3rd Line Support Technician Jobs

Third Line Support Technician
UK

The median Third Line Support Technician salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
26 Apr 2024		 Same period 2023 Same period 2022
Rank 880 984 1206
Rank change year-on-year +104 +222 -320
Permanent jobs requiring a 3rd Line Support Technician 14 9 6
As % of all permanent jobs advertised in the UK 0.014% 0.009% 0.004%
As % of the Job Titles category 0.015% 0.009% 0.004%
Number of salaries quoted 8 8 5
10th Percentile £30,650 - £30,800
25th Percentile £32,375 £32,500 £31,250
Median annual salary (50th Percentile) £35,000 £36,250 £32,500
Median % change year-on-year -3.45% +11.54% +12.07%
75th Percentile £42,188 £38,750 £33,750
90th Percentile £45,000 £39,500 £46,500
UK excluding London median annual salary £35,000 £36,250 £32,500
% change year-on-year -3.45% +11.54% +12.07%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,901 95,961 148,050
% of permanent jobs with a recognized job title 94.62% 91.57% 96.06%
Number of salaries quoted 66,751 60,281 85,224
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,686 £60,000 £60,000
Median % change year-on-year -12.19% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £95,495
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

3rd Line Support Technician
Job Vacancy Trend

Job postings that featured 3rd Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Technician.

Salary trend for 3rd Line Support Technician in the UK

3rd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Technician over the 6 months to 26 April 2024.

Salary histogram for 3rd Line Support Technician in the UK

3rd Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Technician within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +124 14 £35,000 -3.45% 2
UK excluding London 0 13 £35,000 -3.45% 2
South East +28 6 £45,000 +24.14% 1
Work from Home +88 5 £32,000 -11.72% 1
North of England +47 4 £34,750 -0.71% 1
Yorkshire +97 2 - -
Midlands - 2 £35,000 -
West Midlands - 2 £35,000 -
East of England - 1 £35,000 -
North East - 1 £37,500 - 1
North West - 1 £32,000 -
London - 1 £30,000 -

3rd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 April 2024, 3rd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Technician in the job title.

1 12 (85.71%) Windows
2 11 (78.57%) Microsoft 365
2 11 (78.57%) Windows Server
3 10 (71.43%) Azure
3 10 (71.43%) Active Directory
4 9 (64.29%) Microsoft
5 7 (50.00%) DHCP
5 7 (50.00%) TCP/IP
5 7 (50.00%) DNS
5 7 (50.00%) Firewall
6 6 (42.86%) PowerShell
6 6 (42.86%) Social Skills
6 6 (42.86%) Problem-Solving
7 5 (35.71%) VMware
7 5 (35.71%) Wireless
8 4 (28.57%) Service Management
8 4 (28.57%) Replication
8 4 (28.57%) Project Management
8 4 (28.57%) Microsoft Certification
8 4 (28.57%) SAN
8 4 (28.57%) Terminal Services
8 4 (28.57%) ITIL
8 4 (28.57%) Clustering
8 4 (28.57%) Logistics
8 4 (28.57%) Degree
8 4 (28.57%) Problem Management
8 4 (28.57%) SCCM
8 4 (28.57%) SCOM
8 4 (28.57%) VMware Infrastructure
8 4 (28.57%) Hyper-V

3rd Line Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (21.43%) Microsoft Exchange
1 3 (21.43%) SharePoint
Applications
1 1 (7.14%) Microsoft Office
Cloud Services
1 11 (78.57%) Microsoft 365
2 10 (71.43%) Azure
3 4 (28.57%) Entra ID
3 4 (28.57%) IaaS
4 3 (21.43%) Google Workspace
5 2 (14.29%) AWS
5 2 (14.29%) Azure Sentinel
5 2 (14.29%) OneDrive
Communications & Networking
1 7 (50.00%) DHCP
1 7 (50.00%) DNS
1 7 (50.00%) Firewall
1 7 (50.00%) TCP/IP
2 5 (35.71%) Wireless
3 4 (28.57%) Fibre Channel
3 4 (28.57%) SAN
4 2 (14.29%) Ethernet
4 2 (14.29%) SMTP
5 1 (7.14%) Remote Desktop
General
1 6 (42.86%) Social Skills
2 4 (28.57%) Analytical Skills
3 1 (7.14%) Finance
3 1 (7.14%) Organisational Skills
Miscellaneous
1 4 (28.57%) Clustering
1 4 (28.57%) Replication
2 1 (7.14%) Driving Licence
Operating Systems
1 12 (85.71%) Windows
2 11 (78.57%) Windows Server
3 2 (14.29%) Windows 10
3 2 (14.29%) Windows Server 2016
4 1 (7.14%) Android
4 1 (7.14%) Apple iOS
4 1 (7.14%) Mac OS
Processes & Methodologies
1 6 (42.86%) Problem-Solving
2 4 (28.57%) Customer Service
2 4 (28.57%) ITIL
2 4 (28.57%) Logistics
2 4 (28.57%) Problem Management
2 4 (28.57%) Project Delivery
2 4 (28.57%) Project Management
2 4 (28.57%) Service Management
3 1 (7.14%) Cloud Security
3 1 (7.14%) Cybersecurity
3 1 (7.14%) Data Privacy
3 1 (7.14%) Infrastructure Engineering
3 1 (7.14%) Kalman Filter
3 1 (7.14%) Migration
3 1 (7.14%) Root Cause Analysis
3 1 (7.14%) Time Management
Programming Languages
1 6 (42.86%) PowerShell
2 1 (7.14%) SQL
Qualifications
1 4 (28.57%) DBS Check
1 4 (28.57%) Degree
1 4 (28.57%) Microsoft Certification
2 3 (21.43%) MCSE
3 2 (14.29%) MCP
3 2 (14.29%) VMware Certified Professional (VCP)
4 1 (7.14%) Azure Certification
4 1 (7.14%) CCNA
4 1 (7.14%) Cisco Certification
4 1 (7.14%) CWNA
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 10 (71.43%) Active Directory
2 4 (28.57%) Hyper-V
2 4 (28.57%) Terminal Services
2 4 (28.57%) VMware Infrastructure
Systems Management
1 4 (28.57%) Active Directory Federation Services
1 4 (28.57%) Microsoft Clustering
1 4 (28.57%) Microsoft Intune
1 4 (28.57%) SCCM
1 4 (28.57%) SCOM
2 2 (14.29%) Autotask
Vendors
1 9 (64.29%) Microsoft
2 5 (35.71%) VMware
3 4 (28.57%) Datto
4 3 (21.43%) Sophos
4 3 (21.43%) Veeam
5 2 (14.29%) Cisco
5 2 (14.29%) Citrix
5 2 (14.29%) ConnectWise
5 2 (14.29%) Draytek
5 2 (14.29%) Kaseya
5 2 (14.29%) Sage
5 2 (14.29%) Webroot
6 1 (7.14%) N-able