2nd Line Support Technician Job Trends in the UK excluding London

Second Line Support Technician
UK > UK excluding London

The median Second Line Support Technician salary in the UK excluding London is £30,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 448 512 550
Rank change year-on-year +64 +38 +169
Permanent jobs requiring a 2nd Line Support Technician 61 54 23
As % of all permanent jobs in the UK excluding London 0.14% 0.15% 0.067%
As % of the Job Titles category 0.16% 0.16% 0.070%
Number of salaries quoted 61 30 14
10th Percentile £26,250 £29,575 £25,150
25th Percentile £28,250 £30,000 £26,301
Median annual salary (50th Percentile) £30,000 £31,500 £28,650
Median % change year-on-year -4.76% +9.95% -9.05%
75th Percentile £32,000 £34,000 £31,188
90th Percentile £35,000 £40,000 £31,500
UK median annual salary £30,000 £31,500 £28,650
% change year-on-year -4.76% +9.95% -8.32%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 38,388 33,377 32,893
% of permanent jobs with a recognized job title 90.52% 92.91% 95.32%
Number of salaries quoted 23,454 16,215 24,936
10th Percentile £28,000 £31,250 £27,500
25th Percentile £35,000 £40,000 £36,500
Median annual salary (50th Percentile) £50,000 £52,609 £50,000
Median % change year-on-year -4.96% +5.22% -5.25%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £82,500 £78,750
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

2nd Line Support Technician
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

2nd Line Support Technician job vacancy trend in the UK excluding London

2nd Line Support Technician
Salary Trend in the UK excluding London

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK excluding London.

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK excluding London

2nd Line Support Technician
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Technician in the UK excluding London over the 6 months to 14 January 2026.

Salary histogram for 2nd Line Support Technician in the UK excluding London

2nd Line Support Technician
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK excluding London region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +37 23 £30,000 -4.00%
North of England - 20 £30,000 -
Yorkshire - 19 £30,000 -
Midlands +35 15 £30,000 +2.56% 1
East Midlands +6 14 £30,000 -3.23%
South West +5 2 £31,000 -13.89%
West Midlands +21 1 £27,500 - 1
East of England +13 1 £34,000 +6.25% 2
North West - 1 £31,500 -
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 14 January 2026, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Technician in the job title.

1 40 (65.57%) Customer Service
2 28 (45.90%) Windows
3 27 (44.26%) Microsoft
4 26 (42.62%) Problem-Solving
5 23 (37.70%) Active Directory
6 18 (29.51%) Microsoft 365
7 16 (26.23%) Azure
7 16 (26.23%) Firewall
7 16 (26.23%) Windows Server
8 15 (24.59%) LAN
8 15 (24.59%) WAN
9 14 (22.95%) Continuous Improvement
9 14 (22.95%) Entra ID
9 14 (22.95%) Mentoring
9 14 (22.95%) Microsoft Office
10 13 (21.31%) VPN
11 12 (19.67%) DNS
11 12 (19.67%) VLAN
12 11 (18.03%) DHCP
12 11 (18.03%) SharePoint
12 11 (18.03%) SQL
12 11 (18.03%) TCP/IP
13 10 (16.39%) Analytical Thinking
13 10 (16.39%) C#
13 10 (16.39%) CRM
13 10 (16.39%) Data Privacy
13 10 (16.39%) E-Commerce
13 10 (16.39%) ERP
13 10 (16.39%) Hyper-V
13 10 (16.39%) ITIL

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (18.03%) SharePoint
2 10 (16.39%) Microsoft Exchange
3 4 (6.56%) Confluence
4 1 (1.64%) Exchange Server 2007
4 1 (1.64%) Exchange Server 2010
4 1 (1.64%) Exchange Server 2013
Applications
1 14 (22.95%) Microsoft Office
2 4 (6.56%) CATIA
Cloud Services
1 18 (29.51%) Microsoft 365
2 16 (26.23%) Azure
3 14 (22.95%) Entra ID
4 10 (16.39%) SaaS
5 3 (4.92%) OneDrive
Communications & Networking
1 16 (26.23%) Firewall
2 15 (24.59%) LAN
2 15 (24.59%) WAN
3 13 (21.31%) VPN
4 12 (19.67%) DNS
4 12 (19.67%) VLAN
5 11 (18.03%) DHCP
5 11 (18.03%) TCP/IP
6 10 (16.39%) Remote Desktop
7 4 (6.56%) Network Security
8 2 (3.28%) WLAN
9 1 (1.64%) Peer-to-Peer Networking
Database & Business Intelligence
1 7 (11.48%) SQL Server
Development Applications
1 4 (6.56%) JIRA
General
1 29 (47.54%) Social Skills
2 15 (24.59%) Analytical Skills
3 10 (16.39%) Retail
4 3 (4.92%) Back Office
4 3 (4.92%) German Language
4 3 (4.92%) Manufacturing
4 3 (4.92%) Telecoms
5 2 (3.28%) Law
Miscellaneous
1 19 (31.15%) Onboarding
2 13 (21.31%) Driving Licence
3 8 (13.11%) EPoS
3 8 (13.11%) Self-Motivation
4 4 (6.56%) Data Centre
4 4 (6.56%) Management Information System
5 3 (4.92%) Client/Server
Operating Systems
1 28 (45.90%) Windows
2 16 (26.23%) Windows Server
3 8 (13.11%) Windows 10
4 4 (6.56%) Windows Server 2019
5 1 (1.64%) Linux
5 1 (1.64%) Windows 7
5 1 (1.64%) Windows 8
Processes & Methodologies
1 40 (65.57%) Customer Service
2 26 (42.62%) Problem-Solving
3 14 (22.95%) Continuous Improvement
3 14 (22.95%) Mentoring
4 10 (16.39%) Analytical Thinking
4 10 (16.39%) CRM
4 10 (16.39%) Data Privacy
4 10 (16.39%) E-Commerce
4 10 (16.39%) ERP
4 10 (16.39%) ITIL
4 10 (16.39%) Logistics
4 10 (16.39%) Root Cause Analysis
5 7 (11.48%) Project Delivery
5 7 (11.48%) Service Delivery
5 7 (11.48%) Time Management
6 6 (9.84%) Disaster Recovery
7 5 (8.20%) ITSM
8 4 (6.56%) Data Security
8 4 (6.56%) Project Management
9 3 (4.92%) Business Continuity
Programming Languages
1 11 (18.03%) SQL
2 10 (16.39%) C#
Qualifications
1 4 (6.56%) Degree
1 4 (6.56%) ITIL Certification
Quality Assurance & Compliance
1 9 (14.75%) SLA
2 6 (9.84%) QA
3 4 (6.56%) Cyber Essentials
3 4 (6.56%) Cyber Essentials PLUS
3 4 (6.56%) ISO/IEC 27001
System Software
1 23 (37.70%) Active Directory
2 10 (16.39%) Hyper-V
3 6 (9.84%) VMware Infrastructure
4 4 (6.56%) vSphere
5 2 (3.28%) Virtual Desktop
Systems Management
1 7 (11.48%) Microsoft Intune
Vendors
1 27 (44.26%) Microsoft
2 6 (9.84%) VMware
3 4 (6.56%) Adobe
3 4 (6.56%) Cisco
3 4 (6.56%) SonicWALL
4 2 (3.28%) Citrix
4 2 (3.28%) Veeam
5 1 (1.64%) Apple
5 1 (1.64%) Facebook