Service Desk Support
UK
The median Service Desk Support daily rate in the UK is £190 according to job vacancies posted during the 6 months to 9 May 2024.
The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 554 | 628 | 707 |
| Rank change year-on-year | +74 | +79 | -94 |
| Contract jobs requiring a Service Desk Support | 37 | 77 | 140 |
| As % of all contract jobs advertised in the UK | 0.086% | 0.13% | 0.16% |
| As % of the Job Titles category | 0.093% | 0.14% | 0.17% |
| Number of daily rates quoted | 25 | 51 | 89 |
| 10th Percentile | £127 | £130 | £122 |
| 25th Percentile | £150 | £146 | £135 |
| Median daily rate (50th Percentile) | £190 | £188 | £160 |
| Median % change year-on-year | +1.33% | +17.19% | +6.67% |
| 75th Percentile | £210 | £224 | £205 |
| 90th Percentile | £241 | £300 | £250 |
| UK excluding London median daily rate | £200 | £198 | £150 |
| % change year-on-year | +1.27% | +31.67% | - |
| Number of hourly rates quoted | 5 | 6 | 19 |
| 10th Percentile | £14.54 | £16.56 | £13.23 |
| 25th Percentile | £15.17 | £18.32 | £16.38 |
| Median hourly rate | £20.00 | £20.42 | £20.00 |
| Median % change year-on-year | -2.06% | +2.10% | +60.00% |
| 75th Percentile | - | £23.86 | - |
| 90th Percentile | £22.28 | £25.36 | £20.15 |
| UK excluding London median hourly rate | £15.42 | £17.62 | £20.00 |
| % change year-on-year | -12.51% | -11.90% | +60.00% |
All Contract IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 39,936 | 54,901 | 83,261 |
| % of contract IT jobs with a recognized job title | 92.75% | 94.65% | 95.44% |
| Number of daily rates quoted | 25,997 | 38,348 | 58,485 |
| 10th Percentile | £280 | £313 | £313 |
| 25th Percentile | £410 | £425 | £425 |
| Median daily rate (50th Percentile) | £525 | £540 | £525 |
| Median % change year-on-year | -2.78% | +2.86% | +10.53% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £738 |
| UK excluding London median daily rate | £490 | £500 | £475 |
| % change year-on-year | -2.00% | +5.26% | +11.76% |
| Number of hourly rates quoted | 2,673 | 1,536 | 2,031 |
| 10th Percentile | £12.86 | £14.25 | £12.50 |
| 25th Percentile | £16.25 | £19.06 | £15.75 |
| Median hourly rate | £36.65 | £45.00 | £23.91 |
| Median % change year-on-year | -18.56% | +88.21% | +6.27% |
| 75th Percentile | £61.30 | £65.75 | £49.25 |
| 90th Percentile | £72.90 | £76.13 | £64.25 |
| UK excluding London median hourly rate | £40.00 | £42.43 | £19.67 |
| % change year-on-year | -5.73% | +115.78% | +3.50% |
Service Desk Support
Job Vacancy Trend
Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised.
Service Desk Support
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Service Desk Support.
Service Desk Support
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Service Desk Support.
Service Desk Support
Top 15 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +75 | 29 | £190 | +4.11% | 6 |
| UK excluding London | +41 | 25 | £200 | +1.27% | 10 |
| London | +59 | 11 | £160 | -14.09% | |
| Work from Home | +118 | 10 | £150 | -14.29% | 4 |
| Midlands | +37 | 10 | £190 | -15.56% | 1 |
| West Midlands | +26 | 9 | £195 | +11.43% | |
| North of England | +27 | 5 | - | - | 1 |
| Wales | +21 | 3 | £200 | +33.33% | 2 |
| North West | +15 | 3 | - | - | |
| Scotland | +39 | 2 | £175 | -61.11% | 1 |
| Yorkshire | +17 | 2 | - | - | 1 |
| South West | +7 | 2 | £211 | +6.96% | |
| Northern Ireland | +6 | 2 | £210 | - | 2 |
| South East | +24 | 1 | £225 | +21.62% | 3 |
| East Midlands | +23 | 1 | £110 | - | 1 |
Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 May 2024, Service Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Support in the job title.
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Service Desk Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: