1st Line Support Engineer Contracts

First Line Support Engineer
UK

The median First Line Support Engineer daily rate in the UK is £130 according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 545 662 774
Rank change year-on-year +117 +112 -120
Contract jobs requiring a 1st Line Support Engineer 41 36 91
As % of all contract jobs advertised in the UK 0.095% 0.062% 0.10%
As % of the Job Titles category 0.10% 0.065% 0.11%
Number of daily rates quoted 29 31 71
10th Percentile £104 £125 £118
25th Percentile £113 £150 £127
Median daily rate (50th Percentile) £130 £175 £145
Median % change year-on-year -25.71% +20.69% +3.57%
75th Percentile £165 £188 £185
90th Percentile £183 £194 £195
UK excluding London median daily rate £128 £175 £148
% change year-on-year -26.86% +18.64% -1.67%
Number of hourly rates quoted 3 2 5
10th Percentile - £14.55 -
25th Percentile £16.25 £14.63 £15.50
Median hourly rate £17.50 £15.00 £22.00
Median % change year-on-year +16.67% -31.82% +62.96%
75th Percentile £18.88 £15.38 £35.00
90th Percentile £18.95 £15.45 £40.25
UK excluding London median hourly rate £17.50 £15.00 £17.00
% change year-on-year +16.67% -11.76% +25.93%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,893 55,060 83,598
% of contract IT jobs with a recognized job title 92.76% 94.65% 95.41%
Number of daily rates quoted 25,957 38,445 58,715
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,673 1,534 2,047
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.89
Median hourly rate £37.50 £45.00 £23.91
Median % change year-on-year -16.67% +88.21% +5.89%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +2.56%

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 1st Line Support Engineer.

Daily rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 1st Line Support Engineer.

Hourly rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +108 34 £133 -24.29% 29
UK excluding London +72 27 £128 -26.86% 31
London +90 13 £141 -19.57% 3
Work from Home +117 8 £138 -21.43% 12
North of England +27 8 £130 -25.71% 5
Midlands +34 6 £180 +63.64% 5
West Midlands +20 5 £180 +63.64% 1
Scotland +46 4 £126 - 1
North West +22 4 £122 -30.29% 5
East of England +10 4 £104 -46.24% 1
Yorkshire +23 3 £130 -13.33%
South East +20 3 - - 12
Northern Ireland - 2 £210 - 1
East Midlands - 1 - - 4
North East - 1 £180 -

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 May 2024, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st Line Support Engineer in the job title.

1 21 (51.22%) Windows
2 19 (46.34%) Microsoft 365
2 19 (46.34%) Social Skills
3 18 (43.90%) Microsoft
4 17 (41.46%) Active Directory
5 13 (31.71%) Degree
5 13 (31.71%) Customer Service
6 10 (24.39%) Presentation Skills
6 10 (24.39%) Problem-Solving
7 9 (21.95%) Microsoft Office
7 9 (21.95%) Windows 7
7 9 (21.95%) Decision-Making
8 8 (19.51%) Organisational Skills
8 8 (19.51%) Time Management
8 8 (19.51%) Analytical Skills
8 8 (19.51%) ITIL
9 7 (17.07%) SLA
9 7 (17.07%) Cisco
9 7 (17.07%) Apple
9 7 (17.07%) WhatsApp
10 6 (14.63%) OneDrive
11 5 (12.20%) SC Cleared
11 5 (12.20%) Security Cleared
11 5 (12.20%) Windows 10
11 5 (12.20%) Continuous Improvement
11 5 (12.20%) ServiceNow
11 5 (12.20%) Public Sector
12 4 (9.76%) Customer Requirements
12 4 (9.76%) Proactive Monitoring
12 4 (9.76%) Proactive Maintenance

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.32%) Microsoft Exchange
1 3 (7.32%) SharePoint
2 1 (2.44%) Site Server
Applications
1 9 (21.95%) Microsoft Office
2 4 (9.76%) Microsoft Excel
3 3 (7.32%) Microsoft PowerPoint
3 3 (7.32%) Microsoft Project
Cloud Services
1 19 (46.34%) Microsoft 365
2 7 (17.07%) WhatsApp
3 6 (14.63%) OneDrive
4 2 (4.88%) Azure
5 1 (2.44%) Cloud Computing
Communications & Networking
1 4 (9.76%) DHCP
2 3 (7.32%) DNS
2 3 (7.32%) VPN
2 3 (7.32%) Wi-Fi
3 2 (4.88%) Remote Desktop
4 1 (2.44%) Firewall
4 1 (2.44%) LAN
4 1 (2.44%) NAS
4 1 (2.44%) Network Security
4 1 (2.44%) SAN
4 1 (2.44%) WAN
Development Applications
1 1 (2.44%) Hudson
General
1 19 (46.34%) Social Skills
2 10 (24.39%) Presentation Skills
3 8 (19.51%) Analytical Skills
3 8 (19.51%) Organisational Skills
4 5 (12.20%) Public Sector
5 4 (9.76%) Finance
6 3 (7.32%) Retail
7 2 (4.88%) Advertising
7 2 (4.88%) Telecoms
8 1 (2.44%) Electronics
8 1 (2.44%) Legal
8 1 (2.44%) Manufacturing
8 1 (2.44%) Marketing
Libraries, Frameworks & Software Standards
1 1 (2.44%) .NET
1 1 (2.44%) Middleware
1 1 (2.44%) XMPP
Miscellaneous
1 3 (7.32%) Data Centre
1 3 (7.32%) iPhone
2 2 (4.88%) Onboarding
2 2 (4.88%) Self-Motivation
3 1 (2.44%) BYOD
3 1 (2.44%) Client/Server
3 1 (2.44%) PKI
3 1 (2.44%) SCADA
3 1 (2.44%) Virtual Team
Operating Systems
1 21 (51.22%) Windows
2 9 (21.95%) Windows 7
3 5 (12.20%) Windows 10
4 3 (7.32%) Android
4 3 (7.32%) Mac OS
4 3 (7.32%) Windows Server 2008
5 2 (4.88%) Apple iOS
5 2 (4.88%) Mac OS X
6 1 (2.44%) Unix
6 1 (2.44%) Windows Server 2016
6 1 (2.44%) Windows Server 2019
Processes & Methodologies
1 13 (31.71%) Customer Service
2 10 (24.39%) Problem-Solving
3 9 (21.95%) Decision-Making
4 8 (19.51%) ITIL
4 8 (19.51%) Time Management
5 5 (12.20%) Continuous Improvement
6 4 (9.76%) Customer Experience
6 4 (9.76%) Customer Requirements
6 4 (9.76%) Proactive Maintenance
6 4 (9.76%) Proactive Monitoring
6 4 (9.76%) Service Management
6 4 (9.76%) User Experience
7 3 (7.32%) Inventory Management
7 3 (7.32%) Project Delivery
8 2 (4.88%) Asset Management
8 2 (4.88%) Incident Management
8 2 (4.88%) Information Security
8 2 (4.88%) Service Delivery
8 2 (4.88%) Software Deployment
8 2 (4.88%) Technical Leadership
Programming Languages
1 1 (2.44%) C#
1 1 (2.44%) Java
1 1 (2.44%) SQL
1 1 (2.44%) VB
Qualifications
1 13 (31.71%) Degree
2 5 (12.20%) SC Cleared
2 5 (12.20%) Security Cleared
3 4 (9.76%) Cisco Certification
4 3 (7.32%) CCNA
5 2 (4.88%) A+ Certification
5 2 (4.88%) DBS Check
5 2 (4.88%) Microsoft Certification
6 1 (2.44%) ITIL Certification
Quality Assurance & Compliance
1 7 (17.07%) SLA
2 1 (2.44%) ISO/IEC 27001
System Software
1 17 (41.46%) Active Directory
2 1 (2.44%) VMware Infrastructure
2 1 (2.44%) vSphere
Systems Management
1 3 (7.32%) SCCM
2 2 (4.88%) Microsoft Intune
2 2 (4.88%) Systems Management Server (SMS)
3 1 (2.44%) WSUS
Vendors
1 18 (43.90%) Microsoft
2 7 (17.07%) Apple
2 7 (17.07%) Cisco
3 5 (12.20%) ServiceNow
4 3 (7.32%) Citrix
4 3 (7.32%) Juniper
4 3 (7.32%) Mitel
4 3 (7.32%) Progress
5 1 (2.44%) BMC
5 1 (2.44%) CA
5 1 (2.44%) SAP
5 1 (2.44%) Veeam
5 1 (2.44%) VMware