2nd Line Support Contracts in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £250, according to job vacancies posted in the 6 months leading up to 1 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 Jul 2025
Same period 2024 Same period 2023
Rank 310 340 384
Rank change year-on-year +30 +44 -2
Contract jobs requiring a 2nd Line Support 44 60 104
As % of all contract jobs advertised in London 0.34% 0.34% 0.41%
As % of the Job Titles category 0.37% 0.37% 0.43%
Number of daily rates quoted 32 49 67
10th Percentile £200 £142 £158
25th Percentile £211 £155 £179
Median daily rate (50th Percentile) £250 £200 £201
Median % change year-on-year +25.00% -0.25% -8.86%
75th Percentile £288 £255 £270
90th Percentile - £300 £300
England median daily rate £220 £200 £200
% change year-on-year +10.00% -0.12% +5.39%
Number of hourly rates quoted 7 3 8
10th Percentile - £23.23 £20.58
25th Percentile £24.00 £23.45 £22.75
Median hourly rate £24.66 £23.80 £25.00
Median % change year-on-year +3.61% -4.80% +4.56%
75th Percentile £27.76 £23.99 £25.78
90th Percentile £31.80 £24.10 £26.60
England median hourly rate £24.58 £17.61 £20.00
% change year-on-year +39.58% -11.95% -6.98%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 12,044 16,404 23,985
% of contract IT jobs with a recognized job title 93.40% 93.88% 94.82%
Number of daily rates quoted 8,141 11,758 17,511
10th Percentile £335 £325 £363
25th Percentile £425 £445 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -
75th Percentile £675 £688 £700
90th Percentile £788 £800 £800
England median daily rate £513 £525 £550
% change year-on-year -2.38% -4.55% +2.33%
Number of hourly rates quoted 183 316 271
10th Percentile £18.87 £16.00 £18.00
25th Percentile £23.23 £20.17 £22.95
Median hourly rate £32.50 £27.50 £37.50
Median % change year-on-year +18.18% -26.67% +7.14%
75th Percentile £50.50 £45.18 £65.00
90th Percentile £63.75 £67.50 £82.50
England median hourly rate £28.18 £39.55 £43.93
% change year-on-year -28.75% -9.97% +75.72%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in London.

Daily rate trend for 2nd Line Support in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 1 July 2025.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in London.

Hourly rate trend for 2nd Line Support in London

2nd Line Support
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing 2nd Line Support in London over the 6 months to 1 July 2025.

Hourly rate histogram for 2nd Line Support in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 1 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +8 10 £275 +69.23% 11
West London +14 6 £250 +51.52% 7
South London - 2 £238 - 2
East London +10 1 £225 +28.57% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 1 July 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 29 (65.91%) Windows
1 29 (65.91%) Active Directory
2 27 (61.36%) Microsoft
3 25 (56.82%) Microsoft 365
4 19 (43.18%) Azure
5 17 (38.64%) Finance
6 16 (36.36%) Windows 10
7 14 (31.82%) Customer Service
8 13 (29.55%) Social Skills
9 12 (27.27%) Microsoft Intune
9 12 (27.27%) ITSM
10 11 (25.00%) ServiceNow
11 10 (22.73%) Service Management
11 10 (22.73%) ITIL
11 10 (22.73%) VPN
12 9 (20.45%) Microsoft Office
13 8 (18.18%) Problem-Solving
13 8 (18.18%) Entra ID
14 7 (15.91%) Apple iOS
14 7 (15.91%) vSphere
14 7 (15.91%) Asset Management
14 7 (15.91%) Firewall
14 7 (15.91%) Microsoft Exchange
14 7 (15.91%) Citrix
15 6 (13.64%) Mobile Device Management
15 6 (13.64%) Virtual Desktop
15 6 (13.64%) Public Sector
16 5 (11.36%) Local Government
16 5 (11.36%) Android
16 5 (11.36%) SCCM

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (15.91%) Microsoft Exchange
Applications
1 9 (20.45%) Microsoft Office
Business Applications
1 3 (6.82%) Remedy ITSM
2 2 (4.55%) Alphatax
Cloud Services
1 25 (56.82%) Microsoft 365
2 19 (43.18%) Azure
3 8 (18.18%) Entra ID
4 2 (4.55%) Asana
4 2 (4.55%) Google Workspace
4 2 (4.55%) Slack
Communications & Networking
1 10 (22.73%) VPN
2 7 (15.91%) Firewall
3 4 (9.09%) DHCP
3 4 (9.09%) DNS
3 4 (9.09%) WebEx
4 3 (6.82%) Wireless
5 2 (4.55%) LAN
5 2 (4.55%) Remote Desktop
5 2 (4.55%) TCP/IP
5 2 (4.55%) WAN
6 1 (2.27%) Internet
6 1 (2.27%) VLAN
6 1 (2.27%) Wi-Fi
Database & Business Intelligence
1 3 (6.82%) SQL Server
2 1 (2.27%) Data Warehouse
Development Applications
1 3 (6.82%) JIRA
General
1 17 (38.64%) Finance
2 13 (29.55%) Social Skills
3 6 (13.64%) Public Sector
4 5 (11.36%) Local Government
5 3 (6.82%) Banking
6 2 (4.55%) Analytical Skills
6 2 (4.55%) Electronics
6 2 (4.55%) Law
6 2 (4.55%) Legal
6 2 (4.55%) Manufacturing
6 2 (4.55%) Marketing
6 2 (4.55%) Telecoms
7 1 (2.27%) Financial Institution
7 1 (2.27%) Inclusion and Diversity
7 1 (2.27%) Retail
Miscellaneous
1 2 (4.55%) Onboarding
1 2 (4.55%) Smartphone
1 2 (4.55%) Video Conferencing
2 1 (2.27%) Driving Licence
2 1 (2.27%) Hedge funds
2 1 (2.27%) Housing Association
2 1 (2.27%) iPad
2 1 (2.27%) iPhone
2 1 (2.27%) NHS
Operating Systems
1 29 (65.91%) Windows
2 16 (36.36%) Windows 10
3 7 (15.91%) Apple iOS
4 5 (11.36%) Android
5 3 (6.82%) Mac OS X
5 3 (6.82%) Windows Server
6 2 (4.55%) Linux
6 2 (4.55%) Mac OS
6 2 (4.55%) VMS
6 2 (4.55%) Windows 8
6 2 (4.55%) Windows XP
7 1 (2.27%) Windows 7
7 1 (2.27%) Windows Server 2008
7 1 (2.27%) Windows Server 2012
7 1 (2.27%) Windows Server 2016
Processes & Methodologies
1 14 (31.82%) Customer Service
2 12 (27.27%) ITSM
3 10 (22.73%) ITIL
3 10 (22.73%) Service Management
4 8 (18.18%) Problem-Solving
5 7 (15.91%) Asset Management
6 6 (13.64%) Mobile Device Management
7 4 (9.09%) Incident Management
8 3 (6.82%) Investment Management
8 3 (6.82%) Network Monitoring
8 3 (6.82%) Proactive Monitoring
9 2 (4.55%) Business Intelligence
9 2 (4.55%) Customer Experience
9 2 (4.55%) Cybersecurity
9 2 (4.55%) Digital Marketing
9 2 (4.55%) Incident Response
9 2 (4.55%) IT Asset Management
9 2 (4.55%) Programme Management
9 2 (4.55%) Server Management
9 2 (4.55%) Service Delivery
Programming Languages
1 3 (6.82%) SQL
2 1 (2.27%) PowerShell
Qualifications
1 2 (4.55%) Microsoft Certification
1 2 (4.55%) SC Cleared
1 2 (4.55%) Security Cleared
2 1 (2.27%) Azure Certification
2 1 (2.27%) CCNA
2 1 (2.27%) Cisco Certification
2 1 (2.27%) Degree
2 1 (2.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (9.09%) SLA
System Software
1 29 (65.91%) Active Directory
2 7 (15.91%) vSphere
3 6 (13.64%) Virtual Desktop
4 2 (4.55%) VMware Infrastructure
4 2 (4.55%) XenApp
5 1 (2.27%) Virtual Machines
5 1 (2.27%) VMware ESXi
Systems Management
1 12 (27.27%) Microsoft Intune
2 5 (11.36%) SCCM
3 2 (4.55%) McAfee ePO
3 2 (4.55%) Norton AntiVirus
4 1 (2.27%) Jamf Pro
4 1 (2.27%) WSUS
Vendors
1 27 (61.36%) Microsoft
2 11 (25.00%) ServiceNow
3 7 (15.91%) Citrix
4 4 (9.09%) VMware
5 3 (6.82%) Cisco
5 3 (6.82%) Remedy
5 3 (6.82%) Sage
5 3 (6.82%) Zscaler
6 2 (4.55%) Adobe
6 2 (4.55%) Aerohive Networks
6 2 (4.55%) AVG
6 2 (4.55%) Canon
6 2 (4.55%) ConnectWise
6 2 (4.55%) Dell
6 2 (4.55%) ESET
6 2 (4.55%) GFI Software
6 2 (4.55%) HP
6 2 (4.55%) Palo Alto
6 2 (4.55%) SAP
6 2 (4.55%) Xerox