Workforce Management (WFM)
UK

The following table provides summary statistics for contract job vacancies with a requirement for WFM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited WFM over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 517 667 753
Rank change year-on-year +150 +86 -87
Contract jobs citing WFM 67 29 93
As % of all contract jobs advertised in the UK 0.16% 0.051% 0.11%
As % of the Processes & Methodologies category 0.18% 0.056% 0.12%
Number of daily rates quoted 50 22 76
10th Percentile £200 £408 £350
25th Percentile £350 £500 £413
Median daily rate (50th Percentile) £422 £575 £538
Median % change year-on-year -26.61% +6.98% +2.38%
75th Percentile £569 £684 £663
90th Percentile £700 £798 £831
UK excluding London median daily rate £350 £500 £500
% change year-on-year -30.00% - -4.76%

All Process and Methodology Skills
UK

WFM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,644 51,414 79,489
As % of all contract IT jobs advertised in the UK 86.11% 89.76% 90.61%
Number of daily rates quoted 23,629 35,622 55,798
10th Percentile £300 £325 £344
25th Percentile £413 £438 £430
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +7.07%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £480
% change year-on-year - +4.17% +9.09%
Number of hourly rates quoted 2,441 1,693 1,893
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.99 £15.50
Median hourly rate £36.05 £36.00 £25.68
Median % change year-on-year +0.13% +40.19% +7.00%
75th Percentile £60.00 £65.00 £49.52
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -5.27%

WFM
Job Vacancy Trend

Job postings citing WFM as a proportion of all IT jobs advertised.

Job vacancy trend for WFM in the UK

WFM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing WFM.

Daily rate trend for WFM in the UK

WFM
Daily Rate Histogram

Daily rate distribution for jobs citing WFM over the 6 months to 19 May 2024.

Daily rate histogram for WFM in the UK

WFM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing WFM.

Hourly rate trend for WFM in the UK

WFM
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing WFM within the UK over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +143 56 £444 -22.78% 46
Work from Home +128 31 £445 -22.61% 28
London +109 26 £500 -13.04% 14
UK excluding London +68 24 £350 -30.00% 40
Midlands +36 14 £233 +3.59% 6
West Midlands +36 13 £233 +3.59% 6
East of England +16 6 £350 -12.50% 4
North of England +31 2 £375 -40.00% 14
Scotland +39 1 £375 - 5
South East +21 1 £450 -37.93% 7
Yorkshire +18 1 £400 -36.00% 1
East Midlands - 1 - -
North West - 1 £350 - 11

WFM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.46%) Apache
1 5 (7.46%) IIS
1 5 (7.46%) Tomcat
2 2 (2.99%) SharePoint
Applications
1 14 (20.90%) Microsoft Excel
2 12 (17.91%) Chatbot
3 4 (5.97%) Microsoft PowerPoint
4 3 (4.48%) Microsoft Office
Business Applications
1 5 (7.46%) SAP ERP
2 1 (1.49%) SAP HCM
2 1 (1.49%) Workday HCM
Cloud Services
1 12 (17.91%) Azure
2 11 (16.42%) AWS
3 10 (14.93%) GCP
3 10 (14.93%) Power Platform
4 8 (11.94%) Cloud Computing
4 8 (11.94%) Twilio
5 7 (10.45%) SaaS
6 5 (7.46%) Power Automate
6 5 (7.46%) SAP Fieldglass
7 3 (4.48%) OCI
8 1 (1.49%) Boomi
8 1 (1.49%) Dynamics 365
8 1 (1.49%) SuccessFactors
Communications & Networking
1 10 (14.93%) VoIP
2 8 (11.94%) CTI
3 5 (7.46%) H.323
3 5 (7.46%) HTTP
3 5 (7.46%) TCP/IP
4 4 (5.97%) MegaStream
Database & Business Intelligence
1 10 (14.93%) Power BI
General
1 19 (28.36%) Finance
2 16 (23.88%) Telecoms
3 12 (17.91%) Analytical Skills
4 10 (14.93%) Retail
5 9 (13.43%) Legal
6 7 (10.45%) Marketing
7 5 (7.46%) Inclusion and Diversity
7 5 (7.46%) Public Sector
8 4 (5.97%) Social Skills
9 1 (1.49%) Banking
9 1 (1.49%) German Language
9 1 (1.49%) Organisational Skills
Job Titles
1 19 (28.36%) Architect
2 11 (16.42%) Analyst
3 10 (14.93%) Solutions Architect
4 7 (10.45%) Project Manager
5 5 (7.46%) Consultant
5 5 (7.46%) Insight Analyst
6 4 (5.97%) Coordinator
6 4 (5.97%) Project Coordinator
6 4 (5.97%) Resource Analyst
6 4 (5.97%) Resource Planner
6 4 (5.97%) Technical Support
7 3 (4.48%) Data Analyst
7 3 (4.48%) Genesys Consultant
7 3 (4.48%) Lead
7 3 (4.48%) SAP Architect
7 3 (4.48%) Workforce Management Specialist
8 2 (2.99%) 2nd Line Support Analyst
8 2 (2.99%) Electrical Engineer
8 2 (2.99%) Network Infrastructure Engineer
8 2 (2.99%) Project Engineer
Libraries, Frameworks & Software Standards
1 9 (13.43%) Middleware
2 8 (11.94%) Web Services
3 3 (4.48%) RESTful
Miscellaneous
1 19 (28.36%) IVR
2 13 (19.40%) Management Information System
3 4 (5.97%) Greenfield Project
4 3 (4.48%) Onboarding
5 2 (2.99%) Legacy Systems
5 2 (2.99%) NHS
5 2 (2.99%) PDA
5 2 (2.99%) Video Conferencing
Operating Systems
1 7 (10.45%) Windows
2 5 (7.46%) Linux
2 5 (7.46%) Red Hat Enterprise Linux
2 5 (7.46%) VMS
3 2 (2.99%) Android
Processes & Methodologies
1 13 (19.40%) Artificial Intelligence
1 13 (19.40%) Stakeholder Management
2 12 (17.91%) Analytics
2 12 (17.91%) Conversational UI
3 10 (14.93%) Business Intelligence
3 10 (14.93%) Computer Science
3 10 (14.93%) CRM
3 10 (14.93%) Customer Experience
4 9 (13.43%) Change Management
4 9 (13.43%) ERP
5 8 (11.94%) Agile
5 8 (11.94%) Capacity Planning
5 8 (11.94%) Data Privacy
5 8 (11.94%) DevOps
5 8 (11.94%) Facilities Management
5 8 (11.94%) Knowledge Transfer
5 8 (11.94%) Load Balancing
5 8 (11.94%) Performance Optimisation
5 8 (11.94%) Performance Testing
5 8 (11.94%) Planning and Forecasting
Qualifications
1 11 (16.42%) Degree
2 9 (13.43%) Master's Degree
3 8 (11.94%) AWS Certification
3 8 (11.94%) AWS Certified Solutions Architect
3 8 (11.94%) Azure Certification
3 8 (11.94%) Computer Science Degree
3 8 (11.94%) Microsoft Certification
4 1 (1.49%) Security Cleared
Quality Assurance & Compliance
1 9 (13.43%) GDPR
2 8 (11.94%) HIPAA
2 8 (11.94%) PCI DSS
2 8 (11.94%) SOC 2
3 7 (10.45%) SLA
4 5 (7.46%) QA
System Software
1 2 (2.99%) Active Directory
Vendors
1 22 (32.84%) Microsoft
2 15 (22.39%) Avaya
3 13 (19.40%) Genesys
4 8 (11.94%) Cisco
4 8 (11.94%) Google
5 6 (8.96%) SAP
6 5 (7.46%) Oracle
6 5 (7.46%) Red Hat
6 5 (7.46%) Verint
7 4 (5.97%) Kronos
8 3 (4.48%) Ceridian
8 3 (4.48%) Sage
9 2 (2.99%) Salesforce
9 2 (2.99%) ServiceNow
9 2 (2.99%) UiPath
10 1 (1.49%) Datix
10 1 (1.49%) Dell
10 1 (1.49%) Workday