IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 217 226 281
Rank change year-on-year +9 +55 +60
Contract jobs requiring an IT Support 495 724 876
As % of all contract jobs advertised in the UK 1.14% 1.22% 0.99%
As % of the Job Titles category 1.23% 1.29% 1.03%
Number of daily rates quoted 317 480 520
10th Percentile £132 £125 £122
25th Percentile £150 £150 £150
Median daily rate (50th Percentile) £200 £188 £180
Median % change year-on-year +6.67% +4.17% +16.13%
75th Percentile £244 £246 £238
90th Percentile £325 £323 £338
UK excluding London median daily rate £190 £175 £175
% change year-on-year +8.57% - +25.00%
Number of hourly rates quoted 111 68 141
10th Percentile £10.95 £12.13 £12.00
25th Percentile £12.00 £15.25 £14.00
Median hourly rate £15.00 £18.50 £17.00
Median % change year-on-year -18.92% +8.82% +23.41%
75th Percentile £22.23 £24.63 £20.00
90th Percentile £25.00 £29.30 £24.25
UK excluding London median hourly rate £13.00 £18.08 £15.50
% change year-on-year -28.10% +16.65% +14.81%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,241 56,070 84,738
% of contract IT jobs with a recognized job title 92.76% 94.64% 95.46%
Number of daily rates quoted 26,194 39,189 59,507
10th Percentile £277 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,676 1,567 2,091
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £19.16 £15.52
Median hourly rate £36.50 £45.00 £23.50
Median % change year-on-year -18.89% +91.49% +4.44%
75th Percentile £61.26 £65.75 £48.76
90th Percentile £72.50 £76.00 £63.25
UK excluding London median hourly rate £39.55 £42.37 £19.52
% change year-on-year -6.64% +117.03% +2.74%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 3 May 2024.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 3 May 2024.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +27 421 £200 - 490
UK excluding London -13 346 £190 +8.57% 432
London +44 139 £210 -4.55% 74
North of England +33 100 £190 -5.00% 103
South East -13 87 £198 -1.25% 105
Work from Home +44 69 £200 - 95
North West +16 52 £181 -24.48% 49
Scotland +28 48 £168 -1.47% 15
South West -3 38 £203 +20.90% 58
Yorkshire +27 35 £215 +10.26% 42
Midlands -4 34 £150 -15.49% 98
East of England +1 23 £194 +2.65% 56
East Midlands +7 19 £150 -45.36% 51
Wales +4 16 £145 -17.14% 12
West Midlands +4 14 £213 +32.81% 47
North East +18 13 £175 -21.35% 13
Northern Ireland -14 2 £210 - 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 3 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 275 (55.56%) Windows
2 216 (43.64%) Microsoft 365
3 211 (42.63%) Microsoft
4 192 (38.79%) Social Skills
5 185 (37.37%) Active Directory
6 129 (26.06%) Customer Service
7 118 (23.84%) Problem-Solving
8 112 (22.63%) Windows 10
9 97 (19.60%) Microsoft Office
10 64 (12.93%) Azure
11 63 (12.73%) Microsoft Exchange
12 62 (12.53%) SCCM
13 61 (12.32%) ITIL
14 54 (10.91%) Microsoft Intune
15 51 (10.30%) Windows Server
16 48 (9.70%) Finance
17 43 (8.69%) SharePoint
17 43 (8.69%) Public Sector
18 42 (8.48%) Security Cleared
19 39 (7.88%) Apple iOS
20 37 (7.47%) ServiceNow
21 36 (7.27%) Apple
21 36 (7.27%) VPN
22 33 (6.67%) Firewall
22 33 (6.67%) Video Conferencing
23 32 (6.46%) Android
24 31 (6.26%) SLA
24 31 (6.26%) Microsoft Excel
25 30 (6.06%) Degree
25 30 (6.06%) SC Cleared

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (12.73%) Microsoft Exchange
2 43 (8.69%) SharePoint
3 16 (3.23%) Skype for Business
4 7 (1.41%) CMS
5 4 (0.81%) IIS
6 3 (0.61%) Apache
6 3 (0.61%) Confluence
6 3 (0.61%) Tomcat
7 2 (0.40%) IBM Domino
7 2 (0.40%) Moodle
7 2 (0.40%) WordPress
8 1 (0.20%) Exchange Server 2007
8 1 (0.20%) Exchange Server 2013
8 1 (0.20%) JBoss
8 1 (0.20%) nginx
Applications
1 97 (19.60%) Microsoft Office
2 31 (6.26%) Microsoft Excel
3 13 (2.63%) Microsoft PowerPoint
4 7 (1.41%) Microsoft Project
5 3 (0.61%) Spreadsheet
6 2 (0.40%) Acrobat
6 2 (0.40%) Adobe Creative Suite
6 2 (0.40%) MS Visio
Business Applications
1 3 (0.61%) Orchestrade
2 1 (0.20%) assyst
2 1 (0.20%) ION MarketView
2 1 (0.20%) SAP S/4HANA
2 1 (0.20%) Temenos T24
Cloud Services
1 216 (43.64%) Microsoft 365
2 64 (12.93%) Azure
3 24 (4.85%) Entra ID
4 17 (3.43%) OneDrive
5 15 (3.03%) AWS
6 9 (1.82%) Power Platform
7 7 (1.41%) Google Workspace
8 6 (1.21%) WhatsApp
9 5 (1.01%) Asana
9 5 (1.01%) Slack
10 3 (0.61%) Mimecast
10 3 (0.61%) OCI
10 3 (0.61%) Oracle Service Cloud
11 2 (0.40%) Amazon EC2
11 2 (0.40%) Azure ExpressRoute
11 2 (0.40%) Dynamics 365
11 2 (0.40%) IaaS
11 2 (0.40%) Nutanix
11 2 (0.40%) Rubrik
11 2 (0.40%) SaaS
Communications & Networking
1 36 (7.27%) VPN
2 33 (6.67%) Firewall
3 28 (5.66%) Wireless
4 27 (5.45%) LAN
5 23 (4.65%) DHCP
5 23 (4.65%) DNS
6 21 (4.24%) Wi-Fi
7 20 (4.04%) TCP/IP
8 16 (3.23%) Skype
8 16 (3.23%) WAN
9 12 (2.42%) Internet
10 11 (2.22%) VLAN
11 10 (2.02%) Cisco IOS
11 10 (2.02%) Remote Desktop
12 7 (1.41%) Network Security
12 7 (1.41%) SAN
13 2 (0.40%) Extranet
13 2 (0.40%) Intranet
13 2 (0.40%) MPLS
13 2 (0.40%) VoIP
Database & Business Intelligence
1 7 (1.41%) Power BI
2 3 (0.61%) Oracle Database
2 3 (0.61%) Oracle Reports
2 3 (0.61%) Relational Database
3 1 (0.20%) RDBMS
3 1 (0.20%) SQL Server
Development Applications
1 9 (1.82%) JIRA
2 1 (0.20%) MSI
General
1 192 (38.79%) Social Skills
2 48 (9.70%) Finance
3 43 (8.69%) Public Sector
4 30 (6.06%) Analytical Skills
5 20 (4.04%) Manufacturing
6 18 (3.64%) Retail
7 14 (2.83%) Telecoms
8 11 (2.22%) Organisational Skills
9 10 (2.02%) Law
10 8 (1.62%) Marketing
11 7 (1.41%) Banking
12 6 (1.21%) Electronics
12 6 (1.21%) Presentation Skills
13 5 (1.01%) French Language
13 5 (1.01%) Legal
14 4 (0.81%) Aviation
14 4 (0.81%) Billing
14 4 (0.81%) Financial Institution
14 4 (0.81%) Front Office
15 3 (0.61%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (0.61%) Middleware
1 3 (0.61%) Software Packaging
2 2 (0.40%) FIX Protocol
3 1 (0.20%) .NET
3 1 (0.20%) IBM Integration Bus
Miscellaneous
1 33 (6.67%) Video Conferencing
2 27 (5.45%) iPhone
3 25 (5.05%) Onboarding
4 17 (3.43%) Driving Licence
5 11 (2.22%) Self-Motivation
6 10 (2.02%) Management Information System
6 10 (2.02%) NHS
7 9 (1.82%) CMDB
7 9 (1.82%) Data Centre
7 9 (1.82%) EPoS
7 9 (1.82%) Virtual Team
8 7 (1.41%) Digital Signage
8 7 (1.41%) Smartphone
9 5 (1.01%) Data Protection Act
9 5 (1.01%) Foreign Exchange (FX)
9 5 (1.01%) iPad
10 3 (0.61%) Blackberry
10 3 (0.61%) BYOD
10 3 (0.61%) Life Science
10 3 (0.61%) Tandem
Operating Systems
1 275 (55.56%) Windows
2 112 (22.63%) Windows 10
3 51 (10.30%) Windows Server
4 39 (7.88%) Apple iOS
5 32 (6.46%) Android
6 27 (5.45%) Windows 7
7 20 (4.04%) Linux
8 13 (2.63%) Unix
9 12 (2.42%) Mac OS
10 9 (1.82%) Mac OS X
10 9 (1.82%) Windows Server 2012
10 9 (1.82%) Windows Server 2016
11 3 (0.61%) VMS
11 3 (0.61%) Windows Server 2019
12 2 (0.40%) Red Hat Enterprise Linux
13 1 (0.20%) Windows Server 2008
Processes & Methodologies
1 129 (26.06%) Customer Service
2 118 (23.84%) Problem-Solving
3 61 (12.32%) ITIL
4 27 (5.45%) Asset Management
5 24 (4.85%) Mobile Device Management
6 20 (4.04%) Data Protection
7 19 (3.84%) Problem Management
7 19 (3.84%) Service Delivery
8 18 (3.64%) Continuous Improvement
9 17 (3.43%) Incident Management
9 17 (3.43%) ITSM
10 16 (3.23%) Time Management
11 15 (3.03%) Service Management
12 14 (2.83%) CRM
13 12 (2.42%) Analytics
13 12 (2.42%) Business Intelligence
13 12 (2.42%) Decision-Making
13 12 (2.42%) User Experience
14 11 (2.22%) Break/Fix
14 11 (2.22%) Data Analysis
Programming Languages
1 16 (3.23%) SQL
2 9 (1.82%) PowerShell
3 3 (0.61%) Python
4 1 (0.20%) Java
4 1 (0.20%) Shell Script
4 1 (0.20%) VBA
4 1 (0.20%) VBScript
Qualifications
1 42 (8.48%) Security Cleared
2 30 (6.06%) Degree
2 30 (6.06%) SC Cleared
3 20 (4.04%) DBS Check
4 15 (3.03%) Microsoft Certification
5 12 (2.42%) ITIL Foundation Certificate
6 11 (2.22%) A+ Certification
7 8 (1.62%) DV Cleared
8 7 (1.41%) MCP
9 4 (0.81%) MCSE
10 3 (0.61%) CCNA
10 3 (0.61%) Cisco Certification
10 3 (0.61%) CTC Cleared
10 3 (0.61%) ITIL Certification
10 3 (0.61%) MCDST
11 2 (0.40%) HND
11 2 (0.40%) MCITP
11 2 (0.40%) VMware Certified Professional (VCP)
12 1 (0.20%) Computer Science Degree
12 1 (0.20%) HNC
Quality Assurance & Compliance
1 31 (6.26%) SLA
2 13 (2.63%) Disclosure Scotland
3 4 (0.81%) Accessibility
4 3 (0.61%) GAMP
4 3 (0.61%) GxP
5 2 (0.40%) Cyber Essentials
5 2 (0.40%) Data Quality
6 1 (0.20%) ISO/IEC 27001
6 1 (0.20%) PMO
System Software
1 185 (37.37%) Active Directory
2 18 (3.64%) VMware Infrastructure
3 12 (2.42%) Hyper-V
4 8 (1.62%) BitLocker
5 3 (0.61%) Virtual Servers
6 2 (0.40%) Microsoft App-V
6 2 (0.40%) Virtual Machines
7 1 (0.20%) Firmware
7 1 (0.20%) Terminal Server
7 1 (0.20%) VMware Server
7 1 (0.20%) VMware Workstation
Systems Management
1 62 (12.53%) SCCM
2 54 (10.91%) Microsoft Intune
3 8 (1.62%) SCOM
3 8 (1.62%) SCVMM
4 6 (1.21%) Jamf Pro
5 3 (0.61%) NetBackup
5 3 (0.61%) WSUS
6 2 (0.40%) Active Directory Federation Services
6 2 (0.40%) AirWatch
6 2 (0.40%) FortiGate
6 2 (0.40%) Grafana
6 2 (0.40%) Single Sign-On
6 2 (0.40%) VxRail
7 1 (0.20%) PaperCut
7 1 (0.20%) SCOrch
7 1 (0.20%) Simpana
7 1 (0.20%) Systems Management Server (SMS)
Vendors
1 211 (42.63%) Microsoft
2 37 (7.47%) ServiceNow
3 36 (7.27%) Apple
4 29 (5.86%) Citrix
5 24 (4.85%) Cisco
6 23 (4.65%) VMware
7 12 (2.42%) MobileIron
8 11 (2.22%) Mitel
9 10 (2.02%) Google
9 10 (2.02%) SAP
10 9 (1.82%) Progress
11 6 (1.21%) Veeam
12 5 (1.01%) Adobe
12 5 (1.01%) Dell
12 5 (1.01%) HP
12 5 (1.01%) Palo Alto
12 5 (1.01%) Zscaler
13 4 (0.81%) Avaya
13 4 (0.81%) Bloomberg
13 4 (0.81%) McAfee