Freshdesk Jobs

Freshdesk
UK

The table below provides summary statistics for permanent job vacancies requiring knowledge or experience of Freshdesk products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Freshdesk over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within Freshdesk, Inc.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 683 871 941
Rank change year-on-year +188 +70 +254
Permanent jobs citing Freshdesk 19 36 27
As % of all permanent jobs advertised in the UK 0.034% 0.035% 0.028%
As % of the Vendors category 0.085% 0.098% 0.068%
Number of salaries quoted 9 28 10
10th Percentile £27,450 £22,044 £25,000
25th Percentile £28,125 £24,375 £26,063
Median annual salary (50th Percentile) £29,500 £31,750 £27,500
Median % change year-on-year -7.09% +15.45% -
75th Percentile £33,750 £48,750 £28,750
90th Percentile £36,000 £57,500 £32,600
UK excluding London median annual salary £29,125 £31,500 £27,500
% change year-on-year -7.54% +14.55% +10.00%

All Vendors
UK

Freshdesk falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 22,290 36,673 39,803
As % of all permanent jobs advertised in the UK 39.92% 35.37% 41.55%
Number of salaries quoted 12,073 24,880 23,381
10th Percentile £25,750 £26,700 £31,250
25th Percentile £36,246 £36,000 £41,250
Median annual salary (50th Percentile) £54,793 £50,000 £57,500
Median % change year-on-year +9.59% -13.04% +4.55%
75th Percentile £70,600 £68,750 £75,000
90th Percentile £88,750 £87,500 £92,500
UK excluding London median annual salary £47,773 £45,543 £50,000
% change year-on-year +4.90% -8.91% +5.26%

Freshdesk
Job Vacancy Trend

Job postings citing Freshdesk as a proportion of all IT jobs advertised.

Job vacancy trend for Freshdesk in the UK

Freshdesk
Salary Trend

3-month moving average salary quoted in jobs citing Freshdesk.

Salary trend for Freshdesk in the UK

Freshdesk
Salary Histogram

Salary distribution for jobs citing Freshdesk over the 6 months to 31 May 2025.

Salary histogram for Freshdesk in the UK

Freshdesk
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Freshdesk within the UK over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +153 18 £29,500 -7.09% 30
UK excluding London +170 17 £29,125 -7.54% 23
North of England +32 8 - - 6
North West +7 8 - - 4
Work from Home +119 7 £32,500 -25.29% 9
South East +71 3 £32,500 +43.73% 3
Midlands +63 3 £29,500 -7.81%
East Midlands +41 3 £29,500 -7.81%
East of England +51 2 £28,750 - 4
London +100 1 £45,000 -5.26% 14
South West - 1 - - 4

Freshdesk
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (21.05%) SharePoint
2 1 (5.26%) Microsoft Exchange
Applications
1 5 (26.32%) Microsoft Office
2 3 (15.79%) Microsoft Excel
2 3 (15.79%) Spreadsheet
Business Applications
1 1 (5.26%) Magento
1 1 (5.26%) Payment Gateway
Cloud Services
1 7 (36.84%) Microsoft 365
2 5 (26.32%) Azure
3 3 (15.79%) Google Docs
3 3 (15.79%) Google Drive
3 3 (15.79%) Google Sheets
4 1 (5.26%) AWS
4 1 (5.26%) Entra ID
4 1 (5.26%) GCP
4 1 (5.26%) Google Workspace
4 1 (5.26%) Stripe
Communications & Networking
1 3 (15.79%) Remote Desktop
2 2 (10.53%) DHCP
2 2 (10.53%) DNS
2 2 (10.53%) IP Telephony
2 2 (10.53%) TCP/IP
2 2 (10.53%) VPN
3 1 (5.26%) 802.11
3 1 (5.26%) LTE
3 1 (5.26%) SSL
3 1 (5.26%) VSAT
3 1 (5.26%) Wireless
Database & Business Intelligence
1 1 (5.26%) Redis
Development Applications
1 3 (15.79%) JIRA
2 2 (10.53%) Visual Studio
General
1 6 (31.58%) Social Skills
2 5 (26.32%) Law
3 3 (15.79%) Analytical Skills
3 3 (15.79%) Automotive
3 3 (15.79%) Legal
3 3 (15.79%) Organisational Skills
3 3 (15.79%) Retail
4 2 (10.53%) Inclusion and Diversity
5 1 (5.26%) Aerospace
5 1 (5.26%) Billing
5 1 (5.26%) Electronics
5 1 (5.26%) Manufacturing
5 1 (5.26%) Marketing
5 1 (5.26%) Public Sector
Job Titles
1 8 (42.11%) Analyst
2 5 (26.32%) IT Analyst
3 4 (21.05%) Technical Support
4 3 (15.79%) Administrator
5 2 (10.53%) Service Analyst
5 2 (10.53%) Service Desk Analyst
5 2 (10.53%) Support Engineer
5 2 (10.53%) Support Specialist
5 2 (10.53%) Technical Specialist
5 2 (10.53%) Technical Support Specialist
6 1 (5.26%) Applications Support
6 1 (5.26%) Applications Support Engineer
6 1 (5.26%) Help Desk Analyst
6 1 (5.26%) IT Support Technician
6 1 (5.26%) Service Desk Manager
6 1 (5.26%) Service Manager
6 1 (5.26%) Support Consultant
6 1 (5.26%) Team Leader
6 1 (5.26%) Technical Engineer
6 1 (5.26%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 1 (5.26%) 802.1X
1 1 (5.26%) Middleware
Miscellaneous
1 3 (15.79%) Learning Management System
2 1 (5.26%) Renewable Energy
Operating Systems
1 7 (36.84%) Windows
2 3 (15.79%) Mac OS
2 3 (15.79%) Windows 10
3 2 (10.53%) Linux
4 1 (5.26%) Apple iOS
Processes & Methodologies
1 5 (26.32%) Asset Management
1 5 (26.32%) Customer Service
1 5 (26.32%) Resource Management
2 4 (21.05%) Customer Experience
3 3 (15.79%) ITIL
3 3 (15.79%) ITSM
3 3 (15.79%) Service Management
3 3 (15.79%) Time Management
4 2 (10.53%) Critical Thinking
4 2 (10.53%) DevOps
4 2 (10.53%) Logistics
4 2 (10.53%) Performance Metrics
4 2 (10.53%) Problem-Solving
4 2 (10.53%) Requirements Gathering
5 1 (5.26%) Conversion Rate Optimisation
5 1 (5.26%) Mentoring
5 1 (5.26%) Patch Management
5 1 (5.26%) Proactive Monitoring
5 1 (5.26%) Server Management
5 1 (5.26%) Ticket Management
Programming Languages
1 3 (15.79%) SQL
2 2 (10.53%) PowerShell
3 1 (5.26%) PHP
Qualifications
1 5 (26.32%) Degree
2 3 (15.79%) Security Cleared
3 2 (10.53%) A+ Certification
3 2 (10.53%) Azure Certification
3 2 (10.53%) Computer Science Degree
3 2 (10.53%) Microsoft Certification
3 2 (10.53%) Network+ Certification
4 1 (5.26%) CCNA
4 1 (5.26%) Cisco Certification
4 1 (5.26%) GCSC
4 1 (5.26%) JNCIA
4 1 (5.26%) PMI Certification
4 1 (5.26%) PMP
4 1 (5.26%) SC Cleared
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 1 (5.26%) Active Directory
1 1 (5.26%) Varnish
Vendors
1 11 (57.89%) Microsoft
2 4 (21.05%) Adobe
2 4 (21.05%) Google
3 1 (5.26%) PayPal
3 1 (5.26%) Salesforce