Hybrid/Remote ISO/IEC 20000 Job Trends

ISO/IEC 20000 (supersedes BS 15000)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ISO/IEC 20000 skills. It covers vacancies from the 6 months leading up to 17 September 2025, with comparisons to the same periods in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 420 491 493
Rank change year-on-year +71 +2 +358
Permanent jobs citing ISO/IEC 20000 9 16 19
As % of all permanent jobs with a WFH option 0.055% 0.069% 0.076%
As % of the Quality Assurance & Compliance category 0.30% 0.51% 0.54%
Number of salaries quoted 5 5 19
10th Percentile £59,500 - -
25th Percentile £62,500 £52,500 £31,250
Median annual salary (50th Percentile) £68,736 £55,000 £52,500
Median % change year-on-year +24.97% +4.76% -8.70%
75th Percentile £70,603 £62,500 £58,750
90th Percentile - - £64,550
UK median annual salary £65,000 £43,750 £47,500
% change year-on-year +48.57% -7.89% -9.52%

All Quality Assurance and Compliance Skills
Work from Home

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 2,998 3,166 3,548
As % of all permanent jobs with a WFH option 18.46% 13.57% 14.28%
Number of salaries quoted 1,668 1,909 2,910
10th Percentile £35,000 £36,150 £37,500
25th Percentile £47,500 £45,000 £46,250
Median annual salary (50th Percentile) £62,500 £60,000 £60,000
Median % change year-on-year +4.17% - +4.35%
75th Percentile £77,500 £78,750 £77,500
90th Percentile £95,000 £105,000 £94,663
UK median annual salary £57,500 £57,000 £60,000
% change year-on-year +0.88% -5.00% +9.09%

ISO/IEC 20000
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

ISO/IEC 20000 trend for jobs with Hybrid/Remote/WFH options

ISO/IEC 20000
Salary Trend for Jobs with Hybrid Work Options

Salary distribution trend for jobs with remote work options citing ISO/IEC 20000.

Salary distribution trend for jobs with remote work options citing ISO/IEC 20000

ISO/IEC 20000
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (11.11%) Microsoft Excel
1 1 (11.11%) Microsoft Office
1 1 (11.11%) Microsoft PowerPoint
Communications & Networking
1 4 (44.44%) SNMP
General
1 4 (44.44%) Social Skills
2 3 (33.33%) Analytical Skills
3 2 (22.22%) Back Office
3 2 (22.22%) Finance
3 2 (22.22%) Influencing Skills
3 2 (22.22%) Presentation Skills
4 1 (11.11%) Documentation Skills
4 1 (11.11%) Games
4 1 (11.11%) Retail
Job Titles
1 2 (22.22%) Architect
1 2 (22.22%) Consultant
1 2 (22.22%) ITSM Architect
1 2 (22.22%) ITSM Consultant
1 2 (22.22%) Service Manager
1 2 (22.22%) ServiceNow Architect
1 2 (22.22%) ServiceNow Consultant
2 1 (11.11%) Certification Manager
2 1 (11.11%) IT Director
2 1 (11.11%) Service Design Manager
2 1 (11.11%) Transformation Director
Miscellaneous
1 2 (22.22%) Management Information System
Processes & Methodologies
1 7 (77.78%) ITIL
1 7 (77.78%) Service Management
2 6 (66.67%) ITSM
2 6 (66.67%) Service Delivery
3 5 (55.56%) Problem-Solving
4 4 (44.44%) Computer Science
4 4 (44.44%) Continuous Improvement
4 4 (44.44%) Performance Metrics
4 4 (44.44%) Project Delivery
4 4 (44.44%) Project Management
5 3 (33.33%) Service Design
6 2 (22.22%) Architecture Roadmap
6 2 (22.22%) Business Case
6 2 (22.22%) Co-Creation
6 2 (22.22%) Contract Management
6 2 (22.22%) Information Governance
6 2 (22.22%) Infrastructure Management
6 2 (22.22%) IT Strategy
6 2 (22.22%) Requirements Workshops
6 2 (22.22%) Workshop Facilitation
Programming Languages
1 4 (44.44%) SQL
Qualifications
1 4 (44.44%) Degree
2 1 (11.11%) CISA
2 1 (11.11%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (44.44%) COBIT
1 4 (44.44%) ISO/IEC 27001
2 3 (33.33%) ISO 9001
3 1 (11.11%) GDPR
3 1 (11.11%) ISO 14001
3 1 (11.11%) ISO 22301
Vendors
1 4 (44.44%) ServiceNow
2 3 (33.33%) Microsoft
3 2 (22.22%) Google