Service Delivery Contracts in England

Service Delivery
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 15 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 106 115 121
Rank change year-on-year +9 +6 +44
Contract jobs citing Service Delivery 767 1,064 1,540
As % of all contract jobs advertised in England 2.11% 2.20% 2.19%
As % of the Processes & Methodologies category 2.44% 2.44% 2.41%
Number of daily rates quoted 459 698 994
10th Percentile £200 £263 £247
25th Percentile £309 £413 £408
Median daily rate (50th Percentile) £475 £525 £513
Median % change year-on-year -9.52% +2.44% +13.89%
75th Percentile £581 £613 £606
90th Percentile £688 £721 £700
UK median daily rate £470 £525 £513
% change year-on-year -10.48% +2.44% +13.89%
Number of hourly rates quoted 102 82 102
10th Percentile £14.00 £13.29 £10.53
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £23.25 £13.66
Median % change year-on-year -36.17% +70.20% -24.11%
75th Percentile £16.85 £43.75 £21.31
90th Percentile £25.44 £65.00 £37.93
UK median hourly rate £14.84 £23.25 £14.50
% change year-on-year -36.17% +60.34% -21.62%

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,440 43,538 63,814
As % of all contract IT jobs advertised in England 86.46% 90.17% 90.83%
Number of daily rates quoted 20,583 30,556 45,375
10th Percentile £300 £325 £331
25th Percentile £413 £450 £430
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £650 £675 £650
90th Percentile £750 £765 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 2,239 1,538 1,750
10th Percentile £12.87 £10.63 £12.50
25th Percentile £15.97 £16.25 £15.25
Median hourly rate £36.50 £37.30 £25.00
Median % change year-on-year -2.14% +49.20% +6.79%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £65.00
UK median hourly rate £36.05 £36.00 £25.68
% change year-on-year +0.13% +40.19% +4.82%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 15 May 2024.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 15 May 2024.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +19 230 £500 - 219
South East +22 149 £388 -18.42% 139
North of England -5 141 £550 - 162
East of England +12 89 £350 -12.50% 104
Yorkshire +21 78 £525 -4.55% 61
South West -6 76 £490 -18.33% 87
Midlands -21 61 £460 -15.98% 120
North West -28 61 £575 +4.55% 86
West Midlands -27 33 £400 -21.95% 68
East Midlands -3 25 £475 -15.64% 52
North East -2 2 £590 +4.89% 17
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (3.52%) Microsoft Exchange
2 20 (2.61%) SharePoint
3 7 (0.91%) CMS
4 4 (0.52%) Adobe Experience Manager
4 4 (0.52%) Confluence
4 4 (0.52%) Skype for Business
5 2 (0.26%) IBM Notes
6 1 (0.13%) Apache
6 1 (0.13%) IIS
6 1 (0.13%) Tomcat
Applications
1 80 (10.43%) Microsoft Excel
2 66 (8.60%) Microsoft Office
3 61 (7.95%) Microsoft PowerPoint
4 4 (0.52%) MS Visio
5 2 (0.26%) Spreadsheet
Business Applications
1 13 (1.69%) Remedy ITSM
2 5 (0.65%) SAP S/4HANA
3 3 (0.39%) Infor SunSystems
3 3 (0.39%) SAP ERP
3 3 (0.39%) Shopify
4 2 (0.26%) Salesforce CRM
4 2 (0.26%) SystmOne
5 1 (0.13%) Aladdin
5 1 (0.13%) OPENHousing
5 1 (0.13%) SAP Hybris
5 1 (0.13%) SAP MDM
5 1 (0.13%) Unit4 Business World
Cloud Services
1 87 (11.34%) Microsoft 365
2 78 (10.17%) Azure
3 34 (4.43%) AWS
4 30 (3.91%) SaaS
5 20 (2.61%) Power Platform
6 13 (1.69%) SuccessFactors
7 12 (1.56%) OneDrive
8 11 (1.43%) IaaS
8 11 (1.43%) PaaS
9 9 (1.17%) Cloud Computing
9 9 (1.17%) Entra ID
10 7 (0.91%) PowerApps
11 6 (0.78%) Dynamics 365
11 6 (0.78%) Power Automate
12 5 (0.65%) Azure Storage
13 3 (0.39%) BigCommerce
14 2 (0.26%) Amazon GuardDuty
14 2 (0.26%) Azure Data Factory
14 2 (0.26%) Azure Sentinel
14 2 (0.26%) Figma
Communications & Networking
1 40 (5.22%) Firewall
2 20 (2.61%) LAN
3 19 (2.48%) VPN
4 15 (1.96%) Wi-Fi
5 14 (1.83%) Network Security
5 14 (1.83%) VLAN
6 13 (1.69%) WAN
7 10 (1.30%) SD-WAN
8 9 (1.17%) DNS
9 7 (0.91%) DHCP
9 7 (0.91%) Ethernet
9 7 (0.91%) Internet
9 7 (0.91%) MPLS
9 7 (0.91%) Unified Communications
10 5 (0.65%) Cisco Firepower
10 5 (0.65%) PSTN
10 5 (0.65%) TCP/IP
11 4 (0.52%) ADSL
11 4 (0.52%) Skype
11 4 (0.52%) WLAN
Database & Business Intelligence
1 18 (2.35%) Power BI
2 8 (1.04%) SQL Server
3 6 (0.78%) Tableau
4 5 (0.65%) Data Mining
4 5 (0.65%) MySQL
5 4 (0.52%) Apache Cassandra
5 4 (0.52%) Data Warehouse
5 4 (0.52%) NoSQL
5 4 (0.52%) Redis
6 3 (0.39%) GIS
6 3 (0.39%) Relational Database
7 2 (0.26%) Amazon RDS
7 2 (0.26%) BigQuery
7 2 (0.26%) Data Lake
7 2 (0.26%) Oracle Database
7 2 (0.26%) Oracle Database 10g
7 2 (0.26%) Qlik Sense
7 2 (0.26%) RDBMS
7 2 (0.26%) SAP HANA
7 2 (0.26%) SQL Server Reporting Services
Development Applications
1 6 (0.78%) JIRA
2 4 (0.52%) Gatling
2 4 (0.52%) Git
2 4 (0.52%) Mockito
2 4 (0.52%) ScalaTest
3 3 (0.39%) Maven
4 1 (0.13%) Bitbucket
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Oracle Forms
4 1 (0.13%) Yeoman
General
1 256 (33.38%) Social Skills
2 137 (17.86%) Finance
3 83 (10.82%) Public Sector
4 81 (10.56%) Analytical Skills
5 41 (5.35%) Telecoms
6 34 (4.43%) Local Government
7 28 (3.65%) Organisational Skills
8 22 (2.87%) Legal
9 19 (2.48%) Marketing
9 19 (2.48%) Presentation Skills
10 17 (2.22%) Influencing Skills
11 14 (1.83%) Banking
12 13 (1.69%) German Language
13 11 (1.43%) Manufacturing
14 9 (1.17%) Pharmaceutical
14 9 (1.17%) Retail
15 8 (1.04%) French Language
16 7 (0.91%) Police
17 6 (0.78%) Billing
17 6 (0.78%) Law
Job Titles
1 124 (16.17%) Service Manager
2 115 (14.99%) Analyst
3 99 (12.91%) Delivery Manager
4 84 (10.95%) Service Delivery Manager
5 60 (7.82%) Service Analyst
6 57 (7.43%) Senior
7 43 (5.61%) Lead
8 42 (5.48%) Service Desk Analyst
9 40 (5.22%) IT Manager
10 34 (4.43%) Developer
10 34 (4.43%) Support Engineer
11 32 (4.17%) Project Manager
12 28 (3.65%) IT Services Manager
13 27 (3.52%) 1st Line Support
13 27 (3.52%) Network Engineer
14 26 (3.39%) Architect
14 26 (3.39%) Customer Analyst
14 26 (3.39%) Customer Service Analyst
15 23 (3.00%) Consultant
15 23 (3.00%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 30 (3.91%) Web Services
2 17 (2.22%) CSS
3 15 (1.96%) HTML
4 10 (1.30%) AngularJS
4 10 (1.30%) RESTful
5 8 (1.04%) Node.js
6 7 (0.91%) REST
6 7 (0.91%) Spring
6 7 (0.91%) Spring MVC
7 6 (0.78%) .NET
8 4 (0.52%) Akka
8 4 (0.52%) Hibernate
8 4 (0.52%) JPA
8 4 (0.52%) OpenAPI
8 4 (0.52%) Play Framework
8 4 (0.52%) RAML
8 4 (0.52%) spray
8 4 (0.52%) Swagger
8 4 (0.52%) Visualforce
8 4 (0.52%) XMPP
Miscellaneous
1 40 (5.22%) Management Information System
2 20 (2.61%) Driving Licence
3 18 (2.35%) Product Ownership
4 17 (2.22%) Replication
5 16 (2.09%) CMDB
6 14 (1.83%) Onboarding
7 10 (1.30%) Self-Motivation
8 7 (0.91%) Digital Signage
8 7 (0.91%) Private Cloud
9 6 (0.78%) BYOD
9 6 (0.78%) PKI
9 6 (0.78%) Virtual Team
10 5 (0.65%) Operational Technology
11 4 (0.52%) Blackberry
11 4 (0.52%) Data Centre
11 4 (0.52%) Data Protection Act
11 4 (0.52%) FMCG
11 4 (0.52%) NHS
11 4 (0.52%) Security Operations Centre
11 4 (0.52%) Taxonomies
Operating Systems
1 117 (15.25%) Windows
2 35 (4.56%) Linux
3 33 (4.30%) Windows 10
4 26 (3.39%) Windows 7
5 13 (1.69%) Unix
6 12 (1.56%) Windows Server
7 10 (1.30%) Apple iOS
8 8 (1.04%) Android
9 6 (0.78%) Mac OS
9 6 (0.78%) Windows Server 2016
9 6 (0.78%) Windows Server 2019
10 3 (0.39%) AIX
10 3 (0.39%) Solaris
10 3 (0.39%) Ubuntu
11 2 (0.26%) OpenVMS
11 2 (0.26%) VMS
11 2 (0.26%) Windows XP
Processes & Methodologies
1 237 (30.90%) ITIL
2 208 (27.12%) Problem-Solving
3 195 (25.42%) Customer Service
4 133 (17.34%) Service Management
5 97 (12.65%) ITSM
6 94 (12.26%) Incident Management
7 83 (10.82%) Agile
8 79 (10.30%) Continuous Improvement
9 77 (10.04%) Project Delivery
10 69 (9.00%) Change Management
11 63 (8.21%) Mathematics
12 59 (7.69%) Project Management
13 57 (7.43%) Roadmaps
14 54 (7.04%) Stakeholder Management
15 47 (6.13%) Decision-Making
16 46 (6.00%) Asset Management
17 43 (5.61%) Problem Management
18 38 (4.95%) Business Case
19 37 (4.82%) Customer Experience
20 32 (4.17%) Migration
Programming Languages
1 25 (3.26%) SQL
2 16 (2.09%) JavaScript
3 12 (1.56%) Java
4 10 (1.30%) PowerShell
5 8 (1.04%) Swift
6 5 (0.65%) Python
7 4 (0.52%) Apex Code
7 4 (0.52%) C#
7 4 (0.52%) Scala
8 3 (0.39%) C++
8 3 (0.39%) VB.NET
9 2 (0.26%) Bash
9 2 (0.26%) COBOL
9 2 (0.26%) DCL
10 1 (0.13%) C
10 1 (0.13%) Data Analysis Expressions
10 1 (0.13%) R
10 1 (0.13%) Shell Script
10 1 (0.13%) T-SQL
10 1 (0.13%) TypeScript
Qualifications
1 186 (24.25%) Security Cleared
2 108 (14.08%) SC Cleared
3 70 (9.13%) DV Cleared
4 60 (7.82%) Degree
5 28 (3.65%) Microsoft Certification
6 23 (3.00%) MCP
7 17 (2.22%) MCSA
8 16 (2.09%) A+ Certification
9 15 (1.96%) ITIL Certification
10 12 (1.56%) BPSS Clearance
11 9 (1.17%) Cisco Certification
12 8 (1.04%) PMP
13 7 (0.91%) Azure Certification
13 7 (0.91%) PMI Certification
14 6 (0.78%) BC Cleared
14 6 (0.78%) CCNA
14 6 (0.78%) DBS Check
14 6 (0.78%) ITIL Foundation Certificate
15 4 (0.52%) CCNP
15 4 (0.52%) MCSE
Quality Assurance & Compliance
1 104 (13.56%) SLA
2 22 (2.87%) ISO/IEC 27001
3 17 (2.22%) Data Quality
4 14 (1.83%) QA
5 12 (1.56%) NIST
6 11 (1.43%) GDPR
7 8 (1.04%) ISO/IEC 20000
8 5 (0.65%) ISO 9001
9 4 (0.52%) PMO
10 2 (0.26%) Accessibility
10 2 (0.26%) Cyber Essentials
10 2 (0.26%) WCAG
11 1 (0.13%) Actionable Recommendations
11 1 (0.13%) GRC
11 1 (0.13%) GxP
System Software
1 70 (9.13%) Active Directory
2 15 (1.96%) Firmware
3 11 (1.43%) VMware Infrastructure
4 7 (0.91%) Hyper-V
5 5 (0.65%) Docker
5 5 (0.65%) Virtual Desktop
6 3 (0.39%) SRDF
6 3 (0.39%) Virtual Machines
6 3 (0.39%) vSphere
7 1 (0.13%) Microsoft App-V
7 1 (0.13%) VMware NSX
Systems Management
1 23 (3.00%) SCCM
2 22 (2.87%) Microsoft Intune
3 15 (1.96%) Ansible
3 15 (1.96%) NetBackup
4 14 (1.83%) Puppet
5 11 (1.43%) Single Sign-On
6 5 (0.65%) Kubernetes
7 4 (0.52%) Endace
7 4 (0.52%) Grafana
7 4 (0.52%) Prometheus
8 3 (0.39%) EMC TimeFinder
8 3 (0.39%) FortiGate
8 3 (0.39%) WSUS
9 2 (0.26%) IBM BigFix
9 2 (0.26%) Rundeck
9 2 (0.26%) Tivoli
10 1 (0.13%) Terraform
Vendors
1 245 (31.94%) Microsoft
2 101 (13.17%) ServiceNow
3 31 (4.04%) Citrix
4 24 (3.13%) SAP
5 23 (3.00%) Cisco
6 20 (2.61%) Oracle
7 18 (2.35%) HP
8 15 (1.96%) Veritas
8 15 (1.96%) VMware
9 14 (1.83%) Remedy
10 11 (1.43%) Dell
10 11 (1.43%) Google
11 10 (1.30%) Salesforce
12 9 (1.17%) Juniper
13 8 (1.04%) BMC
13 8 (1.04%) Okta
14 7 (0.91%) Apple
14 7 (0.91%) F5
15 5 (0.65%) BT
15 5 (0.65%) NetApp