Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 197 259 274
Rank change year-on-year +62 +15 -35
Permanent jobs requiring a Support Analyst 1,500 1,462 2,335
As % of all permanent jobs advertised in the UK 1.52% 1.41% 1.49%
As % of the Job Titles category 1.61% 1.54% 1.55%
Number of salaries quoted 1,160 1,177 1,953
10th Percentile £24,000 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £33,500 £32,500
Median % change year-on-year +4.48% +3.08% -
75th Percentile £47,500 £43,750 £43,000
90th Percentile £57,500 £60,000 £57,500
UK excluding London median annual salary £32,121 £30,500 £28,500
% change year-on-year +5.31% +7.02% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 4 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 1,347 £35,000 +2.94% 204
UK excluding London +43 1,036 £32,121 +5.31% 135
Work from Home +29 440 £42,500 +21.43% 57
London +71 435 £45,000 +9.09% 82
South East +64 327 £32,500 +6.56% 31
North of England +47 244 £32,500 -2.99% 30
Midlands +12 159 £30,000 0.00% 29
North West +28 139 £32,500 -2.99% 15
Yorkshire +88 99 £31,500 -3.08% 11
East of England +41 95 £30,000 +5.26% 21
West Midlands -2 91 £33,500 +3.08% 12
South West -34 87 £33,250 +10.83% 18
Scotland -51 71 £40,000 +33.33% 12
East Midlands -1 68 £27,000 -1.82% 17
Wales +18 48 £36,750 +22.50% 4
North East -5 6 £30,500 -18.67% 5
Northern Ireland +24 5 £44,500 +30.88% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 520 (34.67%) Social Skills
2 491 (32.73%) Windows
3 477 (31.80%) Microsoft
4 394 (26.27%) Microsoft 365
5 382 (25.47%) SQL
6 364 (24.27%) Active Directory
7 349 (23.27%) ITIL
8 332 (22.13%) Customer Service
9 329 (21.93%) Problem-Solving
10 309 (20.60%) Finance
11 262 (17.47%) Microsoft Office
12 259 (17.27%) Azure
13 241 (16.07%) Degree
14 205 (13.67%) Analytical Skills
14 205 (13.67%) Windows 10
15 199 (13.27%) SLA
16 179 (11.93%) Microsoft Exchange
17 167 (11.13%) ITSM
17 167 (11.13%) Incident Management
18 164 (10.93%) Service Management
19 157 (10.47%) Linux
19 157 (10.47%) SQL Server
20 139 (9.27%) Windows Server
21 136 (9.07%) Oracle
22 129 (8.60%) Unix
23 124 (8.27%) ERP
24 122 (8.13%) SharePoint
25 110 (7.33%) Security Cleared
26 102 (6.80%) Actionable Insight
27 97 (6.47%) VMware

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 179 (11.93%) Microsoft Exchange
2 122 (8.13%) SharePoint
3 74 (4.93%) WebLogic
4 45 (3.00%) Oracle Service Bus
5 10 (0.67%) IIS
6 9 (0.60%) CMS
6 9 (0.60%) Confluence
7 5 (0.33%) Oracle Workflow
8 4 (0.27%) Exchange Server 2010
8 4 (0.27%) Exchange Server 2013
8 4 (0.27%) Skype for Business
9 3 (0.20%) Apache
9 3 (0.20%) EPiServer
9 3 (0.20%) GlassFish
9 3 (0.20%) JBoss
9 3 (0.20%) Moodle
9 3 (0.20%) Tomcat
10 2 (0.13%) WebSphere
Applications
1 262 (17.47%) Microsoft Office
2 85 (5.67%) Microsoft Excel
3 52 (3.47%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) S-PLUS
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) Trello
Business Applications
1 65 (4.33%) Dynamics CRM
2 45 (3.00%) Remedy ITSM
3 22 (1.47%) PlanetPress Connect
4 21 (1.40%) Dynamics NAV
5 14 (0.93%) Dynamics GP
5 14 (0.93%) NEC Housing
6 12 (0.80%) SAP S/4HANA
7 11 (0.73%) Elite 3E
8 10 (0.67%) Fidessa
9 8 (0.53%) Epicor Tropos
9 8 (0.53%) Oracle ERP
10 7 (0.47%) Carpe Diem
10 7 (0.47%) Endur
11 6 (0.40%) Infor SunSystems
11 6 (0.40%) ION MarketView
11 6 (0.40%) Oracle EBS R12
12 5 (0.33%) NetSuite
12 5 (0.33%) Oracle 11i
12 5 (0.33%) Oracle Applications
12 5 (0.33%) Oracle Payroll
Cloud Services
1 394 (26.27%) Microsoft 365
2 259 (17.27%) Azure
3 70 (4.67%) Dynamics 365
4 67 (4.47%) Entra ID
5 57 (3.80%) AWS
6 49 (3.27%) Power Platform
6 49 (3.27%) SaaS
7 16 (1.07%) Google Workspace
7 16 (1.07%) WhatsApp
8 13 (0.87%) Power Automate
9 10 (0.67%) Mimecast
9 10 (0.67%) PowerApps
10 9 (0.60%) OneDrive
11 7 (0.47%) Amazon CloudWatch
12 6 (0.40%) Azure Data Factory
12 6 (0.40%) GCP
13 5 (0.33%) Google Sheets
13 5 (0.33%) IaaS
14 4 (0.27%) Amazon S3
15 3 (0.20%) PaaS
Communications & Networking
1 93 (6.20%) DNS
2 77 (5.13%) DHCP
3 74 (4.93%) Firewall
4 66 (4.40%) WAN
5 62 (4.13%) LAN
5 62 (4.13%) VPN
6 57 (3.80%) TCP/IP
7 31 (2.07%) Internet
7 31 (2.07%) VoIP
8 30 (2.00%) Wi-Fi
9 24 (1.60%) Wireless
10 17 (1.13%) VLAN
11 14 (0.93%) Remote Desktop
12 13 (0.87%) Cisco IOS
13 11 (0.73%) Broadband
13 11 (0.73%) WLAN
14 10 (0.67%) FIX Connectivity
15 8 (0.53%) Intranet
15 8 (0.53%) Skype
16 7 (0.47%) SAN
Database & Business Intelligence
1 157 (10.47%) SQL Server
2 61 (4.07%) Oracle Database
3 45 (3.00%) Oracle Database 10g
3 45 (3.00%) Oracle Database 11g
3 45 (3.00%) VLDB
4 34 (2.27%) Power BI
5 31 (2.07%) SQL Server Integration Services
6 29 (1.93%) Elasticsearch
7 24 (1.60%) Data Warehouse
8 23 (1.53%) SQL Server Reporting Services
9 13 (0.87%) MySQL
10 11 (0.73%) Oracle Reports
11 10 (0.67%) Relational Database
12 6 (0.40%) BusinessObjects
13 4 (0.27%) Crystal Reports
14 3 (0.20%) Oracle Database 12c
14 3 (0.20%) SAP HANA
14 3 (0.20%) Tableau
15 2 (0.13%) Amazon RDS
15 2 (0.13%) NoSQL
Development Applications
1 56 (3.73%) JIRA
2 22 (1.47%) SQL Server Management Studio (SSMS)
3 11 (0.73%) Eclipse
4 5 (0.33%) Toad
4 5 (0.33%) Visual Studio
5 4 (0.27%) Jenkins
5 4 (0.27%) Postman
6 3 (0.20%) Octopus Deploy
6 3 (0.20%) TeamCity
General
1 520 (34.67%) Social Skills
2 309 (20.60%) Finance
3 205 (13.67%) Analytical Skills
4 92 (6.13%) Law
5 75 (5.00%) Legal
6 66 (4.40%) Manufacturing
7 60 (4.00%) Banking
8 57 (3.80%) Front Office
9 54 (3.60%) Retail
10 36 (2.40%) Telecoms
11 31 (2.07%) Marketing
12 30 (2.00%) Public Sector
13 27 (1.80%) Inclusion and Diversity
14 22 (1.47%) Police
15 19 (1.27%) Military
16 16 (1.07%) Back Office
16 16 (1.07%) Organisational Skills
17 12 (0.80%) Billing
17 12 (0.80%) Presentation Skills
18 11 (0.73%) Documentation Skills
Libraries, Frameworks & Software Standards
1 32 (2.13%) .NET
2 29 (1.93%) J2EE
2 29 (1.93%) Java EE
2 29 (1.93%) Spring
3 27 (1.80%) FIX Protocol
4 10 (0.67%) Oracle Fusion
4 10 (0.67%) REST
5 9 (0.60%) HTML
6 8 (0.53%) JSON
6 8 (0.53%) Middleware
6 8 (0.53%) Web Services
7 7 (0.47%) ASP.NET
7 7 (0.47%) XML
8 6 (0.40%) OLE
9 4 (0.27%) .NET Framework
9 4 (0.27%) SAML
10 3 (0.20%) CSS
10 3 (0.20%) SOAP
10 3 (0.20%) Software Packaging
10 3 (0.20%) XSLT
Miscellaneous
1 46 (3.07%) Driving Licence
2 42 (2.80%) Management Information System
3 39 (2.60%) Self-Motivation
4 30 (2.00%) Video Conferencing
5 29 (1.93%) Onboarding
6 23 (1.53%) Enterprise Software
7 18 (1.20%) Product Ownership
7 18 (1.20%) Replication
8 16 (1.07%) Foreign Exchange (FX)
9 15 (1.00%) CCTV
9 15 (1.00%) iPad
10 12 (0.80%) Mobile App
11 11 (0.73%) Analytical Mindset
11 11 (0.73%) e-Learning
11 11 (0.73%) Life Science
12 10 (0.67%) Eurex
12 10 (0.67%) Housing Association
12 10 (0.67%) iPhone
13 8 (0.53%) Greenfield Project
14 7 (0.47%) Social Media
Operating Systems
1 491 (32.73%) Windows
2 205 (13.67%) Windows 10
3 157 (10.47%) Linux
4 139 (9.27%) Windows Server
5 129 (8.60%) Unix
6 58 (3.87%) Solaris
7 50 (3.33%) Apple iOS
8 36 (2.40%) Android
9 29 (1.93%) Mac OS
10 23 (1.53%) Windows Server 2016
11 22 (1.47%) Mac OS X
11 22 (1.47%) Windows Server 2019
12 20 (1.33%) Windows 7
13 14 (0.93%) Windows Server 2012
14 11 (0.73%) Windows Server 2008
15 10 (0.67%) CentOS
15 10 (0.67%) Ubuntu
16 6 (0.40%) Red Hat Enterprise Linux
17 3 (0.20%) AIX
18 2 (0.13%) Windows Vista
Processes & Methodologies
1 349 (23.27%) ITIL
2 332 (22.13%) Customer Service
3 329 (21.93%) Problem-Solving
4 167 (11.13%) Incident Management
4 167 (11.13%) ITSM
5 164 (10.93%) Service Management
6 124 (8.27%) ERP
7 102 (6.80%) Actionable Insight
8 96 (6.40%) Change Management
9 95 (6.33%) CRM
10 91 (6.07%) Service Delivery
11 73 (4.87%) Release Management
12 64 (4.27%) Agile
13 57 (3.80%) Problem Management
14 56 (3.73%) Continuous Improvement
15 55 (3.67%) Performance Tuning
16 53 (3.53%) Performance Monitoring
16 53 (3.53%) Project Management
17 45 (3.00%) Artificial Intelligence
17 45 (3.00%) Capacity Planning
Programming Languages
1 382 (25.47%) SQL
2 72 (4.80%) T-SQL
3 66 (4.40%) PowerShell
4 65 (4.33%) PL/SQL
5 44 (2.93%) Java
6 35 (2.33%) C#
6 35 (2.33%) Shell Script
7 27 (1.80%) Python
8 21 (1.40%) JavaScript
9 17 (1.13%) Bash
10 16 (1.07%) Perl
11 10 (0.67%) Ruby
12 8 (0.53%) C
13 6 (0.40%) VBA
14 4 (0.27%) R
15 3 (0.20%) COBOL
15 3 (0.20%) XPath
16 2 (0.13%) VB
17 1 (0.067%) PHP
17 1 (0.067%) VB.NET
Qualifications
1 241 (16.07%) Degree
2 110 (7.33%) Security Cleared
3 86 (5.73%) SC Cleared
4 41 (2.73%) Microsoft Certification
5 24 (1.60%) Computer Science Degree
6 22 (1.47%) A+ Certification
7 14 (0.93%) CISM
7 14 (0.93%) CISSP
7 14 (0.93%) GCIA
7 14 (0.93%) GCIH
7 14 (0.93%) GREM
8 11 (0.73%) DV Cleared
8 11 (0.73%) MCP
9 10 (0.67%) CCNA
9 10 (0.67%) Cisco Certification
9 10 (0.67%) MCSA
9 10 (0.67%) Network+ Certification
10 9 (0.60%) ITIL Certification
10 9 (0.60%) PRINCE2 Practitioner
11 7 (0.47%) NVQ Level 3
Quality Assurance & Compliance
1 199 (13.27%) SLA
2 13 (0.87%) ISO/IEC 27001
3 11 (0.73%) Cyber Essentials
3 11 (0.73%) PMO
4 9 (0.60%) Data Quality
5 6 (0.40%) QA
6 5 (0.33%) GDPR
7 3 (0.20%) Disclosure Scotland
8 2 (0.13%) ISO 9001
8 2 (0.13%) PCI DSS
8 2 (0.13%) Sarbanes-Oxley
9 1 (0.067%) Cyber Essentials PLUS
9 1 (0.067%) HMG Security Policy Framework
System Software
1 364 (24.27%) Active Directory
2 71 (4.73%) VMware Infrastructure
3 45 (3.00%) Oracle RAC
4 29 (1.93%) Hyper-V
5 15 (1.00%) Virtual Desktop
6 8 (0.53%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
Systems Management
1 90 (6.00%) Microsoft Intune
2 72 (4.80%) SCCM
3 45 (3.00%) Data Guard
3 45 (3.00%) Oracle RMAN
4 34 (2.27%) Single Sign-On
5 29 (1.93%) OpenSSO
6 25 (1.67%) Jamf Pro
7 7 (0.47%) WSUS
8 5 (0.33%) AirWatch
8 5 (0.33%) Progress Chef
8 5 (0.33%) Systems Management Server (SMS)
9 4 (0.27%) Backup Exec
9 4 (0.27%) Grafana
9 4 (0.27%) McAfee ePO
9 4 (0.27%) PaperCut
9 4 (0.27%) WhatsUp Gold
10 3 (0.20%) Control-M
10 3 (0.20%) Nessus
10 3 (0.20%) Oracle Statspack
10 3 (0.20%) ZENworks
Vendors
1 477 (31.80%) Microsoft
2 136 (9.07%) Oracle
3 97 (6.47%) VMware
4 79 (5.27%) Remedy
5 66 (4.40%) Cisco
6 48 (3.20%) Sun
7 46 (3.07%) Bloomberg
8 45 (3.00%) Citrix
9 44 (2.93%) ServiceNow
10 40 (2.67%) Apple
11 35 (2.33%) Dell
12 34 (2.27%) SAP
13 28 (1.87%) Veeam
14 24 (1.60%) ION Trading
15 23 (1.53%) Google
15 23 (1.53%) HP
16 22 (1.47%) FNZ
17 19 (1.27%) iManage
17 19 (1.27%) Meraki
17 19 (1.27%) Palo Alto