2nd Line Support Contracts in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £250, according to job vacancies posted in the 6 months leading up to 2 December 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 Dec 2024
Same period 2023 Same period 2022
Rank 322 333 363
Rank change year-on-year +11 +30 +91
Contract jobs requiring a 2nd Line Support 57 85 225
As % of all contract jobs advertised in London 0.37% 0.43% 0.63%
As % of the Job Titles category 0.39% 0.46% 0.66%
Number of daily rates quoted 42 72 162
10th Percentile £165 £130 £160
25th Percentile £200 £163 £194
Median daily rate (50th Percentile) £250 £200 £240
Median % change year-on-year +25.00% -16.67% +14.29%
75th Percentile £316 £238 £276
90th Percentile £441 £300 £325
England median daily rate £214 £200 £225
% change year-on-year +6.88% -11.11% +20.00%
Number of hourly rates quoted 2 4 21
10th Percentile £21.28 £19.94 £23.50
25th Percentile £21.70 £21.45 £23.91
Median hourly rate £22.40 £22.90 £25.00
Median % change year-on-year -2.16% -8.42% +8.70%
75th Percentile £23.10 £24.43 £25.71
90th Percentile £23.52 £24.75 -
England median hourly rate £23.99 £19.12 £22.50
% change year-on-year +25.47% -15.02% +34.33%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 14,559 18,281 33,979
% of contract IT jobs with a recognized job title 93.57% 93.47% 95.37%
Number of daily rates quoted 9,453 13,217 24,293
10th Percentile £338 £335 £375
25th Percentile £450 £450 £475
Median daily rate (50th Percentile) £550 £563 £578
Median % change year-on-year -2.22% -2.66% +5.07%
75th Percentile £675 £688 £700
90th Percentile £800 £788 £788
England median daily rate £525 £534 £550
% change year-on-year -1.69% -2.91% +5.77%
Number of hourly rates quoted 154 212 297
10th Percentile £17.25 £18.18 £16.13
25th Percentile £23.80 £21.75 £21.25
Median hourly rate £36.65 £36.31 £35.00
Median % change year-on-year +0.95% +3.73% +7.86%
75th Percentile £54.69 £60.00 £58.75
90th Percentile £80.75 £73.54 £75.00
England median hourly rate £37.50 £45.00 £32.50
% change year-on-year -16.67% +38.46% +62.50%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in London.

Daily rate trend for 2nd Line Support in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 2 December 2024.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in London.

Hourly rate trend for 2nd Line Support in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 2 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +15 17 £200 -5.88% 3
West London +14 1 - - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 2 December 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 38 (66.67%) Windows
2 32 (56.14%) Microsoft
3 28 (49.12%) Microsoft 365
4 23 (40.35%) Active Directory
5 18 (31.58%) Windows 10
6 14 (24.56%) Social Skills
6 14 (24.56%) Finance
7 13 (22.81%) ITIL
8 11 (19.30%) Citrix
8 11 (19.30%) Azure
9 10 (17.54%) Microsoft Office
10 9 (15.79%) Customer Service
11 8 (14.04%) SharePoint
11 8 (14.04%) DHCP
11 8 (14.04%) DNS
12 7 (12.28%) VMware Infrastructure
12 7 (12.28%) SCCM
12 7 (12.28%) VMware
12 7 (12.28%) Cisco
12 7 (12.28%) Microsoft Exchange
12 7 (12.28%) ITSM
13 6 (10.53%) Microsoft Intune
13 6 (10.53%) ServiceNow
13 6 (10.53%) Entra ID
13 6 (10.53%) Back Office
13 6 (10.53%) Service Management
13 6 (10.53%) SLA
13 6 (10.53%) VPN
13 6 (10.53%) Wi-Fi
13 6 (10.53%) Video Conferencing

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.04%) SharePoint
2 7 (12.28%) Microsoft Exchange
3 1 (1.75%) Apache
3 1 (1.75%) Tomcat
3 1 (1.75%) WebSphere
Applications
1 10 (17.54%) Microsoft Office
2 3 (5.26%) Microsoft Excel
2 3 (5.26%) Microsoft PowerPoint
Cloud Services
1 28 (49.12%) Microsoft 365
2 11 (19.30%) Azure
3 6 (10.53%) Entra ID
4 4 (7.02%) WhatsApp
5 3 (5.26%) Google Workspace
6 2 (3.51%) Asana
6 2 (3.51%) Slack
7 1 (1.75%) Azure Monitor
7 1 (1.75%) Azure Storage
7 1 (1.75%) Dynamics 365
7 1 (1.75%) OneDrive
7 1 (1.75%) Yammer
Communications & Networking
1 8 (14.04%) DHCP
1 8 (14.04%) DNS
2 6 (10.53%) VPN
2 6 (10.53%) Wi-Fi
3 4 (7.02%) Remote Desktop
4 3 (5.26%) SAN
4 3 (5.26%) TCP/IP
4 3 (5.26%) WebEx
4 3 (5.26%) Wireless
4 3 (5.26%) WLAN
5 2 (3.51%) WAN
6 1 (1.75%) 4G
6 1 (1.75%) Cisco IOS
6 1 (1.75%) Firewall
6 1 (1.75%) Internet
6 1 (1.75%) IPsec
6 1 (1.75%) LAN
6 1 (1.75%) NAS
6 1 (1.75%) SSL
6 1 (1.75%) VoIP
Database & Business Intelligence
1 1 (1.75%) PostgreSQL
Development Applications
1 5 (8.77%) JIRA
General
1 14 (24.56%) Finance
1 14 (24.56%) Social Skills
2 6 (10.53%) Back Office
2 6 (10.53%) Banking
3 5 (8.77%) Analytical Skills
3 5 (8.77%) Presentation Skills
4 3 (5.26%) Public Sector
4 3 (5.26%) Telecoms
5 2 (3.51%) Law
6 1 (1.75%) Electronics
6 1 (1.75%) Financial Institution
6 1 (1.75%) Front Office
6 1 (1.75%) Inclusion and Diversity
6 1 (1.75%) Local Government
6 1 (1.75%) Manufacturing
6 1 (1.75%) Marketing
6 1 (1.75%) Military
Libraries, Frameworks & Software Standards
1 2 (3.51%) LDAP
Miscellaneous
1 6 (10.53%) Video Conferencing
2 4 (7.02%) NHS
3 3 (5.26%) CCTV
3 3 (5.26%) Educational Technology
3 3 (5.26%) Onboarding
4 2 (3.51%) Management Information System
5 1 (1.75%) BYOD
5 1 (1.75%) Data Centre
5 1 (1.75%) iPhone
5 1 (1.75%) Replication
5 1 (1.75%) Virtual Team
Operating Systems
1 38 (66.67%) Windows
2 18 (31.58%) Windows 10
3 3 (5.26%) Android
3 3 (5.26%) Apple iOS
3 3 (5.26%) Linux
3 3 (5.26%) Unix
3 3 (5.26%) Windows Server 2016
3 3 (5.26%) Windows Server 2019
4 2 (3.51%) Windows 7
4 2 (3.51%) Windows Server
4 2 (3.51%) Windows Server 2008
5 1 (1.75%) Mac OS
Processes & Methodologies
1 13 (22.81%) ITIL
2 9 (15.79%) Customer Service
3 7 (12.28%) ITSM
4 6 (10.53%) Service Management
5 5 (8.77%) Cybersecurity
5 5 (8.77%) Problem-Solving
6 4 (7.02%) Kalman Filter
6 4 (7.02%) Migration
6 4 (7.02%) Service Delivery
7 3 (5.26%) Asset Management
7 3 (5.26%) Batch Scheduling
7 3 (5.26%) Business Continuity
7 3 (5.26%) Change Control
7 3 (5.26%) ETL
7 3 (5.26%) High Availability
7 3 (5.26%) Mobile Device Management
7 3 (5.26%) Proactive Monitoring
7 3 (5.26%) Web Filtering
8 2 (3.51%) User Experience
8 2 (3.51%) Virtual Environments
Programming Languages
1 4 (7.02%) PowerShell
2 3 (5.26%) Shell Script
2 3 (5.26%) SQL
3 2 (3.51%) PL/SQL
Qualifications
1 3 (5.26%) DBS Check
1 3 (5.26%) SC Cleared
1 3 (5.26%) Security Cleared
2 2 (3.51%) ITIL Foundation Certificate
3 1 (1.75%) A+ Certification
3 1 (1.75%) Citrix Certification
3 1 (1.75%) Degree
3 1 (1.75%) DV Cleared
3 1 (1.75%) Network+ Certification
Quality Assurance & Compliance
1 6 (10.53%) SLA
System Software
1 23 (40.35%) Active Directory
2 7 (12.28%) VMware Infrastructure
3 5 (8.77%) Hyper-V
4 3 (5.26%) VMware Workstation
5 2 (3.51%) Terminal Services
5 2 (3.51%) Virtual Desktop
6 1 (1.75%) BitLocker
6 1 (1.75%) IAG
6 1 (1.75%) Virtual Machines
Systems Management
1 7 (12.28%) SCCM
2 6 (10.53%) Microsoft Intune
3 3 (5.26%) Control-M
Vendors
1 32 (56.14%) Microsoft
2 11 (19.30%) Citrix
3 7 (12.28%) Cisco
3 7 (12.28%) VMware
4 6 (10.53%) ServiceNow
5 4 (7.02%) Avaya
5 4 (7.02%) HP
6 3 (5.26%) Apple
6 3 (5.26%) CrowdStrike
6 3 (5.26%) Dell
6 3 (5.26%) EMC
6 3 (5.26%) Google
6 3 (5.26%) Oracle
7 2 (3.51%) Intapp
7 2 (3.51%) Interwoven
7 2 (3.51%) Palo Alto
7 2 (3.51%) Zoho
7 2 (3.51%) Zscaler
8 1 (1.75%) CheckPoint
8 1 (1.75%) Reuters