Freshdesk Job Trends

Freshdesk
UK

The table below provides summary statistics for permanent job vacancies requiring knowledge or experience of Freshdesk products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Freshdesk over the 6 months leading up to 5 March 2026, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within Freshdesk, Inc.

6 months to
5 Mar 2026
Same period 2025 Same period 2024
Rank 623 647 783
Rank change year-on-year +24 +136 +202
Permanent jobs citing Freshdesk 53 22 36
As % of all permanent jobs in the UK 0.074% 0.048% 0.046%
As % of the Vendors category 0.26% 0.12% 0.12%
Number of salaries quoted 32 13 29
10th Percentile £26,500 - £22,044
25th Percentile £28,500 £22,500 £25,000
Median annual salary (50th Percentile) £32,250 £28,750 £32,000
Median % change year-on-year +12.17% -10.16% +1.59%
75th Percentile £48,000 £33,750 £48,750
90th Percentile - £37,750 £57,500
UK excluding London median annual salary £31,500 £28,750 £31,500
% change year-on-year +9.57% -8.73% -

All Vendors
UK

Freshdesk falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 20,588 17,962 29,769
As % of all permanent jobs advertised in the UK 28.67% 39.29% 37.90%
Number of salaries quoted 11,211 9,761 22,807
10th Percentile £28,000 £31,250 £26,750
25th Percentile £35,000 £42,000 £36,250
Median annual salary (50th Percentile) £52,500 £57,500 £50,000
Median % change year-on-year -8.70% +15.00% -13.04%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £90,000 £93,778 £87,500
UK excluding London median annual salary £45,000 £52,500 £46,581
% change year-on-year -14.29% +12.71% -6.84%

Freshdesk
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing Freshdesk relative to all permanent IT jobs advertised.

Freshdesk job vacancy trend in the UK

Freshdesk
Salary Trend

Salary distribution trend for jobs in the UK citing Freshdesk.

Salary distribution trend for jobs in the UK citing Freshdesk

Freshdesk
Salary Histogram

Salary distribution for jobs citing Freshdesk over the 6 months to 5 March 2026.

Salary histogram for Freshdesk in the UK

Freshdesk
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Freshdesk within the UK over the 6 months to 5 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +18 45 £31,500 +9.57% 5
England +25 36 £31,500 -3.08% 6
North of England -9 21 £46,000 +22.67% 3
Work from Home +31 17 £33,000 +20.00% 4
Yorkshire -22 16 £46,000 - 1
Scotland - 12 - -
Midlands +4 7 £29,000 -4.92% 2
East Midlands -19 7 £29,000 -4.92% 2
North West - 5 £40,000 - 2
East of England +10 4 £27,000 -6.09%
London +34 3 £34,000 -24.44% 1
South West - 1 £29,083 -

Freshdesk
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (15.09%) SharePoint
2 5 (9.43%) Microsoft Exchange
3 2 (3.77%) Moodle
3 2 (3.77%) Umbraco
Applications
1 12 (22.64%) MS Visio
2 1 (1.89%) Microsoft Excel
2 1 (1.89%) Microsoft Office
Business Applications
1 6 (11.32%) Dynamics CRM
2 1 (1.89%) Infor SunSystems
Cloud Services
1 31 (58.49%) Microsoft 365
2 23 (43.40%) Azure
3 15 (28.30%) Entra ID
4 14 (26.42%) Power Platform
5 12 (22.64%) Azure DevOps
6 2 (3.77%) Google Analytics
6 2 (3.77%) OneDrive
6 2 (3.77%) SaaS
Communications & Networking
1 12 (22.64%) DHCP
1 12 (22.64%) DNS
2 5 (9.43%) VoIP
2 5 (9.43%) VPN
3 4 (7.55%) Firewall
4 3 (5.66%) TCP/IP
5 1 (1.89%) IP Telephony
5 1 (1.89%) LAN
5 1 (1.89%) Remote Desktop
5 1 (1.89%) Wi-Fi
Database & Business Intelligence
1 14 (26.42%) Power BI
2 4 (7.55%) SQL Server
Development Applications
1 13 (24.53%) JIRA
General
1 26 (49.06%) Social Skills
2 12 (22.64%) Billing
3 5 (9.43%) Analytical Skills
3 5 (9.43%) Automotive
4 3 (5.66%) Finance
5 2 (3.77%) Inclusion and Diversity
5 2 (3.77%) Manufacturing
5 2 (3.77%) Marketing
5 2 (3.77%) Publishing
6 1 (1.89%) Legal
6 1 (1.89%) Retail
Job Titles
1 16 (30.19%) Analyst
2 15 (28.30%) Support Analyst
3 13 (24.53%) IT Support
4 12 (22.64%) Applications Support
4 12 (22.64%) Applications Support Analyst
5 9 (16.98%) 1st Line Support
5 9 (16.98%) Support Technician
6 8 (15.09%) IT Technician
7 7 (13.21%) IT Support Technician
7 7 (13.21%) Operations Manager
8 4 (7.55%) 1st Line Support Technician
8 4 (7.55%) Senior
8 4 (7.55%) Support Engineer
9 3 (5.66%) 1st/2nd Line Support
9 3 (5.66%) 2nd Line Engineer
9 3 (5.66%) 2nd Line Support Engineer
9 3 (5.66%) IT Engineer
9 3 (5.66%) Lead
9 3 (5.66%) Senior Strategy Manager
9 3 (5.66%) Service Operations Manager
Libraries, Frameworks & Software Standards
1 5 (9.43%) .NET
2 2 (3.77%) HTML
2 2 (3.77%) Node.js
2 2 (3.77%) XML
3 1 (1.89%) Middleware
Miscellaneous
1 12 (22.64%) Management Information System
1 12 (22.64%) Product Ownership
2 10 (18.87%) Onboarding
3 9 (16.98%) Hybrid Cloud
4 6 (11.32%) Driving Licence
5 5 (9.43%) iPad
6 2 (3.77%) Educational Technology
6 2 (3.77%) Self-Motivation
Operating Systems
1 19 (35.85%) Windows
2 12 (22.64%) Windows 10
2 12 (22.64%) Windows Server
3 5 (9.43%) Mac OS
Processes & Methodologies
1 22 (41.51%) Stakeholder Management
2 20 (37.74%) Problem-Solving
3 19 (35.85%) Customer Service
4 16 (30.19%) Service Management
5 14 (26.42%) Business Intelligence
6 13 (24.53%) DevOps
6 13 (24.53%) Process Improvement
7 12 (22.64%) Agile
7 12 (22.64%) Regression Testing
7 12 (22.64%) Requirements Gathering
7 12 (22.64%) Storyboarding
7 12 (22.64%) Waterfall
8 11 (20.75%) ITSM
9 9 (16.98%) Continuous Improvement
9 9 (16.98%) CRM
10 8 (15.09%) Service Delivery
11 5 (9.43%) Asset Management
11 5 (9.43%) Migration
11 5 (9.43%) Patch Management
11 5 (9.43%) Workflow
Programming Languages
1 9 (16.98%) SQL
2 5 (9.43%) PowerShell
3 4 (7.55%) Python
4 2 (3.77%) Bash
Qualifications
1 12 (22.64%) Degree
1 12 (22.64%) HND
2 1 (1.89%) A+ Certification
2 1 (1.89%) Microsoft Certification
2 1 (1.89%) Security Cleared
Quality Assurance & Compliance
1 17 (32.08%) SLA
2 15 (28.30%) Accessibility
3 2 (3.77%) QA
3 2 (3.77%) WCAG
4 1 (1.89%) ISO/IEC 27001
System Software
1 16 (30.19%) Active Directory
Systems Management
1 10 (18.87%) Microsoft Intune
2 2 (3.77%) BMC PATROL
Vendors
1 31 (58.49%) Microsoft
2 12 (22.64%) Adobe
2 12 (22.64%) Nintex
3 7 (13.21%) ServiceNow
4 6 (11.32%) Salesforce
5 5 (9.43%) Apple
5 5 (9.43%) Datto
6 2 (3.77%) Google
6 2 (3.77%) SAP
7 1 (1.89%) Concur
7 1 (1.89%) Infor
7 1 (1.89%) Oracle