Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 364 344 422
Rank change year-on-year -20 +78 -19
Permanent jobs citing Problem Management 743 1,033 1,327
As % of all permanent jobs advertised in the UK 0.75% 1.00% 0.85%
As % of the Processes & Methodologies category 0.88% 1.04% 0.89%
Number of salaries quoted 522 704 919
10th Percentile £30,800 £31,000 £28,000
25th Percentile £39,510 £37,875 £36,775
Median annual salary (50th Percentile) £51,350 £49,175 £50,000
Median % change year-on-year +4.42% -1.65% +7.53%
75th Percentile £67,500 £65,109 £65,000
90th Percentile £87,500 £77,926 £78,750
UK excluding London median annual salary £48,500 £42,750 £45,000
% change year-on-year +13.45% -5.00% -

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,620 99,018 149,592
As % of all permanent jobs advertised in the UK 85.90% 95.62% 95.60%
Number of salaries quoted 59,724 58,165 83,321
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £81,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 4 May 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 666 £51,350 +2.70% 153
UK excluding London -22 510 £48,500 +13.45% 120
Work from Home +25 338 £55,000 +4.46% 57
London -3 206 £70,000 +21.74% 37
South East +7 153 £47,500 +11.76% 39
North of England +17 135 £50,000 +11.11% 25
Midlands -1 97 £50,000 +11.11% 20
West Midlands -6 66 £54,000 +20.00% 12
North West -26 65 £57,500 +21.05% 13
South West -24 49 £42,500 +15.60% 13
Yorkshire +82 45 £52,500 +22.09% 8
East Midlands -11 31 £48,500 +14.12% 8
North East +17 25 £42,925 -18.24% 5
East of England -13 25 £45,000 -14.29% 17
Scotland -72 23 £55,000 - 6
Wales +25 20 £51,500 +66.13% 1
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (5.38%) Microsoft Exchange
2 26 (3.50%) SharePoint
3 23 (3.10%) SAS
4 7 (0.94%) JBoss
5 6 (0.81%) Exchange Server 2000
6 5 (0.67%) Confluence
7 3 (0.40%) IBM Notes
7 3 (0.40%) IIS
8 2 (0.27%) Apache
8 2 (0.27%) Apache Spark
8 2 (0.27%) Tomcat
8 2 (0.27%) WebLogic
8 2 (0.27%) WebSphere
9 1 (0.13%) Oracle Spatial
Applications
1 54 (7.27%) Microsoft Office
2 27 (3.63%) Microsoft Excel
3 9 (1.21%) Microsoft PowerPoint
4 4 (0.54%) MS Visio
5 1 (0.13%) Spreadsheet
Business Applications
1 16 (2.15%) NEC Housing
2 6 (0.81%) Aladdin
2 6 (0.81%) Dynamics CRM
2 6 (0.81%) thinkFolio
3 5 (0.67%) Remedy ITSM
3 5 (0.67%) Temenos T24
4 4 (0.54%) Dynamics NAV
5 3 (0.40%) Oracle ERP
6 2 (0.27%) Elite 3E
6 2 (0.27%) SAP EWM
7 1 (0.13%) Carpe Diem
7 1 (0.13%) Oracle EBS
Cloud Services
1 196 (26.38%) Azure
2 173 (23.28%) Microsoft 365
3 58 (7.81%) Power Platform
4 40 (5.38%) AWS
5 32 (4.31%) GCP
6 31 (4.17%) Entra ID
6 31 (4.17%) SaaS
7 27 (3.63%) Azure DevOps
7 27 (3.63%) Dynamics 365
7 27 (3.63%) PowerApps
8 26 (3.50%) Azure Logic Apps
9 25 (3.36%) IaaS
10 22 (2.96%) PaaS
11 17 (2.29%) Azure Monitor
11 17 (2.29%) OpenShift
12 16 (2.15%) Azure Data Factory
13 15 (2.02%) Azure Service Bus
13 15 (2.02%) Serverless
14 13 (1.75%) Azure Functions
14 13 (1.75%) Power Automate
Communications & Networking
1 58 (7.81%) Firewall
2 51 (6.86%) DNS
3 32 (4.31%) LAN
4 27 (3.63%) DHCP
5 26 (3.50%) VPN
6 24 (3.23%) Wireless
7 23 (3.10%) Remote Desktop
8 22 (2.96%) WAN
9 16 (2.15%) SAN
10 15 (2.02%) TCP/IP
11 14 (1.88%) Internet
12 11 (1.48%) Wi-Fi
13 7 (0.94%) VoIP
14 6 (0.81%) VLAN
14 6 (0.81%) Wireshark
15 5 (0.67%) Network Security
15 5 (0.67%) SD-WAN
16 4 (0.54%) 5G
16 4 (0.54%) Fibre Channel
16 4 (0.54%) WLAN
Database & Business Intelligence
1 34 (4.58%) SQL Server
2 31 (4.17%) Relational Database
3 26 (3.50%) MySQL
4 23 (3.10%) Power BI
5 20 (2.69%) RDBMS
6 19 (2.56%) Oracle Database
7 17 (2.29%) PostgreSQL
8 16 (2.15%) Oracle Database 12c
9 10 (1.35%) Azure SQL Database
9 10 (1.35%) MongoDB
10 7 (0.94%) Data Warehouse
11 6 (0.81%) Data Lake
12 2 (0.27%) Apache Cassandra
12 2 (0.27%) Big Data
12 2 (0.27%) Hadoop
12 2 (0.27%) Metadata
12 2 (0.27%) Qlik Sense
12 2 (0.27%) SQL Server Integration Services
12 2 (0.27%) Tableau
13 1 (0.13%) SQL Server Reporting Services
Development Applications
1 21 (2.83%) Jenkins
2 17 (2.29%) IBM UrbanCode
3 12 (1.62%) JIRA
4 4 (0.54%) Bitbucket
4 4 (0.54%) Postman
5 3 (0.40%) Git
6 2 (0.27%) Visual Studio
7 1 (0.13%) Mercurial
7 1 (0.13%) MSI
7 1 (0.13%) Snyk
General
1 304 (40.92%) Social Skills
2 238 (32.03%) Finance
3 117 (15.75%) Analytical Skills
4 48 (6.46%) Law
5 44 (5.92%) Banking
6 34 (4.58%) Inclusion and Diversity
7 32 (4.31%) Legal
8 31 (4.17%) Public Sector
9 27 (3.63%) Presentation Skills
10 25 (3.36%) Organisational Skills
11 23 (3.10%) Local Government
12 19 (2.56%) Back Office
13 17 (2.29%) Telecoms
14 16 (2.15%) Police
15 15 (2.02%) Retail
16 14 (1.88%) Documentation Skills
17 13 (1.75%) Financial Institution
18 12 (1.62%) Investment Banking
19 10 (1.35%) Games
19 10 (1.35%) Manufacturing
Job Titles
1 157 (21.13%) Analyst
2 106 (14.27%) Senior
3 82 (11.04%) Service Manager
4 64 (8.61%) IT Manager
4 64 (8.61%) Support Engineer
5 57 (7.67%) Support Analyst
6 54 (7.27%) IT Support
7 52 (7.00%) Infrastructure Engineer
8 45 (6.06%) Developer
9 41 (5.52%) Lead
10 38 (5.11%) DBA
10 38 (5.11%) IT Services Manager
11 37 (4.98%) Administrator
11 37 (4.98%) IT Analyst
11 37 (4.98%) Problem Manager
12 35 (4.71%) Oracle DBA
13 26 (3.50%) Senior Analyst
13 26 (3.50%) Service Analyst
14 25 (3.36%) Delivery Manager
14 25 (3.36%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 28 (3.77%) Web Services
2 25 (3.36%) .NET
3 22 (2.96%) AngularJS
3 22 (2.96%) CSS
3 22 (2.96%) HTML
3 22 (2.96%) Twitter Bootstrap
4 5 (0.67%) REST
5 4 (0.54%) Middleware
5 4 (0.54%) Software Packaging
5 4 (0.54%) YAML
6 3 (0.40%) .NET Framework
6 3 (0.40%) ARM Templates
6 3 (0.40%) AWS CDK
6 3 (0.40%) EDI
6 3 (0.40%) JSON
7 2 (0.27%) Node.js
8 1 (0.13%) .NET Core
8 1 (0.13%) Flutter
8 1 (0.13%) OpenLayers
8 1 (0.13%) XML
Miscellaneous
1 91 (12.25%) Management Information System
2 43 (5.79%) Self-Motivation
3 38 (5.11%) CMDB
4 32 (4.31%) Data Centre
4 32 (4.31%) Driving Licence
5 29 (3.90%) Product Ownership
6 23 (3.10%) Legacy Systems
7 21 (2.83%) PKI
8 18 (2.42%) Enterprise Software
9 17 (2.29%) Cyber Threat
9 17 (2.29%) Public Cloud
10 16 (2.15%) Clustering
11 15 (2.02%) Hedge funds
12 13 (1.75%) Enterprise Cloud
13 11 (1.48%) Replication
14 10 (1.35%) Security Operations Centre
15 8 (1.08%) Hybrid Cloud
16 7 (0.94%) Cyber Kill Chain
17 6 (0.81%) Cyber Defence
17 6 (0.81%) Onboarding
Operating Systems
1 238 (32.03%) Windows
2 88 (11.84%) Windows Server
3 86 (11.57%) Linux
4 49 (6.59%) Unix
5 46 (6.19%) Windows 10
6 31 (4.17%) Windows Server 2012
7 26 (3.50%) Windows 7
8 22 (2.96%) Windows Server 2016
8 22 (2.96%) Windows Server 2019
9 10 (1.35%) Android
10 9 (1.21%) AIX
10 9 (1.21%) Apple iOS
11 7 (0.94%) Mac OS
12 4 (0.54%) Red Hat Enterprise Linux
13 3 (0.40%) CentOS
13 3 (0.40%) Windows Server 2003
13 3 (0.40%) Windows Server 2008
13 3 (0.40%) zOS
14 2 (0.27%) Ubuntu
14 2 (0.27%) Windows 8
Processes & Methodologies
1 431 (58.01%) ITIL
2 275 (37.01%) Service Management
3 273 (36.74%) Change Management
4 222 (29.88%) Incident Management
5 159 (21.40%) Customer Service
6 150 (20.19%) ITSM
7 147 (19.78%) Service Delivery
8 143 (19.25%) Problem-Solving
9 123 (16.55%) Continuous Improvement
10 117 (15.75%) Agile
10 117 (15.75%) Root Cause Analysis
11 89 (11.98%) DevOps
12 81 (10.90%) Cybersecurity
13 71 (9.56%) Infrastructure Engineering
14 69 (9.29%) Mentoring
15 68 (9.15%) Roadmaps
16 61 (8.21%) Trend Analysis
17 52 (7.00%) Process Improvement
18 50 (6.73%) Information Security
18 50 (6.73%) Project Management
Programming Languages
1 93 (12.52%) SQL
2 74 (9.96%) PowerShell
3 40 (5.38%) Python
4 26 (3.50%) C#
5 18 (2.42%) Bash
6 17 (2.29%) Groovy
7 14 (1.88%) Java
8 11 (1.48%) ActionScript
9 10 (1.35%) VB
10 6 (0.81%) Perl
10 6 (0.81%) T-SQL
11 3 (0.40%) JCL
11 3 (0.40%) TypeScript
12 2 (0.27%) C++
12 2 (0.27%) JavaScript
12 2 (0.27%) Kotlin
12 2 (0.27%) PL/SQL
12 2 (0.27%) Shell Script
12 2 (0.27%) Swift
13 1 (0.13%) C
Qualifications
1 132 (17.77%) Degree
2 96 (12.92%) Security Cleared
3 52 (7.00%) SC Cleared
4 41 (5.52%) ITIL Certification
5 25 (3.36%) CISSP
6 21 (2.83%) Cisco Certification
7 20 (2.69%) CCNA
8 19 (2.56%) CISM
8 19 (2.56%) Microsoft Certification
9 17 (2.29%) ITIL Foundation Certificate
10 16 (2.15%) HNC
10 16 (2.15%) Oracle Certification
11 12 (1.62%) Computer Science Degree
12 11 (1.48%) Azure Certification
12 11 (1.48%) CRISC
12 11 (1.48%) DV Cleared
12 11 (1.48%) GIAC
12 11 (1.48%) ISSMP
13 7 (0.94%) MCP
13 7 (0.94%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 111 (14.94%) SLA
2 38 (5.11%) ISO/IEC 27001
3 20 (2.69%) PCI DSS
4 19 (2.56%) Accessibility
5 16 (2.15%) COBIT
6 12 (1.62%) Cyber Essentials
7 11 (1.48%) GDPR
8 10 (1.35%) Data Quality
9 8 (1.08%) NIST
10 7 (0.94%) NCSC
10 7 (0.94%) SOC 1
11 6 (0.81%) GRC
11 6 (0.81%) QA
12 5 (0.67%) HIPAA
13 4 (0.54%) ISO 9001
13 4 (0.54%) ITGC
13 4 (0.54%) PMO
14 3 (0.40%) ISO 14000
15 1 (0.13%) ISO/IEC 20000
15 1 (0.13%) SOC 2
System Software
1 137 (18.44%) Active Directory
2 53 (7.13%) VMware Infrastructure
3 23 (3.10%) VMware ESXi
4 19 (2.56%) Hyper-V
5 18 (2.42%) vSphere
6 10 (1.35%) OpenSSH
6 10 (1.35%) XenApp
7 7 (0.94%) Terminal Services
7 7 (0.94%) Virtual Desktop
8 3 (0.40%) Docker
8 3 (0.40%) NFS
8 3 (0.40%) Time Sharing Option
9 1 (0.13%) Citrix Hypervisor
9 1 (0.13%) DFS Replication
Systems Management
1 60 (8.08%) Microsoft Intune
2 57 (7.67%) SCCM
3 32 (4.31%) Ansible
4 27 (3.63%) Terraform
5 20 (2.69%) vCenter Server
6 18 (2.42%) Progress Chef
7 10 (1.35%) IBM BigFix
7 10 (1.35%) PowerCLI
8 7 (0.94%) AirWatch
8 7 (0.94%) SCOM
9 6 (0.81%) CSIRT
10 4 (0.54%) Active Directory Federation Services
10 4 (0.54%) Kubernetes
10 4 (0.54%) Microsoft Clustering
11 2 (0.27%) Single Sign-On
12 1 (0.13%) Jamf Pro
12 1 (0.13%) McAfee ePO
12 1 (0.13%) Opsgenie
12 1 (0.13%) Puppet
12 1 (0.13%) vRealize
Vendors
1 227 (30.55%) Microsoft
2 94 (12.65%) VMware
3 75 (10.09%) ServiceNow
4 59 (7.94%) Oracle
5 42 (5.65%) Dell
6 40 (5.38%) HP
7 34 (4.58%) Cisco
7 34 (4.58%) IBM
8 31 (4.17%) Citrix
8 31 (4.17%) Google
9 19 (2.56%) iManage
10 16 (2.15%) NEC
10 16 (2.15%) Remedy
11 13 (1.75%) Aderant
12 11 (1.48%) Alibaba
12 11 (1.48%) Bloomberg
13 9 (1.21%) BT
13 9 (1.21%) SAP
13 9 (1.21%) SolarWinds
13 9 (1.21%) Symantec