac OS
6 7 (2.70%) CentOS
6 7 (2.70%) Windows Server 2016
6 7 (2.70%) Windows Server 2019
7 4 (1.54%) Windows 7
8 3 (1.16%) Android
8 3 (1.16%) Apple iOS
9 2 (0.77%) VMS
9 2 (0.77%) Windows 8
9 2 (0.77%) Windows Server 2012
Processes & Methodologies
1 128 (49.42%) ITIL
2 111 (42.86%) ITSM
3 80 (30.89%) Problem-Solving
4 66 (25.48%) Service Delivery
5 62 (23.94%) Customer Service
6 35 (13.51%) Continuous Improvement
7 33 (12.74%) Problem Management
8 32 (12.36%) Agile
9 31 (11.97%) Project Delivery
9 31 (11.97%) Project Management
10 29 (11.20%) Cybersecurity
11 26 (10.04%) Incident Management
12 25 (9.65%) Change Management
13 24 (9.27%) Mentoring
13 24 (9.27%) Roadmaps
14 22 (8.49%) User Experience
15 21 (8.11%) Configuration Management
15 21 (8.11%) User Acceptance Testing
16 20 (7.72%) Migration
16 20 (7.72%) Process Improvement
Programming Languages
1 29 (11.20%) SQL
2 9 (3.47%) JavaScript
3 8 (3.09%) C#
4 7 (2.70%) Java
5 6 (2.32%) PowerShell
6 2 (0.77%) C
7 1 (0.39%) Swift
7 1 (0.39%) T-SQL
7 1 (0.39%) TypeScript
Qualifications
1 41 (15.83%) Degree
2 27 (10.42%) Security Cleared
3 25 (9.65%) SC Cleared
4 14 (5.41%) DBS Check
4 14 (5.41%) MCP
5 13 (5.02%) CCNA
5 13 (5.02%) Cisco Certification
6 11 (4.25%) CCNP
7 8 (3.09%) AWS Certification
7 8 (3.09%) CCSA
7 8 (3.09%) ITIL Certification
8 5 (1.93%) APMG
8 5 (1.93%) PMI Certification
8 5 (1.93%) PMP
9 4 (1.54%) ACCA
9 4 (1.54%) BPSS Clearance
10 3 (1.16%) CCDA
10 3 (1.16%) Computer Science Degree
10 3 (1.16%) CSPO
10 3 (1.16%) IIBA
Quality Assurance & Compliance
1 49 (18.92%) SLA
2 16 (6.18%) GDPR
3 13 (5.02%) ISO/IEC 20000
4 10 (3.86%) Data Quality
4 10 (3.86%) QA
5 9 (3.47%) Accessibility
6 8 (3.09%) Sarbanes-Oxley
7 4 (1.54%) GAAP
7 4 (1.54%) IFRS
8 3 (1.16%) COBIT
8 3 (1.16%) Cyber Essentials
9 2 (0.77%) ISO/IEC 27001
9 2 (0.77%) NIST
10 1 (0.39%) GRC
System Software
1 61 (23.55%) Active Directory
2 10 (3.86%) Hyper-V
3 7 (2.70%) VMware Workstation
4 5 (1.93%) VMware Infrastructure
5 1 (0.39%) Docker
5 1 (0.39%) Virtual Machines
5 1 (0.39%) Virtual Servers
Systems Management
1 18 (6.95%) Microsoft Intune
2 5 (1.93%) Failover Clustering
3 3 (1.16%) OpenView
3 3 (1.16%) SCCM
4 2 (0.77%) Nagios
4 2 (0.77%) Terraform
5 1 (0.39%) Grafana
5 1 (0.39%) Kibana
Vendors
1 72 (27.80%) Microsoft
2 49 (18.92%) ServiceNow
3 26 (10.04%) Cisco
4 13 (5.02%) VMware
5 12 (4.63%) Remedy
6 11 (4.25%) CheckPoint
7 10 (3.86%) Meraki
7 10 (3.86%) Salesforce
8 8 (3.09%) Avaya
8 8 (3.09%) Google
9 7 (2.70%) Citrix
10 6 (2.32%) SolarWinds
11 5 (1.93%) Dell
11 5 (1.93%) EqualLogic
11 5 (1.93%) NetApp
11 5 (1.93%) Nimble Storage
11 5 (1.93%) Sage
11 5 (1.93%) SonicWALL
11 5 (1.93%) Zscaler
12 4 (1.54%) BMC