Support Analyst Jobs in the West Midlands

Support Analyst
England > West Midlands

The median Support Analyst salary in the West Midlands is £33,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 162 160 128
Rank change year-on-year -2 -32 -13
Permanent jobs requiring a Support Analyst 91 111 174
As % of all permanent jobs advertised in the West Midlands 1.25% 1.69% 2.39%
As % of the Job Titles category 1.33% 1.87% 2.53%
Number of salaries quoted 74 99 142
10th Percentile £22,250 £23,745 £21,250
25th Percentile £26,000 £26,250 £24,500
Median annual salary (50th Percentile) £33,500 £32,500 £28,500
Median % change year-on-year +3.08% +14.04% -
75th Percentile £41,875 £38,125 £35,750
90th Percentile £52,500 £43,750 £38,750
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,829 5,930 6,889
% of permanent jobs with a recognized job title 94.10% 90.03% 94.76%
Number of salaries quoted 5,164 3,360 4,786
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £38,991 £37,822
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,250 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Analyst in the West Midlands over the 6 months to 4 May 2024.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +7 31 £28,500 -12.18% 2
Birmingham -30 18 £35,750 +20.17% 3
Warwickshire +44 8 £32,121 -4.12% 1
Solihull -4 7 £24,000 -16.52%
Coventry +27 5 - -
Wolverhampton +8 4 £34,500 -8.00% 1
Worcestershire -15 4 £33,500 +3.08% 2
Walsall +20 3 £45,000 +47.54% 3
Brierley Hill - 2 £29,250 -
Smethwick - 1 £42,500 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 4 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 47 (51.65%) Microsoft
2 35 (38.46%) Social Skills
3 33 (36.26%) Customer Service
4 30 (32.97%) Microsoft 365
5 25 (27.47%) Azure
6 24 (26.37%) Windows
7 20 (21.98%) Active Directory
7 20 (21.98%) Problem-Solving
8 18 (19.78%) SQL
9 16 (17.58%) Microsoft Exchange
10 14 (15.38%) Manufacturing
10 14 (15.38%) Windows 10
11 12 (13.19%) Change Management
12 11 (12.09%) DNS
12 11 (12.09%) ERP
12 11 (12.09%) Microsoft Office
12 11 (12.09%) PowerShell
13 10 (10.99%) SQL Server
13 10 (10.99%) Data Modelling
13 10 (10.99%) Data Telemetry
14 8 (8.79%) Windows Server
14 8 (8.79%) Degree
14 8 (8.79%) Service Delivery
14 8 (8.79%) Logistics
15 7 (7.69%) Retail
15 7 (7.69%) ITIL
15 7 (7.69%) Dynamics 365
15 7 (7.69%) Analytical Skills
15 7 (7.69%) Power Platform
15 7 (7.69%) Inclusion and Diversity

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (17.58%) Microsoft Exchange
2 6 (6.59%) SharePoint
3 1 (1.10%) IIS
Applications
1 11 (12.09%) Microsoft Office
2 2 (2.20%) Microsoft Excel
2 2 (2.20%) Microsoft PowerPoint
Business Applications
1 6 (6.59%) Dynamics NAV
2 4 (4.40%) Dynamics CRM
3 1 (1.10%) Dynamics AX
3 1 (1.10%) NetSuite
3 1 (1.10%) Odoo
3 1 (1.10%) Sage X3
3 1 (1.10%) SAP S/4HANA
Cloud Services
1 30 (32.97%) Microsoft 365
2 25 (27.47%) Azure
3 7 (7.69%) Dynamics 365
3 7 (7.69%) Power Platform
4 6 (6.59%) Azure Data Factory
5 5 (5.49%) Entra ID
6 4 (4.40%) Power Automate
6 4 (4.40%) SaaS
7 2 (2.20%) Azure Cosmos DB
7 2 (2.20%) Azure Monitor
8 1 (1.10%) PowerApps
8 1 (1.10%) WhatsApp
Communications & Networking
1 11 (12.09%) DNS
2 6 (6.59%) Firewall
2 6 (6.59%) Internet
3 5 (5.49%) LAN
4 4 (4.40%) Remote Desktop
5 3 (3.30%) DHCP
5 3 (3.30%) HTTP
5 3 (3.30%) Network Security
5 3 (3.30%) VoIP
5 3 (3.30%) WAN
5 3 (3.30%) Wi-Fi
6 2 (2.20%) VPN
7 1 (1.10%) ISDN
7 1 (1.10%) SAN
7 1 (1.10%) Wireless
Database & Business Intelligence
1 10 (10.99%) SQL Server
2 2 (2.20%) Amazon RDS
2 2 (2.20%) NoSQL
2 2 (2.20%) Power BI
3 1 (1.10%) Crystal Reports
Development Applications
1 1 (1.10%) JIRA
General
1 35 (38.46%) Social Skills
2 14 (15.38%) Manufacturing
3 7 (7.69%) Analytical Skills
3 7 (7.69%) Inclusion and Diversity
3 7 (7.69%) Retail
4 5 (5.49%) Finance
4 5 (5.49%) Law
5 3 (3.30%) Legal
5 3 (3.30%) Multimedia
6 2 (2.20%) Digital Healthcare
7 1 (1.10%) Advertising
7 1 (1.10%) Billing
7 1 (1.10%) Games
7 1 (1.10%) Organisational Skills
Libraries, Frameworks & Software Standards
1 3 (3.30%) .NET
1 3 (3.30%) HTML
1 3 (3.30%) REST
Miscellaneous
1 5 (5.49%) Enterprise Software
2 4 (4.40%) Virtual Team
3 3 (3.30%) CCTV
3 3 (3.30%) EPoS
3 3 (3.30%) iPad
3 3 (3.30%) Management Information System
3 3 (3.30%) Media Streaming
3 3 (3.30%) Self-Motivation
3 3 (3.30%) Team-Oriented Environment
4 2 (2.20%) BYOD
4 2 (2.20%) Driving Licence
4 2 (2.20%) IoT
4 2 (2.20%) PropTech
5 1 (1.10%) Clustering
5 1 (1.10%) FMCG
5 1 (1.10%) Hybrid Cloud
Operating Systems
1 24 (26.37%) Windows
2 14 (15.38%) Windows 10
3 8 (8.79%) Windows Server
4 5 (5.49%) Linux
5 1 (1.10%) Android
5 1 (1.10%) Windows 7
Processes & Methodologies
1 33 (36.26%) Customer Service
2 20 (21.98%) Problem-Solving
3 12 (13.19%) Change Management
4 11 (12.09%) ERP
5 10 (10.99%) Data Modelling
5 10 (10.99%) Data Telemetry
6 8 (8.79%) Logistics
6 8 (8.79%) Service Delivery
7 7 (7.69%) ITIL
8 6 (6.59%) Knowledge Management
8 6 (6.59%) Service Management
9 5 (5.49%) Asset Management
9 5 (5.49%) Continuous Improvement
9 5 (5.49%) Critical Thinking
9 5 (5.49%) CRM
9 5 (5.49%) Product Roadmap
9 5 (5.49%) Roadmaps
10 4 (4.40%) Analytics
10 4 (4.40%) Data Analysis
10 4 (4.40%) Performance Metrics
Programming Languages
1 18 (19.78%) SQL
2 11 (12.09%) PowerShell
3 4 (4.40%) C#
3 4 (4.40%) T-SQL
4 3 (3.30%) Python
Qualifications
1 8 (8.79%) Degree
2 5 (5.49%) Microsoft Certification
3 4 (4.40%) CCNA
3 4 (4.40%) Cisco Certification
3 4 (4.40%) MCSE
4 3 (3.30%) MCP
5 2 (2.20%) A+ Certification
6 1 (1.10%) CCA
6 1 (1.10%) Citrix Certification
6 1 (1.10%) MCITP
6 1 (1.10%) Network+ Certification
6 1 (1.10%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (2.20%) GDPR
1 2 (2.20%) QA
1 2 (2.20%) SLA
2 1 (1.10%) ISO/IEC 27001
System Software
1 20 (21.98%) Active Directory
2 5 (5.49%) Hyper-V
2 5 (5.49%) VMware Infrastructure
Systems Management
1 6 (6.59%) Microsoft Intune
2 3 (3.30%) FortiGate
Vendors
1 47 (51.65%) Microsoft
2 6 (6.59%) Databricks
2 6 (6.59%) VMware
3 5 (5.49%) Apple
3 5 (5.49%) Cisco
4 4 (4.40%) Citrix
4 4 (4.40%) Sage
5 3 (3.30%) Meraki
5 3 (3.30%) ServiceNow
5 3 (3.30%) UiPath
6 2 (2.20%) Aruba
7 1 (1.10%) Datto
7 1 (1.10%) Dell
7 1 (1.10%) Foundry
7 1 (1.10%) Google
7 1 (1.10%) HP
7 1 (1.10%) Quadient
7 1 (1.10%) Salesforce
7 1 (1.10%) SAP
7 1 (1.10%) Veeam