IT Support
UK

The median IT Support salary in the UK is £29,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 89 151 293
Rank change year-on-year +62 +142 -57
Permanent jobs requiring an IT Support 3,040 2,414 2,188
As % of all permanent jobs advertised in the UK 3.07% 2.38% 1.39%
As % of the Job Titles category 3.24% 2.60% 1.45%
Number of salaries quoted 2,632 1,380 1,914
10th Percentile £22,000 £22,750 £20,500
25th Percentile £25,000 £26,000 £23,500
Median annual salary (50th Percentile) £29,000 £31,000 £29,000
Median % change year-on-year -6.45% +6.90% +1.75%
75th Percentile £35,000 £37,250 £35,000
90th Percentile £43,000 £46,250 £47,500
UK excluding London median annual salary £28,000 £29,000 £27,500
% change year-on-year -3.45% +5.45% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 9 May 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +70 2,808 £29,000 -6.45% 492
UK excluding London +42 2,559 £28,000 -3.45% 408
South East +70 677 £30,000 - 99
Work from Home +74 567 £30,481 -6.21% 88
North of England +49 558 £28,000 +1.82% 112
Midlands +78 478 £27,000 -1.82% 86
London +36 426 £35,000 - 93
East of England +48 365 £27,500 -6.78% 51
South West -23 303 £28,000 -6.67% 49
West Midlands +71 257 £27,500 +1.85% 43
North West -4 252 £28,000 +9.80% 48
Yorkshire +100 245 £27,750 +0.91% 48
East Midlands +58 210 £26,250 -4.55% 43
Scotland -104 103 £27,500 -1.79% 11
Wales +41 70 £27,500 -8.33% 10
North East +23 61 £32,500 -5.80% 18
Northern Ireland +25 6 £30,000 -11.11% 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,590 (52.30%) Windows
2 1,559 (51.28%) Microsoft 365
3 1,503 (49.44%) Microsoft
4 1,224 (40.26%) Active Directory
5 1,076 (35.39%) Social Skills
6 826 (27.17%) Customer Service
7 728 (23.95%) Azure
8 638 (20.99%) Windows Server
9 632 (20.79%) Problem-Solving
10 594 (19.54%) Windows 10
11 549 (18.06%) Microsoft Exchange
12 496 (16.32%) Microsoft Office
13 436 (14.34%) Firewall
14 426 (14.01%) ITIL
15 343 (11.28%) VMware
16 338 (11.12%) Degree
17 293 (9.64%) SharePoint
18 287 (9.44%) Entra ID
19 274 (9.01%) Driving Licence
20 266 (8.75%) DNS
21 260 (8.55%) Wireless
22 244 (8.03%) VMware Infrastructure
23 243 (7.99%) Cisco
24 242 (7.96%) Hyper-V
25 240 (7.89%) Microsoft Intune
26 238 (7.83%) WAN
27 235 (7.73%) Citrix
28 228 (7.50%) DHCP
29 227 (7.47%) Android
30 203 (6.68%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 549 (18.06%) Microsoft Exchange
2 293 (9.64%) SharePoint
3 28 (0.92%) Exchange Server 2013
4 17 (0.56%) Confluence
4 17 (0.56%) Exchange Server 2010
4 17 (0.56%) Skype for Business
5 15 (0.49%) Exchange Server 2007
5 15 (0.49%) IIS
6 7 (0.23%) OpenStack
7 6 (0.20%) Exchange Server 2000
8 4 (0.13%) Jupyter
9 3 (0.099%) CMS
9 3 (0.099%) SAS
9 3 (0.099%) WordPress
10 2 (0.066%) Apache
10 2 (0.066%) Blackberry Enterprise Server
10 2 (0.066%) Exchange Server 2003
10 2 (0.066%) Resin
11 1 (0.033%) Site Server
11 1 (0.033%) Tomcat
Applications
1 496 (16.32%) Microsoft Office
2 76 (2.50%) Microsoft Excel
3 12 (0.39%) Microsoft PowerPoint
4 10 (0.33%) Spreadsheet
5 4 (0.13%) Microsoft Project
6 3 (0.099%) Final Cut Pro
6 3 (0.099%) Pro Tools
6 3 (0.099%) SPSS
7 2 (0.066%) Adobe Creative Suite
8 1 (0.033%) PrintSoft PReS
8 1 (0.033%) S-PLUS
Business Applications
1 10 (0.33%) Dynamics CRM
2 6 (0.20%) Carpe Diem
2 6 (0.20%) Sage X3
3 5 (0.16%) Dynamics GP
4 3 (0.099%) Dynamics NAV
5 2 (0.066%) Epicor Tropos
5 2 (0.066%) Misys Midas
5 2 (0.066%) Oracle Receivables
5 2 (0.066%) Sage 200
6 1 (0.033%) Dynamics AX
6 1 (0.033%) Elite 3E
6 1 (0.033%) Remedy ITSM
6 1 (0.033%) Sage 300 ERP
6 1 (0.033%) SAP ERP
6 1 (0.033%) Visualfiles
Cloud Services
1 1,559 (51.28%) Microsoft 365
2 728 (23.95%) Azure
3 287 (9.44%) Entra ID
4 103 (3.39%) AWS
5 75 (2.47%) OneDrive
6 62 (2.04%) Google Workspace
7 33 (1.09%) Mimecast
8 31 (1.02%) Power Platform
9 28 (0.92%) WhatsApp
10 14 (0.46%) Dynamics 365
11 13 (0.43%) Cloud Computing
12 10 (0.33%) Power Automate
13 9 (0.30%) Amazon EC2
13 9 (0.30%) SaaS
14 8 (0.26%) Nutanix
15 7 (0.23%) IaaS
15 7 (0.23%) PowerApps
15 7 (0.23%) Serverless
16 5 (0.16%) Dropbox
16 5 (0.16%) PaaS
Communications & Networking
1 436 (14.34%) Firewall
2 266 (8.75%) DNS
3 260 (8.55%) Wireless
4 238 (7.83%) WAN
5 228 (7.50%) DHCP
6 186 (6.12%) VPN
7 179 (5.89%) Wi-Fi
8 155 (5.10%) LAN
9 153 (5.03%) TCP/IP
10 124 (4.08%) VoIP
11 108 (3.55%) Cisco IOS
11 108 (3.55%) SD-WAN
12 97 (3.19%) WebEx
13 96 (3.16%) VLAN
14 88 (2.89%) Internet
15 70 (2.30%) SAN
16 50 (1.64%) Network Security
17 46 (1.51%) Remote Desktop
18 26 (0.86%) Broadband
19 21 (0.69%) Skype
Database & Business Intelligence
1 125 (4.11%) SQL Server
2 36 (1.18%) Amazon RDS
3 23 (0.76%) Power BI
4 18 (0.59%) MySQL
5 8 (0.26%) MariaDB
5 8 (0.26%) SQL Server Reporting Services
6 6 (0.20%) PostgreSQL
7 5 (0.16%) DB2
7 5 (0.16%) SQL Server Integration Services
8 4 (0.13%) BusinessObjects
8 4 (0.13%) Crystal Reports
8 4 (0.13%) Metabase
9 3 (0.099%) Big Data
9 3 (0.099%) EDRMS
9 3 (0.099%) Oracle Database
10 2 (0.066%) Oracle Reports
11 1 (0.033%) Electronic Patient Records
Development Applications
1 39 (1.28%) JIRA
2 4 (0.13%) Visual Studio Code
3 2 (0.066%) Git
3 2 (0.066%) Hudson
3 2 (0.066%) MSI
3 2 (0.066%) Visual Studio
4 1 (0.033%) Atlassian Bamboo
4 1 (0.033%) Bitbucket
4 1 (0.033%) Jenkins
General
1 1,076 (35.39%) Social Skills
2 187 (6.15%) Finance
3 171 (5.63%) Analytical Skills
4 124 (4.08%) Organisational Skills
5 118 (3.88%) Manufacturing
6 115 (3.78%) Law
7 113 (3.72%) Legal
8 79 (2.60%) Telecoms
9 73 (2.40%) Inclusion and Diversity
9 73 (2.40%) Retail
10 39 (1.28%) Marketing
11 34 (1.12%) Advertising
12 33 (1.09%) Public Sector
13 30 (0.99%) Documentation Skills
14 26 (0.86%) Games
15 25 (0.82%) Banking
16 19 (0.63%) German Language
17 17 (0.56%) Automotive
18 13 (0.43%) Back Office
19 11 (0.36%) Local Government
Libraries, Frameworks & Software Standards
1 8 (0.26%) ADSI
1 8 (0.26%) LDAP
2 7 (0.23%) .NET
2 7 (0.23%) OLE
3 6 (0.20%) CSS
3 6 (0.20%) EDI
3 6 (0.20%) HTML
3 6 (0.20%) X-Windows
4 5 (0.16%) Kafka
5 4 (0.13%) Cocoa
6 3 (0.099%) LAMP
6 3 (0.099%) React
6 3 (0.099%) Software Packaging
7 2 (0.066%) RESTful
7 2 (0.066%) SOAP
7 2 (0.066%) V-Ray
8 1 (0.033%) RESTEasy
8 1 (0.033%) SAML
8 1 (0.033%) WF
8 1 (0.033%) XML
Miscellaneous
1 274 (9.01%) Driving Licence
2 148 (4.87%) Video Conferencing
3 139 (4.57%) Self-Motivation
4 94 (3.09%) Wiki
5 83 (2.73%) Management Information System
6 55 (1.81%) Onboarding
7 53 (1.74%) Replication
8 51 (1.68%) Data Centre
9 38 (1.25%) EPoS
10 36 (1.18%) CCTV
11 31 (1.02%) iPad
12 27 (0.89%) Fat Client
12 27 (0.89%) Thin Client
13 25 (0.82%) Enterprise Storage
14 24 (0.79%) Smartphone
15 22 (0.72%) iPhone
16 15 (0.49%) Educational Technology
17 14 (0.46%) Analytical Mindset
17 14 (0.46%) Social Media
18 13 (0.43%) Public Cloud
Operating Systems
1 1,590 (52.30%) Windows
2 638 (20.99%) Windows Server
3 594 (19.54%) Windows 10
4 227 (7.47%) Android
5 171 (5.63%) Linux
6 143 (4.70%) Apple iOS
7 128 (4.21%) Mac OS
8 114 (3.75%) Windows Server 2016
9 99 (3.26%) Windows Server 2019
10 76 (2.50%) Windows Server 2012
11 56 (1.84%) Windows 7
12 37 (1.22%) Windows Server 2008
13 35 (1.15%) Mac OS X
14 25 (0.82%) Windows 8
15 20 (0.66%) Unix
16 10 (0.33%) Red Hat Enterprise Linux
17 8 (0.26%) CentOS
18 5 (0.16%) Debian
18 5 (0.16%) Ubuntu
18 5 (0.16%) Windows Server 2003
Processes & Methodologies
1 826 (27.17%) Customer Service
2 632 (20.79%) Problem-Solving
3 426 (14.01%) ITIL
4 172 (5.66%) Cybersecurity
4 172 (5.66%) Service Delivery
5 156 (5.13%) ITSM
6 142 (4.67%) Service Management
7 137 (4.51%) Computer Science
7 137 (4.51%) Mobile Device Management
8 111 (3.65%) Time Management
9 105 (3.45%) Application Virtualisation
10 103 (3.39%) Business Continuity
11 96 (3.16%) Project Delivery
12 94 (3.09%) Change Management
13 93 (3.06%) BCP
13 93 (3.06%) Incident Management
14 92 (3.03%) Business Continuity Planning
15 91 (2.99%) Contract Negotiation
16 90 (2.96%) Agile
17 89 (2.93%) Infrastructure Engineering
Programming Languages
1 176 (5.79%) SQL
2 112 (3.68%) PowerShell
3 15 (0.49%) Bash
4 11 (0.36%) Python
5 10 (0.33%) Java
6 9 (0.30%) PHP
7 7 (0.23%) C#
8 5 (0.16%) JavaScript
8 5 (0.16%) T-SQL
8 5 (0.16%) VB
9 3 (0.099%) C
10 2 (0.066%) C++
10 2 (0.066%) COBOL
11 1 (0.033%) Perl
11 1 (0.033%) VBA
11 1 (0.033%) VBScript
Qualifications
1 338 (11.12%) Degree
2 172 (5.66%) Microsoft Certification
3 112 (3.68%) Computer Science Degree
4 94 (3.09%) Master's Degree
5 87 (2.86%) DBS Check
6 76 (2.50%) A+ Certification
7 62 (2.04%) Cisco Certification
8 61 (2.01%) CCNA
9 51 (1.68%) Security Cleared
10 47 (1.55%) Network+ Certification
11 45 (1.48%) MCSE
12 42 (1.38%) Azure Certification
12 42 (1.38%) MCP
13 30 (0.99%) SC Cleared
14 28 (0.92%) MCSA
15 23 (0.76%) ITIL Certification
16 17 (0.56%) DV Cleared
17 16 (0.53%) ITIL Foundation Certificate
18 11 (0.36%) CompTIA Security+
19 9 (0.30%) AWS Certification
Quality Assurance & Compliance
1 193 (6.35%) SLA
2 50 (1.64%) GDPR
3 35 (1.15%) Cyber Essentials
3 35 (1.15%) ISO/IEC 27001
4 30 (0.99%) QA
5 9 (0.30%) Sarbanes-Oxley
6 8 (0.26%) Cyber Essentials PLUS
7 6 (0.20%) Accessibility
8 5 (0.16%) PCI DSS
9 3 (0.099%) NIST
10 2 (0.066%) PMO
11 1 (0.033%) ISO 14001
11 1 (0.033%) ISO 9001
11 1 (0.033%) ISO/IEC 20000
System Software
1 1,224 (40.26%) Active Directory
2 244 (8.03%) VMware Infrastructure
3 242 (7.96%) Hyper-V
4 127 (4.18%) VMware ESXi
5 96 (3.16%) XenApp
6 92 (3.03%) Microsoft App-V
7 91 (2.99%) XenDesktop
8 53 (1.74%) Virtual Desktop
9 27 (0.89%) Virtual Machines
10 20 (0.66%) vSphere
11 16 (0.53%) Docker
12 9 (0.30%) Terminal Services
13 8 (0.26%) Virtual Servers
14 4 (0.13%) Citrix Hypervisor
14 4 (0.13%) Firmware
15 3 (0.099%) BitLocker
15 3 (0.099%) pfSense
15 3 (0.099%) VMware Server
16 2 (0.066%) Terminal Server
16 2 (0.066%) VMware Workstation
Systems Management
1 240 (7.89%) Microsoft Intune
2 203 (6.68%) SCCM
3 99 (3.26%) AirWatch
4 33 (1.09%) Jamf Pro
5 14 (0.46%) Kubernetes
6 13 (0.43%) Cisco CUCM
6 13 (0.43%) ServiceCenter
7 10 (0.33%) Autotask
7 10 (0.33%) FortiGate
7 10 (0.33%) WSUS
8 9 (0.30%) Ansible
9 7 (0.23%) Backup Exec
10 6 (0.20%) Opsgenie
10 6 (0.20%) PaperCut
11 5 (0.16%) Systems Management Server (SMS)
12 4 (0.13%) WhatsUp Gold
13 3 (0.099%) Active Directory Federation Services
13 3 (0.099%) Microsoft Data Protection Manager
13 3 (0.099%) Progress Chef
13 3 (0.099%) SCDPM
Vendors
1 1,503 (49.44%) Microsoft
2 343 (11.28%) VMware
3 243 (7.99%) Cisco
4 235 (7.73%) Citrix
5 149 (4.90%) Apple
6 107 (3.52%) Veeam
7 89 (2.93%) Google
8 62 (2.04%) HP
9 59 (1.94%) Sophos
10 55 (1.81%) Meraki
11 36 (1.18%) Dell
12 31 (1.02%) ConnectWise
12 31 (1.02%) Draytek
12 31 (1.02%) ServiceNow
13 26 (0.86%) Bloomberg
14 25 (0.82%) Aruba
14 25 (0.82%) iManage
15 24 (0.79%) Barracuda Networks
15 24 (0.79%) Palo Alto
15 24 (0.79%) Sage