Service Management Contracts in England

Service Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 81 88 109
Rank change year-on-year +7 +21 +28
Contract jobs citing Service Management 977 1,392 1,818
As % of all contract jobs advertised in England 2.65% 2.78% 2.56%
As % of the Processes & Methodologies category 3.06% 3.09% 2.82%
Number of daily rates quoted 655 1,003 1,242
10th Percentile £300 £240 £194
25th Percentile £425 £400 £396
Median daily rate (50th Percentile) £525 £500 £520
Median % change year-on-year +5.00% -3.85% +9.47%
75th Percentile £608 £638 £617
90th Percentile £729 £743 £688
UK median daily rate £525 £500 £518
% change year-on-year +5.00% -3.47% +9.05%
Number of hourly rates quoted 19 42 68
10th Percentile £12.53 £17.50 £11.36
25th Percentile £15.32 £20.11 £12.02
Median hourly rate £17.72 £51.75 £17.21
Median % change year-on-year -65.76% +200.70% -18.05%
75th Percentile £23.62 £65.00 £22.09
90th Percentile £50.50 £65.75 £30.97
UK median hourly rate £17.72 £51.75 £18.12
% change year-on-year -65.76% +185.67% -21.78%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,926 45,112 64,564
As % of all contract IT jobs advertised in England 86.59% 90.20% 90.79%
Number of daily rates quoted 20,947 31,664 45,849
10th Percentile £300 £325 £331
25th Percentile £413 £444 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +8.59%
75th Percentile £650 £675 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,243 1,598 1,761
10th Percentile £12.92 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £36.33 £37.15 £24.35
Median % change year-on-year -2.21% +52.57% +3.62%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK median hourly rate £35.95 £36.00 £25.00
% change year-on-year -0.14% +44.00% +2.04%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 4 May 2024.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 4 May 2024.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -25 324 £505 -0.49% 113
North of England +43 192 £500 +11.11% 96
South East -9 167 £575 +20.42% 62
South West +26 149 £503 -12.52% 45
North West +28 104 £493 +12.05% 52
Yorkshire +27 79 £550 +15.79% 27
Midlands +25 73 £468 -10.95% 52
East of England -12 50 £525 +90.91% 27
West Midlands +29 47 £450 -10.00% 34
East Midlands +14 25 £500 -9.09% 17
North East +21 12 £488 +57.26% 19
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (7.27%) Confluence
2 63 (6.45%) SharePoint
3 39 (3.99%) Microsoft Exchange
4 35 (3.58%) SharePoint Server
5 9 (0.92%) CMS
6 5 (0.51%) Skype for Business
7 3 (0.31%) Adobe Experience Manager
8 2 (0.20%) Exchange Server 2007
8 2 (0.20%) Exchange Server 2010
9 1 (0.10%) Apache
9 1 (0.10%) IBM HTTP Server
9 1 (0.10%) IIS
9 1 (0.10%) Tomcat
9 1 (0.10%) WebSphere
9 1 (0.10%) WebSphere Application Server
9 1 (0.10%) WebSphere Portal
Applications
1 66 (6.76%) Microsoft Office
2 28 (2.87%) Microsoft Excel
3 10 (1.02%) Microsoft PowerPoint
3 10 (1.02%) Microsoft Project
4 6 (0.61%) MS Visio
5 5 (0.51%) Spreadsheet
6 1 (0.10%) Chatbot
6 1 (0.10%) Gliffy
Business Applications
1 34 (3.48%) Remedy ITSM
2 16 (1.64%) SAP S/4HANA
3 6 (0.61%) SAP ERP
4 4 (0.41%) Maximo
5 3 (0.31%) Remedy AR System
5 3 (0.31%) Shopify
6 2 (0.20%) SAP MM
6 2 (0.20%) SystmOne
7 1 (0.10%) Cloudability
7 1 (0.10%) Salesforce CRM
7 1 (0.10%) SAP HCM
7 1 (0.10%) SAP PM
7 1 (0.10%) SAP Retail
7 1 (0.10%) Sparx Enterprise Architect
Cloud Services
1 158 (16.17%) Azure
2 82 (8.39%) Microsoft 365
3 63 (6.45%) AWS
4 40 (4.09%) Power Platform
5 36 (3.68%) Azure Stack
6 27 (2.76%) Entra ID
7 26 (2.66%) GCP
8 24 (2.46%) SaaS
9 19 (1.94%) Azure Monitor
9 19 (1.94%) IaaS
10 18 (1.84%) Azure DevOps
11 17 (1.74%) Azure Storage
12 14 (1.43%) PaaS
13 13 (1.33%) OneDrive
14 12 (1.23%) Amazon EC2
15 9 (0.92%) Serverless
16 6 (0.61%) Amazon S3
16 6 (0.61%) AWS Lambda
16 6 (0.61%) Google Workspace
16 6 (0.61%) Virtual Private Cloud
Communications & Networking
1 81 (8.29%) Firewall
2 36 (3.68%) BGP
3 32 (3.28%) DHCP
3 32 (3.28%) DNS
4 16 (1.64%) Network Security
4 16 (1.64%) WAN
5 14 (1.43%) LAN
5 14 (1.43%) VPN
6 10 (1.02%) Wireless
7 9 (0.92%) HTTPS
8 8 (0.82%) Cisco ASA
8 8 (0.82%) Skype
9 7 (0.72%) VSAN
10 6 (0.61%) Cisco ISE
10 6 (0.61%) TCP/IP
11 5 (0.51%) AMQP
11 5 (0.51%) SAN
12 4 (0.41%) SNA
13 3 (0.31%) SMTP
13 3 (0.31%) Wi-Fi
Database & Business Intelligence
1 35 (3.58%) Power BI
2 12 (1.23%) Amazon RDS
2 12 (1.23%) Big Data
2 12 (1.23%) Data Lake
3 11 (1.13%) Relational Database
4 8 (0.82%) SQL Server
5 6 (0.61%) InfluxDB
5 6 (0.61%) Tableau
6 5 (0.51%) Data Mining
6 5 (0.51%) GIS
7 4 (0.41%) MySQL
7 4 (0.41%) Oracle Reports
8 3 (0.31%) Azure SQL Database
8 3 (0.31%) Metadata
8 3 (0.31%) PostgreSQL
8 3 (0.31%) SAP HANA
9 2 (0.20%) Electronic Patient Records
9 2 (0.20%) Flink
9 2 (0.20%) Pentaho
10 1 (0.10%) NoSQL
Development Applications
1 85 (8.70%) JIRA
2 16 (1.64%) Jenkins
3 7 (0.72%) Robot Framework
3 7 (0.72%) Sonatype Nexus
4 5 (0.51%) Git
5 3 (0.31%) Maven
6 2 (0.20%) HP UFT
6 2 (0.20%) Hudson
6 2 (0.20%) LoadRunner
7 1 (0.10%) Axure RP
7 1 (0.10%) GitLab
7 1 (0.10%) IBM UrbanCode
7 1 (0.10%) Team Foundation Server
General
1 359 (36.75%) Social Skills
2 160 (16.38%) Finance
3 129 (13.20%) Analytical Skills
4 122 (12.49%) Public Sector
5 69 (7.06%) Banking
6 43 (4.40%) Telecoms
7 31 (3.17%) Organisational Skills
8 29 (2.97%) Presentation Skills
9 27 (2.76%) Legal
10 21 (2.15%) Influencing Skills
11 20 (2.05%) Marketing
12 19 (1.94%) Retail
13 15 (1.54%) Manufacturing
14 13 (1.33%) Law
15 11 (1.13%) Electronics
15 11 (1.13%) Military
16 10 (1.02%) Local Government
17 6 (0.61%) Back Office
17 6 (0.61%) Documentation Skills
17 6 (0.61%) French Language
Job Titles
1 196 (20.06%) Analyst
2 139 (14.23%) Architect
3 110 (11.26%) Service Manager
4 76 (7.78%) Service Architect
5 69 (7.06%) Service Analyst
6 50 (5.12%) Lead
7 46 (4.71%) Consultant
8 43 (4.40%) Business Analyst
9 41 (4.20%) Banking Analyst
10 39 (3.99%) IT Analyst
10 39 (3.99%) IT Manager
10 39 (3.99%) Senior
11 37 (3.79%) Delivery Manager
11 37 (3.79%) Developer
12 34 (3.48%) IT Services Manager
13 32 (3.28%) Support Analyst
14 31 (3.17%) Data Analyst
14 31 (3.17%) Service Delivery Manager
15 30 (3.07%) Service Desk Analyst
15 30 (3.07%) Support Engineer
Libraries, Frameworks & Software Standards
1 34 (3.48%) Web Services
2 17 (1.74%) ARM Templates
3 10 (1.02%) CSS
3 10 (1.02%) Middleware
3 10 (1.02%) REST
4 8 (0.82%) AngularJS
4 8 (0.82%) RabbitMQ
5 7 (0.72%) HTML
6 5 (0.51%) .NET
6 5 (0.51%) Flash
6 5 (0.51%) Twitter Bootstrap
7 4 (0.41%) J2EE
7 4 (0.41%) LDAP
8 3 (0.31%) jQuery
8 3 (0.31%) Kafka
8 3 (0.31%) Sass
8 3 (0.31%) SOAP
8 3 (0.31%) Spring
8 3 (0.31%) Spring MVC
8 3 (0.31%) VML
Miscellaneous
1 87 (8.90%) Management Information System
2 65 (6.65%) CMDB
3 43 (4.40%) PKI
4 37 (3.79%) Private Cloud
4 37 (3.79%) Self-Motivation
5 31 (3.17%) Virtual Team
6 22 (2.25%) Data Centre
7 13 (1.33%) Product Ownership
8 12 (1.23%) Operational Technology
9 11 (1.13%) Onboarding
10 10 (1.02%) Linux Command Line
11 8 (0.82%) Clustering
12 6 (0.61%) NHS
13 5 (0.51%) Public Cloud
13 5 (0.51%) SCADA
14 4 (0.41%) Analytical Mindset
14 4 (0.41%) Enterprise Software
14 4 (0.41%) Smartphone
15 3 (0.31%) Digital Signage
15 3 (0.31%) Video\Live Streaming
Operating Systems
1 152 (15.56%) Windows
2 65 (6.65%) Windows Server
3 60 (6.14%) Linux
4 55 (5.63%) Windows 10
5 46 (4.71%) Windows Server 2019
6 42 (4.30%) Windows Server 2016
7 24 (2.46%) Windows Server 2012
8 21 (2.15%) Windows NT
9 18 (1.84%) Apple iOS
10 14 (1.43%) Unix
11 6 (0.61%) Android
11 6 (0.61%) Mac OS
12 4 (0.41%) Windows 7
13 2 (0.20%) Red Hat Enterprise Linux
13 2 (0.20%) VMS
14 1 (0.10%) CentOS
14 1 (0.10%) Solaris
14 1 (0.10%) Windows Server 2008
14 1 (0.10%) zOS
Processes & Methodologies
1 528 (54.04%) ITIL
2 356 (36.44%) ITSM
3 186 (19.04%) Agile
4 169 (17.30%) Problem-Solving
5 138 (14.12%) Change Management
6 135 (13.82%) Service Delivery
7 117 (11.98%) Continuous Improvement
8 112 (11.46%) Customer Service
9 102 (10.44%) Problem Management
10 90 (9.21%) Asset Management
10 90 (9.21%) Incident Management
11 89 (9.11%) Service Design
12 87 (8.90%) Project Management
13 78 (7.98%) Stakeholder Management
14 73 (7.47%) DevOps
15 67 (6.86%) Mentoring
16 66 (6.76%) Configuration Management
17 63 (6.45%) Project Delivery
18 62 (6.35%) Release Management
19 61 (6.24%) Capacity Management
Programming Languages
1 58 (5.94%) PowerShell
2 34 (3.48%) SQL
3 24 (2.46%) Python
4 22 (2.25%) C#
5 19 (1.94%) VB
5 19 (1.94%) VBScript
6 17 (1.74%) Bicep
7 11 (1.13%) Java
8 10 (1.02%) JavaScript
9 8 (0.82%) Swift
10 6 (0.61%) Go
11 5 (0.51%) Shell Script
12 4 (0.41%) Bash
12 4 (0.41%) C
13 2 (0.20%) C++
13 2 (0.20%) VBA
14 1 (0.10%) ABAP
14 1 (0.10%) Apex Code
14 1 (0.10%) T-SQL
14 1 (0.10%) VB.NET
Qualifications
1 419 (42.89%) Security Cleared
2 252 (25.79%) SC Cleared
3 191 (19.55%) DV Cleared
4 97 (9.93%) Degree
5 38 (3.89%) ITIL Certification
6 29 (2.97%) ITIL Foundation Certificate
7 28 (2.87%) Microsoft Certification
8 24 (2.46%) BPSS Clearance
9 21 (2.15%) Cisco Certification
10 19 (1.94%) AWS Certification
11 13 (1.33%) Computer Science Degree
12 10 (1.02%) CCNA
13 9 (0.92%) CCNP
14 7 (0.72%) Master's Degree
14 7 (0.72%) MCSE
15 5 (0.51%) A+ Certification
15 5 (0.51%) CCSA
15 5 (0.51%) JNCIA
15 5 (0.51%) MCP
15 5 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 46 (4.71%) SLA
2 37 (3.79%) QA
3 36 (3.68%) Government Security Classifications
4 24 (2.46%) ISO/IEC 20000
5 20 (2.05%) ISO/IEC 27001
6 16 (1.64%) Data Quality
7 13 (1.33%) JSP 440
8 8 (0.82%) Cyber Essentials
9 7 (0.72%) RMADS
10 5 (0.51%) GDPR
10 5 (0.51%) NIST
10 5 (0.51%) PMO
11 3 (0.31%) Accessibility
11 3 (0.31%) COBIT
11 3 (0.31%) NCSC
12 2 (0.20%) GxP
12 2 (0.20%) ISO 22301
12 2 (0.20%) ISO 9001
12 2 (0.20%) Sarbanes-Oxley
13 1 (0.10%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 106 (10.85%) Active Directory
2 28 (2.87%) VMware Infrastructure
3 23 (2.35%) Virtual Desktop
4 21 (2.15%) Firmware
5 18 (1.84%) Virtual Machines
6 12 (1.23%) VMware NSX
7 9 (0.92%) Docker
8 7 (0.72%) VMware ESXi
9 6 (0.61%) vSphere
10 4 (0.41%) Microsoft Virtual Server
10 4 (0.41%) Virtual Servers
11 2 (0.20%) Hyper-V
12 1 (0.10%) BitLocker
12 1 (0.10%) NFS
12 1 (0.10%) XenDesktop
Systems Management
1 59 (6.04%) SCCM
2 48 (4.91%) SCOM
3 41 (4.20%) WSUS
4 39 (3.99%) Terraform
5 35 (3.58%) Microsoft Intune
6 32 (3.28%) Ansible
7 27 (2.76%) Kubernetes
8 21 (2.15%) Sysprep
9 20 (2.05%) Active Directory Federation Services
10 16 (1.64%) OPNET
10 16 (1.64%) Puppet
11 10 (1.02%) Progress Chef
12 7 (0.72%) vCenter Server
13 6 (0.61%) Grafana
13 6 (0.61%) Prometheus
13 6 (0.61%) Systems Management Server (SMS)
14 5 (0.51%) Docker Swarm
14 5 (0.51%) IBM BigFix
14 5 (0.51%) Tivoli
15 4 (0.41%) vRealize
Vendors
1 213 (21.80%) Microsoft
2 161 (16.48%) ServiceNow
3 49 (5.02%) Atlassian
4 40 (4.09%) Remedy
5 37 (3.79%) SAP
6 32 (3.28%) VMware
7 25 (2.56%) Cisco
8 17 (1.74%) BMC
8 17 (1.74%) Google
9 14 (1.43%) Oracle
10 12 (1.23%) Dell
11 10 (1.02%) SolarWinds
12 9 (0.92%) Okta
13 8 (0.82%) Apple
13 8 (0.82%) Palo Alto
13 8 (0.82%) Salesforce
14 7 (0.72%) CheckPoint
14 7 (0.72%) Citrix
14 7 (0.72%) Juniper
15 6 (0.61%) Blue Coat