2nd Line Support Technician Jobs in the UK excluding London

Second Line Support Technician
UK > UK excluding London

The median Second Line Support Technician salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 709 708 810
Rank change year-on-year -1 +102 -147
Permanent jobs requiring a 2nd Line Support Technician 52 43 41
As % of all permanent jobs advertised in the UK excluding London 0.074% 0.071% 0.058%
As % of the Job Titles category 0.078% 0.080% 0.060%
Number of salaries quoted 35 40 41
10th Percentile £26,250 £21,750 £23,500
25th Percentile £26,875 £26,750 £24,898
Median annual salary (50th Percentile) £30,000 £31,500 £26,043
Median % change year-on-year -4.76% +20.96% +2.13%
75th Percentile £33,000 £32,250 £30,000
90th Percentile £34,050 £34,308 £31,000
UK median annual salary £30,000 £30,000 £26,500
% change year-on-year - +13.21% +1.92%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,781 53,729 68,078
% of permanent jobs with a recognized job title 94.80% 89.16% 95.76%
Number of salaries quoted 47,253 30,499 42,724
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,251 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Technician
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Technician in the UK excluding London

2nd Line Support Technician
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Technician in the UK excluding London.

Salary trend for 2nd Line Support Technician in the UK excluding London

2nd Line Support Technician
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK excluding London region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +29 14 £31,000 -4.62% 2
Midlands - 14 £27,500 - 2
East Midlands - 12 £27,000 -
Scotland -55 9 £29,000 +3.57%
North of England +44 8 £30,000 +11.11%
North West +19 6 £31,750 -
South East -2 4 £26,750 -15.08% 2
South West -29 3 £28,500 -12.31%
Yorkshire +76 2 £27,337 +1.25%
West Midlands - 2 £30,500 - 2
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 7 May 2024, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Technician in the job title.

1 38 (73.08%) Microsoft
2 37 (71.15%) Windows
3 29 (55.77%) Active Directory
4 27 (51.92%) Microsoft 365
5 22 (42.31%) Social Skills
6 20 (38.46%) Windows Server
7 19 (36.54%) VMware
8 16 (30.77%) Customer Service
8 16 (30.77%) Windows 10
9 15 (28.85%) Driving Licence
10 14 (26.92%) Problem-Solving
10 14 (26.92%) ITIL
11 9 (17.31%) VMware Infrastructure
11 9 (17.31%) CRM
12 8 (15.38%) TCP/IP
12 8 (15.38%) Firewall
12 8 (15.38%) Azure
13 7 (13.46%) ITSM
13 7 (13.46%) Agile
13 7 (13.46%) DHCP
13 7 (13.46%) DNS
14 6 (11.54%) SharePoint
14 6 (11.54%) Finance
14 6 (11.54%) Veeam
15 5 (9.62%) Publishing
15 5 (9.62%) vSphere
15 5 (9.62%) McAfee ePO
15 5 (9.62%) Wireless
15 5 (9.62%) Software Testing
15 5 (9.62%) Web Development

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.54%) SharePoint
2 4 (7.69%) Microsoft Exchange
3 3 (5.77%) IIS
Applications
1 2 (3.85%) Microsoft Office
Cloud Services
1 27 (51.92%) Microsoft 365
2 8 (15.38%) Azure
3 2 (3.85%) AWS
3 2 (3.85%) Entra ID
4 1 (1.92%) GCP
4 1 (1.92%) OneDrive
Communications & Networking
1 8 (15.38%) Firewall
1 8 (15.38%) TCP/IP
2 7 (13.46%) DHCP
2 7 (13.46%) DNS
3 5 (9.62%) Wireless
4 4 (7.69%) Internet
5 3 (5.77%) Wi-Fi
6 2 (3.85%) VoIP
6 2 (3.85%) WAN
7 1 (1.92%) ADSL
7 1 (1.92%) Ethernet
7 1 (1.92%) LAN
7 1 (1.92%) MPLS
7 1 (1.92%) Remote Desktop
7 1 (1.92%) VLAN
7 1 (1.92%) VPN
Database & Business Intelligence
1 3 (5.77%) SQL Server
General
1 22 (42.31%) Social Skills
2 6 (11.54%) Finance
3 5 (9.62%) Publishing
4 3 (5.77%) Analytical Skills
4 3 (5.77%) Inclusion and Diversity
4 3 (5.77%) Public Sector
5 2 (3.85%) Organisational Skills
6 1 (1.92%) Manufacturing
Miscellaneous
1 15 (28.85%) Driving Licence
2 1 (1.92%) Mainframe
2 1 (1.92%) Management Information System
2 1 (1.92%) Private Cloud
2 1 (1.92%) Self-Motivation
2 1 (1.92%) Virtual Team
Operating Systems
1 37 (71.15%) Windows
2 20 (38.46%) Windows Server
3 16 (30.77%) Windows 10
4 3 (5.77%) Unix
5 1 (1.92%) Windows 7
5 1 (1.92%) Windows Server 2019
Processes & Methodologies
1 16 (30.77%) Customer Service
2 14 (26.92%) ITIL
2 14 (26.92%) Problem-Solving
3 9 (17.31%) CRM
4 7 (13.46%) Agile
4 7 (13.46%) ITSM
5 5 (9.62%) Software Testing
5 5 (9.62%) Web Development
6 4 (7.69%) Mentoring
7 3 (5.77%) Server Management
8 2 (3.85%) Continuous Improvement
8 2 (3.85%) ERP
8 2 (3.85%) IT Strategy
8 2 (3.85%) Mobile Device Management
8 2 (3.85%) Software Deployment
8 2 (3.85%) Time Management
9 1 (1.92%) Asset Management
9 1 (1.92%) Biotechnology
9 1 (1.92%) Problem Management
9 1 (1.92%) Service Delivery
Programming Languages
1 4 (7.69%) PowerShell
Qualifications
1 4 (7.69%) CCNA
1 4 (7.69%) Cisco Certification
2 2 (3.85%) Microsoft Certification
2 2 (3.85%) Security Cleared
3 1 (1.92%) AWS Certification
3 1 (1.92%) DBS Check
3 1 (1.92%) Degree
3 1 (1.92%) MCP
3 1 (1.92%) MCSE
Quality Assurance & Compliance
1 2 (3.85%) SLA
2 1 (1.92%) Cyber Essentials
2 1 (1.92%) Cyber Essentials PLUS
2 1 (1.92%) GDPR
2 1 (1.92%) ISO/IEC 27001
System Software
1 29 (55.77%) Active Directory
2 9 (17.31%) VMware Infrastructure
3 5 (9.62%) vSphere
4 3 (5.77%) Hyper-V
4 3 (5.77%) VMware ESXi
5 2 (3.85%) Virtual Desktop
Systems Management
1 5 (9.62%) McAfee ePO
2 4 (7.69%) Microsoft Intune
3 3 (5.77%) Microsoft Data Protection Manager
3 3 (5.77%) SCDPM
4 1 (1.92%) Autotask
4 1 (1.92%) FortiGate
4 1 (1.92%) SCCM
4 1 (1.92%) WSUS
Vendors
1 38 (73.08%) Microsoft
2 19 (36.54%) VMware
3 6 (11.54%) Veeam
4 5 (9.62%) Cisco
4 5 (9.62%) McAfee
5 3 (5.77%) Citrix
6 2 (3.85%) ConnectWise
6 2 (3.85%) Draytek
7 1 (1.92%) Aruba
7 1 (1.92%) Datto
7 1 (1.92%) HP
7 1 (1.92%) Juniper
7 1 (1.92%) Kaseya
7 1 (1.92%) NetApp
7 1 (1.92%) Sophos
7 1 (1.92%) Splunk
7 1 (1.92%) Ubiquiti
7 1 (1.92%) WatchGuard