Technical Support Analyst Jobs in the UK excluding London

Technical Support Analyst
UK > UK excluding London

The median Technical Support Analyst salary in the UK excluding London is £26,000 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 561 667 701
Rank change year-on-year +106 +34 +62
Permanent jobs requiring a Technical Support Analyst 30 90 54
As % of all permanent jobs advertised in the UK excluding London 0.075% 0.13% 0.091%
As % of the Job Titles category 0.083% 0.13% 0.10%
Number of salaries quoted 19 70 39
10th Percentile - £22,000 £23,500
25th Percentile £24,000 £25,875 £25,750
Median annual salary (50th Percentile) £26,000 £28,750 £33,500
Median % change year-on-year -9.57% -14.18% +9.84%
75th Percentile £34,563 £32,250 £45,000
90th Percentile £38,000 £37,500 £47,500
UK median annual salary £33,625 £30,000 £36,250
% change year-on-year +12.08% -17.24% +3.57%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 36,162 67,952 52,783
% of permanent jobs with a recognized job title 90.75% 94.86% 89.22%
Number of salaries quoted 18,671 47,990 30,170
10th Percentile £26,968 £26,750 £29,750
25th Percentile £37,500 £35,000 £38,750
Median annual salary (50th Percentile) £51,564 £50,000 £53,059
Median % change year-on-year +3.13% -5.76% +6.12%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Technical Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support Analyst in the UK excluding London

Technical Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support Analyst in the UK excluding London.

Salary trend for Technical Support Analyst in the UK excluding London

Technical Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support Analyst in the UK excluding London over the 6 months to 20 May 2025.

Salary histogram for Technical Support Analyst in the UK excluding London

Technical Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK excluding London region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +27 10 £26,000 -7.14% 12
Yorkshire +74 8 £26,000 -17.46% 1
East of England +28 7 £45,000 +28.57% 4
West Midlands +56 5 - - 2
Midlands +53 5 - - 2
South East +82 4 £36,000 +22.03% 7
Wales +41 3 £25,875 - 2
North West -30 2 £32,750 +19.09% 11
South West +91 1 £29,500 +22.92% 2
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 20 May 2025, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support Analyst in the job title.

1 18 (60.00%) Social Skills
2 16 (53.33%) Windows
3 15 (50.00%) Firewall
4 13 (43.33%) Active Directory
5 11 (36.67%) Microsoft Certification
5 11 (36.67%) VoIP
6 9 (30.00%) Microsoft 365
6 9 (30.00%) Customer Service
7 8 (26.67%) Windows Server
8 7 (23.33%) Mac OS
8 7 (23.33%) Entra ID
8 7 (23.33%) Microsoft Intune
8 7 (23.33%) Microsoft
9 6 (20.00%) Citrix
9 6 (20.00%) Cisco
9 6 (20.00%) Management Information System
9 6 (20.00%) Degree
9 6 (20.00%) Azure
9 6 (20.00%) Virtual Desktop
9 6 (20.00%) Windows Server 2019
9 6 (20.00%) Problem-Solving
9 6 (20.00%) Server Management
9 6 (20.00%) Preventative Maintenance
10 5 (16.67%) Collaborative Working
10 5 (16.67%) Documentation Skills
10 5 (16.67%) Customer Experience
10 5 (16.67%) Asset Management
10 5 (16.67%) Telecoms
10 5 (16.67%) VPN
10 5 (16.67%) DNS

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.33%) Alfresco
1 1 (3.33%) Documentum
1 1 (3.33%) Microsoft Exchange
1 1 (3.33%) SharePoint
Cloud Services
1 9 (30.00%) Microsoft 365
2 7 (23.33%) Entra ID
3 6 (20.00%) Azure
4 3 (10.00%) SaaS
5 1 (3.33%) OneDrive
Communications & Networking
1 15 (50.00%) Firewall
2 11 (36.67%) VoIP
3 5 (16.67%) DNS
3 5 (16.67%) VPN
4 4 (13.33%) TCP/IP
5 3 (10.00%) Broadband
5 3 (10.00%) IP Telephony
6 1 (3.33%) DHCP
6 1 (3.33%) LAN
6 1 (3.33%) Wireless
Development Applications
1 1 (3.33%) JIRA
General
1 18 (60.00%) Social Skills
2 5 (16.67%) Documentation Skills
2 5 (16.67%) Telecoms
3 2 (6.67%) Billing
4 1 (3.33%) Analytical Skills
Libraries, Frameworks & Software Standards
1 1 (3.33%) .NET
1 1 (3.33%) CSS
1 1 (3.33%) HTML
Miscellaneous
1 6 (20.00%) Management Information System
2 2 (6.67%) Linux Command Line
Operating Systems
1 16 (53.33%) Windows
2 8 (26.67%) Windows Server
3 7 (23.33%) Mac OS
4 6 (20.00%) Windows Server 2019
5 2 (6.67%) Unix
5 2 (6.67%) Windows 10
6 1 (3.33%) Linux
Processes & Methodologies
1 9 (30.00%) Customer Service
2 6 (20.00%) Preventative Maintenance
2 6 (20.00%) Problem-Solving
2 6 (20.00%) Server Management
3 5 (16.67%) Asset Management
3 5 (16.67%) Collaborative Working
3 5 (16.67%) Customer Experience
4 4 (13.33%) ITIL
5 3 (10.00%) Time Management
6 2 (6.67%) Data Analysis
6 2 (6.67%) Data Collection
6 2 (6.67%) Functional Testing
6 2 (6.67%) System Testing
7 1 (3.33%) Data Entry
7 1 (3.33%) Enterprise Content Management
7 1 (3.33%) Issue Tracking
7 1 (3.33%) Line Management
7 1 (3.33%) Mentoring
7 1 (3.33%) Project Delivery
7 1 (3.33%) Root Cause Analysis
Programming Languages
1 3 (10.00%) SQL
2 2 (6.67%) Bash
2 2 (6.67%) Perl
2 2 (6.67%) Python
2 2 (6.67%) Shell Script
3 1 (3.33%) JavaScript
Qualifications
1 11 (36.67%) Microsoft Certification
2 6 (20.00%) Degree
3 5 (16.67%) MCSA
3 5 (16.67%) MCSE
4 2 (6.67%) CCNA
4 2 (6.67%) Cisco Certification
4 2 (6.67%) ITIL Certification
5 1 (3.33%) SC Cleared
5 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 2 (6.67%) SLA
System Software
1 13 (43.33%) Active Directory
2 6 (20.00%) Virtual Desktop
Systems Management
1 7 (23.33%) Microsoft Intune
2 1 (3.33%) Autotask
Vendors
1 7 (23.33%) Microsoft
2 6 (20.00%) Cisco
2 6 (20.00%) Citrix
3 1 (3.33%) Meraki