Period
to 20 January 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
England > London
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 513 441 486
Rank change year-on-year -72 +45 +7
Contract jobs citing Customer Insight 108 155 120
As % of all contract IT jobs advertised in London 0.23% 0.37% 0.27%
As % of the Processes & Methodologies category 0.27% 0.43% 0.32%
Number of daily rates quoted 82 99 64
London median daily rate £470 £450 £400
Median daily rate % change year-on-year +4.44% +12.50% -5.88%
10th Percentile £331 £300 £224
90th Percentile £575 £550 £452
England median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -5.88%
Number of hourly rates quoted 0 0 2
London median hourly rate - - £68.75
England median hourly rate - £67.50 £37.50
% change year-on-year - +80.00% -

Customer Insight is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 39,938 35,984 37,455
As % of all contract IT jobs advertised in London 86.61% 86.02% 84.71%
Number of daily rates quoted 29,177 25,888 26,698
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% -
10th Percentile £313 £310 £298
90th Percentile £675 £650 £638
England median daily rate £450 £433 £425
% change year-on-year +4.05% +1.76% +6.12%
Number of hourly rates quoted 405 425 458
London median hourly rate £22.00 £24.00 £20.00
Median hourly rate % change year-on-year -8.33% +20.00% +9.59%
10th Percentile £13.39 £12.25 £11.25
90th Percentile £48.75 £52.50 £50.30
England median hourly rate £24.00 £25.00 £23.00
% change year-on-year -4.00% +8.70% +15.00%

Customer Insight
Job Vacancy Trend in London

Job postings citing Customer Insight as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Insight in London

Customer Insight
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight in London.

Contractor daily rate trend for Customer Insight in London

Customer Insight
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Customer Insight in London over the 6 months to 20 January 2018.

Contractor daily rate histogram for Customer Insight in London

Customer Insight
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Insight in London.

Contractor hourly rate trend for Customer Insight in London

Customer Insight
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the London region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -18 16 £473 +11.18% 8
South London -35 3 £470 -6.00%
West London -30 2 £515 +37.33% 8
Customer Insight
England

For the 6 months to 20 January 2018, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Customer Insight.

1 43 (39.81%) Agile Software Development
2 37 (34.26%) User Experience
3 34 (31.48%) Analytics
4 28 (25.93%) Usability Testing
5 25 (23.15%) Service Design
6 23 (21.30%) Actionable Insight
6 23 (21.30%) Marketing
7 21 (19.44%) Analytical Skills
8 20 (18.52%) Finance
9 19 (17.59%) SQL
9 19 (17.59%) Degree
10 17 (15.74%) Market Research
11 15 (13.89%) Human Factors
11 15 (13.89%) Actionable Customer Insight
12 14 (12.96%) Quantitative Research
12 14 (12.96%) Psychology
13 13 (12.04%) Open Source
13 13 (12.04%) Qualitative Research
13 13 (12.04%) User Stories
13 13 (12.04%) Ethnography
14 12 (11.11%) Visualisation
14 12 (11.11%) Stakeholder Management
14 12 (11.11%) CRM
15 11 (10.19%) Adobe
15 11 (10.19%) Google
15 11 (10.19%) Google Analytics
15 11 (10.19%) Cognitive Psychology
16 10 (9.26%) Guerrilla Research
16 10 (9.26%) Data Analysis
16 10 (9.26%) Scrum

Customer Insight
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.70%) SAS
2 2 (1.85%) WebSphere
3 1 (0.93%) Apache Spark
3 1 (0.93%) CMS
Applications
1 4 (3.70%) Adobe Creative Suite
1 4 (3.70%) Photoshop
2 3 (2.78%) InVision
3 2 (1.85%) Microsoft Excel
3 2 (1.85%) Microsoft PowerPoint
Business Applications
1 3 (2.78%) Dynamics CRM
2 2 (1.85%) WebTrends
3 1 (0.93%) Unica
Cloud Services
1 11 (10.19%) Google Analytics
2 6 (5.56%) Amazon AWS
3 5 (4.63%) Adobe Creative Cloud
4 3 (2.78%) PaaS
5 2 (1.85%) Adobe Analytics
5 2 (1.85%) Amazon S3
5 2 (1.85%) AWS Data Pipeline
5 2 (1.85%) AWS Lambda
5 2 (1.85%) Serverless
6 1 (0.93%) IBM Cloud
6 1 (0.93%) OpenShift
6 1 (0.93%) Trello
Communications & Networking
1 5 (4.63%) SMS
2 2 (1.85%) Internet
2 2 (1.85%) Network Security
2 2 (1.85%) NGN
3 1 (0.93%) BGP
3 1 (0.93%) Broadband
3 1 (0.93%) Firewall
3 1 (0.93%) OSPF
Database & Business Intelligence
1 5 (4.63%) Amazon Redshift
2 3 (2.78%) Data Mining
3 2 (1.85%) Apache Cassandra
3 2 (1.85%) DataStax
3 2 (1.85%) MongoDB
3 2 (1.85%) NoSQL
3 2 (1.85%) QlikView
4 1 (0.93%) Big Data
4 1 (0.93%) Data Warehouse
4 1 (0.93%) Hadoop
4 1 (0.93%) HBase
4 1 (0.93%) Presto
4 1 (0.93%) RDBMS
4 1 (0.93%) Relational Database
4 1 (0.93%) SQL Server Analysis Services
Development Applications
1 3 (2.78%) Axure RP
2 1 (0.93%) Dreamweaver
2 1 (0.93%) ERwin
General
1 23 (21.30%) Marketing
2 20 (18.52%) Finance
3 10 (9.26%) Banking
4 7 (6.48%) Retail
5 3 (2.78%) Advertising
5 3 (2.78%) Legal
5 3 (2.78%) Telecoms
6 1 (0.93%) Electronics
6 1 (0.93%) Manufacturing
6 1 (0.93%) Multimedia
Job Titles
1 31 (28.70%) User Researcher
2 19 (17.59%) Analyst
3 14 (12.96%) Designer
3 14 (12.96%) Digital User Researcher
4 13 (12.04%) Senior User Researcher
5 10 (9.26%) UX Designer
6 9 (8.33%) Insight Analyst
6 9 (8.33%) UI Designer
7 7 (6.48%) Architect
7 7 (6.48%) Developer
7 7 (6.48%) Product Owner
7 7 (6.48%) Senior Digital User Researcher
8 6 (5.56%) Business Analyst
8 6 (5.56%) Customer Analyst
8 6 (5.56%) Customer Insight Analyst
8 6 (5.56%) Data Scientist
8 6 (5.56%) SQL Analyst
9 5 (4.63%) Digital Designer
9 5 (4.63%) Digital UX Designer
9 5 (4.63%) UI/UX Designer
Libraries, Frameworks & Software Standards
1 6 (5.56%) CSS
1 6 (5.56%) HTML
2 3 (2.78%) Web Services
3 2 (1.85%) AngularJS
3 2 (1.85%) Node.js
4 1 (0.93%) Flash
4 1 (0.93%) Pandas
Miscellaneous
1 37 (34.26%) User Experience
2 21 (19.44%) Analytical Skills
3 4 (3.70%) Management Information System
4 3 (2.78%) Clustering
4 3 (2.78%) Fintech
4 3 (2.78%) Social Media
5 2 (1.85%) Blog
5 2 (1.85%) Data Protection Act
5 2 (1.85%) Online Banking
6 1 (0.93%) Algorithms
6 1 (0.93%) PMI
6 1 (0.93%) Taxonomies
Processes & Methodologies
1 43 (39.81%) Agile Software Development
2 34 (31.48%) Analytics
3 28 (25.93%) Usability Testing
4 25 (23.15%) Service Design
5 23 (21.30%) Actionable Insight
6 17 (15.74%) Market Research
7 15 (13.89%) Actionable Customer Insight
7 15 (13.89%) Human Factors
8 14 (12.96%) Psychology
8 14 (12.96%) Quantitative Research
9 13 (12.04%) Ethnography
9 13 (12.04%) Open Source
9 13 (12.04%) Qualitative Research
9 13 (12.04%) User Stories
10 12 (11.11%) CRM
10 12 (11.11%) Stakeholder Management
10 12 (11.11%) Visualisation
11 11 (10.19%) Cognitive Psychology
12 10 (9.26%) Guerrilla Research
12 10 (9.26%) Project Management
Programming Languages
1 19 (17.59%) SQL
2 9 (8.33%) R
3 6 (5.56%) Java
4 3 (2.78%) C
4 3 (2.78%) Python
5 2 (1.85%) GraphQL
5 2 (1.85%) JavaScript
6 1 (0.93%) C++
6 1 (0.93%) Scala
Qualifications
1 19 (17.59%) Degree
2 9 (8.33%) Security Cleared
3 5 (4.63%) BPSS Clearance
4 4 (3.70%) CTC Cleared
5 2 (1.85%) Check Point Certification
5 2 (1.85%) CISSP
5 2 (1.85%) ITIL Foundation Certificate
6 1 (0.93%) PhD
6 1 (0.93%) PMI Certification
Quality Assurance & Compliance
1 7 (6.48%) QA
2 3 (2.78%) Data Quality
2 3 (2.78%) GDPR
3 2 (1.85%) Disclosure Scotland
4 1 (0.93%) Actionable Recommendations
4 1 (0.93%) SLA
System Software
1 3 (2.78%) Docker
Systems Management
1 1 (0.93%) Ansible
Vendors
1 11 (10.19%) Adobe
1 11 (10.19%) Google
2 7 (6.48%) Tableau
3 2 (1.85%) ATG
3 2 (1.85%) CheckPoint
3 2 (1.85%) Cognos
3 2 (1.85%) hybris
3 2 (1.85%) Microsoft
3 2 (1.85%) Omniture
3 2 (1.85%) Palo Alto
4 1 (0.93%) FireEye
4 1 (0.93%) Hortonworks
4 1 (0.93%) IBM
4 1 (0.93%) McAfee
4 1 (0.93%) Oracle
4 1 (0.93%) SAP